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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 380

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D
Dip Parmar
Apr 28, 2020
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Dear sir,

My ICICI bank account having account no.[protected]
Is blocked without intimation.

Please do needful
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    M
    Majid Ather
    Apr 28, 2020
    Resolved
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    Resolved

    Address: Tamil nadu mudria ss colny max building

    I received call from this number [protected] on dated 24/4/20 through phone pay.. And he send me massages when i checked the massages on phone pay.. He took my almost 50000 from my account.. Now i need your help to get my money back
    I got on line cheat.. So please i need your help to get my money back take and that person on castudy
    Phene pay andi cici pay mobile i am using. He took money through these two apps from my mobile.. And c
    Now these two application are responsible... For this.. He used pay phone app. Send it massage on pay phone ball icons massages. When i opened that massages.. Same time he took my money.. Ans icici band not send me that time any massages or they didn't check four to five transactions happens and they have to stoped that.. It these two application fault any one can enter and take money from anywhere.. What is they have security to safe the people money. Now these are responsible
    Thanks
    Jun 2, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 28, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0icrv) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      T
      Talluri Vinod
      from Hyderabad, Telangana
      Apr 28, 2020
      Resolved
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      Resolved

      Dear icici,
      I have made a purchase for an amount of 15, 938.34 on march 22, 2020 on amazon and same was converted to 6 month emi facility (Attached emi amortization schedule). The same purchase was cancelled by amazon due to corona outbreak and amount was refunded back to credit card.
      Now i am desired to cancel that 6 month emi option, i have tried to contact icici credit card toll free but it was not available due to current corona outbreak.
      So i am requesting you to cancel the 6 month emi loan of 15, 938.34 for purchase made on amazon on march 22, 2020 as per procedure and refund charges and interest if any.
      +1 photos
      May 3, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 28, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0icra) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Apr 28, 2020
      Updated by Talluri Vinod
      Dissatisfied with the reply to mail sent by me.

      Verified Support
      Apr 29, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0icra_001) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Apr 29, 2020
      Updated by Talluri Vinod
      Already mailed but replied as above .Very annoying and disgusting reply.
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        J
        jyotirmayee mahapatra
        Apr 28, 2020
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        Can you please provide me detail why Amazon has deducted 999 from my Icici bank.. As soon as possible I want reply
        +1 photos
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          A
          Anish Muthigi
          Apr 27, 2020
          Resolved
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          Resolved

          I had invested in 4 mutual funds, ecs was enabled. Bank doesn't inform the customers of ecs return changes, i just realised that each month i am being charged ecs return charges upward of 500 rs. Is this allowed? If these charges are valid, why not inform the customer during the sign up process or when the deductions are happening?

          There is no message when you are signing up for ecs service saying "hey if your ecs doesn't go through you go to pay the penalty" or no message when these deductions are happening from the past 2 years this has been happening. Unfortunately this was my secondary account and i wasn't going into the website (Net-banking) and keeping tabs on my account statement.
          May 29, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 27, 2020
          ICICI Bank Customer Care's response
          Dear Anish Muthigi,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0i7ru) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            R
            ravimr435
            Apr 27, 2020
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            I am RAVINDRA Reddy. 570.19 Rupees has been deducted from my account as (IN[protected] DP CHGS TILL Jan 20) DP charges.

            may i know why your charging for this money.
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              B
              bhartichandel
              Apr 27, 2020
              Resolved
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              Resolved

              Address: Sholinganallur, Chennai

              My Personal loan was deducted on 06 April 2020. I got an email today which is as below,

              "We value your relationship with ICICI Bank.

              We would like to inform you that we have transferred Rs 10229 (Ten Thousand Two Hundred Twenty-Nine Only) via Electronic Transfer to your Account ********1659 on 27-APR-20 on account of Loan Disbursement / Refund of Excess Credit.

              For any clarification or more information, please call our Customer Care between 8:00 a.m.to 8:00 p.m. Alternatively, you may like to contact us by e-mail through the "Email Us" option at www.icicibank.com and for Home Finance loans through the "Write to us" option in the "Contact us" tab at www.icicihfc.com."

              I want to continue my EMI as usual. I have tried calling them but no response, I sent an email but received a response stating that they cannot help me through email.
              May 29, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 28, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0icqw) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Sarat6
                Apr 27, 2020
                Resolved
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                Resolved

                Address: 33-27-1, Dhobi street, ALLIPURAM

                I am saratkumar kuppili, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till 20 on 30th march 2020

                I have never activated and used my demat account there was no prior notice of deduction and i haven't received any deduction message.
                Dmc/in[protected] dp chgs till feb-20
                I need my money back and am ready to complain anywhere else if needed
                Regrads
                Saratkumar kuppili
                [protected]
                May 29, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 27, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  kspreet111
                  Apr 27, 2020
                  Resolved
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                  Resolved

                  I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto-renewal. I have checked this when i was going through my account statement, the amount was debited on 27th april 2020. Could you please assist me regarding this. Please find the attachment regarding the same.
                  +1 photos
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 27, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Srinath vidapu
                    Apr 27, 2020
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                    On 27 apr 2020 night 2:18 AM got a message Txn of INR 599.00 done on Acct XX656 on 27-Apr-20.Info: VSI*WWW MONEY.Avbl Bal:INR
                    Call 18002662 for dispute or SMS BLOCK 656 to [protected]

                    but i haven't done this transaction.
                    +1 photos
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                      J
                      JaiHarsha
                      Apr 26, 2020
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                      Hi,

                      There has been an unauthorized debit from my savings account of rs.199 with comments as "vsi*amazon stan" on 25 apr'20. This is the second time it happened to me. Last month (25mar'20) also the same amount of money got debited with the exact comments.

                      I haven't authorized any of the above transactions and not sure how this happened. I tried to contact icici customer care but my call was not received and sent an email as well but received a reply stating e-mail is not supported because of the current situation.
                      +2 photos
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 27, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0i7a2) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Apr 27, 2020
                      Updated by JaiHarsha
                      What do you mean by UID?
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                        G
                        Garima Emandi
                        Apr 26, 2020
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                        I paid ₹400 via my debit card for online application form of Hyderabad central University but the transaction has not been done by your side please refund my money
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                          P
                          Prasadreddyq
                          from Adur, Kerala
                          Apr 26, 2020
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                          My savings account frozen without informing me.
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                            N
                            Apr 26, 2020
                            Resolved
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                            Resolved

                            Address: 7th A Main Road, Building 11

                            Hi team,

                            My friend named mohsin hasan khan has been harassed by icici bank employee saying emi has been bounced and need to pay penalty saying they will not give mometorium. Today on sunday, without messaging or informing that they are not giving mometorium. Today after so many days they called and harrassed. Let me know action need to be taken.
                            Please reply asap.
                            May 27, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Apr 26, 2020
                            Updated by [email protected]
                            The bank employee is harassing like anything and thta too on Sunday, can't belive ICICI bank is doing these cheap tricks on this lockdown time.
                            Verified Support
                            Apr 26, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0i4pc) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Arun Kumar Ghosh
                              from Kolkata, West Bengal
                              Apr 26, 2020
                              Resolved
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                              Resolved

                              fraudulent transaction using my credit card

                              On 19 nov 2019, i received a text msg i. E. Sms (Copy attached) that i need to update my paytm kyc and i was asked to contact a mob. No. [protected]. I contacted that no. And as per his advice i added money to my paytm wallet a sum of rs 10 (Towards kyc compliance as per instructions) using my icici credit card no. Being xxxxxxxxxxxx6005. Immediately following this i received text messages in my mobile no. [protected] sending otp for the following...
                              +6 photos
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                              sharanya jayaprasad
                              Apr 26, 2020
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                              Sir

                              I had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

                              I haven't received the refund yet (More than 17 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

                              Website : amazon
                              Refund reference # 826761

                              I contacted icici bank customer care but before even talking the representative they dis-connected the call. I raised two complaints, where they never give any complaint number and also no response received.

                              So kindly request you to look into this matter and help me.

                              Best regards
                              +1 photos
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 27, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0i7a7) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Apr 27, 2020
                              Updated by sharanya jayaprasad
                              Please share the email address
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                                S
                                Apr 26, 2020
                                Resolved
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                                Resolved

                                Address: Maharashtra

                                Hi sir,

                                I hold a credit card ending with *7006 and i have already paid off the full amount and still not reflecting on the account.

                                The late fee and interest is getting charged every month. I will request you to remove the late fee and the interest charged as it was not my fault and payment has been made already and still it has been charged.

                                Being such a big bank and not able to manage things and give the basic customer services not in place it's ridiculous bank i won't recommend this to anyone.

                                I will request you to look into this.
                                Email id :- [protected]@gmail.com
                                Jun 1, 2020
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 26, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  C
                                  Chaudhary_ss
                                  Apr 25, 2020
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                                  I register my details to icici Money 2 world after registration i receive a mail to verify the registration to upload a copy of Govt id, but after clicking on link It's ask to visit the branch ?
                                  In lockdown i unable to visit any branch so tell me alternate method to verify my details
                                  +1 photos
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                                    Praful Tiwari
                                    Apr 25, 2020
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                                    SIR I 2 days ago i transferred 2000 RUPEES from my BANK ACCOUNT to my DE-MATE ACCOUNT but the transaction was failed and my money was DEBITED FROM BANK ACCOUNT MY CLIENT ID IS prafulavinas
                                    PLEASE SOLVE MY PROBLEM
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                                      R
                                      Rohini Madne Kumar
                                      Apr 25, 2020
                                      Resolved
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                                      Resolved

                                      Hi team,

                                      Could you please confirm the status of the refund reference# 729618 from the amazon which has been successfully processed on 31st march 2020 as i am not able to see that the amount has been credited in my current statement.

                                      Also interest has been added to non reflected amount in the current bill.

                                      Please let me know if any further information is required.
                                      May 27, 2020
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Apr 25, 2020
                                      Updated by Rohini Madne Kumar
                                      I am tryung to reach the customer care from last 20 days but ubable to connect and didn't heard back anything from them
                                      Verified Support
                                      Apr 25, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Rohini Madne Kumar,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0i1ga) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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