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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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A
Anusha nalla
from Mumbai, Maharashtra
Jun 3, 2019
Resolved
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Address: H.NO. 9 431 A, SANJEEVA NAGAR COLONY, VISALAKSHI NAGAR, Visakhapatnam, Andhra Pradesh, 530043

I have recharged my jio no on 02/06/2019 through phonepe upi. Although the amount of ₹349 was deducted from my bank account, but the recharge has not been done neither the amount was refunded. I've already contacted phonepe customer care and they said they had already proceed the transaction and asked me to contact the merchant i. E. [protected]@icici.

Kindly return the amount asap.

I have also attached the transaction screenshot
Jul 4, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 03, 2019
ICICI Bank Customer Care's response
Dear Anusha nalla,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (446393) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
I sent mail to [protected]@icicibank.com but there is no reply from them. Please solve my issue as soon as possible
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    Resolved
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    Resolved

    Address: Awari, Udi, Etawah, Etawah, Uttar Pradesh

    Without an acknowledgement i have been charged for the service which i never requested/opted for.
    29/05/2019 bil/[protected]/mm annual fee april19-march20.
    354.00/- rupees have been deducted for my money service.
    Please reimburse the respective amount asap. However, made a compliant on their website, yet to get response.

    But look at the way, how common men's money being sucked by these blood suckers. Shameful act.

    Bil/[protected]/mm annual fee apr19-mar20/749194

    Regards,
    Pushpendra singh
    [protected]
    Jul 9, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 03, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      R
      ravisharmaastormueller
      from Mumbai, Maharashtra
      Jun 2, 2019
      Resolved
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      Address: 113-114 c astormueller grop, Agra, Uttar Pradesh, 282007

      Dear sir
      This is to bring in your kind attention that recently recharge my mobile
      Of amount of rs 399 for 84 days on 26th may. But due to your bank technical fault its recharge multiple time (6 times = five time extra) same amount rs 399/- (399x5 rs = 1995 rs.) and no any dedction message send by bank end.
      So kindly revert my amount in to my account as soon as possible you are requested to refund the said amount to my bank.
      Icici bank.
      My company had a good relationship with icici bank and they have asked us to open the account in your bank and don't you think that in need your people should help us.

      I am thinking of sending e-mails to your higher management and also to lodge a complaint in rti
      Please let me know whether you are going to do anything or should i proceed with the alternatives.

      Account no.[protected],
      Ravi sharma,
      Branch sikandara agra (India).
      Your earnest response shall be highly appreciable.

      Thanks and regards
      Ravi sharma
      [protected]
      [protected]
      Jul 14, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 03, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        K
        kmm1207
        from Hyderabad, Telangana
        Jun 2, 2019
        Resolved
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        Aadhar based salary account no[protected] not yet activated... Name krishnamurari vishnukant mishra... Branch financial district gachibowli hyderabad... Application date 31 may 2019... Representative told it will be activated next day... Pls check the status ana activate as soon as possible... Also pls i need reimbursement account i. E era account to be opened and a activated with my salary account...
        Jul 8, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 02, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          H
          Hanshikha Singh
          from Mumbai, Maharashtra
          Jun 2, 2019
          Resolved
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          Resolved

          Address: B77 west Arjun nagar agra, Agra, Uttar Pradesh, 282001

          I have done my recharge for jio no through upi payment in jio recharge online app, but recharge was not and amount of 248 was deducted from my account. Kindly refund my amount
          Transaction date-1/06/2019
          Amount -248
          Kindly try to refund my money as soon as possible. This is very unprofessional expected from such a huge merchandise.
          Jul 5, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 03, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (445784) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            N
            namratha ammulu
            from Delhi, Delhi
            Jun 1, 2019
            Resolved
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            Resolved

            I am the a/c holder of icici bank from last 2 weeks,
            Now they have charged Rs.177 under this category DCARDFEE8054MAY19-APR20+GST
            on 27 may 2019.
            I am not aware what type of charges are these.
            They never informed me regarding these charges either by email or by letter

            I want my money to be credited in my a/c which they have deducted from my a/c.
            Jul 15, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 02, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444035) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              V
              vkgbth
              from Mumbai, Maharashtra
              Jun 1, 2019
              Resolved
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              Address: 560085

              Without an acknowledgement i have been charged for the service which i never requested/opted for.
              29/may/2019 bil/[protected]/mm annual fee.
              354.00/- rupees have been deducted for my money service.
              Please reimburse the respective amount asap. However, made a compliant on their website, yet to get response.

              But look at the way, how common men's money being sucked by these blood suckers. Shameful act.

              If some one keeping money in bank money who has given the right to bank to deduct money without any reason.

              Regards,
              Vaibhav
              Jul 8, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 02, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444042) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Jun 02, 2019
              Updated by vkgbth
              I had done the same on yesterday. By seeing others solution for the same issue.

              And raise a cincen to customer care.

              But such type of incident is a fraud and wasting time of customer without there fault.
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                A
                amrutap
                from Hyderabad, Telangana
                Jun 1, 2019
                Resolved
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                Resolved

                Address: C/O SAHAJA YOGA DHYAN MANDIR, PLOT NO 29 TO 36 , WEST KAMALANAGAR, MEDIPALLY, HYDERABADA, Hyderabad, Andhra Pradesh, 500083

                I have called the one assist customer care a several times but the number either gets cut or is not reachable.
                I called on cpp toll free number to inform that i want to unsubscribe from the cpp plan and this one asist plan. But still i have got a message saying rs. 1899 will be deducted from your account as your membership is getting renewed.

                I dont want to renew this service and i am not able to find any way to unsubscribe it.
                Please discontinue this service for me.

                The registered mobile number for this service is [protected].

                Amruta p
                Jul 4, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 02, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Dear Amruta,

                Greetings from OneAssist!!!

                We regret any inconvenience caused to you.

                We are unable to locate your account as the mobile number given is protected. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

                Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                Looking forward to hear from you.

                Regards

                Team OneAssist
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                  A
                  Arshad Ibrahimi
                  Jun 1, 2019
                  Resolved
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                  Resolved

                  Address: Munger, Bihar, 811201

                  My icici acount no[protected] has been debited rs in march of may
                  1) mabchgs-apr19+gst — rs 319
                  2) mabchgs-mar19+gst — rs 708

                  Without ant intimation amount deducted for 3 months.
                  I have reverse sweep option inspite it is deducted.

                  Lets see icici reponse

                  My family has 3 icici acount. If icici will not take action. I will by closing account.
                  Ph-[protected]
                  [protected]@gmail.com
                  Jul 23, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 01, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We have made a note of your concern. We will have our official get in touch with you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    sunil1180
                    from Mumbai, Maharashtra
                    Jun 1, 2019
                    Resolved
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                    Resolved

                    Address: 560037

                    I transferred rs 39k through imps on 01st june at 12.12 am from icici a/c to syndicate bank a/c.

                    The amount did not get credited to the beneficiary account neither was refunded back to my account.

                    But i got a message

                    "dear customer, imps txn ref xxxx for rs.39, 000.00 is timed out at beneficiary bank on 01-jun-2019 12:12:05. Txn status will be updated by bene bank in 3 working days."
                    Jul 10, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 01, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (442387) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      P
                      Prabhat km
                      from Noida, Uttar Pradesh
                      Jun 1, 2019
                      Resolved
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                      Resolved

                      Address: 411060

                      Hi on 31.05.2019 i received my salary from my company and out of no where my account went - 450000.518.
                      To my surprise i was nit able to transfer or withdraw any amount from my account.
                      When i called the help line and asked what has happened then i was told that my father took a loan of 550000/- in 2005 and because the loan is pending my account has been put on lean.
                      But my father who borrowed this loan passed away in the same year 2005.
                      I want to know that without intimation why and how can this happen.
                      My mob - no - [protected].
                      Jul 7, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 02, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        sanjujjwal
                        from Hyderabad, Telangana
                        Jun 1, 2019
                        Resolved
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                        Address: nanakaramguda, Ranga Reddy, Andhra Pradesh, 500049

                        Without an acknowledgement and taking my permission. I have been charged for the service which i never requested/opted for on 19/03/2019 mm annual fees - 354.00/- rupees have been deducted for my money service.
                        Please reimburse the respective amount asap. I am called their customer care from my registered number but they are not taking my complaint.

                        I request to take action and reverse the amount asap.

                        Thanks,
                        Sanjukta
                        Jul 12, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 02, 2019
                        ICICI Bank Customer Care's response
                        Dear Sanjukta,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444055) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          J
                          Jayanth Naidu D K
                          from Bengaluru, Karnataka
                          Jun 1, 2019
                          Resolved
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                          Resolved

                          I had made a transaction of ₹349 via google pay to [protected]@icici, the upi id is [protected]@okicici, the transaction no. Is[protected]. The google transaction id is - cicagkcqj3oqe. The money amounting ₹349 is debited from my bank account, but the merchant had not recived the amount. Kindly do the needful for the refund of my amount of ₹349.
                          Jul 7, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 02, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            febinfm
                            from Thrissur, Kerala
                            May 31, 2019
                            Resolved
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                            Resolved

                            Address: Mulloor House, Near R.M.H.S.School Aloor PO, PIN- 680683

                            There has been auto debiting on my account on 31st may 2019.
                            Transaction details
                            Vsi/amazon stan/[protected]/[protected]

                            Amount of 999.00 inr deducted from my account..

                            There is no fullform in the legend for "vsi"
                            I did not authorize these transactions
                            No otp was received

                            Please look in to the matter and kindly respond...

                            Regards,

                            Febin francis
                            +91 [protected]
                            Jul 7, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 02, 2019
                            ICICI Bank Customer Care's response
                            Dear Febin Francis,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              J
                              Julia groo
                              from Bengaluru, Karnataka
                              May 31, 2019
                              Resolved
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                              Resolved

                              I was charged posdec multiple times and ecsrtn without any notification or permission. What are these hidden charges? I did not sign up for this. I would like that the charges be reversed. These hidden fees were not told to me when i made an account with icici. I have not seen charges like this with the other bank accounts that i use. Please resolve this issue asap
                              Jul 4, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 31, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Anubhav Rajoroiya
                                from New Delhi, Delhi
                                May 31, 2019
                                Resolved
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                                Resolved

                                Hi, i am holding a salary account of icici, rashmi palace, nh no 2, sultanganj ki pulia, agra. 282002 branch. I am using this account since 2013. Amount of rs 586.00 have been deducted from my account with out any infomation. As my account is a zero balance account, how can you deduce minimum balance charges? Smab chgs apr19+sgst52.74+cgst52.74 account holder : anubhav rajoriya account number :[protected] branch : icici bank ltd, rashmi palace, nh no 2, sultanganj ki pulia, agra. 282002 i kindly request you to take prompt action. Thanks and regards, anubhav
                                Jul 4, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 31, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (437814) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Hello,

                                I wanna registered my complain regarding unauthorised transactions done by some one, amount was 1 lac.

                                lodged FIR also.

                                raised a ombudsman request on RBI site also.

                                please let me know what details are required from me.

                                best regards
                                ICICI Bank Customer Care's response, May 31, 2019
                                Verified Support
                                Dear Customer,

                                We request you to email us your concern with your contact details on [email protected]. Please mention the UID (437814_01) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  K
                                  KAUSHIK Karforma
                                  from Mumbai, Maharashtra
                                  May 31, 2019
                                  Resolved
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                                  Resolved

                                  Address: Indira pally, Bardhaman, West Bengal, 713130

                                  I have opened fd and rd account in icici katwa branch online. After 1.5 months i needed money, so i had to close those accounts. I made two request from icici bank net banking. 28th may 2019, they gave me two service request number. Today 31st may, they did not close my account. Customer care not giving satisfactory answer. Branch manager also not helping me. I think they making fraud with me. I want my money back asap. Please help me.
                                  Jul 4, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 31, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (439498) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    P
                                    Pranusha Bathini
                                    May 31, 2019
                                    Resolved
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                                    Resolved

                                    Address: 560037

                                    I am pranusha bathini. An amount of 826/- is been deducted in my account with the description, dmc/* dp chgs till apr-19.

                                    I do not use any demat account with icici bank, i never trade, to be honest. Please help me to get a refund of the same.

                                    I am ok to give additional details if required. I have sent an email to [protected]@icicibank.com with the details.

                                    Thanks in advance.
                                    Jul 2, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 31, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com.
                                    Please mention the UID (439513) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    M doing msg again n again for verify
                                    Bt cant activate imobile bcz server is down
                                    Plz do something for me
                                    ICICI Bank Customer Care's response, May 31, 2019
                                    Verified Support
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [email protected].
                                    Please mention the UID (437813_1) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      Ashish1925
                                      from Ludhiana, Punjab
                                      May 30, 2019
                                      Resolved
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                                      Resolved

                                      Address: 1925, Gali Mata Wali, 110006

                                      Myself ashish, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till apr-19) on 29-may-2019. I have never used my demat account till now.

                                      Without any information icici representative open my account. I was suppose to open salaried account at that time and later when i get to know that they opened my demat account as well and when i call them and asked why its open, i never told you about that then they said that it is free and this will be non chargeable or deduct money. When i checked my balance through icici mobile app then i saw these has been deduct and without any deduction message alert in my mobile which is registered with mobile banking with icici.

                                      My icici account number is[protected]. This is unethical and unacceptable for me and i request icici to please refund my amount. My phone number is [protected]
                                      Jul 1, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 31, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        C
                                        Chandan Kumar11
                                        from Delhi, Delhi
                                        May 30, 2019
                                        Resolved
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                                        Resolved

                                        Address: the bank is located at pitampura, New Delhi, Delhi, 110034

                                        Dear sir/madam,

                                        I am chandan kumar singh and i have a salary account of icici bank with account no.[protected].
                                        Today when i checked my balance it was deduction of 689rs from my account and some time before it was deducted 16rs from my account.

                                        This is loot from icici bank side, anytime they can deduct any rupees from any account. Please tell me why they deducted it is going on with many customers.
                                        Jun 30, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 30, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        I hold my from last two years,
                                        But yesterday the bank deducted @7 times the postchg charges of rs 29.80 each time in total 205 rs approx..

                                        Can you pelase resolved this matter
                                        ICICI Bank Customer Care's response, May 30, 2019
                                        Verified Support
                                        Dear Zeeshan Wildlife lover,

                                        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (435240_2) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Hello I am nikhilsagar, I lost money while recharge my jio sim through my jio app using UPI through [protected]@ICICI, date -28/05/2019, please help me to get back my money,
                                        Kindly get back my money
                                        My transaction ID is P1905281540534015831346.
                                        My Gmail is [protected]@gmail.com
                                        ICICI Bank Customer Care's response, May 30, 2019
                                        Verified Support
                                        Dear Customer,

                                        We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Hello sir, I am nikhilsagar, I recharge my jio sim with 399 through myjio app using UPI id through indiaideas, amount was deducted from my bank account but recharge was not done.my transaction id is P1905281540534015831346.
                                        My bank account is SBI .
                                        Transaction Date is 28/05/2019,
                                        Please help me
                                        Deducted amount of 3000 without my knowledge . I want justification why such thing happened.

                                        Regards

                                        Juel
                                        ICICI Bank Customer Care's response, May 31, 2019
                                        Verified Support
                                        Dear Customer,

                                        We request you to email us your concern with your contact details on [email protected].
                                        Please mention the UID (435240_01) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Nikhilnikky's reply, Jun 2, 2019
                                        Hi hello, this is nikhil, please send the above said information except the bank account, atm card details to the [email protected] and also book a complaint in NPCI, and also book a complaint in your bank where you have taken account.
                                        May be they help you ..
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