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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 361

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I
ibrahimbzr
Aug 22, 2020
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My icici bank nri account deducted rs. 590 without informing me as nach_ad_rtn_chrg~tpslsip~29jun20~871953b~[protected]. 4 times rs. 590 deducted. I lost rs. 2360 which is not a small amount! My only concert was why i did not get sms alert for the amount being debited from my account. I am already receiving sms for other types of transaction whether if the money is credited or debited. After speaking with executive they informed me that due to insufficient balance, sip was rejected. Why i did not get an sms alert for the money debited?
My account no. You can fetch from my registered email id [protected]@gmail.com.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team  
Aug 26, 2020
Updated by ibrahimbzr
What a rubbish !! The guy replied that, "You will get credit and Debit related transactions done by you." What if ICICI itself auto debit money from my account such as penalty, service charge, etc. Is ICICI living in stone age Or they intentionally don't want customer to know penalty charges so they can keep deduct money until customer login to his account and check his balance manually !!! Poor service.
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    L
    lipsita.ran Singh
    from Sundargarh, Odisha
    Aug 22, 2020
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    Dear Team,

    Amount of Rs590 is deducted from my account without any of my authorization. I called to your customer care number and the executive is said to me that amount is deducted due to bounce of ecs but i dont have any ecs in my account right now and without giving me any solution she said me to visit the branch. This is not the solution for this issue. I also saw lots of peoples are facing the same issue. please reslove this issue.

    Regards
    Lipsita
    please contact me
    lipsita.[protected]@gmail.com
    Aug 11, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 23, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z5mp) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team  
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      I
      icicicust
      Aug 21, 2020
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      My account has debited rs 590 with the mentioned remarks nach_ad_rtn_chrg~ipruli~13jul20~cbb3779~. Which charges is this i cant understand. I have been paying my icici pru life on time. Please refund my amount
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z1yk) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        skrkanna
        Aug 21, 2020
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        Icici bank suddenly deducted rs. 590 from my accout, with the description nach_ad_rtn_chrg~adbldesk~10aug20~27b2dd, northing known, why, what, etc. Not able reach them also
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z1yd) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          ashishgoyal09
          Aug 21, 2020
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          I have given request for dispatch of original property documents on 04/07/20 and since then received no updates from bank.
          My loan account got closed in may2020 but bank never contact proactively to dispacth the original documents. Even after i gave request for dispatch, its more than a month and still no update from bank by sms / call / email.

          Who will be responsible if the documents gets misplaced.

          Very poor service by icici bank.

          - ashish
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 23, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team  
          Aug 23, 2020
          Updated by ashishgoyal09
          My Complaint is still not resolved and I have not yet received any response for same. Why is it marked as resolved ?
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            P
            Prankishore
            Aug 21, 2020
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            Address: ICICI Towers, Bandra Kurla Complex, Mumbai 400051
            Website: Not mentioned on the Bond Certificates

            I am holder of the said bonds redeemable on 27.12.2025.
            The local ICICI office at Bahu Plaza Jammu are not able to guide me on the status/redemption of the said bonds.
            ICICI Bank customer support has been notified about the posted complaint.
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              A
              amandeep29
              Aug 21, 2020
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              Hi,
              ICICI and BajajFinserv

              There is no reason why there has been this deduction out of my savings account. This is a very difficult situation for me and every rupee is very important. I had only 600 in my account. How can you guys take all the money from the savings account without any notice. This is unlawful. Please check and refund my money.

              1 21 Aug NACH_AD_RTN_CHRG~BAJAJOTP~05AUG20~b
              98e9e0~983549GS : Debit 2
              2 21 Aug NACH_AD_RTN_CHRG~BAJAJOTP~05AUG20~b
              98e9e0~983549GS : debit 500
              3 19 aug: NACH_AD_RTN_CHRG~BAJAJOTP~05AUG20~b
              98e9e0~983549GS: Dr 16.00
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yyze) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                J
                Jai@2502
                Aug 21, 2020
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                Address: VIDEOCON TOWER, JHANDE WALAN, DELHI

                I was an employee of ICICI bank from 25/07/18 to 18/01/2019. I had submitted mail request to HR for processing my pf withdrawal, which has not been done till date. I have even sent mail reminders twice but there has not been any response or even acknowledging my mail. kindly do the needful.Please find the details below.

                I also transferred my previous organisation's PF into the ICICI PF member ID and now my whole amount pending for withdrawal.

                NAME: JAI PRAKASH(JAI CHAUHAN)
                EMP NO: 393878
                URN NO :[protected]
                MEMBER ID: MHBAN[protected]

                Regards,
                JAI PRAKASH
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear [protected]@2502

                We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you.  We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team 
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                  N
                  nur007.islam
                  from Mumbai, Maharashtra
                  Aug 21, 2020
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                  I have taken a personal loan from icici bank with loan agreement no. Lpmde[protected]. I have applied for moratorium for the month of august’20 through icici bank portal on 26th july ’20 due to financial problem during this covid-19 pandemic.

                  But, emi got deduct from my account on 7th aug 2020, so i mailed to icici customer care (Mail id - customer. [protected]@icicibank.com) to request for grant my moratorium request.
                  I received a mail from icici, in this mail icici representative mentioned that my moratorium request is not considered due to moratorium offer is not activate for the month of august on my loan account. My question is that, why moratorium offer is not activated on loan a/c & who will be responsible for that? From my side, i have applied for moratorium before the time period. This is a rbi instruction, why manual activation is required to avail this benefit?
                  Also, i have complained to icici up to level-2 but did not receive any satisfactory response from them.
                  My humble request to you, kindly consider the current situation & take a favorable action.
                  Your favorable action in this regard will be highly appreciated.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 23, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team  
                  Aug 29, 2020
                  Updated by nur007.islam
                  No one has contacted me yet from ICICI.

                  Very poor service from ICICI.

                  I am thinking of transferring my salary account from ICICI to another bank.
                  Sep 06, 2020
                  Updated by nur007.islam
                  No one has contacted me yet from ICICI.
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                    S
                    sangeethj
                    Aug 21, 2020
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                    Resolved

                    It has been noticed that 590 rs debited twice from my account in favour of Bajaj. Its understood that this charge comes when ecs returns. I have contacted Bajaj regarding the same and they are not aware of any such deductions. I have a personal loan taken from Bajaj and the emi is debited 2nd of every month correctly.Since it is in the 2nd of everymonth, I have enough balance on my account. There has been no defaults till now. I would like to have that charges refunded asap.
                    Sep 14, 2020
                    Complaint marked as Resolved 
                    The issue is resolved
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 23, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z5o4) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Aug 24, 2020
                    Updated by sangeethj
                    Thanks for the information
                    Aug 27, 2020
                    Updated by sangeethj
                    I have received email from Bank stating that the charges will be reversed to my account by August 27, 2020. But I have not received the amount or any other response after that mail. Hope to receive the amount as soon as possible.

                    Thanks
                    Sep 08, 2020
                    Updated by sangeethj
                    I have received emails stating that the amount will be reverted but has not yet received. Please revert it as soon as possible.
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                      A
                      alimushahid1079
                      from Bijnor, Uttar Pradesh
                      Aug 21, 2020
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                      Address: A-141 Avas Vikas Colony
                      Website: [email protected]

                      Resp. Sir

                      My name is mushahid ali. I had working in icici bank pvt. Ltd.
                      As gold loan counselor in 2017 in pilibhit branch (Uttar pradesh) india.
                      My joining date is 05-january-2017
                      But i dont have my resign date and emp id
                      For the pf application that i required
                      Pls forward it on my mail id

                      Hopeing your reply

                      Thanks & regards
                      Mushahid ali
                      [protected]
                      ICICI Bank customer support has been notified about the posted complaint.
                      Aug 21, 2020
                      Updated by alimushahid1079
                      I required My EMPLOYEE ID, PF Account Number and salary slip also.
                      Please send me immediately above informations.

                      Thanks with regards
                      Mushahid Ali
                      [protected]
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                        M
                        Md Sharique Khan
                        Aug 21, 2020
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                        I got money debited two time this month from my icici saving account which is my salary account with remark "nach_ad_rtn_chrg~tpslsip~13jul20~ccc33cf". I am not sure why rs 150.53 and 439.47 were debited from my account. I have been using this account from more than 8 years but this has happened first time.

                        Kindly resolve my query and refund my amount. You can find my name, account number and debit screenshots in the attachments.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 21, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yxu0) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          H
                          Hp1590
                          from Mumbai, Maharashtra
                          Aug 21, 2020
                          Resolved
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                          Resolved

                          Address: MUMBAI
                          Website: www.icicibank.com

                          Icici bank debited nach_ad_rtn_chrg_bajajfin_02jul20 on date :19aug'20 without intimating.
                          Account balance was enough on 02 jul 20 to clear nach emi for bajaj finserv.
                          Although emi is debited on 03jul20.

                          Icici bank has charged inr590 for nach_ad_rtn_chrg_bajajfin_02jul20please refund the amount.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yxtu) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            J
                            Jafeel Ahmed
                            Aug 20, 2020
                            Resolved
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                            Resolved

                            Address: Peaceinfotech Services, F-306, Dream's the Mall, Bhandup West

                            An amount deducted from my bank account named undermentioned
                            Peaceinfotech Services
                            Ac[protected]
                            Ifsc - icic0000984

                            Rs 590 and 523.53 has been deducted from my account on[protected] against nach_ad_rtn_chrg~adbldesk~22JUN20~87f30e

                            Let me know why you charging this amount from my account. What this is charge for?

                            Kindly refund my money otherwise i will file a compliant in consumer forum.

                            Thanks & regards
                            Jafeel Ahmed
                            Ph. [protected]
                            jaf. [protected]@gmail.com
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 21, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yxtm) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              N
                              Nishant Tomer
                              Aug 20, 2020
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                              Resolved

                              Address: Stellar IT park, Sector-63, Noida

                              I have a Demat & Saving account in ICICI bank for last 4 years now. When I checked my bank transactions and I found that there is one debit transaction 'IN[protected] DP CHGS TILL MAY-20'---- INR 354.00' and multiple transaction of INR 29.50, INR 18.00, INR 28.50 and INR 13.75 stating ' POSDEC CHG/ "multiple dates"/5213+GST' . When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0a) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                rajnisood20
                                Aug 20, 2020
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                                Resolved

                                Since February 2020 my account has been debited by 59 INR each month and I haven't done any transactions.
                                The message just say transaction of rs. 59 is done by VIN*GOOGLEt whereas I have not even added any payment info in Google pay.
                                I do not expect my refund for each month but at least stop this from happening in further months.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0b) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  R
                                  Ravindra Kowsu
                                  Aug 20, 2020
                                  Resolved
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                                  Resolved

                                  I am seeing so many transactions disputes on my icici account...
                                  Date desc amount
                                  [protected] nach_ad_rtn_char 252.37
                                  [protected] nach_ad_rtn_char 590
                                  [protected] nach_ad_rtn_char 590
                                  [protected] nach_ad_rtn_char 337.63
                                  [protected] nach_ad_rtn_char 306.62
                                  [protected] nach_ad_rtn_char 283.38
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0g) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    K
                                    Khiladi786
                                    Aug 20, 2020
                                    Resolved
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                                    Resolved

                                    Dear Icici Bank,

                                    Why 590 rupees automatically deduct from my account without any debit sms. I need my money back. I never made any payment. kindly check and credit my ammount
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0o) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      P
                                      Parth Desai 321
                                      Aug 20, 2020
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                                      Address: Makarba, Ahmedabad

                                      I Parth Desai am having ICICI bank account at Makarba Branch . 826.00 Rupees has been deducted from my account as DP CHGS TILL JUN -20 DP charges on[protected]. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My contact number is [protected]
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0v) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      No response received.. please let me know how to accelerate my complaint.
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                                        M
                                        maheshpallepati
                                        Aug 20, 2020
                                        Resolved
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                                        Resolved

                                        Sir,

                                        iam icici homeloan customer my loan account no qzhyd[protected] i amvisiting ur homeloan branch sr request for list of doccument my srno[protected] date 14.07.2020 now still request not closed number of times visit home loan branch when will closed sr he willcome how many days closd plz solve this problem. thanking you sir/madam, plz provided list of doccuments
                                        .
                                        Aug 14, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 21, 2020
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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