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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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N
nikhilrathore
from Noida, Uttar Pradesh
Jul 27, 2019
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I haven't subscribed to my money service but still anual fee of 354 for bil/mm27-july -19 354 rupees got deducted. Most annoyingly i can't even find 'unsubscribe' in the my money console.. Please unsubscribe me from my money service a
Aug 31, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2019
ICICI Bank Customer Care's response
Dear Nikhil Rathore,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (631887) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    acskb
    from Mumbai, Maharashtra
    Jul 26, 2019
    Resolved
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    Dear icici,

    Without any acknowledgement, today, my account has been deducted by rs. 354 and here is a transaction details:

    26/07/2019 bil/[protected]/mm annual fee may1
    9-apr20/1990387 354.00

    Would you please reimburse amount which you deducted asap? I have also registered complaint of icici website and waiting for their response.

    This has happened to many customers without knowing & informing them and is happening with me now. We all need to learn from mistakes but not sure what's happening here!

    I am requesting you to revert to this query and kindly credit my hard earned money.

    Thanks
    Sep 1, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 27, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (628867) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      M
      mnksocialite04
      Jul 26, 2019
      Resolved
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      my saving account shows negative balance.

      Address: Sector 15, Gurgaon, Haryana, 1222002

      I own a salary account in icici bank and today i transferred 2800 rs in my account. When i checked the account it shows the amount there. When i tried to transfer the funds to some other bank or tried to make any payment online i am not able to do that as it shows i don't have sufficient funds and display my account balance as ₹ -14, 415.84. This is insane and i am worried if this is a fraud or what. Please help me with this asap.br...
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      A
      Abhishek Padmanabhan
      from Bengaluru, Karnataka
      Jul 26, 2019
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      Address: 560083

      I am getting a lot of calls from your ICICI Bank as a promotional call for personal loan.

      I have not signed up for promotional calls and I am not interested for personal loan unless your bank is planning to give me a good amount of money and I don't need to pay you back the money.

      Also I have activated Full DND with my operator. Still I am receiving calls from tele markerters who claim that the Personal loan is from your bank.

      So please quit disturbing me.
      Delete my numbers from your database.
      [protected]
      [protected]

      Your promotional call is not welcome and is directly considered as a harassment.

      If I get a message or call regarding personal loan from your ICICI Bank, I will have my lawyer take a legal action against you.
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        Somadrita Rai
        from Mumbai, Maharashtra
        Jul 26, 2019
        Resolved
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        Address: 711103

        Icici bank — icici fraud deduction
        12 123pallav on jul 22, 2019
        I have a demat account in icici bank for 3 years now. When i checked my bank transactions and i found that there is one debit transaction 'in[protected] dp chgs till may-19' — inr 1235.78'. I was never told about the demat account when the salary account was created by icici which is itself a fraud by icici, and i spoke to icici it was informed by the icici representative that it is free of cost, it will never be charged, i was never told about the dp charges also i did not get any message alert on my mobile which is registered with mobile banking with icici. My icici account number is[protected]...
        Complaint comments read comments [4] complaint category banks
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        [protected]
        Aug 30, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 26, 2019
        ICICI Bank Customer Care's response
        Dear Somadrita Rai,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (626586) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          E
          excusemeitsme
          from Delhi, Delhi
          Jul 26, 2019
          Resolved
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          Resolved

          I had recharged my icici fastag account on 17/7/2019 using upi, but amount not credited to my account yet.. Made multiple calls to support team, but no action taken by support team and they are only buying time. First they said would be resolved in 24 hours.. Then 48 hours.. Then 3-4 working days.. Now saying 7 -8 working days... They do not even have any idea that what is upi
          Sep 5, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 26, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (625459) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            aayush999
            from Mumbai, Maharashtra
            Jul 26, 2019
            Resolved
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            Resolved

            Address: 700091

            We would like to inform that we have made payment of rs50000 (Rupees fifty thousand only) to west bengal central excise on 22nd july 2019. The details are as under

            Grn no[protected]
            Grn date - 22/07/2019
            Bank name - icici bank
            Establishment name - pragma eateries pvt ltd
            Mobile no - [protected]
            Amount - rs 50, 000
            Bank reference number - [protected]

            The grips portal is showing - "transaction pending payment not reported by bank"- the bank is not providing any detail or help in this matter even after regular follow up with customer care

            We regret to inform that in spite of 72 hrs and the amount debited from our account on 22/7/2019, the same is not reflected under grips portal and challan is not being generated.

            You are requested to kindly look into the matter and do the needful at the earliest as its very urgent.
            Aug 28, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 26, 2019
            ICICI Bank Customer Care's response
            Dear Aayush,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (626595) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Shubham1999
              from Nashik, Maharashtra
              Jul 25, 2019
              Resolved
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              amount deduction of 3000 from credit card

              Name : shubham
              Contact :[protected]

              I got call from icici bank for another credit card. They told me 500 joining fee and i agreed. Now they diducted ₹3000 from my credit card without any prior notification however that new credit card limit is linked to previous card so no use of that card. They did not told me anything only want to sell their credit card....
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              H
              hitesh vallamkondu
              from Mumbai, Maharashtra
              Jul 25, 2019
              Resolved
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              Resolved

              Website: Indiaideas@icici

              I am Hitesh I have done my jio recharge of RS 349 but using 50 rs vocher through Indiaideas by UPI, money was deducted but recharge was unsuccessful and I disappointed very much through this service, please refund my money...I uploaded the screenshot of payment below...please solve my issue...and resolve the problem and precaution has to be taken to avoid this..
              Aug 28, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 26, 2019
              ICICI Bank Customer Care's response
              Dear Hitesh,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Anusha10
                from Delhi, Delhi
                Jul 25, 2019
                Resolved
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                Address: Hyderabad, Andhra Pradesh, 500039

                Date of incident : 25th jul 2019 time: 5:55pm

                I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

                My mobile no. Xxxxx7545
                Account no:xxxxx5649

                Didnt get any assist id message from one assist.

                Make sure to deactivate this plan asap, thanks!
                Anusha thota
                Aug 25, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 25, 2019
                ICICI Bank Customer Care's response
                Dear Anusha Thota,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (622475) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Dear Anusha,

                Greetings from OneAssist!!!

                We regret any inconvenience caused to you.

                We are unable to locate the account as the mobile number is protected. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

                Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                Looking forward to hear from you.

                Regards

                Team OneAssist
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                  suman sangam
                  from Patna, Bihar
                  Jul 25, 2019
                  Resolved
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                  Address: Patna, Bihar, 803202

                  I have recently applied for a credit card of ICICI and i got one. The first bill hasn't generated yet. Today I received a call from ICICI that you will be charged Rs1399 for some protection. I said I haven't been informed about it. They said again that it is for protection for all cards and you will receive the bill of this amount, do you understand. I said yes I understand but I haven't asked for it. They said it's for protection.

                  Later, I talked to the agent who assisted me to get card said no such amount is needed to be paid.
                  Then I came here on this forum and I got to know it has happened before. I fear I will also be charged. I don't want any additional plan or feature. Kindly don't give me the bill for that. If i get that I won't pay and I will surrender the card also.
                  Aug 27, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 25, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Please refund my 349 rupees as the amount has been debited but recharge hasnot been done. Paid by bhim upi app.
                  ICICI Bank Customer Care's response, Jul 26, 2019
                  Verified Support
                  Dear Customer,

                  We request you to email us your concern with your contact details on [email protected]. Please mention the UID (621469_01) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    Nageshwar1
                    from Gurgaon, Haryana
                    Jul 25, 2019
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110092

                    Dear sir/mam,
                    I was bought a new car (Datsun ready go) from nissan datsun in 2016. Which is financed by nissan finance private limited for five years. That time i was earning 22000 per month by pvt job. When i was signing loan documents at that time, there were many papers in front of me. They did not explain anything to me about the loan papers and say that quickly sign it and let me for quickly process. That time i have given icici bank check to nissan for ecs. Loan amount sectioned from nissan 240000 with 10.50% interest rate which happens around 69000 in five years. Monthly car installment goes to 5170.
                    From year 2017 my wife fell ill. Lack of money ecs check bounced started due to inefficient account balance. After that my installment go to late few months till january 2019. During this time, i was not aware that i’m paying 2 side bouncing charge. They continue cut bouncing charge and never informed to me. However, they have my email id and contact number. First is icici bank bouncing charge with gst and nissan finance charge with 3% interest. After when i’m complain to nissan customer care they are given me mou paper which is signed by me.
                    Till now i have paid to icici bank around 22000 as a bouncing charge and nisan bouncing charge around 27000 confirmed by nisan customer care still pending.
                    I have icici and hdfc credit cards. Those cards have total limit around 45000. Because of my wife illness and lack of money i was not able to pay credit card bill timely that time. Due to this activity my civil score fell down. Now i’m not eligible for any loans. I have so many labilities.
                    Pfa nisan finance and icici bank bouncing statement from aug 2016 to till date
                    Right now i have to required money for my wife treatment and collage fee. I had applied for personal loan but its rejected due to bad civil score. However, my payment going timely from january 2019.
                    Sir/mam,
                    Humble request to you please ask to bank for reimbursement of bouncing charge.
                    Kindly arrange to provide me personal loan for wife ill treatment and payment for collage fee. She’s doing d. Ed. (Special education) from rci.
                    Name: nageshwar pratap singh
                    Mobile: [protected]
                    Pan: dsmps0709b
                    Icici account number:[protected]
                    Ifsc code: icic0001070
                    Aug 25, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 25, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We have made a note of your concern. We will have our official get in touch with you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Madhuri patil is cce yours she is very bad talking about me she every day 3, 4 times call me and Harris me plz check calling my no and observe of it very bad systems there I know my emi is due I am said I will pay month end because my husband accident he is in hospital that's why due payment but she tolk is Very Harri's me plz do exciton her.
                    ICICI Bank Customer Care's response, Jul 26, 2019
                    Verified Support
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (621473_01) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Mailed to ICICI customer care.
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                      SEHAJ VERMA
                      from Adampur, Punjab
                      Jul 24, 2019
                      Resolved
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                      Resolved

                      Address: Ludhiana, Punjab, 141002

                      Sir i recently my freezed account in icici they deducted rs. 1899 from my account
                      The told it is a new policy something like wpp policy. Where will a common man go??
                      Please refund money back to my account

                      This was not expected from this bank.

                      They cheated me and many people like this.
                      Although i am going to file a complaint at consumer forum.

                      Help me
                      Sep 1, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 25, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (621478) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team"
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                        Pallavi__K
                        from Mumbai, Maharashtra
                        Jul 24, 2019
                        Resolved
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                        Resolved

                        Deduction of amount is done from my account without my permission again and again. This is illegal and unlawful. This is creating untrust for future banking from icici bank. I haven't also applied for any policy or schemes for which they can deduct amount from account. I want my money back as soon as possible. This is illegal to deduct amount from account without permission or consent of account holder. They also didn't send me any notifications of deduction of amount from my account. They are misusing the banking norms and practicing illegal work. I beg you to solve my problem as soon as you can. Thank you.
                        Aug 31, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 25, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (621483) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        No action still they did..
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                          Prishii55
                          from Mumbai, Maharashtra
                          Jul 24, 2019
                          Resolved
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                          ICICI bank hired recovery agency at videocon tower New delhi. Agency number is 137149, person name yogesh sharma. Their keeping on calling for some loan which I never took also am no where co applicant. When I asked them to give me document they don't have any document. Continue calling me and harassing day and night. Using abusive language as well. This is bad part of ICICI bank. They should cancel authorization of such agency.
                          Aug 29, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 25, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (621485) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Ananya S
                            from Bengaluru, Karnataka
                            Jul 24, 2019
                            Resolved
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                            Resolved

                            Address: PALLAVARAM CHENNAI, Chennai, Tamil Nadu, 600117

                            Dear sir,
                            A withdrawal of inr 1899 has happened from my account in the name of wpp-sr[protected]new policy-. I have not subscribed to any new policy nor they have given any policy related details at the time of account opening to me. It is unfortunate that icici is playing with customers money without getting any consent from them. Kindly cancel this policy. I have not authorised for any policy & i request the concerned authority look into this and release the money back to my account.
                            Regards,
                            Ananya s
                            Aug 31, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 24, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            How can you clear the check before its duedate? Peoples are careless in their work. Try to improve your service. We are not going to pay any fine.not it
                            ICICI Bank Customer Care's response, Jul 24, 2019
                            Verified Support
                            Dear Customer,

                            We request you to email us your concern with your contact details on [email protected]. Please mention the UID (616886_01) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Dear Customers of ICICI,

                            kindly verify your signature in the application form filled if any(ask them to show you the same). definitely will not match might be forged for closing their targets. kindly write to below mentioned mail id. if you have already wrote then wait for 30days then approach banking ombudsman. ask the bank to give the clarification and explanation in writting that why it has happened. submit all your evidence.

                            if your would like to register a complaint please do write in detail to: [protected]@icicibank.com & senior.[protected]@icicibank.com & [protected]@icicibank.com. please dont write to [protected]@icicibank.com your problems will not resolved. if you have not got any satisfactory response from bank within 30days of complaint you may approach banking ombudsman (RBI) definitely they will help you out. you cannot reach baking ombudsman directly without writing a compliant to bank first.

                            https://cms.rbi.org.in/cms/IndexPage.aspx?aspxerrorpath=/cms/cms/indexpage.aspx
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                              Vineeth bvr
                              from Hyderabad, Telangana
                              Jul 24, 2019
                              Resolved
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                              Resolved

                              I had placed an order in ajio and done the payment through upi mode. Money of 1675 has been debited to [protected]@icici but payment has been failed. I would request to return my amount debited
                              Plz resolve the issue as soon as possible .
                              Here is the upi id of transaction done
                              Upi id:[protected]
                              Below i have attached reference of the payment done.
                              Aug 28, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 25, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                vaibhavpadia
                                from Mumbai, Maharashtra
                                Jul 24, 2019
                                Resolved
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                                Resolved

                                Address: Vapi, Gujarat, 400092

                                Hi all,

                                This mail is in regards to the loan account number
                                Lbvld[protected].in this account, 1st name is my mother's name and 2nd is my name. This is partial disbursement.

                                But my mom passed away, and i am waiting for final disbursement now for registration. The property is not yet registered, but now the property will be registered on my name only.

                                Kindly let me know, how i can go ahead with final disbursement. Should a addition/deletion process or rebook process to be done.

                                I am running here and there. Vapi branch people say contact nearest branch, nearest branch also not reverting properly even after getting the clarification. I have to do registration for the property. Is this is how the customers are treated. Have some courtesy to help customers.

                                Didn't expected this from you icici bank people.

                                Kindly look into it and help me with the exact procedure. You can contact me after 4.30pm on weekdays for further information, if needed.

                                No one is helping me in a proper response. This case is going on since last 3months, but still result is zero.

                                Regards,
                                Vaibhav padia
                                [protected]
                                Sep 6, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 24, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Sep 13, 2019
                                Updated by vaibhavpadia
                                I didn't received any update from your end as per your commitment. Thank you for your eand unprofessionalism service towards customers
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                                  D
                                  Dina Ambu
                                  from Shimoga, Karnataka
                                  Jul 23, 2019
                                  Resolved
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                                  Resolved

                                  Address: 560100

                                  Hi,

                                  My salary account was with ICICI Bank . Now past 1.6 yrs i am not using this account. I happened to visit the internet banking recently and came to know that every month bank is deducting around Rs. 600 from my account mentioned SMAB Charges and Tax. There was no information to me from bank about this deduction and i am cant accept this. I want some one to contact me from bank and help to close my account. I am not ready to give my money to bank.

                                  Account No.[protected]

                                  Pls solve my problem and return my money back asap.

                                  Thanks
                                  Dina
                                  Aug 29, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 23, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    V
                                    Vinil Reddy
                                    from Delhi, Delhi
                                    Jul 23, 2019
                                    Resolved
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                                    Resolved

                                    posdec chg charge

                                    Address: Udupi, Karnataka, 576104

                                    When i checked transaction details today, i could see an amount of 29.50 has been deducted 2 times from my account under a term posdec chg which i had to google to know what that means. This took place on july 23rd 2019. For every transaction i get message notification. However for this amount alone i haven't received a notification. Why is purely a fraudster play by icici bank. Please look into the issue as soon as possible and refund the...
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