ICICI Bank Complaints & Reviews

Hi,

There has been an unauthorized debit from my savings account of rs.199 with comments as "vsi*amazon stan" on 25 apr'20. This is the second time it happened to me. Last month (25mar'20) also the same amount of money got debited with the exact comments.

I haven't authorized any of the above transactions and not sure how this happened. I tried to contact icici customer care but my call was not received and sent an email as well but received a reply stating e-mail is not supported because of the current situation.

I paid ₹400 via my debit card for online application form of Hyderabad central University but the transaction has not been done by your side please refund my money

My savings account frozen without informing me.

Hi team,

My friend named mohsin hasan khan has been harassed by icici bank employee saying emi has been bounced and need to pay penalty saying they will not give mometorium. Today on sunday, without messaging or informing that they are not giving mometorium. Today after so many days they called and harrassed. Let me know action need to be taken.
Please reply asap.

On 19 nov 2019, i received a text msg i. E. Sms (Copy attached) that i need to update my paytm kyc and i was asked to contact a mob. No. [protected]. I contacted that no. And as per his advice i added money to my paytm wallet a sum of rs 10 (Towards kyc compliance as per instructions) using my icici credit card no. Being xxxxxxxxxxxx6005. Immediately following this i received text messages in my mobile no. [protected] sending otp for the following...

Sir

I had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

I haven't received the refund yet (More than 17 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

Website : amazon
Refund reference # 826761

I contacted icici bank customer care but before even talking the representative they dis-connected the call. I raised two complaints, where they never give any complaint number and also no response received.

So kindly request you to look into this matter and help me.

Best regards

Hi sir,

I hold a credit card ending with *7006 and i have already paid off the full amount and still not reflecting on the account.

The late fee and interest is getting charged every month. I will request you to remove the late fee and the interest charged as it was not my fault and payment has been made already and still it has been charged.

Being such a big bank and not able to manage things and give the basic customer services not in place it's ridiculous bank i won't recommend this to anyone.

I will request you to look into this.
Email id :- [protected]@gmail.com

I register my details to icici Money 2 world after registration i receive a mail to verify the registration to upload a copy of Govt id, but after clicking on link It's ask to visit the branch ?
In lockdown i unable to visit any branch so tell me alternate method to verify my details

SIR I 2 days ago i transferred 2000 RUPEES from my BANK ACCOUNT to my DE-MATE ACCOUNT but the transaction was failed and my money was DEBITED FROM BANK ACCOUNT MY CLIENT ID IS prafulavinas
PLEASE SOLVE MY PROBLEM

Hi team,

Could you please confirm the status of the refund reference# 729618 from the amazon which has been successfully processed on 31st march 2020 as i am not able to see that the amount has been credited in my current statement.

Also interest has been added to non reflected amount in the current bill.

Please let me know if any further information is required.

Hi team,

May i know why my account being locked?

And nobody from bank ever informed me about the same, i came to know while transferring amount from other bank account.

A few days ago i started using icici bank services but after this i will think twice before using it anymore.

In such unprecedented times we have to face this which is very sad....

This is to inform you, i deepika tuli is holding saving account in icici bank[protected] and have 2 loan installments under ecs from idfc bank for the amount of 6480/ and 3514/- i have availed the facility of 2 months moratorium from idfc first for the period of april and may and was given the moratorium for the said period, but still the amount of rs 589/. And 410/- on[protected] under ecsrtnchg060420_sr67656 and ecsrtnchg01_020420_sr67 has been deducted from my account for no reason, i would request the management of icici bank to look into the matter and i expect deducted amount should get credited in same account asap.

Unauthorized transaction on my debit card was done.I didn't receive any OTP or intimation prior, and the amount was deducted.I have checked for there is no auto payment or other instance. please resolve and refund the debited 1034.32Rs/-.

Vsi amazon debit
I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 24th may, 2020. Could you please assist me regarding this. Please find the attachment regarding the same.

Hi sir/ mam,

I have been a loyal customer of icici bank since 7+ years and have been using this icici credit cardwith number [protected], since then.

I have never missed my emis.

Till june 2019, my emis was auto debiting from bank account on 26th of each month and hence, i didn't get any late fees charges till then.

However, things changed when i closed that bank account.

Having less knowledge on financial matters, i had called icici call representative and she had told me that the last date for my emi payments is last working day of each month.

Now, i had started giving emis manually from july 2019 while keeping in my mind the conveyed last date of payment which was 30th/ 31th of each month.

I have paid emis on the following dates:

S. No billing cycle for which payment was made date of payment late fees charged incl gst
1 8 june 2019 to 8 july 2019 29th july rs 590
2 8 aug 2019 to 8 sep 2019 29th sep rs 590
3 8 sep 2019 to 8 oct 2019 29th oct rs 590
4 8 oct 2019 to 8 nov 2019 30th nov rs 590
5 8 nov 2019 to 8 dec 2019 31th dec rs 590
6 8 dec 2019 to 8 jan 2020 27th jan 2020 rs 590
7 8 jan 2020 to 8 feb 2020 27th feb 2020 rs 590
8 8 feb 2020 to 8 march 2020 26th march 2020 rs 590

Total rs 4720

Refer attached snapshots of the same in the attachments.

All these months, icici bank never smsed me about these late payment charges.

I also never bothered to check credit card statmemnts as i had blind trust in icici bank and its employees.

However, i was recently shocked to learn that i have been charged late fees for paying emis late by 1 or 2 0r 3 days (As in actual, due payment date is 26th of every month), which was only due to communication error from your icici call representatives.

Keeping in mind that i am a loyal customer of icici who has never missed his emis, i would urge you to kindly, refund me all the late fees charges that i have paid to the bank all these months, amounting to rs 4720 (Rs 590*8months).

Thanking you in anticipation.

Regards,
Aftab

From my account, an amount of Rs. 999 was debited for an amazon payment with the tag VSI*AMAZON ST. I'm a prime user for the last 2 months and it membership fee was already paid. It is not due for renewal also. The said amount was debited without my knowledge. Please immediately refund the money ASAP. Transaction reference number is [protected]

Hi team,

Four times money has been deducted from my account two times on 20th april 2020 and on 24th april again two time.

I have never done such transaction but lost total 420+79+799+799=2097/- and i want my money back.

Your bank is too much insecure and can't handle the fraudsters.

Fraud transaction details attached.

I expect necessary steps against fraudsters and want my money back.

Regards
Manindra sinha
[protected]/[protected]

My amount was successfuly refund from Amazon on 2 of April as per bank policy amount should’ve reflect within a five working days and five working days completed but amount not reflect yet and the amount refrence number is 787149 provided by amazon.

Similar to this thread : https://www.consumercomplaints.in/icici-bank-unauthorised-deduction-of-rs-2000-f...⇄

Money from my account has been deducted..

I want to know .

1. Why without my consent ?
2. Why non one told me about this ?
3. Get my money back

My credit card no is xxxx4004. For month of march i got a bill of rs6871.39p. A check of rs 6900/ was drawn on sr postmaster, sansad marg, head post office and dropped on 24th march at kishen ganj branch of icici. On getting recorded messages of non payment, i checked with sr postmaster. According to him the check was received by him on 16th april and cleared on the same day. I have been fined for delayed payment. The amount is about rs 2000/. I had gone on 24th march when delhi was locked down. Considering the special circumstances and my past record, the fine and late fee charges may please be waived off. If it is not possible to waive off the charges, i would like to surrender the card.