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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 389

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L
LIBIN MATHEW
Jun 9, 2020
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Address: ICICI Bank LTD, Hosoor

Txn of inr 999.00 done on acct xx102 on 08-jun-20. Info: vsi*amazon st. Avbl bal:inr 280.62. Call 18002662 for dispute or sms block 102 to [protected]
ICICI Bank customer support has been notified about the posted complaint.
Dear Libin Mathew,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o9k6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    J
    jagdish rajak
    from Jabalpur, Madhya Pradesh
    Jun 9, 2020
    Resolved
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    Resolved

    Address: Shri ram colony Muhalpur road guan

    01/06/2020 nach_ad_rtn_chrg~bajajfin~02apr20~c403fb8 dr. 590.00
    01/06/2020 nach_ad_rtn_chrg~bajajfin~02apr20~c593373 dr. 590.00
    01/06/2020 nach_ad_rtn_chrg~bajajfin~03apr20~b2f9eb9 dr. 590.00
    01/06/2020
    Nach_ad_rtn_chrg~bajajfin~03apr20~b3c632d dr. 590.00
    01/06/2020 nach_ad_rtn_chrg~bajajfin~07apr20~a5cef0e dr. 590.00
    01/06/2020
    Nach_ad_rtn_chrg~bajajfin~07apr20~a6b9264 dr. 590.00
    01/06/2020
    Nach_ad_rtn_chrg~bajajfin~15apr20~901b281 dr. 590.00
    01/06/2020
    Nach_ad_rtn_chrg~bajajfin~15apr20~919e1b7 dr. 590.00
    01/06/2020
    Nach_ad_rtn_chrg~bajajfin~22apr20~812b8c3 dr. 590.00
    01/06/2020
    Nach_ad_rtn_chrg~bajajfin~22apr20~81b9029 dr. 590.00

    Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
    I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

    Please return my deducted money

    Regards.
    Jagdish kumar
    [protected]
    Aug 5, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 09, 2020
    ICICI Bank Customer Care's response
    Dear Jagdish Rajak,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      K
      Kanwal Gill
      from Delhi, Delhi
      Jun 9, 2020
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      Address: New delhi
      Website: icici

      Icici bank had ripped off by paying extra charges to the bank. They charged me amlost 5900 rs extra to close the loan during pandemic as i was not able to used. Im mentally harrased by the bank. There is no help that i m getting
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o8b5) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        V
        vikranttheonlyone
        Jun 8, 2020
        Resolved
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        Resolved

        My bank account is debited 826 for dp (Depository) charges in 3 transactions.

        They didn't told me about dp charges while opening account, i read about services charges that is on their web site, and find dp charges is about 4.5-5.5 rupee only.

        Below is the link of all charges and i don't understand how they dedcute 829 rupee when i did trade on icicidirect platform,
        https://www.icicibank.com/managed-assets/docs/personal/demat/NSDL-rate-card.pdf

        They are not helping me through call[protected] and e-mail [protected]@icicidirect.com.

        Below is the transaction number and value
        Dmc/in[protected] dp chgs till apr-20 379.41
        In[protected] dp chgs till apr-20 150
        In[protected] dp chgs till apr-20 296.59
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 08, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o32q) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          T
          Tracyqq
          Jun 8, 2020
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          Hi

          I’ve lost ₹737.5 already due to this gst deduction. It’s too much. I want my money refunded. Please do something.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o31g) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Tracyqq's [Complaint's author] reply, Jun 8, 2020
          What’s the email ID? There’s some error with the one provided
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            A
            Anu Kakkar
            Jun 8, 2020
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            Hi team,

            826 rupees has been deducted from my account on 27th may 2020 as demat account charges. I have neither subscribed nor used my demat account till now. I only remember that one of sales guys cheated me while opening the account saying i will get a money refund if we open an account in icici. He never told me its demat account. I think they are doing it on very common basis.

            I don't want it, and i got a call like this 3 to 4 times i told the same. I never used my demat account.

            Also, i did not get any deduction message alert on my mobile which is registered with mobile banking with icici.

            Mentioned the transaction remark - dmc/xxxx dp chgs

            We trust icici. But this is kind of cheating is totally unacceptable. I know if i ask for a refund you guys will come up with your own # answers. I want an explanation and a refund immediately.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o31u) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Ammu Manimozhi
              Jun 7, 2020
              Resolved
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              Resolved

              Address: No 40 saint simonpet, muthialpet, puducherry

              I would like to bring it to your notice that, the amount of rs.999 has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 3rd june. Could you please assist me regarding this. Please find the attachment regarding the same.
              Aug 14, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 08, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                V
                Viper dj
                Jun 7, 2020
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                Address: Bhilwara

                I have deducted my emi after getting moratorium
                Mob number is [protected]
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0nxaf) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Sahab Sharma
                  Jun 7, 2020
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                  Address: Gurgaon Branch

                  My account no[protected] of icici bank! My balance got deducted
                  I have'nt done any transaction
                  I got this message
                  Txn of inr 8, 664.46 done on acct xx867 on 07-jun-20. Info: vin*auntiefun. Avbl bal:inr 5.08. Call 18002662 for dispute or sms block 867 to [protected]
                  Kindly do thw needful n return my money
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Sahab Sharma,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0nx9t) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    E
                    Eric Siganporia
                    Jun 7, 2020
                    Resolved
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                    Resolved

                    Sir in 2015 i got icici bank fastag, in 2017 car windshield broke down and bcoz of extra bank charges i stopped using icici bank fastag, in 2019 i got axis bank fastag but i cannot use bcoz my vehicle is black listed by icici bank
                    Raised many complaints with icici bank but they are not willing to remove my black listing, indirectly icici bank is forcing me to buy their fastag again, pls help me, my vehicle number is gj05jc9786
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 08, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o1nw) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      C
                      cooljk30
                      from Delhi, Delhi
                      Jun 6, 2020
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                      Hi team,

                      I had checked my icici account, ecs charges 590 rs. Was deducted from my account with icici bank (Account no:[protected]. I had applied for moretorium against the loan emi under the idfc firts bank (Capital first). Again, i got the alert of ecs return and definately i would be charges in form of ecs. During the moretorium, no ecs, no panelty should not be charged on my account.

                      I did call cutomer care and met with both bank branch (Icici & idfc) but i did not get the solution. I am very helpless and frustating.

                      This is very irritating on lockdown period in country as directed by pmo.

                      This amount is wrongly deducted by icici bank. Please help me to refund and wavie off of ecs return charges.

                      I have attached some sanapshot.

                      Name - jitendra kumar shukla
                      Account no:[protected]
                      ICICI Bank customer support has been notified about the posted complaint.
                      Sep 04, 2020
                      Updated by cooljk30
                      Hi Team,

                      Why team has not resoved the issue and I did not get any solution and ticket marled as a solved. This is going irritating.

                      please help to get the solution please refund my money.
                      Sep 04, 2020
                      Updated by cooljk30
                      Hi Team,

                      Why team has not resoved the issue and I did not get any solution and ticket marked as a solved. This is going irritating.

                      please help to get the solution please refund my money.
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                        prasadmlrv
                        Jun 6, 2020
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                        I have been charged without any prior information to me, this is third time im facing this issue. I want clear clarification on this and i want my money to be back.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          R
                          Rahul_99
                          Jun 6, 2020
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                          Address: Visakhapatnam

                          Sir,
                          I'm facing this situation since 3 years. They are not solving the problem and the bank manager is just awaiting us back that the problem will be solved. But they didn't solved.
                          Here, the icici fraudulently looting money without any message and there is no proper statement and response for the reduction..
                          If it continues we can go for consumers rights court..
                          ICICI Bank customer support has been notified about the posted complaint.
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                            S
                            Subhashchandra Yadav
                            Jun 6, 2020
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                            Hi, i am subhashchandra yadav. Customer of icici bank. I have a salary account of icici bank. Am an icici bank customer. Today[protected] ecsrtnchg charged 124.75 rupees, yesterday[protected] ecsrtnchg charged 493.24 rupees & 3rd june 96.76 rupees charges deducted. Total amount 777.75 rupees i don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. Actually i have an emi of 4132 rs purchased through bajaj finance.
                            This is again and again happened. Please do the needful.
                            My email id is [protected]@gmail.com
                            Mo. No.: [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
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                              K
                              kush manocha
                              Jun 6, 2020
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                              Unfortunately from 28th may 2020 onwards i had minimum balance which was debited under nach_ad_rtn_chrg-bajafin-02apr20-c[protected]pl10 from my account...
                              28th may rs. 489.86
                              1st june rs. 300
                              1st june rs. 100
                              1st june rs. 49
                              1st june rs. 150
                              1st june rs. 240
                              1st june rs. 439

                              All these transactions where never given any prior notice.

                              I had applied complaint over customer care email address but i have not got any proper reply.

                              16/02/2020 17/02/2020 - nach_ad_rtn_chrg~bajajfin~03feb20~ad3837d~4050cd08 413
                              28/05/2020 28/05/2020 - nach_ad_rtn_chrg~bajajfin~03apr20~b269a18~4050cd08 489.86
                              01/06/2020 01/06/2020 - nach_ad_rtn_chrg~bajajfin~02apr20~c280b70~4050cd08 300
                              01/06/2020 01/06/2020 - nach_ad_rtn_chrg~bajajfin~03apr20~b269a18~4050cd08 100.14
                              01/06/2020 01/06/2020 - nach_ad_rtn_chrg~bajajfin~02apr20~c280b70~4050cd08 49.85
                              01/06/2020 01/06/2020 - nach_ad_rtn_chrg~bajajfin~02apr20~c432541~4050pl10 150.01
                              01/06/2020 01/06/2020 - nach_ad_rtn_chrg~bajajfin~02apr20~c280b70~4050cd08 240.15
                              01/06/2020 01/06/2020 - nach_ad_rtn_chrg~bajajfin~02apr20~c432541~4050pl10 439.99
                              ICICI Bank customer support has been notified about the posted complaint.
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                                S
                                santosh407
                                from Hyderabad, Telangana
                                Jun 5, 2020
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                                Address: Telangana , Yapral icici bank branch

                                I would like to bring to your notice that an amount of rs. 999 has been deducted from my icici account. I am not sure what this amount is deducted for? Kindly help me refund the money back to my account.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Juhi9412
                                  Jun 5, 2020
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                                  Address: Hero Honda branch

                                  Sir, 70000 rs debited from my account and credited in to some other person without sharing my otp and pin and other information from 30.05.2020 - 02.06.2020
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  No any reponse from bank. Please help me to get my money back.
                                  Acount Name-calling Juhi chugh,
                                  Branch - Hero honda icici bank.
                                  Also raised complaint to icici bank - SR[protected]
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                                    S
                                    Sarathpcp
                                    Jun 5, 2020
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                                    Resolved

                                    My name is sarath kumar and i'm having salaried account with icici bank from the past 2 years. I am seeing my icici account from past 2 months. When i checked my account online, that more than 99 times i have been charged posdec chg of rs. 28.75 each
                                    Posdec chg/*

                                    I have not used my card any where from last 4 months

                                    It is happening from last march 11th 2020 to till date. Whatever money is credited in account. Total money deducting in one shot pocdec chg.
                                    Even i sent mail to customer care they are not responded to my mail and calls.

                                    I father a lawyer. I am not going to rest. We will go to court if i have to for this.

                                    Unauthorized and illegitimate charge that more than 99 times, is ridiculous!!!

                                    Icici still deducting posdec chr from account.
                                    Jun 5, 2020
                                    Complaint marked as Resolved 
                                    Company not resolved my issue
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Jun 05, 2020
                                    Updated by Sarathpcp
                                    Not resolved
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                                      mdt12
                                      Jun 5, 2020
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                                      Address: Wardha

                                      I had a fast tag with icici bank customer id: 10363034 which was blacklisted due to low balance. I recharged it with required amount on 05/03/2020 and requested to close on 05/03/2020. Which is accepted and closed. I received a refund also. But these people kept my vehicle mh32ah5500 in blacklist. They closed account but not removed it from blacklist with ncpi. (Govt authority) therefore reactivation of any new fasttag is not possible. I want to activate new tag because my old tag of icici bank is damaged.
                                      I called on call centre of icici bank minimum 100 times also mail them. It never connects or respond back. And whenever it connects before giving any solution they disconnect. If my tag account is closed on 05th march 2020. It should be removed from blacklist from ncpi. Very poor service from icici bank.

                                      You can see attached image. It is clearly showing my account is closed but my tag is still blacklisted. That from 16th jan 2020 it is going to get mandatory for all vehicles otherwise they will charge double. But if icici bank taking so much time to clear it then how can i manage to activate new fastag. Please revert as early as possible
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Prassanna kumar
                                        Jun 5, 2020
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                                        Address: Banglore

                                        I am prasannakumar naik, on 27th may 2020 sum of rs 827 has been deducted from my account for dp charges till april 2020

                                        I was not having any idea about my demat account, and i didn't get any notification of deduction. I never personally opened the demat account till date so this is totally insecure and i even don't have any idea about the demat and trading stuff so please take this matte seriously because deducting of charges from account without the knowledge of account holder is not acceptable in which the account holder never opened the demat account

                                        I need my money back and am ready to claim in anywhere else if needed

                                        If i don't get my money back i am gonna take legal action upon this
                                        Till date i am having faith on icici so please don't lose it
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 06, 2020
                                        ICICI Bank Customer Care's response
                                        Dear Prassanna Kumar,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0nphk) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Jun 12, 2021
                                        Updated by Prassanna kumar
                                        This is the second deduction by icici bank on 10th June 2021 in the name of dp charges though I have clarified last time to close the account but the same
                                        Was deducted again by the bank this shows how u treat the customers request

                                        I am prasannakumar naik, on 10th june2021 sum of rs has been deducted from my account for dp charges till june 2021

                                        I was not having any idea about my demat account, and i didn't get any notification of deduction. I never personally opened the demat account till date so this is totally insecure and i even don't have any idea about the demat and trading stuff so please take this matte seriously because deducting of charges from account without the knowledge of account holder is not acceptable in which the account holder never opened the demat account

                                        I need my money back and am ready to claim in anywhere else if needed

                                        If i don't get my money back i am gonna take legal action upon this
                                        Till date i am having faith on icici so please don't lose it

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