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ICICI Bank Complaints & Reviews

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Updated: Mar 18, 2026
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ICICI Bank reviews & complaints page 493

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1
from Delhi, Delhi
Mar 26, 2019
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Address: west patel nagar, New Delhi, Delhi, 110008

Someone hacked my gpay account on mobile which linked with my saving account and he was calling from some maszid and said pls check balance of your g-pay i have transferred some amt and when i opened it was running automatically and he debited rs. 5000 for which i have blocked my card and deleted g pay account also went to police station for complaint but still not received my refund of rs. 5000
ICICI Bank customer support has been notified about the posted complaint.
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    nishpreet
    from Delhi, Delhi
    Mar 26, 2019
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110060

    Dear team

    This comes to me as a surprise as i am yet to receive noc letters for my closed car loan - ladel[protected] & personal loan - lpdel[protected].

    I have availed these loans during the year 2006, however due to some family emergencies and medical reasons i was unable to pay in time and hence cleared all the required dues through discussions with bank later.
    Surprisingly still i haven't received my noc letter, it been more than 3 years now.

    The same was promised while closure, however i have got no call/mail regarding the closure & noc.

    Need urgent help.

    Regards
    Nishant
    [protected]
    Apr 27, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 26, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      Promit Saha
      Mar 26, 2019
      Resolved
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      Resolved

      Address: North 24 Parganas, West Bengal

      These guys are not hiring a proper developer for their banking app called as imobile. The same happened with me 2 times before where my transaction had failed and amount was debited. This time even after 24 hours they are telling me that they have processed it and the beneficiary bank has held the amount. Paytm payments bank is telling they have not received any amount for the transaction id[protected].

      Now i am not getting my money in either of the banks and both are playing safe games. Is this what we use upi for? Tension and stress for no reason. Make upi in beta stage unless it is a full proof service.
      Apr 28, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 26, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        S
        skhamgal
        Mar 26, 2019
        Resolved
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        Resolved

        Address: B302/ 56, Gitanjali CHS, Kurla East, 400024

        During current financial year apri - march 2019 i had multiple debit transaction of rs 413-/, rs 472/- etc total rs 8210/- for ecsrtnchgs /ecsrtnchgs gst

        What are this charges?
        Why are they charged to me?
        Why there is no prior intimation before charged?
        How i can get this amount refund?

        If i dont get the satisfactory answer for above questions then i have to think to close my account in icici bank.

        Name - sachin khmagl
        Emain - [protected]@yahoo.co.in
        Apr 26, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Mar 26, 2019
        Updated by skhamgal
        * correction
        Name- Sachin Khmgal
        Emain- [protected]@yahoo.co.in
        Mar 26, 2019
        Updated by skhamgal
        Name- Sachin Khamgal
        Emain- [protected]@yahoo.co.in
        Verified Support
        Mar 26, 2019
        ICICI Bank Customer Care's response
        Dear Sachin Khamgal,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r7c6) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          SylviaH
          from Chennai, Tamil Nadu
          Mar 25, 2019
          Resolved
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          Resolved

          I had lost my credit card in 2004. I filed a police complaint and all the copies were sent directly to the head office in delhi and they confirmed the issue is resolved in 2004-05. These people fail to update their database and still continue to call us and irritate. More over the staff is soo rude in addressing she calls me a cheater. We kindly request to take strict action on such people
          Apr 27, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 25, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r56n) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Sadhana90
            from Mumbai, Maharashtra
            Mar 25, 2019
            Resolved
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            Resolved

            Address: 400072

            This is about icici bank collection third party team there this contact person whose number is [protected] has been harassing me since 3days continues i have already done my payment of credit card last month and this guy is telling me that i haven't paid infact he had the audacity to send some random collection guy to my residential address. As per rule of indian debt association "if any individual has not paid their debts for more than 6months then a banking person can call or visit the person" but icici harasses people like anything infact these third party collection member who claim to be their employee don't even have id card and they say that they are representing from the bank when u ask for their id card they don't provide. I would request the forum to please take strict action against these guys. "the guy also stated that he is not scared of anything and i can complain where ever i want" i being a female he tried to scare me stating al this i really don't where they even get courage to even speak of all this.
            Apr 25, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 25, 2019
            ICICI Bank Customer Care's response
            Dear Sadhana,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r56g) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              K
              keval.sheth
              from Mumbai, Maharashtra
              Mar 25, 2019
              Resolved
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              Resolved

              personal loan emi date to be changed from 5th to 15th

              Address: Sarvodaya Nagar,Mulund West,Mumbai-80, Mumbai City, Maharashtra, 400080

              Have availed a personal loan in icici bank, my emi was scheduled on 5th of every month. I have been kept on asking for change in emi date as it wouldn't be possible to pay my emi on 5th of every month. Its been more than 25 days i was requesting, but no response.
              My loan number is lpmum[protected]. I was not all at happy with this. And after repeated calls, they are not even answering my call. Is this the way you guys treat customers?br...
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              K
              Karthik Siddaramanna
              from Bengaluru, Karnataka
              Mar 25, 2019
              Resolved
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              Resolved

              I received a mail from [protected]@icicibank.com.

              Dear kavitha j,

              Greetings from icici bank!
              Thank you for your interest in icici bank credit cards.

              We acknowledge receipt of your application for a credit card. To enable us to process your application, we request you to confirm the request for the credit card as per option given below.

              Confirm

              Looking forward to your co-operation in helping us serve you better.

              Yours sincerely,

              Credit cards team,
              Icici bank ltd.

              But i have not applied for any credit card with my email or anything. This is the second time this is happening. Am not able to talk to any customer care executive as i do not have any relationship with icici bank.
              Apr 28, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 25, 2019
              ICICI Bank Customer Care's response
              Dear Karthik Siddaramanna,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r568) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                K
                Kranthi30
                Mar 24, 2019
                Resolved
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                Resolved

                Address: Bangalore, Karnataka, 560100

                Without any prior acknowledgement i have been charged for the service which i never requested/opted for it.

                They charged me on 20/03/2019 with the below mentioned details:
                Bil/[protected]/mm annual fee feb19-jan.
                354.00/- rupees has been deducted for my money service.

                Please reimburse the respective amount asap.

                Regards,
                G kranthi kumar.
                Apr 25, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 25, 2019
                ICICI Bank Customer Care's response
                Dear Customer (Kranthi30),

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r55w) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Same has happened to me as well. I noticed that Rs354 have been charged without any prior acknowledgement.

                I have sent an email to icici customer care.

                Amit Bhatt
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                  A
                  ankit chopade
                  Mar 24, 2019
                  Resolved
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                  Resolved

                  icici bank unauthorised deduction of rs 4000 for dr. tran for funding a/c[protected]

                  Address: Mumbai City, Maharashtra

                  Without my consent, rs. 4000 has been deducted from my account on 24/03/2019
                  But icici app is showing 25/03/2019 to 'dr. Tran for funding a/c[protected].
                  I have never subscribed to any policy, however, this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
                  This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being...
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                  R
                  RajatKk87
                  from Bareilly, Uttar Pradesh
                  Mar 24, 2019
                  Resolved
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                  Resolved

                  duplicate transaction

                  Address: Rest camp colony, Firozabad, Uttar Pradesh, 283204

                  I have have just done a transaction from my icici paylater account. But the amount deducted twice from my account. Im not able to pay double amount to icici bank please solve the issue or closed my account. I dont have any choice.
                  Thank you.
                  Deatails are following-
                  Name - rajat kumar
                  Reg mobile - [protected]
                  Upi - pl.[protected]@icici
                  Mail - [protected]@gmail.com

                  Please find attachments...
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                  R
                  Rahul R S pvr
                  from Chennai, Tamil Nadu
                  Mar 24, 2019
                  Resolved
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                  Resolved

                  Date of incident : 14th feb 2019

                  I also received call from icici bank and they just given information about one assist plan. After that they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap. I want my full money back.

                  My a/c number:[protected]
                  One assist relationship number: 6289963

                  Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court and end all relationship with icici bank.

                  Thanks!
                  Rahul
                  Apr 24, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 24, 2019
                  ICICI Bank Customer Care's response
                  Dear Rahul R S pvr,

                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dear Rahul,

                  Greetings from OneAssist!!!

                  We are sorry to see you go.

                  We have forwarded your details to our team and you should expect a call within 24 hours.

                  We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused. OneAssist doesn’t ask for any of your card details for membership cancellation or for processing refund.

                  Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                  Note: Real vigilance starts with you. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected

                  We appreciate your patience in the interim.

                  Regards

                  Team OneAssist
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                    G
                    gayathri reddy534
                    from Tumkur, Karnataka
                    Mar 24, 2019
                    Resolved
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                    Resolved

                    I got a call from icici bank representative for credit card and i have given all the documents and the information and i have specifically told to update my personal email i’d not the official id inspire of that they have updated my official id and later i have written n number of e-mails and i have n number or calls and nobody is bothered about it.
                    It’s the worst service i have ever gone through and now i dnt want any icici credit card or any relation with the bank.
                    May 4, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 24, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r3m0) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      sravani1647
                      Mar 23, 2019
                      Resolved
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                      Resolved

                      Address: East Godavari, Andhra Pradesh, 502032

                      My grid authentication has been disabled on, in-spite of having entered the correct values. I need to re-enable it, as this is my primary account and depend on it for making all utilities and bill payments. Your “24-hour customer care” is of no use in this regard as there isn’t an option to register this complain/request service. Can you please help me in re-activating the grid authentication
                      Apr 28, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 24, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r3m2) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        RekharaniP
                        from Bengaluru, Karnataka
                        Mar 23, 2019
                        Resolved
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                        Resolved

                        unable to close my fd

                        Sir,
                        I am completely surprised while doing online premature closure of my fd[protected]. This has caused unnecessary inconvenience to me as i was unable to close fd.
                        When i try to premature closure of this fd through my online bank account, i am not able to close it as i am continuously getting an error 'lein marked on fd/rd'. I am very frustrated with this experience. How am i supposed to close this account now as i need this...
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                        M
                        Manju@123
                        from Mumbai, Maharashtra
                        Mar 22, 2019
                        Resolved
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                        Resolved

                        Address: Begihally,Jigani Post,Anekal Taluk, 560103

                        Am a icici bank customer. So many times deducted my amount ecsrtnchg charged +tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you
                        Apr 24, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 24, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r3m4) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          sachinroy64
                          from Bengaluru, Karnataka
                          Mar 22, 2019
                          Resolved
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                          Resolved

                          Address: Old airport road, Bangalore, Karnataka, 560037

                          Hi Icici,

                          It's been pleasure being banking with you for more than two years now but now I found that there are two deductions which are really not legitimate

                          Please can you describe the charge in the name of ATMDEC CHG for the amount of 29.50 INR that too 2 times please revert the money back..

                          Regards,
                          Sachin
                          Apr 24, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 24, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r3m8) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Citizen of sahibabad
                            Mar 22, 2019
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                            Address: Ghaziabad, Uttar Pradesh, 201005

                            Hi. I would like to draw your attention to illegal construction in lajpat apartment, lajpat nagar, sahibabad, ghaziabad.
                            Lot of residents have encroached on common areas adjacent to their houses and left very little common space. The situation is so bad that now the person's in front of the society gates are extending their houses till near the gates with no space for luggage trucks to enter the society. This construction must be stopped. Any objection to the illegal construction evokes violent response from the house owners. The construction is under progress as on 22 mar 19. Please stop this construction untill no space is left in the society and government land is taken up for free
                            ICICI Bank customer support has been notified about the posted complaint.
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                              praveen1080
                              from Gurgaon, Haryana
                              Mar 22, 2019
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110059

                              I haven't subscribed to my money service but still, an annual fee 354.00 rupees got deducted from my account for the same service, and any number of calls to customer care didn't help, and i never got the amount back. Please unsubscribe me from my money service and pay back my money.
                              Details:[protected] bil/[protected]/mm annual fee feb1 9-jan20/1395325
                              Apr 25, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 22, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                manju elamurugan
                                Mar 22, 2019
                                Resolved
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                                Resolved

                                Address: no.134,second cross, kanagasabai nagar, Cuddalore, Tamil Nadu, 608001

                                Name: s. Elamurugan, credit card no/account no: [protected], date opened: 09/04/2007, date closed:20/09/2010 last payment date: 22/08/2010, amount closed: 60, 898
                                I was settled my credit card in the year 2010, since i did not get my noc and my cibil score also low due to this problem. So, kindly send my noc as soon as possible. (Need most urgent) kindly do the needful
                                Apr 27, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 22, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We have made a note of your concern. Our official will get in touch with you.

                                Regards,
                                ICICI Bank Customer Service Team
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