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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 381

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K
Ketan khade
Apr 28, 2020
Resolved
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I have a demat account in icici bank for 1 years now. When i checked my bank transactions and i found that there is one debit transaction dmc/in[protected] dp chgs till mar '20 — inr 826 when i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
May 30, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    O
    omkar dornala
    May 4, 2020
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    Address: Kothaguda kondapur hyderabad

    My amount 826 debited from my account, and debited on the name of transaction is DMC/[protected] DP CHGS TILL M AR-20. customer care is not working now on this lock down. i attached the image also. i dont understand why the deduction happened on my account. and no response from customer care. and i think they are doing purposely on this lock down period so no one can contact customer care and unable to visit branch so long from me.
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    ICICI Bank customer support has been notified about the posted complaint.
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      S
      Shalinib
      Apr 28, 2020
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      Address: Yousufguda

      Dear sir

      With reference to the above the followojg person approached through olx for. Purchase and instead of sending money he has intiated payment and informed that double money will be recived.. As a trail i was ensured the same and he has taken 14000 from me and started telling that there was etror in machine and again asked for 14000.. I got doubt and dint send another money.. Then he started threatening me

      Mobile no to whom payment is done [protected].

      Phone pe transaction ids no

      P2004281430339090492934
      P2004281433525687800801
      P2004281434047976581002
      P2004281434175493310983
      P2004281434316557422622
      P2004281435394031890531
      P2004281438422195231050

      The upi id for thr said account is dear sir

      [protected]@myicici.

      Kindly refund the amount by tracing back to the source account
      May 31, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 29, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0igva) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Dear OLX User,

      Greetings from Team OLX!

      We completely understand your situation and apologize for the inconvenience caused.

      Would request you to elaborate on your concern so that we can assist you accordingly.

      It would be great if you could share the contact details of the person that you are referring to.

      In case of further query or clarification please call our customer care number [protected] (10:00 am to 07:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

      We look forward to serve you better.
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        A
        Akanksha618
        Apr 28, 2020
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        I really want to tell about this unknown activity, the amount of rs 129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited since january 26, 2020 and after that 26 of every month. I guess it is an fraud activity. Could you please assist me regarding this.
        May 30, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 28, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0idui) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        It is not resolved.
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          R
          Ritik naugai
          Apr 28, 2020
          Resolved
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          Resolved

          I order a phone from Amazon but due to lockdown it get cancelled and they give the refund account to my credit card of icici bank but isn't reflect in my card
          +1 photos
          Apr 28, 2020
          Complaint marked as Resolved 
          Apr 28, 2020
          Updated by Ritik naugai
          Its amount not account*
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            D
            Dip Parmar
            Apr 28, 2020
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            Dear sir,

            My ICICI bank account having account no.[protected]
            Is blocked without intimation.

            Please do needful
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              M
              Majid Ather
              Apr 28, 2020
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              Address: Tamil nadu mudria ss colny max building

              I received call from this number [protected] on dated 24/4/20 through phone pay.. And he send me massages when i checked the massages on phone pay.. He took my almost 50000 from my account.. Now i need your help to get my money back
              I got on line cheat.. So please i need your help to get my money back take and that person on castudy
              Phene pay andi cici pay mobile i am using. He took money through these two apps from my mobile.. And c
              Now these two application are responsible... For this.. He used pay phone app. Send it massage on pay phone ball icons massages. When i opened that massages.. Same time he took my money.. Ans icici band not send me that time any massages or they didn't check four to five transactions happens and they have to stoped that.. It these two application fault any one can enter and take money from anywhere.. What is they have security to safe the people money. Now these are responsible
              Thanks
              Jun 2, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 28, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0icrv) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                T
                Talluri Vinod
                from Hyderabad, Telangana
                Apr 28, 2020
                Resolved
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                Resolved

                Dear icici,
                I have made a purchase for an amount of 15, 938.34 on march 22, 2020 on amazon and same was converted to 6 month emi facility (Attached emi amortization schedule). The same purchase was cancelled by amazon due to corona outbreak and amount was refunded back to credit card.
                Now i am desired to cancel that 6 month emi option, i have tried to contact icici credit card toll free but it was not available due to current corona outbreak.
                So i am requesting you to cancel the 6 month emi loan of 15, 938.34 for purchase made on amazon on march 22, 2020 as per procedure and refund charges and interest if any.
                +1 photos
                May 3, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 28, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0icra) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Apr 28, 2020
                Updated by Talluri Vinod
                Dissatisfied with the reply to mail sent by me.

                Verified Support
                Apr 29, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0icra_001) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Apr 29, 2020
                Updated by Talluri Vinod
                Already mailed but replied as above .Very annoying and disgusting reply.
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                  J
                  jyotirmayee mahapatra
                  Apr 28, 2020
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                  Can you please provide me detail why Amazon has deducted 999 from my Icici bank.. As soon as possible I want reply
                  +1 photos
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                    A
                    Anish Muthigi
                    Apr 27, 2020
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                    Resolved

                    I had invested in 4 mutual funds, ecs was enabled. Bank doesn't inform the customers of ecs return changes, i just realised that each month i am being charged ecs return charges upward of 500 rs. Is this allowed? If these charges are valid, why not inform the customer during the sign up process or when the deductions are happening?

                    There is no message when you are signing up for ecs service saying "hey if your ecs doesn't go through you go to pay the penalty" or no message when these deductions are happening from the past 2 years this has been happening. Unfortunately this was my secondary account and i wasn't going into the website (Net-banking) and keeping tabs on my account statement.
                    May 29, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 27, 2020
                    ICICI Bank Customer Care's response
                    Dear Anish Muthigi,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0i7ru) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      ravimr435
                      Apr 27, 2020
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                      I am RAVINDRA Reddy. 570.19 Rupees has been deducted from my account as (IN[protected] DP CHGS TILL Jan 20) DP charges.

                      may i know why your charging for this money.
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                        B
                        bhartichandel
                        Apr 27, 2020
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                        Address: Sholinganallur, Chennai

                        My Personal loan was deducted on 06 April 2020. I got an email today which is as below,

                        "We value your relationship with ICICI Bank.

                        We would like to inform you that we have transferred Rs 10229 (Ten Thousand Two Hundred Twenty-Nine Only) via Electronic Transfer to your Account ********1659 on 27-APR-20 on account of Loan Disbursement / Refund of Excess Credit.

                        For any clarification or more information, please call our Customer Care between 8:00 a.m.to 8:00 p.m. Alternatively, you may like to contact us by e-mail through the "Email Us" option at www.icicibank.com and for Home Finance loans through the "Write to us" option in the "Contact us" tab at www.icicihfc.com."

                        I want to continue my EMI as usual. I have tried calling them but no response, I sent an email but received a response stating that they cannot help me through email.
                        May 29, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 28, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0icqw) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Sarat6
                          Apr 27, 2020
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                          Address: 33-27-1, Dhobi street, ALLIPURAM

                          I am saratkumar kuppili, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till 20 on 30th march 2020

                          I have never activated and used my demat account there was no prior notice of deduction and i haven't received any deduction message.
                          Dmc/in[protected] dp chgs till feb-20
                          I need my money back and am ready to complain anywhere else if needed
                          Regrads
                          Saratkumar kuppili
                          [protected]
                          May 29, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 27, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            kspreet111
                            Apr 27, 2020
                            Resolved
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                            Resolved

                            I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto-renewal. I have checked this when i was going through my account statement, the amount was debited on 27th april 2020. Could you please assist me regarding this. Please find the attachment regarding the same.
                            +1 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 27, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Srinath vidapu
                              Apr 27, 2020
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                              On 27 apr 2020 night 2:18 AM got a message Txn of INR 599.00 done on Acct XX656 on 27-Apr-20.Info: VSI*WWW MONEY.Avbl Bal:INR
                              Call 18002662 for dispute or SMS BLOCK 656 to [protected]

                              but i haven't done this transaction.
                              +1 photos
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                                J
                                JaiHarsha
                                Apr 26, 2020
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                                Hi,

                                There has been an unauthorized debit from my savings account of rs.199 with comments as "vsi*amazon stan" on 25 apr'20. This is the second time it happened to me. Last month (25mar'20) also the same amount of money got debited with the exact comments.

                                I haven't authorized any of the above transactions and not sure how this happened. I tried to contact icici customer care but my call was not received and sent an email as well but received a reply stating e-mail is not supported because of the current situation.
                                +2 photos
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 27, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0i7a2) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Apr 27, 2020
                                Updated by JaiHarsha
                                What do you mean by UID?
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                                  G
                                  Garima Emandi
                                  Apr 26, 2020
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                                  I paid ₹400 via my debit card for online application form of Hyderabad central University but the transaction has not been done by your side please refund my money
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                                    P
                                    Prasadreddyq
                                    from Adur, Kerala
                                    Apr 26, 2020
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                                    My savings account frozen without informing me.
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                                      N
                                      Apr 26, 2020
                                      Resolved
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                                      Resolved

                                      Address: 7th A Main Road, Building 11

                                      Hi team,

                                      My friend named mohsin hasan khan has been harassed by icici bank employee saying emi has been bounced and need to pay penalty saying they will not give mometorium. Today on sunday, without messaging or informing that they are not giving mometorium. Today after so many days they called and harrassed. Let me know action need to be taken.
                                      Please reply asap.
                                      May 27, 2020
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Apr 26, 2020
                                      Updated by [email protected]
                                      The bank employee is harassing like anything and thta too on Sunday, can't belive ICICI bank is doing these cheap tricks on this lockdown time.
                                      Verified Support
                                      Apr 26, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0i4pc) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        A
                                        Arun Kumar Ghosh
                                        from Kolkata, West Bengal
                                        Apr 26, 2020
                                        Resolved
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                                        Resolved

                                        fraudulent transaction using my credit card

                                        On 19 nov 2019, i received a text msg i. E. Sms (Copy attached) that i need to update my paytm kyc and i was asked to contact a mob. No. [protected]. I contacted that no. And as per his advice i added money to my paytm wallet a sum of rs 10 (Towards kyc compliance as per instructions) using my icici credit card no. Being xxxxxxxxxxxx6005. Immediately following this i received text messages in my mobile no. [protected] sending otp for the following...
                                        +6 photos
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