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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Sep 24, 2026

Complaints 23795

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14309

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9486

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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I am the a/c holder of icici bank. Now they have charged ₹ 689.98 under this category dcardfee3563mar20-feb21+gst
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0in81) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am Tasleem Khan . 772.42 Rupess has been deducted from my account as DP CHGS till March 20 DMC charge on 28.04.2020. I don't no about DMC/ DP charge and I have not activated any service on my savings account. I haven't received any deduction massage to my mobile. I want justice and return back my money in bank account.

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Address: Hyderabad , contact number : 8008337211 , email : [email protected]

Hi i am venkata akhil goud here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-20) on 30th apr-2020. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction id : [protected] dp chgs till mar-20

I want my money back i haven’t use icici demat account till date and i didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back

May 31, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0in5c) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Noida Sector 63

Hi team,

I am baibhav.
I have complain about icici bank.
As i have gone through my transactions today i came to know that the charges of rs 826.00 got deducted from my account as the statement says dmc/in[protected] dp chgs till march-20 on april 28, 2020.
I have neither subscribed nor use any demat account till now.
I would like to let you know that i didn't receive any deductions notification/alert on my phone number which is registered with the bank account.

We customers had an account in the bank because of trust and relations towards icici bank.
This is completely an unacceptable behaviour by the bank.
Kindly go through this concern and resolve this issues on priority.
I am looking for my refund at the earliest during this critical time.

Looking forward to hearing back from you asap.

You can reach me at [protected]@gmail.com
Contact-[protected]/[protected]

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

May 01, 2020

Updated by Vaibhav_Feeling_Freaky Hi Team,

It's been more than 24 hours but didn't get any resolution yet.
Even I am unable to reach customer service representative as well.
Kindly look into this and do needful asap.

May 02, 2020

Updated by Vaibhav_Feeling_Freaky Hi,

Can you please let me know the reason for delay?
I tried to reach customer support via emails and call but got revert that due to the precautionary measures undertaken for our officers in the wake of Corona virus outbreak, we are currently unable to assist you through E-mail.
I need resolution on that concern at the earliest.
Kindly look into this on priority and do needful.

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Address: 1 agraharam street. Bhuvanagiri-608601.ICIC0006052

Feb 24 th icici bank wrongly hold 2440.00 rs from my account after that i have made request letter to my home branch with my 2id proof. But almost 2 months gone amount not revert and there is no response. Please take necessary action thank you..
[protected]
Icici bhuvanagiri
Icic0006052
[protected]
[protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Apr 30, 2020

Updated by g.raja There is no response from bank side like phone call..

May 09, 2020

Updated by g.raja Sir Pls let me know the status of this compliant..

May 15, 2020

Updated by g.raja Sir still there is no response from bank side and your side what happened??

May 18, 2020

Updated by g.raja Is this portal working condition now or not. Please let me know..

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Address: express bulding 9-10 bahadur shah zafar marg, New delhi-110002

I do not have a demat account in icici bank. When i checked my bank transactions and i found that there is one debit transaction 'dmc/in[protected] dp chgs till mar 20' — inr 826'. When i created the demat account just after bank representative had close the account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [[protected]]

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Apr 30, 2020

Updated by Mohan Singh Ranawat Mr. Harsh has open the Demat account and he was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged.

Contact No. of Mr. Harsh is [protected].

kindly resolved and refund my money.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I've done a recharge of amount 298 on 29 april 2020 00:42 the i mobile app showed successful but i haven't got any confirmation msg neither my money got refunded pls help me in this issue.

Apr 30, 2020

Complaint marked as Resolved

Recharge got done after 2 days

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Address: Katraj, Pune

Hi rohit bhosale here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 28-apr-2019. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/[protected] dp chgs till mar-20

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Contact number : [protected]

May 31, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Apr 29, 2020

Updated by bhosale123rohit 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-20) on 28-apr-2020. I have neither subscribed nor used my demat account till now.

Acc No :[protected]

Verified Support

Apr 29, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iimr) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 30, 2020

Updated by bhosale123rohit Hi Team,
Can you please mention complete email id so i can mail my detail.

Not getting [protected] from email id.

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iimr_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Vartak Nagar, C 8 201, Vedant Complex Thane

Hello my name is pradeep jadhav m having a icici account[protected]. There are 2 deduction from my account in same month 17th april 2020 Rs 590 & on 29 april 2020 Rs 587.82 i don't understand which kind of deduction it is. I have called serveal time in customer care but no response. If your not willing to inform customer before any kind of a deduction m happy to close mine as well my all accounts from my family.

ICICI Bank customer support has been notified about the posted complaint.

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Hi,
826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-20) on 28-apr-2019. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/in[protected] dp chgs till mar-20

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Aug 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2020

ICICI Bank Customer Care's response Dear Hitesh Haritwal,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iimo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,

I had went through my bank statements, I could see that 826 rs has been deducted without my knowledge.I dint receive any sms alert as well

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Myself rushikesh mohan rajole. 826.00 rupees has been deducted from my account no.[protected] with comment dp chgs till mar-20 on 28-april-2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.

Regards,
Rushikesh rajole

May 31, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I am getting an error of account blocked/frozen when i try to transfer funds to another bank account.

Also to let you know i have recently opened my account and my salary have been credited to the account as well, due to lockdown i don't have access to banking kit and when i check my internet banking then i could see the balance and also add payee but i can't transfer the fund.

Reason to raise this complaint here is that i have tried to reach out through customer care but no response due to covid and even no email id where i can raise this issue. Hence this forum

I would need your help in this

Apr 30, 2020

Complaint marked as Resolved

It got resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2020

ICICI Bank Customer Care's response Dear Miss Kunder,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iimm) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 30, 2020

Updated by Miss Kunder Hello ICICI Team,

Please can you mention your mail id as I cannot send my details on this id [protected]@icicibank.com.

Regards,
Kunder

Verified Support

Apr 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iimm_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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S

Somya Varma

Oct 19, 2020

I have faced the same problem and I visited the bank for KYC and now my account has been unfreezed.
But I want to know about the credit transactions that have been declined during this frozen period.
When will they get get credited into my account.

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Address: 8/A/29 kudi bhagtasani housing board, jodhpur, 342005

Dear sir/mam
I want to draw your kind attention towards the above tax saving bond for rs 20000 which maturity dated was 11/03/2010
But i have not received the maturity amount till date.

Ref. My tax saving bond -012005-tbs-two off rs 20000 bearing certificate no. -34175, bond holder (Protected) destructive no. (Protected) dated 02/04/2005.

My correspondence address has also been changed. So kindly send the maturity amount to my below noted address.

Manchha ram meena

Add. :- 8 /a/29 kudi bhagtasani housing board, jodhpur, 342005

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2020

ICICI Bank Customer Care's response Dear Manchharam Meena,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iimd) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am getting deducted due to ECSRTNCHG02 muliple times and I do not what the deductions are for. Kindly get back to us..

Email:[protected]@gmail.com

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Address: Shree Renuka Sugars Athani

Website: www.icicibank.com

I have Received the message that in my ICICI bank account the amount is deducted Rs.7600.00 by VIN* Google on date 29.04.2020 through transaction ID- SB498800 please refund the amount Transaction Description is VIN/Google kua/[protected]/[protected]

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Address: Apollo phaacy vzm kota jn

My balance cutting the account.the money is deposited my account then immediately cutting the balance. â“

Apr 29, 2020

Updated by Eesu When the money in the account automatically is cut give me the correct answer plz

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Hello, Myself Ravindra Patil.
Rs 826.00 Debited from bank account without any alert. I am going through worst condition due to Covid -19.
There is lockdown in India more than 30 days. I am not availing any DMC icici bank service . So I am requesting you to kindly do the needful and refund the amount ASAP

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Address: Kundanhalli, Banaglore

Hi anjana here. 824.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 28-apr-2019. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/in[protected] dp chgs till mar-20

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Contact number : [protected]

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

May 02, 2020

Updated by AnjanaP Dear Team,

I haven't receive any communication yet.

Please get it resolved ASAP.

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Address: Hyderabad

I am an icici bank customer. Today[protected] ecsrtnchg charged 588 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Thanks & regards,
Bhgairath

Aug 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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