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ICICI Bank Complaints & Reviews

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Updated: Jun 13, 2026
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ICICI Bank reviews & complaints page 370

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M
mou-dad
May 25, 2020
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Address: HRBC HSG Estate ,Howrah -711104

Icici bank cheat my 23000 by statement nfs/cash wdl. No clear statement or information in my bank details or no sms
ICICI Bank customer support has been notified about the posted complaint.
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    Shailesh Ilamkar
    May 25, 2020
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    Address: MIG 255, MIG colony

    I received messages from my bank that some "vin/google" had debited rs.3064 from my bank account icici bank four times. This is outrageous. We need our money back - 32144 results
    ICICI Bank customer support has been notified about the posted complaint.
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      Debasis_38
      May 25, 2020
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      Address: 158/2 N C GHOSH SARANI SARBAMONGALA PALLY SHEORAPHULI HOOGHLY

      Balance deducted from my icici bank account but mobile has not been recharged
      ICICI Bank customer support has been notified about the posted complaint.
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        Sanjukta_Dey
        May 24, 2020
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        Hello,
        There has been a fraud transaction made for vsi/amznprime d today 24/05/2020.
        I just received a message that 5988.88 has been debited. When i went to netbanking, i am seeing same transaction debit but with transaction date as 25/05/2020. This is a total fraud. Please look into this matter urgently.
        ICICI Bank customer support has been notified about the posted complaint.
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          B
          Brin Dhavanan
          May 24, 2020
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          I'm doing a online transactions with my credit card but it gets repeatedly declined due to the transaction withheld error

          [protected]
          ICICI Bank customer support has been notified about the posted complaint.
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            H
            harshpatil
            May 23, 2020
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            I have tax saving bond 022000 tsb one
            Issued in 24.03.2000 and redemption date was 24.0.2003
            We found that bond now and we want to redeem it
            I would like to know how do i redeem it now

            Please help

            Email: [[protected]@gmail.com]
            ICICI Bank customer support has been notified about the posted complaint.
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              K
              Krs001
              May 23, 2020
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              I am not able to make any online transaction since last three or four month, even i am not able to use my debit card. I also visited the branch, but the problem still persist. I really got frustrated by this behavior of the bank authority, they don't seem interested in resolving my problem.
              ICICI Bank customer support has been notified about the posted complaint.
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                P
                Punit Bajaj
                May 23, 2020
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                I am punit bajaj. 826. Rupees has been deducted from my account as[protected] dp chgs till feb 20) dp charges on

                30/03/2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My account number is[protected].
                ICICI Bank customer support has been notified about the posted complaint.
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                  D
                  Dmsruthi
                  May 23, 2020
                  Resolved
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                  Resolved

                  Transaction declined due to security reasons

                  I have tried to shop online and had been not successfully after entering otp, i have tried it many times, it says transaction is declined by the bank, now i tried to recharge my mobile for just 18/- and it says the transaction has been declined for security reasons even after having enough money in the card, tried calling customer support due to covid 19 no one has responded, please help....
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                  A
                  Alakshendra Mishra
                  from Delhi, Delhi
                  May 23, 2020
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                  The fraud bank has deducted more than 6000 in an year from from my account as ecsrtncharges and they are not telling me why they have deducted that money. Kindly help.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    M
                    Mahenth Iyyappan
                    May 23, 2020
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                    Nothing happened, nobody contact me or reply and nothing done by ur side... Always u people like send this reply as possible... And closed the complaint.. What's this sir?? I have seen many complaints like this ecs charge without confirmation... And ur bank reply that we will touch with you and then u people closed the complaint... Its too bad.. Please give me a better solution and then i want my deducted money reversal that's it. And i don't want reply u like this.. I want clear solution sir
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 23, 2020
                    ICICI Bank Customer Care's response
                    Dear Mahenth Iyyappan,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      V Balajayan
                      May 23, 2020
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                      On 22nd jan, 2020 a transaction was done in flipkart for an amount of rs.27, 077/- which failed, but got deducted in my account and emi is also scheduled now. Checked with flipkart customer care, as per them need to approach bank for cancellation. Can you please do the needful. Actually have done the transaction again, which was successful and paying my emi. Thank you.
                      ICICI Bank customer support has been notified about the posted complaint.
                      May 23, 2020
                      Updated by V Balajayan
                      No option to raise via Internet banking, Phone banking, Mobile banking. It is extremely frustrating having no option to raise the concern in any of the provided facility. Complaint raised in complaints page of ICICI bank does not provide any service request number, hence not able to escalate. Please let me know, how else we can raise the transaction disputes. Thank you.
                      Verified Support
                      May 23, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lw7x) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Oct 25, 2020
                      Updated by V Balajayan
                      1. Amount deducted from credit card on 22th Jan, 2020.
                      2. Received email on the EMI conversion on 24th Feb, 2020. Reflected in March statement.
                      3. Due to Pandemic could not raise the concern.
                      4. On 6th Jul, 2020 could connect to credit card customer care phone banking and raised concern (SR[protected]
                      5.Submitted the documents via email to [protected]@icicibank.com and also submitted physically at the nearby ICICI bank branch.
                      6. On Jul 30, 2020 got information from customer support that new SR[protected] created with the comment that they did not receive documents. Though submitted. False statement.
                      7. Had multiple phone calls to customer care, still no action.
                      8. Got an email from [protected]@icicibank on Aug 7, 2020 about a new service request raised ( SR[protected]. Also will revert by Aug 12, 2020.
                      9. Got an email from [protected]@icicibank on Aug 12, 2020 that will revert on or before September 30, 2020.
                      10. Got an email from [protected]@icicibank on September 30, 2020 that will revert on or before October 20, 2020.
                      11. Got an email from [protected]@icicibank on October 20, 2020 that will revert on or before November 2, 2020.
                      1. Amount deducted from credit card on 22th Jan, 2020.
                      2. Received email on the EMI conversion on 24th Feb, 2020. Reflected in March statement.
                      3. Due to Pandemic could not raise the concern.
                      4. On 6th Jul, 2020 could connect to credit card customer care phone banking and raised concern (SR[protected]
                      5.Submitted the documents via email to [protected]@icicibank.com and also submitted physically at the nearby ICICI bank branch.
                      6. On Jul 30, 2020 got information from customer support that new SR[protected] created with the comment that they did not receive documents. Though submitted. False statement.
                      7. Had multiple phone calls to customer care, still no action.
                      8. Got an email from [protected]@icicibank on Aug 7, 2020 about a new service request raised ( SR[protected]. Also will revert by Aug 12, 2020.
                      9. Got an email from [protected]@icicibank on Aug 12, 2020 that will revert on or before September 30, 2020.
                      10. Got an email from [protected]@icicibank on September 30, 2020 that will revert on or before October 20, 2020.
                      11. Got an email from [protected]@icicibank on October 20, 2020 that will revert on or before November 2, 2020.
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                        M
                        Mounika Maradapudi
                        May 23, 2020
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                        Address: 11-138/1, mangalaveedhi,kothavalasa
                        Website: ICICI Bank.com

                        While processing transaction it showing with held to security reasons please assist me
                        ICICI Bank customer support has been notified about the posted complaint.
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                          N
                          Nr.khan114
                          from Gurgaon, Haryana
                          May 23, 2020
                          Resolved
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                          Resolved

                          This is to inform you that i have icici amazon credit card through which i had purchased item from amazon and the same got cancelled because of lockdown, i was waiting for the refund because the total outstanding was equal to the order value, then further amazon initiated the refund after 5 days but the same refund came to my account after you charged interest of ₹200 additionally you further added late payment fee ₹587. Total ₹787

                          I have sent 10 mails regarding these charges but they are forcing me to pay these charges.
                          In each mail they are forcing me to pay charges else saying this will affect my cibil.

                          I want to waiver of aforesaid charges because i have informed icici on 11 april regarding refund delay because merchant (Amazon) had shared the transaction id with same i sent on 11 april in my mail but nobody checked that.

                          Call me to discuss if required.

                          Regards

                          Nisar khan

                          [protected]
                          May 30, 2020
                          Complaint marked as Resolved 
                          They called me up today and gave information about the policies for future and waive off all charges. Thanks 😊
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 23, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            sindhibaldev
                            May 23, 2020
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                            Address: 12, Nilkanth society Behind Canal Ambica char rasta Gotri-Sevasi

                            Copying already raised complain here kindly go through it how it was closed without resolution.
                            Icici bank — amount deducted from a/c without information and notification

                            2 reviews
                            Vadodara, gotri, india
                            Sindhibaldev on may 4, 2020
                            Mark as resolved
                            Customer id: [protected]

                            Hi dear,

                            My mother a/c in available in icici bank and rs. 1899 deducted from last two years without any notification and information (Iin/i-debit/si one), i came to know this details via passbook entry

                            1) 5-july-2018
                            2) 3-july-2019

                            I want back my deducted amount otherwise i'll escalate this issue to next level.

                            Do the needful as soon as possible.

                            Regards,
                            Baldev


                            Complaint status
                            [may 04, 2020]
                            Icici bank customer support has been notified about the posted complaint.
                            Verified support
                            Icici bank customer care's response, may 04, 2020

                            Dear customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the uid (A0j5kc) in the subject line of your email. Our official will assist you.

                            Regards,
                            Icici bank customer service team
                            Updated by sindhibaldev, may 10, 2020

                            Hi dear kindly send me your email i'd, so i can send my details. Or you can contact on below my details
                            [protected]@gmail.com
                            [protected]
                            Updated by sindhibaldev, may 14, 2020

                            Any update on my request?
                            Updated by sindhibaldev, may 23, 2020

                            Any update on below complain?
                            Updated by sindhibaldev, may 23, 2020

                            How it is close without resolution?

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                            Complaint comments 1 comment updated: may 23, 2020
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                            ICICI Bank customer support has been notified about the posted complaint.
                            May 23, 2020
                            Updated by sindhibaldev
                            This site really provide the solutions or just raise complain and close after few day?
                            Verified Support
                            May 23, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            May 26, 2020
                            Updated by sindhibaldev
                            any update on below complain?
                            May 28, 2020
                            Updated by sindhibaldev
                            Hi

                            Today I have received call from icici customer care they have asked atm and otp details to reverse the deducted amounted but instead of reverse they deducted amount 2 times 3798. From account while visiting bank they told me that was fraud call.

                            I have registeared the complain in bank and cyber crime via online.

                            Kindly do the needful and reverse all deducted amount.

                            Regards
                            Baldev
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                              suren297
                              from Delhi, Delhi
                              May 22, 2020
                              Resolved
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                              Resolved

                              We have a icici bajaj scooter bond which is maturing on 29.06.2023.
                              I need to change my communication address. I understand that company's old office located at maratha mandir annex, mumbai central, mumbai has been moved now. Please share email id/contact details/ address of new office. Thanks.

                              Name - surendra kumar
                              Email id - surendra. [protected]@gmail.com
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear surendra kumar,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lv4l) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Krishna tej
                                from Hyderabad, Telangana
                                May 22, 2020
                                Resolved
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                                Resolved

                                I am adigoppula krishna tej and my icici ac-no[protected]. Amount of 812.00 rupees have been debited from account saying that dp charges till mar-30.
                                Actually i don't know that i have any demat account in icici, but amount has been debited.
                                I tried to contact customer care but i didn't get any response from bank side.
                                I need my amount back and cancel my demat account immediately.
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                May 22, 2020
                                Updated by Krishna tej
                                My transaction id- IN[protected] DP- CHARGES TILL MAR-20

                                Verified Support
                                May 23, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Thandu pramod speedy
                                  from Nattam, Tamil Nadu
                                  May 22, 2020
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                                  In my april month bill date is 28.4.2020, but not consider the credit effected on 25.4.2020 of rs.550 & made statement payable extra money of rs.550, and my payment date is 17.05.2020, i cleared my dues before that except wrongly shown amount, now in may month statement they debited rs.500 for late payment, i want justice for the same
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  May 22, 2020
                                  Updated by Thandu pramod speedy
                                  Even though i was paying my all dues in time without any delay, the bank has made an incorrect statement by adding rs. 550 in my april month cc statement, i didnt paid that false amount in time, because of not paid that false payment they made extra rs.500 for not paid in time in current statement,

                                  Like this they are looting money from middle class persons without any intimation & details, i want correct response from the icici bank team & made the correct statement by adding back wrongly charged rs.500 & not to repeat the same in future
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                                    G
                                    goelanil
                                    May 22, 2020
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                                    Icici-tax saving bond-102003-tsb; bondholder no.:[protected];
                                    Cert. No.: 87210; dist. No.: 419354~9359; dt. Of allotment: 15.12.2003; redemption dt.: 15.12.2006; fv/bond: rs.5000.00;
                                    Names: anil goel / priti goel
                                    Interest / redemption amounts not received. Therefore now i hereby lodge my claims for the payments of interest & maturity amounts (Scan copy of the certificate is attached herewith).

                                    Kindly note the following details / changes:
                                    Correspondence address:
                                    Anil goel, f-106, grand ajnara heritage, noida (Up) – 201301
                                    Contact details:
                                    Email: anilgoel. [protected]@gmail.com
                                    Mob.: [protected] / [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      I have tried 2 time online transaction for paying bill using icici credit card but it fails both time;

                                      Dear customer, transaction of inr xxxx on credit card xxxx is withheld due to security reasons. Pls call our customer care.

                                      Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

                                      Kindly help resolve my issue at the earliest as possible....
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