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ICICI Bank Complaints & Reviews

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Updated: Jun 13, 2026
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ICICI Bank reviews & complaints page 367

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S
shubham3012
Jun 2, 2020
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icici credit card transaction withheld due to security reasons

I have tried to purchase a laptop from dell website but transaction failed with the same reason as below;

"dear customer, transaction of inr 1, 29, 846.01 on credit card xx3004 is withheld due to security reasons. Pls call our customer care."

Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

Kindly help resolve my issue at the earliest as i am unable to...
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Avipsa Samal
Jun 2, 2020
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Icici customer care is not reachable even after several attempts. I need to change my mobile number but there is no option. No response even after raising a service request
ICICI Bank customer support has been notified about the posted complaint.
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    Akshay N A
    Jun 2, 2020
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    I made a upi transfer, money got debited and got a sms. But is not credited
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n7g9) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Sushrut Kamat
      Jun 2, 2020
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      Resolved

      Recently due to a misunderstanding i sent the sms block 256 to [protected]. I recieved a message that i will be getting a call from[protected] regarding the same within 30 minutes. But i did not recieve any call and my upi and imobile app has been blocked since. I have unblocked my card and changes the pin but still cannot access the app and use upi in any other app. Please help.
      Aug 6, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Sushrut Kamat,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n7fl) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Rahul Suresh more
        Jun 1, 2020
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        Address: Unit-a, plot no-07, Samarth nagar, unchgaon east kolhapur

        In my icici bank account every time deduct some amount why always cut my money, in my account i am deposit for emi and unexpectedly deducted money evey time please resolve problem other wise complaint against bank to rbi and close bank account
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Rahul Suresh More,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n7et) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          madhu23/
          Jun 1, 2020
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          Hi,

          I have my slary account in icici bank, i do not have any d mat account in icici bank, but in the month of april and may thrice my amount got deducted from my account
          1. 29 may [protected] dp chgs 20rs
          2. 29 may [protected] dp chgs 200rs
          3 1 jun [protected] dp chgs 579.30 rs

          Kindly clarify on this refund my money as soon as possible.
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n7fc) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            B
            Bhawana Mehra
            Jun 1, 2020
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            Address: Kota , Rajasthan

            I bhawana Mehra have icici bank credit card vide card number - [protected], I'm trying to surrender/ cancel my credit card from last 3months I.e 28/03/20. But customer care department people never co-operate in this regards. Every time they are telling new reason for surrender of card. In this mean time they have issued new credit card with out any intimation and debited charges in the name of yearly maintenance I'm getting mental agony due to this.
            Kindly help me to surrender my card And take necessary action against this fraud bank which is looting innocent people money.

            Regards
            Bhawana Mehra
            [protected]
            [protected]
            Aug 13, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 08, 2020
            ICICI Bank Customer Care's response
            Dear Bhawana Mehra,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              santhoshsram
              Jun 1, 2020
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              I transferred ₹1055 to a vendor via imobile app by scanning qr code. I got an error message on the app that transaction failed. I tried one more time and it failed again. I checked with the vendor and the money has not been received.

              However got 2 sms that ₹1055 has been debuted from my account. I checked via mobile banking and net banking and on both i see ₹1055 debuted twice (Total ₹2100 debited).

              Now the money is debited and the vendor has not received it either. I tried contacting customer support via both live chat and phone banking support, but got message on both that customer support is. It available.

              How am i to proceed and get my money back?
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              I meant to say “I tried contacting customer support via both live chat and phone banking support, but got message on both that customer support is not available.”
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n344) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                ramesh devulapalli
                Jun 1, 2020
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                The amount of 4200 has been deducted from my account on 30/5/2020 showing as nach_ad_rtn_chrg bajajfin. I have not given any authority to bajaj to deduct except loan amount. Please resolve this. Please make sure that i get my refund back.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Ramesh Devulapalli,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n34p) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  iamadi09
                  Jun 1, 2020
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                  I did not received any debit instructions and an amount of 590 was debited from my account, and when i contacted customer care they are saying that it's sip charges but i couldn't take any sip facilities, i need that amount to be refunded asap
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n34z) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Shameem tvm
                    Jun 1, 2020
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                    Address: Olippinkara Pachaloor Thiruvananthapuram

                    I am applying a home loan through online in 13/5/2020 but didnt get any infomation about the loan. My loan application no [protected] name - muhammed shamim a
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n1l9) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      J
                      Jatin12walia
                      Jun 1, 2020
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                      [protected] NACH_AD_RTN_CHRG~BAJAJFIN~02APR20~c 780a54~4K8CDD[protected]-2020 NACH_AD_RTN_CHRG~BAJAJFIN~02APR20~c 5643ab~4K8CDD[protected]-2020 NACH_AD_RTN_CHRG~BAJAJFIN~02APR20~c 264625~4K8CDD[protected]-2020 NACH_AD_RTN_CHRG~BAJAJFIN~03APR20~b 9614d4~4K8CDD[protected]-2020 NACH_AD_RTN_CHRG~BAJAJFIN~03APR20~b 8f00c6~4K8CDD[protected]-2020 NACH_AD_RTN_CHRG~BAJAJFIN~03APR20~b 0bd5d8~4K8CDD23 590
                      Why was my amount deducted under the following statements. Why am I getting all charges from my account? I asked about bajaj finserv and told me they were authorized to deduct only the loan amount, not any other charges. So, I moved to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it automatically hung up.
                      I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

                      Please stop all these. and i want my money back

                      regards, jatin walia
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 08, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n36a) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        G
                        from Delhi, Delhi
                        Jun 1, 2020
                        Apr 23, 2025
                        This thread was updated on Apr 23, 2025
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                        Dear sir,

                        I have taken credit card number [protected] from icici bank on 2007 the credit limit is 10000 on 2010 i have closed my credit card account till date my credit card account shows high credit amount rs.981440 how this is possible my credit card limit is 10 thousand and high credit shows 981440 please do the needful in this matter.

                        Regards
                        Girish n sawant
                        Contact number [protected]
                        May 11, 2025
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 08, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n36k) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          J
                          Jeetendra Nath Jha
                          from Noida, Uttar Pradesh
                          May 31, 2020
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                          Hi,

                          Charge name: NACH_AD_RTN_CHRG~BAJAJFIN

                          A "NACH_AD_RTN_CHRG" amount 590-590 has beed deducted from my account on 30-May-2020. At the time of loan selling the bajaj finserv employee said that except interest no charge is applicable on the loan but after taking loan bajaj behaves differently, last time bajaj deducted annual maintenance charge and this time above charge, why bajaj lied when i took the loan ? This is not good behaviour of any company. Please resolve my issue, i am fed-up from Bajajfinserv, bajaj apply charges on their own convenience and do whatever they want in my account for example bajajfinserv activated moratorium in march and deactivated in may automatically without my permission.

                          Kindly resolve my issue.

                          Thanks and Regards,
                          Jeetendra Nath Jha
                          [protected]
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 08, 2020
                          ICICI Bank Customer Care's response
                          Dear Jeetendra Nath Jha,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            G
                            Glori D
                            May 31, 2020
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                            Icici bank debited 590 amount from my account 3 times on 29th may 2020. Every 2nd day of month, the 3334rs will get debit for bajaj finserv emi. April month because of corona problem i didn't have sufficient balance in my account. For that bank deducted 1770rs from my account without any intimation to me. Can you tell why they have deducted a 590 amount 3 times?
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n1li) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Rajiv Silvester
                              May 31, 2020
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                              I have been deducted unnecessarily rs.3540 claiming the below charges

                              590.00
                              [protected]
                              Nach_ad_rtn_chrg~tpslsip~03apr20~b1ee6d7
                              590.00
                              [protected]
                              Nach_ad_rtn_chrg~tpslsip~07apr20~a588d0b
                              590.00
                              [protected]
                              Nach_ad_rtn_chrg~tpslsip~07apr20~a588d15
                              590.00
                              [protected]
                              Nach_ad_rtn_chrg~tpslsip~09apr20~9e68e52
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              May 31, 2020
                              Updated by Rajiv Silvester
                              Please refund ASA0
                              Verified Support
                              Jun 01, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0mxbh) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                H
                                Harish Guptha
                                from Mumbai, Maharashtra
                                May 30, 2020
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                                Resolved

                                Address: Kphb, HYderabad

                                Hi,

                                your Execuitves are Harrassing continously for payment. Even though i got time from banking people itself.

                                Executive Name : Sreekanth (Hyderabad)

                                Even though Governament has Kept Moratorium till August 2020.

                                what the hell is happening with these Executives.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Harish Guptha,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0mx7q) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Alok Mitra
                                  from Gurgaon, Haryana
                                  May 30, 2020
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                                  Address: H. No. 112, C-3, Phase-4, Aya Nagar, New Delhi-110047

                                  I have received a bill payment notification in my registered email for rs.1377.76 for idea cellular which is wrongly paid twice. The last month's amount also added in the current month, i. E., may 2020. Please clarify me.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    S
                                    Santhosh KG
                                    May 30, 2020
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                                    Hi on 29th may my icici bqnk account with a/c no[protected] was debited rs 590 two times and rs 74.86 onetime with transaction name nach_ad_rtn_chrg~bajajfin
                                    In this time of covid-19 i am not able to contact nor icici bank or bajaj finserv. I don't know what i should do now, please help
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      syed jari
                                      from Delhi, Delhi
                                      May 30, 2020
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                                      Rs. 500 was deducted from my account yesterday, 29 may, 2020 - 11:30 pm. I checked my statement and it mentioned this "dp chgs till apr-20". I googled it up and found out that it an annual charge for using demat account.

                                      I don't use this demat account. I never have. Why do you deduct money with no notification. Even during this tough period of covid, you are using such scamming methods to make money. What angers me is that i get no notification whenever you deduct money from my account. Just like how a thief steals money? Is this your way? Fix this and return this money.
                                      ICICI Bank customer support has been notified about the posted complaint.
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