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ICICI Bank Complaints & Reviews

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Updated: Mar 6, 2026
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ICICI Bank reviews & complaints page 378

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K
Kavi Naren
Jun 30, 2020
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What is limit for service charge per month for a salary account? My account is deducted with 1150 rupees as service charge, which was not deducted these many months.

I fear to fill balance in the account as to when again these charges will be deducted. If this is not clarified, I should think if continuing being your customer.

Before deducting any charges, do you people know whether the EMIs are paid or not. First of all check whether the EMI is paid or not, then consider to deduct the amount.

Being such a known organization, you people have to know whether you are deducting the charges in a reasonable way.

There is no response when called to customer care also.

Really, very disappointing service from ICICI.

I need the clarification as soon as possible.
ICICI Bank customer support has been notified about the posted complaint.
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    Namita731
    May 2, 2020
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    Hi,

    Amount rs 826 has bee deducted from my account as dmc/dp chgs till mar.

    I don't have demat account with you and never used, then kindly explain why amount has been deducted.

    I have tried contacting you through mail and call via imobile app.

    I want my money back at earliest as i haven't used demat and don't have demat account.
    ICICI Bank customer support has been notified about the posted complaint.
    May 02, 2020
    Updated by Namita731
    In subject its showing sp charges

    Correction- dp charges
    May 02, 2020
    Updated by Namita731
    Just now I saw one demat account linked in imobile that I have never requested and never used. No transaction found as well, is that some kind of fraud?

    For deduction as well I didnt get any prior notice and after deduction as well didnt received any message.

    Kindly do the needful as soon as possible.

    Verified Support
    May 03, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    May 05, 2020
    Updated by Namita731
    Can you please update???
    May 06, 2020
    Updated by Namita731
    I have not received any call, message or update, should I trust this portal as well or not?
    May 20, 2020
    Updated by Namita731
    Not yet resolved
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      S
      sunilchowdhary_
      May 2, 2020
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      29/04/2020 29/04/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 63.17

      01/05/2020 01/05/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 33.67

      02/05/2020 02/05/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 13049.22

      02/05/2020 02/05/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 13019.72

      02/05/2020 02/05/2020 - posdec chg/[protected]/0377+gst 0.71 0.0 0.01
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 02, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ix9l) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      May 09, 2020
      Updated by sunilchowdhary_
      What is the email ID you have give ?
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        K
        kavya yarra
        May 2, 2020
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        Dear Customer, transaction of INR 9, 999.00 on ICICI Bank Credit Card is withheld due to security reasons.
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          R
          richa raghuvanshi
          May 2, 2020
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          Hi richa raghuvanshi here, inr 826.00 rupees has been deducted from my account as dp charges on 28-apr-2019.

          Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

          Mentioned the transaction remark - dmc/[protected] dp chgs till mar-20

          We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

          Kindly refund my money at earliest.
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 02, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ivzd) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          May 11, 2020
          Updated by richa raghuvanshi
          Dear ICICI team,
          I have not received any ema from ICICI mentioning email ID to register complaint.

          Please send let me know status of my query.

          Attaching screen shot of my mail box for 2nd May as in your response it is mentioned that email has been sent.
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            S
            Surajit Das786
            from Powai, Maharashtra
            May 2, 2020
            Resolved
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            Resolved

            Address: Mumbai

            Dear icici bank,

            I found 14 times of rupees 29.50 deducted as posdecchg, but i didn't swiped my card for a single time only.
            I request you to find the cause of deduction from my saving account, details as:[protected].
            I hope you will help me to solve the issue as possible as early and would guide me the same reason behind it. Please contact me through my email.

            From
            Surajit das
            [protected]
            Dec 21, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 03, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              C
              Chaitanya Darshan
              May 2, 2020
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              Dear sir/madam,
              I am chetan kapadnis. 4720 rs debated from my account on 8th and 9th april,
              2020. (590 rs x 8 transactions). I alredy report regarding this transaction
              Issue but i am not getting any answer on this. As per government instruction to all banks, in lockdown period, no any
              Amount debated from any account but still amount debated on 30th april
              (339.38rs) and 1st may (250 rs.), 2nd may (98rs.) and still debate amount respectively. Screenshot i already attach
              With this mail. So this is not good. I am very disappointed. Lot of money is debated in this 2 months. How your bank fulfill your visionary slogan?? I want my whole debated money back. This is very though situation for me and my family also.
              Waiting for your reply. Hope my money will revert soon.

              Chetan kapadnis.
              Chetan. [protected]@gmail.com
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 03, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              May 05, 2020
              Updated by Chaitanya Darshan
              Dear Sir/Madam,
              Today also some charges debated from my account.I attach image with this email. I thing just like other banks my icici bank account is also not safe... after your answer given by you... no official yet contact me.

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                P
                pintukumarshashmal
                May 2, 2020
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                Address: Shinha Bhavan Kohka, Kohka

                My name is Pintu kumar shashmal and i'm holding a salary in icici bank for the past 2 years. i just saw today when i checked my account online, that twice i have been charged posdec chg of rs. 29.59 each on 29th Apr 2020 and the description says:
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                  R
                  rj20gb6060
                  May 2, 2020
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                  Address: E 17 new jawahar nagar kota

                  Sir, my truck no. RJ20GB6060 (ICICI Fastag)cross gurgaon toll plaza they told me that your fastag is blacklisted. So plz paid cash,
                  So i paid toll in cash but after 1hour i received one online fastag msg my 200 amount also deduct in my fastag, so i request plz return my amount.
                  Thanks
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                    A
                    Akk1993
                    May 2, 2020
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                    Resolved

                    I have icici savings bank account since match'15.
                    But from past 2years (2019 & 2020), i observed, icici deducting 826rs./- under dmc charges.
                    I have neither applied for demat account nor bank has intimated me about this.
                    How can bank automatically activate demat accounts without customer confirmation?
                    This is completely unprofessional and unacceptable.
                    Kindly refund me the amount.
                    Following are my details -
                    Icici account no[protected]
                    Name - akshay kalpe
                    Mobile no - [protected]
                    Attached are the screenshots for your reference.
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 03, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      Raja_1992@g
                      from Hyderabad, Telangana
                      May 2, 2020
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                      My name is pallab kumar gangopadhyay and i'm holding a salary in icici bank for the past 2 years. I just saw today when i checked my account online, that thrice i have been charged posdec chg of rs. 29.50 each on 1st may 2020 and the description says:
                      1/05/2020 posdec chg/[protected]/1117+gst dr inr 29.50
                      1/05/2020 posdec chg/[protected]/1117+gst dr inr 29.50
                      1/05/2020 posdec chg/[protected]/1117+gst dr inr 29.50
                      ICICI Bank customer support has been notified about the posted complaint.
                      May 02, 2020
                      Updated by Raja_1992@g
                      Please help me need an urgent help on this and refund even
                      May 02, 2020
                      Updated by Raja_1992@g
                      Today even 29.50 amt got deducted for[protected].
                      What is this going on. Please help me someone
                      Verified Support
                      May 03, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0j0hg) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      May 04, 2020
                      Updated by Raja_1992@g
                      The Emil id is saying to be invalid as it's showing protected @icici.com
                      May 04, 2020
                      Updated by Raja_1992@g
                      Can you please help me with a correct emails?
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                        S
                        Sunny Nenapu
                        May 2, 2020
                        Resolved
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                        Resolved

                        Address: Nagarbhavi Bangalore
                        Website: [email protected]

                        Dear sir,

                        I have sb account in icici bank bangalore. Nagarbhavi branch, account number is :[protected], name : sunny r nayaka. K m today i am done a wrong transaction today trough imps only pls refund my amount my account..

                        👇wrong transaction details

                        Bank : vijaya bank (Bob)
                        Name : rashtriya enterprises
                        A/c no : [protected]
                        Ifsc : vijb0001455
                        Account type : current account

                        Imps amount : 96000/-

                        Imps ref no :[protected]

                        So pls take refund to my account only pls do the needful...
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 02, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          K
                          Kapcee
                          May 2, 2020
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                          Bank has charged wrongly for DP charges for the month of (upto) November 2019.

                          I am not using demat account but still they are charging.
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                            A
                            Akk1993
                            May 1, 2020
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                            I have icici savings bank account since match'15.
                            But from past 2years (2019 & 2020), i observed, icici deducting 826rs./- under dmc charges.
                            I have neither applied for demat account nor bank has intimated me about this.
                            How can bank automatically activate demat accounts without customer confirmation?
                            This is completely unprofessional and unacceptable.
                            Kindly refund me the amount.
                            Following are my details -
                            Icici account no[protected]
                            Name - akshay kalpe
                            Mobile no - [protected]
                            Attached are the screenshots for your reference.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              T
                              tanuguptapaytm
                              from Mohali, Punjab
                              May 1, 2020
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                              Address: chandigarh

                              Without my knowledge 500 rupees is debeted from my acount. I tried to call customer care so many times but they are not responding at all.
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                                S
                                Shivankar Mistry
                                May 1, 2020
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                                Address: Sco - 18 & 19, sector-14, huda shopping center, Gurgaon 122001

                                There are some deductions in my account named as posdec and atmdec chg and I was not aware about it and was not informed. I want ot back.
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                                  V
                                  Vivek nersu
                                  May 1, 2020
                                  Resolved
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                                  Resolved

                                  Hi my name is vivek nersu holding account in icici pocharam hyderabad branch on april 11 without informing amount of rs 1399 were debited from my credit card account in the name of one assist could you please cancel and refund my amount..

                                  Note: i didn't receive any communication about the same from icici and am really wonder want safety they r providing to customers.

                                  Contact number: [protected]
                                  Aug 14, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 03, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Can I know when my request will resolve
                                  Vivek nersu's [Complaint's author] reply, May 28, 2020
                                  ICICI team please look into it and resolve ASAP it's already too late..
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                                    R
                                    Ramlakhan Maurya
                                    May 1, 2020
                                    Resolved
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                                    Resolved

                                    Address: nasik

                                    Myself ramlakhan s maurya i have been with icici bank since 2017.in march 740/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/in dp chgs till march 2020 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 01, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Ramlakhan Maurya,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iryb) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      ARMAN KHAN PATHAN
                                      May 1, 2020
                                      Resolved
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                                      Resolved

                                      posdec charges deduction from my account

                                      Address: India

                                      My name is salman khan pathan and i'm holding a salary a/c in icici bank for the past 4 years. I just saw today when i checked my account online, that 8 time i have been charged posdec chg of rs. 29.50 each on apr 29, 30 and may 01 and the description says
                                      Posdec chg/[protected]/0
                                      494+gst
                                      Posdec chg/[protected]/0
                                      494+gst
                                      Posdec chg/[protected]/0
                                      494+gst
                                      Posdec chg/[protected]/0
                                      494+gstbr...
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                                      M
                                      M ashik
                                      from Siliguri, West Bengal
                                      May 1, 2020
                                      Resolved
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                                      Resolved

                                      Address: 110 akhil mukherjee road, sarat bose colony, Rahara auto stand, rahara,khardah

                                      I opend a savings bank a/c on 26.09.2019through online. This is my a/c no[protected]. This a/c was opened online from icici bank website with 10 thousands rupees. My application id is[protected]. But till now a/c is not active. And deposit 10 thousand not refund to me. Even i submit complain many times in icici khardah branch. But didn't get any solution. Please help me. Please refund my 10000 account opening charges. Otherwise i'll take a strong step against bank.
                                      Thank you.
                                      Aug 10, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 01, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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