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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 340

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S
Shanmuganand SR
Aug 8, 2020
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As i verified i did come to know that dp chgs till mar-20 is for demat account charges.
I have never applied for any dmat account. And i didn't get any sms or any notification from icici bank for opening dmay, 4years back i have opened this account since then every march i was charged up to 826rs. This is happening on every march.

I want all that money to be returned kindly help on the same.
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wyes) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    cyyber
    Aug 7, 2020
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    Address: F-8 & 14, L S C, DDA MARKET, MAYUR VIHAR, POCKET-1, PHASE-1, DELHI. 110091

    Hello,

    Icici bank is not providing efirc for the foreign inward remittance for the purpose code of p0802. I have a current account in icici bank, i even have the i. E. Certificate. The trade desk team at icici bank mayur vihar branch, initially told me they are working to get the efirc from the intermediary bank that converted from eur to inr. After couple of days, when i asked about the progress on efirc, they asked me the purpose code and i said them the purpose code is p0802, the bank replied
    "e-firc and brc is issued only in case of export of goods or in softex case."

    The above is completely shows the incompetence of the team working in icici bank mayur vihar branch trade desk.

    The gst portal asks for the e-firc/brc to claim the refund for the export of services. Without e-firc/brc i cannot claim this refund. Icici bank and their team is not helping me. Moreover for my current account, no rm was assigned for last 1 year, even when i was making transaction via that bank.
    Recently they have assigned rm for my current account.

    I am not happy with the icici bank support and instead of focusing on my business, i need to deal with the incompetent team of icici bank, in mayur vihar trade desk.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wyem) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      USER 1 P
      from Mumbai, Maharashtra
      Aug 7, 2020
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      Address: Coimbatore, sidhapudur ATM, opposite to Sri Ramakrishna hospital
      Website: WWW.ICICIBANK.COM

      Sir, two days before, on 05 aug 2020 evening i had an card less transaction of rs 7500/-. An error message stating that temporary cash cannot withdraw message displayed on atm. Immediately amount debited message came to my mobile number. After that i tried customer care number, after welcome to icici bank announcement the phone disconnecting. I tried many times. I went to bank then told it may be network issue and will be refunded within 48 hours. I continually checked my account for a refund. Today evening it is 2 days completed. Actually the amount is for my house rent. Now it is two days late because of bank end mistake. Again today i visited bank & they told to come on monday. They are not worried about problem i facing. Kindly do the needful.
      Aug 7, 2020
      Complaint marked as Resolved 
      Amount reversed, 30 minutes after the complaint filed. The incident made me lot of stress as this is not a small amount for me. For the last Two days I repeatedly checking for a reversal. No customer help got. As it is happened by a mistake from bank I need compensation for this incident. If we made a bounce or extra transaction they will immediately debit charges without any kindness. How the mistakes are not chargeable at bank end? . I don't any extra transaction charges from bank end is coming to me, as I tried 5 or 6 times to withdraw the amount which is already debited the bank. They may charges as the transaction & debit for extra ATM transactions.
      ICICI Bank customer support has been notified about the posted complaint.
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        Pradhan K K
        Aug 7, 2020
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        I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 29th july, 2019. Could you please assist me regarding this. Please find the attachment regarding the same.
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wu9b) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          D
          deymitu
          Aug 7, 2020
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          Address: kolkata

          Why amount is being deducted under this following statements: nach_ad_rtn_chrg~bajajfin~02jun20~458a90?

          Why i am getting all charges deducted from my account, when i have settled my loan amount and have also received noc for same. I asked bajaj finance. About this, and and told me they are authorized to deduct only loan amount, and not any other charges.

          I need to know about the charges please help. And why you will charges like these under the name of nach_ad_rtn_chrg~bajajfin~02jun20~458a90?

          Please look into this matter.
          ICICI Bank customer support has been notified about the posted complaint.
          Aug 18, 2020
          Updated by deymitu
          Any update on this?
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            Chahak Gaur
            Aug 7, 2020
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            Got many fraud calls.. One for axis bank.. One for icici.. What the hell is this going one.. Already wasted my 750 rupees. Not refunded yet.
            ICICI Bank customer support has been notified about the posted complaint.
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              M
              Martin James V
              Aug 7, 2020
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              I have a zero balance account with icici bank from more than 5 years. Recently i noticed a debit of rs. 530/- on 6th august with description as dcard fee. And there was another debit of rs. 56/- in june with the same description as dcard fee. When the account was opened by me, the representative explicitly told me that my account, debit card and credit card are zero balance one and with no annual fees respectively. Deducting my account of nearly rs.580/- is unfair and unacceptable, more so because my account and debit card are zero balance and have no annual fees.
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Martin James V,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wsii) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                I paid the chennai corp water/sewage tax through icici internet banking. The transaction amount is rs. 3734. The amount has been debited but the transaction failed.
                Transaction ref no.[protected]
                Merchant reference number: 239841

                I verified my transaction in eazypaywebsite by viewing my transaction history, i could see that the transaction is failed. Pfa the screen shot of the same.

                But icici is...
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                S
                Sreekanta Anavilla
                from Kaikalur, Andhra Pradesh
                Aug 7, 2020
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                Address: Manipal,Karnataka Branch.
                Website: Vin*google.com

                Txn of inr 2, 999.00 done on acct xx585 on 05-aug-20. Info: vin*google m. Avbl bal:inr 15, 152.10. Call 18002662 for dispute or sms block 585 to [protected].
                I'm aditya prakash anavilla having an account in icici bank, manipal branch, karnataka, india. The amount of ₹ 2999/-has been debited from my account in the name of vin*google. I did not perform any transaction. Please help me regards this.
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Sreekanta Anavilla,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wshq) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  pravin.gend
                  Aug 7, 2020
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                  Respected sir,

                  I am pravin vasant gend, holding an account in your bank in nazare, teh: sangola, dist: solapur branch, i have taken a credit card also from your branch, due to this lockdown i am not able to do outstanding payment and conveyed the message that i will clear whole amount in 10 days to the executive who has called me firstly, then he/she told me that will update the same in system but this thing is not happened and i am continued to receive the calls from different different numbers and from different executives every hour from last 4 days. This is very irritating and this is hurting my moral values, it's a harassment by executives, please do the needful and help me in this case.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wsgx) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Priyadarshini Rajendran
                    Aug 7, 2020
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                    Date - august 7th 2020
                    Debited rs.1014 from my account without any authorization!!!
                    It happened all of a sudden!! Refer image for further details
                    Requesting to refund the amount asap!!
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Priyadarshini Rajendran,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wsfv) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      T
                      Thilak.s
                      Aug 6, 2020
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                      Hi, i received a message that a txn of rs 850 was done in my account which i didn't do. The transaction description shows vin / google pro. And i've checked with my play store subscription and i don't have any purchase than renews today. So kindly help me getting a refund.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wsf6) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Rahulra79
                        Aug 6, 2020
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                        Address: ICICI BANK

                        Hi,

                        Due to the corona crisis, in the month of June, my account balance was low and then my mutual fund Franklin presented a payment request for that month to icici auto debit mode.

                        Due to insufficient funds, ICICI has deducted 500 rupees(+GST) from my account but when I asked them to refund they refused to do so.

                        I asked Franklin investment company(mutual fund owner) for this, they told me they had not purchased any fund for that month in my account. Why did ICICI deducting unnecessary charges?

                        I told to customer care executive but he refused to give me a waiver or refund in this hard coronatimes.

                        Could you please help me in this.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          pandu4444
                          Aug 6, 2020
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                          Address: ORR, marthahalli, bangalore

                          I had 3 loans with other banks for which ecs is on my icici account.
                          Due to financial crisis in my life, i was unable to maintain balance in my icici account for 5 months. (Oct-2019 to feb-2020). All 3 loans i cleared in feb-2020.

                          From apr-2020, icici charged me a unbelievable and a very huge amount of 63, 000 + for ecs return charges happened in that duration (Oct-2019 to feb-2020).

                          Please help me in refunding that huge ecs return charges. I am unable to bear that loss.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 06, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wn22) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            D
                            deepsco
                            Aug 6, 2020
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                            Resolved

                            I have a demat account in icici bank for 6 years now. When i checked my bank transactions and i found that there is one debit transaction 'in[protected] dp chgs till may-20' — inr 826'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wn2a) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Shahade1983
                              Aug 6, 2020
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                              Resolved

                              Icici has deducted 1180/- from my account citing the reason of nach_ad_rtn_charg.

                              I request you to please look into the matter.
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Aug 06, 2020
                              Updated by Shahade1983
                              ICICI Bank has deducted 1180/- from my account citing the reason of NACH_AD_RTN_CHARG.

                              I request you to please look into the matter.

                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Soumen_Saha
                                Aug 5, 2020
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                                Resolved

                                I have applied for eNPS on 23rd of July, 2020 and selected ICICI Bank for bank verification, as I am a satisfied customer of ICICI Bank for past 17 years. But the status is """Tier I Status: Freeze due to KYC verification is pending at Bank""".
                                I went to ICICI Bank, but they are not sure about the verification process.
                                I had raised ticket with CRA, but clearly mentioned that ICICI Bank has to approve/reject it.
                                I had tried to reach customer care, but not able to reach him (probably due to Covid 19 effect).
                                I had raised complint to ICICI Bank customer care, but they did not understand the question at all. They thought this is an application for Credit Card.
                                My final option was to raise complaint here, hope ICICI Bank will take care of this this time.
                                Aug 6, 2020
                                Complaint marked as Resolved 
                                Raised the complaint yesterday and has been resolved today. Thanks a lot for the quick response.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 06, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wnma ) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                PRAN has been activated now. Thanks a lot.
                                Girish_tulabandu's reply, Dec 21, 2021
                                Hi Soumen, could you tell me how did you resolve it? I'm facing the same issue. I've done esign as well but still kyc verification is pending from bank. Kindly ping at 8639500973
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                                  Prashant Kumar4
                                  Aug 5, 2020
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                                  Resolved

                                  Prashant Kumar from Bangalore

                                  I would like to bring it to your notice that, the amount of rs1809/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 5th August 2020. Could you please assist me regarding this. Please find the attachment regarding the same.
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 06, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wnhw) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Jay57
                                    Aug 5, 2020
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                                    Resolved

                                    Address: 650/7, 3rd cross, Krishnappa layout,, Jayalakshmi School Road, Subbayyanapalya

                                    Made a stock sell worth 2800 from icicidirect account which is linked to my bank account, had the amount deposited to bank account, but immediately i see two unexplained debits:
                                    05/08/2020 - eba/nse n 2020148/[protected] 1232 - dr. 1391.03
                                    05/08/2020 - eba/nse n 2020148/[protected] 1232 - dr. 1478.05

                                    Not sure about the reason for this debit. Is this the brockerage?? Which is greater than the net value traded... Please explain.
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wmp6) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      shobhitmusic
                                      from Patiala, Punjab
                                      Aug 5, 2020
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                                      Resolved

                                      Address: India

                                      Hi there,

                                      I don't know why my balance got deducted by ICICI bank. This is really disgusting. They (ICICI Bank) deducted 590/- five times (590*5=2950).


                                      There is showing the transaction remarks in my bank statement as below: --
                                      (NACH_AD_RTN_CHRG~ADBLDESK~15JUN20~8988b4 ).
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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