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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 412

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U
Uday Praveen
Apr 11, 2020
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Address: Chennai

On 9-Apr-2020, ECSRTNCHG deducted from my account of rs 590. I don't know what these charges and why.
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    Sendilnathan
    Apr 11, 2020
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    Dear Sir,

    I don't have any loan amount etc... I don't know y each and every month Icici bank amount debiting without any information. Kindly look into this matter urgently and do stop debiting .
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      nikashsb
      from Bengaluru, Karnataka
      Apr 11, 2020
      Resolved
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      Resolved

      Address: #307 Saritha Opulence, Survey Number 85/2, 3rd Cross SGR Dental College Road., Manjunatha Layout, Munnekolala. Kasavanahalli Village.

      I have an icici bank savings account and an icicidirect trading account that was opened in 2016. During the time of opening the account i was told that my icici direct trading account is free and there won't be any charges levied against having this account even if i don't use it. I haven't used this account at all till date, still on 28th apr 2019, an amount of rs 826.00 was deducted from my account as yearly charges for my dmat account (Details of the transaction below)
      Transaction remarks: dmc/ dp chgs till apr-19
      Transaction date: 28-may-2019
      Transaction amount: 826.00
      May 13, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 12, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        T
        Thirav_
        Apr 11, 2020
        Resolved
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        Resolved

        Address: 37, Pillayar Kovil street,virattipathu,Madurai 625016

        [resolved] icici bank — ecsrtnchg charges hit on my account

        2 reviews
        Madurai, tamil nadu, india
        Alaguthiraviyam m
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        Hi sir/madam

        Am a icici bank customer. 09.04.2020 ecsrtnchg charged 500 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you
        May 16, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 12, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fjzn) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          P
          Purnananda Maharana
          from Bhubaneshwar, Odisha
          Apr 11, 2020
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          Address: Mumbai

          I made one transaction in myntra using icici bank credit card, and cancelled later due to delayed delivery. I didn't get the refund yet even more than 15 working days are passed and in email, phone no one responding too. Request you look asap on this.
          Credit card no. : [protected]
          Cancellation date : 25 th march 2020
          Website : myntra

          Amount - rs. - 5095.00-
          Bank reference number is[protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 11, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Apr 13, 2020
          Updated by Purnananda Maharana
          I haven't received any call from @icici customer care
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            M
            Mahendrareddy
            Apr 10, 2020
            Resolved
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            Resolved

            Icici bank — mabchgs debited without information.

            Dear sir,
            I'm mahendrareddy holding icici savings account for past 8 years. A/c#[protected] in dilsukunagar hyderabad.
            Without any intimation, my account has been debited more than 1000 rs. My account has a balance 2000 for many times but i have never come across something like this before.
            Please take some appropriate action.
            Apr 10, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
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              D
              Deepan0505
              Apr 10, 2020
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              Address: Chennai

              My name is deepan and i had ordered mobile of rs 13396.10 (Realme 6) in amazon on 20 march 2020 and after 24 march 2020, i canceled this order before delivery. And on 24 march 2020 amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number (646311). So please kindly respond to this complaint it's very urgent.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 10, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5g8) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Apr 12, 2020
              Updated by Deepan0505
              Still, I didn't get any proper response from your customer service after sent more numbers of mails.

              Kindly contact me in below mode of communications to explain further

              My contact number: [protected]
              My mail id: [protected]@gmail.com

              Note: The issue still persists.
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                A
                Añbee Arin
                Apr 10, 2020
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                Address: Howrah, sankrail, india

                I am Arindam Mondal, anmount of 825.03 rupees has been deducted from my account in the name of dp chgs till 2nd march 2020.
                i haven't received any deduction message.

                I need my money back in my account...
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                  V
                  Vaishali Srayam
                  Apr 10, 2020
                  Resolved
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                  Resolved

                  Dear sir

                  Ref : sb ac[protected]

                  On 8/4/20 there was anunauthorized withdrawal of rs 8000 from the above mentioned icici account at around 1: 30 pm. Since this particular transaction was was not initiated from my end i would like to know the exact details of the transaction.

                  I hereby request you to kindly make the refund since the beneficiary is no way concerned with my account and illegal done.
                  Vandana
                  May 14, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 10, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    V
                    Vikash Saini 500
                    Apr 10, 2020
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                    Address: Plot no.122 Surya Nagar, Murlipura

                    My self Vikas Saini From Jaipur am a AutoCAD Engineer and i Was purchase a flat on Finance by Iifl home loan, I was always pay my ecs time to time, but in Lockdown my position is not for given Ecs, and as per Central Govt order Ecs will bhi postpone for 3 Months then why this Charges is Dedected in My Account. please Help me
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                      S
                      Skaper
                      Apr 10, 2020
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                      Hi,

                      I've been using this account for a long time now and recently i noticed that money is being debited by the bank without any reason as to why. At first it was just 1 or 2 deductions a week but now it has come to a point that i get 5-6 instances of these deductions in a day. I've been having low balance on this account since january and use it primarily for online subscriptions. The moment i transfer money to this account all of the amount gets deducted overnight. Last night i transferred rs 189 for youtube premium and this morning instead of google renewing my subscription the bank took all of my money.

                      I looked at my statements and saw that this has been happening since october last year. But now it's got to a point that the moment i add money the bank takes it away.in total i've lost approximately rs 900 in the last 5-6 months.

                      This is unacceptable and i would like to get my money back.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 10, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5el) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Apr 11, 2020
                      Updated by Skaper
                      The email address provided by ICICI Customer Support is hidden and so I can't send the email you have asked of me. Could you PM me the actual email address?
                      Apr 15, 2020
                      Updated by Skaper
                      UPDATE: I filed a complaint on the RBI website and they say ICICI bank can charge that amount without any consequences. It's their right. So I've decided to close my account. I refuse to be scammed by them anymore.
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                        J
                        Jaysukh Sonagara
                        Apr 10, 2020
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                        I have placed the order on Amazon and same was cancelled because of lock down. Amazon has already initiate the refund but refund was not reflect in my credit card after 10 days.

                        Refund transaction to ICICI Bank ID is 041313.

                        Mobile No. [protected]
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                          B N Patra
                          Apr 10, 2020
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                          Address: Udhampur

                          I was used my credit card no [protected] on 23 Mar 2020 at Northern Comd CSD canteen for payment 750/- but amount debited two times i.e 750+750. Request credit amount.
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                            V
                            viradiya sagar
                            Apr 9, 2020
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                            Resolved

                            Hi,
                            From my account there was deduction of 590 rs in bame of ECSRTNCHG060420_SR[protected]

                            Why, can i know reason?

                            I want my money refunded
                            Apr 10, 2020
                            Complaint marked as Resolved 
                            I did not get ane message from bank, i saw when i checked my account, that 590 rs were deducted..
                            Apr 10, 2020
                            Updated by viradiya sagar
                            Why it is resolved without resolution
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                              S
                              SN Ramu
                              Apr 10, 2020
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                              Address: HYDERABAD

                              Today 4/9/2020 ecsrtnchg charged 590.00 and 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.
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                                R
                                Rambilas nagar
                                Apr 9, 2020
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                                Address: 34 Krishna Nagar kota Rajasthan 324005
                                Website: I Mobile

                                Hello sir I'm icici bank customer. Today 9/4/2020 ecsrtnchg charged 590 and 590 rupees. I don't know what the charges ecsrtnchg... Bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.
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                                  R
                                  Rubysultana
                                  from Hyderabad, Telangana
                                  Apr 9, 2020
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                                  Resolved

                                  Address: 16-11-69/A Moosarambagh Tv Tower, Malakpet
                                  Website: www.icicibank.com

                                  Am an icici bank customer. Today 9/4/2020 ecsrtnchg charged 590 and 590 rupees. I don't know what the charges ecsrtnchg... Bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id ruby. [protected]@gmail.com.
                                  May 12, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 10, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Aashish Jadhav
                                    Apr 9, 2020
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                                    Resolved

                                    Address: Mumbai

                                    My name is aashish jadhav, an icici bank customer from the last couple of years.

                                    In the month of march, my account is debited three times on the grounds of 'dp chgs till feb 20', something which is completely unforeseen to me. The amount totaling rs. 826.00 has been deducted from my account in the set of three transactions.

                                    When i searched google regarding this dp charges, i found it something related to 'demat account' which i believe may be wrong but whatever it may be. I have never activated or linked anything to my account and neither have i tried doing so. Demat account is something out of boundary.

                                    Most importantly, there was no prior notice of deduction given by the bank through sms or call regarding these deductions and they are not even bothered to inform about the same after deductions have been made.

                                    Only after i logged-in my account and checked the balance, i realized that the said amount was debited from my account.

                                    This is a completely unprofessional and irresponsible act by the bank at this crucial time of covid-19 crisis when people require every single penny of their earnings/savings to be useful and handy when necessary.

                                    It's needless to say that i need a refund as soon as possible or else i will have to undertake more severe action against this deleterious act by icici bank.
                                    May 11, 2020
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 10, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5cy) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      I
                                      Imvarma RK
                                      Apr 9, 2020
                                      Resolved
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                                      Resolved

                                      Address: madhapur, Hyderabad

                                      Am an icici bank customer. Today 4/9/2020 ecsrtnchg charged 451.32 and 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id rajkumar. [protected]@yahoo.com
                                      May 10, 2020
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 09, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        M
                                        MANOJ NIKAM
                                        from Delhi, Delhi
                                        Apr 9, 2020
                                        Resolved
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                                        Resolved

                                        Address: Satara

                                        An an icici bank customer. Today[protected] ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                                        May 13, 2020
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 10, 2020
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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