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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 374

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S
shivam3012
May 7, 2020
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Hi, shivam here,

I have a complaint regarding dp charges, there has been amount deducted twice from my account on the name of dp chgs till march 20 on 30-apr-2020. Amount values are 812.17 rupees and 13.83 rupees. What is it?? Why it has been deducted?? Please refund my money. Don't loot money of people.

This is totally unacceptable behaviour that too in this situation. Please refund my money.
Aug 11, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 07, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0jjyr) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    M
    mani sankar Dasgupta
    May 7, 2020
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    Address: BITS Pilani, Rajasthan, India

    I made an online payment of rs 3950/- today 07 may 2020 at 10:10:35. To t. I. M. E. (Or triamphant institute of management education) from their site uning eazypay through credit card to their icici account. T. I. M. E.in your cliant.
    The payment is not acknowledge by eazy pay, neither acknowledge mail received.
    The amount is debited to my credit card. Please urgently look into this.
    I can be contacted at [protected]@gmail.com
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 07, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0jjzb) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      V
      velushans
      May 7, 2020
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      In this week 4 times this posdec has been debited in my SB Acc.
      +1 photos
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        S
        sachinbhardwaj08
        May 6, 2020
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        posdec chg multiple times

        Address: Shimla, Himachal Pradesh

        My icici saving account was debited of posdec chg 29.50 (Including gst) more than 24 times total amount 708/- within a last 3-5 days. I tried calling customer care many times but it was of no use. As it is a paid call i ended up spending more than 50 rs. More from my mobile balance. I was so irritated with them. No one answered the call and it automatically disconnected after 10-15 minutes. I visited the branch but they could not justify...
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        Ashish Kadam 2
        from Chennai, Tamil Nadu
        May 6, 2020
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        This very cheap and unprofessional from the reputed for name sake bank like icici bank.

        In last 6 days the bank has deducted 7 times 29.50rs without any notifications or information, who gave you authority and can you do such cheap business from consumer.

        These charges doesn't make sense nor are valid nor gave prior information, i have accounts in 2 more banks citi bank and kotal they are so professional and downward customer services.

        Im going to close my account from this bank and also close my demat account and other family members account if any single amount is dedicated without proper information and notice.

        i have removed all my balance amount and transferred it to kotak and citi bank
        +3 photos
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 07, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        May 08, 2020
        Updated by Ashish Kadam 2
        The complaint has been not solve they are just faking and giving reason and hiding their cheap business, i have 4 more saving account non of them charges me for decline charges or for low fund, instead they message email and give info on same they never cheat and cut charges on name of POSDEC that wit GST

        here is an example of how kotak bank deal.
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          Ashish 45
          May 6, 2020
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          This very cheap and unprofessional from the reputed for name sake bank like icici bank.

          In last 6 days the bank has deducted 7 times 29.50rs without any notifications or information, who gave you authority and can you do such cheap business from consumer.

          These charges doesn't make sense nor are valid nor gave prior information, i have accounts in 2 more banks citi bank and kotal they are so professional and downward customer services.

          Im going to close my account from this bank and also close my demat account and other family members account if any single amount is dedicated without proper information and notice.

          i have removed all my balance amount and transferred it to kotak and citi bank. unless my amount is not back Creditd ivl not use this account and close it further
          +3 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 07, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            J
            Jagdish prasad verma
            May 6, 2020
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            Arable balance
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              R
              rishi0726
              from Mumbai, Maharashtra
              May 6, 2020
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              There has been a posdec charge deduction from my account of around 176rs
              daily there was a deduction of 29.50rs from my account i was not sent even a single message regarding the deduction they just kept deducting it till my balance went down to 0
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                S
                Sarvjeet Bhola
                May 6, 2020
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                Address: delhi

                Hi, i having icici amazon pay credit card [protected] which is lost in the month of march and i eport to block my card and on that time my outstanding bill is 999rs and i tried whole april month to reaplly my card, but due to corona coustomer service is too slow and unable to tlk wid me. And on 2nd may they give me bill of rs 1561 even i dont have my crredit card and if i blocked my card so how they can take intrest on that and after so many calls if any one pick the call from amazon pay they will directly cut the call without listen the problem and i m just pissed off from that and i paid the whole amount but still i didnt got any confirmation that they recieve my amount or not and from 2 days i m regularly trying to call voustome care they will hold the call for 30-40 min and then cut the call, i just wnat to compaint about this and i want my money back which i paid,
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 06, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  Mano.R
                  from Chennai, Tamil Nadu
                  May 6, 2020
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                  Address: Icici bank
                  Website: [email protected]

                  Dear sir /mam
                  (In moratorium) am skipped my personal loan due amount in april month and also enquiry for moratorium is already registered in bank side. But without my knowledge bank side deducted my money
                  On may 5 - Rs 994
                  May 2 - Rs 59
                  I need my money.
                  Icici bank refund my money...
                  +1 photos
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                    A
                    ashishmehta43
                    May 6, 2020
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                    826.00 rupees has been deducted from my
                    account as (Dmc/in[protected] dp chgs till march 20) on 28-apr-2020. I have
                    neither subscribed nor used my demat account till now.

                    also i did not get any deduction message alert in my mobile which is
                    registered with mobile banking with icici.

                    mentioned the transaction remark - dmc/[protected] dp chgs till mar-20

                    we people are here because of trust towards icici. But this is totally an
                    unacceptable behavior from icici. Don't ever do this without a customer
                    acceptance, otherwise, we can lose the trust.

                    kindly refund my money at earliest.
                    +1 photos
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 06, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0jg8x) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      J
                      Jayaraman G
                      from Mumbai, Maharashtra
                      May 6, 2020
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                      I have not utilised paylater at all, I have received SMS as below 2 days before

                      Apr-20 Bill of Rs 1000.00 on ICICI Bank PayLater A/c XX95 is due on 15-May-20.Auto Debit facility is active on Savings A/c XX760. Pls maintain sufficient funds.

                      My account No[protected].

                      Please check and revery
                      +1 photos
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                        S
                        Syed Touheed
                        May 5, 2020
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                        Address: Yes

                        What is this ? I have been debited for 586 RS ECSRTNCHGS what does it actually mean i have made al ecs payments and maintained sufficient funds on time please check and mail to me [protected]@gmail.com
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                          N
                          nitinne
                          May 5, 2020
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                          Today, 2 times 9815, amount deducted automatically from my ICICI account
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                            A
                            AnjanaP
                            May 5, 2020
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                            Resolved

                            Address: Bangalore

                            Hi anjana here. Again Raising the same complaint . 824.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 28-apr-2019. I have neither subscribed nor used my demat account till now.

                            Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                            Mentioned the transaction remark - dmc/in[protected] dp chgs till mar-20

                            We people are here because of trust towards icici. But this is totally an unacceptable behavior.

                            Please refund my money back.

                            Contact number : [protected]
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 06, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              nikitasomani
                              May 5, 2020
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                              Address: Pune

                              I have interacted with 2 icici customer care representative and they said the transaction happened due to payback points redemption. I checked with payback team and checked my account also but there was no payback redemption but icici debited 167 rs from my account on 30th april 2020.

                              Request you to please justify this transaction.

                              Due to lockdown icici is not taking my complaint also as the team is not available. I dont understand how can such a big bank do such of activity.

                              I am requesting a refund of the amount deducted.
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 05, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0jarj) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                K
                                k2pzeal11
                                May 5, 2020
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                                Hi sir/madam

                                I ordered a phone on amazon on 21-mar-2020 with order id :[protected]. Due to covid-19 pandemic the phone was cancelled and the money was refunded on 02-apr-2020 but it is still not reflecting in my credit card. I tried calling or mailing many times with icici bank but they were not reachable neither they replied on mail. I talked to amazon customer service they told me that they have refunded the money and the money is due with bank end. But today on 05-may-2020 i talked to one of the customer representative of icici bank they told that the money is due with merchant side and i am stuck between both of them. Bank is billing emi as i bought that phone on emi and also they are charging late fine. Amazon service has provided me with a reference number as 195145 of the refunded money. Kindly look into matter and provide me solution.

                                Thank you!
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 05, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0jarb) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  BharathR5
                                  May 5, 2020
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                                  Resolved

                                  My bill payment was due on 28th april and i missed it. I got a message saying that auto-debit failed due to insufficient funds. On checking my internet banking account, i am shocked and surprised to see that i was charged rs. 530/- because of it. (450/- fee and 80/- gst).

                                  First, i have never opted for an auto-debit option and checked once again to confirm if i did. It showed no auto-debit for the credit cards. Second, there was no reminder about the non-availability of funds.in that case, i would have put sufficient funds before the auto-debit would have happened.

                                  Usually, i pay my bill from my mobile app. Since it was not working for a few days, i waited for it to become active. On seeing the message that auto-debit occurred, i opened my internet banking account.

                                  Icici is duping people by levying unnecessary charges.

                                  I tried calling customer care and also my relations manager. Both are not responsive. I have sent a mail too to [protected]@icicibank.com. I got no reply.
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 05, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0jaq1) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    RAMJI PASWAN
                                    May 5, 2020
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                                    Address: VILL-BELSAND, POST-BELSAND, PS-BELSAND WARD NO.09

                                    Maine koi transaction nahi kiya hai amazon se but 2 month se prati month payment deduct ho raha hai pls refund
                                    Txn of INR 1, 313.59 done on Acct XX228 on 05-May-20.Info: VSI*AMAZON ST
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                                      Ramesha Lingappa
                                      May 5, 2020
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                                      Address: Ward no 01, Maruti nagara, Marlanahalli. At post: marlanahalli, Tq: Gangavathi

                                      My account in deducting the amount of 80.66 and 509.33 on the may 9 and may 5, why are deducting my amount
                                      Please provide the details.
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