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ICICI Bank Complaints & Reviews

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Updated: Jun 13, 2026
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ICICI Bank reviews & complaints page 378

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A
aamir kha
May 3, 2020
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Wanted to check why there was a debit of 590rs in my account for ECS Charges, the helpline number [protected] is chargeable and at the end of the call they tell you that they work from Monday to Friday so by the time you spend about 5 mins on navigating the options all your mobile balance is over...cheap bastards
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    Pankaj Nanaware
    May 3, 2020
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    deducted charges atd- rtnchgs apr 20 gst

    What is the reason to deduct charges for
    ATD-0xx3222-RTNCHGSAPR20GST /-

    Rs.59 deduction BANK CHARGES on[protected]

    Please explain....
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    G
    G. Deepan
    May 3, 2020
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    Address: NO:2/173 RAGESH SHARMA NAGAR, GOVILANCHERY,CHENNAI

    My Account got debited with 538.33 as ECSRTNCHG, why this is happening????? What is actually ECSRTNCHG ??? Why it deducting from account.customer care not attend the call
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      K
      Karan2k
      May 2, 2020
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      Resolved

      Address: B/5,Welcomenagar, Gadkholpatia, Ankleshwar, bharuch, 393010

      Hi karan patel here. 805.36 rupees has been deducted from my account as (In[protected] dp chgs till 20 march) on 2-may-2020. I have neither subscribed nor used my demat account till now.

      Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

      Mentioned the transaction remark - in[protected] dp chgs till mar-20

      We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

      I have money deducted twice. ₹ 20 has been deducted once and ₹ 805 a second time. If this is the case then how can we trace icici bank?

      If possible, refund my money
      Aug 14, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 04, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        C
        Chinmayacoolguy
        May 2, 2020
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        Hello Team,

        I saw my ac has been deducted around 823rs saying dp chgs even though i dont have any demat account.

        Please help me. Why such thing happened.
        Call me at[protected]

        Regards
        Chinmay kumar
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          B
          Biswaup
          May 2, 2020
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          Address: Cuttack, odissa

          Last time on 22april 2020 i complained regarding the ecsrtnchg charged 590 rupees. Till i don't get any response from your sides. How irresponsible you are for your valued customer. Is that your good service and benifits to join as icici customer.
          After lockdown i will close my icici bank account and i don't want this type of irresponsible and disability services.
          ICICI Bank customer support has been notified about the posted complaint.
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            R
            Rajendran Muthusamy
            May 2, 2020
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            Address: Vridhachalam

            In my icici account no. rs.29.50 debited as, "RwdFee/[protected]/290320+GST".

            Kindly confirm the transaction details to recover the debited amount.
            Any help would be appreciated!
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              M
              Moham51
              from Chennai, Tamil Nadu
              May 2, 2020
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              Address: Hyderabad .. Santosh nagar

              What is going through my account every month your deducting my money without any information with the name of (Ecsrtnchgs) which is not legal i think because i have searched about this in google and have seen many people had complained about this to your bank.
              Last two days your bank deducted total (2600) hundred from my account you but before that also you have deducted my money many times. Do you want to earning money with your customer. I want my total money back with in one day otherwise i will complain about your bank to get my money back any where.
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 03, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0j0ea) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                K
                Kavi Naren
                Jun 30, 2020
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                What is limit for service charge per month for a salary account? My account is deducted with 1150 rupees as service charge, which was not deducted these many months.

                I fear to fill balance in the account as to when again these charges will be deducted. If this is not clarified, I should think if continuing being your customer.

                Before deducting any charges, do you people know whether the EMIs are paid or not. First of all check whether the EMI is paid or not, then consider to deduct the amount.

                Being such a known organization, you people have to know whether you are deducting the charges in a reasonable way.

                There is no response when called to customer care also.

                Really, very disappointing service from ICICI.

                I need the clarification as soon as possible.
                ICICI Bank customer support has been notified about the posted complaint.
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                  N
                  Namita731
                  May 2, 2020
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                  Hi,

                  Amount rs 826 has bee deducted from my account as dmc/dp chgs till mar.

                  I don't have demat account with you and never used, then kindly explain why amount has been deducted.

                  I have tried contacting you through mail and call via imobile app.

                  I want my money back at earliest as i haven't used demat and don't have demat account.
                  ICICI Bank customer support has been notified about the posted complaint.
                  May 02, 2020
                  Updated by Namita731
                  In subject its showing sp charges

                  Correction- dp charges
                  May 02, 2020
                  Updated by Namita731
                  Just now I saw one demat account linked in imobile that I have never requested and never used. No transaction found as well, is that some kind of fraud?

                  For deduction as well I didnt get any prior notice and after deduction as well didnt received any message.

                  Kindly do the needful as soon as possible.

                  Verified Support
                  May 03, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  May 05, 2020
                  Updated by Namita731
                  Can you please update???
                  May 06, 2020
                  Updated by Namita731
                  I have not received any call, message or update, should I trust this portal as well or not?
                  May 20, 2020
                  Updated by Namita731
                  Not yet resolved
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                    S
                    sunilchowdhary_
                    May 2, 2020
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                    29/04/2020 29/04/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 63.17

                    01/05/2020 01/05/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 33.67

                    02/05/2020 02/05/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 13049.22

                    02/05/2020 02/05/2020 - posdec chg/[protected]/0377+gst 29.5 0.0 13019.72

                    02/05/2020 02/05/2020 - posdec chg/[protected]/0377+gst 0.71 0.0 0.01
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 02, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ix9l) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    May 09, 2020
                    Updated by sunilchowdhary_
                    What is the email ID you have give ?
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                      K
                      kavya yarra
                      May 2, 2020
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                      Dear Customer, transaction of INR 9, 999.00 on ICICI Bank Credit Card is withheld due to security reasons.
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                        R
                        richa raghuvanshi
                        May 2, 2020
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                        Hi richa raghuvanshi here, inr 826.00 rupees has been deducted from my account as dp charges on 28-apr-2019.

                        Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                        Mentioned the transaction remark - dmc/[protected] dp chgs till mar-20

                        We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                        Kindly refund my money at earliest.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 02, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ivzd) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        May 11, 2020
                        Updated by richa raghuvanshi
                        Dear ICICI team,
                        I have not received any ema from ICICI mentioning email ID to register complaint.

                        Please send let me know status of my query.

                        Attaching screen shot of my mail box for 2nd May as in your response it is mentioned that email has been sent.
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                          S
                          Surajit Das786
                          from Powai, Maharashtra
                          May 2, 2020
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                          Resolved

                          Address: Mumbai

                          Dear icici bank,

                          I found 14 times of rupees 29.50 deducted as posdecchg, but i didn't swiped my card for a single time only.
                          I request you to find the cause of deduction from my saving account, details as:[protected].
                          I hope you will help me to solve the issue as possible as early and would guide me the same reason behind it. Please contact me through my email.

                          From
                          Surajit das
                          [protected]
                          Dec 21, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 03, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            C
                            Chaitanya Darshan
                            May 2, 2020
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                            Dear sir/madam,
                            I am chetan kapadnis. 4720 rs debated from my account on 8th and 9th april,
                            2020. (590 rs x 8 transactions). I alredy report regarding this transaction
                            Issue but i am not getting any answer on this. As per government instruction to all banks, in lockdown period, no any
                            Amount debated from any account but still amount debated on 30th april
                            (339.38rs) and 1st may (250 rs.), 2nd may (98rs.) and still debate amount respectively. Screenshot i already attach
                            With this mail. So this is not good. I am very disappointed. Lot of money is debated in this 2 months. How your bank fulfill your visionary slogan?? I want my whole debated money back. This is very though situation for me and my family also.
                            Waiting for your reply. Hope my money will revert soon.

                            Chetan kapadnis.
                            Chetan. [protected]@gmail.com
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 03, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            May 05, 2020
                            Updated by Chaitanya Darshan
                            Dear Sir/Madam,
                            Today also some charges debated from my account.I attach image with this email. I thing just like other banks my icici bank account is also not safe... after your answer given by you... no official yet contact me.

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                              P
                              pintukumarshashmal
                              May 2, 2020
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                              Address: Shinha Bhavan Kohka, Kohka

                              My name is Pintu kumar shashmal and i'm holding a salary in icici bank for the past 2 years. i just saw today when i checked my account online, that twice i have been charged posdec chg of rs. 29.59 each on 29th Apr 2020 and the description says:
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                                rj20gb6060
                                May 2, 2020
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                                Address: E 17 new jawahar nagar kota

                                Sir, my truck no. RJ20GB6060 (ICICI Fastag)cross gurgaon toll plaza they told me that your fastag is blacklisted. So plz paid cash,
                                So i paid toll in cash but after 1hour i received one online fastag msg my 200 amount also deduct in my fastag, so i request plz return my amount.
                                Thanks
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                                  A
                                  Akk1993
                                  May 2, 2020
                                  Resolved
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                                  Resolved

                                  I have icici savings bank account since match'15.
                                  But from past 2years (2019 & 2020), i observed, icici deducting 826rs./- under dmc charges.
                                  I have neither applied for demat account nor bank has intimated me about this.
                                  How can bank automatically activate demat accounts without customer confirmation?
                                  This is completely unprofessional and unacceptable.
                                  Kindly refund me the amount.
                                  Following are my details -
                                  Icici account no[protected]
                                  Name - akshay kalpe
                                  Mobile no - [protected]
                                  Attached are the screenshots for your reference.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 03, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    R
                                    Raja_1992@g
                                    from Hyderabad, Telangana
                                    May 2, 2020
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                                    My name is pallab kumar gangopadhyay and i'm holding a salary in icici bank for the past 2 years. I just saw today when i checked my account online, that thrice i have been charged posdec chg of rs. 29.50 each on 1st may 2020 and the description says:
                                    1/05/2020 posdec chg/[protected]/1117+gst dr inr 29.50
                                    1/05/2020 posdec chg/[protected]/1117+gst dr inr 29.50
                                    1/05/2020 posdec chg/[protected]/1117+gst dr inr 29.50
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    May 02, 2020
                                    Updated by Raja_1992@g
                                    Please help me need an urgent help on this and refund even
                                    May 02, 2020
                                    Updated by Raja_1992@g
                                    Today even 29.50 amt got deducted for[protected].
                                    What is this going on. Please help me someone
                                    Verified Support
                                    May 03, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0j0hg) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    May 04, 2020
                                    Updated by Raja_1992@g
                                    The Emil id is saying to be invalid as it's showing protected @icici.com
                                    May 04, 2020
                                    Updated by Raja_1992@g
                                    Can you please help me with a correct emails?
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                                      S
                                      Sunny Nenapu
                                      May 2, 2020
                                      Resolved
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                                      Resolved

                                      Address: Nagarbhavi Bangalore
                                      Website: [email protected]

                                      Dear sir,

                                      I have sb account in icici bank bangalore. Nagarbhavi branch, account number is :[protected], name : sunny r nayaka. K m today i am done a wrong transaction today trough imps only pls refund my amount my account..

                                      👇wrong transaction details

                                      Bank : vijaya bank (Bob)
                                      Name : rashtriya enterprises
                                      A/c no : [protected]
                                      Ifsc : vijb0001455
                                      Account type : current account

                                      Imps amount : 96000/-

                                      Imps ref no :[protected]

                                      So pls take refund to my account only pls do the needful...
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 02, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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