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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 342

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M
maclipi
Jul 29, 2020
Resolved
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Nach_ad_rtn_chrg~adbldesk 590

This is not good last month you guys deducted 39000 now agin 590*4 what you people think are we fool please refund my money,

Guys please don't open account in icici bank ever they are seriously fraud people
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vk8y) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Ashish Kumar
    Jul 29, 2020
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    Hi, My name is Ashish Kumar. I am a long time Customer of ICICI Bank and I have multiple relationships with ICICI.

    I Have a salary account of ICICI Bank. Today 29-07-20 ecsrtnchg charges of 590 rupees have been debited from my account. I don't know what are these charges ecsrtnchg... The bank has hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. ECSRTNT charges of 590 INR debited without knowledge is not good. Please revert the charges into my charged amount immediately.

    Such kind of actions lead to trust deficit with the Bank. Please take swift action. I tried to call the customer care as well but the number is not going through.
    +1 photos
    Aug 9, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 30, 2020
    ICICI Bank Customer Care's response
    Dear Ashish Kumar,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vlrp) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      C
      chinthaa prathap
      Jul 29, 2020
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      Iam customer icici bank 103 rupees debited please refund my money my ac
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        J
        Jaiswamiji
        Jul 29, 2020
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        Address: Vadodara, Gujarat
        Website: [email protected]

        While returning back from SURAT in the month of March, after passing through every toll plazas I was getting a message about the fee which was correct and then after that I received a message that Rs 325 is debited for adjustment entry.fastag are not providing the statement nor they are giving me a credit. Re:HBL[protected]
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vdy2) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          manishkiet
          from Delhi, Delhi
          Jul 29, 2020
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          Dear icici,

          How can you deduct money from my account without notifying me?
          Today i was just checking transactions of my account and found that last two month money has been deducted from my account towards dp charges till jun-20 as i dmc/in[protected] dp chgs till j un-20 found and so on from account [[protected]]. At the time of opening demat account you guys have mentioned clearly that there are no charges for demat account and it is absolutely free even after this i closed my d-mat account.

          Request you to kindly return my money back. I am loosing trust on icici bank whether my money is safe here or not.

          Need action on priority.

          Regards,
          Manish sharma
          [protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vdyl) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            R
            rajesharma86
            from Saharanpur, Uttar Pradesh
            Jul 29, 2020
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            Address: delhi cantt branch 2/62,1 to sadar bazr delhi cantt-110010

            30/05/2020 nach_ad_rtn_chrg~bajajfin~30/05/2020~ dr.590.00

            30/05/2020 nach_ad_rtn_chrg~bajajfin~30/05/2020~ dr.590.00

            Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
            I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

            Please stop all these.

            Regards.
            Rajesh kumar
            Aug 12, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 29, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              U
              Utteya Pal
              Jul 29, 2020
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              I'm utteya pal.
              I have been charged rs. 550.67 for dmc / dp chgs till jun-20.

              Why this is charged and why there is no prior msg from the bank.
              The biggest thing is it almost 2 years im not using any demat account with icici and already told the previous rm to block my demat account. After that all transactions and all i have closed with the demat account.
              Give me back my money immediately, it is not a playful thing that you can deduct from my account.
              +1 photos
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 29, 2020
              ICICI Bank Customer Care's response
              Dear Utteya Pal,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Oct 08, 2020
              Updated by Utteya Pal
              Till now this money is not given to me.
              Till now there is no action taken and no call from your side. Is this really a good service from India's one of the top 4 banks??
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                A
                Android Friend
                Jul 29, 2020
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                Address: Mumbai

                I have not received demate account card. When i checked my bank transactions and i found that there is one debit transaction [protected] dp chgs till jun 20 — inr 481.83 also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vdzy) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Ramchandra Gorhe
                  from Dahanu, Maharashtra
                  Jul 28, 2020
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                  Address: E-2 VAIBHAV COMPLEX , IRANI ROAD ,, BACK SIDE TO BANK OF INDIA,, DAHANU ROAD-401602 (WEST), DIST-PALGHAR (MAH )

                  I require clarification for my excess payment refund of rs.35, 375/- & written e-mail to snehal. [protected]@icicihfc.com & ms. Kalpita harne cell no.[protected] please support us for force closer on dtd.10th july, 2020 against for loan a/c no. Nhdnu[protected]. Sorry for inconvenience but i have no option as all icici customer care help line are not working

                  Due to covid-19 public transport facility not available hence my home loan security documents like deed of agreement and so on are to be made available at home branch i. C. I. C. I dahanu branch

                  Please look into it very seriously as since 10th july, 2020 refund not credited. To my i. C. I. C. I saving a/c. Documents on top priority.

                  Matter is already updated to e mail to customer care & concern staff deptt. E-mail sent for the subject matter
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  Verified Support
                  Jul 29, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Akshay Morde
                    Jul 28, 2020
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                    Address: 102 1 st floor tirumala building, Borivali west

                    I have been charged an amount of ₹ 826 as dmc/ dp charge till june 2020. However, i haven't utilised demat a/c till date even then this charges are deducted from my a/c on 28 th july 2020. Kindly refund my entire amount being wrongly charged to me without any reason.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Kindly find the attached screen shot of demat A/C.

                    regarding refund of dmc/dp charges wrongly deducted from my a/c - Comment #3711125 - Image #0
                    Dear Akshay Morde,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Arvinairtravels
                      Jul 28, 2020
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                      I have opened current account with icici bank - chennai anna nagar branch in 2015. I paid additional amount of 25, 000.00 separately for cash deposit facility. My account details given below.

                      Current a/c #[protected] Arvin air travels

                      From dec 2019 to jan 2020, icici bank debited 50000.00 for cash deposit charges from my account.

                      Since June'20, i was visiting to the branch to inquiring this issue but none of them are not able to address and respond my query, also they are not even able to identify why and how the charges made.

                      I was wondering, how come they debited 50000.00 for cash deposit charges when i paid 25000 additional amount for cash deposit during opening the account.

                      Now, they came back and saying that 20700.00 amount will not be refunded without any proper justification

                      So, i would request you to take this action and reverse the 50000.00 to my account.

                      Your timely help and support highly appreciated

                      Thanks in advance
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ve1m) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Saurabh Kelaskar
                        Jul 28, 2020
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                        I am saurabh kelaskar. 757.17 rupees has been deducted from my account as dp chgs till jun-20) on 28th july 2030. I have never used my demat account till now. There was no prior notice. I haven't received any deduction
                        Message to my mobile. I need justice and my money back immediately. My account number is[protected].
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Saurabh Kelaskar,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ve29) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Shahbaaz Akhtar
                          Jul 28, 2020
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                          Address: 281, EWS kda colony ganga vihar bazar jajmau kanpur

                          Today 757.17 rupees automatically deducted. I didn't opt any option in demat account.
                          Transaction id sb498800
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Shahbaaz Akhtar,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ve2l) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            srinivasbobbili
                            Jul 28, 2020
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                            Address: Hyderabad

                            I opened an insta account online after uploading necessary documents, pan number & e-verified the aadhar during account opening process. Impressed with the netbanking and imobile of icici, i decided to move all my funds to the newly opened account.

                            After having done this, the account is blocked/frozen and i am unable to do do any transactions, and missed my regular financial commitments and suffering acute financial troubles with this account, where every penny of mine is deposited there.

                            I approached the nearest icici branch and they are now saying that it takes about 7 days and even more to get this sorted as they are facing some issues with their online system to get this sorted.

                            Do the needful as i badly suffering from this.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0v8fx) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              S.K.Tewari
                              Jul 27, 2020
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                              Address: 61, SRM Apartment 106, I.P.Extension Patparganj, -

                              Sir, i have purchased two bonds each of face value of rs.3000/- in year 1998. These have redumtion date/year 2026 with maturity value of rs. 100000/-each. Kindly let me know the status of the same.
                              My contact no. [protected]
                              Name — ashutosh vinay tewari — one bond
                              Name — sandhya tewari — one bond
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0v8f9) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                K
                                Kishor.Sawant53
                                Jul 27, 2020
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                                Resolved

                                Bank information details are below
                                1) icici bank no: c16489372
                                2) name: kishor sawant

                                Issue:
                                Icici bank is always adding interest charges to my pending joining fees.
                                Always, i have to request to icici bank, please disclose my credit card charges but they always adding charges over charges it's not a correct way to treat customers like that.
                                Icici bank already deactivates my credit card account so, why icici bank adding the interest charges on my pending joining fees.

                                The joining fee was 170 rs. But icici bank after adding interest charges, the current date amount is 5498 rs. Why i have to pay a huge amount icici bank has to stop these things.

                                Kindly note: i called customer care multiple times but because of my credit card account deactivated i couldn't connect but i went to icici bank for solving my issue but bank person always telling me i have to pay 5498 rs or call customer care for this issue.

                                I want to close this issue please help me.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 27, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  B
                                  Bijubhai
                                  Jul 27, 2020
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                                  Address: VILLAGE - PAKARIYA PO - TETRAIN PS - PANKI

                                  I have not joined any contest, yet it has been 125, please return my money
                                  +1 photos
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0v358) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    V
                                    Vigneshaccount
                                    from Chennai, Tamil Nadu
                                    Jul 26, 2020
                                    Resolved
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                                    I have made a payment of 4000/- to my credit card through my ICICI bank account on 24/07/2020. My money has been debited from the account but the payment has not made on the credit card. I have attached the screenshots of the payment transactions.All the other payments are getting reflected on the credit card statement but I would like to know where is my money 4000/- which I paid ? I have attached screenshots for reference.
                                    +2 photos
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 27, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Ashishpal3062
                                      Jul 26, 2020
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                                      Resolved

                                      Within 3 months about more than 2000 rupees has been deducted from my account in the name of nach_ad_rtn_chrg~bajajfin without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
                                      What is this transaction purpose? Nach_ad_rtn_chrg_bajajfins

                                      Six time it has been same with me within 3 months i want a strong reply from your side dear icici bank.
                                      +1 photos
                                      Aug 11, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 26, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uyw2) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Shiv C Kataria
                                        Jul 25, 2020
                                        Resolved
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                                        Resolved

                                        I am trying to make a transaction using icici amazon pay card. It's declining since morning. I have called the customer care 8 times and every time they assured that within 19 minutes it would be resolved. Nothing happen3d sinc3 then. Pls assist it's urgent.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 26, 2020
                                        ICICI Bank Customer Care's response
                                        Dear Shiv C Kataria,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0uywg) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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