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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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N
njnaveen
from Delhi, Delhi
Jun 30, 2020
Resolved
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Hi,
When I oped the ICICI demat account then representative says that its a Free of cost and no one informed be about such charges.

Received the message that 752.27 was deducted as DP CHGS Till MAY-20 and even I was not received any msg of deduction of such amount.. and I was shocked when I have seen such messages and amount deducted from my back account.
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r7xu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rc46) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Apeksha Anand Belsare
    Jun 30, 2020
    Resolved
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    Resolved

    Hello on 29th june 2020 i have made transaction of 1490 rupees for dmart grocery purchase through bhim upi app to [protected]@icici. My amount got deducted from bank and also credited to indiaideas#icici account but my transaction shown was payment failure. It didn't reached to dmart. Hence please refund my amount asap.
    Aug 12, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Jun 30, 2020
    Updated by Apeksha Anand Belsare
    You can reach me on belsare.[protected]@gmail.com for any communication
    Verified Support
    Jun 30, 2020
    ICICI Bank Customer Care's response
    Dear Apeksha Anand Belsare,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r7xh) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Prafulla Bharne
      Jun 30, 2020
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      Dear icici, how can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that rs 478.86 has been deducted from my account towards in[protected] dp chgs till may-20.
      I have never opened any demat account & never used it. So, why you have deducted the money. This is totally fraud for customers.

      Request you to kindly return my money back. I am loosing trust on icici bank whether my money is safe here or not.

      Need action on priority.
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 30, 2020
      ICICI Bank Customer Care's response
      Dear Prafulla Bharne,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r7x7) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Jul 27, 2020
      Updated by Prafulla Bharne
      Hello ICICI,

      I have visited to ICICI bank, Kothrud, Pune on[protected] regarding closure of DEMAT account, they have closed my account & told that within 15 days, you will receive refund but still I have not received my refund after 25 days.
      Please arrange refund on priority.
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        T
        Tanmoypan
        Jun 30, 2020
        Resolved
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        I am tanmoy pan. A/c no[protected] rs. 826 has been deducted from my account as dmc/in[protected]/dp chgs till may-20 on
        25/06/2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.
        Aug 5, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r6fm) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          E
          Eadwine Mercy
          Jun 30, 2020
          Resolved
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          Resolved

          I am edwin mercy, icicibank has deducted several money from my account in the name of posdec chg. Seriously please return my money back. This is worst. Half of my salary was deducted. I can’t bear this. Please respond.
          Aug 5, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Eadwine Mercy,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r6gg) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            E
            Eadwine Mercy
            Jun 30, 2020
            Resolved
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            Resolved

            My account was debited with unauthorised transaction. And i have reported this issue several times to the customer care representative several times and asked to refund my money back. Still i’m getting this issue. Please return my money back. Nach_ad_rtn_chrg~adbldesk~22may20~0b34274~dmifinb_
            Aug 8, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 30, 2020
            ICICI Bank Customer Care's response
            Dear Eadwine Mercy,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r7zz) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              N
              Nar28289
              Jun 30, 2020
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              Address: Icici

              Hi,
              My fastag is not working since i purchase it, i have raise complaints also and call many time customer care but they are saying ur account is active and it’s working and every time i am visiting toll plaza i am paying double toll due to this.
              Non of the customer care executive is helping, they are saying you have to visit nearest toll plaza where icici bank executive are present, but when i visited there they said you have to call customer service.
              So no one is taking responsibility of faulty fastag just harassing me and asking me to visit here and there.
              I asked customer care i[censored]r not able to provide service please close my account and refund the amount in it, but that also they denied. So please help me i am completely frustrated.
              Since it’s more than 1 year i am not able to use my fastag and as i am completely frustrated i will be planning to raise a legal complaint.

              Name: naveen singh rathore
              Fastag account id: 11195485
              Mobile no: [protected]

              Thanks and regards,
              Naveen
              Jul 2, 2021
              Complaint marked as Resolved 
              Tag has been replaced
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 30, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Jul 09, 2020
              Updated by Nar28289
              No one contacted me and no action taken till now
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                S
                Sachin kumar 123
                Jun 30, 2020
                Resolved
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                Resolved

                We keep our money in your bank bcz i think it will be safe, but you guys are deducted my money by the name of nach_adr_rtn_ charge, i lost almost 3000 rs within 1 month. Can you please check on this. Or else give me a good or a safe solution.
                Aug 5, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r80q) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  RajeshCC2020
                  Jun 29, 2020
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                  Address: Manapakkam branch

                  Hi, i have applied for moratorium on hdfc bank and the same has been approved by hdfc bank. But still the bank attempted for ecs which made my host account icici to incur charges and the same has been debited without any investigation.in this pandemic situation we are economically struggling but these banks set their one side protocols and debit money automatically which has badly affected me and disappointed with this. Even though this is a low impact globally but personally these actions affect me. Need help from someone to help me on security and where to keep the money safe.
                  Bank are no more safety for money and i 'm afraid of my survival because of this.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    V
                    Vishakha Gehlot
                    Jun 29, 2020
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                    Address: Delhi

                    I have an 3-in-1 account with icici bank and on 25th june 2020 i have been charged with 757.17 inr as dp charges with transaction remarks as dmc/in[protected] dp chgs till m ay-20. My account is more than 5 years old and i have a free trading account for which i have never been charged before. This is a unauthorized transaction as i never opted for it nor i was informed about the charges in past or present. I need a refund of this amount and i shall never be charged this in future as per initial agreement.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      thesaadlive
                      Jun 29, 2020
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                      Hello,
                      I purchased a product at Amazon from my ICICI BANK Credit Card and due to product not good I returned my product and Amazon revert my amount in credit card within billing cycle. But in the next bill i saw that Icici Bank update late payment charges. When i call customer care, Executive told me that revert amount not count in payment and i can revert only Rs. 140.
                      Please have a look.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Jun 30, 2020
                      Updated by thesaadlive
                      Bank is denied for reverse charges. Customer care executive said that amazon return amount not count for bill pay.
                      Tell me please if return amount is not count then no value of return amount that's not money & if i pay bill the extra money who added the card bank pay me intrest or extra money for that.
                      Jun 30, 2020
                      Updated by thesaadlive
                      Bank is denied for reverse charges. Customer care executive said that amazon return amount not count for bill pay.
                      Tell me please if return amount is not count then no value of return amount that's not money & if i pay bill the extra money who added the card bank pay me intrest or extra money for that.

                      Verified Support
                      Jul 02, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rj0j) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Jul 06, 2020
                      Updated by thesaadlive
                      Already mailed u can check but problem is same
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                        PrateekKiran
                        Jun 29, 2020
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                        I got erroneous debits again with the label "cms/[protected]/adbldesk_bts_b00401590" on my icici savings account. This time they took 1000 rupees. What is this? This is the 3rd fraud transaction.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          @nk!t
                          Jun 29, 2020
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                          Unauthorized charges of Rs. 590 has been made four times on my account as "nach ad rtn charges". So total of Rs. 2360 has been charged to me without any communication or due process. I don't understand what's going on with the bank as i'm unable to even get anyone on the phone for any sort of clarification.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            V
                            vimalravindran
                            Jun 29, 2020
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                            Resolved

                            Address: CHENNAI,TAMILNADU

                            Hi i am vimal here. 413.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till may-20) on 25th jun-2020. I have been told that the services for icicidirect are completely free. I was never intending to subscribed not used my demat.

                            I want my money back as these charges where never informed and i would not accept this huge amount of deduction. I didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 02, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Anurag1566
                              Jun 29, 2020
                              Resolved
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                              I anurag srivastava has done a payment to house tax nagar nigam (Through eazypay portal) through phone pay app on 27 june 2020 4.10 pm (Transaction id-p2006271610397993983556) with bank reference no:[protected] account linked to state bank of india munshi pulia branch (Ac no:[protected]). I had attached all transaction related files.
                              Please help us to refund my money or update to merchant bank account so can payment will not be delayed.
                              Thanks & regards
                              Anurag srivastava
                              Contact no:[protected]
                              Aug 15, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 02, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Anurag1566
                                Jun 29, 2020
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                                Address: Nagar nigam

                                I have done a payment on 27 june 4.10 pm and amount is debited but transaction shows payment not recieved upi mode and shows status transaction initiated please help us to confirm the status payment
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Prasad Thakare
                                  Jun 29, 2020
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                                  Hi i am prasad thakare here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till may-20) on 25th jun-2020 and 137.67 for (Dmc/in[protected] dp chgs till mar-20) on 28th apr-2020. I have been told that the services for icicidirect are completely free. I was never intending to subscribed nor used my demat. I was forced by the official by calling me everyday to activate the account.

                                  Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                  Mentioned the transaction id : [protected] dp chgs till mar-20 and [protected] dp chgs till myr-20

                                  I want my money back as these charges where never informed and i would not accept this huge amount of deduction. I didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    sng 0583
                                    Jun 29, 2020
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                                    Address: Icicbank

                                    I am satyanarayan gidi500.00 rupees has been deducted from my account as[protected] dp chgs till may-2020) dp charges on

                                    29/06/2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

                                    Message to my mobile. I need justice and my money back immediately.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      Monica Vinay
                                      Jun 28, 2020
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                                      Address: Bangalore

                                      I do not have any existing loan or any emi repayment dues to any loan providers. However, i see this transaction was done on 27th june 2020. Please review and explain why was this transaction done without my consent. I am currently unemployed and i had less 600 rs in my account and i see this money was debited.
                                      Aug 10, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 02, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Monica Vinay,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r0yw) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      I do not have any existing loan or any emi repayment dues to any loan providers. However, i see this transaction was done on 20th july 2021. Please review and explain why was this transaction done without my consent. I am currently unemployed and i had less 0 rs in my account and recently I applied for my pf once of amount credited you guys immediately debited with 590, 590, 490 are you guys playing with us all my loans and EMI as cleared for dmi finance in last year. Stop this stupid things either I need to take serious action on this refund my amount.
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                                        SantoshReddyv
                                        Jun 28, 2020
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                                        Website: Icicibank.com

                                        Icici bank has debited amount 2 times totalling 481.83rs from my account, in the name of dp charges. Please credit my money back.
                                        ICICI Bank customer support has been notified about the posted complaint.
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