ICICI Bank Complaints & Reviews

Address: Noida

I have never asked or used any of the demat account from icici bank. Rd 826 deducted from my bank account without any notice neither i received any message after the deduction. Feels like a fraud, need my money back immediately back in my account.

When tried reaching to customer care, they ask to connect to demat services and when procedding there, they ask on the ivr for the demat account number. How can i have a demat account number when i haven't applied for it?

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI BANGALORE HARLUR BRANCH

Cell no:[protected]
826 rupees debited for saying dmc dp charges. Pls refund.

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 27, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1463c) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear icici bank,

My name is naresh, 826 rs has been deducted from my account no[protected] on sep 25 2020 and i didn't got any confirmation and details regarding the transaction and pleas refund me back my amount of rs 826.

Thanks,
Naresh

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 27, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1462n) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hello,

From my icici bank saving account, there are 2 deductions - 1st on 25 jun with amount 206.50 rs. And 2nd on 25 sep with amount 826 rs. Both were deducted with remark dmc/dp chgs.

I am not what these deductions are happened. Also there is no notification regarding these deductions.

Please credit back both deductions in my saving account as soon as possible.

Thanks,
Kishan panchal

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 27, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1462v) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear icici bank

I am an account holder of icici bank. When i checked my balance alert through net banking i saw a charge of rupees of rs. 275 /- in the name of smab chgs aug20.

Please see below transactions
Note:my monthly average balance (Mab) for the account [protected] from 1.9.2020 to 25.09.2020 id rs310.86
Mab required to be maintained in my saving account is rs 0.00

23/09/2020 cgst[protected] dr. 24.75
23/09/2020 sgst[protected] dr. 24.75
23/09/2020 smab chgs aug20 dr. 275.00

My account no is[protected]
Mobile no - [+91 protected]
Email. Id : [protected]
A/c holder name : protected
Ls refund my money immediately where no fault from us...

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1462k) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Markandey gupta - account no.[protected]
Yesterday[protected] deducted rs 826 from my account without any information. I did my last transaction of[protected]. I am not getting why icici bank deducted without any notification.
This is not right way of working i really condemn the working style of icici bank. My humble request to you please refund my deducted money as soon as possible.

Thanks

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144kx) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear sr/madam,

On 25th mar rs 1062 (Promotion charges) and 28 apr rs 826 (Dp charges) deduced from my account.
I never do trading so i do not need any promotion thus both promotion charges & demat charges should also not be applied.
I have logged a complaint on 18 jul and it has been months but the issue has not been addressed.
On 4th aug, customer care agreed to refund the money. But after the rm call it was refused and did not give any further clarification.

As a woman, i am struggling to refund my money for which i am not responsible.
I am still in shock how my money can be taken away from my account without any prior notice.

Please let me know when i am going to get a refund and why customer care has refused to refund money.

Detail
Name anjali gupta
Icici direct account w2286189
Contact [protected] or [protected] (Husband)
Bank a/c[protected]
Email pal. [protected]@gmail.com

Regards
Anjali gupta

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Dec 05, 2020

Updated by vipulpal Hi,

I have not received any response so far while waiting for months.
I am not sure how consumer complaint site can help me solved this issue because it clearly shows that ICICI don't want to resolve the issue. They are enjoying our hard earn money.
Definitely my family and relation will close the accounts because they don't care cusromers.
We will also book complain to RBI and spread this pathetic service to the world.

Regards
Anjali

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V

vipulpal

Oct 23, 2020

HI,
I have not received my entire amount so far. I have received onyl Rs 471 instead of Rs 1062.
I have mentioned to customer care that my entire amount has not refunded but they are keep saying please check 13 Oct, your amount refunded.
i am pasting last few email communication and response from ICICI direct.
We are really scared of this kind of service where money deducted from my account without my knowledge and i am struggling now for getting back.

Regards
Anjali

[protected]@icicidirect.com
1:05 PM (5 hours ago)
to me

Dear Customer,

We understand your concern.

As checked the prime plan refund amount had been credited on prorate basis c in your account on Oct 13, 2020.
Kindly check the same .
We thank you for giving us an opportunity to be of service to you.

Sincerely,
Kishore Nalam
Customer Service Officer
ICICI Securities Limited

NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 10/21/2020 3:48 PM, Anjali Gupta wrote:

External Email Warning: Do not click on any attachment or links/URL in this email unless sender is reliable.

I am not sure if you are purposely not trying to understand my email.Because i am simply saying that amount supposed to refund Rs 1062 but i have received Rs 471 on 13 oct, not entire amount.
Can you please also refund rest of amount Rs 591.00 to my account?

Regards
Anjali

On Wed, 21 Oct 2020, 13:25, wrote:
Dear Customer,

We understand your concern.

This is inform you that as checked prime plan refund amount as credited in your account on Oct 13, 2020.
We look forward for your co-operation and assure you the best of our services at all times.

Sincerely,

Tupaki kavitha

Customer Service Officer

ICICI Securities Limited.

NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 10/19/2020 5:48 PM, Anjali Gupta wrote:

External Email Warning: Do not click on any attachment or links/URL in this email unless sender is reliable.

What you mean by elaborate query?

I am simply saying that you have refunded only Rs 471 instead of Rs 1062.

Please return entire amount.

On Mon, 19 Oct 2020, 13:35, wrote:

Dear Customer

Greetings from ICICI Securities.

Hope you and your loved ones are safe and healthy.

We have tried contacting you, however we could not establish contact with you.

With reference to your e-mail, we infrom you that kindly elaborate your Query so that we will assist you further.

Any further quries call our customer care [protected]

We thank you for giving us the opportunity to be of service to you.

Sincerely

Customer Service Officer

ICICI Securites Limited.

NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On[protected]:14, Anjali Gupta wrote:

External Email Warning: Do not click on any attachment or links/URL in this email unless sender is reliable.

Hi,

i have received refund of Rs 471 only instead of Rs 1062.

May i know why you have refund only Rs 471 amount?

You guys have gave me pain for months and you are harrasing me thinking a women cannot fight for right so take advantage of it.

I need full refund.since this is not my fault anf i never asked for it.I am fedup following with you.

Please refund my money.

regards
anjali

On Tue, 13 Oct 2020, 15:40, wrote:

Dear Customer,

Greeting from ICICI Securities Limited

We have raised the request for the refund of the prime brokerage plan amount, the amount will be refunded within 2-5 working days.

We look forward for your co-operation and assuring you the best of our services at all times.

Sincerely,

J Chaitanya Bhasker

Customer Service Officer

ICICI Securities Limited.

Reply

V

vipulpal

Nov 21, 2020

Dear Sir/Madam,

I have not received full refund so far.
I have received response that refund is based on Prorata basis
Prorata is applied when i asked for service and if i am breaking it.
This is really ridiculous because i was expecting ICICI to realize their mistake and then it should return my money with out any hassle. But they are start giving me useless calculation
I am sure if they will do fraud with anyone like this then is there any rule in our country.
Please have a look into this issue. I am struggling from last 5 months

Regards'
Anjali

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Hi,

My account has been deducted with rs. 275.33 on 25th sept'2020.
It says dp chgs till 2020. I am not using my demat account. Never transacted. Please refund back money.

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144l2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,
Can see below in statement :
Dmc/inxxxx[protected] dp chgs till aug-20

What is this? And why has this been deducted without any prior notification, or deduction sms?!

Need the money back at the earliest.

Thanks,
Rahul h.

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144le) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Delhi

I have checked online my passbook and i saw you made dp charges, could you explain what is dp charges?
And don't tell me it is demat account changers, if this is demat account charges so how many times your team makes charges for the demat account in a year?

On 28/04/2020 you have made rs.344.17/- that time i can understand and why should i understand at the time your executive told me this is a free demat account with your salary account and you have never made any changes in the last 4 years so why your making charges in lockdown period? From last year are you sleeping?

25/09/2020 dmc/in[protected] dp chgs till aug-20 dr. 826.00

28/04/2020 28/04/2020 dmc/in[protected] dp chgs till mar-20 344.17

Or you don't have money to give a salary to your employees? That's why you making charges and collecting fund to give salary to your employees.

Now i wnat both money back and your executive don't repling me, you are mentally tortureing to your customers.

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1462j) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Bank charged 1180₹ for the month of july due to non maintaining the minimum balance.
Neither the bank executive nor any customer support has called to acknowledge.
I keep on maintaining ₹25k balance to avoid nmmab charges.
But instead of maintaining balance they have charged in the name of nmmab charges

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 27, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1462w) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 1082 Subhas nagar colony South kolkata west bengal 700061

Priti Ranjan lenka from Kolkata West bengal

I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 25th September 2020 time was 03:70 am. Could you please assist me regarding this. Please refund my money back. Please find the attachment regarding the same.

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I Have never use used any single service in icici direct account, so how can this amount be deducted without any prior notice, i din't receive deduction msg on mobile nor any email .
please help me get this amount refund .

waiting for positive reply,

ICICI Bank customer support has been notified about the posted complaint.

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J

jeete24

Sep 26, 2020

Yes same charges made with me Rs.826.00/- not notified me. they are also made same charges in April month Rs. 34..17/-.

They are colleting fund for salary in lockdown period and not reply their excutive to customers.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144lr) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Reply

KunalSRajput's [Complaint's author] reply, Sep 28, 2020

I have sent email on [email protected] also added a144lr in subject, please check and reply.

KunalSRajput's [Complaint's author] reply, Sep 28, 2020

mail was bounced when i try email address [email protected], give me correct email id i didn't understand [ ] the square brackets .waiting for your support

K

KunalSRajput

Sep 30, 2020

Please reply my issue is not resolved

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Hi, i am puja, an amount below has been deducted from the savings account in the name of dp chgs without any prior notice or intimation.
1. 826 on 25th sept. 2020
2. 344 on 28th april 2020

I have never activated and used demat services from icici and most importantly i dont know i hold any demat account till now. This came to my notice when the amount deducted 2nd time. There was no prior notice or any message from bank informing customers regarding this.

I need my money back and i am ready to complain for this issue on any medium if not resolved.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144m1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 04, 2020

Updated by puja sakhia Hi ICICI Team,
Could you please send me the "toll free" number. As I am trying to call since so many days but none of your numbers lead me to customer care agent. Also I have submitted a complaint from your site but none of the members called me up and it is still unresolved.

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J

jeete24

Sep 26, 2020

Yes same amount made chagres with me in same both month.
I think ICICI don't want to continue realtion with us.

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I really condemn the working style of icici bank. On 23 and 25 sept 2020 icici bank have deducted three ecs return charges of rs. 590, 590 and 480 rs. Also mab charges of 382 and 137 rs were deducted on 22sept without any intimation.in this crucial moment where everybody is struggling with their earnings and emis pay these type of deductions are highly codemned.

I request to icici bank to return my deducted amount immediately. My account number is [protected]. My phone number is [protected]

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144m6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: coimbatore

Hi. I opened the icici dmat account last year. At the time of opening they very clearly stated that there will be no charges for the account and only a comission will be charged for the trades done by me. Now there is a deduction in my savings account of about rs 800. How is this acceptable? This is very sneaky and unethical practice done by icici. Hoping to get it resolved.
Regards,
Vivek
Phone number [protected]

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144mb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Noida

Hi,
I took a personal loan from icici bank and due to pandemic going on i am supporting my family and there was a slight delay in paying. I paid the amount yesterday and the next day agent from recovery team came to my house saying i am standing in-front of your apartment as you have not paid the emi. I was receiving calls from the bank i informed that i will pay on 24th sept as i will get my salary that day. But they still called me and harassed me every day. The agent called me saying you have not paid to we came to recover the amount. As per the laws they are not supposed to come to anyone’s place. And i paid already. His name is vineet kumar id number[protected]

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144mh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: HCC, Vikhroli Branch

Myself shuklambor chakraborty, i have been with icici bank since 2013. Each year 826/- rs is deducted from my account without any alert / message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/in dp chgs till aug'20 is shown in the statement. So please make sure to credit the amount which has been debited so far and please make sure not to debit the same in future as well.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144mt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. For the proof i'm attaching message from the bank. Please resolve my issue as soon as possible.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a144lm) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Kolkata

I am dibyendu chakraborty, an account holder in icici bank.

Today rs. 688.33 deducted from my savings account suddenly, without any prior notification. I have never activated and used my demat account till now.

Please do justice and return my money immediately to my savings account.

Verified Support

Sep 26, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Sep 30, 2020

Updated by dbyndu Hi,

It's nearly 5 days after the reply. No one from ICICI bank has been contacted me. May I know what kind of service is this?

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 324

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without any otp my money was debited from my account rs.199

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icici bank - dmc/in30302864880728 dp chgs till aug-20

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