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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 375

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T
Teja 143 k
May 4, 2020
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Address: Vizag

Transaction id ecsrtnchg01_020420_sr676568
670. 590rs
Transaction id ecsrtnchg020420_sr[protected]. 590rs
Total of 1180rs
Name mylapilli divya teja
Amount of 1180 is been debited from my account with out any notice of debiting from my account i will not leave this issue it's not the good thing u had do i need an immediate response and get back my money to my i called ur costumer care so many time i get connected only once but now it's more than u did for me saying again for me debiting my money without my permission and i paid my emis on time saying again it's a something that i didn't paid emi on time i paid all my emi. On time but on april month they didn't debted money after the due date so i paid manually my amount of emi they are say we must debit not u so we charged is this the good reason to say it's ur cause of not cutting emis on time and say it's costumer fault it's disgusting i need my money in my account i kept so many mails so many complaints no reply
+1 photos
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 04, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
May 09, 2020
Updated by Teja 143 k
Not nothing has happened I didn't got any response from the bank I made an phone cal regarding loan emi also they said it's done by some technical issues but no problem in my payment so it's completely default of bank only I need mmy money back I didn't asked for u to give ur bank money I am asking to give my money back
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    P
    priya ingole
    May 4, 2020
    Resolved
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    Resolved

    I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction details says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I did not even any message for deduction like others transactions. I have checked this when i was going through my account statement, the amount was debited on 04th april, 2020 and same amount is deducted again on 3rd may 2020.

    Kindly look into this.

    Please provide correct email id for email contact, below email id incorrect which you provided last time also.
    [protected]@icicibank.com
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 04, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0j49d) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      O
      Online Cafe
      May 4, 2020
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      Address: Sp marg c scheme jaipur Rajasthan india

      I am very upset cos your bad service.
      You cut unnecessary charge and bank didn't send messages me.
      Because of this loan installment due.
      Send me my money. Otherwise I will have to close my account.
      +1 photos
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        G
        Guchhu
        May 3, 2020
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        Address: JAIPUR RAJASTHAN

        Amount deducted from my account by 7 times in same month by bank, in account statement showing POSDEC CHG. my details are in pictures attached by me. Please solve my query and reverse my money from bank.
        +2 photos
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          G
          Guchhu
          May 3, 2020
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          Address: JAIPUR RAJASTHAN

          A big amount deducted from my ICICI Bank account by 7 times in a month of May in this month, Bank account statement showing POSDEC CHG. but why, I have not any transaction decline so why deducte my money, please reverse my money.
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            V
            varunn23
            May 3, 2020
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            Hii
            I am having Salaried Account in ICICI Bank which can avail 0 balance also, then why I been charge for POSDEC

            NAME- VarunGupta
            A/c[protected]
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              R
              Rahul Matode
              from Mumbai, Maharashtra
              May 3, 2020
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              Address: Mumbai

              I have limit available but still getting transaction declined error (please refer attached photo) on my credit card! Unable to do any online transaction as it says ‘transaction is withheld due to security reasons‘ I see many people getting same issue like this. please look into this on urgent priority
              +1 photos
              May 03, 2020
              Updated by Rahul Matode
              Tried on tata cliq website and paytm.
              Tried after some time (2-3 hours) but still the issue persist
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                A
                aamir kha
                May 3, 2020
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                Wanted to check why there was a debit of 590rs in my account for ECS Charges, the helpline number [protected] is chargeable and at the end of the call they tell you that they work from Monday to Friday so by the time you spend about 5 mins on navigating the options all your mobile balance is over...cheap bastards
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                  P
                  Pankaj Nanaware
                  May 3, 2020
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                  deducted charges atd- rtnchgs apr 20 gst

                  What is the reason to deduct charges for
                  ATD-0xx3222-RTNCHGSAPR20GST /-

                  Rs.59 deduction BANK CHARGES on[protected]

                  Please explain....
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                  G
                  G. Deepan
                  May 3, 2020
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                  Address: NO:2/173 RAGESH SHARMA NAGAR, GOVILANCHERY,CHENNAI

                  My Account got debited with 538.33 as ECSRTNCHG, why this is happening????? What is actually ECSRTNCHG ??? Why it deducting from account.customer care not attend the call
                  +1 photos
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                    K
                    Karan2k
                    May 2, 2020
                    Resolved
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                    Resolved

                    Address: B/5,Welcomenagar, Gadkholpatia, Ankleshwar, bharuch, 393010

                    Hi karan patel here. 805.36 rupees has been deducted from my account as (In[protected] dp chgs till 20 march) on 2-may-2020. I have neither subscribed nor used my demat account till now.

                    Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                    Mentioned the transaction remark - in[protected] dp chgs till mar-20

                    We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                    I have money deducted twice. ₹ 20 has been deducted once and ₹ 805 a second time. If this is the case then how can we trace icici bank?

                    If possible, refund my money
                    +2 photos
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 04, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      C
                      Chinmayacoolguy
                      May 2, 2020
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                      Hello Team,

                      I saw my ac has been deducted around 823rs saying dp chgs even though i dont have any demat account.

                      Please help me. Why such thing happened.
                      Call me at[protected]

                      Regards
                      Chinmay kumar
                      +1 photos
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                        B
                        Biswaup
                        May 2, 2020
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                        Address: Cuttack, odissa

                        Last time on 22april 2020 i complained regarding the ecsrtnchg charged 590 rupees. Till i don't get any response from your sides. How irresponsible you are for your valued customer. Is that your good service and benifits to join as icici customer.
                        After lockdown i will close my icici bank account and i don't want this type of irresponsible and disability services.
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
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                          R
                          Rajendran Muthusamy
                          May 2, 2020
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                          Address: Vridhachalam

                          In my icici account no. rs.29.50 debited as, "RwdFee/[protected]/290320+GST".

                          Kindly confirm the transaction details to recover the debited amount.
                          Any help would be appreciated!
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                            M
                            Moham51
                            from Chennai, Tamil Nadu
                            May 2, 2020
                            Resolved
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                            Resolved

                            Address: Hyderabad .. Santosh nagar

                            What is going through my account every month your deducting my money without any information with the name of (Ecsrtnchgs) which is not legal i think because i have searched about this in google and have seen many people had complained about this to your bank.
                            Last two days your bank deducted total (2600) hundred from my account you but before that also you have deducted my money many times. Do you want to earning money with your customer. I want my total money back with in one day otherwise i will complain about your bank to get my money back any where.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 03, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0j0ea) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              K
                              Kavi Naren
                              Jun 30, 2020
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                              What is limit for service charge per month for a salary account? My account is deducted with 1150 rupees as service charge, which was not deducted these many months.

                              I fear to fill balance in the account as to when again these charges will be deducted. If this is not clarified, I should think if continuing being your customer.

                              Before deducting any charges, do you people know whether the EMIs are paid or not. First of all check whether the EMI is paid or not, then consider to deduct the amount.

                              Being such a known organization, you people have to know whether you are deducting the charges in a reasonable way.

                              There is no response when called to customer care also.

                              Really, very disappointing service from ICICI.

                              I need the clarification as soon as possible.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                N
                                Namita731
                                May 2, 2020
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                                Hi,

                                Amount rs 826 has bee deducted from my account as dmc/dp chgs till mar.

                                I don't have demat account with you and never used, then kindly explain why amount has been deducted.

                                I have tried contacting you through mail and call via imobile app.

                                I want my money back at earliest as i haven't used demat and don't have demat account.
                                +2 photos
                                ICICI Bank customer support has been notified about the posted complaint.
                                May 02, 2020
                                Updated by Namita731
                                In subject its showing sp charges

                                Correction- dp charges
                                May 02, 2020
                                Updated by Namita731
                                Just now I saw one demat account linked in imobile that I have never requested and never used. No transaction found as well, is that some kind of fraud?

                                For deduction as well I didnt get any prior notice and after deduction as well didnt received any message.

                                Kindly do the needful as soon as possible.

                                Verified Support
                                May 03, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                May 05, 2020
                                Updated by Namita731
                                Can you please update???
                                May 06, 2020
                                Updated by Namita731
                                I have not received any call, message or update, should I trust this portal as well or not?
                                May 20, 2020
                                Updated by Namita731
                                Not yet resolved
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                                  S
                                  sunilchowdhary_
                                  May 2, 2020
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                                  29/04/2020 29/04/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 63.17

                                  01/05/2020 01/05/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 33.67

                                  02/05/2020 02/05/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 13049.22

                                  02/05/2020 02/05/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 13019.72

                                  02/05/2020 02/05/2020 - posdec chg/[protected]/0377+gst 0.71 0.0 0.01
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 02, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ix9l) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  May 09, 2020
                                  Updated by sunilchowdhary_
                                  What is the email ID you have give ?
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                                    K
                                    kavya yarra
                                    May 2, 2020
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                                    Dear Customer, transaction of INR 9, 999.00 on ICICI Bank Credit Card is withheld due to security reasons.
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                                      R
                                      richa raghuvanshi
                                      May 2, 2020
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                                      Hi richa raghuvanshi here, inr 826.00 rupees has been deducted from my account as dp charges on 28-apr-2019.

                                      Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                      Mentioned the transaction remark - dmc/[protected] dp chgs till mar-20

                                      We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                                      Kindly refund my money at earliest.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 02, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ivzd) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      May 11, 2020
                                      Updated by richa raghuvanshi
                                      Dear ICICI team,
                                      I have not received any ema from ICICI mentioning email ID to register complaint.

                                      Please send let me know status of my query.

                                      Attaching screen shot of my mail box for 2nd May as in your response it is mentioned that email has been sent.
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