ICICI Bank Complaints & Reviews

Fastag not delivered
I applied for fastag at icici portal on 30/11/2019 & alloted a/c no[protected]. Vehicle no. Br01br1215. I gets sms regarding address unlocatable, just utter lie. Again i complained with ref no. Cmp[protected] icici customer care,. Again same happened. Really pathetic service of icici bank. Highly disappointed. Still i am waiting for my fastag.

I want to let you know that, i have applied for the auto loan (Commercial vehicle) and i got approval from the bank, on the basis of approval, i paid the rest 30% of the total amount (On-road price) but now loan department saying that we were supposing that you applied for non-commercial vehicle, therefore, we approved the loan. Now the loan department is not ready to disburse the approved amount. Below is the approval message from the icici...

On 30.12.19 my vehicle has not passed any Toll road, but an amount Rs. 85+40=125 is debited from my wallet. The car went to Air port only where Rs. 40 in cash was given for parking. Please look into the issue and credit the amount to my wallet.
TXN DATETIME TXNID EVENT NARRATION LINE WALLET ID OPENING BAL TXN AMOUNT CLOSING BAL CR/DR Cutomer Type OD AMOUNT RECON DATETIME
[protected]:10:14 39093137 ETC MDR/[protected]/NPCI Excess Transaction/5893691 [protected] 190.00 40.00 150.00 DR Retail 0.00 [protected]:23:25
[protected]:10:15 39090806 ETC MDR/[protected]/NPCI Excess Transaction/5858027 [protected] 275.00 85.00 190.00 DR Retail 0.00 [protected]:10:13
[protected]:32:56 [protected] TOP UPS Payment Gateway/[protected]/0/POS0 [protected] 75.00 200.00 275.00 CR Retail 0.00 [protected]:36:08
[protected]:16:17 [protected] ETC ETC/[protected]/[protected]/WB02AK1304/204001/[protected] [protected] 125.00 50.00 75.00 DR Retail 0.00 [protected]:54:56
[protected]:42:12 [protected] ETC ETC/[protected]/[protected]/WB02AK1304/370003/[protected] [protected] 165.00 40.00 125.00 DR Retail 0.00 [protected]:14:06
[protected]:12:20 [protected] ETC ETC/[protected]/[protected]/WB02AK1304/370003/[protected] [protected] 250.00 85.00 165.00 DR Retail 0.00 [protected]:15:50
[protected]:52:10 [protected] ETC ETC/[protected]/[protected]/WB02AK1304/204001/[protected] [protected] 300.00 50.00 250.00 DR Retail 0.00 [protected]:53:59
[protected]:30:30 [protected] TOP UPS Payment Gateway/[protected]/0/POS0 [protected] 200.00 100.00 300.00 CR Retail 0.00 [protected]:31:52
[protected]:30:06 [protected] TOP UPS Issuance/[protected]/1413/123654 [protected] 0.00 200.00 200.00 CR Retail 0.00 [protected]:31:20

Thanking you. K.G.Pilsima. M:[protected].

I have a salaried account with ICICI for the last 2.3 years now. All of a sudden I receive a mail that Rs. 800+/- will be deducted from my account for the demat account charges. I have never previously been notified about having a demat account with them, nor have I even used it. This is totally unfair and fraudulent from such a reputable bank. Taking the customers for granted and making use of such unfair trade practices to extort money. I hope this complaint is escalated and is immediately taken up for resolution. I want the demat account to be ceased immediately and the entire amount to be refunded. Hope the bank works for the trust of their patrons.

Dear sir
I apply icici fastag 30Nov till date not received at courier.recently I received at one msg blue dart courier he was mention address was not found.this address so much courier received last few days.
courier was return booked at fastag.
pls do solve the problem.
courier authority was not work at properly
pls send once again and another courier.
pls send you booked at details send by SMS or Msg. previous booking at not any msg or mail.how to find and track the details.
so much in this gap trying customer care but still hold and 2 mins after aromatically calling dropped very bad for customer care service.
pls improve some of points.

regards
Manohar

regards
Manohar

Hi Team,

I have submitted the Fastag on 13th Dec 19 in ICICI Fastag, Till date haven't received the physical tag. Even raised the complaint in the ICICI fastag portal, have no response from them. Really very bad experience with ICICI fastag. Please help me resolve the issue.

fastag acc No.: 22376238
fastag CustomerID :11911663

Thanks,
Bhageerath

Good morning

I am holder of ICICI ASHIRWAD DEEP DISCOUNT BOND invested in the year 1996. At the time of investment, we were in Trichy but currently residing in Chennai. Just realized that the first redemption date was July 2019. Request your kind help in receiving the same
Kindly let me know the redemption procedure

Certificate no. 34845
Bond holder no. 1301-469

Regards
Jason Daniel
[protected]@yahoo.com

I got this message from vin*google this evening that states

"dear customer, txn of inr 130.00 done on 06-jan-2020. Info: vin*google g avbl bal: inr xxxx. Call 18002662 for dispute or sms block 929 to [protected]

Please resolve the issue as no such transaction has been made by me on 06 january 2020 for inr 130.00. Please refund the amount as soon as possible

Getting fake calls from icici to share card details and otp. Getting the call from[protected]. They asked my number in this website. I provided here. Then they called me and asking otp of my mobile that i got for my credit card. Actual issue is getting debit of annual fee for credit card and not getting credit back if i used more than 1 lakh per annum. Call me to get the issue clear

This compliant relates to late mr. Vishal bansal, exemployee of icici bank with account no: mh/18796. His legal heir has applied to the the pf trust of icici for withdrawal of the fund to the secy, icici bank limited pf fund, payroll section (Retiral section) regional office, gachbowli, hyd 32. Infact his legal heir approached the bank several times, but there was no response, his legal heir name is anita bansal, her representative contact number is [protected] (Mr. R. V. Subrahmanyam)

One person has sent me scan code for receiving money. He has to pay me via paytm. He sent me scan code of Indian Army by saying that he is a army person and on duty not able to pay by bank account. So he is only able to pay via paytm. then he asked my paytm number. I sent him that number and he sent me 1000 rupees indian army bar code. He said once i scan that code I will be able to receive the amount. Its a kind of army voucher. I scanned it and Rs.1000 was deducted from my account. He is a big fraud. the upi transaction which he has done through cheating is mentioning reference number
UPI ID : [protected]@myicici
Name : Ramsagar Meena
He used Mobile number for calling is +91-[protected]
Please sir he is a big fraud and very cleverly he cheated with me. Kindly block his account and please make a refund of Rs.1000/- to me.

I requested for a locker in icici bank hayathnagar and they are not providing me that, they are blackmailing me to have a policy of any life plan or investment plan with them, then only they provide the locker facility to me. As per rbi guidelines investment policy is not mandatory to have a locker. They are not even giving me locker waiting list token number

I kindly notice that unauthorised transactions has been made from my debit card on 06 january 2020

Please find the below information on the unauthorised transactions

Payment info: vin*facebk ads
Date of occurrence: 06 january 2020
Time: 06.32 am (Alerts received to my mobile)

How transaction can be done without otp?

Please look in to the issue as soon as possible

Regards
Venkatramanan. U [protected]@gmail.com

I would like to bring it to your notice that, the amount of rs 410.77/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. Could you please assist me regarding this. Please find the attachment regarding the same

Amount debited from icici credit card but not credited to fastag account. Transaction was done on 29th nov around 9 to 10 pm. 200 rupees got debited but not reflecting in fastag account[protected]. Even contacted customer care but no proper response. Opened a case with fastag where the resolution should be provided by 27th december but still the issue exist. Here both the source and destination both ate managed by icici but i won't be able to have a solution for this. Its already 40 days and dont know where the money went.

Thanks,
Ravindra
[protected]

I placed a complain earlier for the same issue but no solution was provided.
I ordered a product on 29th september 2019.
The transaction was declined by the bank but till date it comes in my bill as an emi.
My card number is [protected]
I emailed them the proof that flipkart gave me regarding the same issue that the transaction was declined by the bank and no refund had to be issued but they have again sent me a bill for that and already 3 emi are paid. I request you to look in the matter and cancel the emi and refund the payment that has already been deducted from my bank

Purchased fastag from car dealer (Bmw) and thus got a worthless icici fastag. I recharged 5000 and after just three transaction my balance on account is -14 rupees and the fastag has apparently been blacklisted. Tried calling thier customer care numbers but everybody from thier team seems to be so busy that nobody attends call after being on hold for over 10 mins!
Now i have to cash at toll plazas which isn't the most ideal thing! I would this board to notify the bank and help resolve the issue by getting my money back and playing for all the toll i had to pay cash for!

An amount of rs 5800.01 was wrongly debited from an inward remittance without making any demand or giving adequate notice and was refunded only after 22days after protracted correspondence.
The remittance was for a specific purpose and caused a lot of embarrassment because of the resultant shorfall in the amount.
I have not been compensated for the days the amount was wrongfully held by the bank nor for the embarrassment i had to face on account of the bank's arbitrary action.

Am an icici bank customer. Today 31-12-19 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Forced transaction: on 04/01/2020 as per following details
Rs 1899 is being deducted by oneast without my confirmation.
Please get it stopped and return money.
Date of transaction:04/01/2020
Details of transactions as reflected in the bank statement is as given below.

iin/i-debit/si oneast /[protected]
3/[protected]/
1, 899.00