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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 369

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L
Lalitha Arun
May 18, 2020
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Hello.i had fractured leg and returned from hospitla on 18th at 5pm but was surprised to receive sms from courier saying card delivered to me at 2 25 when i was not around
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    ansubraman
    May 18, 2020
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    My online transactions today[protected] were rejected with the message 'transaction xxxx on credit card xxxx is withheld due to security reasons. Please contact customer care'
    Customer care is impossible to reach - wasted 45 minutes - give all details and wait endlessly. The recording system has an option - choose 2 for the bank to call back in 15 minutes - they never call back.
    Tried to register the complaint through internet banking - again completely useless - as they register service requests under specific categories only and this does not figure in it. Online chat is a joke.
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 19, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lb6j) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    May 19, 2020
    Updated by ansubraman
    ICICI service,
    How do you expect me to send a email that is not visible - [protected]@icicibank.com?
    My email id is an.[protected]@yahoo.com.
    It isn't a great advertisement that the only way to contact icici customer service is through consumer complaints.
    Regards
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      Rihan Ashraf
      May 18, 2020
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      They have charged almost RS 15000 from my account for transactions even I don’t know, they say it’s about some auto debit which I was not even aware of
      +1 photos
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        A
        Ankit Mori
        May 18, 2020
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        Hi i am ankit mori here. 133 + 60 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-20) on 30th apr-2020. I have neither subscribed nor used my demat account till now.

        Even their member said the money will be not deducted.

        Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

        Mentioned the transaction id : [protected] dp chgs till mar-20

        I want my money back i haven’t use icici demat account till date and i didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back
        ICICI Bank customer support has been notified about the posted complaint.
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          PRITESH JAISWAR
          May 18, 2020
          Resolved
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          Resolved

          I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan.
          Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal.
          I have checked this when i was going through my account statement, the amount was debited on 18th may, 2020. Could you please assist me regarding this. Please find the attachment regarding the same.
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 19, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lb7o) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            U
            Udayappan
            May 18, 2020
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            Address: ICICI BANK LTD

            Iam retired from icici bank on 30.04.2020. My ex. Emp. No..107077
            Still alumni site of icici bank not opened.
            Iam forget my passwords. But help site in alumni is not properly worked.
            My otp not properly sent by bank.
            My mapped assets during in working time. Transferred to other employees. But store help desk of bank not given the clearence to proper settlement authorities in icici bank.
            My pf / vpf outstanding not credited to my sb a/c
            Thanks & reards
            S. Udayappan
            [protected]
            [protected]i
            With thanks.
            S. Udayappan
            [protected] /
            [protected]
            ICICI Bank customer support has been notified about the posted complaint.
            I am retired from icici bank on 31.05.2013. My ex. Emp. No..203053. I have tried to open alumni site which was previously opening but not opened now.

            I forget my passwords. But help site in alumni is not properly worked.

            Please help to login the site of alumni.

            Suresh Chand Agarwal
            [protected]
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              S
              Shiron
              May 18, 2020
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              My ICICI account was debited Rs. 1899/- on 14th May with transaction remark as IIN/I-Debit/SI. I have not authorized the transaction in any way. Please resolve the issue and get me my money back.As soon as possible.
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                G
                Gowrishankar V
                from Chennai, Tamil Nadu
                May 18, 2020
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                Resolved

                Hi,

                For credit card there are 3 different amount charged, i have paid it after 2 days for that auto debit and late fee is charged. And some interest also charged for rs.1333, i have paid the total due amount after 2 days why so much fees are charged and late payment fee along with auto debit fee total they have charged for rs.5000.
                If interest is charged for non payment why are they charging for late payment and auto debit fees..
                Account no:[protected]
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 19, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  Y
                  y2jain
                  May 17, 2020
                  Resolved
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                  Resolved

                  Address: Ring Road, Plot No.328-329, Part-4, Slice-1, Vaishali Point, Gopur Square, Indore, 452002

                  Hello sir/ mam
                  I am yash jain living in indore,

                  And i have icici savings bank account in vaishali nagar branch in indore. I also opened demat account with this bank.

                  But i am not doing any trading in this demat account. But they are continuously deducting daily 300 rs from my savings bank account in the name of trading.

                  But how they can deduct daily 300 rs from my bank account, if i am not doing any trading, not invested, nor buy any shares.

                  They also deducted 8000 rs as a initial trading amount from my savings bank account. When i opened demat account, they told there will be no hidden deduction, but now they are making a huge fraud by doing this daily deduction of rs 300.

                  Even i have my salary less than 250 per day. Someday, they also deducted more than 500 rs from my account.

                  Now i am frustrated with this. I do not have any source of income. I am not able to pay rent, not able to buy any food.

                  They deducted around 37000 from my account without any deduction message. Please try to resolve this fraud in the name of trading & also deduction of 300 rs per day is a huge amount, if we dont do any trading.

                  When i realized they have deducted such a huge amount, i was going for suicude.

                  This bank is now doing fraud. This bank must be closed totally, otherwise lots of youngsters will be doing suicide daily

                  Please resolve this issue.

                  Regards
                  Yash jain
                  Jun 10, 2020
                  Complaint marked as Resolved 
                  This bank solved the problem, by replying on mail, [email protected] and refunded the money to savings account again
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 18, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0l6pq) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    KIRAN X_X
                    May 17, 2020
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                    Address: Mumbai

                    I was recently changed 590rs ecsrtnchg that to 2 times ... this is not done .there is no customer care support for this issue. I have to leave all my work and brake my head on this now.i dint agree for any of this charges .
                    +1 photos
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                      S
                      Samaritan Mohite
                      May 17, 2020
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                      Credit Card Transaction Withheld for Security Reasons

                      Not able to swipe card, getting the below msg

                      Dear Customer, transaction of INR XXXXX on Credit Card XX000 is withheld due to security reasons.pls call our Customer care...
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                      pallavibommireddy
                      May 17, 2020
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                      Hi Sir/mam,

                      Total amount of 1200 got deducted from my ICICI account tagging ECSRTNCHG on 17th May. Can you pls stop this.

                      Thanks
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                        N
                        Nitesh A Chaubey
                        May 16, 2020
                        Resolved
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                        Resolved

                        Have tried 3 time online transaction for paying bill using icici credit card but it fails both time;

                        Dear customer, transaction of inr xxxx on credit card xxxx is withheld due to security reasons. Pls call our customer care.

                        Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

                        Kindly help resolve my issue at the earliest as possible.
                        +1 photos
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 17, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0l243) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          Ravi@129800
                          May 16, 2020
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                          Address: Nausanda kedar nagar tanda ambedkar nagar uttar pardesh 224230

                          Wrong charges
                          +3 photos
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                            A
                            aamir gehloth
                            May 16, 2020
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                            Greeting of the day
                            I would like to tell you that icici bank charged ₹590 twice within a weak from my account. All my emi are up to date till this time and in this crucial time we all are lockdown facing problem in every single penny even government has levied all emi charges still they charged the emi amount and now they my account has debuted ₹590 twice. I request you to kindly refund my charges i am a uber driver it’s very hard to survive in this crisis.

                            Regards
                            Mohd irfan
                            [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
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                              R
                              Rahul Amadavadi
                              May 16, 2020
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                              Resolved

                              I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 16th may, 2020. Could you please assist me regarding this. Please find the attachment regarding the same.
                              +1 photos
                              Aug 10, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 17, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0l251) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Arccc
                                May 15, 2020
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                                Address: Trivandrum

                                I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction details says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I did not even any message for deduction like others transactions. I have checked this when i was going through my account statement, the amount was debited on 14h may, 2020. Could you please assist me regarding this. Please find the attachment regarding the same
                                +1 photos
                                ICICI Bank customer support has been notified about the posted complaint.
                                May 16, 2020
                                Updated by Arccc
                                My complaint was not resolved and yet it shows, mark as resolved
                                Verified Support
                                May 17, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0l27z) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                May 20, 2020
                                Updated by Arccc
                                Please clearily mention the email id
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                                  B
                                  Balu Badshah
                                  May 15, 2020
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                                  My Account got debited with 589.71as ECSRTNCHG.why this is happening????? What is actually ECSRTNCHG ??? Why it deducting from account.Please mail to me on [protected]@gmail.com.
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                                    Anthony Alice
                                    May 15, 2020
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                                    My Icici bank account is debited with An amount of 1899rs was deducted from my account on 14thmay .i have not authorized the transaction anyway. Please resolve the issue and get me my money back as soon as possible
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                                      P
                                      prashanth.KJ
                                      from Chennai, Tamil Nadu
                                      May 15, 2020
                                      Resolved
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                                      Resolved

                                      Address: Bangalore

                                      I have enough balance in my credit even though transactions getting decline and receiving messages as transactions withheld due to security reason i don't know what the hell security they are providing in emergency if could not able to make use of creditcard what is the use of holding credit card atleast they should respond to our call they don't even do that i have been keep on trying to contact customer care nobody is ready to answer the call please look into this and solve the issue.
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      May 15, 2020
                                      Updated by prashanth.KJ
                                      Contact me at [protected]
                                      Verified Support
                                      May 17, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0l244) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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