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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 384

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V
Vikas.asthana
Apr 24, 2020
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Address: ICICI bank, sector 48, Noida,

There has been a transaction from my ICICI bank account and the bank has sent me an auto generated email of a purchase of ₹ 3181.03. I did not do any such payment and nor do I have any emi to pay amounting to this much money.
My account no. is[protected]
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    J
    jomon4527
    Apr 24, 2020
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    I am Remya Kailas, worked at ICICI Bank from January 21, 2011 to August 13, 2013. I resigned from job in 2013 but I didn't get my PF details, so that i can withdraw my amount.
    So, I kindly request you to mail my PF details.
    Employee code : 219157
    Email Id - [protected]@gmail.com
    Phone - [protected]
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      T
      Thakur11894
      Apr 24, 2020
      Resolved
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      Resolved

      Address: ICICI bank branch baddi

      I have got checked my statement and found this deduction with name dcardfee2879feb20-jan21+gst rs.535.13 in total.
      I am not aware what type of charges are these. They never informed me regarding these charges either by email or by letter.
      Who has given right to icici bank to deduct the money without informing us.
      I want my money back in my account.
      My acc. No.[protected]
      Bank icici
      Ifsc icic000499
      Branch baddi
      Mob no. [protected]
      May 27, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 24, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Ranjit kumar nayak
        from Hyderabad, Telangana
        Apr 24, 2020
        Resolved
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        Resolved

        I have received refund on 29th and another refund after few days. I have tried many times to reach customer support. After complaining on social site, some email came to provide for reference number which i replied immidiately. But after than no one came back.

        Still waiting for my money.

        1- exact date of refund - 29 march 2020
        * exact amount of refund - 599
        * reference number - 021340

        2- refund reference # 003581
        Process on 2nd apr 2020
        Jun 1, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 24, 2020
        ICICI Bank Customer Care's response
        Dear Ranjit Kumar Nayak,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0hy9h) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          shreea saha
          Apr 24, 2020
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          I have a salary account with ICICI Bank, In the month of April my account was debited of ECS Return Charges of 550.43, 590 and 39.57 on 9th, 15th and 18th April, 2019 respectively. I don't have any EMI, No leans, no credit card or any thing, I would like to have an explanation regarding this.
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            L
            Lakshmi Prasanna Muthyala
            Apr 24, 2020
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            I paid my EMI amount using UPI this month 20th.
            Today, the amount got debited again from my savings account with some cheque transaction. I am literally left with no money in my bank account right now. Please look into this ASAP

            Date of transaction : 24/4/20
            Amount : 46815
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              J
              jairavi
              Apr 24, 2020
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              Team,
              Bank : ICICI bank

              Refund amount processed still not credited in credit card.

              I got confirmation mail from merchant for refund on 5th April 2020 with reference number #080393
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                S
                somnath varpe
                Apr 24, 2020
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                Resolved

                Address: pune , ambegaon bk

                Dear customer,

                Greetings from icici bank.

                A purchase of inr 79.37 has been made using your debit card linked to icici bank account xx826 on 24-apr-20. Info: vin*google prox.

                The available balance in your account is inr 2, 634.77.

                Unathorsized transaction near about 79.37/ rs, 50 times with in 30 minutes
                So near about 5000/rs deducted from my account. So it was very dangerous.
                It happened on 24/04/20 at mid 2:45 am
                May 25, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 24, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Verified Support
                Apr 24, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0hvqq) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  SmrutiRanjan2020
                  Apr 24, 2020
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                  Carried out transaction on amazon with icici credit card. Orders got cancelled on amazon due to covid. Refund processed by amazon. But icici bank not refunding amount to my credit card.
                  Unable to contact customer care
                  Below is the refund details from amazon

                  Hello,

                  This is to confirm that refund for amount 10560.54 has been successfully processed on[protected] and the amount should reflect in your account by now.

                  Refund reference # 388634
                  May 30, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 24, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0hxdi) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    sarika_saxena
                    Apr 23, 2020
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                    Resolved

                    This is reference to credit card which was allotted to me last year with statement that "no annual fees" and till now i have not use this card but i have received bill on each month of rs. 5520/-
                    I have raised this issue to concern department with below mention sr no. But there is no any resolution i received till now. Customer care said that cpp policy availed by me but i have not avail any policy if you have any acceptance of me regarding this then pls share with me or i will escalate it legally further.
                    Sr no:[protected]/01/2020 with umesh, resolution time given 5 days
                    Mr umesh said that to pay amount of rs. 950/- and rest of the amount will waived off agaist above sr but still there is no any resolution i got.
                    Sr no:[protected] dated 20/03/2020 with mohd r iyaz khan, resolution time given -10 days
                    Issue is still exist, and days to day late fees are adding on the statement. I have chased several times to customer executive to get it completed but its not done till now,
                    Highly appreciate if the issue resolve instantly or i will escalate it legally.
                    I will not pay any outstanding amt against this statement.
                    Credit card no:- [protected]
                    Card holder name:- sarika saxena
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 24, 2020
                    ICICI Bank Customer Care's response
                    Dear Sarika Saxena,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    May 02, 2020
                    Updated by sarika_saxena
                    Dear ICICI Bank,

                    Till now i don;t received any call from your side regarding this issue resolution.

                    Hope for the positive response from your side at earliest.

                    Pls get this closed.

                    Regards
                    Sarika Saxena
                    Dear Customer,

                    We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                    Regards
                    CPP Team
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                      A
                      anurag1.iitd
                      from Gurgaon, Haryana
                      Apr 23, 2020
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                      Resolved

                      Hi,
                      There are 2 cancelled transactions made through my ICICI bank VISA credit card number ending with 0010, where refunds have been processed on 14th April 2020 but still amounts are not reflecting in my account.
                      First Refund Reference # 006750 is of amount Rs 14412.00 and second Refund Reference # 515646 is of amount Rs 8781.00 both made on Amazon for flight booking which got cancelled due to Covid-19. Unable to contact customer care as calls are never getting connected.
                      Please do the needful.
                      May 26, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 24, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0hxe0) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Shyam 748
                        Apr 23, 2020
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                        Refund nor initiate from bank while company has already transfers amount with reference ID 569128 by amazon on 31st march
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                          F
                          Farheen Mushtaq
                          Apr 23, 2020
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                          My refund is prossed by amazon on[protected] but i did n't get refund in my account. I have done payment through credit card. Even till now on 23rd april it is not processed and I am unable to contact on customer care also.
                          Refund reference no 377764

                          Kindly check and update
                          Mbl No: [protected]
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                            S
                            sanjeevk75
                            Apr 23, 2020
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                            Amazon had issued a refund of Rs 370 on 31st march 2020 in my credit card account ending with 7003(last four digits). The refund reference number is 158078. This amount has not been credited yet.
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                              T
                              Talluri Vinod
                              from Hyderabad, Telangana
                              Apr 23, 2020
                              Resolved
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                              Resolved

                              Carried out transaction on amazon with icici credit card. Orders got cancelled on amazon due to covid. Refund processed by amazon on 31.03.2020. But icici bank not refunding amount to my credit card. Unable to contact toll free. No toll free of bank is working now. Not received refund even today i. E on 23.04.2020. Refund reference number given by amazon is 552886.
                              May 3, 2020
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Apr 23, 2020
                              Updated by Talluri Vinod
                              Enclosing mails

                              Verified Support
                              Apr 23, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0hpln) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Apr 23, 2020
                              Updated by Talluri Vinod
                              Very annoying reply . Not willing to refund my money

                              Verified Support
                              Apr 24, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Apr 24, 2020
                              Updated by Talluri Vinod
                              No one from icici have called me regrading refund
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                                P
                                Philomina G
                                Apr 23, 2020
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                                Resolved

                                Address: ICICI Madurai

                                My personal loan EMI towards ICICI Bank is debited twice this month on April 11th and on 13th.

                                I tried all means to connect with ICICI customer service to rectify and but all efforts in vain. Raised service requests and all are closed without any solution.
                                Apr 27, 2020
                                Complaint marked as Resolved 
                                Thanks ICICI BANK. I got my refund.
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                                  M
                                  mirza minhazbeg
                                  Apr 23, 2020
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                                  Resolved

                                  Dear sir,
                                  I have got the home loan from iifl house loan india. I am paying the loan due on 10th of the every month. I am regularly paying my emi, but due to covid-19 pandemic, i haven't gotten sufficient funds because of low earning due to pandemic, my account is not having sufficient funds but ecs is continuously decuducting amount from my account till now total of rs 1178 deducted from my account. But in the evening i am getting message that your ecs. I have called customer care and they are saying that ecs will hit any time even before office hours. Is that possible to happen? I want to know... If you have any idea about this please mail me. My email id is [protected]@gmail.com
                                  Thanks & regards,
                                  Mirza
                                  Jun 2, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 23, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    shashiguptain
                                    from Ahmedabad, Gujarat
                                    Apr 23, 2020
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                                    Rs. 590 deducted from my account with respect to transaction details for ECSRTNCHG130420_SR[protected] for Account No.[protected].
                                    This account is belong to salary account
                                    Kindly look into.
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                                      A
                                      Anita.Pradhan
                                      Apr 23, 2020
                                      Sep 14, 2023
                                      This thread was updated on Sep 14, 2023
                                      Resolved
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                                      Resolved

                                      ecsrtnchg debit of inr 590

                                      I was supposed to pay my emi to sbi merchant on april 10th, 2020 but the auto-debit never happened. After waiting for long, i transferred the emi amount manually on april 18th, 2020 to the respective merchant account number. On april 21st, 2020 i received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can...
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                                      Dnpkumar01
                                      Apr 23, 2020
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                                      Address: CHINTAL, HYDERABAB

                                      On 02nd Mar'2020 charged on the name of POSDEC charges rs.5.51 with transaction ID S69526772.

                                      on 07th Mar'2020 charged on the name of ECSRTNCHGS rs.590.00 with transaction ID S64088891.

                                      the above both are deducted without any information.

                                      Please do the needful.
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