Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Sep 24, 2026
Complaints 23795
Resolved
14309
Unresolved
9486
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 377

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
I
iampsinghal
Jul 8, 2020
Resolved
Report
Copy
Resolved

So letme just tell the incident in public. I ordered a laptop from flipkart opting for the debit card emi feature on 20th march 2020 (Just before lockdown) and i cancelled my order on 21st march 2020, as shipping was done from mumbai. So the seller refunded the whole amount the same day (21st march 2020)

But till now the emi account has not been closed even after my several mails and calls to the bank. I even visited my branch and got no response. The reply that i get is "due to corona virus pandemic.. We are short staffed" but icici bank have enough staff to call me on my number to ask when will i pay the due emi amount which is already been paid and apart from that.. I am not been able to use my account since march as emi will get auto debited so i had to empty my money from my account and till now i cant use it.

I have written to your official complaint email address a multiple times. I have called you a multiple times (Which is ofcourse chargeable even now. It doesnt get connected even with the plan activated in my number. It needs additional balance, only to spend another 5-10 mins talking to the computer and selecting the options from the menu).

See to the matter icici bank.

Piyush singhal
[protected]@gmail.com
Aug 8, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0scuv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    aslam557
    Jul 8, 2020
    Report
    Copy

    Nach_ad_rtn_chrg~bajajfin~ 11 k

    Yesturday the back has taken my ammout from accoun of 11k in the name "nach_ad_rtn_chrg~bajajfin".

    Please stop all these.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0scuy) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      aslam557
      Jul 8, 2020
      Report
      Copy

      Nach_ad_rtn_chrg~bajajfin~ 11 k

      Amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank i need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

      Please stop all these.
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 08, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0scua) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Jul 26, 2020
      Updated by aslam557
      Dear icic team,

      If the ECS deducted from my account then why notification not came or not informed me that ECS are deduction where are the charges went I need clear statements
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Mir Rizwan
        Jul 8, 2020
        Report
        Copy

        There is a return charges debited of inr 4000 in the same day... I want this issue to get resolved immediately, due to this pandemic situation what is the charges getting debited without any prior notifications?
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Mir Rizwan,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          H
          himan003
          Jul 7, 2020
          Resolved
          Report
          Copy
          Resolved

          HI, its a long time back when i submitted my NACH OR so called ecs stop request and i recieved a text from icici that ecs stopped on my account but today all of a sudden 4000/- (approx) deducted from my account, is this a joke?, what are your plans? you guys are cheating public?, I NEED A WRITTEN EXPLAINATION FOR THIS WHY MONEY GOT DEDUCTED EVEN AFTER STOPPAGE OF ECS.
          I WILL BE ATTACHING THE SCREEN SHOT AND I WANT WRITTEN EXPLAINATION WITH REFUND OF AMOUNT. THIS TIME I WILL NOT KEEP QUIET.

          Regards,
          HIMANSHU ARORA
          [protected]
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Jul 07, 2020
          Updated by himan003
          hoping to see a quick repsonse, and need a refund of money which got deducted.
          Verified Support
          Jul 08, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sandeep Torgal
            Jul 7, 2020
            Report
            Copy

            Hi, i dont need icici debit card and just want to retain the account and do online banking. But for all online banking the bank asks for the debit card. The annual fees for visa is exuberant and am paying that unnecessarily. Should this be reported to any govt body/rbi. Do suggest.

            Regards,
            Sandeep

            P. S : i had cancelled my debit card and had to re-enroll for that as i will not be operate online banking without that.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s8wv) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              G
              gokul selvaraj
              from Mumbai, Maharashtra
              Jul 7, 2020
              Resolved
              Report
              Copy
              Resolved

              Address: ICICI Bank Triplicane Chennai branch, Singarachari street, Narayana Krishnaraja Puram, Triplicane, chennai-05

              I had paid June And July personal loan EMI and durable loan EMI to IDFC bank And I got ECS charges from your side up to 6000 rupees. I can't accept your those action. I really upset and Undiagnosed your action in covid-19 suituation. So please grant to return my ECS charges.
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 08, 2020
              ICICI Bank Customer Care's response
              Dear Gokul Selvaraj,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0scu0) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                namratha alapati
                Jul 7, 2020
                Report
                Copy

                Address: Nellore

                I am a/c holder of icici bank. For dcardfee 588.82 rupees debited from my account by icici without any prior notice. This is for the first time that got this much amount got deducted by the bank. I need an explanation of this deduction and want my money back.

                If this is the amount bank collects for debit card usage then i don't want an account anymore...
                ICICI Bank customer support has been notified about the posted complaint.
                Jul 07, 2020
                Updated by namratha alapati
                FYI, they detected the amount under the DCardfee1332MAY20-APR21+GST category.

                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s8xk) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sourav Dhal
                  Jul 7, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Higher rate of interest basis MCLR is being charged even after mandate of moving on to repo based rate.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 08, 2020
                  ICICI Bank Customer Care's response
                  Dear Sourav Dhal,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0sctj) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    RJshadab
                    Jul 7, 2020
                    Report
                    Copy

                    Address: ICICI bank Noida branch sector 132 Express Trade Tower 2 plot no B 36

                    Hi sir,

                    My name is shadab alam, i having an account in icici bank as zero balance account.in this pendamic situation of covid 19 i have initiated moratorium for my bike emi that has been taken from idfc bank. Due to this i have not deposit any amount in icici bank to avail moratorium benefit. Now i have started my emi again and deposit the amount. Once it has been deposited immediately they have deducted my 3411 rs in 6 times. After that i m trying to connect with customer care of icici bank. But they are not responding, when it has been connected they are holding my call so long and after that disconnected the call. I didn't get any information related to deducted amount. I having the proof for the same and attaching the proof for your reference. I want my money back and clarification of deduction. Request you to. Please help me out for the same.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 08, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jul 10, 2020
                    Updated by RJshadab
                    I didn't get any update from ICICI customer representative regarding my complain.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Amitbadanaam
                      Jul 7, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      My balance shows negative in the icici bank account.

                      It shows available balance as -34378 rs. When i check the balance it shows negative.
                      Due to credit card payment, i have paid the said amount but the account is still in negative. Due to covid 19 i have lost my job and icici settlement team has threatened me to death. Even after the payment of said amount they are not removing this. I am about to receive my salary of 10000 only and they will deduct that as well.

                      Account no.:[protected]

                      These people are insan they do not close your credit card till the time they don't get the whole payment just to double the charges on the card. I am waiting from one week but not helpful.

                      Please help
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 08, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sumit8800
                        Jul 7, 2020
                        Report
                        Copy

                        I didn't paid my installment due to corona virus condition and but i paid money to bank all amount in june but my money is deducted automatically how i can pay ecs charge 1800 ×3 month in =5400 charge in plz refund money ecs charge
                        Mobile number [protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          Nilkesh18
                          from Pune, Maharashtra
                          Jul 7, 2020
                          Report
                          Copy

                          Hello team,
                          Since 2019, multiple charges under posdec chg etc have been incurred in my account.
                          I havent used my debit card however charges are stil been incurred.
                          Ac no: 14*5215
                          ICICI Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            H
                            Haarika Lavanuru
                            Jul 6, 2020
                            Report
                            Copy

                            I am not able to convert saving account to salary account even if my salary is getting credited into icici account from past 15 months
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s1wd) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              D
                              dk_chaula
                              Jul 6, 2020
                              Report
                              Copy

                              Address: BH-398 (EAST), SHALIMAR BAGH, Delhi

                              Txn of inr 148.14 done on acct xx070 on 05-jul-20. Info: vsi*amazon st. Avbl bal:inr 6, 321.15. Call 18002662 for dispute or sms block 070 to [protected]
                              ICICI Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Murali Krishna Kumar
                                Jul 5, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Dear sir

                                I have taken loan from bajaj finance and missed one payment on may month which was schedule on 2nd may. It was missed due to covid_19 and we received salalries lately and i paid the pending emi amount on the same moth with bounce charges, when i check the recent bank statement i see there are 4 times bounce charges of 590 each debited to my account, for this when i approach bajaj finanace customer care they are saying that bank posted bounce charges and we (Bajaj) not responsible for this. Now i have paid all my dues and closed the loan on june_2020 but unfortunately again i see in my account in july 2 times they have charged bounce charges stating that the charges are relates to may peroid bouncing.
                                I just want to know after clearing the loan dues how the bounce charges will be debited?

                                Appreciate if you can recheck and advice the team to reverse the excess bounce amount to my account.

                                Appreciate if you can arrange call back to discuss the same
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 08, 2020
                                ICICI Bank Customer Care's response
                                Dear Murali Krishna Kumar,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s09r) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  mercy in you
                                  Jul 5, 2020
                                  Report
                                  Copy

                                  Address: Vellore

                                  I don't want expressions debit card. It took my money. Cancel this and credit my money.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    dinesh chintala
                                    Jul 5, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    1. Nach_ad_rtn_chrg bajajfin 02may20 b14cb6e 4000cd10
                                    2. Nach_ad_rtn_chrg bajajfin 05may20 ae[protected]cd10
                                    3. Nach_ad_rtn_chrg bajajfin 08may20 aa4ab5d 4000cd10

                                    Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
                                    I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

                                    Please stop all these.
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 08, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Dinesh Chintala,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0s089) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      N
                                      Nagraj Kakkireni
                                      Jul 5, 2020
                                      Report
                                      Copy

                                      My salary account id with ICICI bank. During the lock down period I have applied for moratorium for my loans, But the respective banks have dropped the cheques for clearance. I have been charged nore than 4000 rupees because of insufficient funds. I requested a lot for the waiver and refunding of this amount as it has been the lock down period, but in spite of requests again yesterday an amount of Rs 2400 has been deducted for the same. During this lock down of three months a total of Rs 7000 has been deducted becuse of which I have missed a couple of EMIs.
                                      It has been very difficult to manage with less salary during the lock down, again these kin=d of deduction is adding to our problems. Please consider my plea and waive the charges and refund the amount as we have been passing through a difficult phase because of lock down.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        G
                                        ganesh16889
                                        Jul 5, 2020
                                        Report
                                        Copy

                                        Today (05/jul/2020), an amount of 816.26 is debited from my account by amazon stan

                                        Message i got

                                        Txn of inr 816.26 done on acct xx612 on 05-jul-20. Info: vsi*amazon st. Avbl bal:inr xxxx. Call xxxxxxx for dispute or sms block 612 to xxxxxxxxx

                                        I have subscribed for prime video recently. My other amazon subscriptions are amazon audible and aws.

                                        I have checked in my accounts everywhere for this transaction details but i could find any.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit