ICICI Bank Complaints & Reviews

I have applied for fastag through airtel payments bank on[protected]. The same has been issued and dispatched on[protected] and according to the sms recieved the tag has been attempted for delivery by dtdc courier service on[protected]. But i want to inform that courier personnel has not attempted for delivery till date. I am trying to contact over the mobile number provided in the message but response is very poor even worst. Stern action against such courier service in this regard is highly expected.
Fastag id is 34161fa820328aa2039c9b80
Courier ref no x65895487

Hi, i have applied for fastag on 27th dec 2019 but after many follow up with fastag customer care i didn't receive my fastag. All the location details & address is proper and confirm with the customer care. They always keep lying that you will get fastag within next 2 days. I am very much disappointed with icici services.
Take a strong action on my issue and resolve it asap.

My vehicle no is py01bt5505.
On 22/11/2019, i applied for fastag and an amount of rs 1, 299.12 was deducted from my icici sb account no[protected]. The fastag no was 11542219.
I have not received my fastag till now.

I got a message to reupload the documents. When i reuploaded, the website says the vehicle already has fastag account.

I contacted fastag customer care number. The number rarely responded. When it responds, it advises to wait. For hours.

I contacted icici customer care countless times. No remedy.

I applied fastag thro icici on[protected], bank debited rs.499.12 from my account.

Icici bank not give any information despatched.

I got message from icici, tag is returned. I book complint thro icici web, they give mail to contact customer care. I called booked complint more than 10 times. But icici not able to deliver tag.

If blue dart courier is not able to deliver tag, the bank may change any other courier / postal service.

Now i planned some tour program. All programs are cancelled to the tag. Now i applied to axis bank. And i will close all my current a/c and saving bank in icici.

Dear sir,

My name is sandesh ghandat and i had purchased credit card: [protected] dated back in year november 2016

There is unbearable harassment from icici bank authority to my parents a mother who is ill and a father who is retired.

This has been continued towards my wife who is from small village and facing depression.

Now, this harassment continues over again and again due to which i am under
So much depression and i am worried if such things will be continued i may not go and attempt any such step that causes me health problems.

I have family of six people with very less monthly income and only single earner in the family.

Your harassment not only affects me physically but mentally too. I already had stroke once 2 years back and i can send fortis hospital documents for the same to verify. If harassment continues and i may take some drastic steps and if so happen, i will hold icici bank people responsible for my act.

I am looking forward to get some descent way forward to address the matter.

Thanks and regards,
Sandesh ghandat

Hi, i bought icici fastag online on 20 december 2019. I got 2 messages saying my icici fastag account is activated and after that i got message that fastag returned due to incomplete or short address then i confirmed address twice but still that is in process. My icici fastag account is 22396477. Whenever i called to customer care they given me 72 hours from the first complaint.
First complaint on 2 january 2020 (Cmp[protected])
Second complaint on 6 january 2020 (Cmp[protected])
Third complaint on 18 january 2020 (Comp[protected])
Fourth complaint on 23 january 2020 and customer care executive asked for another 72 hours. And they have no answer about the reason of this delay process.
Can you please help as the deadline is approaching and not sure on what to do.

Hi, i bought icici bank fastag online on 20 december 2019. I got message saying my icici fastag account is activated and after that i got message that fastag returned due to incomplete or short address then i confirmed address twice but still that is in process. My icici fastag account is 22396477. Whenever i called to customer care they given me 72 hours from the first complaint.
First complaint on 2 january 2020 (Cmp[protected])
Second complaint on 6 january 2020 (Cmp[protected])
Third complaint on 18 january 2020 (Comp[protected])
Fourth complaint on 23 january 2020 and customer care executive asked for another 72 hours. And they have no answer about the reason of this delay process.
Can you please help as the deadline is approaching and not sure on what to do.

My vehicle number ts08ek9542 with hdfc fastag loaded with money but not working. Tried hdfc toll free no response, met hdfc personnel no response. Please help me out. Actually i got my tag changed due to previous tag got damaged and now new tag not been updated leading to trouble. Spoke with npci toll free number said to contact hdfc bank but im not getting any help/resolving my issue from them. Who else to meet?

Dear sir
I applied for fastag and my fastag account number is 22027761.
It's almost 1.5 month over and i still not received the fastag. That have send through blue dart and without contacting me bank has taken back fastag. Now i get message for address but no one picks call on fastag customer care service even with repeated calls. We as loyal customer loosing the confidence on the bank.

Pls solve the issue at earliest.

Dr gajanan repal
Tanishgm. [protected]@gmail.com
Fastag account number 22027761

I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 22nd january 2020. Could you please assist me regarding this. Please find the attachment regarding the same.

Vehicle no. Ch01au8251 crossed today chandimandir panchkula toll plaza today 22.01.2020 in evening around 7.45pm. My fastag was blacklisted in their machine though it has balance of rs90 at that point of time but they didnt listen to me and charged double the amount rs 60 without my any fault.
Whats the use of fastag if i have to wait and pay double amount even after having sufficient balance in my fastag account.

My credit limit was 55000/- in 2017
I have paid more than 100000/-till today with interest.
Then too icici people do harassment with me by calling again & again.. They have send me warning letters also for legal actions..
They call my family members & executive come and stand at my house doorstep & keep harrasing to my house females
I have my payment status also what i have paid to icici credit card
Please take some legal step to close my credit card chapter

My account number is[protected], i wrongly transferred rs.4999 to [protected]@myicici. On 17th november 2019, i have made complaint for that due to beneficiary refused to give my money. Complaint number is sr[protected]. But icici intentionally lodged complaint on 28th november 2019 for fraud, it's number is sr[protected] without my approval. At the time of my complaint lodge, they are assured for my money return and temporarily they were credited the amount. But from 28th nov 19, i was fight with icici politely for my rights and my complaint status, they were always treated with their complaint for fraud, ignoring my complaint, hence i got harassed from them. Now they simply closed my complaint against their fraud complaint and telling no money will be refunded. I'm asking why my complaint got ignored and simply they have tolerated me in my account by registering complaint without my apprival and closed now for their easy way.

Have been trying to get resolution since november 2019 regarding cancellation/refund for my icici pru guaranteed wlth protector - lp which i regret purchasing from icici.
Due to some personal reasons i requested & explained my situation on emails/phone calls to grievance redressal team & even walked to nearest branch regarding surrender & refund for the policy as i had debts to clear.
But the bank his holding up my savings at the utmost cruicial time of need & seems to forget all about providing customer service.
I can provide the entire email trail, if it helps.

Kindly let me know when do i need to do to get my own savings from my own bank as i already took a loan because my bank didn't bother.

I have lost my trust in icici completely.

Ripin

Hi icici,
I am having issues with fastag issued from icici. Below are the things:
1. I have recharged my fastag on 5 dec 2019 with rs. 1000 but it's not reflected to my fastag account up to now and the amount has been deducted from my icici account
2. I have tried to reach customer care by calling to provided both toll-free number[protected] and chargeable number:[protected] but even after several hours continuous try, no one pick-up the call
3. I went to the bank to complain about this but they said we don't have this service in branches
4. I was traveling on jan 18, 2020, from delhi to jaipur and at "manoharpur" toll plaza, i paid in cash but the amount was also deducted from fastag even when i was using cash lane
5. At the next toll from manoharpur (Nearby behror), i was paying in cash due to insufficient balance but the amount was deducted from fastag and balance reached to negative and deactivate my fastag.

It's really very hectic and fed-up me as i spend a lot of hours, got troubled and no one is here to help about your fastag service. Even there is no icici counter on any toll plaza for fastag and no email id to lounge complaint.

Please help me solve this issue.

Hi there,

Kindly note i've withdrawn 500rs from icici bank atm machine id sacwf947. This transaction was done from my hdfc atm card. Inspite of money deduction message i didn't receive money from it.

Also atm machine shop owner had rude and careless behavior.

Atm address - ronak medical
Atm id - sacwf947
Date 22/11
Time 10:15 ist
Money deducted from account but not received 500

I paid with my icici credit card and choosed emi option with merchant payment option.
But i have been billed full amount instead of emi amount by icici. I complained about this many times and called icici 4 times this month. My request number is sr[protected].
But nothing has been done till now from icici side. Need help urgently as due date of payment in 2 days.

Dear sir,
I have tried to withdrawn an amount of rs 8000 from icici bank but due to technical error atm was switched off and at same time balance is deducted from my account. I am having account with kotak bank, gurgaon branch and my account number is [protected]. I have reported such concern with kotak bank, icici bank as well as complaint filed with rbi but no one is responding. I am helpless and fighting for its own money. Both bank are harassing me and replied me that your amount has been bad debts and it will not be refunded you and replied me go where you want to go and filed the complaint against me. It is requested to you kindly resolve my grievance
Con no-[protected]
Email id - [protected]@gmail.com

Dear sir / madam,

It is a matter of concern that icici bank credit card dept is imposing heavy interest charges on my icici bank credit card. This is happening from last two year. I have a outstanding of 30k and am not able to pay it in one short but by default am paying the minimum amount suggested by icici bank every month before the due date, but now i am receiving messages from the bank that i need to pay 1800/- extra this month. I am really not understanding the funda and hence would like you to investigate the matter, i would also like to settle down the balance amount and close the card for ever. Please help

Vehicle number gj14e5809
Mobile number [protected]

I ordered fastag on 3rd january and made the full payment of fastag keeping in mind that i am associated with airtel family.

I was told it will be delivered with in 10 days despite requesting time to expedite and make it before 20 dec 2019 but it has not been delivered by today despite max request time was 10 days.

Seeing the discomfort i asked for my reimbursement they have given me some answers which were not acceptable since if you committing anything it should be taken care of.

From couple of months i have seen/noticed that airtel services are pathetic. They are investing in each area but not able to maintain it.

What least i want is cancel my fastag and return all my money, i will purchase from any bank which they will give me in a day or so, rather like airtel switching statement 10 days to 14 days, if not delivered they can extend as per their flexibility

Only request to refund all my money keep fastag with you.
Pathetic service