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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 412

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S
Shalini RS
Apr 11, 2020
Resolved
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Address: Ajiganj sector-A

M an icici bank customer. Today[protected] ecsrtnchg charged 833 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
May 16, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 11, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    G
    gramulugoud
    Apr 11, 2020
    Resolved
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    Resolved

    Hi, my name is g ramulu
    I have received an sms today that i have wdl an amount of rs 504/- i just wanted to know that from where it's got withdraw i didn't wdl any amount. How could someone withdraw amount without my permission
    Reg. Mob:[protected]
    Sms that i received:-
    "acct xx324900 debited with inr 504.00 as of 11 apr. Info: aep*cash wdl on. Avbl bal:inr 0.09. Call [protected] for dispute or sms block 324900 to [protected]"

    Please check my consern
    Thank you
    May 12, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 11, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      Uday Praveen
      Apr 11, 2020
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      Address: Chennai

      On 9-Apr-2020, ECSRTNCHG deducted from my account of rs 590. I don't know what these charges and why.
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        S
        Sendilnathan
        Apr 11, 2020
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        Dear Sir,

        I don't have any loan amount etc... I don't know y each and every month Icici bank amount debiting without any information. Kindly look into this matter urgently and do stop debiting .
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          nikashsb
          from Bengaluru, Karnataka
          Apr 11, 2020
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          Address: #307 Saritha Opulence, Survey Number 85/2, 3rd Cross SGR Dental College Road., Manjunatha Layout, Munnekolala. Kasavanahalli Village.

          I have an icici bank savings account and an icicidirect trading account that was opened in 2016. During the time of opening the account i was told that my icici direct trading account is free and there won't be any charges levied against having this account even if i don't use it. I haven't used this account at all till date, still on 28th apr 2019, an amount of rs 826.00 was deducted from my account as yearly charges for my dmat account (Details of the transaction below)
          Transaction remarks: dmc/ dp chgs till apr-19
          Transaction date: 28-may-2019
          Transaction amount: 826.00
          May 13, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 12, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            T
            Thirav_
            Apr 11, 2020
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            Resolved

            Address: 37, Pillayar Kovil street,virattipathu,Madurai 625016

            [resolved] icici bank — ecsrtnchg charges hit on my account

            2 reviews
            Madurai, tamil nadu, india
            Alaguthiraviyam m
            Submit a complaint
            Hi sir/madam

            Am a icici bank customer. 09.04.2020 ecsrtnchg charged 500 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you
            May 16, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 12, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fjzn) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              P
              Purnananda Maharana
              from Bhubaneshwar, Odisha
              Apr 11, 2020
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              Address: Mumbai

              I made one transaction in myntra using icici bank credit card, and cancelled later due to delayed delivery. I didn't get the refund yet even more than 15 working days are passed and in email, phone no one responding too. Request you look asap on this.
              Credit card no. : [protected]
              Cancellation date : 25 th march 2020
              Website : myntra

              Amount - rs. - 5095.00-
              Bank reference number is[protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 11, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Apr 13, 2020
              Updated by Purnananda Maharana
              I haven't received any call from @icici customer care
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                M
                Mahendrareddy
                Apr 10, 2020
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                Resolved

                Icici bank — mabchgs debited without information.

                Dear sir,
                I'm mahendrareddy holding icici savings account for past 8 years. A/c#[protected] in dilsukunagar hyderabad.
                Without any intimation, my account has been debited more than 1000 rs. My account has a balance 2000 for many times but i have never come across something like this before.
                Please take some appropriate action.
                Apr 10, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
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                  D
                  Deepan0505
                  Apr 10, 2020
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                  Address: Chennai

                  My name is deepan and i had ordered mobile of rs 13396.10 (Realme 6) in amazon on 20 march 2020 and after 24 march 2020, i canceled this order before delivery. And on 24 march 2020 amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number (646311). So please kindly respond to this complaint it's very urgent.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 10, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5g8) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Apr 12, 2020
                  Updated by Deepan0505
                  Still, I didn't get any proper response from your customer service after sent more numbers of mails.

                  Kindly contact me in below mode of communications to explain further

                  My contact number: [protected]
                  My mail id: [protected]@gmail.com

                  Note: The issue still persists.
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                    A
                    Añbee Arin
                    Apr 10, 2020
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                    Address: Howrah, sankrail, india

                    I am Arindam Mondal, anmount of 825.03 rupees has been deducted from my account in the name of dp chgs till 2nd march 2020.
                    i haven't received any deduction message.

                    I need my money back in my account...
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                      V
                      Vaishali Srayam
                      Apr 10, 2020
                      Resolved
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                      Resolved

                      Dear sir

                      Ref : sb ac[protected]

                      On 8/4/20 there was anunauthorized withdrawal of rs 8000 from the above mentioned icici account at around 1: 30 pm. Since this particular transaction was was not initiated from my end i would like to know the exact details of the transaction.

                      I hereby request you to kindly make the refund since the beneficiary is no way concerned with my account and illegal done.
                      Vandana
                      May 14, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 10, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        Vikash Saini 500
                        Apr 10, 2020
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                        Address: Plot no.122 Surya Nagar, Murlipura

                        My self Vikas Saini From Jaipur am a AutoCAD Engineer and i Was purchase a flat on Finance by Iifl home loan, I was always pay my ecs time to time, but in Lockdown my position is not for given Ecs, and as per Central Govt order Ecs will bhi postpone for 3 Months then why this Charges is Dedected in My Account. please Help me
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                          S
                          Skaper
                          Apr 10, 2020
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                          Hi,

                          I've been using this account for a long time now and recently i noticed that money is being debited by the bank without any reason as to why. At first it was just 1 or 2 deductions a week but now it has come to a point that i get 5-6 instances of these deductions in a day. I've been having low balance on this account since january and use it primarily for online subscriptions. The moment i transfer money to this account all of the amount gets deducted overnight. Last night i transferred rs 189 for youtube premium and this morning instead of google renewing my subscription the bank took all of my money.

                          I looked at my statements and saw that this has been happening since october last year. But now it's got to a point that the moment i add money the bank takes it away.in total i've lost approximately rs 900 in the last 5-6 months.

                          This is unacceptable and i would like to get my money back.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 10, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5el) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Apr 11, 2020
                          Updated by Skaper
                          The email address provided by ICICI Customer Support is hidden and so I can't send the email you have asked of me. Could you PM me the actual email address?
                          Apr 15, 2020
                          Updated by Skaper
                          UPDATE: I filed a complaint on the RBI website and they say ICICI bank can charge that amount without any consequences. It's their right. So I've decided to close my account. I refuse to be scammed by them anymore.
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                            J
                            Jaysukh Sonagara
                            Apr 10, 2020
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                            I have placed the order on Amazon and same was cancelled because of lock down. Amazon has already initiate the refund but refund was not reflect in my credit card after 10 days.

                            Refund transaction to ICICI Bank ID is 041313.

                            Mobile No. [protected]
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                              B
                              B N Patra
                              Apr 10, 2020
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                              Address: Udhampur

                              I was used my credit card no [protected] on 23 Mar 2020 at Northern Comd CSD canteen for payment 750/- but amount debited two times i.e 750+750. Request credit amount.
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                                V
                                viradiya sagar
                                Apr 9, 2020
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                                Resolved

                                Hi,
                                From my account there was deduction of 590 rs in bame of ECSRTNCHG060420_SR[protected]

                                Why, can i know reason?

                                I want my money refunded
                                Apr 10, 2020
                                Complaint marked as Resolved 
                                I did not get ane message from bank, i saw when i checked my account, that 590 rs were deducted..
                                Apr 10, 2020
                                Updated by viradiya sagar
                                Why it is resolved without resolution
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                                  S
                                  SN Ramu
                                  Apr 10, 2020
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                                  Address: HYDERABAD

                                  Today 4/9/2020 ecsrtnchg charged 590.00 and 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.
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                                    R
                                    Rambilas nagar
                                    Apr 9, 2020
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                                    Address: 34 Krishna Nagar kota Rajasthan 324005
                                    Website: I Mobile

                                    Hello sir I'm icici bank customer. Today 9/4/2020 ecsrtnchg charged 590 and 590 rupees. I don't know what the charges ecsrtnchg... Bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.
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                                      R
                                      Rubysultana
                                      from Hyderabad, Telangana
                                      Apr 9, 2020
                                      Resolved
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                                      Resolved

                                      Address: 16-11-69/A Moosarambagh Tv Tower, Malakpet
                                      Website: www.icicibank.com

                                      Am an icici bank customer. Today 9/4/2020 ecsrtnchg charged 590 and 590 rupees. I don't know what the charges ecsrtnchg... Bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id ruby. [protected]@gmail.com.
                                      May 12, 2020
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 10, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        A
                                        Aashish Jadhav
                                        Apr 9, 2020
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                                        Resolved

                                        Address: Mumbai

                                        My name is aashish jadhav, an icici bank customer from the last couple of years.

                                        In the month of march, my account is debited three times on the grounds of 'dp chgs till feb 20', something which is completely unforeseen to me. The amount totaling rs. 826.00 has been deducted from my account in the set of three transactions.

                                        When i searched google regarding this dp charges, i found it something related to 'demat account' which i believe may be wrong but whatever it may be. I have never activated or linked anything to my account and neither have i tried doing so. Demat account is something out of boundary.

                                        Most importantly, there was no prior notice of deduction given by the bank through sms or call regarding these deductions and they are not even bothered to inform about the same after deductions have been made.

                                        Only after i logged-in my account and checked the balance, i realized that the said amount was debited from my account.

                                        This is a completely unprofessional and irresponsible act by the bank at this crucial time of covid-19 crisis when people require every single penny of their earnings/savings to be useful and handy when necessary.

                                        It's needless to say that i need a refund as soon as possible or else i will have to undertake more severe action against this deleterious act by icici bank.
                                        May 11, 2020
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 10, 2020
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5cy) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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