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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 370

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N
Navya Vishwanath
May 19, 2020
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Address: Icici Bank yelahanka, 3rd B Cross, No 2019 A, B Sector, Yelahanka New Town, Bengaluru, Karnataka 560064

Hi team,

I tried recharging my husband's jio number for rs 199/- through icici app. Amount got deducted but recharge is unsuccessful. I request you to cross check and credit back the debited amount. Since he is doing work from home, we recharged from phone pe which is successful. So kindly revert my money of rs.199/- to my bank account of icici immediately and intimate me in this regard.

Following are the unsuccessful recharging details:

Reference id: [protected]
Phone number: [protected]
Prepaid operator: jio karnataka
Amount: rs 199/-

For further clarifications, please reach me on navya. [protected]@gmail.com

Regards,
Navya v
+1 photos
May 20, 2020
Complaint marked as Resolved 
Hi Team, Recieved mail from icici customer service stating debited amount is credited back. Checked the statement amount is credited. Thank you for the immediate action. Regards, Navya V
ICICI Bank customer support has been notified about the posted complaint.
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    M
    manishjiya
    May 19, 2020
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    I would like to bring it to your notice that the amount of rs. 999 =/- has been deducted from my icici account with a message alert of vsi/amazon/stan.

    I did not made any transaction & did not get any otp for this transaction.
    I received this message on 18th may late night then i checked my account confirming the deduction of rs. 999/.
    Requesting you to kindly check and assist me regarding this.

    Please find the attachment for the same
    +1 photos
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 20, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lh3s) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      N
      Nehagupta6833
      May 19, 2020
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      Address: Rajwada branch Indore M.P

      I am an ex-employee of ICICI Bank. My employee code was 331509. I resigned and completed my services at ICICI bank on Jan2017. Still, I have not received my experience or relieving letter from ICICI Bank. I couldn't find the way to get this.
      Kindly help me out.
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        G
        Geetika Ratwani
        May 19, 2020
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        Address: 674 civil lines sitapur
        Website: Icici

        My debit card of icing is blocked for only online transactions and i want to unblock it... I am getting no help from icici customer care number. Please try to get a way to help me from getting my card unblocked. I have tried to contact customer care number but they are not able to give any possible solution for my problem and that's why i want you to help me to get my card unblocked.
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 20, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lh3h) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          V
          Vaibhav Belgamwar
          May 19, 2020
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          Address: A-304, Namrata Magic, Near SBI Bank, Govind Yashda Chowk, Pimple Saudagar

          There was fraud transaction against my saving account on 18th may 2020.
          Inr 529 were deducted info - vin*google.

          In received sms message at 7.31 pm and i blocked card in few mins.

          I have not made any transaction still money deducted from my saving account.

          Please resolve this issue and refund the amount

          Please contact on [protected].
          Name: vaibhav belgamwar
          ICICI Bank customer support has been notified about the posted complaint.
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            L
            Lalitha Arun
            May 18, 2020
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            Hello.i had fractured leg and returned from hospitla on 18th at 5pm but was surprised to receive sms from courier saying card delivered to me at 2 25 when i was not around
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              A
              ansubraman
              May 18, 2020
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              My online transactions today[protected] were rejected with the message 'transaction xxxx on credit card xxxx is withheld due to security reasons. Please contact customer care'
              Customer care is impossible to reach - wasted 45 minutes - give all details and wait endlessly. The recording system has an option - choose 2 for the bank to call back in 15 minutes - they never call back.
              Tried to register the complaint through internet banking - again completely useless - as they register service requests under specific categories only and this does not figure in it. Online chat is a joke.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 19, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lb6j) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              May 19, 2020
              Updated by ansubraman
              ICICI service,
              How do you expect me to send a email that is not visible - [protected]@icicibank.com?
              My email id is an.[protected]@yahoo.com.
              It isn't a great advertisement that the only way to contact icici customer service is through consumer complaints.
              Regards
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                R
                Rihan Ashraf
                May 18, 2020
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                They have charged almost RS 15000 from my account for transactions even I don’t know, they say it’s about some auto debit which I was not even aware of
                +1 photos
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                  A
                  Ankit Mori
                  May 18, 2020
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                  Hi i am ankit mori here. 133 + 60 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-20) on 30th apr-2020. I have neither subscribed nor used my demat account till now.

                  Even their member said the money will be not deducted.

                  Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                  Mentioned the transaction id : [protected] dp chgs till mar-20

                  I want my money back i haven’t use icici demat account till date and i didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back
                  ICICI Bank customer support has been notified about the posted complaint.
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                    P
                    PRITESH JAISWAR
                    May 18, 2020
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                    Resolved

                    I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan.
                    Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal.
                    I have checked this when i was going through my account statement, the amount was debited on 18th may, 2020. Could you please assist me regarding this. Please find the attachment regarding the same.
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 19, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lb7o) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      U
                      Udayappan
                      May 18, 2020
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                      Address: ICICI BANK LTD

                      Iam retired from icici bank on 30.04.2020. My ex. Emp. No..107077
                      Still alumni site of icici bank not opened.
                      Iam forget my passwords. But help site in alumni is not properly worked.
                      My otp not properly sent by bank.
                      My mapped assets during in working time. Transferred to other employees. But store help desk of bank not given the clearence to proper settlement authorities in icici bank.
                      My pf / vpf outstanding not credited to my sb a/c
                      Thanks & reards
                      S. Udayappan
                      [protected]
                      [protected]i
                      With thanks.
                      S. Udayappan
                      [protected] /
                      [protected]
                      ICICI Bank customer support has been notified about the posted complaint.
                      I am retired from icici bank on 31.05.2013. My ex. Emp. No..203053. I have tried to open alumni site which was previously opening but not opened now.

                      I forget my passwords. But help site in alumni is not properly worked.

                      Please help to login the site of alumni.

                      Suresh Chand Agarwal
                      [protected]
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                        S
                        Shiron
                        May 18, 2020
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                        My ICICI account was debited Rs. 1899/- on 14th May with transaction remark as IIN/I-Debit/SI. I have not authorized the transaction in any way. Please resolve the issue and get me my money back.As soon as possible.
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                          G
                          Gowrishankar V
                          from Chennai, Tamil Nadu
                          May 18, 2020
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                          Resolved

                          Hi,

                          For credit card there are 3 different amount charged, i have paid it after 2 days for that auto debit and late fee is charged. And some interest also charged for rs.1333, i have paid the total due amount after 2 days why so much fees are charged and late payment fee along with auto debit fee total they have charged for rs.5000.
                          If interest is charged for non payment why are they charging for late payment and auto debit fees..
                          Account no:[protected]
                          +1 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 19, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Y
                            y2jain
                            May 17, 2020
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                            Resolved

                            Address: Ring Road, Plot No.328-329, Part-4, Slice-1, Vaishali Point, Gopur Square, Indore, 452002

                            Hello sir/ mam
                            I am yash jain living in indore,

                            And i have icici savings bank account in vaishali nagar branch in indore. I also opened demat account with this bank.

                            But i am not doing any trading in this demat account. But they are continuously deducting daily 300 rs from my savings bank account in the name of trading.

                            But how they can deduct daily 300 rs from my bank account, if i am not doing any trading, not invested, nor buy any shares.

                            They also deducted 8000 rs as a initial trading amount from my savings bank account. When i opened demat account, they told there will be no hidden deduction, but now they are making a huge fraud by doing this daily deduction of rs 300.

                            Even i have my salary less than 250 per day. Someday, they also deducted more than 500 rs from my account.

                            Now i am frustrated with this. I do not have any source of income. I am not able to pay rent, not able to buy any food.

                            They deducted around 37000 from my account without any deduction message. Please try to resolve this fraud in the name of trading & also deduction of 300 rs per day is a huge amount, if we dont do any trading.

                            When i realized they have deducted such a huge amount, i was going for suicude.

                            This bank is now doing fraud. This bank must be closed totally, otherwise lots of youngsters will be doing suicide daily

                            Please resolve this issue.

                            Regards
                            Yash jain
                            Jun 10, 2020
                            Complaint marked as Resolved 
                            This bank solved the problem, by replying on mail, [email protected] and refunded the money to savings account again
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 18, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0l6pq) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              K
                              KIRAN X_X
                              May 17, 2020
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                              Address: Mumbai

                              I was recently changed 590rs ecsrtnchg that to 2 times ... this is not done .there is no customer care support for this issue. I have to leave all my work and brake my head on this now.i dint agree for any of this charges .
                              +1 photos
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                                S
                                Samaritan Mohite
                                May 17, 2020
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                                Credit Card Transaction Withheld for Security Reasons

                                Not able to swipe card, getting the below msg

                                Dear Customer, transaction of INR XXXXX on Credit Card XX000 is withheld due to security reasons.pls call our Customer care...
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                                pallavibommireddy
                                May 17, 2020
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                                Hi Sir/mam,

                                Total amount of 1200 got deducted from my ICICI account tagging ECSRTNCHG on 17th May. Can you pls stop this.

                                Thanks
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                                  N
                                  Nitesh A Chaubey
                                  May 16, 2020
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                                  Resolved

                                  Have tried 3 time online transaction for paying bill using icici credit card but it fails both time;

                                  Dear customer, transaction of inr xxxx on credit card xxxx is withheld due to security reasons. Pls call our customer care.

                                  Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

                                  Kindly help resolve my issue at the earliest as possible.
                                  +1 photos
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 17, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0l243) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Ravi@129800
                                    May 16, 2020
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                                    Address: Nausanda kedar nagar tanda ambedkar nagar uttar pardesh 224230

                                    Wrong charges
                                    +3 photos
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                                      A
                                      aamir gehloth
                                      May 16, 2020
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                                      Greeting of the day
                                      I would like to tell you that icici bank charged ₹590 twice within a weak from my account. All my emi are up to date till this time and in this crucial time we all are lockdown facing problem in every single penny even government has levied all emi charges still they charged the emi amount and now they my account has debuted ₹590 twice. I request you to kindly refund my charges i am a uber driver it’s very hard to survive in this crisis.

                                      Regards
                                      Mohd irfan
                                      [protected]
                                      ICICI Bank customer support has been notified about the posted complaint.
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