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3.3
Updated: Jun 13, 2026
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ICICI Bank reviews & complaints page 371

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S
Shaji Varghese Thiruvalla
May 22, 2020
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Address: Ramanchira Branch, Thiruvalla, Kerala.

An unauthorised debit transaction from my savings bank account is noticed as follows:-

30April 2020
RwdFee/2728315/250320+GST- Rs.117.81Dr.

What is this RwdFee? I couldn’t see any such type of fee in their Rates and Fee section.
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    G
    g.raja
    from Kurinjippadi, Tamil Nadu
    May 21, 2020
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    Address: G. Raja..148. Big devanger street. Bhuvanagiri-608601.8608567407

    Amount 2404.00 hold at my account wrongly.. Not able to use that amount. I have made request to revert to my account through branch but there is no response
    Icici bank bhuvanagiri branch
    Icic0006052
    G. Raja
    [protected]
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      A
      Akagra
      May 22, 2020
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      I have trying to buy a laptop from flipkart but whenever i try to pay via icici credit card i am getting a sms ‘transaction of inr xxx on credit card is withheld due to security reasons. Pls call customer care.’ this is the first time i have received this type of error.

      I have been trying to call to customer care but no luck and even there is no help related to this in internet banking and imobile.

      I need to buy that laptop. Atleast provide an emergency option to contact customer care around these issues.
      ICICI Bank customer support has been notified about the posted complaint.
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        K
        kuldeepbisht
        May 21, 2020
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        Dear icici bank,
        Me and my have account in your bank. 2 year ago a credit card ([protected]) issued on my father account. Customer executive says its free of cost but it was come with one assist plan without our permission. We tried many times by your bank reuse and says that's our fault. We lost minimum 4-5 thousand rupees due to auto debit. After many tries i block the card by phone banking and receive complaint no. "sr59356021". And the card was blocked.
        After the card blocked we reached to bank and enqiure about the card. Customer executive says your card was blocked. Now you can not use credit card and auto pay off. After long time we get again msgs of surcharges. I can't understand if the card was blocked and not used from last 1.5 years why we getting the msg of due credit card bill.
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 22, 2020
        ICICI Bank Customer Care's response         Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Jul 06, 2020
        Updated by kuldeepbisht         Dear ICICI Bank,

        i am ashemd i am a customer of icici bank, because there cce called us begger. I want to cloose my account from icici bank. Please provide details for close my account.
        View replies
        Dear ICICI bank,

        If your apology gave our money back which was deduct by auto pay mode. I can't understand if the card was blocked then why are you charging for the card. I think meaning of block "all services are closed", then why the hell i am getting msgs off charges. If i get these msgs again i will look to close my both (me and my father's) accounts. Because 1 year ago a credit card delivered to me which was not apply by me and bank issued by himself. You are not the owner of our accounts, you are just service providers. HDFC is better then you once i blocked my credit card i never get msg again credit card payments. Be update, No one customer care person touch with us. Whenever they call, just ask for money. Teach them if the card was block there was no sense of applying charges on the card.
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          S
          sandhuss
          from New Delhi, Delhi
          May 20, 2020
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          Resolved

          Hi. Last week i lost rupees 1899 from my icici savings account without my knowledge and permission. I got a message that my account is debited rs.1899 for oneast payment. This deduction of money is done without my concern and knowledge. So i think this is fraudulent from the bank. I tried to contact bank customer care but i didn’t get any responses. I want my money back or else i will go for further complaint procedures also eill close my account soon.

          My icici savings account number is:[protected]
          Name: sandhu s s
          Aug 14, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 21, 2020
          ICICI Bank Customer Care's response           Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            C
            chemisol
            May 20, 2020
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            Icici premier unit certificate

            Address: 5 2nd Cross Road, R A PURAM MADRAS 560028

            I have 100 units of icici premier unit certificate.

            Reg. Folio no. Pg20020390

            certificate no. 00129861

            name of holder : b r prasad

            distinctive nos.[protected]...
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            S
            Sanatandas
            May 20, 2020
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            Address: Kamina chak, purba medinipur, west bengal

            An amount of 2199/ been deducted from my ICICI account without any consent of mine. The transaction shown as IIN*I-Debit*S. I just cant understand the reason. In last couple of months the same thing happened with some other amount. It's very troublesome as Im not able to find any reason.
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              J
              JawlekarS
              May 20, 2020
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              My account debited with 999/- today 20/05/2020 iin/i-debit/si cppast
              What is this for and why debited without consent.
              Why this was debited to my account. please provide details before debiting any amount and credit it back


              I want my money back urgently,
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                N
                Navya Vishwanath
                May 19, 2020
                Resolved
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                Address: Icici Bank yelahanka, 3rd B Cross, No 2019 A, B Sector, Yelahanka New Town, Bengaluru, Karnataka 560064

                Hi team,

                I tried recharging my husband's jio number for rs 199/- through icici app. Amount got deducted but recharge is unsuccessful. I request you to cross check and credit back the debited amount. Since he is doing work from home, we recharged from phone pe which is successful. So kindly revert my money of rs.199/- to my bank account of icici immediately and intimate me in this regard.

                Following are the unsuccessful recharging details:

                Reference id: [protected]
                Phone number: [protected]
                Prepaid operator: jio karnataka
                Amount: rs 199/-

                For further clarifications, please reach me on navya. [protected]@gmail.com

                Regards,
                Navya v
                May 20, 2020
                Complaint marked as Resolved 
                Hi Team, Recieved mail from icici customer service stating debited amount is credited back. Checked the statement amount is credited. Thank you for the immediate action. Regards, Navya V
                ICICI Bank customer support has been notified about the posted complaint.
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                  M
                  manishjiya
                  May 19, 2020
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                  Resolved

                  I would like to bring it to your notice that the amount of rs. 999 =/- has been deducted from my icici account with a message alert of vsi/amazon/stan.

                  I did not made any transaction & did not get any otp for this transaction.
                  I received this message on 18th may late night then i checked my account confirming the deduction of rs. 999/.
                  Requesting you to kindly check and assist me regarding this.

                  Please find the attachment for the same
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 20, 2020
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lh3s) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    Nehagupta6833
                    May 19, 2020
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                    Address: Rajwada branch Indore M.P

                    I am an ex-employee of ICICI Bank. My employee code was 331509. I resigned and completed my services at ICICI bank on Jan2017. Still, I have not received my experience or relieving letter from ICICI Bank. I couldn't find the way to get this.
                    Kindly help me out.
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                      G
                      Geetika Ratwani
                      May 19, 2020
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                      Resolved

                      Address: 674 civil lines sitapur
                      Website: Icici

                      My debit card of icing is blocked for only online transactions and i want to unblock it... I am getting no help from icici customer care number. Please try to get a way to help me from getting my card unblocked. I have tried to contact customer care number but they are not able to give any possible solution for my problem and that's why i want you to help me to get my card unblocked.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 20, 2020
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lh3h) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        Vaibhav Belgamwar
                        May 19, 2020
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                        Address: A-304, Namrata Magic, Near SBI Bank, Govind Yashda Chowk, Pimple Saudagar

                        There was fraud transaction against my saving account on 18th may 2020.
                        Inr 529 were deducted info - vin*google.

                        In received sms message at 7.31 pm and i blocked card in few mins.

                        I have not made any transaction still money deducted from my saving account.

                        Please resolve this issue and refund the amount

                        Please contact on [protected].
                        Name: vaibhav belgamwar
                        ICICI Bank customer support has been notified about the posted complaint.
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                          L
                          Lalitha Arun
                          May 18, 2020
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                          Hello.i had fractured leg and returned from hospitla on 18th at 5pm but was surprised to receive sms from courier saying card delivered to me at 2 25 when i was not around
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                            A
                            ansubraman
                            May 18, 2020
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                            My online transactions today[protected] were rejected with the message 'transaction xxxx on credit card xxxx is withheld due to security reasons. Please contact customer care'
                            Customer care is impossible to reach - wasted 45 minutes - give all details and wait endlessly. The recording system has an option - choose 2 for the bank to call back in 15 minutes - they never call back.
                            Tried to register the complaint through internet banking - again completely useless - as they register service requests under specific categories only and this does not figure in it. Online chat is a joke.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 19, 2020
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lb6j) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            May 19, 2020
                            Updated by ansubraman                             ICICI service,
                            How do you expect me to send a email that is not visible - [protected]@icicibank.com?
                            My email id is an.[protected]@yahoo.com.
                            It isn't a great advertisement that the only way to contact icici customer service is through consumer complaints.
                            Regards
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                              R
                              Rihan Ashraf
                              May 18, 2020
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                              They have charged almost RS 15000 from my account for transactions even I don’t know, they say it’s about some auto debit which I was not even aware of
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                                A
                                Ankit Mori
                                May 18, 2020
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                                Hi i am ankit mori here. 133 + 60 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-20) on 30th apr-2020. I have neither subscribed nor used my demat account till now.

                                Even their member said the money will be not deducted.

                                Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                Mentioned the transaction id : [protected] dp chgs till mar-20

                                I want my money back i haven’t use icici demat account till date and i didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  P
                                  PRITESH JAISWAR
                                  May 18, 2020
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                                  Resolved

                                  I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan.
                                  Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal.
                                  I have checked this when i was going through my account statement, the amount was debited on 18th may, 2020. Could you please assist me regarding this. Please find the attachment regarding the same.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 19, 2020
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0lb7o) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    U
                                    Udayappan
                                    May 18, 2020
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                                    Address: ICICI BANK LTD

                                    Iam retired from icici bank on 30.04.2020. My ex. Emp. No..107077
                                    Still alumni site of icici bank not opened.
                                    Iam forget my passwords. But help site in alumni is not properly worked.
                                    My otp not properly sent by bank.
                                    My mapped assets during in working time. Transferred to other employees. But store help desk of bank not given the clearence to proper settlement authorities in icici bank.
                                    My pf / vpf outstanding not credited to my sb a/c
                                    Thanks & reards
                                    S. Udayappan
                                    [protected]
                                    [protected]i
                                    With thanks.
                                    S. Udayappan
                                    [protected] /
                                    [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    I am retired from icici bank on 31.05.2013. My ex. Emp. No..203053. I have tried to open alumni site which was previously opening but not opened now.

                                    I forget my passwords. But help site in alumni is not properly worked.

                                    Please help to login the site of alumni.

                                    Suresh Chand Agarwal
                                    [protected]
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                                      S
                                      Shiron
                                      May 18, 2020
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                                      My ICICI account was debited Rs. 1899/- on 14th May with transaction remark as IIN/I-Debit/SI. I have not authorized the transaction in any way. Please resolve the issue and get me my money back.As soon as possible.
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