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3.3
Updated: Jun 2, 2026
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14308
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ICICI Bank reviews & complaints page 320

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R
Rajaram Sunku
from Mysore, Karnataka
Oct 8, 2020
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Address: No idea

As per the cibil report credit card no [protected].
Balance is showing as 0.
But card is not closed yet
As i contacted to the bank - and submitted the closer form and also
Called to customer care - they told me they could not be able to find these account number or card number.
But cibil is having an negative impact on me
Please kindly help us.. From my end i tried several times but unable to resolve this issue
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2020
ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Oct 12, 2020
Updated by Rajaram Sunku Till Now no one is get in touch with us and my CIBIL updated with wrong info please help us
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    S
    Shashank125704
    Oct 8, 2020
    Resolved
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    Resolved

    Hi,
    I am an ICICI Bank customer.Yesterday, Rs. 233 got deducted from my account.

    Account No:[protected]
    Date of incident(deduction as per passbook): 7th Oct 2020
    Amount: 233.17
    Transaction description: ECSRTNCHGS051020_SR[protected]

    No SMS/Email received for above transaction without my knowledge on same.

    Requesting for above refund.

    Thanks,
    Shashank
    Email ID: [protected]@gmail.com
    Aug 12, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 09, 2020
    ICICI Bank Customer Care's response     Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team  
    View replies
    Hi,

    Not received any communication from anyone from Bank, still unresolved, In fact got another 3 incidents where similar amounts got deducted.

    12 Oct - 351 Rs.
    31 Oct - 5 Rs.
    6 Feb - 114 Rs.

    PFA all 3 passbook proofs.
    Kindly initiate refund for all 3 incidents.

    Thanks,
    Shashank
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      V
      Vishal Bobade
      Oct 8, 2020
      Resolved
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      Resolved

      I can see amount 590/- deducted from my ICICI bank account. Could you please check and confirm why this deduction happened and refund as soon as possible.
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Reply
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        S
        sachinjsh07
        Oct 8, 2020
        Resolved
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        Thrice the debited is done from my account in favour of funding iwish " 30K on 29 Oct 2018, 24K on 7 Nov, 2018, and 13K on 26 March 2019, I never funded any such things. Don't understand what wrong with icici Bank. Please look into the matter.
        Oct 12, 2020
        Complaint marked as Resolved 
        thankyou
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Reply
        sachinjsh07's [Complaint's author] reply, Oct 10, 2020
        Done, I have sent an email on the above address as suggested.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14uy5) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Reply
        sachinjsh07's [Complaint's author] reply, Oct 10, 2020
        Done, I have sent an email on the above address as suggested.
        sachinjsh07's [Complaint's author] reply, Oct 10, 2020
        received a message failure, what kind of email address is this [email protected].
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          S
          shrey@2003
          Oct 8, 2020
          Resolved
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          Resolved

          Hello,
          Transaction on my credit card was with held yesterday due to security reasons. May i know the reason for the same and how to resolve it.
          Ph no. [protected]
          Name - shreyeshvi r

          Thanks in advance.
          Aug 8, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14t2j) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Archana Talgotra
            Oct 8, 2020
            Resolved
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            Resolved

            Dear concern

            I am very sorry to say that i am being exploited of being going through the bad financial situation. Called many times the customer care number but all of your executives just don't want to help the customer. I am going to raise the same concern in the consumer court and the social media. Also will never allow any of my known to have an account in icici bank as you guys don't care about the customer. You simply find many ways to deduct the amount from my account. Also i am going to be an npa to you. Do whatever you can do.

            1. I paid 105000 into my loan account but my emi is still same, same is neither being reflected on the portal anywhere, i called the customer care but got no solution rather call was deferred.

            2. So many deductions from my account i don't even know the meaning for the same.

            3. So many penalties were charged after being aware about the current covid situation
            Aug 8, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 08, 2020
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14scb) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              C
              cheth81
              from Bengaluru, Karnataka
              Oct 8, 2020
              Resolved
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              Resolved

              Sir,

              I have personal loan no. Lbmys[protected]. I want yearly statement of loan account for[protected] year.
              Please send the it certificate for the year[protected] to my e-mail id - [protected]@gmail.com

              I have requested so many time without any updates request is being closed. There is no response from any one when called to customer care number or if i send mail also no response.

              Please provide proper customer care number and email id who will response.
              Whether you are providing service to customer or not.
              I am trying to call customer care number from four months no one is responding.
              If i visit the branch they will say there is technical issue or server is slow. I have visited four times in branch

              Best regards,

              Chethan das
              Aug 8, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 08, 2020
              ICICI Bank Customer Care's response               Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                C
                crowley
                Oct 8, 2020
                Resolved
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                Hello, without my knowledge the amount of rs. 590 was deducted. It doesn't happen earlier. I did not get any message nor alert on my phone number.
                Ecsrtnchgs051020_sr[protected] this was the code i saw. They are stealing money.
                Aug 8, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14sc2) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Reply
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14sc2) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Reply
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                  J
                  Jolwin26
                  Oct 8, 2020
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                  I received the below sms today -
                  Dear customer, we have registered request for renewal of policy wa privilege single rs. 1899 for oneassist. Your request no. Sr[protected] dated 08-oct-20 will be completed in 1 wkg day.

                  They didn't even ask for such policy. Without my permission they activated this policy and deducted the amount. I want my money back as soon as possible.

                  Thanks,
                  Jolwin
                  ICICI Bank customer support has been notified about the posted complaint.
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                    V
                    Viswa kosuri
                    Oct 8, 2020
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                    Address: amazon

                    I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan/[protected]/[protected]. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 8th october, 2020. Could you please assist me regarding this. Please find the attachment regarding the same
                    ICICI Bank customer support has been notified about the posted complaint.
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                      V
                      Viswa kosuri
                      Oct 8, 2020
                      Resolved
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                      Resolved

                      Address: amazon

                      I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan[protected]/[protected]. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 8th october, 2020. Could you please assist me regarding this. Please find the attachment regarding the same
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 08, 2020
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Manishisback
                        Oct 7, 2020
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                        Address: Hyderabad

                        An amount of ₹535 has been charged from my a/c on 7th oct. 2020 without my consent. I would want to hear back from icici on this. My no. Is [protected] and my e-mail id is [protected]@gmail.com
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          H
                          habhakkuk
                          Oct 7, 2020
                          Resolved
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                          Resolved

                          Address: Dno 26-39-63 8th lane atagraharam

                          Sir/madam
                          I have done payment on 11th sep 2020 for funding my account of icici online insta fd account with 10000rs
                          Till now i didnt received this money to my account
                          Please follow up this transaction and return my money to account

                          Please find the attached copy of reference id and transaction amount
                          Oct 31, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14sdx) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            Narender Ghanghas
                            Oct 7, 2020
                            Resolved
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                            Resolved

                            Address: 9958525952

                            Hi icici bank,

                            There is no way to check or trace the new icici multi wallet card status. Even i do not got any sms/email alert for the new card dispatch/status. I have been asked by icici executive and i supposed to gt the alert/status but no success. This is really frustrating for me as i am not aware about mine card where is pending currently. Please help as i have been tried many times to connect customer care but no success.,
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 07, 2020
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              sourabh05.1989
                              from Mumbai, Maharashtra
                              Oct 7, 2020
                              Resolved
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                              Resolved

                              I have been charged surcharge mcc 5541 for doing transactions at hpcl petrol pump. When i call to customer care regarding this no one answers, they just say forwarding to senior and no one pick up the calls
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 07, 2020
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14qx5) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team 
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                                K
                                Krishna Raj R
                                Oct 7, 2020
                                Resolved
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                                Resolved

                                Address: Kazhakkootam, Trivandrum

                                My account was blocked without any notice or intimation from the bank's side and they are refusing to co-operate with me. I have suffered a monetary loss due to this issue and i am deeply troubled by it.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14qf6) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  K
                                  kuldeep chaple
                                  Oct 7, 2020
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                                  Resolved

                                  What is going on nearly 1200rs has been deducted from my acccount under the charges of nach_ad_rtn_chrg_adbldesk.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Reply
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                                    Z
                                    Zeeshan13141
                                    Oct 6, 2020
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                                    Resolved

                                    Hi Team,

                                    I have seen some unusual transaction in my account[protected] I think icici bank is intentionally putting penalty on my account. I had maintained the balance of iprupolicy but they intentionally charged the debit card fee empty my account and then put penalty over my policy. P.S attached is the screenshot of the transaction. Three times they have charge for a policy of 94 rs once 244rs again 590 rs

                                    I want my refund.

                                    Thanks
                                    Mohammad Zeeshan
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 07, 2020
                                    ICICI Bank Customer Care's response                                     Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      N
                                      nirav v sanghvi
                                      Oct 6, 2020
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                                      Resolved

                                      Address: 2/1 SWASHRAY VISHWABHARTI SOC. JUHU LANE ANDHERI WEST MUMBAI 400058

                                      My bond holder no.[protected], certificate no. 11399 2 bonds each bond cost rs. 5000 still not received redemption amount so do needful. My email id [protected]@gmail.com
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14qfe) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        M
                                        Muhsin Mohdz
                                        Oct 6, 2020
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                                        Resolved

                                        I am trying to transfer some of amount to my colleague bu unfortunately i didn't get any otp from bank, then i am not able to reach branch then i send brother for enquiries, the branch executive saying there is no more issue with it and the issue happening because of net work provider (I am in abroad), so i am getting the otp from other 2 indian bank the same time.

                                        I hope icici technical team can help me.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14oo0) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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