Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
Complaints 23730
Resolved
14270
Unresolved
9460
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 377

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Aajay gunja
from Vijayawada, Andhra Pradesh
May 1, 2020
Resolved
Report
Copy
Resolved

Address: guntur

Hi,
The lockdown period is running in india. The all banks give different type facilities to customer this type. But unfortunately icici bank deduct additional charges in my account. The bank deduct jan to april amount. The one amount is 1th payment jan 28th 826rs rs.2nd payment 18th march payment 402rs, 3rd payment 19th march 420rs, 4th payment 30th march 706rs 5th payment 30th march 973rs 6th payment 15rs + 88rs +280 + 100 rs total 3810/- why is deduct these charges when country facing lockdown. Please refund my money 3810/- rs as soon as possible
My salary is 13500 i have pay lot emis nearly 20000 thousand

Plz refund my money nearly 4000/ —
That's why i am not mateine my balance also
+3 photos
Jun 1, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 01, 2020
ICICI Bank Customer Care's response
Dear Aajay Gunja,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0irzt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Jun 15, 2020
Updated by Aajay gunja
there is no response from icici bank
Jun 15, 2020
Updated by Aajay gunja
i I submit [protected]@icicibank.com and i have submit icicibank Complaint box there is no responce
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Pradeep Baloni
    Apr 30, 2020
    Resolved
    Report
    Copy
    Resolved

    Address: Chandigarh

    Hi,
    The lockdown period is running in india. The all banks give different type facilities to customer this type. But unfortunately icici bank deduct ecs return in my account. The bank deduct march and april amount. The one amount is 590 rs. Why is deduct these charges when country facing lockdown. Please refund my 1180 rs as soon as possible.

    Thanks
    Jun 2, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 01, 2020
    ICICI Bank Customer Care's response
    Dear Pradeep Baloni,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0is00) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Adil Bakhtiyar
      Apr 30, 2020
      Report
      Copy

      I am using a amazon pay icici credit card. My statement generation date is on 6th day of the month and 23rd is due date. This month I made full payment on 17th April 2020 which is 6 days prior to due date. But I failed to understand why ''AUTO DEBIT FEE 450 Rupees with 18% gst of 81 Rupees'' levied when i have paid the full payment well in advance. I also mailed this issue to bank but no response received from them yet. kindly request to look into this issue. I'm not gonna pay this wrongful charge.
      +1 photos
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 01, 2020
      ICICI Bank Customer Care's response
      Dear Adil Bakhtiyar,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0is09) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      May 06, 2020
      Updated by Adil Bakhtiyar
      I e-mailed my concern two times to icici bank. But I think Bank is not willing to resolve my concern. Received a reply yesterday from icici bank that they can't help me through email due to lockdown and they didn't mentioned anything regarding my concern and other options for resolving my issue. Pathetic customer service by icici bank. I'm not gonna let it go. I'll file a complaint in consumer court after lockdown for sure.

      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Piyushi Mittal
        Apr 30, 2020
        Report
        Copy

        From my ICICI bank account no.[protected], ₹826 has been deducted as DP charges on 2nd April but I haven't opened any demat account.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Kushagra Mathur
          Apr 30, 2020
          Report
          Copy

          I am not using my debit card anywhere but still there is an cut of money from my account for posdec. Please resolve asap
          +1 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            Kanhaiya.raturi
            Apr 30, 2020
            Resolved
            Report
            Copy
            Resolved

            ecsr deduction- an amount debited from my account for unknown reason

            Hi,
            An amount for ECSR charge deducted from my account.
            This bank is one of the worst bank i have ever seen. Unnecessarily deducting amount from my account during the COVID-19 pandemic. I want my money back. If you can't provide better service atleast don't create problem for customer. On the other hand I was unable to pay just 500 rupees credit card bill you people have charged me 500 other for the same. What kind of calculations...
            +1 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            M
            Mahesh065
            Apr 30, 2020
            Report
            Copy

            Hi i am mahesh

            Today this worst bank icici has deducted 606.78 rupees again from my account as (Dmc/in[protected] dp chgs till mar-20). I have neither subscribed nor used my demat account till ever.

            Also i did not get any deduction email/msg on my registered mobile.

            And this is happening second time with me.

            Below mentioned are the time and amount and i need a proper reason on that deductions.

            Mentioned the transaction id : [protected] dp chgs till mar-20
            [ deducted on 4/30/2020, 606.78/- ]

            Mentioned the transaction id : [protected] dmc dp chgs till mar-20
            [ deducted on 4/28/2020, 219.22/- ]

            Kindly refund the money asap as i have never used dmat of this worst bank. Even never requested them to open any.
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 01, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iotx) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            May 01, 2020
            Updated by Mahesh065
            Unable to send the mail to --> [protected]@icicibank.com ???

            What I need to put in protected ?
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Rajesh achuthan
              Apr 30, 2020
              Report
              Copy

              Address: Hyderabad

              Twice the money have been deducted in April of around 500rs two times.
              There is no information through sms or mail or cal regarding this and need the amount back to reversed back to account.
              +1 photos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                J
                Jawa S
                Apr 30, 2020
                Resolved
                Report
                Copy
                Resolved

                My icici account got debited Rs. 2359.20 by different transactions with the name of ECSRTNCHG charges with out any email or sms I'm trying to contact the bank customer care but they are not responding. Why is this happening? How can you do this to a customer with out informing anything to him/her. I am getting irritated for these kind of activities and i want to change my salary account to some other bank

                30/04/2020 - Rs 590 - Trans ID ECSRTNCHG220420_SR67754798
                30/04/2020 - Rs 589.20 - Trans ID ECSRTNCHG170420_SR67739162
                15/04/2020 - Rs 590 - Trans ID ECSRTNCHG070420_SR67691071
                09/04/2020 - Rs 590 - Trans ID ECSRTNCHG060420_SR67656867
                Jun 1, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 01, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0is0t) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  prabal tiwari
                  Apr 30, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Hi
                  When i checked by statement i found out that 826
                  Rs have been deducted from my account when i google dp chgs i found it was for some demat account but i have never opened a demat account in icici bank so how can you charge me for that... Also i didn't get any confirmation about this transaction nor a msg that some amount has been deducted... This not acceptable if i haven't seen it it would have unnoticed
                  Icici is big name in banking this thing is not acceptable please refund my money asap. My registered mobile number is [protected] and the transaction id is in[protected]
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 01, 2020
                  ICICI Bank Customer Care's response
                  Dear Prabal Tiwari,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    BipinPrasad
                    Apr 30, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    Hi i'm bipin prasad,

                    ₹826.00 rupees has been deducted from my account as (Dmc/in[protected] dp ghgs till mar-20) on 30-april-2020. I have neither subscribed nor used my demat account till now.

                    Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici bank

                    We people are here because of trust towards icici bank, i'm your oldest customer, but this is totally an unacceptable behavior from icici bank. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                    Kindly refund my money at asap.
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 01, 2020
                    ICICI Bank Customer Care's response
                    Dear Bipin Prasad,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ioud) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      VilasPune
                      Apr 30, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      I have a demat account in icici bank for 6 years now. When i checked my bank transactions and i found that there is one debit transaction 'in[protected] dp chgs till mar-20' — inr 826'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. Also, my demat account in icici is not active now. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 01, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        shubhamjha008
                        from Alwar, Rajasthan
                        Apr 30, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        Hi team,

                        I have an complain on icici bank.

                        As i have gone through my transactions today i came to know that the charges of rs. 826.00 got deducted from my account as the statement says dmc/in[protected] dp chgs till march-20 on april 28, 2020.

                        I would like to let you know that i didn't receive any deductions notification/alert on my phone number which is registered with the bank account.

                        We customers had an account in the bank because of trust and relations towards icici bank.

                        This is completely an unacceptable behaviour by the bank.
                        Kindly go through this concern and resolve this issues on priority.
                        I am looking for my refund at the earliest during this critical time.

                        Looking forward to hearing back from you asap.
                        Aug 11, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 01, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iouz) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rakshit Parashar
                          Apr 30, 2020
                          Report
                          Copy

                          Address: Ghaziabad

                          My account has been repeatedly charged 400-600 rs many times . I have no loans on this account . Please let me know what to do
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            ajit1790
                            Apr 30, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: ICICI Bank Chinchwad station branch

                            As per subject rs.826 debit from my account on 28/04/2020, i did not receive any msg or call from the bank regarding this deduction. Today i had checked my account balance, that time i got it this deduction. Please check below narration has mentioned in my statement - dmc/in[protected] dp chgs till mar-20
                            So i request you please refund my amount as soon as possible.

                            Fyi i have not any used demat account service from your bank.
                            Jun 1, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 01, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iou3) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Aravinda S
                              Apr 30, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              Website: www.mindtree.com

                              Hi Aravinda S here

                              RS. 826.00 rupees has been deducted from my account as (DMC/[protected] DP CHGS TILL MAR-20) on 28-apr-2019. I have neither subscribed nor used my Demat account until now.

                              Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici. Please help us to get this resolved.

                              Aravinda S
                              ICICI account No: [protected]
                              Indira nagr branch
                              Bangalore

                              Thanks
                              +1 photos
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 01, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0is1e) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                anupams
                                from Noida, Uttar Pradesh
                                Apr 30, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051

                                Hi my name is anupam singh and i hold a salary account with icici bank indirapuram branch in ghaziabad. My salary account was created in february 2019 and along with that a demat account was linked to my salary account and i was told that its a free account and it will never be charged..
                                I have never traded in any kind of securities using icici's demat account and never intended to. So that's i never bothered to close the demat account as it was free (As per your executive).

                                Now in the month of april 2020, 2 amounts rs.201 and rs.624 have been deducted from my account in lieu of so called dp charges (Screenshots attached with the mail).
                                First of all bank doesn’t hold any right to deduct any charges without prior notice to the customer. Secondly, how can you even think of charging me of a service which i have never availed.

                                I want you to credit the deducted amount into my salary account, else i will be forced to close my salary account in icici bank, which i can easily do as i two other active accounts in hdfc bank and punjab national bank.
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 01, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ioue) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  J
                                  Jay Moorthi
                                  Apr 30, 2020
                                  Report
                                  Copy

                                  Address: Pondicherry

                                  Dear team,
                                  My ICICI bank money debited without My knowledge. I were take the E-statement ECSRTNCH type of statement mentioned. Please analyze the issue. My money RS. 1174 deducted.

                                  Regards,
                                  Jaymoorthi
                                  +1 photos
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sandy lonkar
                                    Apr 30, 2020
                                    Report
                                    Copy

                                    Address: Thermax chowk pune

                                    I am Sandip Balaso Lonkar. 826 Rupees has been deducted from my account as[protected] DMC/IN[protected] Dp charges Till MAR-20 DP charges on 28/04/2020.
                                    Previous also they deducted such amount from my account.
                                    My bank branch located in thermax chawk pune. My mobile number [protected]
                                    I
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Akashappu007
                                      Apr 30, 2020
                                      Report
                                      Copy

                                      Hi my name is Akash SH. I got message amount deducted from my saving account 3 times (Re.1, 110 & 99).{dear customer, inr 110.00 was spent using debit card of account xx958 on 03-aug-19. Info: vin*google *z. The available balance.}but i did not do any transaction. Please cross check and revert my money back.

                                      My card no:[protected]
                                      My contact no:[protected]
                                      My email ID : [protected]@yahoo.co.in
                                      +1 photos
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit