My name is aashish jadhav, an icici bank customer from the last couple of years.
In the month of march, my account is debited three times on the grounds of 'dp chgs till feb 20', something which is completely unforeseen to me. The amount totaling rs. 826.00 has been deducted from my account in the set of three transactions.
When i searched google regarding this dp charges, i found it something related to 'demat account' which i believe may be wrong but whatever it may be. I have never activated or linked anything to my account and neither have i tried doing so. Demat account is something out of boundary.
Most importantly, there was no prior notice of deduction given by the bank through sms or call regarding these deductions and they are not even bothered to inform about the same after deductions have been made.
Only after i logged-in my account and checked the balance, i realized that the said amount was debited from my account.
This is a completely unprofessional and irresponsible act by the bank at this crucial time of covid-19 crisis when people require every single penny of their earnings/savings to be useful and handy when necessary.
It's needless to say that i need a refund as soon as possible or else i will have to undertake more severe action against this deleterious act by icici bank.
May 11, 2020
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 10, 2020
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5cy) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team