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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 389

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A
Ankur Hooda
from Delhi, Delhi
Apr 12, 2020
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Hi,
I have taken home loan from icici bank for under construction project (Loan application number - [protected]). Builder raises demand for each installment every month. There are total 8 installments.

Builder of my project has shared demand letter for 5th installment on 27th mar 20 and due date is 27 apr 20. Demand letter is enclosed.

I've requested for disbursement of 5th installment of my loan in icici mobile app (Reference number - 157009, snapshot enclosed).

I'd put up request for disbursement on 28 mar 20 and put intended disbursement date on imobile app as 3 apr 20.

I have been reaching out to icici team with request to disburse the amount since then but have received no response (Communication enclosed)

Please note that i completely rely on home loan disbursement to pay for each installment and builder is not willing to consider delay in payment of demand.

I have communicated to builder that icici bank is not responding to disbursement request given the covid-19 pandemic. Builder has given me a mail communicating that i need to pay installment by due date (Mail enclosed).

I request the concerned authorities to help me out in getting the disbursement timely. I am an honest middle-class citizen of india and pay my emis for home loan with discipline. The fact that i have converted my pre emi to emi demonstrates my consistency in home loan repayment.

It is my earnest submission to help me out.

Thanks
Ankur
[protected]
May 16, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    T
    Tany Mittal
    from Delhi, Delhi
    Apr 12, 2020
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    Resolved

    Sir

    Actually i had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

    I haven't received the refund yet (More than 15 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

    Website : amazon
    Refund reference # 053052

    Best regards

    Radhika
    May 14, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 13, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0frim) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      SDGhani
      Apr 11, 2020
      Resolved
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      Address: Hyderabad

      I am shaik dawood ghani, customer of icici bank limited. Today while inspecting my statement i got to know that an unauthorized transaction refering to dp chgs till-20 has been done on 30th march, 2020 of amount 826.00 rupees. I am not aware about this transaction, i did not get any prior notice, i did not get any otp or message regarding this transaction. I am not using any demat account and i do not trade. Why money got deducted and i need immediate refund of whole amount.
      I'm enclosing my contact number and mail id at the bottom.
      Thanking you
      Mail id : [protected]@gmail.com
      Contact : [protected]
      May 14, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 13, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        S
        SDGhani
        Apr 11, 2020
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        Address: Hyderabad

        I am shaik dawood ghani, 826.00 rupees has been deducted from my account as dp chgs till feb-20. Dp charges on 30/03/2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction
        Message to my mobile. I need justice and my money back immediately.
        My account number is[protected]
        My contact number is [protected]
        Mail id [protected]@yahoo.com
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 12, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Apr 22, 2020
        Updated by SDGhani
        No response from icici officials till it is been almost 10 days
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          S
          Shalini RS
          Apr 11, 2020
          Resolved
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          Resolved

          Address: Ajiganj sector-A

          M an icici bank customer. Today[protected] ecsrtnchg charged 833 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
          May 16, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 11, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            G
            gramulugoud
            Apr 11, 2020
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            Resolved

            Hi, my name is g ramulu
            I have received an sms today that i have wdl an amount of rs 504/- i just wanted to know that from where it's got withdraw i didn't wdl any amount. How could someone withdraw amount without my permission
            Reg. Mob:[protected]
            Sms that i received:-
            "acct xx324900 debited with inr 504.00 as of 11 apr. Info: aep*cash wdl on. Avbl bal:inr 0.09. Call [protected] for dispute or sms block 324900 to [protected]"

            Please check my consern
            Thank you
            May 12, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 11, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              Uday Praveen
              Apr 11, 2020
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              Address: Chennai

              On 9-Apr-2020, ECSRTNCHG deducted from my account of rs 590. I don't know what these charges and why.
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                S
                Sendilnathan
                Apr 11, 2020
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                Dear Sir,

                I don't have any loan amount etc... I don't know y each and every month Icici bank amount debiting without any information. Kindly look into this matter urgently and do stop debiting .
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                  nikashsb
                  from Bengaluru, Karnataka
                  Apr 11, 2020
                  Resolved
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                  Address: #307 Saritha Opulence, Survey Number 85/2, 3rd Cross SGR Dental College Road., Manjunatha Layout, Munnekolala. Kasavanahalli Village.

                  I have an icici bank savings account and an icicidirect trading account that was opened in 2016. During the time of opening the account i was told that my icici direct trading account is free and there won't be any charges levied against having this account even if i don't use it. I haven't used this account at all till date, still on 28th apr 2019, an amount of rs 826.00 was deducted from my account as yearly charges for my dmat account (Details of the transaction below)
                  Transaction remarks: dmc/ dp chgs till apr-19
                  Transaction date: 28-may-2019
                  Transaction amount: 826.00
                  May 13, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 12, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    T
                    Thirav_
                    Apr 11, 2020
                    Resolved
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                    Resolved

                    Address: 37, Pillayar Kovil street,virattipathu,Madurai 625016

                    [resolved] icici bank — ecsrtnchg charges hit on my account

                    2 reviews
                    Madurai, tamil nadu, india
                    Alaguthiraviyam m
                    Submit a complaint
                    Hi sir/madam

                    Am a icici bank customer. 09.04.2020 ecsrtnchg charged 500 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you
                    May 16, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 12, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fjzn) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      P
                      Purnananda Maharana
                      from Bhubaneshwar, Odisha
                      Apr 11, 2020
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                      Address: Mumbai

                      I made one transaction in myntra using icici bank credit card, and cancelled later due to delayed delivery. I didn't get the refund yet even more than 15 working days are passed and in email, phone no one responding too. Request you look asap on this.
                      Credit card no. : [protected]
                      Cancellation date : 25 th march 2020
                      Website : myntra

                      Amount - rs. - 5095.00-
                      Bank reference number is[protected]
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 11, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Apr 13, 2020
                      Updated by Purnananda Maharana
                      I haven't received any call from @icici customer care
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                        M
                        Mahendrareddy
                        Apr 10, 2020
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                        Resolved

                        Icici bank — mabchgs debited without information.

                        Dear sir,
                        I'm mahendrareddy holding icici savings account for past 8 years. A/c#[protected] in dilsukunagar hyderabad.
                        Without any intimation, my account has been debited more than 1000 rs. My account has a balance 2000 for many times but i have never come across something like this before.
                        Please take some appropriate action.
                        Apr 10, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
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                          D
                          Deepan0505
                          Apr 10, 2020
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                          Address: Chennai

                          My name is deepan and i had ordered mobile of rs 13396.10 (Realme 6) in amazon on 20 march 2020 and after 24 march 2020, i canceled this order before delivery. And on 24 march 2020 amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number (646311). So please kindly respond to this complaint it's very urgent.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 10, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5g8) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Apr 12, 2020
                          Updated by Deepan0505
                          Still, I didn't get any proper response from your customer service after sent more numbers of mails.

                          Kindly contact me in below mode of communications to explain further

                          My contact number: [protected]
                          My mail id: [protected]@gmail.com

                          Note: The issue still persists.
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                            A
                            Añbee Arin
                            Apr 10, 2020
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                            Address: Howrah, sankrail, india

                            I am Arindam Mondal, anmount of 825.03 rupees has been deducted from my account in the name of dp chgs till 2nd march 2020.
                            i haven't received any deduction message.

                            I need my money back in my account...
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                              V
                              Vaishali Srayam
                              Apr 10, 2020
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                              Resolved

                              unauthorized money withdrawal

                              Dear sir

                              Ref : sb ac[protected]

                              On 8/4/20 there was anunauthorized withdrawal of rs 8000 from the above mentioned icici account at around 1: 30 pm. Since this particular transaction was was not initiated from my end i would like to know the exact details of the transaction.

                              I hereby request you to kindly make the refund since the beneficiary is no way concerned with my account and illegal done.br...
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                              Vikash Saini 500
                              Apr 10, 2020
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                              Address: Plot no.122 Surya Nagar, Murlipura

                              My self Vikas Saini From Jaipur am a AutoCAD Engineer and i Was purchase a flat on Finance by Iifl home loan, I was always pay my ecs time to time, but in Lockdown my position is not for given Ecs, and as per Central Govt order Ecs will bhi postpone for 3 Months then why this Charges is Dedected in My Account. please Help me
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                                S
                                Skaper
                                Apr 10, 2020
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                                multiple posdec charges of rs 29.50

                                Hi,

                                I've been using this account for a long time now and recently i noticed that money is being debited by the bank without any reason as to why. At first it was just 1 or 2 deductions a week but now it has come to a point that i get 5-6 instances of these deductions in a day. I've been having low balance on this account since january and use it primarily for online subscriptions. The moment i transfer money to this account...
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                                Jaysukh Sonagara
                                Apr 10, 2020
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                                I have placed the order on Amazon and same was cancelled because of lock down. Amazon has already initiate the refund but refund was not reflect in my credit card after 10 days.

                                Refund transaction to ICICI Bank ID is 041313.

                                Mobile No. [protected]
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                                  B
                                  B N Patra
                                  Apr 10, 2020
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                                  Address: Udhampur

                                  I was used my credit card no [protected] on 23 Mar 2020 at Northern Comd CSD canteen for payment 750/- but amount debited two times i.e 750+750. Request credit amount.
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                                    V
                                    viradiya sagar
                                    Apr 9, 2020
                                    Resolved
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                                    Resolved

                                    Hi,
                                    From my account there was deduction of 590 rs in bame of ECSRTNCHG060420_SR[protected]

                                    Why, can i know reason?

                                    I want my money refunded
                                    Apr 10, 2020
                                    Complaint marked as Resolved 
                                    I did not get ane message from bank, i saw when i checked my account, that 590 rs were deducted..
                                    Apr 10, 2020
                                    Updated by viradiya sagar
                                    Why it is resolved without resolution
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