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3.3
Updated: Jun 13, 2026
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ICICI Bank reviews & complaints page 379

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K
Kapcee
May 2, 2020
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Bank has charged wrongly for DP charges for the month of (upto) November 2019.

I am not using demat account but still they are charging.
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    A
    Akk1993
    May 1, 2020
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    I have icici savings bank account since match'15.
    But from past 2years (2019 & 2020), i observed, icici deducting 826rs./- under dmc charges.
    I have neither applied for demat account nor bank has intimated me about this.
    How can bank automatically activate demat accounts without customer confirmation?
    This is completely unprofessional and unacceptable.
    Kindly refund me the amount.
    Following are my details -
    Icici account no[protected]
    Name - akshay kalpe
    Mobile no - [protected]
    Attached are the screenshots for your reference.
    ICICI Bank customer support has been notified about the posted complaint.
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      T
      tanuguptapaytm
      from Mohali, Punjab
      May 1, 2020
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      Address: chandigarh

      Without my knowledge 500 rupees is debeted from my acount. I tried to call customer care so many times but they are not responding at all.
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        S
        Shivankar Mistry
        May 1, 2020
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        Address: Sco - 18 & 19, sector-14, huda shopping center, Gurgaon 122001

        There are some deductions in my account named as posdec and atmdec chg and I was not aware about it and was not informed. I want ot back.
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          V
          Vivek nersu
          May 1, 2020
          Resolved
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          Resolved

          Hi my name is vivek nersu holding account in icici pocharam hyderabad branch on april 11 without informing amount of rs 1399 were debited from my credit card account in the name of one assist could you please cancel and refund my amount..

          Note: i didn't receive any communication about the same from icici and am really wonder want safety they r providing to customers.

          Contact number: [protected]
          Aug 14, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 03, 2020
          ICICI Bank Customer Care's response           Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          View replies
          Can I know when my request will resolve
          Reply
          Vivek nersu's [Complaint's author] reply, May 28, 2020
          ICICI team please look into it and resolve ASAP it's already too late..
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            R
            Ramlakhan Maurya
            May 1, 2020
            Resolved
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            Resolved

            Address: nasik

            Myself ramlakhan s maurya i have been with icici bank since 2017.in march 740/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/in dp chgs till march 2020 is shown in the statement. So please make sure to credit the amount which has been debited so far.
            Aug 8, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 01, 2020
            ICICI Bank Customer Care's response             Dear Ramlakhan Maurya,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iryb) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              ARMAN KHAN PATHAN
              May 1, 2020
              Resolved
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              Resolved

              posdec charges deduction from my account

              Address: India

              My name is salman khan pathan and i'm holding a salary a/c in icici bank for the past 4 years. I just saw today when i checked my account online, that 8 time i have been charged posdec chg of rs. 29.50 each on apr 29, 30 and may 01 and the description says
              Posdec chg/[protected]/0
              494+gst
              Posdec chg/[protected]/0
              494+gst
              Posdec chg/[protected]/0
              494+gst
              Posdec chg/[protected]/0
              494+gstbr...
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              M
              M ashik
              from Siliguri, West Bengal
              May 1, 2020
              Resolved
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              Resolved

              Address: 110 akhil mukherjee road, sarat bose colony, Rahara auto stand, rahara,khardah

              I opend a savings bank a/c on 26.09.2019through online. This is my a/c no[protected]. This a/c was opened online from icici bank website with 10 thousands rupees. My application id is[protected]. But till now a/c is not active. And deposit 10 thousand not refund to me. Even i submit complain many times in icici khardah branch. But didn't get any solution. Please help me. Please refund my 10000 account opening charges. Otherwise i'll take a strong step against bank.
              Thank you.
              Aug 10, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 01, 2020
              ICICI Bank Customer Care's response               Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                K
                [email protected]
                May 1, 2020
                Resolved
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                Resolved

                Dear sir, madam,

                This is shobha, i have been holding account with icici bank from last 5 + year. Icici bank has charged me for mab, even without sending any prior message or indication. If they would have intimated, i would have kept the account healthy. As per rbi guidelines they should message/mail me before levying such charges. Please take action against them if it is against rbi guidelines.

                Dear sir,
                I'm vandana holding icici savings account for past 3 years. A/c#[protected] in marra thalli bangalore.
                Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
                Please take some action against the bank, if it is not complying rbi standards / guidelines

                3/03/2020 23/03/2020 mabchgs-jan20+gst 483.43
                23/03/2020 23/03/2020 mabchgs-feb20+gst 547.33
                Aug 10, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 01, 2020
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iryy) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  Kishmish Gurbani
                  May 1, 2020
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                  Resolved

                  Address: New Delhi

                  I would like to bring it to your notice that, the amount of rs. 129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 02nd march, 02nd april & 01st may 2020. Could you please assist me regarding this. Please find the attachment regarding the same.
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 01, 2020
                  ICICI Bank Customer Care's response                   Dear Kishmish Gurbani,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0irz1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    shreyas hore
                    May 1, 2020
                    Resolved
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                    Resolved

                    I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. The transaction happened today on 1st may 2020.

                    I have trusted icici for security, but this seems even icici is not secure.. Please look into the matter, this may be the case of security breach..

                    Resolve asap.
                    Jun 1, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 01, 2020
                    ICICI Bank Customer Care's response                     Dear Shreyas Hore,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0irza) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    View replies
                    I would like to bring it to your notice that, the amount of rs 1948.29/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal.
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                      S
                      shubhmj
                      May 1, 2020
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                      Resolved

                      Hello sir/ma'am,

                      I want to raise a complain against icici bank because they are deducting multiple time ecs penalty amount from my account for a single loan. I want to share the information, i took one loan with third party finance company (Shubh loans) and my emi date was for every month on 5th but due to some problems every month i'm paying my emi's with late payment charge on 7th. The only thing which i want to highlight if i'm paying my emi and late payment fee on 7th then why my bank deducting 4 to 5 times late payment charge/ecs penalty in every month also the ecs penalty amount is very high as they are deducting 590 rs into 5 times against the loan amount 22000 approx please check and do the needful as they are taking the big amount from my salary without any explaination.
                      Aug 17, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 01, 2020
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0irzm) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        J
                        [email protected]
                        from Bengaluru, Karnataka
                        May 1, 2020
                        Resolved
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                        Resolved

                        lien marked on amount without reason

                        Lien is marked on my account without any mention of reason.
                        I don't have credit card pending dues or I don't have loan, with ICICI.

                        I made 2 UPI transactions, both transaction amounts are under lien and I could not utilise them.
                        Sender account is also mine....
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                        A
                        Aajay gunja
                        from Vijayawada, Andhra Pradesh
                        May 1, 2020
                        Resolved
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                        Resolved

                        Address: guntur

                        Hi,
                        The lockdown period is running in india. The all banks give different type facilities to customer this type. But unfortunately icici bank deduct additional charges in my account. The bank deduct jan to april amount. The one amount is 1th payment jan 28th 826rs rs.2nd payment 18th march payment 402rs, 3rd payment 19th march 420rs, 4th payment 30th march 706rs 5th payment 30th march 973rs 6th payment 15rs + 88rs +280 + 100 rs total 3810/- why is deduct these charges when country facing lockdown. Please refund my money 3810/- rs as soon as possible
                        My salary is 13500 i have pay lot emis nearly 20000 thousand

                        Plz refund my money nearly 4000/ —
                        That's why i am not mateine my balance also
                        Jun 1, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 01, 2020
                        ICICI Bank Customer Care's response                         Dear Aajay Gunja,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0irzt) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Jun 15, 2020
                        Updated by Aajay gunja                         there is no response from icici bank
                        Jun 15, 2020
                        Updated by Aajay gunja                         i I submit [protected]@icicibank.com and i have submit icicibank Complaint box there is no responce
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                          P
                          Pradeep Baloni
                          Apr 30, 2020
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                          Resolved

                          Address: Chandigarh

                          Hi,
                          The lockdown period is running in india. The all banks give different type facilities to customer this type. But unfortunately icici bank deduct ecs return in my account. The bank deduct march and april amount. The one amount is 590 rs. Why is deduct these charges when country facing lockdown. Please refund my 1180 rs as soon as possible.

                          Thanks
                          Jun 2, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 01, 2020
                          ICICI Bank Customer Care's response                           Dear Pradeep Baloni,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0is00) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Adil Bakhtiyar
                            Apr 30, 2020
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                            I am using a amazon pay icici credit card. My statement generation date is on 6th day of the month and 23rd is due date. This month I made full payment on 17th April 2020 which is 6 days prior to due date. But I failed to understand why ''AUTO DEBIT FEE 450 Rupees with 18% gst of 81 Rupees'' levied when i have paid the full payment well in advance. I also mailed this issue to bank but no response received from them yet. kindly request to look into this issue. I'm not gonna pay this wrongful charge.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 01, 2020
                            ICICI Bank Customer Care's response                             Dear Adil Bakhtiyar,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0is09) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            May 06, 2020
                            Updated by Adil Bakhtiyar                             I e-mailed my concern two times to icici bank. But I think Bank is not willing to resolve my concern. Received a reply yesterday from icici bank that they can't help me through email due to lockdown and they didn't mentioned anything regarding my concern and other options for resolving my issue. Pathetic customer service by icici bank. I'm not gonna let it go. I'll file a complaint in consumer court after lockdown for sure.

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                              P
                              Piyushi Mittal
                              Apr 30, 2020
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                              From my ICICI bank account no.[protected], ₹826 has been deducted as DP charges on 2nd April but I haven't opened any demat account.
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                                K
                                Kushagra Mathur
                                Apr 30, 2020
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                                I am not using my debit card anywhere but still there is an cut of money from my account for posdec. Please resolve asap
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                                  K
                                  Kanhaiya.raturi
                                  Apr 30, 2020
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                                  Resolved

                                  ecsr deduction- an amount debited from my account for unknown reason

                                  Hi,
                                  An amount for ECSR charge deducted from my account.
                                  This bank is one of the worst bank i have ever seen. Unnecessarily deducting amount from my account during the COVID-19 pandemic. I want my money back. If you can't provide better service atleast don't create problem for customer. On the other hand I was unable to pay just 500 rupees credit card bill you people have charged me 500 other for the same. What kind of calculations...
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                                  Mahesh065
                                  Apr 30, 2020
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                                  Hi i am mahesh

                                  Today this worst bank icici has deducted 606.78 rupees again from my account as (Dmc/in[protected] dp chgs till mar-20). I have neither subscribed nor used my demat account till ever.

                                  Also i did not get any deduction email/msg on my registered mobile.

                                  And this is happening second time with me.

                                  Below mentioned are the time and amount and i need a proper reason on that deductions.

                                  Mentioned the transaction id : [protected] dp chgs till mar-20
                                  [ deducted on 4/30/2020, 606.78/- ]

                                  Mentioned the transaction id : [protected] dmc dp chgs till mar-20
                                  [ deducted on 4/28/2020, 219.22/- ]

                                  Kindly refund the money asap as i have never used dmat of this worst bank. Even never requested them to open any.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 01, 2020
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iotx) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  May 01, 2020
                                  Updated by Mahesh065                                   Unable to send the mail to --> [protected]@icicibank.com ???

                                  What I need to put in protected ?
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