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3.3
Updated: Dec 13, 2025
Complaints 23730
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14270
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ICICI Bank reviews & complaints page 385

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A
Amal Augustine
Apr 16, 2020
Resolved
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Resolved

My account has been kept lien marked even after paying the emi. The customer care is also not available. I tried contacting the few people who provided loan but they also were of no help.in a lockdown situation like this it is very difficult to survive. And also the banks can't hold any funds at this time. Please release the lien marked amount
Ac no.[protected]
+1 photos
May 23, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2020
ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    A
    abhaybhalala
    Apr 16, 2020
    Resolved
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    Resolved

    Respected madam/sir,

    I need your help in refund regarding issue. I did some transactions to amazon website. For some reason order cancelled and amazon has initiated refund process for my transactions. But still i didn't get refund of my transactions.

    24th mar, 2020 there were two transactions for amount rs. 9992 & rs. 9993

    Rs. 9992
    Refund reference no. 920873

    Rs. 9993
    Refund reference no. 153095
    I got refund reference number from amazon customer care.

    Please find attached screenshot from amazon transaction history.

    I tried to contact customer care of icici but no luck with it maybe due to lockdown.

    I also sent two emails to icici but no response with it till the date.
    Apr 19, 2020
    Complaint marked as Resolved 
    I got my refund from amazon on my icici credit card
    ICICI Bank customer support has been notified about the posted complaint.
    Apr 16, 2020
    Updated by abhaybhalala     Please find attached screenshot from amazon transaction history.

    Verified Support
    Apr 17, 2020
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvtq) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Apr 17, 2020
    Updated by abhaybhalala     protected ??? please give me valid email address.
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      M
      Manpreetkaursaini
      Apr 16, 2020
      Resolved
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      Resolved

      Nach_ad_rtn_chrg~bajajfin~ with this statement my amount is deducted without any reason. Guys please refund my amount in my account you should understand the situation of covid 19 but you are creating problem for your customer without any reason. I was contact to bajaj finance they were saying we did not deducted this amount please contact to ecs and icici bank so guys don’t create problem please in this situation i am so frustrated to contact different different team bajaj finance then icici bank
      Aug 15, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 17, 2020
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvn8) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      View replies
      Your mentioned email address is wrong please contact me on my email address [protected]@gmail.com
      Reply
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        A
        Anandmunishkumar
        Apr 16, 2020
        Resolved
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        Resolved

        Address: Chennai

        I relieve my job on december month in my pf account date of exit was updated but my online aadhar verification kyc status is unverified so that i can't able to withdraw my full amount before 1month i claimed advance amount but now this type of problem coming
        The name was in my aadhar card:anandhamunishkumar samuthiram
        But in our establishment:anandha munishkumar s
        Employee id:[protected]
        Uan:[protected]
        Designation:sales executive in samsung
        May 26, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 17, 2020
        ICICI Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvon) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          R
          Rahul Saggam
          Apr 18, 2020
          Resolved
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          Resolved

          Refund was initiated more than 15 days ago, and still no response from the bank.
          i am unable to reach any of the ICICI bank support models.
          No response from ICICI on emails, Phonecalls, twitter.

          Here are the details about the refund,

          ARN number : [protected]

          Refund ID : CR200401150237230925502

          Payment reference number : PZT[protected]KX2KF02

          tried all the below available contacts from last four days, but NO RESPONSE. Even there is no response for dispute also.
          customer.[protected]@icicibank.com
          [protected]@icicibank.com
          [protected]
          [protected]
          [protected]
          Apr 23, 2020
          Complaint marked as Resolved 
          bank refunded the amount after 4 days, when i reached through headquality email address of the bank
          ICICI Bank customer support has been notified about the posted complaint.
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            R
            rachit.90
            Apr 16, 2020
            Resolved
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            Resolved

            Address: DLF Cyber Greens, B-2 Tower B, Gurugram, Haryana 122002
            Website: icici.com

            I opened a salaried saving bank account with icici in december 2019. Recently, i got an email stating that my demat account has been opened. I never requested for a demat account, never even gave any consent or permission to open a demat account.
            Now, i have recently started getting phone calls from bank executive compelling me to invest money into that demat account. This is height of fraudulent activities.

            I feel this is happening with a lot of customers; this is kind of a scam where bank opens fraudulent account to boost their revenues; similar thing happened in us at wells fargo.

            When i reached out to icici stating that i need to close both demat and saving account, they asked me to visit the home branch and i feel they are going to charge me without any reason.
            Aug 9, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 16, 2020
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0go75) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              P
              Poshak Walia
              Apr 16, 2020
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              I m icici bank customer, yesterday 15-04-20 ecsrtnchg charged 575 rupees. I don't know what the charges ecsrtnchg... the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please tell me what the charge it is. My email id is [protected]@gmail.com
              +1 photos
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                R
                Ravi.198
                Apr 16, 2020
                Resolved
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                Resolved

                Sir

                I had made some transactions using the icici bank credit card, and cancelled later.

                I haven't received the refund yet (More than 15 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

                Website : amazon
                Refund reference numbers 1) [protected] and 2) [protected]

                I had written a similar complaint earlier as well but i still haven't received any response (Icici bank)

                Best regards
                May 20, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 16, 2020
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0godx) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Apr 17, 2020
                Updated by Ravi.198                 how to send mail to [protected]@icicibank.com, can you please give me e mail id
                Verified Support
                Apr 17, 2020
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0godx_01) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Rawatparveen74
                  Apr 15, 2020
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                  Resolved

                  Address: P.w.d colony rohtak haryana

                  Am an icici bank customer. Today 15-04-20
                  Ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

                  Thanks & regards,
                  Ranesh chandra singh
                  May 16, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 15, 2020
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Suyashmane
                    Apr 15, 2020
                    Resolved
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                    Resolved

                    I am suyash mane my amount of 343.57rupees has been deducted from my account in the name of dp chgs till jan-20 on 15 april 2020

                    I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

                    I need my money back and am ready to complain anywhere else if needed.

                    Name - suyash dyandeo mane
                    A/c no[protected]
                    In[protected]
                    May 18, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 15, 2020
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      Rajesh Dharmabotla
                      Apr 15, 2020
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                      There is unauthorised transaction from my account today which I have
                      not done.Transation details are given below..

                      VSI/AMAZON STAN/[protected]/[protected]
                      Please check and help us to get money back soon.

                      Thanks
                      Rajesh.D
                      [protected]
                      +1 photos
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                        N
                        Naresh Yns
                        from Namagiripettai, Tamil Nadu
                        Apr 15, 2020
                        May 5, 2023
                        This thread was updated on May 5, 2023
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                        Address: No.7/5, KMK ILLAM, 3rd floor,MAHADEVAN STREET, SEKAR NAGAR, JAFFERKHANPET

                        Dear Sir,
                        I have got the Personal Loan from AXIS Bank.I am requesting axis bank to Hold my 3 month Future EMI As per the Recent Guidelines by RBI declared on 27th March 2020.
                        I sent mail to axis bank and they approved also. My Account got debited with 590 Rs as ECSRTNCHG.Please refund my amount and do needful.
                        I am old customer of icici bank but not satisfying icici bank rules.this is not first time so many times same issues i am faced.
                        This is not fare.

                        Thanks & Regards,
                        Naresh Y.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 16, 2020
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gs3n) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Apr 17, 2020
                        Updated by Naresh Yns                         Dear Team,

                        Already i sent my all details through my register mail id to icici bank customer mail (customer.[protected]@icici.com).
                        Wt is UID(a0gs3n) i am not understand. Pl resolve my problem ASAP.
                        Apr 20, 2020
                        Updated by Naresh Yns                         Dear Team,

                        Kindly update the status of my issues.
                        View replies
                        Hi, we are open to help you! Please provide us your contact number through inbox and we will get back at the earliest.
                        Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                        Reply
                        From my icici bank account deducted Rs. 590.00
                        I don't know why. On 3rd Sept. 2021.
                        This is this the first time that happened to me in last 11yrs with icic bank.
                        Please refund my money ASAP.
                        Contact details: [protected]@gmail.com
                        Mobile number [protected]

                        got debited with 590 rs as ecsrtnchg - Comment #3903865 - Image #0
                        got debited with 590 rs as ecsrtnchg - Comment #3903865 - Image #1
                        Reply
                        From my icici bank account deducted Rs. 590.00 4times
                        I don't know why.
                        This is this the 5th time that happened to me in last 3 months with icic bank.
                        Please refund my money ASAP.
                        Mail: [protected]@gmail.com
                        Acnt:-2102

                        got debited with 590 rs as ecsrtnchg - Comment #3939463 - Image #0
                        Reply
                        ECSRTNCHGS160423_SR[protected]GST

                        In this account My money dedected 2 times from ICICI Bank of ₹590.
                        Kindly refund my money of ₹1180

                        got debited with 590 rs as ecsrtnchg - Comment #4103125 - Image #0
                        got debited with 590 rs as ecsrtnchg - Comment #4103125 - Image #1
                        Reply
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                          T
                          Tany Mittal
                          from Delhi, Delhi
                          Apr 14, 2020
                          Resolved
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                          Resolved

                          Sir

                          I had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

                          I haven't received the refund yet (More than 15 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

                          Website : Amazon
                          Refund Reference # 393379

                          I had written a similar complaint earlier as well but I still haven't received any response(ICICI bank)

                          Best regards
                          +1 photos
                          May 16, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 15, 2020
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0g2vq) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Atul Dhanda
                            Apr 14, 2020
                            Resolved
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                            Resolved

                            Address: Icici bank jind branch

                            I have savings account and paylater account in icici and the bank deducted amount as lien and after payment of laylater i am unable to do any transactions as well as after paying of amount its more than 24 working hours but they are not removing my lean amount. They are taking long time to remove lien and release the lien to my account.

                            This is least expected from such reputed organisation. They should release the lien amount to account. Account no[protected]
                            May 16, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 14, 2020
                            ICICI Bank Customer Care's response                             Dear Atul Dhanda,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Aninda Kar
                              Apr 14, 2020
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                              999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. i dropped an email to [protected]@icicibank.com.
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                                A
                                [email protected]
                                from Manjeri, Kerala
                                Apr 14, 2020
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                                Address: Cochin

                                My ICICI Bank account automatically amount debited 2 time
                                +2 photos
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                                  A
                                  aghosh19
                                  from Silapathar, Assam
                                  Apr 14, 2020
                                  Resolved
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                                  Resolved

                                  Address: Bangalore icici branch

                                  Hi icici bank is charging reward fee rs 29.5 every month without my permission. I have not redeemed anything then why do you charge

                                  My cid is given above in the subject line and i can see that the amount is deducted on 28/2/2020 and 9/4/2020,

                                  Please reverse these charges asap and any such amount deducted without authorisation in the past asap

                                  Also please take necessary action please such that the amount deducted gets reverse and no deduction for reward fee is given in future. I do not require any points on card
                                  May 16, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 14, 2020
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fy7g) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    sumitsaha.92
                                    Apr 13, 2020
                                    Resolved
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                                    Resolved

                                    My account was debited Rs.199 for no apparent reason. The following message was received:

                                    Txn of INR 199.00 done on Acct XX535 on 13-Apr-20.Info: VSI*AMAZON ST.Avbl Bal:INR 4, 239.53.Call 18002662 for dispute or SMS BLOCK 535 to [protected]

                                    I have not made any transactions today and I do not have any auto renewal subscriptions. I have not received any otp or any transaction intimation.

                                    Apparently there are other icici customers with the same issue and this is a common occurrence. I would like to know why it happened and it must be resolved.
                                    +1 photos
                                    May 16, 2020
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 14, 2020
                                    ICICI Bank Customer Care's response                                     Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fy5m) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      M
                                      Mahak9573
                                      Apr 13, 2020
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                                      I mirdul Kumar, had taken your icic bajaj scooter bond in 1999, having certificate no 13885, and bondholders no 0013-884. Its getting maturity in 2023. I want to know the value of bond till the present date.
                                      What will be the value if i want to break the same bond in 1 month
                                      Kindly share the details on
                                      [protected]@gmail.com
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                                        S
                                        sanjay1061kapoor
                                        Apr 14, 2020
                                        Resolved
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                                        Resolved

                                        Address: [email protected]

                                        I have invested in august 2001 in my 3 minor child. Having bond holder no 01306042, 1306040 and 1306041. The detail are as under:

                                        Shristi kapoor 2 bonds bond holder number 01306040
                                        Muskan kapoor 2 bonds bond holder number 01306041
                                        Shresth kapoor 1 bond bond holder number 01306042
                                        The aforesaid bonds had become due for maturity on 28.01.2018. But we have yet not received the maturity proceeds till the date.in the mean time
                                        My address had been changed. I have not received the maturity payment. My change address is
                                        B-37/119 - a-1 nirala nivesh colony
                                        Rathyatra birdopur
                                        Varanasi
                                        Mobile no [protected]
                                        E mail : [protected]@gmail.com
                                        May 16, 2020
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 14, 2020
                                        ICICI Bank Customer Care's response                                         Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Aug 22, 2021
                                        Updated by sanjay1061kapoor                                         icici bank had still not resolved the complain
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