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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 374

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S
Sunita Magadum
Jul 15, 2020
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This is in regard with applying for loan balance transfer from icici.
Currently we hold a home loan account with lic hfl. Last month we got a call from one of your sales representatives asking if we could go for loan transfer with the mentioned interest amount. They were after us to generate a sanction letter and they misguided us. It was mentioned that the process would be completed in a week! It's been a month already and nobody is turning up. There is no proper response from any of the people with whom we came in contact. Whatever charges and documents mentioned before generating a sanction letter is not matching with what they are asking now. I am really unhappy, i have been holding my salary account since 10+ yrs, my husband has a savings bank account, demat account with icici, but we lost all our trust with this behaviour. We are seriously thinking of moving to some other banks. There is no proper communication from your side. Before generating the sanction letter we got the call at least 5 times in a day! And post generation nobody is bothered. Who will refund our 6000rs amount? If not who will process the next steps? Who will guide us further? What are the next steps? Who is responsible? Pathetic service! Please do not play with our hard earned money.
Aug 14, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 15, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0t9dt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Ravindra Gedam
    Jul 14, 2020
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    Address: Bhilai

    My name is ravindra gedam i have taken loans from icici bank i hvae applied for moratorium still showing overdue and cheque bounced on loan account
    Aug 14, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 15, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0t9e2) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Smita mumbaikar
      Jul 14, 2020
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      A purchase of inr 1, 899.00 has been made using your debit card linked to icici bank account xx415 on 14 july 2020. Info: iin*i-debit*si.
      .. My amount has been deducted fraudulently without my permission. Its a very arrogant and unhealthy behavior.
      I demand refund of tha amount and icici bank to look into the matter and respond back.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0t68q) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        amitudawat
        Jul 14, 2020
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        Address: 471 Goyal Vihar Colony, Khajrana, Indore

        Dear sir

        I have got car loan no 2005 through icici bank indore branch. Completed the car loan for wagonr mp09he5537, after completion of my loan i have received the original rc book from bankers. That time they have told me noc send through by courier but till now i have not receive the noc

        We need the noc

        With regards

        Amit udawat
        [protected]@gmail.com
        Aug 15, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 15, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          adilanis
          Jul 14, 2020
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          Address: Kondhwa, Pune

          My EMI payment got delayed i paid the amount but still the balance is just 110. Customer care are always busy and saying they will clear this lean amount.
          I want this to be cleared .
          Aug 10, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 14, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0t4ut) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Raj Tanawade
            Jul 14, 2020
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            I had complained about a chain of fraudulent transactions that were carried out through my debit card in 2017. I was pursuing an internship along with my college education in 2017 and consulted the bank while this happened. A total of rs. 10, 400 was deducted from my icici account in october and november of 2017.

            I had approached my branch office of icici bank and informed them about these activities on 7 october 2017. They told me to register this on the customer service and blocked my card.

            I registered the complaint and received a mail with sr[protected]. My concern never got resolved and i eventually stopped using the icici account. I received no resolution or customer support after registering the service request. I tried to follow up but the auto-generated voice responded every time for the service request and eventually stopped. I've been waiting for the resolution of this complaint for 2 years now. I've completely lost hopes with the icici customer service.

            I'm attaching the details of transactions and the status mail of service request (I. E. The only mail regarding the sr[protected].
            I recently found out about www.consumercomplaints.in today and hence filing this complaint here.

            Hoping for feedback.

            Thank you
            Aug 8, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 14, 2020
            ICICI Bank Customer Care's response
            Dear Raj Tanawade,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              Prathyusha Chavi
              Jul 14, 2020
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              Resolved

              My user id of the account is disabled and i can't find any customer care number which can resolve this common issue which is absurd. I cannot re issue password because the web site throws java error. Where the hell am i supposed to get the issue resolved.
              Aug 12, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 14, 2020
              ICICI Bank Customer Care's response
              Dear Prathyusha Chavi,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0t4xr) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Even I am facing the same issue, I have already raised complain with ICICI bank but no update. Hence had to raise consumer complain.
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                G
                Girish1992M
                Jul 14, 2020
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                I had transferred rs-1, 00000 (One lakh rupees) through imps on 13th july 2020 from icici a/c to nainital bank a/c.

                The amount did not get credited to the beneficiary account.

                But i got a message that said

                "dear customer, imps txn ref xxx for rs.1, 00000 is timed out at beneficiary bank on -13-july-2020 10:36:39. Txn status will be updated by bene bank in 3 working days."
                It is a huge amount for me and i transferred the amount for medical treatment purpose of my father i request you to help me to get back my money.

                Regards,
                Girish mehra
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 15, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0t678) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  H
                  Honest@999
                  Jul 14, 2020
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                  Hi,

                  I had applied for a credit card. It was not delivered due to covid. It is untraceable. I visited the bank branch and they are not able to trace it.

                  They informed that they will call back.

                  Till date no call back and no trace of the card. The card number is tagged to my account.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0t4xw) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    palua
                    Jul 13, 2020
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                    Address: G-26, Meer Dard Road, New Delhi-110002

                    I want to inform your bank that i have been going through a financial problem for many years.

                    Due to which i was unable to use my credit card for many years.

                    I was not aware that non-use of cards also increases the fees.

                    My credit card number is:[protected].

                    I want doing credit card's settlement in this regard.
                    I want to settle the credit card in this regard. Please help me settle the minimum amount and get relief from this problem and no dues letter provide to me.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0t0yk) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Komal.dk
                      Jul 13, 2020
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                      Address: Ahmedabad, Gujarat

                      With reference the above subject, i want to state that i have entered wrong account number while transferring Rs 10000/- through IMPS and amount get credited to ICICI bank customer, details:- Suresh Raju Jampana Ac:[protected] IFSC code:- ICIC0001369.

                      Details of Debit from account:- Name :- Harsha Dave

                      Account no:- [protected]

                      IFSC Code:- CORP0003488

                      This issue is still pending since October 2019.
                      RRN NO:[protected]
                      COMPLAINT NO:- [protected]
                      Aug 15, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 15, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        atulmishra00007
                        Jul 13, 2020
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                        Resolved

                        Address: Pune

                        I see a transaction through vin/innovative in my icici card which i didnt do.
                        Please look into this asap.

                        Let me know if you need more information on this.
                        Jul 14, 2020
                        Complaint marked as Resolved 
                        It was my mistake
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0syzn) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Akshay Mungrey
                          Jul 13, 2020
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                          My mothers account debited with 2199/- on 09/07/2020iin/i-debit/si cppast /[protected]/019 2, 199.00
                          She is a senior citizen and living off a pension. She wants her money back urgently. This is a transaction without the consent of the account holder,

                          For any details please respond back on my mail id [protected]@gmail.com.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Akshay Mungrey,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0sz0f) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Santoshmaurya009
                            Jul 12, 2020
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                            Hi,

                            Even i had invested in ashirwaad deep discount bond, 1996. Please let me know a way for getting early redemption or getting money from investor education funds
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0sz27) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Pav2
                              Jul 12, 2020
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                              Resolved

                              I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi*amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 13th july, 2020. Could you please assist me regarding this. Please find the attachment regarding the same. My uid is[protected].
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 13, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0sz3d) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                anreddy113
                                Jul 12, 2020
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                                Address: ICICI Madhapur, Hyderabad

                                I am a icici cc holder and opted to auto debit facility so that if i miss paying bill before date it can get cleared on due date. It was all good till last month. This month they tried to debit my account on 10th july instead of 12th july (Actual due date), and they msgd me stating insufficient funds and charges around inr 80 to debit account and inr 440+ gst to credit card. I tried to complain to them but their number is not working as covid msg comes and says no staffing and it disconnected. Email reply also says due to corona we are unable to reply and ask me to visit icici website and mobile app and nothing. Issue is 1- incorrect date debit attempted 2- my account had funds still you have levid me stating insufficient charges. Correct it and refund asap
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0sz3w) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Ravi Roshan Singh
                                  Jul 12, 2020
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                                  Resolved

                                  Address: Hyderabad

                                  There was a fraud transaction for rs.129 on[protected]:44hrs ist.

                                  Greetings from icici bank.

                                  A purchase of inr 129.00 has been made using your debit card linked to icici bank account xx990 on 12-jul-20. Info: vin*google you.

                                  My email id is ravi. [protected]@gmail.com

                                  Please look into this. Thanks.
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 13, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Ravi Roshan Singh,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0sz03) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    V
                                    Vineet Kumar Anand
                                    Jul 12, 2020
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                                    Resolved

                                    While trying fund transfer but error show.
                                    Jul 12, 2020
                                    Complaint marked as Resolved 
                                    Trying again to same so successful fund transfer to my sister account.Thank you
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Vineet Kumar Anand,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0sz0t) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Vineet Kumar Anand
                                      Jul 12, 2020
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                                      Resolved

                                      While trying to fund transfer error should show, kindly resolve.
                                      Jul 12, 2020
                                      Complaint marked as Resolved 
                                      trying again to same so successful fund transfer to my sister account.Thank you
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Shivanshk
                                        Jul 11, 2020
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                                        While trying fund transfer error show. Kindly resolve as soon.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0sz1i) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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