Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Jun 13, 2026
Complaints 23783
Resolved
14308
Unresolved
9475
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 363

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Mirza Namat Baig
from Hyderabad, Telangana
Jun 15, 2020
Resolved
Report
Copy
Resolved

My loan LPHYDxxxxxx1782 payment is completed as I made extra payment, still icici is charging extra emi to me instead of crediting back extra amount.

Since last 2 months I am calling icici customer care and other than ivr no one picks the phone to listen my complain.
Aug 8, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3lz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sandeep guota
    Jun 15, 2020
    Resolved
    Report
    Copy
    Resolved

    I tried to complete the registration and got the below message:
    Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime.

    Now, the enps registration process is hung as i neither can make the payment nor can i get the permanent retirement account number (Pran).
    Please suggest.

    Acknowledgement id.: 11159016
    Name of the subscriber: sandeep guota
    Receipt date: 13-jun-2020
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3o2) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mynam Madhukar
      Jun 15, 2020
      Resolved
      Report
      Copy
      Resolved

      It is the third time that 49/- is cut everytime from my bank account named as vin*google
      How can i get my money back?
      Pls look into this issue.
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3ny) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        G
        from Delhi, Delhi
        Jun 15, 2020
        Apr 23, 2025
        This thread was updated on Apr 23, 2025
        Resolved
        Report
        Copy
        Resolved

        Address: mumbai

        Dear sir,

        I have taken credit card number [protected] from icici bank on 2007 the credit limit is 10000 on 2010 i have closed my credit card account till date my credit card account shows high credit amount rs.981440 how this is possible my credit card limit is 10 thousand and high credit shows 981440 please do the needful in this matter. MY Addhar card number[protected].

        Regards

        Girish n sawant
        Contact number [protected]
        Apr 24, 2025
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 15, 2020
        ICICI Bank Customer Care's response
        Dear Girish n sawant,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          Nitesh_Waghela
          Jun 14, 2020
          Resolved
          Report
          Copy
          Resolved

          Hi customer care team,
          Bank account #[protected]
          Loan account # - lpmum[protected]
          Name - nitesh waghela
          Mobile # - [protected]

          While i had opted for emi moratorium and there wasn't any deduction of emi on 05th april 2020 & 05th may 2020 (Please note - i have the recordings and proof of emi moratorium applied with icici bank)

          1) why is my personal loan account suddenly lien to my bank account?
          2) what made lien team to link and debit the emi and charge me bounce charges + gst under emi moratorium active stage?
          3) isn't it an offence to debit/lien account inspite customer have opted for emi moratorium?
          4) why am i charged bounce charges rs 400/- + gst?
          5) my cibil score will also get affected because of such an act. Who is responsible for this mess?

          I want a quick complete solution, reverse the amount from the account, remove lien and ensure there is no impact in cibil.

          This is a serious offence. I have all recorded proof of emi moratorium applied.

          I shall take this matter further along with all proof or may be even to rbi ombudsman if i don't get a proper response from you.

          Please feel free to call on [protected].

          Regards,
          Nitesh waghela
          [protected]
          Aug 12, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Jun 15, 2020
          Updated by Nitesh_Waghela
          Situation is such that Bank have kept balance in negative making an individual helpless in such situation where EMI moratorium was made active.
          EMI Charged
          Bounce Charges charged
          GST charged

          This is seriously a disaster!

          Jun 15, 2020
          Updated by Nitesh_Waghela
          EMI Moratorium application request for June-20

          Verified Support
          Jun 16, 2020
          ICICI Bank Customer Care's response
          Dear Nitesh Waghela,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Swami7233
            Jun 13, 2020
            Report
            Copy

            Am an icici bank customer. Today 13-06-20 ecsrtnchg charged 450 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
            ICICI Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Swami7233
              Jun 13, 2020
              Report
              Copy

              Am an icici bank customer. Today 13-02-18 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
              ICICI Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                D
                Devjit Banerjee
                Jun 13, 2020
                Resolved
                Report
                Copy
                Resolved

                I am constantly receiving mails from icici about a credit card which i do not own currently. I had a credit card with icici some time back but had closed it long time back.

                Now i am being asked to pay inr 1769.14 without me ever giving any application to icici to give me or even re-issue my old credit card. If i never signed on an application form/document asking for the card and when i have clearly closed my account as well as credit card with credit card (Which i previously owned) i would like to know how this credit card got under my name without me signing off any forms/documents in the first place.

                What is more is i am being asked to pay inr 1769.14 without me receiving any document/physical card from icici in the recent times. I do not have any active bank account or credit card with icici and i never requested icici to give me a card in the recent times. After closure of my services with icici, we have not been in touch through any channel or medium through which i had requested to re-issue/issue a credit card in recent times.

                Moreover the steps mentioned in the email to get in touch with customer care is utter rubbish since it is not at all according to how their ivr actually functions. I have dropped a complaint at www.icicibank.com but have not received any response yet. My email id is dev. [protected]@gmail.com and my contact number is [protected]. Please get this sorted since not even receiving a cedit card when i never asked for it and getting a charge inr 1769.14 is not acceptable and it's responsibility will not be borne by me.
                Aug 11, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 16, 2020
                ICICI Bank Customer Care's response
                Dear Devjit Banerjee,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  Devendra Didwaniya
                  Jun 13, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Pune

                  I have been charged for demat account in the month of march & feb 2020 in spite of already deactivating the demat account.
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ov2r) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    GpNoor
                    Jun 13, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    Hello i am gurinder pal singh. I am a customer of icici bank, my issue is that this bank deduct ecs charges continuously when i am
                    Update my
                    Account
                    Balance why this.
                    They told me
                    That i have any emi pending or so.
                    But i don't have any loan on my name they just harass me and i an totally disappointed.
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Ajay Kr Sharma
                      Jun 13, 2020
                      Report
                      Copy

                      Address: ICICI TOWER, BANDRA KURLA COMPLEX, MUMBAI-400051

                      Dear sir,

                      I (Ajay kumar sharma) have above captioned subject bonds with me. I have not the information where should i contact to redeem these bonds. Please provide the contact detail and email id so that i may know how to proceed to redeem these bonds.

                      Regards,
                      Ajay kumar sharma
                      M [protected], [protected]
                      Email id : [protected]@gmail.com
                      ICICI Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Ajay Kr Sharma
                        Jun 13, 2020
                        Report
                        Copy

                        Address: ICICI TOWER, BANDRA KURTA COMPLEX, MUMBAI 400051

                        Dear sir,

                        I (Ajay kumar sharma) have subject captioned bond with me i am not able to know where to contact to redeemed these bonds.

                        Please provide the information of contact number and email id so that i am contact there to know the process to redeem these bonds.

                        Regards,
                        Ajay kumar sharma
                        M-[protected], [protected]
                        Email : [protected]@gmail.com
                        ICICI Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          Jus8in
                          Jun 12, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Justin John

                          I got a message when attempting an online transaction saying, your card/login has been blocked for online transactions by verified visa merchants.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ozut) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            RAJESHKANNAN S
                            Jun 12, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: 14.D.I St Cross St,, Santhinagar,

                            Mutransaction withheld due to security reason

                            I tried to contact customer care for support but i could not communicate customer care.

                            Please help me in resolving the transaction withheld issue.

                            Rajesh kannan
                            [protected]
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ov33) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Ramachandran Palani
                              Jun 12, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              From my account on 12/06/2020 rs.500 has been deducted for the dp charges i am not sure what that is i am not using my account for a longer period of time when i tried to check i deposited 500 rs and suddenly the amount got deducted. Please refund the amount back
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Ramachandran Palani,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0oqsm) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Prashant Rohilla
                                Jun 12, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Sampla Distt.Rohtak, Haryana

                                I don’t want to pay any annual charges for expression debit card.
                                I also don’t need of the service of that expression debit card, so help me to get basic or standard debit card
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Prashant Rohilla,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0oqtn) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sandeep147/
                                  Jun 12, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Hello,

                                  I had closed fastag from icici on february-2020; while closing fastag account icici fastag has blacklisted my licence plate, hence i cannot able to raise new fastag from any ohter service providers.
                                  I had complained this to icici fastag customer care many times and struggling from past 2 months to get this removed, but of no use.
                                  Can some one help me on this?
                                  Aug 10, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 12, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0os78) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    Vattypally Divya
                                    Jun 12, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: 4-42-292, asbestos colony, kukatpally, hyderabad

                                    I didn't receive the refund amount from the icici bank. Swiggy tells the amount is refunded and the problem might be from the bank side. The refund id is[protected]
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Vattypally Divya,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0os73) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      T
                                      Tuman Bhargaw
                                      Jun 12, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Baddi Himachal Pradesh

                                      Tonight i got auto debited message from the bank without any otp or else and detail shows vsi*amazon st
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Tuman Bhargaw,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0os6q) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        D
                                        Deepa Marudhachalam
                                        Jun 11, 2020
                                        Report
                                        Copy

                                        Address: Trichy road branch , Coimbatore

                                        I am facing severe financial crisis in this COVID 19 pandemic situation . My loan due date is 5 th of every month. I am unable to pay my loan due on time. ICICI bank charged penalty and my account balance is marked in negative. I thought to clear my due on 11/06/2020. I transferred the amount to respective loan amount. But they marked it as lien, it shows in available balance not main balance.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 12, 2020
                                        ICICI Bank Customer Care's response
                                        Dear Deepa Marudhachalam,

                                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0os6j) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit