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ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
Complaints 23730
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ICICI Bank reviews & complaints page 387

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P
Purnananda Maharana
from Bhubaneshwar, Odisha
Apr 11, 2020
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Address: Mumbai

I made one transaction in myntra using icici bank credit card, and cancelled later due to delayed delivery. I didn't get the refund yet even more than 15 working days are passed and in email, phone no one responding too. Request you look asap on this.
Credit card no. : [protected]
Cancellation date : 25 th march 2020
Website : myntra

Amount - rs. - 5095.00-
Bank reference number is[protected]
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 11, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Apr 13, 2020
Updated by Purnananda Maharana
I haven't received any call from @icici customer care
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    M
    Mahendrareddy
    Apr 10, 2020
    Resolved
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    Resolved

    Icici bank — mabchgs debited without information.

    Dear sir,
    I'm mahendrareddy holding icici savings account for past 8 years. A/c#[protected] in dilsukunagar hyderabad.
    Without any intimation, my account has been debited more than 1000 rs. My account has a balance 2000 for many times but i have never come across something like this before.
    Please take some appropriate action.
    Apr 10, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
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      D
      Deepan0505
      Apr 10, 2020
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      Address: Chennai

      My name is deepan and i had ordered mobile of rs 13396.10 (Realme 6) in amazon on 20 march 2020 and after 24 march 2020, i canceled this order before delivery. And on 24 march 2020 amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number (646311). So please kindly respond to this complaint it's very urgent.
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 10, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5g8) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Apr 12, 2020
      Updated by Deepan0505
      Still, I didn't get any proper response from your customer service after sent more numbers of mails.

      Kindly contact me in below mode of communications to explain further

      My contact number: [protected]
      My mail id: [protected]@gmail.com

      Note: The issue still persists.
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        A
        Añbee Arin
        Apr 10, 2020
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        Address: Howrah, sankrail, india

        I am Arindam Mondal, anmount of 825.03 rupees has been deducted from my account in the name of dp chgs till 2nd march 2020.
        i haven't received any deduction message.

        I need my money back in my account...
        +1 photos
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          V
          Vaishali Srayam
          Apr 10, 2020
          Resolved
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          Resolved

          unauthorized money withdrawal

          Dear sir

          Ref : sb ac[protected]

          On 8/4/20 there was anunauthorized withdrawal of rs 8000 from the above mentioned icici account at around 1: 30 pm. Since this particular transaction was was not initiated from my end i would like to know the exact details of the transaction.

          I hereby request you to kindly make the refund since the beneficiary is no way concerned with my account and illegal done.br...
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          V
          Vikash Saini 500
          Apr 10, 2020
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          Address: Plot no.122 Surya Nagar, Murlipura

          My self Vikas Saini From Jaipur am a AutoCAD Engineer and i Was purchase a flat on Finance by Iifl home loan, I was always pay my ecs time to time, but in Lockdown my position is not for given Ecs, and as per Central Govt order Ecs will bhi postpone for 3 Months then why this Charges is Dedected in My Account. please Help me
          +1 photos
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            S
            Skaper
            Apr 10, 2020
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            multiple posdec charges of rs 29.50

            Hi,

            I've been using this account for a long time now and recently i noticed that money is being debited by the bank without any reason as to why. At first it was just 1 or 2 deductions a week but now it has come to a point that i get 5-6 instances of these deductions in a day. I've been having low balance on this account since january and use it primarily for online subscriptions. The moment i transfer money to this account...
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            J
            Jaysukh Sonagara
            Apr 10, 2020
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            I have placed the order on Amazon and same was cancelled because of lock down. Amazon has already initiate the refund but refund was not reflect in my credit card after 10 days.

            Refund transaction to ICICI Bank ID is 041313.

            Mobile No. [protected]
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              B
              B N Patra
              Apr 10, 2020
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              Address: Udhampur

              I was used my credit card no [protected] on 23 Mar 2020 at Northern Comd CSD canteen for payment 750/- but amount debited two times i.e 750+750. Request credit amount.
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                V
                viradiya sagar
                Apr 9, 2020
                Resolved
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                Resolved

                Hi,
                From my account there was deduction of 590 rs in bame of ECSRTNCHG060420_SR[protected]

                Why, can i know reason?

                I want my money refunded
                +1 photos
                Apr 10, 2020
                Complaint marked as Resolved 
                I did not get ane message from bank, i saw when i checked my account, that 590 rs were deducted..
                Apr 10, 2020
                Updated by viradiya sagar
                Why it is resolved without resolution
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                  S
                  SN Ramu
                  Apr 10, 2020
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                  Address: HYDERABAD

                  Today 4/9/2020 ecsrtnchg charged 590.00 and 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.
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                    R
                    Rambilas nagar
                    Apr 9, 2020
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                    Address: 34 Krishna Nagar kota Rajasthan 324005
                    Website: I Mobile

                    Hello sir I'm icici bank customer. Today 9/4/2020 ecsrtnchg charged 590 and 590 rupees. I don't know what the charges ecsrtnchg... Bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.
                    +1 photos
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                      R
                      Rubysultana
                      from Hyderabad, Telangana
                      Apr 9, 2020
                      Resolved
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                      Resolved

                      Address: 16-11-69/A Moosarambagh Tv Tower, Malakpet
                      Website: www.icicibank.com

                      Am an icici bank customer. Today 9/4/2020 ecsrtnchg charged 590 and 590 rupees. I don't know what the charges ecsrtnchg... Bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id ruby. [protected]@gmail.com.
                      May 12, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 10, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Aashish Jadhav
                        Apr 9, 2020
                        Resolved
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                        Resolved

                        Address: Mumbai

                        My name is aashish jadhav, an icici bank customer from the last couple of years.

                        In the month of march, my account is debited three times on the grounds of 'dp chgs till feb 20', something which is completely unforeseen to me. The amount totaling rs. 826.00 has been deducted from my account in the set of three transactions.

                        When i searched google regarding this dp charges, i found it something related to 'demat account' which i believe may be wrong but whatever it may be. I have never activated or linked anything to my account and neither have i tried doing so. Demat account is something out of boundary.

                        Most importantly, there was no prior notice of deduction given by the bank through sms or call regarding these deductions and they are not even bothered to inform about the same after deductions have been made.

                        Only after i logged-in my account and checked the balance, i realized that the said amount was debited from my account.

                        This is a completely unprofessional and irresponsible act by the bank at this crucial time of covid-19 crisis when people require every single penny of their earnings/savings to be useful and handy when necessary.

                        It's needless to say that i need a refund as soon as possible or else i will have to undertake more severe action against this deleterious act by icici bank.
                        +3 photos
                        May 11, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 10, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5cy) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          I
                          Imvarma RK
                          Apr 9, 2020
                          Resolved
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                          Resolved

                          Address: madhapur, Hyderabad

                          Am an icici bank customer. Today 4/9/2020 ecsrtnchg charged 451.32 and 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id rajkumar. [protected]@yahoo.com
                          May 10, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 09, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            MANOJ NIKAM
                            from Delhi, Delhi
                            Apr 9, 2020
                            Resolved
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                            Resolved

                            Address: Satara

                            An an icici bank customer. Today[protected] ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                            +1 photos
                            May 13, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 10, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              A2z sale
                              Apr 9, 2020
                              Resolved
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                              Resolved

                              Address: Madipakkam chennai

                              Sir,
                              This is my details
                              First data icici swiping machine
                              Merchent id 75939162
                              Terminal ID 88305395
                              Phone no [protected]
                              Mail id [protected]@gmail.com

                              Last April 1 was swiped 10250...only 5486 credited...balance not credited...kindly do the needful..the reply bank side.

                              Annual maintenance fee for 3 years they deduct balance amount..

                              Without my knowledge how you people deduct amount for annual maintenance ...no intimation anything from your side.u deduct amc for three years..cheated service..i will going to file a case in court..i dont need amc setup..in chrona situatuion u people cheating customer valuable money ..i planned that amount for medical surgery..very worst..i need my money back..
                              +1 photos
                              May 11, 2020
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 10, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                K
                                KarthikMsan
                                Apr 9, 2020
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                                Unauthorised transactions has been made from my account, without my Authentication. And it’s happened repeatedly within one day. I would like to have immediate action to be taken regarding this.

                                Thanks & Regards
                                Karthik
                                [protected]
                                +1 photos
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                                  D
                                  dvenkat88
                                  from Manuguru, Telangana
                                  Apr 8, 2020
                                  Resolved
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                                  Resolved

                                  Hi
                                  I have choose the mortgage optiona and after that i was realise to pay the my personal loan as per schedule.
                                  I tried to send three emails and chat with imobile app.

                                  But my personal loan amount was converted to mortgage.

                                  Please change it asper the scheduler of every month.
                                  I have attached required details to screen shots.

                                  Thanks
                                  Venkatareddy
                                  [protected]
                                  +1 photos
                                  May 14, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 09, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    V
                                    Vishakh R Nair
                                    Apr 8, 2020
                                    Resolved
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                                    Resolved

                                    Address: US

                                    Today on april 8, 2020. I received a message from icici bank saying a purchase of inr 3493 has been made using your debit card linked to icici bank account. Info: vin*coursra 5u3

                                    I am very confident that i have not registered or authorsied any transaction on any service on coursera for more than 5 years.
                                    I would like to have 3493 debited back into my account. Kindly help me out in this issue.
                                    +1 photos
                                    May 12, 2020
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 09, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ezrk) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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