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ICICI Bank Complaints & Reviews

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3.3

Updated: Apr 21, 2026

Complaints 23780

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14308

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Address: B/5,Welcomenagar, Gadkholpatia, Ankleshwar, bharuch, 393010

Hi karan patel here. 805.36 rupees has been deducted from my account as (In[protected] dp chgs till 20 march) on 2-may-2020. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - in[protected] dp chgs till mar-20

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

I have money deducted twice. â‚¹ 20 has been deducted once and â‚¹ 805 a second time. If this is the case then how can we trace icici bank?

If possible, refund my money

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 04, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hello Team,

I saw my ac has been deducted around 823rs saying dp chgs even though i dont have any demat account.

Please help me. Why such thing happened.
Call me at[protected]

Regards
Chinmay kumar

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Address: Cuttack, odissa

Last time on 22april 2020 i complained regarding the ecsrtnchg charged 590 rupees. Till i don't get any response from your sides. How irresponsible you are for your valued customer. Is that your good service and benifits to join as icici customer.
After lockdown i will close my icici bank account and i don't want this type of irresponsible and disability services.

ICICI Bank customer support has been notified about the posted complaint.

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Address: Vridhachalam

In my icici account no. rs.29.50 debited as, "RwdFee/[protected]/290320+GST".

Kindly confirm the transaction details to recover the debited amount.
Any help would be appreciated!

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Address: Hyderabad .. Santosh nagar

What is going through my account every month your deducting my money without any information with the name of (Ecsrtnchgs) which is not legal i think because i have searched about this in google and have seen many people had complained about this to your bank.
Last two days your bank deducted total (2600) hundred from my account you but before that also you have deducted my money many times. Do you want to earning money with your customer. I want my total money back with in one day otherwise i will complain about your bank to get my money back any where.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 03, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0j0ea) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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What is limit for service charge per month for a salary account? My account is deducted with 1150 rupees as service charge, which was not deducted these many months.

I fear to fill balance in the account as to when again these charges will be deducted. If this is not clarified, I should think if continuing being your customer.

Before deducting any charges, do you people know whether the EMIs are paid or not. First of all check whether the EMI is paid or not, then consider to deduct the amount.

Being such a known organization, you people have to know whether you are deducting the charges in a reasonable way.

There is no response when called to customer care also.

Really, very disappointing service from ICICI.

I need the clarification as soon as possible.

ICICI Bank customer support has been notified about the posted complaint.

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Hi,

Amount rs 826 has bee deducted from my account as dmc/dp chgs till mar.

I don't have demat account with you and never used, then kindly explain why amount has been deducted.

I have tried contacting you through mail and call via imobile app.

I want my money back at earliest as i haven't used demat and don't have demat account.

ICICI Bank customer support has been notified about the posted complaint.

May 02, 2020

Updated by Namita731 In subject its showing sp charges

Correction- dp charges

May 02, 2020

Updated by Namita731 Just now I saw one demat account linked in imobile that I have never requested and never used. No transaction found as well, is that some kind of fraud?

For deduction as well I didnt get any prior notice and after deduction as well didnt received any message.

Kindly do the needful as soon as possible.

Verified Support

May 03, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

May 05, 2020

Updated by Namita731 Can you please update???

May 06, 2020

Updated by Namita731 I have not received any call, message or update, should I trust this portal as well or not?

May 20, 2020

Updated by Namita731 Not yet resolved

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29/04/2020 29/04/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 63.17

01/05/2020 01/05/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 33.67

02/05/2020 02/05/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 13049.22

02/05/2020 02/05/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 13019.72

02/05/2020 02/05/2020 - posdec chg/[protected]/0377+gst 0.71 0.0 0.01

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ix9l) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

May 09, 2020

Updated by sunilchowdhary_ What is the email ID you have give ?

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Dear Customer, transaction of INR 9, 999.00 on ICICI Bank Credit Card is withheld due to security reasons.

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Hi richa raghuvanshi here, inr 826.00 rupees has been deducted from my account as dp charges on 28-apr-2019.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/[protected] dp chgs till mar-20

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ivzd) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

May 11, 2020

Updated by richa raghuvanshi Dear ICICI team,
I have not received any ema from ICICI mentioning email ID to register complaint.

Please send let me know status of my query.

Attaching screen shot of my mail box for 2nd May as in your response it is mentioned that email has been sent.

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Address: Mumbai

Dear icici bank,

I found 14 times of rupees 29.50 deducted as posdecchg, but i didn't swiped my card for a single time only.
I request you to find the cause of deduction from my saving account, details as:[protected].
I hope you will help me to solve the issue as possible as early and would guide me the same reason behind it. Please contact me through my email.

From
Surajit das
[protected]

Dec 21, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 03, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Dear sir/madam,
I am chetan kapadnis. 4720 rs debated from my account on 8th and 9th april,
2020. (590 rs x 8 transactions). I alredy report regarding this transaction
Issue but i am not getting any answer on this. As per government instruction to all banks, in lockdown period, no any
Amount debated from any account but still amount debated on 30th april
(339.38rs) and 1st may (250 rs.), 2nd may (98rs.) and still debate amount respectively. Screenshot i already attach
With this mail. So this is not good. I am very disappointed. Lot of money is debated in this 2 months. How your bank fulfill your visionary slogan?? I want my whole debated money back. This is very though situation for me and my family also.
Waiting for your reply. Hope my money will revert soon.

Chetan kapadnis.
Chetan. [protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 03, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

May 05, 2020

Updated by Chaitanya Darshan Dear Sir/Madam,
Today also some charges debated from my account.I attach image with this email. I thing just like other banks my icici bank account is also not safe... after your answer given by you... no official yet contact me.

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Address: Shinha Bhavan Kohka, Kohka

My name is Pintu kumar shashmal and i'm holding a salary in icici bank for the past 2 years. i just saw today when i checked my account online, that twice i have been charged posdec chg of rs. 29.59 each on 29th Apr 2020 and the description says:

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Address: E 17 new jawahar nagar kota

Sir, my truck no. RJ20GB6060 (ICICI Fastag)cross gurgaon toll plaza they told me that your fastag is blacklisted. So plz paid cash,
So i paid toll in cash but after 1hour i received one online fastag msg my 200 amount also deduct in my fastag, so i request plz return my amount.
Thanks

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I have icici savings bank account since match'15.
But from past 2years (2019 & 2020), i observed, icici deducting 826rs./- under dmc charges.
I have neither applied for demat account nor bank has intimated me about this.
How can bank automatically activate demat accounts without customer confirmation?
This is completely unprofessional and unacceptable.
Kindly refund me the amount.
Following are my details -
Icici account no[protected]
Name - akshay kalpe
Mobile no - [protected]
Attached are the screenshots for your reference.

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 03, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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My name is pallab kumar gangopadhyay and i'm holding a salary in icici bank for the past 2 years. I just saw today when i checked my account online, that thrice i have been charged posdec chg of rs. 29.50 each on 1st may 2020 and the description says:
1/05/2020 posdec chg/[protected]/1117+gst dr inr 29.50
1/05/2020 posdec chg/[protected]/1117+gst dr inr 29.50
1/05/2020 posdec chg/[protected]/1117+gst dr inr 29.50

ICICI Bank customer support has been notified about the posted complaint.

May 02, 2020

Updated by Raja_1992@g Please help me need an urgent help on this and refund even

May 02, 2020

Updated by Raja_1992@g Today even 29.50 amt got deducted for[protected].
What is this going on. Please help me someone

Verified Support

May 03, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0j0hg) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

May 04, 2020

Updated by Raja_1992@g The Emil id is saying to be invalid as it's showing protected @icici.com

May 04, 2020

Updated by Raja_1992@g Can you please help me with a correct emails?

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Address: Nagarbhavi Bangalore

Website: [email protected]

Dear sir,

I have sb account in icici bank bangalore. Nagarbhavi branch, account number is :[protected], name : sunny r nayaka. K m today i am done a wrong transaction today trough imps only pls refund my amount my account..

ðŸ‘‡wrong transaction details

Bank : vijaya bank (Bob)
Name : rashtriya enterprises
A/c no : [protected]
Ifsc : vijb0001455
Account type : current account

Imps amount : 96000/-

Imps ref no :[protected]

So pls take refund to my account only pls do the needful...

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Bank has charged wrongly for DP charges for the month of (upto) November 2019.

I am not using demat account but still they are charging.

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I have icici savings bank account since match'15.
But from past 2years (2019 & 2020), i observed, icici deducting 826rs./- under dmc charges.
I have neither applied for demat account nor bank has intimated me about this.
How can bank automatically activate demat accounts without customer confirmation?
This is completely unprofessional and unacceptable.
Kindly refund me the amount.
Following are my details -
Icici account no[protected]
Name - akshay kalpe
Mobile no - [protected]
Attached are the screenshots for your reference.

ICICI Bank customer support has been notified about the posted complaint.

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Address: chandigarh

Without my knowledge 500 rupees is debeted from my acount. I tried to call customer care so many times but they are not responding at all.

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