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3.3
Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 374

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G
Ganeshan Palanichamy
May 12, 2020
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Address: ICICI Bank

I have tried to purchase a laptop from lenovo website and even microsoft one drive account but both transactions failed with the same reason as below;

Dear customer, transaction of inr 89, 539.41 on credit card xxxx is withheld due to security reasons. Pls call our customer care.

Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

Kindly help resolve my issue at the earliest as i am unable to make the purchases which are my absolute essentials now.
ICICI Bank customer support has been notified about the posted complaint.
May 13, 2020
Updated by Ganeshan Palanichamy ICICI Team,

Kindly act on the same and provide an update please. It would be nice if a customer care executive can reach out to me such that it will help me resolve the issue at the earliest.

Regards,
Ganeshan Palanichamy
Verified Support
May 13, 2020
ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0kiws) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
May 13, 2020
Updated by Ganeshan Palanichamy Hi ICICI team,

Kindly provide me with email id which is visible. Currently it's displayed as [protected]@icicibank.com.

Kindly note that I have already sent an email to customer.[protected]@icicibank.com which again is of no service.

Regards,
Ganeshan Palanichamy
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    K
    Kavana N
    May 12, 2020
    Resolved
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    Resolved

    Hi,
    I have a saving account in ICICI bank and had taken business loan.
    I have opted for Moratorium in spite of which the EMI amount has been taken to lien from my personal account.
    I have been trying to reach customer care. even visited the branch but not getting any kind of response or been able to connect to the concerned person. It is an emergency and request the authority to look into this concern and resolve the issue on priority.

    Regards,
    N Kavana
    Email: [protected]@gmail.com
    Aug 14, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 13, 2020
    ICICI Bank Customer Care's response     Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Aniket1281
      May 12, 2020
      Resolved
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      Resolved

      bill payment done twice

      On 11th may, 2020 my credit card bill didnt get auto debited. I called the customer service they said pay bill online as its some problem on their end. I did the payment online. Later evening same day amount got auto debited too. So i paid bill twice. Then i tried calling their customer service, call got dropped several times. I have all recorded calls. Then i tried to contact through email on website and app. But no help. Totally irritated,...
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      Neelam khatri1407
      May 12, 2020
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      Address: Bahadurgarh haryana 124507

      Hello Sir/Madam

      I am writing to know about the unknown deduction of amount 1427.81 Rs from my account[protected] on 5TH MAY 2020 on the name of VSI*AMAZON ST.
      I have made a query with Amazon also but they did not find any transaction of this amount.
      Kindly do the needful.Waiting for your reply.
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        M
        Moizkhan Khan
        May 12, 2020
        Resolved
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        Resolved

        Hi moizkhan khan here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-20) on 28-apr-2020. I have neither subscribed nor used my demat account till now.

        Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

        Mentioned the transaction remark - dmc/[protected] dp chgs till mar-20

        We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

        Kindly refund my money at earliest.
        Aug 14, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 12, 2020
        ICICI Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0kdfg) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Aravind Seenivasan
          May 12, 2020
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          Resolved

          Address: Madurai

          I worked in icici bank, avinipatti branch. I relieved on decemeber 2019. I sent pf withdrawal through courier on jan 2020. I also raise sr about the pf money. But i didn't get any response from payroll department. But it's been 5months. Still, they didn't give response from it. Please kindly transfer my money to my account. A/c no:[protected]
          Name: aravind seenivasan
          Emp i'd: 413202
          Please solve my issue.
          Sep 3, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 12, 2020
          ICICI Bank Customer Care's response           Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Sudhakar Nbl
            from Chennai, Tamil Nadu
            May 11, 2020
            Resolved
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            Resolved

            icici bank dp charges fraud - icici 688.33 deducted

            I have a demat account in icici bank. When i checked my bank transactions and i found that there is one debit transaction "dp chgs till m
            Ar-20 688.33". I was told that this account is free of charge for lifetime. But suddenly i can see charges are levied. This is a very bad way of luring customers by stating their products are free and charging them later. Kindly refund my money in to my account. I have already raised 2 complaints...
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            A
            Amit Saha
            from Mumbai, Maharashtra
            May 11, 2020
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            Address: Surat

            For last 2 months there is an auto dabet from my ICICI savings account by amazon in the name of some VSI/ Amazon STAN.
            I did not give any instruction to ICICI for this kind of deduction.
            Please check.
            Plz contact me amit.[protected]@gmail.com/ [protected]
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              G
              Gordn Lal Chohadiya
              May 11, 2020
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              Address: Jai Rani mission hospital ke pas ghonsla
              Website: Indiaideas@icici

              I have done a upi payment through my bank for the paynearby I'd the money is deducted from my account and the I'd is no activated so I need my money back in my account for this I am so much disappointed
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                K
                kkim khanna
                from Bengaluru, Karnataka
                May 11, 2020
                Resolved
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                Resolved

                I have been charged the emi of debut card loan for 3 months for the loan i have never taken. I will go legal against the bank. This pandemic situation instead of helping your bank is trying to extract money for no reason. I have already spoken to multiple people in icici bank in feb, march but no resolution yet.

                Kkim khanna
                [protected]
                Icici account number :[protected]
                Aug 5, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 11, 2020
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  Y
                  Yavanthi Shivakumar
                  May 10, 2020
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                  Resolved

                  Sir,

                  Please help me understand the charges on blocked card. Last time, without my concert first time the amount was deducted from my sb account. It was not right and we blocked the card. I had bad financial period during which it was just deducted and even escalations were not heard.

                  But, i see there are charges happening on the blocked card.

                  [protected]

                  Please revert the same charges or explain me the reason for charges. I have sb account from last 11 years. I would like to have fair deal and move further on my sb account.

                  Looking forward for your support to resolve the issue and help me next steps.

                  Best regards,
                  Yavanthi shivakumar
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 11, 2020
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    ankur kundlia
                    May 10, 2020
                    Resolved
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                    Resolved

                    account is debit freeze

                    Address: Sector 21 C faridabad

                    Hello sir,

                    I recently opened insta saving account with icici bank during lockdown. My salary is been credited to the same account in april month. But i can't withdraw any money from such account, due to debit freeze status. I visited sector 21 c faridabad branch. But didn't get any positive response. I want to highlight the same to your knowledge. Please resolve this immediately....
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                    M
                    Mahenth Iyyappan
                    May 9, 2020
                    Resolved
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                    Resolved

                    Iam one of the customer of icici bank and now i fully scared on this bank for whether they debit my account balance or not. Because they unwantedly charged my account balance without my knowledge or permission through sms, mails and phone calls. I don't know why they charged using the way of ecsrtnchg and what is this?
                    I already posted the same complaints on hdfc bank loan account for asking why ecs charges made and they replied me that the hdfc bank doesn't charged for emi ecs bounce charges.
                    Respected sir i want to know why the icici bank charged my account.in this covid-19 pandemic days so many people are very disturbed for this type of charges. Atleast they have maintained some s complaint. Kindly i need my amount reversal for my icici account. Its amount near by inr 590. And i must have to know why the icici bank charged this amount. Please do some needfull.
                    May 9, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    May 09, 2020
                    Updated by Mahenth Iyyappan                     Icici bank account number is[protected] and phone number is [protected]
                    Verified Support
                    May 10, 2020
                    ICICI Bank Customer Care's response                     Dear Mahenth Iyyappan,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    May 12, 2020
                    Updated by Mahenth Iyyappan                     Nothing happened, nobody contact me or reply and nothing done by ur side... always u people like send this reply as possible...and closed the complaint.. what's this sir?? i have seen many complaints like this ecs charge without confirmation...and ur bank reply that we will touch with you and then u people closed the complaint...its too bad..Please give me a better solution and then i want my deducted money reversal that's it. And I don't want reply u like this..i want clear solution sir
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                      N
                      nayeem7822
                      from Ahmedabad, Gujarat
                      May 9, 2020
                      Resolved
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                      Resolved

                      I wanted purchase some service from icici i bank credit where i unable to pay and i'm getting reasons like this exp:dear customer, transaction of inr 45, 450.00 on icici bank credit card xx9013 is withheld due to security reasons. To complete your trxn, pls call customer care. I have rs. 88000/- limited in the card but many time called customer care helpline but there telling me to try after 24 hour and i try after that the same above error message i am getting when we are making on time payment them
                      Bank not giving to make payment

                      Regards
                      Syed dadepeer hussaini
                      [protected]
                      A/c no:[protected]
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 10, 2020
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        J
                        Jackson Mathews
                        May 9, 2020
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                        Resolved

                        Icici bank is charging me pos dec charges of rs.29.5 over 40 times between 29th apr - 1st may, they've done this earlier too but this time they just went overboard with this nuisance. As it is a lockdown, i've not used my card at any pos so it is impossible that i am charged and that too 40 times, this is completely absurd!
                        I've seen many people raise this complaint, please do something about it. I bet the bank has earned crores, if not hundred crores of rupees just by unfairly charging thousands of customers this amount.
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 10, 2020
                        ICICI Bank Customer Care's response                         Dear Jackson Mathews,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0k1tv) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Ajay Kumar Dhfm
                          May 8, 2020
                          Resolved
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                          Resolved

                          Address: All over india

                          Am an icici bank customer. Today[protected] ecsrtnchg charged 414.60 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 10, 2020
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            J
                            Janak kumar jena
                            May 8, 2020
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                            Address: Paradip, odisha

                            Dear sir, i recharge fastag id no[protected] Rs.2500/- on dtd. 07.05.2020 deducted sbi netbanking, but not credited on fastag account.
                            May 08, 2020
                            Updated by Janak kumar jena                             Kindly necessary action
                            May 09, 2020
                            Updated by Janak kumar jena                             Kindly credited fastag account
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                              S
                              Samsyn
                              May 8, 2020
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                              Resolved

                              Am an icici bank customer. Today 13-02-18 ecsrtnchg charged 413, etc total my salary 8000rupees has been deduction within 5 min. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

                              Thanks & regards,
                              Samuel.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              May 08, 2020
                              Updated by Samsyn                               Am an icici bank customer. Today[protected] ecsrtnchg charged 413, etc total my salary 8000rupees has been deduction within 5 min.I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

                              Thanks & regards,
                              Samuel.

                              Verified Support
                              May 09, 2020
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Aakash leo
                                May 8, 2020
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                                I have been an old customer with icici, however im not satisfied with the services they are giving in the name of posdec charges. Everyone knows its not a good time for everyone but still they want to deduct posdec charges that too not once but multiple times. I want the refund of my all posdec charges which is been charges recently asap or i have to try other ways to take my hard earned money back.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 09, 2020
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Jul 21, 2021
                                Updated by Aakash leo                                 Havent got any reply from the bank yet.
                                Jul 21, 2021
                                Updated by Aakash leo                                 Its better to provide the refund now.
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                                  R
                                  Rinto aj
                                  May 7, 2020
                                  Resolved
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                                  Resolved

                                  Iam rinto aj, an mount of 291.61 rupees has been deducted from my account in the name of dp chgs till 20 on 6th may 2020

                                  I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

                                  I need my money back and am ready to comlain anywhere else if needed

                                  Regards,
                                  Rinto
                                  Aug 14, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 08, 2020
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0jqm3) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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