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ICICI Bank Complaints & Reviews

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3.3

Updated: Apr 21, 2026

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I have order one smartphone on 22 march 202 from amazon through emi from icici credit card. Later i have canceled the order on 3rd april 2020 due to lockdown and refund has been initiated on dated 13 april 2020 as per amazon customer care.
But it is yet to process by bank i have given two time online complaint but yet to get a respond and no is responding in the toll free number.
Kindly refund the money to my credit card
Amount rs 11749/-
Date of transaction 22nd march 2020
Icici bank credit card
Amazon refund initiation no 217893

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0h6g0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 27, 2020

Updated by Anupbehera Kindly send the correct email address

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I would like to bring it to your kind notice that an amount of rs. 169/- is being deducted from my icici account and the transaction message says vsi*amazon st. I have tried to speak to the concerned officials in icici but they suggest that i speak to the customer care number. However, i have not been able to get the issue solved.
I have not authorised the said recurring deduction and neither do i get any otp for the said deduction/transaction. Thus, i am surprised that every month (For the past 6 or 7 months or perhaps more) the said sum of rs. 169 is getting deducted. My request now is to stop the deduction forthwith and to refund the money which has been deducted in an unauthorised fashion. I am surprised so as to why no otp is required for such a deduction.

Kindly assist me regarding this. Any further information if required would be furnished in the due course.

May 23, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Flat 302,sree nilayam apartments,plot 269&270,road no 11A, gopal nagar society, kphb

Hi, i have ordered a product from the icici amazon pay credit card in amazon.in and cancelled it as the delay in delivery due to the current situation. I have to receive refund of rs 737 from bank. I have checked with amazon and they said that they have initiated a refund and will be credited with in 2 days. It has been almost 20 days but i could nt get any refund to my account. I tried to call up customer care but no response. Please let me know what to be done for this. I'm ready to share the details of the transaction if necessary.

May 20, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0h6e6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Dist:Karimnagar,state:telangana,india

I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited every month. Could you please assist me regarding this. Please find the attachment regarding the same.

May 22, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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G

Gokulkumarks

from Bengaluru, Karnataka

Jan 13, 2021

I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited every month. Could you please assist me regarding this. Please find the attachment regarding the same.

G

Gokulkumarks

from Bengaluru, Karnataka

Jan 13, 2021

I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited every month. Could you please assist me regarding this. Please find the attachment regarding the same.

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Address: ICICI Bank, Financial District Branch, Nanakramguda, Plot no 12, Hyderabad, Telangana 500032

Sir

I had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

I haven't received the refund yet (More than 17 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

Website : amazon
Refund reference # 810114

I contacted icici bank customer care but before even talking the representative they dis-connected the call. I raised two complaints, where they never give any complaint number and also no response received.

So kindly request you to look into this matter and help me.

Best regards

Apr 22, 2020

Complaint marked as Resolved

Company did not call me not send email however the the refund amount which was pending for more than 17 days was processed immediately. Thank you very much for the help provided

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0h6e5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 19, 2020

Updated by Vtmeti Dear Sir,

Thank you very much, ICICI bank refunded this one. However there is one more refund pending from them which is processed by AMazon on 2-Apr-2020. even today it is not processed. refer to the attachment for more details, request you to help here as well.

Thanks much for helping here,
Vijay

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Address: Icici pm Rao road branch, mangalore

I went to deposit 60 notes of 500 rs in cash deposit machine in icici pm rao road branch to my icici account. I placed 60 notes and the machine counted and displayed 58 notes in screen. I got scared and cancelled the transaction and took the notes out. The machine gave back only 56 notes. I raised a complaint in the branch and the officials say there are no extra notes in machine and itâ€™s only 56 notes. Please help me to get my notes back.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Rajaleshmi Subbiah,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gwyc) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 20, 2020

Updated by Rajaleshmi Subbiah I cant view the email id. please resend to my email id.

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Address: Karimnagar,telangana,india

BanksICICI Bankvsi/amazon stan debit
[Resolved] ICICI Bank â€” vsi/amazon stan debit

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction.

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Address: MIDC, ahmednagar, maharashtra

From last three days ECSRTNCHG02 this transaction hitting on my account i need help customer care no is not working and i cant go in bank because of COVID-19 curfew

15 Apr 20 -285.51rs
17 Apr 20 -589.98rs
17 Apr 20 -304.47 rs
17 Apr 20 -590.00rs

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Address: mumbai

I have icici bank saving account in rajkot and i went to withdraw money at atm situated at university road and i want to withdraw 20000 but message came required amount is more when my card limit is rs 50000. Why such problem? In lockdown period atm must provide money as per card limit to avoid self distance problem. I wrote to customer care but they replied they have limited staff so they cannot take up the issue. My account no is[protected]....

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My account got debited with 590 as ecsrtnchg.
This is the first time this charge is being levied.
I understand it has something to do with an emi on a debit card but i have undertaken no such activity in the last few months.
I have no idea why this specific charge is being levied right now.
What is this charge and why is this happening?
Please explain and clarify.

May 26, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvno) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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My account has been kept lien marked even after paying the emi. The customer care is also not available. I tried contacting the few people who provided loan but they also were of no help.in a lockdown situation like this it is very difficult to survive. And also the banks can't hold any funds at this time. Please release the lien marked amount
Ac no.[protected]

May 23, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Respected madam/sir,

I need your help in refund regarding issue. I did some transactions to amazon website. For some reason order cancelled and amazon has initiated refund process for my transactions. But still i didn't get refund of my transactions.

24th mar, 2020 there were two transactions for amount rs. 9992 & rs. 9993

Rs. 9992
Refund reference no. 920873

Rs. 9993
Refund reference no. 153095
I got refund reference number from amazon customer care.

Please find attached screenshot from amazon transaction history.

I tried to contact customer care of icici but no luck with it maybe due to lockdown.

I also sent two emails to icici but no response with it till the date.

Apr 19, 2020

Complaint marked as Resolved

I got my refund from amazon on my icici credit card

ICICI Bank customer support has been notified about the posted complaint.

Apr 16, 2020

Updated by abhaybhalala Please find attached screenshot from amazon transaction history.

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvtq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 17, 2020

Updated by abhaybhalala protected ??? please give me valid email address.

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Nach_ad_rtn_chrg~bajajfin~ with this statement my amount is deducted without any reason. Guys please refund my amount in my account you should understand the situation of covid 19 but you are creating problem for your customer without any reason. I was contact to bajaj finance they were saying we did not deducted this amount please contact to ecs and icici bank so guys donâ€™t create problem please in this situation i am so frustrated to contact different different team bajaj finance then icici bank

Aug 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvn8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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M

Manpreetkaursaini

Apr 18, 2020

Your mentioned email address is wrong please contact me on my email address [protected]@gmail.com

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Address: Chennai

I relieve my job on december month in my pf account date of exit was updated but my online aadhar verification kyc status is unverified so that i can't able to withdraw my full amount before 1month i claimed advance amount but now this type of problem coming
The name was in my aadhar card:anandhamunishkumar samuthiram
But in our establishment:anandha munishkumar s
Employee id:[protected]
Uan:[protected]
Designation:sales executive in samsung

May 26, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvon) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Refund was initiated more than 15 days ago, and still no response from the bank.
i am unable to reach any of the ICICI bank support models.
No response from ICICI on emails, Phonecalls, twitter.

Here are the details about the refund,

ARN number : [protected]

Refund ID : CR200401150237230925502

Payment reference number : PZT[protected]KX2KF02

tried all the below available contacts from last four days, but NO RESPONSE. Even there is no response for dispute also.
customer.[protected]@icicibank.com
[protected]@icicibank.com
[protected]
[protected]
[protected]

Apr 23, 2020

Complaint marked as Resolved

bank refunded the amount after 4 days, when i reached through headquality email address of the bank

ICICI Bank customer support has been notified about the posted complaint.

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Address: DLF Cyber Greens, B-2 Tower B, Gurugram, Haryana 122002

Website: icici.com

I opened a salaried saving bank account with icici in december 2019. Recently, i got an email stating that my demat account has been opened. I never requested for a demat account, never even gave any consent or permission to open a demat account.
Now, i have recently started getting phone calls from bank executive compelling me to invest money into that demat account. This is height of fraudulent activities.

I feel this is happening with a lot of customers; this is kind of a scam where bank opens fraudulent account to boost their revenues; similar thing happened in us at wells fargo.

When i reached out to icici stating that i need to close both demat and saving account, they asked me to visit the home branch and i feel they are going to charge me without any reason.

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0go75) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I m icici bank customer, yesterday 15-04-20 ecsrtnchg charged 575 rupees. I don't know what the charges ecsrtnchg... the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please tell me what the charge it is. My email id is [protected]@gmail.com

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Sir

I had made some transactions using the icici bank credit card, and cancelled later.

I haven't received the refund yet (More than 15 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

Website : amazon
Refund reference numbers 1) [protected] and 2) [protected]

I had written a similar complaint earlier as well but i still haven't received any response (Icici bank)

Best regards

May 20, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0godx) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 17, 2020

Updated by Ravi.198 how to send mail to [protected]@icicibank.com, can you please give me e mail id

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0godx_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: P.w.d colony rohtak haryana

Am an icici bank customer. Today 15-04-20
Ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Thanks & regards,
Ranesh chandra singh

May 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I am suyash mane my amount of 343.57rupees has been deducted from my account in the name of dp chgs till jan-20 on 15 april 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed.

Name - suyash dyandeo mane
A/c no[protected]
In[protected]

May 18, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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