Hi customer care team,
Bank account #[protected]
Loan account # - lpmum[protected]
Name - nitesh waghela
Mobile # - [protected]
While i had opted for emi moratorium and there wasn't any deduction of emi on 05th april 2020 & 05th may 2020 (Please note - i have the recordings and proof of emi moratorium applied with icici bank)
1) why is my personal loan account suddenly lien to my bank account?
2) what made lien team to link and debit the emi and charge me bounce charges + gst under emi moratorium active stage?
3) isn't it an offence to debit/lien account inspite customer have opted for emi moratorium?
4) why am i charged bounce charges rs 400/- + gst?
5) my cibil score will also get affected because of such an act. Who is responsible for this mess?
I want a quick complete solution, reverse the amount from the account, remove lien and ensure there is no impact in cibil.
This is a serious offence. I have all recorded proof of emi moratorium applied.
I shall take this matter further along with all proof or may be even to rbi ombudsman if i don't get a proper response from you.
Please feel free to call on [protected].
Regards,
Nitesh waghela
[protected]
Aug 12, 2021
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Jun 15, 2020
Updated by Nitesh_Waghela Situation is such that Bank have kept balance in negative making an individual helpless in such situation where EMI moratorium was made active.
EMI Charged
Bounce Charges charged
GST charged
This is seriously a disaster!
Jun 15, 2020
Updated by Nitesh_Waghela EMI Moratorium application request for June-20
Verified Support
Jun 16, 2020
ICICI Bank Customer Care's response Dear Nitesh Waghela,
We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3lz) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team