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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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T
Thanushiya Mary A
from Bengaluru, Karnataka
Jun 27, 2020
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I had never asked one assist plan. Without my knowledge, the amount was rs.1899 debited in my saving account on 23.03.2020 and also not getting any customer id from one assist side to deactivate the plan.

Regarding refund the amount, lot of time i spoke with one assist from the date of 23rd march 2020. There is no proper response from one assist side to deactivate the plan. Upto 4th june 2020, not getting the customer id, can't able to deactivate the plan easily.

Due to the lockdown the plan was activated at june 5th, 2020. To deactivate the plan, i made a lot of call conversation with one assist. But still i'm not getting any proper response and my money from one assist.

I don't need any service and any plan. Please deactivate the plan and refund my money as soon as possible. I need my money (Rs.1899)
Please inform me on my email id after resolve my problem.
Mail id: [protected]@gmail.com

Thanks & regards
Thanushiya mary antony ravi
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Dear Thanushiya,
We regret the inconvenience caused to you. You should have never gone through that. Please provide your registered contact number or membership id on this link http://survey.webengage.com/ws/~1qq44ps or you can also drop these details on our Twitter DM or Facebook inbox and we shall look into this matter on a priority and process the refund - Nitesh, Team OneAssist
Dear Thanushiya,
We regret the inconvenience caused to you. You should have never gone through that. Please provide your registered contact number or membership id on this link http://survey.webengage.com/ws/~1qq44ps or you can also drop these details on our Twitter DM or Facebook inbox and we shall look into this matter on a priority and process the refund - Nitesh, Team OneAssist
Dear Thanushiya,
We regret the inconvenience caused to you. You should have never gone through that. Please provide your registered contact number or membership id on this link http://survey.webengage.com/ws/~1qq44ps or you can also drop these details on our Twitter DM or Facebook inbox and we shall look into this matter on a priority and process the refund - Nitesh, Team OneAssist
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    Jay Puppala
    Jun 27, 2020
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    Amount of rupees 826 has been deducted from my account under dp chgs till may 20. I never activated demat account. I need refund asap.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qs1c) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qs1c) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Arvinairtravels
      Jun 27, 2020
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      I have opened current account with icici bank - chennai anna nagar branch in 2015. I paid additional amount of 25, 000.00 separately for cash deposit facility. My account details given below.

      Current a/c #[protected] arvin air travels

      From dec 2019 to jan 2020, icici bank debited 50000.00 for cash deposit charges from my account.

      Since jan'20, i was visiting to the branch to inquiring this issue but none of them are not able to address and respond my query, also they are not even able to identify why and how the charges made.

      I was wondering, how come they debited 50000.00 for cash deposit charges when i paid 25000 additional amount for cash deposit during opening the account.

      So, i would request you to take this action and reverse the 50000.00 to my account.

      Your timely help and support highly appreciated

      Thanks in advance
      ICICI Bank customer support has been notified about the posted complaint.
      I would like to reopen this case, as there is no response and further assistance from ICICI Bank. So, please check and advise to do the needful
      Your response and update on this will be much appreciated
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        C
        choudharyraju
        Jun 27, 2020
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        Kindly provide the information regarding unsecured redeemable bond (S) in the nature of non-marketable debenture (S) deep discount bond - private placement series rnmddd00
        1. Distinctive n.[protected] &[protected]
        2. Face value rs.10, 000/-
        3. Issue price rs.1, 000/-
        4. Issue date - 03.10.2000
        5. Redemption date - 03.10.2022
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qs5q) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qs5q) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qs5q) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qs5q) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          Mahalakshmi b.s
          Jun 27, 2020
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          Demat account charges

          Dmc/dp chgs till may-20 and 434.48 has been deducted. This was the available balance in my account and it got deducted fully. What does this mean? If i had a higher balance that would be completely wiped off too without any intimation?
          ICICI Bank customer support has been notified about the posted complaint.
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            B
            bhushan776
            Jun 27, 2020
            Resolved
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            Resolved

            Address: Aundh, Pune

            Hi icici bank

            An amount of rs 826 has been deducted on 25-jun-2020 dp chrgs till may-20

            At the time of covid-19, it is a kind of fraud case. Before deducting any amount, you should send a mail or message.

            Could you please check from your end and refund my money back to my account.

            Thanks!
            +1 photos
            Aug 8, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 02, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Rohinipatil
              Jun 27, 2020
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              Unauthorized deduction without prior intimation. Also there was no message of deduction. Why my money is automatically cutting?

              Its my humble request, i want refund.

              O6/06/20: ecsrtnchgs050620_sr681768
              513 : 590/-

              11/06/20: ecsrtnchgs100620_sr682579
              274: : 590/-

              23/06/20: cashtxnchgs-branch-may20+
              Gst : 873/-

              25/06/20 : cashtxnchgs-branch-may20+
              Gst : 400/-

              23
              ICICI Bank customer support has been notified about the posted complaint.
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                V
                Jun 26, 2020
                Resolved
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                Resolved

                I am vikas. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till may 20) on 25 june 2020 i have never used my demat account till now.

                They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[[protected]]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                +1 photos
                Aug 13, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 02, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  sanjaysumita
                  Jun 26, 2020
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                  I booked three tickets from new delhi to edinburgh on 16th april'2019 and paid inr 1, 92, 338.78 through icici bank debitcard but flight cancelled and i never received any refund and i am trying to recover this fund for last one year but no success. Pl. Help for dabit card protection scheme.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qs6i) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qs6i) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    Nilanjan301
                    Jun 26, 2020
                    Resolved
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                    Resolved

                    Address: Old Madras Road, Bangalore

                    From my savings bank account number ending ########5307 Rs 13451 has been debited without any information by ICICI credit card even though that credit card was blocked and moratorium was also applied. Icici is putting abnormal interest on the credit card and my home loan in spite of floating rate when all the other banks are charging just 8.5% on home loan. Icici is charging 11.75%. They are just looting customers.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 02, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rj5v) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      MohanKrishna RC
                      from Powai, Maharashtra
                      Jun 26, 2020
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                      Money of amount 590rs has been deducted 3 times. Kindly explain me the reason for deduction.
                      +1 photos
                      ICICI Bank customer support has been notified about the posted complaint.
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                        S
                        Siddhesh Tamhane
                        Jun 26, 2020
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                        I made a transaction with my debit card which was not successful due to some issue may be network problem. After 2-3 days posdec charges were deducted. I had around[protected] in my savings account so funds were sufficient I think. What's the issue?!
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Siddhesh Tamhane,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qmjz) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          M
                          Mohnish Somai
                          from Powai, Maharashtra
                          Jun 26, 2020
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                          I have raised an issues with Bank and direct been six weeks no one is seems to be really interested i am withdrawing my 65lakh rupees and closing all relations with the bank and will pass same with all my friends who has opened the relation with you on my behalf..
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qklk) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Dear Mohnish Somai,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qklk) in the subject line of your email. Our official will assist you.

                          Regards
                          ICICI Bank Customer Service Team
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                            K
                            kandimalla saiteja
                            Jun 26, 2020
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                            Hi this is sai teja kandimalla, i'm deducted with amount 558.98 and showing transaction as chgd till may-20 but, i haven't activated any demat account.
                            Transaction id - [protected].
                            Mobile - [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qkly) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qkly) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qkly) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Dear Kandimalla Saiteja,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qkly) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Ravik54789
                              Jun 26, 2020
                              Resolved
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                              Resolved

                              Address: HNO-378/2,KAZIWARA,AMBALA CITY

                              I am ravi kumar 826.00 rupees has been deducted from my account as[[protected]] dp chgs till may 2020) dp charges on

                              25/06/2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

                              Message to my mobile. I need justice and my money back immediately. My account number is[[protected]].
                              +1 photos
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 02, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                KIRAN KUMAR musham
                                Jun 26, 2020
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                                Dear icici bank,

                                I have loan in India bulls personal loan, iam not able pay Emi s due to lockdown, in this lockdown not getting salaries but from in my account no.[protected] hit the ecsrtnchg as of now debited amount is 5000, please revert back my money otherwise I'll close my account in ICICI bank
                                +3 photos
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Sairam Samba
                                  from Hāora, West Bengal
                                  Jun 26, 2020
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                                  I have a Demat account in ICICI bank for 5 years now. When I checked my bank transactions and I found that there is one debit transaction 'DMC/IN[protected] DP CHGS TILL MAY-20'---- INR 826.00'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    Puneetgupta896
                                    Jun 26, 2020
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                                    Address: Ghaziabad

                                    When I open my demand AC I was told that this charge won’t be deducted from my side. Yesterday I saw this a amount of 688.33 has been debited from my account without any notification what so ever. I want my money to be refunded. My phone is +[protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      anchal91
                                      Jun 26, 2020
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                                      Address: Ahmedabad

                                      I am Anchal James, customer of ICICI Bank. 344.17 Rupees has been deducted from my account as ( DP CHGS TILL May-20) charges deducted on 25/06/2020. I have never activated and used my ICICI Demat account till now.
                                      There was no prior notice just deduction that too without any message or notification, I just noticed my balance as low and checked transactions then I came to know about DP charges.
                                      I need justice and my money back immediately.My Account Number is[protected].
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        ravi sharmads
                                        Jun 26, 2020
                                        Resolved
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                                        Resolved

                                        Address: jhotwara jaipur

                                        I am ravi kumar, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till may-2020

                                        I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

                                        I need my money back and am ready to complain anywhere else if needed

                                        mobile no - [protected]
                                        Jun 27, 2020
                                        Complaint marked as Resolved 
                                        i am still waiting for response or call by bank.
                                        ICICI Bank customer support has been notified about the posted complaint.
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