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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 13, 2026
Complaints 23783
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14308
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ICICI Bank reviews & complaints page 356

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D
Deepanshu Rana
Jun 30, 2020
Resolved
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Address: Icici bank

Dear sir

I am marking this complaint with the icici bank as, i had credited my icici bank account with some amount yesterday as on 29.06.2020 but due to some un neccsary ecs charges of an loan which is already been cleared and i have got the noc for the same from idfc first bank ltd. Has been deducted with multiple entries on 29.06.2020.

I had paid all of my dues and the respective amount which was pending to obtain non objection certificate. But icici bank didn't understands that after paying all charges and getting noc for the same, no organisation can deduct ecs charges.

My icici bank acc. No is
[protected]
Name - deepanshu rana
Mob - [protected]

Please initiate the reversal process thoroughly and kindly take it on prior basis
Aug 13, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 30, 2020
ICICI Bank Customer Care's response
Dear Deepanshu Rana,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Balu Badshah
    Jun 30, 2020
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    Hi sir,

    Money got deducted from my account for ECSRTNCHGS and this is the third time in the span of two months
    Kindly resolve my prblm
    And please revert back for any concerns
    ICICI Bank customer support has been notified about the posted complaint.
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      Kamala Kamla
      Jun 30, 2020
      Resolved
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      Resolved

      Address: 101 LAND MARK RAMMANDIR VILEPARLE EASTMUMBAI 400057
      Website: No website

      I had lost my credit card of last 4 numbers 2048 and had it blocked
      But Want a replacement card urgently
      Tried many times to contact customer care but unable to do so

      During these times difficult to
      Make purchases with cash
      I request you to urgently replace icici credit card.
      My mobile number is [protected]
      Kamala jasty
      Aug 13, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 02, 2020
      ICICI Bank Customer Care's response
      Dear Kamala Kamla,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        N
        njnaveen
        from Delhi, Delhi
        Jun 30, 2020
        Resolved
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        Resolved

        Hi,
        When I oped the ICICI demat account then representative says that its a Free of cost and no one informed be about such charges.

        Received the message that 752.27 was deducted as DP CHGS Till MAY-20 and even I was not received any msg of deduction of such amount.. and I was shocked when I have seen such messages and amount deducted from my back account.
        Aug 5, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r7xu) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rc46) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Apeksha Anand Belsare
          Jun 30, 2020
          Resolved
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          Resolved

          Hello on 29th june 2020 i have made transaction of 1490 rupees for dmart grocery purchase through bhim upi app to [protected]@icici. My amount got deducted from bank and also credited to indiaideas#icici account but my transaction shown was payment failure. It didn't reached to dmart. Hence please refund my amount asap.
          Aug 12, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Jun 30, 2020
          Updated by Apeksha Anand Belsare
          You can reach me on belsare.[protected]@gmail.com for any communication
          Verified Support
          Jun 30, 2020
          ICICI Bank Customer Care's response
          Dear Apeksha Anand Belsare,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r7xh) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Prafulla Bharne
            Jun 30, 2020
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            Dear icici, how can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that rs 478.86 has been deducted from my account towards in[protected] dp chgs till may-20.
            I have never opened any demat account & never used it. So, why you have deducted the money. This is totally fraud for customers.

            Request you to kindly return my money back. I am loosing trust on icici bank whether my money is safe here or not.

            Need action on priority.
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 30, 2020
            ICICI Bank Customer Care's response
            Dear Prafulla Bharne,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r7x7) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Jul 27, 2020
            Updated by Prafulla Bharne
            Hello ICICI,

            I have visited to ICICI bank, Kothrud, Pune on[protected] regarding closure of DEMAT account, they have closed my account & told that within 15 days, you will receive refund but still I have not received my refund after 25 days.
            Please arrange refund on priority.
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              Tanmoypan
              Jun 30, 2020
              Resolved
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              Resolved

              I am tanmoy pan. A/c no[protected] rs. 826 has been deducted from my account as dmc/in[protected]/dp chgs till may-20 on
              25/06/2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.
              Aug 5, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r6fm) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                E
                Eadwine Mercy
                Jun 30, 2020
                Resolved
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                Resolved

                I am edwin mercy, icicibank has deducted several money from my account in the name of posdec chg. Seriously please return my money back. This is worst. Half of my salary was deducted. I can’t bear this. Please respond.
                Aug 5, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Eadwine Mercy,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r6gg) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  E
                  Eadwine Mercy
                  Jun 30, 2020
                  Resolved
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                  Resolved

                  My account was debited with unauthorised transaction. And i have reported this issue several times to the customer care representative several times and asked to refund my money back. Still i’m getting this issue. Please return my money back. Nach_ad_rtn_chrg~adbldesk~22may20~0b34274~dmifinb_
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 30, 2020
                  ICICI Bank Customer Care's response
                  Dear Eadwine Mercy,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r7zz) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    Nar28289
                    Jun 30, 2020
                    Resolved
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                    Resolved

                    Address: Icici

                    Hi,
                    My fastag is not working since i purchase it, i have raise complaints also and call many time customer care but they are saying ur account is active and it’s working and every time i am visiting toll plaza i am paying double toll due to this.
                    Non of the customer care executive is helping, they are saying you have to visit nearest toll plaza where icici bank executive are present, but when i visited there they said you have to call customer service.
                    So no one is taking responsibility of faulty fastag just harassing me and asking me to visit here and there.
                    I asked customer care i[censored]r not able to provide service please close my account and refund the amount in it, but that also they denied. So please help me i am completely frustrated.
                    Since it’s more than 1 year i am not able to use my fastag and as i am completely frustrated i will be planning to raise a legal complaint.

                    Name: naveen singh rathore
                    Fastag account id: 11195485
                    Mobile no: [protected]

                    Thanks and regards,
                    Naveen
                    Jul 2, 2021
                    Complaint marked as Resolved 
                    Tag has been replaced
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 30, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jul 09, 2020
                    Updated by Nar28289
                    No one contacted me and no action taken till now
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                      Sachin kumar 123
                      Jun 30, 2020
                      Resolved
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                      Resolved

                      We keep our money in your bank bcz i think it will be safe, but you guys are deducted my money by the name of nach_adr_rtn_ charge, i lost almost 3000 rs within 1 month. Can you please check on this. Or else give me a good or a safe solution.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r80q) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        RajeshCC2020
                        Jun 29, 2020
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                        Address: Manapakkam branch

                        Hi, i have applied for moratorium on hdfc bank and the same has been approved by hdfc bank. But still the bank attempted for ecs which made my host account icici to incur charges and the same has been debited without any investigation.in this pandemic situation we are economically struggling but these banks set their one side protocols and debit money automatically which has badly affected me and disappointed with this. Even though this is a low impact globally but personally these actions affect me. Need help from someone to help me on security and where to keep the money safe.
                        Bank are no more safety for money and i 'm afraid of my survival because of this.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          Vishakha Gehlot
                          Jun 29, 2020
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                          Address: Delhi

                          I have an 3-in-1 account with icici bank and on 25th june 2020 i have been charged with 757.17 inr as dp charges with transaction remarks as dmc/in[protected] dp chgs till m ay-20. My account is more than 5 years old and i have a free trading account for which i have never been charged before. This is a unauthorized transaction as i never opted for it nor i was informed about the charges in past or present. I need a refund of this amount and i shall never be charged this in future as per initial agreement.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            thesaadlive
                            Jun 29, 2020
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                            Hello,
                            I purchased a product at Amazon from my ICICI BANK Credit Card and due to product not good I returned my product and Amazon revert my amount in credit card within billing cycle. But in the next bill i saw that Icici Bank update late payment charges. When i call customer care, Executive told me that revert amount not count in payment and i can revert only Rs. 140.
                            Please have a look.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Jun 30, 2020
                            Updated by thesaadlive
                            Bank is denied for reverse charges. Customer care executive said that amazon return amount not count for bill pay.
                            Tell me please if return amount is not count then no value of return amount that's not money & if i pay bill the extra money who added the card bank pay me intrest or extra money for that.
                            Jun 30, 2020
                            Updated by thesaadlive
                            Bank is denied for reverse charges. Customer care executive said that amazon return amount not count for bill pay.
                            Tell me please if return amount is not count then no value of return amount that's not money & if i pay bill the extra money who added the card bank pay me intrest or extra money for that.

                            Verified Support
                            Jul 02, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rj0j) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Jul 06, 2020
                            Updated by thesaadlive
                            Already mailed u can check but problem is same
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                              PrateekKiran
                              Jun 29, 2020
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                              I got erroneous debits again with the label "cms/[protected]/adbldesk_bts_b00401590" on my icici savings account. This time they took 1000 rupees. What is this? This is the 3rd fraud transaction.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                @nk!t
                                Jun 29, 2020
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                                Unauthorized charges of Rs. 590 has been made four times on my account as "nach ad rtn charges". So total of Rs. 2360 has been charged to me without any communication or due process. I don't understand what's going on with the bank as i'm unable to even get anyone on the phone for any sort of clarification.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  vimalravindran
                                  Jun 29, 2020
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                                  Resolved

                                  Address: CHENNAI,TAMILNADU

                                  Hi i am vimal here. 413.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till may-20) on 25th jun-2020. I have been told that the services for icicidirect are completely free. I was never intending to subscribed not used my demat.

                                  I want my money back as these charges where never informed and i would not accept this huge amount of deduction. I didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 02, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Anurag1566
                                    Jun 29, 2020
                                    Resolved
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                                    Resolved

                                    I anurag srivastava has done a payment to house tax nagar nigam (Through eazypay portal) through phone pay app on 27 june 2020 4.10 pm (Transaction id-p2006271610397993983556) with bank reference no:[protected] account linked to state bank of india munshi pulia branch (Ac no:[protected]). I had attached all transaction related files.
                                    Please help us to refund my money or update to merchant bank account so can payment will not be delayed.
                                    Thanks & regards
                                    Anurag srivastava
                                    Contact no:[protected]
                                    Aug 15, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 02, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Anurag1566
                                      Jun 29, 2020
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                                      Address: Nagar nigam

                                      I have done a payment on 27 june 4.10 pm and amount is debited but transaction shows payment not recieved upi mode and shows status transaction initiated please help us to confirm the status payment
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Prasad Thakare
                                        Jun 29, 2020
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                                        Hi i am prasad thakare here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till may-20) on 25th jun-2020 and 137.67 for (Dmc/in[protected] dp chgs till mar-20) on 28th apr-2020. I have been told that the services for icicidirect are completely free. I was never intending to subscribed nor used my demat. I was forced by the official by calling me everyday to activate the account.

                                        Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                        Mentioned the transaction id : [protected] dp chgs till mar-20 and [protected] dp chgs till myr-20

                                        I want my money back as these charges where never informed and i would not accept this huge amount of deduction. I didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back
                                        ICICI Bank customer support has been notified about the posted complaint.
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