ICICI Bank Complaints & Reviews

This is Balakrishna K. Using the ICIC bank credit card (Card Number: XXXXXXXXXXXXXXXX). On Nov 23rd, 2018 I made an online transaction to purchase a weighing scale for home purpose which is worth Rs. 1399/-. The transaction was successful and i didn't see any error or warning. All went very smooth. But in January 2019 when I checked my old credit card statements, I found that there was a deduction of Rs.1399/- two times at the same time of the purchase which I did. Immediately I called-up the Bank customer care and they suggested me to send the customer dispute form along with my identity proof details. I have done that. The Service Request Number was: SR[protected]. I thought bank will resolve my problem. When I called the bank again for the status of my complaint in Feb first week, I got to know that my request was closed without any intimation to me. SO, again i raised 1 more complaint for the same. Service Request Number was: SR[protected] and I sent the customer dispute from again along my identity proof. I stated following-up with the bank and they are saying it is in process. Again, I called them got the same reply as, your request estimated resolution will be in June 2019. So, I called them again in the month of May 2019. I got the response that my new complaint also has closed and no intimation to me. I asked the customer care agent why there is no intimation to me when my request is closed. As I am the customer of the bank that is your responsibility to at least inform me. He told me that the bank sent SMS and email to your registered mobile number and email ID. I asked them when it happened. He was not able to answer, and he said you will get it now.

Again, I called them the next day and this time my call was transferred to some next level person. He stated talking to me in a harsh way and when I asked him to explain me the reasons why my complaint is closed and no intimation. He said, "why we need to inform you"... and he asked me to log a police complaint against the vendor (Flipkart) which I purchased the weighing scale through online. I already checked with the vendor (Flipkart) and they confirmed me that they received the amount only once.
I am very much disappointed, and I lost my mental peace because of the bank officers’ harsh words and the way he given the response. I am raising this complaint not for any compensation but at least bank should take the responsibility of my concerns.

I have paid my Credit card bill settlement amount. Still ECSRTNCHGS 413 /- deducted twice from my account. After so much commitments from bank, still unknown charges deduction is happening on which I am not getting any message. Difficult now a days to ignore such issues as this is hard working money saving in bank. I am regreting to accept credit card from ICICI Bank

Something is SERIOUSLY WRONG WITH ICICI.
First - they change their helpline numbers to only 1800 numbers - and those numbers are practically non-reachable from outside of India.
Then someone gives me a +91 number (+91-[protected]) which seems like a right number but when I tried calling the same - the automated response disconnected my call saying "This number is accessible only if you are calling from an international number". Well the system is pretty retarded if it doesn't consider an international number international. I have been frantically trying to reach ICICI Bank for the past 2 weeks from Dubai but no respite.

Can someone help?

I have just recharged with rupees 149 to my jio number by using UPI I'd.
Payment was successfully done, but I didn't have yet get my phone number recharged.
Please stop bothering us with such issues.
Kindly! Either make my recharge successful or refund my money as soon as possible.
And for your kind information, everyone is not interested in wasting their money in such companies.
Please never try to use such strategies for the sake of money.

Sir jab hamne lone lia to hame phle information ni di gyi thi ki lone clear karate time 4% extra lgega... Hme lone lete time hi 2 saal me clear ki baat ki thi but ab hmse 4% prepayment liya jara hai...
And ham ni de skte...so please solve our problems...i can pay only taken money with intrest ..but 4% prepayment i can't .
Please solve it as soon as possible.
Thank you

Payee Name : Indiaideas

Amount : 399.00

Time :[protected]:16:22 AM

Transaction Type : Collect

Customer Ref No :[protected]

Debited VPA : [protected]@barodampay

Credited To : [protected]@icici

Debited Account : XXXXXX1642

Remarks : collect-pay-request

Reason : Transaction success

I have recharged my no. Through my jio app but the amount deducted from my baradampay account showing success not recharged in my mobile number

Reminder 1:
I have already registered a complaint regarding the issue I am undergoing now.After leaving icici bank I started searching jobs and got selected too but only because I don't have relieving letter I am not able to join any of the concerns.I am really worried and frustrated about my career where I will never be able to go for job again.kindly ask the employer to have some empathy and issue me my relieving letter.

Respected sir
On 3-06-19 I was trying pay my Bajaj EMI loan payment of Rs 2200 . During UPI payment they took me to [protected]@icici page for payment. The amount was deducted from my account but the payment was not done to bajaj finance. I tried to contact [protected]@icici customer support but they didn't respond.
Sir I am from middle class family Rs 2200 is very big amount for me. Please refund my amount. My transaction ID is
ICIcb4d19eabb4f43c5a052436d80b357ba.
My mobile number is [protected]. I am attaching the screenshot of the payment.

Regards
Dinesh Kumar Mahali

My money got deducted 7 days before. I have a service request number which is showing closed now but I didn't received refund.

Also customer care number of bank is not connecting through my Jio number.

This number will not be connected if you have recharged with unlimited plan. How disgusting it is. [protected]

And there is no alternate number.

Please deactivate the One Assist policy as I have not requested it and they have already debited Rs1899 from my account without consent. Please refund the money. I have no need for any wallet or card protection currently. No calls were made to my registered mobile number number below.

Activated date : 10 June 2019
Relationship no : 7172756
Membership id :[protected]
Mobile no : [protected]

I have been a customer for ICICI bank for the last 10 years. I have been levied charges ( Rs. 708) by the bank without any intimation. I do not wish to be a customer to this bank if I am being unnecessary charges like this. I have not been informed priorly by the bank that such charges shall be levied.

I would like a full refund of the amount at the earliest
Please take some action against the bank, if it is not complying RBI standards / guidelines.

30 12/06/2019 12/06/2019 MABchgs-May19+GST 708.00

I have ordered a AC from flipkart and than cancelled same .flipkart has refund the amount and on escalating they provided the details and confirmed the refund is done .
But icici bank is not taking seriously they initially raised the charge back than SR is closed stating declained by merchant .and if refund is already done by flipkart end why they would be giving twice .again and again calling the icici bank they raised the chargeback again and closed the same stating duplicate dispute .how ever flipkart has provides all details but icici is unable to credit in my creditcard account below is confirmation mail from flipkart
Please find below confirmation mail from flipkart

Sent from my iPhone

On 06-Jun-2019, at 4:56 PM, Customer Support wrote:

Hi Prayagraj,

We’re writing to you about your MarQ by Flipkart 1 Ton 3 Star Split Inverter AC - White order OD[protected].

We'd like to let you know that the seller has refunded ₹ 22999 on 03 Apr 19, 12:02 AM to your credit card. As per standard banking procedures, it will be credited by[protected]:00:00.

If you do not see the refund in your account by this time, please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number: 74766519092913389008740 in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

Have a great day!

Regards,
Saili Maity
Flipkart Customer Support
Your Query[protected]:16:07 )
Hi team

Please repond as its almost 60 days from date
Of cancellation and i havent received the refund
Yet
Your Query[protected]:16:03 )
Hi team

Please repond as its almost 60 days from date
Of cancellation and i havent received the refund
Yet
Your Query[protected]:05:48 )
You can call now

Right now i am busy so you can call now

Thanks
Flipkart Customer Support[protected]:44:17 )
Hi Prayagraj,

We tried to get in touch with you on [protected] to discuss the issue about your MarQ by Flipkart 1 Ton 3 Star Split Inverter AC - White with order ID OD[protected] but couldn't reach you.

We’ll try calling you again within 24 hours.

Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.

We hope to hear from you soon.

Regards,
Barkathulla -
Flipkart Customer Support
Your Query[protected]:35:14 )
Hello Sir,

kindly ignore above mail as its only have statement for month of MARCH to
APRIL 19.

In this mail i have attached 3 statement from 19/03/19 to
18/04/2019, 19/04/2019 to 18/05/2019 and 18/05/2019 to till date 29/05/19.

As i have purchased the AC on 24 EMI order the same on 02/04/19 below entry
shows the same .

02/04/2019 74766519092913389008740 FLIPKART PAYMENTS BANGALORE IN 0.00 0.00
0.00 CR

And same is converted in EMI on 04/04/19 as entry showing in statement
19/03/19 to 18/04/2019

04/04/2019 Interest Amount Amortization - FLIPKART PAYMENTS 0.00
0.00 277.85
04/04/2019 Principal Amount Amortization - FLIPKART PAYMENTS 0.00
0.00 836.84
04/04/2019 [protected]@18% 0.00 0.00 50.01

Now i have raised the Dispute on 19/04/2019 with Service request
no-SR[protected]

i have get the charge back credit on 20/04/19 as entry showing in statement
19/04/2019 to 18/05/2019

20/04/2019 [protected] INTERIM CHARGEBACK CREDIT 0 22, 999.00 CR

and same SR is closed on 24/05/19 as below screenshot shows and closure
comments is Dispute of INR 22999 - on your Credit Card XX#[[$]]#CC has been
declined by the merchant.

and on 24/05/19 after closing SR my account charge back is reversed as in 3
rd statement 18/05/2019 to till date 29/05/1

24/05/2019 [protected] INTERIM CHARGEBACK DEBIT 22999 Dr.
so now i have confirm that i have not received any refund and every time i
call your customer care they confirm the same refund details and ask mr to
check with my bank .

its very annoying i am getting disturbed by this from last 50 days .as
still no refund is credited so that i can cancel my EMI and order the new
one

i request you solve my issue and refund to be credited in my credit card
account .

thanks
regards
PRAYAGRAJ SHAH
[protected]

[image: image.png]
Your Query[protected]:38:19 )
Hi sir,
As discussed please find the attached statement
From 19/03/19 to 18/04/2019.

In which no credit is showing .

Regards
Prayagrajshah
Sent from my iPhone
Your Query[protected]:23:30 )
I have not recived any call on my [protected]

You can call now
Flipkart Customer Support[protected]:44:38 )
Hi Prayagraj,

We tried to get in touch with you on [protected], [protected] but couldn't reach you.

We’ll try calling you again within 48hours.

Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.

We hope to hear from you soon.

Regards,
Saili Maity
Flipkart Customer Support
Your Query[protected]:59:33 )
Hi sir,

Please find attached service request number raised
For dispute and also mentioning that same is declained
By merchant
Flipkart Customer Support[protected]:54:51 )
Hi Prayagraj,

Thank you for your valuable time over call with us.

I am Niranjan, writing from Escalations Team of Flipkart, I assure you that we will take complete ownership of the case and solve the same with the best possible resolution available with us.

As discussed, I request you to reply on this mail thread in case of any queries, questions or updates needed for the issue we are addressing so that the issue is channelized and it will also help in prioritizing the resolution for the case.

Regards,
Niranjan Kumar
Flipkart Customer Support
Auto-Response[protected]:39:26 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Your Query[protected]:39:14 )
Hello sir,

I have buy one AC from flipkart on 2 april 2019
At 24 emi via icici credit card my credit card limit
Is debited by 22999.than i have cancelled on 3 april 2019my order
And supposed to get credit back .flipkart mailed and
Msg me that i will get refund till 8 april 2019
Than i have waited till 8 april 2019 i have not received any
Credit .i have contacted flipkart they share me the
Tran ref no and auth code .i have contacted my icici
Credit card customer care they confirmed to wait
For 15 days from date of cancellation i have not
Received my refund than i contacted customer they
Says to raised dispute i have raised the dispute and
Share allmy supporting mail to icici team .
Now on 24 may 2019 they confirmed me that mechant
Has declianed the dispute and the charge back i get
From my bank is get reversed .every time i call customer
Care flipkart they only share me the trans ref number
And raised a complaint .but till now i have not get any
Solution.
Now as per my billing cycle i need to pay the outsatnding

I request you to look this issue i am not getting that if mechant
Has refund the amount why i am not getting it
And if i have raised dispute why merchant has declined
It
I am disturb due to this calling flipkart and icici bank again
And again i didn't get any solutions

Please do needful

Regards
Prayagraj shah

Sent from my iPhone

Begin forwarded message:

From: Shah Prayagraj
Date: 19 April 2019 at 6:05:45 PM IST
To: customer.[protected]@icicibank.com, [protected]@icicibank.com
Subject: SR[protected]



Sent from my iPhone

Begin forwarded message:

From: "Customer Support"
Date: 13 April 2019 at 3:30:53 PM IST
To: Customer
Subject: Refund related: OD[protected] [Incident: IN[protected]]
Reply-To: "Customer Support"



Hi,

We're writing to you about your refund of your MarQ by Flipkart 1 Ton 3 Star Split Inverter AC - White order with order ID OD[protected].

We’d like to confirm that the seller has refunded ₹ 22999/- to your ICICI Bank Credit Card on 03 Apr 2019 with the Bank Transaction Id: [protected] and Authorization Code; 252659. This amount should have been credited by now.


You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.


We'll always do our best to make sure that you have a great shopping experience. We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Have a nice day!

Regards,
Manisha pandey
Flipkart Customer Support
Your Query[protected]:39:49 )
I have not received any call on my registered number [protected]
Please confirm me status as i am unable to get refund reflected in my account
Flipkart Customer Support[protected]:01:33 )
Message: We tried to get in touch with you on [protected] and [protected] to discuss the issue but couldn't reach you.

We’d like to confirm that the seller has refunded Rs. 22999/- to your ICICI Bank Credit Card(437551******3009) on 03 Apr 19 12:02:36 AM with bank transaction Id: [protected] and auth code: 252659. This amount will be credited within 8 business days., Phone Number: [protected]
Flipkart Customer Support[protected]:01:21 )
Hi,

We're writing to you about your refund of your MarQ by Flipkart 1 Ton 3 Star Split Inverter AC - White order with order ID OD[protected].

We are sorry for the trouble you had to go through.

We tried to get in touch with you on [protected] and [protected] to discuss the issue but couldn't reach you.

We’d like to confirm that the seller has refunded Rs. 22999/- to your ICICI Bank Credit Card(437551******3009) on 03 Apr 19 12:02:36 AM with bank transaction Id: [protected] and auth code: 252659. This amount will be credited within 8 business days.

You may contact your bank’s customer support with these details for further assistance. Please check the previous statement of your card before reaching out to the bank.

If you have any concerns about your refund, you can raise dispute in the bank's grievance cell.

Alternatively, you can also visit your bank to submit the 'Chargeback form' to get an update on your refund.

Note: The bank’s customer support number can be found on the back of your card.

We'll always do our best to make sure that you have a great shopping experience. We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Have a nice day!

Regards,
Priyanka Verma
Flipkart Customer Support
Flipkart Customer Support[protected]:49:31 )
Message: We would like to confirm that the seller has refunded Rs; 22999/- to your ICICI Bank Credit Card bank account on[protected] should have been credited by[protected] for your order OD[protected].

Refund Date: 03 Apr 19
Bank transaction ID: [protected]
Auth Code 252659
Payment mode: ICICI Bank Credit Card
, Phone Number: [protected]
Flipkart Customer Support[protected]:49:18 )
Hi,

We would like to confirm that the seller has refunded Rs; 22999/- to your ICICI Bank Credit Card bank account on[protected] should have been credited by[protected] for your order OD[protected].

Refund Date: 03 Apr 19
Bank transaction ID: [protected]
Auth Code 252659
Payment mode: ICICI Bank Credit Card

You may contact your bank's customer support with these details for further assistance.

If you have any concerns about your refund, you can contact the bank's grievance cell. Alternatively, you can also visit your bank to submit the 'Chargeback form' to get an update on your refund.

Note: The bank"s customer support number can be found on the back of your card.

We'll always do our best to make sure that you have a great shopping experience. We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Have a nice day!

Regards,
NIJITH PV
Flipkart Customer Support
Auto-Response[protected]:46:22 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Your Query[protected]:46:18 )
I have not received my payment yet

Please refund Asap otherwise i have to pay the emi
24x7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
[protected][protected]
24x7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
[protected][protected]

The refund amount of $7.82was credited to my account on[protected] by AliExpress online shopping App . I have not yet received the money in my account. On complaining to AliExpress, they said that they have already credited and provided me the ARN no of the transaction and asked me to contact the bank, but the bank authorities didn't respond about the ARN... The ARN no is 74987509037001853304837

The refund amount of $4.21 was credited to my account on[protected] by AliExpress online shopping App . I have not yet received the money in my account. On complaining to AliExpress, they said that they have already credited and provided me the ARN no of the transaction and asked me to contact the bank, but the bank authorities didn't respond about the ARN... The ARN no is 74987509042001606164838

Rs 8000 has been transferred from my ICICI account to a unknown SBI account.
Complaint No- SR[protected]
Now SBI has refused to entertain this complaint and ICICI bank says SBI refused and not helping anymore.
I dnot know whom I can complain now. I am loosing my Rs 8000. Its very unsupportive behaviour from both banks. I need my money back, I want to log a legal complaint.

ICICI Bank — vsi*amazon prime debit

My phone ni is [protected]
Today i got mail and sms from icici bank that 'a purchase of inr 945.17 has been made using your debit card linked to icici bank account xx580 on 2l Info: vsi*amazon prim.' and the fact is online transaction on my debit card is blocked then how did it happen i didn't give my debit card number on amazon i didn't even have done any transaction online since last year then how it happened now i want my refund I tried to contact icici bank customer care but they didn't even receive my call. I send them a mail but no response

I got my salary account opened (about 5 months) ago in January and the bank opened a demat/trading account for me in May. On asking to close this account as this was not opened by my consent they are not responding to my request and saying that this is free for one year so it doesn't matter. They charge a hefty fees from the next year.
Also to make this worse they have linked my salary account with this.
I registered a complaint (complaint no:- SR[protected] with the customer care on 28th may 2019 and no further action has been taken instead I am getting calls to login into my demat account to start trading.

I am Ex Employee of ICICI. I am contacting the HR team for my reliving letter and PF withdrawal multiple times. It's almost 10 years back I worked with them so not able to connect through the old numbers. Written couple of mails to Payroll team and settlement team however mails got bounced.

It would be grateful, if anyone guide me with the contact number and Email Id to proceed further on my case. Even Ex- Alumni portal is not recognising my EMP ID nor the toll free number.

My EMP ID : 130285
Name : G Ramesh
Contact number : [protected]/[protected]

I am Abhinav. Icici bank has credited amount ₹1899 without informing me. I did not apply for this policy yet i got the following message.

Dear customer, renewal of policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 15-june-19. It will be completed in 1 wkg day.

I want to cancel it and get my damn refund now!!! How dare you take my money when im struggling to keep my balance in the account i already don’t have enough money

Hi,

I have paid amount ₹1000 through [protected]@icici for axis account opening through upi payment transaction was successful it is showing but amount was not credited to Axis bank, I have called and confirmed from axis they don’t receive money. Please find the attached screenshot for your reference. Kindly return back to my amount as soon as possible thanks Sudharsan M