ICICI Bank Complaints & Reviews

Hello icici,
I have received the refund confirmation email from amazon for my transaction. Recently i went over my credit card statement today and discovered that the refund has not been credited to my amazon pay credit card ending with 5007. Please do the needful to file the dispute. As i am not able to reach icici bank credit card on[protected] due to the ongoing covid-19 pandemic. For the reference, i am attaching the received amazon refund email along with the mail. Please find attached details of the transaction for your reference and do the needful to resolve the issue.

Name on card:- nikhil chandrakant
Name of customer:- nikhil chandrakant mhala
Card number end :- xxxxxx5007
Refund reference # 857574
Refund amount:- 375/- (Processed on 2/31/2020) and 187/- (Processed on 03/04/2020)

Email from amazon 1:-
Hello,

This is to confirm that refund for amount 375 has been successfully processed on 3/31/2020 and the amount should reflect in your account by now.

Refund reference # 857574

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

Thanks for choosing amazon.in

Email from amazon 2:-
Hello,

This is to confirm that refund for amount 187.00 has been successfully processed on[protected] and the amount should reflect in your account by now.
Refund reference # 857574

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

Thanks for choosing amazon.in
Thanks and regards
Nikhil chandrakant mhala

Need to raise issues

I paid my bill 9 days before the due date. Still auto debit return fee was levied in my bill. No one is answering. All the customer service is ridiculous. What do i do? I can't pay illegitimate charges.

I have order one smartphone on 22 march 202 from amazon through emi from icici credit card. Later i have canceled the order on 3rd april 2020 due to lockdown and refund has been initiated on dated 13 april 2020 as per amazon customer care.
But it is yet to process by bank i have given two time online complaint but yet to get a respond and no is responding in the toll free number.
Kindly refund the money to my credit card
Amount rs 11749/-
Date of transaction 22nd march 2020
Icici bank credit card
Amazon refund initiation no 217893

I would like to bring it to your kind notice that an amount of rs. 169/- is being deducted from my icici account and the transaction message says vsi*amazon st. I have tried to speak to the concerned officials in icici but they suggest that i speak to the customer care number. However, i have not been able to get the issue solved.
I have not authorised the said recurring deduction and neither do i get any otp for the said deduction/transaction. Thus, i am surprised that every month (For the past 6 or 7 months or perhaps more) the said sum of rs. 169 is getting deducted. My request now is to stop the deduction forthwith and to refund the money which has been deducted in an unauthorised fashion. I am surprised so as to why no otp is required for such a deduction.

Kindly assist me regarding this. Any further information if required would be furnished in the due course.

Hi, i have ordered a product from the icici amazon pay credit card in amazon.in and cancelled it as the delay in delivery due to the current situation. I have to receive refund of rs 737 from bank. I have checked with amazon and they said that they have initiated a refund and will be credited with in 2 days. It has been almost 20 days but i could nt get any refund to my account. I tried to call up customer care but no response. Please let me know what to be done for this. I'm ready to share the details of the transaction if necessary.

I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited every month. Could you please assist me regarding this. Please find the attachment regarding the same.

Sir

I had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

I haven't received the refund yet (More than 17 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

Website : amazon
Refund reference # 810114

I contacted icici bank customer care but before even talking the representative they dis-connected the call. I raised two complaints, where they never give any complaint number and also no response received.

So kindly request you to look into this matter and help me.

Best regards

I went to deposit 60 notes of 500 rs in cash deposit machine in icici pm rao road branch to my icici account. I placed 60 notes and the machine counted and displayed 58 notes in screen. I got scared and cancelled the transaction and took the notes out. The machine gave back only 56 notes. I raised a complaint in the branch and the officials say there are no extra notes in machine and it’s only 56 notes. Please help me to get my notes back.

BanksICICI Bankvsi/amazon stan debit
[Resolved] ICICI Bank — vsi/amazon stan debit

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction.

From last three days ECSRTNCHG02 this transaction hitting on my account i need help customer care no is not working and i cant go in bank because of COVID-19 curfew

15 Apr 20 -285.51rs
17 Apr 20 -589.98rs
17 Apr 20 -304.47 rs
17 Apr 20 -590.00rs

I have icici bank saving account in rajkot and i went to withdraw money at atm situated at university road and i want to withdraw 20000 but message came required amount is more when my card limit is rs 50000. Why such problem? In lockdown period atm must provide money as per card limit to avoid self distance problem. I wrote to customer care but they replied they have limited staff so they cannot take up the issue. My account no is[protected].

My account got debited with 590 as ecsrtnchg.
This is the first time this charge is being levied.
I understand it has something to do with an emi on a debit card but i have undertaken no such activity in the last few months.
I have no idea why this specific charge is being levied right now.
What is this charge and why is this happening?
Please explain and clarify.

My account has been kept lien marked even after paying the emi. The customer care is also not available. I tried contacting the few people who provided loan but they also were of no help.in a lockdown situation like this it is very difficult to survive. And also the banks can't hold any funds at this time. Please release the lien marked amount
Ac no.[protected]

Respected madam/sir,

I need your help in refund regarding issue. I did some transactions to amazon website. For some reason order cancelled and amazon has initiated refund process for my transactions. But still i didn't get refund of my transactions.

24th mar, 2020 there were two transactions for amount rs. 9992 & rs. 9993

Rs. 9992
Refund reference no. 920873

Rs. 9993
Refund reference no. 153095
I got refund reference number from amazon customer care.

Please find attached screenshot from amazon transaction history.

I tried to contact customer care of icici but no luck with it maybe due to lockdown.

I also sent two emails to icici but no response with it till the date.

Nach_ad_rtn_chrg~bajajfin~ with this statement my amount is deducted without any reason. Guys please refund my amount in my account you should understand the situation of covid 19 but you are creating problem for your customer without any reason. I was contact to bajaj finance they were saying we did not deducted this amount please contact to ecs and icici bank so guys don’t create problem please in this situation i am so frustrated to contact different different team bajaj finance then icici bank

I relieve my job on december month in my pf account date of exit was updated but my online aadhar verification kyc status is unverified so that i can't able to withdraw my full amount before 1month i claimed advance amount but now this type of problem coming
The name was in my aadhar card:anandhamunishkumar samuthiram
But in our establishment:anandha munishkumar s
Employee id:[protected]
Uan:[protected]
Designation:sales executive in samsung

Refund was initiated more than 15 days ago, and still no response from the bank.
i am unable to reach any of the ICICI bank support models.
No response from ICICI on emails, Phonecalls, twitter.

Here are the details about the refund,

ARN number : [protected]

Refund ID : CR200401150237230925502

Payment reference number : PZT[protected]KX2KF02

tried all the below available contacts from last four days, but NO RESPONSE. Even there is no response for dispute also.
customer.[protected]@icicibank.com
[protected]@icicibank.com
[protected]
[protected]
[protected]

I opened a salaried saving bank account with icici in december 2019. Recently, i got an email stating that my demat account has been opened. I never requested for a demat account, never even gave any consent or permission to open a demat account.
Now, i have recently started getting phone calls from bank executive compelling me to invest money into that demat account. This is height of fraudulent activities.

I feel this is happening with a lot of customers; this is kind of a scam where bank opens fraudulent account to boost their revenues; similar thing happened in us at wells fargo.

When i reached out to icici stating that i need to close both demat and saving account, they asked me to visit the home branch and i feel they are going to charge me without any reason.

I m icici bank customer, yesterday 15-04-20 ecsrtnchg charged 575 rupees. I don't know what the charges ecsrtnchg... the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please tell me what the charge it is. My email id is [protected]@gmail.com