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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 367

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S
shravani shekhar
Aug 4, 2020
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Hi,
Today morning i received a message that there was a transaction of rps 1013.94 from my account to vsi amazon prime. I have neither subscribed or purchased anything on amazon. I am also not a prime member of amazon. I did not even receive any otp for this transaction.

Please assist me with this issue.

Attachment below of the transaction.
Aug 9, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 04, 2020
ICICI Bank Customer Care's response
Dear Shravani Shekhar,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wb0a) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    R
    rahulrana1
    Aug 3, 2020
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    There have been multiple deduction of 590 or so depending on the money in my account. Multiple times my account has been emptied by the bank without stating any reason, email or so. Total deduction has come to be 4700, i was and still not am aware about these deductions.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wb1k) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      नरेंद्र कुमार सालवी
      Aug 3, 2020
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      Address: Chittorgarh

      Behaviour of staff is like we are criminals amd they are handelling police check post.

      Despite of fastag available on car and local id and address proof available in car, employee of toll asked to pay full charges

      Need resolution on top priority

      Regards
      Narendra salvi
      [protected]
      ICICI Bank customer support has been notified about the posted complaint.
      Aug 03, 2020
      Updated by नरेंद्र कुमार सालवी
      Not resolved
      Dear नरेंद्र कुमार सालवी,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wb23) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Sad Person
        Aug 3, 2020
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        I got a call from my icici in 2019, where the caller spoke too quickly to be able to catch details, and had me sign up for oneassist over phone! I immediately cancelled the plan via my bank when i saw that money was withdrawn from my account without my consent. I got a chargeback and was told the plan was cancelled.

        Cut to a year later, i discover that the plan was never cancelled. I got emails from oneassist saying my plan would be renewed on july 31. It was set to auto renew and uninterrupted service (I was told this was set by icici) so they could take their 1899 a year without my express consent. I check on the date to see if a charge was made, and found that it was... Two weeks before the 31st.

        Extremely upset that icici advocates for a company with such opaque practises as well. I registered a request #sr[protected]. I was told i would be refunded the full amount. If not, i will be looking to move to another bank.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0w4ow) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Dear Customer, We regret the inconvenience caused. We shall be happy to assist you with the refund. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we shall assist you on an urgent basis - Nitesh, Team OneAssist.
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          S
          Shokhan
          Aug 3, 2020
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          Resolved

          There is some unauthorized deduction of amount from my bank account, this is under the following statements.

          Nach_ad_rtn_chrg~bajajfin~02jun20~4588fb2~4000cd64
          Nach_ad_rtn_chrg~bajajfin~02jun20~47a38bb~4000cd64
          Nach_ad_rtn_chrg~bajajfin~02jun20~47a38bb~4000cd64

          What are these deductions and why i am getting all these charges? I checked with bajaj finserve and told me they authorized to deduct only the loan amount, not any other charges. So, i tried to call icici customer care, the number is always busy and gets automatically disconnected.

          I need to know all the transaction details. I have been associated with this bank since 2007, and have my salary accounts associated with this bank. Now i am worried if it is going to be the same on other accounts as well. The bank charging all these under the name of "nach_ad_rtn_chrg~bajajfin" is unacceptable.

          Please do something about it.
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 03, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0w4o9) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            ashasusanthomas
            Aug 3, 2020
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            Branch: h 1a/34, sector 63, gautam buddha nagar, noida, up, in, 201301

            On 28/09/2020 i could see amount 826.00 debited against dmc/in[protected] dp chgs till jun-20.

            I have never requested this saving account to be demat account. Why you have not notified me before coverting it to demat account.
            This account is my opened in year 2015. And i had a word with customer care who says this account is demat account since 2017. So therefore every year i, was charged with annual dp which i was not aware.

            Pls help me for getting all refund as i, never wish to make it a demat account and closing this feature of demat account going forward.
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 03, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0w4nu) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Aug 03, 2020
            Updated by ashasusanthomas
            Already mailed but nothing so far done by bank and customer care is also not supportive.
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              J
              Jagram Ghusinga
              Aug 3, 2020
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              Address: Andheri East Mumbai

              Sir,
              My icici acct has beeb debited with rs
              999 on 3 aug 2020. I do not have any
              Subscription from amazon. I want know.
              Why this money has been deducted
              From acct. Please help me and get
              My money back in my acct.

              Thanks and regards.
              Email id.. [protected]@yahoo.com
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Jagram Ghusinga,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0w4mz) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Anik8401
                Aug 3, 2020
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                Nach_ad_rtn_chrg~tpslsip~29jun20~8715864~[protected]
                And my 590 cut.. Why till now no any notifications come and no idea on it. Please call or mail me about this.
                I am waiting...
                ICICI Bank customer support has been notified about the posted complaint.
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                  V
                  Venkat Varalu
                  Aug 2, 2020
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                  Address: ICICI bank, West CIT nagar branch, T-nagar. Chennai -600017.

                  An amount deducted from my bank account named undermentioned

                  Ac[[protected]]
                  Ifsc - icic0004040

                  Rs 590 has been deducted 3 times in my account, Total Rs 1790 has been deducted from my account on[29/07/2020] against nach_ad_rtn_chrg~adbldesk~15jun20~896959~DCBL_DRH
                  nach_ad_rtn_chrg~adbldesk~20jun20~9049b5~DCBL_DRH
                  nach_ad_rtn_chrg~adbldesk~26jun20~874ecb~DCBL_DRH

                  Let me know why you charging this amount from my account. What this is charge for?
                  I am maintaining my monthly limit above 5000 then how could you charge
                  .
                  Kindly refund my money otherwise i will file a compliant in consumer forum.
                  Thanks & regards
                  Venkadeshwaralu S
                  Ph. [[protected]]
                  ICICI Bank customer support has been notified about the posted complaint.
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                    G
                    Gajandevar
                    Aug 2, 2020
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                    Address: Rayala tower,158,Anna Salai Chennai Tamil Nadu, 60002

                    Dear team please reactivate my icici credit card. I am last year closed my and no pending totally cleared. So that kindly plz activate.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0w53m) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      T
                      Tanaji Rathod
                      Aug 2, 2020
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                      My name is tanaji rathod, 3 in 1 account holder from last 3 years, and the company deducting my fund which one collecting from someone by 5 or 10 rs for my saving and medical issue and bank has started deducting my all funds from my saving account in the covid -19 pandemic situation.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0w53e) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        G
                        Gill Nancy
                        Aug 2, 2020
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                        I am jatinder singh. The amount i transferd to my icici account has been deducted from my account as in[protected] dp chgs till sep-18) dp charges on
                        28 july 2020.
                        I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

                        Message to my mobile. I need justice and my money back immediately. My account number is[protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0w537) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          Rakshit S
                          Aug 1, 2020
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                          Hi, My account was debited for INR 277.09 on[protected] and then again for INR 312.91 on[protected]. There is absolutely no reason for there to be a failed payment for something, especially twice! (except for 1 loan which I manually paid off on time)

                          I decided to wait for a few days in case it was a mistake and then forgot about it. Today I checked again and it's still not there. Kindly return my money or I will have no choice but to close my account if this is the kind of crap that this bank gets away with.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            M
                            meeta lalwani
                            from Pune, Maharashtra
                            Aug 1, 2020
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                            Hello, from my account was 199 rs were auto deducted, but i have not subscribed to prime
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0w530) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              anoop hegde
                              Aug 1, 2020
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                              Address: #1737 varna 3rd cross , 2nd block, VP nagar Begur bangalore

                              Again some one fraud transactions has happened . My Account has been debited by anonymous ###. 9500 has been debited again on 1/8/2020 . Please investigate on highest priority. Otherwise i will lodge a complaint under Police stations
                              ICICI Bank customer support has been notified about the posted complaint.
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                                M
                                Manikanta Prakash
                                Aug 1, 2020
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                                Resolved

                                I am manikanta prakash. 550.67 rupees has been deducted from my account as
                                Dmc/[protected] dp chgs till jun-20 charges on

                                28/07/2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My account number is[protected].
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Manikanta Prakash,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0w4mk) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  apurvakhairkar
                                  Aug 1, 2020
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                                  Address: Nagpur

                                  An amount has been deducted from my icici salary account. I have an on going emi but the charges are deducted on 3rd of every month. What are the charges for???
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0w4m2) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    R
                                    Ramandeep790790
                                    Aug 1, 2020
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                                    Address: ICICI Bank, Civil lines branch Gurugram

                                    Dates of fraud (13.07.2020~30.07.2020)
                                    Client Name- Paytm.
                                    Multiple UPI transactions of Rs 400, 1600 & 4000 total transaction amount Rs 68000.
                                    I request to consider these as a fraud transaction and return total amount of RS 68000 as OPT, debit massage or any mail not received from ICICI.

                                    Bank Name- ICICI.
                                    A/c Holder name - Ramandeep Kaur
                                    A/c No[protected]
                                    IFSC Code- ICIC0001148
                                    Details of fraud transactions are below:-
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs400
                                    [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs1600
                                    [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs1600
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs400
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs400
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs1600
                                    [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs400
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs1600
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs1600
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                    [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs400
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs400
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs1600
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs800
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs1600
                                    [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs1600
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Aug 01, 2020
                                    Updated by Ramandeep790790
                                    Compliant no registered at ICICI bank through customer care service :- SR[protected]
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                                      R
                                      Ramandeep790790
                                      Aug 1, 2020
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                                      Address: ICICI bank Gurugram, civil lines branch
                                      Website: ICICI bank

                                      Dates of fraud (13.07.2020~30.07.2020)
                                      Clint Name- Paytm.
                                      Multiple UPI transactions of Rs 400, 800, 1600 & 4000 total transaction amount Rs 68000.
                                      I request to consider these as a fraud transaction and return total amount of RS 68000 as OPT, debit massage or any mail not received from ICICI.

                                      Bank Name- ICICI.
                                      A/c Holder name - Ramandeep Kaur
                                      A/c No[protected]
                                      IFSC Code- ICIC0001148

                                      Detail of fraud transactions are below:

                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs400
                                      [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs1600
                                      [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs1600
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs400
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs400
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs1600
                                      [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs400
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs1600
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs1600
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs4000
                                      [protected], UPI/[protected]/Oid[protected]/digital goods-pa/1, Rs400
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs400
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs1600
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs800
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs1600
                                      [protected], UPI/[protected]/Oid[protected]/[protected]@pa/P, Rs1600
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        A
                                        anoop hegde
                                        Aug 1, 2020
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                                        Address: #1737 varna 3rd cross , 2nd block, VP nagar Begur bangalore

                                        Hi team,
                                        I am anoop p hegde working in cgi. On[protected] evening, amount of rs 9000 got debited anonymously from my salary account without my knowledge from the nfs/* 40782010*/cash/wdl. Recently i haven't swiped my debit card in an atm. I request icici bank to investigate more on this issue and take a serious action regarding this fraud transactions.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Anoop Hegde,

                                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0w4lq) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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