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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 381

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V
Vishakha Gehlot
Jun 29, 2020
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Address: Delhi

I have an 3-in-1 account with icici bank and on 25th june 2020 i have been charged with 757.17 inr as dp charges with transaction remarks as dmc/in[protected] dp chgs till m ay-20. My account is more than 5 years old and i have a free trading account for which i have never been charged before. This is a unauthorized transaction as i never opted for it nor i was informed about the charges in past or present. I need a refund of this amount and i shall never be charged this in future as per initial agreement.
ICICI Bank customer support has been notified about the posted complaint.
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    thesaadlive
    Jun 29, 2020
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    Hello,
    I purchased a product at Amazon from my ICICI BANK Credit Card and due to product not good I returned my product and Amazon revert my amount in credit card within billing cycle. But in the next bill i saw that Icici Bank update late payment charges. When i call customer care, Executive told me that revert amount not count in payment and i can revert only Rs. 140.
    Please have a look.
    ICICI Bank customer support has been notified about the posted complaint.
    Jun 30, 2020
    Updated by thesaadlive
    Bank is denied for reverse charges. Customer care executive said that amazon return amount not count for bill pay.
    Tell me please if return amount is not count then no value of return amount that's not money & if i pay bill the extra money who added the card bank pay me intrest or extra money for that.
    Jun 30, 2020
    Updated by thesaadlive
    Bank is denied for reverse charges. Customer care executive said that amazon return amount not count for bill pay.
    Tell me please if return amount is not count then no value of return amount that's not money & if i pay bill the extra money who added the card bank pay me intrest or extra money for that.

    Verified Support
    Jul 02, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rj0j) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Jul 06, 2020
    Updated by thesaadlive
    Already mailed u can check but problem is same
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      PrateekKiran
      Jun 29, 2020
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      I got erroneous debits again with the label "cms/[protected]/adbldesk_bts_b00401590" on my icici savings account. This time they took 1000 rupees. What is this? This is the 3rd fraud transaction.
      ICICI Bank customer support has been notified about the posted complaint.
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        @nk!t
        Jun 29, 2020
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        Unauthorized charges of Rs. 590 has been made four times on my account as "nach ad rtn charges". So total of Rs. 2360 has been charged to me without any communication or due process. I don't understand what's going on with the bank as i'm unable to even get anyone on the phone for any sort of clarification.
        ICICI Bank customer support has been notified about the posted complaint.
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          V
          vimalravindran
          Jun 29, 2020
          Resolved
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          Resolved

          Address: CHENNAI,TAMILNADU

          Hi i am vimal here. 413.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till may-20) on 25th jun-2020. I have been told that the services for icicidirect are completely free. I was never intending to subscribed not used my demat.

          I want my money back as these charges where never informed and i would not accept this huge amount of deduction. I didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back
          Aug 13, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 02, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Anurag1566
            Jun 29, 2020
            Resolved
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            Resolved

            I anurag srivastava has done a payment to house tax nagar nigam (Through eazypay portal) through phone pay app on 27 june 2020 4.10 pm (Transaction id-p2006271610397993983556) with bank reference no:[protected] account linked to state bank of india munshi pulia branch (Ac no:[protected]). I had attached all transaction related files.
            Please help us to refund my money or update to merchant bank account so can payment will not be delayed.
            Thanks & regards
            Anurag srivastava
            Contact no:[protected]
            Aug 15, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 02, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              Anurag1566
              Jun 29, 2020
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              Address: Nagar nigam

              I have done a payment on 27 june 4.10 pm and amount is debited but transaction shows payment not recieved upi mode and shows status transaction initiated please help us to confirm the status payment
              ICICI Bank customer support has been notified about the posted complaint.
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                Prasad Thakare
                Jun 29, 2020
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                Hi i am prasad thakare here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till may-20) on 25th jun-2020 and 137.67 for (Dmc/in[protected] dp chgs till mar-20) on 28th apr-2020. I have been told that the services for icicidirect are completely free. I was never intending to subscribed nor used my demat. I was forced by the official by calling me everyday to activate the account.

                Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                Mentioned the transaction id : [protected] dp chgs till mar-20 and [protected] dp chgs till myr-20

                I want my money back as these charges where never informed and i would not accept this huge amount of deduction. I didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back
                ICICI Bank customer support has been notified about the posted complaint.
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                  S
                  sng 0583
                  Jun 29, 2020
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                  Address: Icicbank

                  I am satyanarayan gidi500.00 rupees has been deducted from my account as[protected] dp chgs till may-2020) dp charges on

                  29/06/2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

                  Message to my mobile. I need justice and my money back immediately.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    M
                    Monica Vinay
                    Jun 28, 2020
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                    Resolved

                    Address: Bangalore

                    I do not have any existing loan or any emi repayment dues to any loan providers. However, i see this transaction was done on 27th june 2020. Please review and explain why was this transaction done without my consent. I am currently unemployed and i had less 600 rs in my account and i see this money was debited.
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 02, 2020
                    ICICI Bank Customer Care's response
                    Dear Monica Vinay,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0r0yw) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    I do not have any existing loan or any emi repayment dues to any loan providers. However, i see this transaction was done on 20th july 2021. Please review and explain why was this transaction done without my consent. I am currently unemployed and i had less 0 rs in my account and recently I applied for my pf once of amount credited you guys immediately debited with 590, 590, 490 are you guys playing with us all my loans and EMI as cleared for dmi finance in last year. Stop this stupid things either I need to take serious action on this refund my amount.
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                      S
                      SantoshReddyv
                      Jun 28, 2020
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                      Website: Icicibank.com

                      Icici bank has debited amount 2 times totalling 481.83rs from my account, in the name of dp charges. Please credit my money back.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        Prashubh
                        Jun 28, 2020
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                        I have observed number of alien deductions on my icici salary bank account called posdec. The amount deducted is rs. 29.50 from for the same card and transaction. Transaction occurred 43 times from feb 2020. I request an explanation and immediate reversal of the charges and of all the amount you have deducted till date.

                        This is ridiculous way to deduct amount without notifying the customer. Being an old customer of icici, i am expecting from you to take the action as soon as possible and help to resolve this issue. This will help me to continue relationships with icici in future. Attached the screenshot of latest deduction
                        ICICI Bank customer support has been notified about the posted complaint.
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                          PrateekKiran
                          Jun 28, 2020
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                          I have 2 erroneous debits of amount 442.55 and 147.45 respectively with the label "nach_ad_rtn_chrg~adbldesk" on 24 and 29 jun respectively. These are not initiated by me - request a full refund of the amount or state the reason for debits
                          ICICI Bank customer support has been notified about the posted complaint.
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                            V
                            vaisakhep
                            Jun 27, 2020
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                            Resolved

                            I have a salary account with icici bank, the bank automatically made 16 (Approx.) deductions of 29.50 inr as posdec chg. I visited my home branch and the bank executives were of no help and they said for trying to use the card at online pos merchant without having any money in the account which resulted in transaction failed charges, and so many times i was called icici bank customer service number but the call was automatically disconnected. I didn’t use my debit card anywhere in atm, online purchases,.. Etc. And the usage was less in my debit card i’m always transferring icici account money to another account in all the month. I didn't receive any sms or email for bank posdec charge deductions. I want all the deductions made from my account as posdec chg to be refunded.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 02, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rixz) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Pratiksha Bera
                              Jun 27, 2020
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                              I have been charged rs. 826 for dp c hgs on 25th june..
                              I have never opened the dmart a/c and never traded,
                              Please reverse my hard earned money
                              ICICI Bank customer support has been notified about the posted complaint.
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                                S
                                Shanmugasanthosh A
                                Jun 27, 2020
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                                Why dp charges are deducted. I'm not selling any holdings till now just purchased it otherwise i didn't do anything. Resolve and revert the deducted money from my account.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Nishant11
                                  Jun 27, 2020
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                                  An amount of rs 826 debited from my account with the description of dp chg till may charges on 26 th of june

                                  I have never used my demat account and i am not aware about this also.

                                  My bank never communicated this to me ever till i have opened this account.

                                  Amount debited from my account without my consent and knowledge.

                                  Please return my amount back in my account.

                                  Ph no -[protected]
                                  Account no[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    M
                                    mohd. Tosif
                                    from Gurgaon, Haryana
                                    Jun 27, 2020
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                                    Resolved

                                    This is to reference with a tw loan with name of mohammad talim having loan no ltjal[protected] in jalandher area.

                                    That the borrower of above vehicle is no more and there is no any earning member left in borrower family. Still borrowers family has paid many installments even after borrower death. But now due to corona and also other effect the situation is worst for borrower family. Inspite of that they visited to icici bank branch for settlement by saying the above conditions but neither branch not collection agency of the same giving response to family. Instead they are forcing them to pay the emi and even sometimes they threaten the family for recovering the vehicle.

                                    Day by day they are visiting borrower house and harrase them for emi.

                                    Kindly help us to setlle the case in least possible amont so that the borrower family can get noc.

                                    Regards
                                    Mohd tosif.
                                    [protected]
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 02, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Thanushiya Mary A
                                      from Bengaluru, Karnataka
                                      Jun 27, 2020
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                                      I had never asked one assist plan. Without my knowledge, the amount was rs.1899 debited in my saving account on 23.03.2020 and also not getting any customer id from one assist side to deactivate the plan.

                                      Regarding refund the amount, lot of time i spoke with one assist from the date of 23rd march 2020. There is no proper response from one assist side to deactivate the plan. Upto 4th june 2020, not getting the customer id, can't able to deactivate the plan easily.

                                      Due to the lockdown the plan was activated at june 5th, 2020. To deactivate the plan, i made a lot of call conversation with one assist. But still i'm not getting any proper response and my money from one assist.

                                      I don't need any service and any plan. Please deactivate the plan and refund my money as soon as possible. I need my money (Rs.1899)
                                      Please inform me on my email id after resolve my problem.
                                      Mail id: [protected]@gmail.com

                                      Thanks & regards
                                      Thanushiya mary antony ravi
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Dear Thanushiya,
                                      We regret the inconvenience caused to you. You should have never gone through that. Please provide your registered contact number or membership id on this link http://survey.webengage.com/ws/~1qq44ps or you can also drop these details on our Twitter DM or Facebook inbox and we shall look into this matter on a priority and process the refund - Nitesh, Team OneAssist
                                      Dear Thanushiya,
                                      We regret the inconvenience caused to you. You should have never gone through that. Please provide your registered contact number or membership id on this link http://survey.webengage.com/ws/~1qq44ps or you can also drop these details on our Twitter DM or Facebook inbox and we shall look into this matter on a priority and process the refund - Nitesh, Team OneAssist
                                      Dear Thanushiya,
                                      We regret the inconvenience caused to you. You should have never gone through that. Please provide your registered contact number or membership id on this link http://survey.webengage.com/ws/~1qq44ps or you can also drop these details on our Twitter DM or Facebook inbox and we shall look into this matter on a priority and process the refund - Nitesh, Team OneAssist
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                                        J
                                        Jay Puppala
                                        Jun 27, 2020
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                                        Amount of rupees 826 has been deducted from my account under dp chgs till may 20. I never activated demat account. I need refund asap.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qs1c) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qs1c) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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