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ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 384

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E
Er Atul Gangwar
Apr 19, 2020
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Please Help.. He call me from [protected]. then he message me from [protected] with phone pay link. i do transfer two time at upi [protected]@myicici

1st with 10000 Txn ID - P2004181837056557173498
2nd with 25000 Txn ID - P2004181835032620039884
Date[protected]
Request a Refund.
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    satya thorat
    Apr 19, 2020
    Resolved
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    Resolved

    Dear team,

    I have salary account of icici bank.

    Icici bank charged me 2400 (590*4) for my four lic policies (Four ecs).

    This happen because of my lic ecs bounce.

    Due to corona we received late salary.
    This amount is very high.

    Even my ecs of one of. Policy is 1021 amount. Still. They charged, 590 for that also
    Please look into the same.

    Email id [protected]@gmail.com
    Mobile number [protected]
    Aug 11, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 19, 2020
    ICICI Bank Customer Care's response
    Dear Satya Thorat,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      D
      Dinesh pavar
      Apr 18, 2020
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      Address: Aradhana lake Town vibhag 2 jolva Surat Gujarat

      Hi sir I open ICICI Bank account in online but but my a ccount is block why name Dinesh shivaram pavar
      Account number[protected]
      Mobile no [protected]
      Piz sir unlock my account
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        R
        Rama rao Jagan
        from Mumbai, Maharashtra
        Apr 18, 2020
        Resolved
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        Resolved

        icici bank personal loan not taking money from account inspite of balance present and yet putting extra amount to be paid

        Address: ICICI BANK PORUR

        Icici loan account no: lpche[protected]
        Ecs banking account : citi union bank, ramapuram, a/c: [protected]

        Icici bank usually takes loan from my citi union bank ramapuram, but this month inspite of money presence in the account they didnot took the money and which lead to increase in totoal money. I went and asked the manager on 13.4.20 about this he was not responding to help me. Yet i came and checked the loan...
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        Rama rao Jagan
        from Mumbai, Maharashtra
        Apr 18, 2020
        Resolved
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        Address: ICICI bank porur

        Icici loan account no: lpche[protected]
        Ecs banking account : citi union bank, ramapuram, a/c: [protected]

        Icici bank usually takes loan from my citi union bank ramapuram, but this month inspite of money presence in the account they didnot took the money and which lead to increase in credit. I went and asked the manager on 13.4.20 about this he was not responding to help me. Yet i came and checked the loan amount in home that same day afternoon and i paid 8741 rupees online through the same citi union bank account. With 400 rupees extra without my mistake.

        Today i checked the loan account it is saying i have to pay 918 rupees. I went to bank at 2.30pm the manager told wait till monday and you can ask the loan authority. What for?? For whose mistake should i pay??

        I attach the statement of citi union bank and bank balance was there on 10th april you can check it.
        And i attach the screenshot of demanding me to pay again 918 rupees.
        And i need anwser for the money which i paid 400 rupees extra.
        +2 photos
        May 23, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 19, 2020
        ICICI Bank Customer Care's response
        Dear Rama Rao Jagan,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          Ajinkya Nanavati
          Apr 18, 2020
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          Hi sir/mam,
          I am forced to lodge this complaint as i have seen deductions 10, 000 due to ecs transfer. I had five sip's
          It happened that for some times that i had not maintained sufficient balance for my sip. But owing to that icici is deducting charges from my account without any notice. Below are the deductions during the period[17-april-2020]. I did not realised. This as my salary/savings account was never having negative balance. The bank deducted almost 10000/- in one go. Below are the details:
          Account number[[protected]]
          15/04/2020 15/04/2020 in[protected] dp chgs till sep-1
          9 220.96 0.00
          7 17/04/2020 17/04/2020 upi/[protected]/upi/ajinkyananavat
          I/hdfc bank ltd 10, 000.00 10, 000.00
          8 17/04/2020 17/04/2020 ecsrtnchgs100320_sr[protected]gst 590.00 9, 410.00
          9 17/04/2020 17/04/2020 ecsrtnchgs120320_sr[protected]gst 590.00 8, 820.00
          10 17/04/2020 17/04/2020 ecsrtnchgs070320_sr[protected]gst 590.00 8, 230.00
          11 17/04/2020 17/04/2020 ecsrtnchg070420_sr[protected]gst 590.00 7, 640.00
          12 17/04/2020 17/04/2020 ecsrtnchg01_160320_sr[protected]gst 590.00 7, 050.00
          13 17/04/2020 17/04/2020 ecsrtnchgs160320_sr[protected]gst 590.00 6, 460.00
          14 17/04/2020 17/04/2020 in[protected] dp chgs till sep-1
          9 497.04 5, 962.96
          15 17/04/2020 17/04/2020 ecsrtnchg-14-aug-19+gst 472.00 5, 490.96
          16 17/04/2020 17/04/2020 ecsrtnchg04-10-jan-20+gst 472.00 5, 018.96
          17 17/04/2020 17/04/2020 ecsrtnchg03-13-jan-20+gst 472.00 4, 546.96
          18 17/04/2020 17/04/2020 ecsrtnchg01-15-feb-20+gst 472.00 4, 074.96
          19 17/04/2020 17/04/2020 ecsrtnchg-11-nov-19+gst 472.00 3, 602.96
          20 17/04/2020 17/04/2020 ecsrtnchg-15-nov-19+gst 472.00 3, 130.96
          21 17/04/2020 17/04/2020 ecsrtnchg02-14-feb-20+gst 472.00 2, 658.96
          22 17/04/2020 17/04/2020 ecsrtnchg-16-dec-19+gst 472.00 2, 186.96
          23 17/04/2020 17/04/2020 ecsrtnchg02-16-dec-19+gst 472.00 1, 714.96
          24 17/04/2020 17/04/2020 ecsrtnchg-15-jan-20+gst 472.00 1, 242.96
          25 17/04/2020 17/04/2020 ecsrtnchg02-14-jan-20+gst 472.00 770.96
          26 17/04/2020 17/04/2020 ecsrtnchg03-12-feb-20+gst 472.00 298.96
          27 17/04/2020 17/04/2020 ecsrtnchg04-10-feb-20+gst 298.96 0.00

          Please help me get my money inr 10200 back.
          Please icici, so much has been deducted from my account unethically and i need my money back into my account.

          Waiting for your quick response.

          Thanks and regards,
          Ajinkya nanavati
          ICICI Bank customer support has been notified about the posted complaint.
          Apr 18, 2020
          Updated by Ajinkya Nanavati
          Also after deduction for ECS without any notification and doing it suddenly, there was no sms alert and emails. Also no way to know what charges are pending. This is a way to provide service. You don't know what is happening, and what charges are still pending. Please help and me on this. My sip was only of RS 1000 and i am getting charged for RS 350-500 per translation. I am a middle class person who value his money. please help me on this issue

          Regards,
          Ajinkya Nanavati
          +91 [protected]
          Verified Support
          Apr 18, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Apr 20, 2020
          Updated by Ajinkya Nanavati
          By when icici will contact me
          May 27, 2020
          Updated by Ajinkya Nanavati
          Icici is not refunding money though

          - Bank didn't notified me that to stop ECS
          - My account balance was not negative
          - No notice from bank on pending charges
          - Got to know when i deposit 10000 rupees, all money debited without any notice and no SMS of debited amount.
          - No way to check pending ECS charges
          - I feel if i didn't notice this issue, it would have gone ahead with many more months. As banks just watching joy of charges piling up.
          - For SIP of RS 1000, i have been charged heavily, Not affordable for common man like me.
          I had no way to understand what was happening. Please help me out of this as ICICI is not refunding money.
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            keshav sharma25
            Apr 18, 2020
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            Amount of rupees 825 charged as dp charged till jan 20 from my icici account why this is unauthorized transaction charged...
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              N
              nikhilmhala
              Apr 18, 2020
              Resolved
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              Resolved

              amazon refund not received on credit card ending with 5007

              Hello icici,
              I have received the refund confirmation email from amazon for my transaction. Recently i went over my credit card statement today and discovered that the refund has not been credited to my amazon pay credit card ending with 5007. Please do the needful to file the dispute. As i am not able to reach icici bank credit card on[protected] due to the ongoing covid-19 pandemic. For the reference, i am attaching the received...
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              Rsbbbb
              Apr 18, 2020
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              Need to raise issues
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                chahatg
                Apr 18, 2020
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                Address: Icici bank

                I paid my bill 9 days before the due date. Still auto debit return fee was levied in my bill. No one is answering. All the customer service is ridiculous. What do i do? I can't pay illegitimate charges.
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                  Anupbehera
                  Apr 17, 2020
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                  I have order one smartphone on 22 march 202 from amazon through emi from icici credit card. Later i have canceled the order on 3rd april 2020 due to lockdown and refund has been initiated on dated 13 april 2020 as per amazon customer care.
                  But it is yet to process by bank i have given two time online complaint but yet to get a respond and no is responding in the toll free number.
                  Kindly refund the money to my credit card
                  Amount rs 11749/-
                  Date of transaction 22nd march 2020
                  Icici bank credit card
                  Amazon refund initiation no 217893
                  +1 photos
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 19, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0h6g0) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Apr 27, 2020
                  Updated by Anupbehera
                  Kindly send the correct email address
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                    covid
                    Apr 17, 2020
                    Resolved
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                    Resolved

                    I would like to bring it to your kind notice that an amount of rs. 169/- is being deducted from my icici account and the transaction message says vsi*amazon st. I have tried to speak to the concerned officials in icici but they suggest that i speak to the customer care number. However, i have not been able to get the issue solved.
                    I have not authorised the said recurring deduction and neither do i get any otp for the said deduction/transaction. Thus, i am surprised that every month (For the past 6 or 7 months or perhaps more) the said sum of rs. 169 is getting deducted. My request now is to stop the deduction forthwith and to refund the money which has been deducted in an unauthorised fashion. I am surprised so as to why no otp is required for such a deduction.

                    Kindly assist me regarding this. Any further information if required would be furnished in the due course.
                    May 23, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 19, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Userhyd
                      from Pune, Maharashtra
                      Apr 17, 2020
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                      Resolved

                      Address: Flat 302,sree nilayam apartments,plot 269&270,road no 11A, gopal nagar society, kphb

                      Hi, i have ordered a product from the icici amazon pay credit card in amazon.in and cancelled it as the delay in delivery due to the current situation. I have to receive refund of rs 737 from bank. I have checked with amazon and they said that they have initiated a refund and will be credited with in 2 days. It has been almost 20 days but i could nt get any refund to my account. I tried to call up customer care but no response. Please let me know what to be done for this. I'm ready to share the details of the transaction if necessary.
                      May 20, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 19, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0h6e6) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Khajamubeen
                        Apr 17, 2020
                        Resolved
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                        Resolved

                        Address: Dist:Karimnagar,state:telangana,india

                        I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited every month. Could you please assist me regarding this. Please find the attachment regarding the same.
                        +1 photos
                        May 22, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 18, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited every month. Could you please assist me regarding this. Please find the attachment regarding the same.

                        deduction of 129 rs vsi amazon stan - Comment #3787276 - Image #0
                        I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited every month. Could you please assist me regarding this. Please find the attachment regarding the same.

                        deduction of 129 rs vsi amazon stan - Comment #3787277 - Image #0
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                          Vtmeti
                          Apr 17, 2020
                          Resolved
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                          Resolved

                          Address: ICICI Bank, Financial District Branch, Nanakramguda, Plot no 12, Hyderabad, Telangana 500032

                          Sir

                          I had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

                          I haven't received the refund yet (More than 17 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

                          Website : amazon
                          Refund reference # 810114

                          I contacted icici bank customer care but before even talking the representative they dis-connected the call. I raised two complaints, where they never give any complaint number and also no response received.

                          So kindly request you to look into this matter and help me.

                          Best regards
                          +1 photos
                          Apr 22, 2020
                          Complaint marked as Resolved 
                          Company did not call me not send email however the the refund amount which was pending for more than 17 days was processed immediately. Thank you very much for the help provided
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 19, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0h6e5) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Apr 19, 2020
                          Updated by Vtmeti
                          Dear Sir,

                          Thank you very much, ICICI bank refunded this one. However there is one more refund pending from them which is processed by AMazon on 2-Apr-2020. even today it is not processed. refer to the attachment for more details, request you to help here as well.

                          Thanks much for helping here,
                          Vijay

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                            Rajaleshmi Subbiah
                            Apr 17, 2020
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                            Address: Icici pm Rao road branch, mangalore

                            I went to deposit 60 notes of 500 rs in cash deposit machine in icici pm rao road branch to my icici account. I placed 60 notes and the machine counted and displayed 58 notes in screen. I got scared and cancelled the transaction and took the notes out. The machine gave back only 56 notes. I raised a complaint in the branch and the officials say there are no extra notes in machine and it’s only 56 notes. Please help me to get my notes back.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 17, 2020
                            ICICI Bank Customer Care's response
                            Dear Rajaleshmi Subbiah,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gwyc) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Apr 20, 2020
                            Updated by Rajaleshmi Subbiah
                            I cant view the email id. please resend to my email id.
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                              Khajamubeen
                              Apr 17, 2020
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                              Address: Karimnagar,telangana,india

                              BanksICICI Bankvsi/amazon stan debit
                              [Resolved] ICICI Bank — vsi/amazon stan debit

                              I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction.
                              +1 photos
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                                Mahesh Karale
                                Apr 17, 2020
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                                Address: MIDC, ahmednagar, maharashtra

                                From last three days ECSRTNCHG02 this transaction hitting on my account i need help customer care no is not working and i cant go in bank because of COVID-19 curfew

                                15 Apr 20 -285.51rs
                                17 Apr 20 -589.98rs
                                17 Apr 20 -304.47 rs
                                17 Apr 20 -590.00rs
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                                  Arun Adalja
                                  Apr 17, 2020
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                                  Resolved

                                  atm not allowing money as per card limit

                                  Address: mumbai

                                  I have icici bank saving account in rajkot and i went to withdraw money at atm situated at university road and i want to withdraw 20000 but message came required amount is more when my card limit is rs 50000. Why such problem? In lockdown period atm must provide money as per card limit to avoid self distance problem. I wrote to customer care but they replied they have limited staff so they cannot take up the issue. My account no is[protected]....
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                                  Arunabh Saxena
                                  Apr 16, 2020
                                  Resolved
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                                  Resolved

                                  My account got debited with 590 as ecsrtnchg.
                                  This is the first time this charge is being levied.
                                  I understand it has something to do with an emi on a debit card but i have undertaken no such activity in the last few months.
                                  I have no idea why this specific charge is being levied right now.
                                  What is this charge and why is this happening?
                                  Please explain and clarify.
                                  May 26, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 17, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvno) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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