Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
Complaints 23755
Resolved
14271
Unresolved
9484
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 379

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Aravinda S
Apr 30, 2020
Resolved
Report
Copy
Resolved

Website: www.mindtree.com

Hi Aravinda S here

RS. 826.00 rupees has been deducted from my account as (DMC/[protected] DP CHGS TILL MAR-20) on 28-apr-2019. I have neither subscribed nor used my Demat account until now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici. Please help us to get this resolved.

Aravinda S
ICICI account No: [protected]
Indira nagr branch
Bangalore

Thanks
+1 photos
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 01, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0is1e) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    anupams
    from Noida, Uttar Pradesh
    Apr 30, 2020
    Resolved
    Report
    Copy
    Resolved

    Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051

    Hi my name is anupam singh and i hold a salary account with icici bank indirapuram branch in ghaziabad. My salary account was created in february 2019 and along with that a demat account was linked to my salary account and i was told that its a free account and it will never be charged..
    I have never traded in any kind of securities using icici's demat account and never intended to. So that's i never bothered to close the demat account as it was free (As per your executive).

    Now in the month of april 2020, 2 amounts rs.201 and rs.624 have been deducted from my account in lieu of so called dp charges (Screenshots attached with the mail).
    First of all bank doesn’t hold any right to deduct any charges without prior notice to the customer. Secondly, how can you even think of charging me of a service which i have never availed.

    I want you to credit the deducted amount into my salary account, else i will be forced to close my salary account in icici bank, which i can easily do as i two other active accounts in hdfc bank and punjab national bank.
    Aug 9, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 01, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ioue) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      J
      Jay Moorthi
      Apr 30, 2020
      Report
      Copy

      Address: Pondicherry

      Dear team,
      My ICICI bank money debited without My knowledge. I were take the E-statement ECSRTNCH type of statement mentioned. Please analyze the issue. My money RS. 1174 deducted.

      Regards,
      Jaymoorthi
      +1 photos
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sandy lonkar
        Apr 30, 2020
        Report
        Copy

        Address: Thermax chowk pune

        I am Sandip Balaso Lonkar. 826 Rupees has been deducted from my account as[protected] DMC/IN[protected] Dp charges Till MAR-20 DP charges on 28/04/2020.
        Previous also they deducted such amount from my account.
        My bank branch located in thermax chawk pune. My mobile number [protected]
        I
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Akashappu007
          Apr 30, 2020
          Report
          Copy

          Hi my name is Akash SH. I got message amount deducted from my saving account 3 times (Re.1, 110 & 99).{dear customer, inr 110.00 was spent using debit card of account xx958 on 03-aug-19. Info: vin*google *z. The available balance.}but i did not do any transaction. Please cross check and revert my money back.

          My card no:[protected]
          My contact no:[protected]
          My email ID : [protected]@yahoo.co.in
          +1 photos
          ICICI Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            MNShinde
            Apr 30, 2020
            Resolved
            Report
            Copy
            Resolved

            Hello,
            I am mayur shinde. I have one serious complaint as 826.00 rupees has been deducted from my account as (Dmc/[protected]] dp chgs till mar-20) on 28-april 2020. I have neither subscribed nor used my demat account till now.

            Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

            Mentioned the transaction remark - dmc/[protected] dp chgs till mar-20

            We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

            Kindly refund my money at earliest.
            Please find attachment for same.

            Account detail:
            A/c number:[protected]
            Customer id:[protected]
            Registered mo:[protected]

            Thanks,
            Mayur shinde
            [protected]/[protected]
            Aug 14, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 01, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              Nikhil04894
              Apr 30, 2020
              Resolved
              Report
              Copy
              Resolved

              Hi, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs
              Till mar-20) on 28-apr-2020. I have not used my demat account till now.

              Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

              We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

              Kindly refund my money at earliest.
              +1 photos
              Jun 2, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 01, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iouv) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sweety764
                Apr 30, 2020
                Resolved
                Report
                Copy
                Resolved

                Hi sir,
                Icici bank debited 1170 rs nearly ony account in the form of ecsrtnchg charges.
                Customer service is not available even mail also.
                Every time they cut some charges on my account and they said their stupid reasons and convey customers.
                They cheated the people in the form of charges which we don't know.
                Please help me to get back my money.
                +2 photos
                Aug 11, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 30, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kiruba Shan
                  Apr 30, 2020
                  Report
                  Copy

                  Dear sir,
                  I am S.Kirubanandan. I have Icici debit card now two months we had some cash deduction issues from vin google services.it’s monthly deduct 75 rupees for last two months so please refund the amount and stop the service...Thanks.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    srilathakodavati
                    Apr 30, 2020
                    Report
                    Copy

                    dmc dp charges march 2020

                    Myself srilatha k, i have been with icici bank since 2018. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till mar-20 is shown in the statement. So please make sure to credit the amount which has been debited so far....
                    Helpful
                    165 other people found this review helpful
                    165 found this helpful
                    12 Comments
                    Report
                    Copy
                    H
                    Haaqim
                    Apr 30, 2020
                    Report
                    Copy

                    .. even though why they took my money... kindly refund the money
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      O
                      Omaakash Gupta
                      Apr 30, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: chhatrashal Nagar,nandpuri, 78

                      My name is om aakash gupta. I have a account in icici bank and it is up and running but suddenly they deducted rs 826 without any notice and they mentioned that dp chgs till march-20. I dont even know what is dp and they have deducted my money. I want my money back. When i call to the bank there is no option to reach to them due to ivr issue.
                      This is a complete fraud if this thing is happening by a good reputated bank
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 01, 2020
                      ICICI Bank Customer Care's response
                      Dear Omaakash Gupta,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iov1) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Raj The Designer {Raj Creations}
                        Apr 30, 2020
                        Report
                        Copy

                        Address: Lonand bank ,
                        Website: Icici

                        Some balance has been deducted from my account, which may be the reason
                        Which charg cut
                        My account No.[protected]
                        Transition id:- ECSRTNCHG270420_SR6779458
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rajeshgd2410
                          Apr 30, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          I am the a/c holder of icici bank. Now they have charged ₹ 689.98 under this category dcardfee3563mar20-feb21+gst
                          I am not aware what type of charges are these.
                          They never informed me regarding these charges either by email or by letter.
                          Who has given right to icici bank to deduct the money without informing us.
                          Because we kept the money in bank that give right to bank that they can do anything whatever they want.

                          There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 30, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0in81) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            T
                            tasleem khan
                            Apr 30, 2020
                            Report
                            Copy

                            I am Tasleem Khan . 772.42 Rupess has been deducted from my account as DP CHGS till March 20 DMC charge on 28.04.2020. I don't no about DMC/ DP charge and I have not activated any service on my savings account. I haven't received any deduction massage to my mobile. I want justice and return back my money in bank account.
                            +1 photos
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              G
                              Goud Akhil Venkat
                              Apr 30, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Hyderabad , contact number : 8008337211 , email : [email protected]

                              Hi i am venkata akhil goud here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-20) on 30th apr-2020. I have neither subscribed nor used my demat account till now.

                              Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                              Mentioned the transaction id : [protected] dp chgs till mar-20

                              I want my money back i haven’t use icici demat account till date and i didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back
                              +1 photos
                              May 31, 2020
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 30, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0in5c) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              2 other people found this review helpful
                              2 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                Vaibhav_Feeling_Freaky
                                Apr 30, 2020
                                Report
                                Copy

                                Address: Noida Sector 63

                                Hi team,

                                I am baibhav.
                                I have complain about icici bank.
                                As i have gone through my transactions today i came to know that the charges of rs 826.00 got deducted from my account as the statement says dmc/in[protected] dp chgs till march-20 on april 28, 2020.
                                I have neither subscribed nor use any demat account till now.
                                I would like to let you know that i didn't receive any deductions notification/alert on my phone number which is registered with the bank account.

                                We customers had an account in the bank because of trust and relations towards icici bank.
                                This is completely an unacceptable behaviour by the bank.
                                Kindly go through this concern and resolve this issues on priority.
                                I am looking for my refund at the earliest during this critical time.

                                Looking forward to hearing back from you asap.

                                You can reach me at [protected]@gmail.com
                                Contact-[protected]/[protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 30, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                May 01, 2020
                                Updated by Vaibhav_Feeling_Freaky
                                Hi Team,

                                It's been more than 24 hours but didn't get any resolution yet.
                                Even I am unable to reach customer service representative as well.
                                Kindly look into this and do needful asap.
                                May 02, 2020
                                Updated by Vaibhav_Feeling_Freaky
                                Hi,

                                Can you please let me know the reason for delay?
                                I tried to reach customer support via emails and call but got revert that due to the precautionary measures undertaken for our officers in the wake of Corona virus outbreak, we are currently unable to assist you through E-mail.
                                I need resolution on that concern at the earliest.
                                Kindly look into this on priority and do needful.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  G
                                  g.raja
                                  from Kurinjippadi, Tamil Nadu
                                  Apr 29, 2020
                                  Report
                                  Copy

                                  Address: 1 agraharam street. Bhuvanagiri-608601.ICIC0006052

                                  Feb 24 th icici bank wrongly hold 2440.00 rs from my account after that i have made request letter to my home branch with my 2id proof. But almost 2 months gone amount not revert and there is no response. Please take necessary action thank you..
                                  [protected]
                                  Icici bhuvanagiri
                                  Icic0006052
                                  [protected]
                                  [protected]@gmail.com
                                  +2 photos
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 30, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Apr 30, 2020
                                  Updated by g.raja
                                  There is no response from bank side like phone call..
                                  May 09, 2020
                                  Updated by g.raja
                                  Sir Pls let me know the status of this compliant..
                                  May 15, 2020
                                  Updated by g.raja
                                  Sir still there is no response from bank side and your side what happened??
                                  May 18, 2020
                                  Updated by g.raja
                                  Is this portal working condition now or not. Please let me know..
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Mohan Singh Ranawat
                                    Apr 29, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: express bulding 9-10 bahadur shah zafar marg, New delhi-110002

                                    I do not have a demat account in icici bank. When i checked my bank transactions and i found that there is one debit transaction 'dmc/in[protected] dp chgs till mar 20' — inr 826'. When i created the demat account just after bank representative had close the account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [[protected]]
                                    +1 photos
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Apr 30, 2020
                                    Updated by Mohan Singh Ranawat
                                    Mr. Harsh has open the Demat account and he was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged.

                                    Contact No. of Mr. Harsh is [protected].

                                    kindly resolved and refund my money.
                                    Verified Support
                                    Apr 30, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      H
                                      Harshil Pathak
                                      Apr 29, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I've done a recharge of amount 298 on 29 april 2020 00:42 the i mobile app showed successful but i haven't got any confirmation msg neither my money got refunded pls help me in this issue.
                                      +1 photos
                                      Apr 30, 2020
                                      Complaint marked as Resolved 
                                      Recharge got done after 2 days
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit