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ICICI Bank Complaints & Reviews

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3.3

Updated: Dec 13, 2025

Complaints 23730

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14270

Unresolved

9460

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ICICI Bank reviews & complaints page 378

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Hello,
I am mayur shinde. I have one serious complaint as 826.00 rupees has been deducted from my account as (Dmc/[protected]] dp chgs till mar-20) on 28-april 2020. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/[protected] dp chgs till mar-20

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.
Please find attachment for same.

Account detail:
A/c number:[protected]
Customer id:[protected]
Registered mo:[protected]

Thanks,
Mayur shinde
[protected]/[protected]

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hi, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs
Till mar-20) on 28-apr-2020. I have not used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

+1 photos

Jun 2, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iouv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi sir,
Icici bank debited 1170 rs nearly ony account in the form of ecsrtnchg charges.
Customer service is not available even mail also.
Every time they cut some charges on my account and they said their stupid reasons and convey customers.
They cheated the people in the form of charges which we don't know.
Please help me to get back my money.

+2 photos

Aug 11, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Dear sir,
I am S.Kirubanandan. I have Icici debit card now two months we had some cash deduction issues from vin google services.it’s monthly deduct 75 rupees for last two months so please refund the amount and stop the service...Thanks.

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Myself srilatha k, i have been with icici bank since 2018. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till mar-20 is shown in the statement. So please make sure to credit the amount which has been debited so far....

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165 other people found this review helpful

165 found this helpful

.. even though why they took my money... kindly refund the money

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Address: chhatrashal Nagar,nandpuri, 78

My name is om aakash gupta. I have a account in icici bank and it is up and running but suddenly they deducted rs 826 without any notice and they mentioned that dp chgs till march-20. I dont even know what is dp and they have deducted my money. I want my money back. When i call to the bank there is no option to reach to them due to ivr issue.
This is a complete fraud if this thing is happening by a good reputated bank

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 01, 2020

ICICI Bank Customer Care's response Dear Omaakash Gupta,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iov1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Lonand bank ,

Website: Icici

Some balance has been deducted from my account, which may be the reason
Which charg cut
My account No.[protected]
Transition id:- ECSRTNCHG270420_SR6779458

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I am the a/c holder of icici bank. Now they have charged ₹ 689.98 under this category dcardfee3563mar20-feb21+gst
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0in81) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am Tasleem Khan . 772.42 Rupess has been deducted from my account as DP CHGS till March 20 DMC charge on 28.04.2020. I don't no about DMC/ DP charge and I have not activated any service on my savings account. I haven't received any deduction massage to my mobile. I want justice and return back my money in bank account.

+1 photos

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Address: Hyderabad , contact number : 8008337211 , email : [email protected]

Hi i am venkata akhil goud here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-20) on 30th apr-2020. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction id : [protected] dp chgs till mar-20

I want my money back i haven’t use icici demat account till date and i didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back

+1 photos

May 31, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0in5c) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Noida Sector 63

Hi team,

I am baibhav.
I have complain about icici bank.
As i have gone through my transactions today i came to know that the charges of rs 826.00 got deducted from my account as the statement says dmc/in[protected] dp chgs till march-20 on april 28, 2020.
I have neither subscribed nor use any demat account till now.
I would like to let you know that i didn't receive any deductions notification/alert on my phone number which is registered with the bank account.

We customers had an account in the bank because of trust and relations towards icici bank.
This is completely an unacceptable behaviour by the bank.
Kindly go through this concern and resolve this issues on priority.
I am looking for my refund at the earliest during this critical time.

Looking forward to hearing back from you asap.

You can reach me at [protected]@gmail.com
Contact-[protected]/[protected]

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

May 01, 2020

Updated by Vaibhav_Feeling_Freaky Hi Team,

It's been more than 24 hours but didn't get any resolution yet.
Even I am unable to reach customer service representative as well.
Kindly look into this and do needful asap.

May 02, 2020

Updated by Vaibhav_Feeling_Freaky Hi,

Can you please let me know the reason for delay?
I tried to reach customer support via emails and call but got revert that due to the precautionary measures undertaken for our officers in the wake of Corona virus outbreak, we are currently unable to assist you through E-mail.
I need resolution on that concern at the earliest.
Kindly look into this on priority and do needful.

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Address: 1 agraharam street. Bhuvanagiri-608601.ICIC0006052

Feb 24 th icici bank wrongly hold 2440.00 rs from my account after that i have made request letter to my home branch with my 2id proof. But almost 2 months gone amount not revert and there is no response. Please take necessary action thank you..
[protected]
Icici bhuvanagiri
Icic0006052
[protected]
[protected]@gmail.com

+2 photos

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Apr 30, 2020

Updated by g.raja There is no response from bank side like phone call..

May 09, 2020

Updated by g.raja Sir Pls let me know the status of this compliant..

May 15, 2020

Updated by g.raja Sir still there is no response from bank side and your side what happened??

May 18, 2020

Updated by g.raja Is this portal working condition now or not. Please let me know..

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Address: express bulding 9-10 bahadur shah zafar marg, New delhi-110002

I do not have a demat account in icici bank. When i checked my bank transactions and i found that there is one debit transaction 'dmc/in[protected] dp chgs till mar 20' — inr 826'. When i created the demat account just after bank representative had close the account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [[protected]]

+1 photos

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Apr 30, 2020

Updated by Mohan Singh Ranawat Mr. Harsh has open the Demat account and he was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged.

Contact No. of Mr. Harsh is [protected].

kindly resolved and refund my money.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I've done a recharge of amount 298 on 29 april 2020 00:42 the i mobile app showed successful but i haven't got any confirmation msg neither my money got refunded pls help me in this issue.

+1 photos

Apr 30, 2020

Complaint marked as Resolved

Recharge got done after 2 days

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Address: Katraj, Pune

Hi rohit bhosale here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 28-apr-2019. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/[protected] dp chgs till mar-20

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Contact number : [protected]

May 31, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Apr 29, 2020

Updated by bhosale123rohit 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-20) on 28-apr-2020. I have neither subscribed nor used my demat account till now.

Acc No :[protected]

Verified Support

Apr 29, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iimr) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 30, 2020

Updated by bhosale123rohit Hi Team,
Can you please mention complete email id so i can mail my detail.

Not getting [protected] from email id.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iimr_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Vartak Nagar, C 8 201, Vedant Complex Thane

Hello my name is pradeep jadhav m having a icici account[protected]. There are 2 deduction from my account in same month 17th april 2020 Rs 590 & on 29 april 2020 Rs 587.82 i don't understand which kind of deduction it is. I have called serveal time in customer care but no response. If your not willing to inform customer before any kind of a deduction m happy to close mine as well my all accounts from my family.

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Hi,
826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-20) on 28-apr-2019. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/in[protected] dp chgs till mar-20

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Aug 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2020

ICICI Bank Customer Care's response Dear Hitesh Haritwal,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iimo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,

I had went through my bank statements, I could see that 826 rs has been deducted without my knowledge.I dint receive any sms alert as well

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Myself rushikesh mohan rajole. 826.00 rupees has been deducted from my account no.[protected] with comment dp chgs till mar-20 on 28-april-2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.

Regards,
Rushikesh rajole

May 31, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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