This is in regard with applying for loan balance transfer from icici.
Currently we hold a home loan account with lic hfl. Last month we got a call from one of your sales representatives asking if we could go for loan transfer with the mentioned interest amount. They were after us to generate a sanction letter and they misguided us. It was mentioned that the process would be completed in a week! It's been a month already and nobody is turning up. There is no proper response from any of the people with whom we came in contact. Whatever charges and documents mentioned before generating a sanction letter is not matching with what they are asking now. I am really unhappy, i have been holding my salary account since 10+ yrs, my husband has a savings bank account, demat account with icici, but we lost all our trust with this behaviour. We are seriously thinking of moving to some other banks. There is no proper communication from your side. Before generating the sanction letter we got the call at least 5 times in a day! And post generation nobody is bothered. Who will refund our 6000rs amount? If not who will process the next steps? Who will guide us further? What are the next steps? Who is responsible? Pathetic service! Please do not play with our hard earned money.
Aug 14, 2021
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 15, 2020
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0t9dt) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0t68q) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team