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ICICI Bank Complaints & Reviews

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Updated: Jun 13, 2026
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D
Dipti.b24
from New Delhi, Delhi
Mar 27, 2019
Resolved
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Address: Gurgaon, Haryana, 122001

Hello,

Yesterday itself, i received a text that a sum of rs. 1899/- has been deducted from my account to one assist plan. And it has been done so without my consent or permission. Seriously, i don't need any such plan. I am really really seeking ways to deactivate it and refund my money. Please deactivate this one assist plan and refund my money asap.

Regards,
Dipti
Apr 27, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r9oj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Hence, request you to share your customer ID by emailing us at [protected]@oneassist.in. Once we receive the details, our team will contact you within 24 hours to get your issue resolved.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Note: Real vigilance starts with you. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected

Looking forward to hear from you.

Regards

Team OneAssist
Sir,
I am ambikeya dash having bike number-OR-07-N-3147, that was purchased by taking loan from your bank but after closing the the loan unfortunately i lost the NOC can you please despatch the NOC again. Mobile number-[protected].
ICICI Bank Customer Care's response, Mar 27, 2019
Verified Support
Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
I my mobile i will try to log but the Error show" sorry.your transaction could not be processed. please try again(#LGU001). i tried every thing but noting will happened
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    udayparekh
    from Surat, Gujarat
    Mar 27, 2019
    Resolved
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    Address: Surat, Gujarat

    Hello sir

    I have made two transactions in my icici account today with amount 690 for light bill and 13999 for flipkart purchase both the transaction failed in billdesk but amount is deducted from my account.

    I have called customer care and it says you have to wait for 24 hours to get money back if wont return in 24 hours, i have to wait for 7 days.

    What should i do in this case?
    Apr 27, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 27, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5rab1) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    DMC charges debited from savings account.

    Holding a demat account since October 2017, wasn’t informed about this charges before or there has been no such deduction that has taken place in the last 1.5 Years.

    It was a free account created without annual charges as well
    ICICI Bank Customer Care's response, Mar 27, 2019
    Verified Support
    Dear Customer,

    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5rab1_1) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Asef
      Mar 27, 2019
      Resolved
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      Resolved

      Address: Opposite of public garden, 506009

      I deposited money cdm machine of icici total 1, 50, 000 but unfortunately machine was struck up but i din`t receive my total amount i received only 100000 and 50, 000 rupees missed out when i was deposited into machine 2000 notes were 55 after struck up i received only 30 notes. So i complained to bank they were not responding right the way and irresponsible please kindly sort out my issue.
      May 6, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 27, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We have made a note of your concern. We will have our official get in touch with you.

      Regards,
      ICICI Bank Customer Service Team
      I recharged 446 for bsnl, its deducted from account. But not recharged.
      ICICI Bank Customer Care's response, Mar 27, 2019
      Verified Support
      Dear Customer,

      We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5r9og_01) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        aafo
        Mar 27, 2019
        Resolved
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        Address: Mumbai, Mumbai City, Maharashtra, 400051

        Hi team,

        I have updated multiple time to remove lien on my account. The wrong transfer done by other bank account holder have already received the money and even other bank operations head have informed multiple time recalling the earlier reversal request. I dont understand why icicibank has marked lien with taking my consent first and even after 10days i have informed them it is already paid they are not removing lien.

        I have facing so many issue as i have to pay my bills and my own money is blocked due to some other person mistake. Now i want bank to take action immediately and remove lien
        Apr 30, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 27, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r9oc) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        I am not receiving otp on my registered mobile number whenever I try to purchase anything on flipkart. I don't get any otp. I called customer care of ICICI Bank but they got rid of me by saying to try again after some time.
        ICICI Bank Customer Care's response, Mar 27, 2019
        Verified Support
        Dear Customer,

        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5r9oc_01) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          neelam_rao
          Mar 26, 2019
          Resolved
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          Resolved

          Address: j-15, new green city, sector-26, 382028

          I have demat account with icici bank and they have deducted 826 dp charges on 26-march 2019. It was never informed to me by phone or mail or message and silently deducted it from my account. This is completely a fraud of illegal charging to customers. Please resolve this issue.
          My dp id is in303028
          My demat a/c bank is sector-18 noida
          My current address is gandhinagar (Gujarat)
          Apr 27, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 27, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r9o0) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Tejas Nalawade
            Mar 26, 2019
            Resolved
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            Address: Banglore, 400092

            Hey,
            I wished to transfer money on 1st march to a icici account holder in bangalore and it by mistakenly got sent to a different account holder. At first i thought the amount stuck somewhere due to server issues but now after confirming with google pay i was told it has been sent to wrong account holder. Please help as it has already been too long since the actual account holder took time to send his bank statement to verify i'd it was surely not credited to his account.
            May 6, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 26, 2019
            ICICI Bank Customer Care's response
            Dear Tejas Nalawade,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r82y) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Ace Well
              from Mumbai, Maharashtra
              Mar 26, 2019
              Resolved
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              Address: Mumbai City, Maharashtra, 400005

              I payment against was pending. I was in touch with the collections department. We made a promise that i'll make a full amount settlement on a given date, while the team agreed. After making the full payment my card was blocked and after contacting the customer care they said to reapply for new card since the account has been closed. Very unprofessional behavior
              Apr 26, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 26, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                R
                Rama Bandlapally
                from Chennai, Tamil Nadu
                Mar 26, 2019
                Resolved
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                Address: East Godavari, Andhra Pradesh, 502032

                Icici did recruit very poor service provider xpressbees to delivery icici checkbook.

                Xpressbees never attempted even to deliver the product. They did not call me.
                I called customer rep on first day and informed that xpressbees did not reached me. But same behaviour happened on second day saying, xpressbees tried to delivery and we are not there at home. It's so funny, we all are home and no one had come to delivery the product.

                It's complete shameless delivery from xpresbees.

                Icici bank do you fix it or we need to get out of icici bank?.
                Apr 27, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 26, 2019
                ICICI Bank Customer Care's response
                Dear Rama Bandlapally,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r83w) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  1
                  from Delhi, Delhi
                  Mar 26, 2019
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                  Address: west patel nagar, New Delhi, Delhi, 110008

                  Someone hacked my gpay account on mobile which linked with my saving account and he was calling from some maszid and said pls check balance of your g-pay i have transferred some amt and when i opened it was running automatically and he debited rs. 5000 for which i have blocked my card and deleted g pay account also went to police station for complaint but still not received my refund of rs. 5000
                  ICICI Bank customer support has been notified about the posted complaint.
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                    nishpreet
                    from Delhi, Delhi
                    Mar 26, 2019
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110060

                    Dear team

                    This comes to me as a surprise as i am yet to receive noc letters for my closed car loan - ladel[protected] & personal loan - lpdel[protected].

                    I have availed these loans during the year 2006, however due to some family emergencies and medical reasons i was unable to pay in time and hence cleared all the required dues through discussions with bank later.
                    Surprisingly still i haven't received my noc letter, it been more than 3 years now.

                    The same was promised while closure, however i have got no call/mail regarding the closure & noc.

                    Need urgent help.

                    Regards
                    Nishant
                    [protected]
                    Apr 27, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 26, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Promit Saha
                      Mar 26, 2019
                      Resolved
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                      Resolved

                      Address: North 24 Parganas, West Bengal

                      These guys are not hiring a proper developer for their banking app called as imobile. The same happened with me 2 times before where my transaction had failed and amount was debited. This time even after 24 hours they are telling me that they have processed it and the beneficiary bank has held the amount. Paytm payments bank is telling they have not received any amount for the transaction id[protected].

                      Now i am not getting my money in either of the banks and both are playing safe games. Is this what we use upi for? Tension and stress for no reason. Make upi in beta stage unless it is a full proof service.
                      Apr 28, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 26, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        skhamgal
                        Mar 26, 2019
                        Resolved
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                        Resolved

                        Address: B302/ 56, Gitanjali CHS, Kurla East, 400024

                        During current financial year apri - march 2019 i had multiple debit transaction of rs 413-/, rs 472/- etc total rs 8210/- for ecsrtnchgs /ecsrtnchgs gst

                        What are this charges?
                        Why are they charged to me?
                        Why there is no prior intimation before charged?
                        How i can get this amount refund?

                        If i dont get the satisfactory answer for above questions then i have to think to close my account in icici bank.

                        Name - sachin khmagl
                        Emain - [protected]@yahoo.co.in
                        Apr 26, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Mar 26, 2019
                        Updated by skhamgal
                        * correction
                        Name- Sachin Khmgal
                        Emain- [protected]@yahoo.co.in
                        Mar 26, 2019
                        Updated by skhamgal
                        Name- Sachin Khamgal
                        Emain- [protected]@yahoo.co.in
                        Verified Support
                        Mar 26, 2019
                        ICICI Bank Customer Care's response
                        Dear Sachin Khamgal,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r7c6) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          SylviaH
                          from Chennai, Tamil Nadu
                          Mar 25, 2019
                          Resolved
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                          Resolved

                          I had lost my credit card in 2004. I filed a police complaint and all the copies were sent directly to the head office in delhi and they confirmed the issue is resolved in 2004-05. These people fail to update their database and still continue to call us and irritate. More over the staff is soo rude in addressing she calls me a cheater. We kindly request to take strict action on such people
                          Apr 27, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 25, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r56n) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Sadhana90
                            from Mumbai, Maharashtra
                            Mar 25, 2019
                            Resolved
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                            Resolved

                            Address: 400072

                            This is about icici bank collection third party team there this contact person whose number is [protected] has been harassing me since 3days continues i have already done my payment of credit card last month and this guy is telling me that i haven't paid infact he had the audacity to send some random collection guy to my residential address. As per rule of indian debt association "if any individual has not paid their debts for more than 6months then a banking person can call or visit the person" but icici harasses people like anything infact these third party collection member who claim to be their employee don't even have id card and they say that they are representing from the bank when u ask for their id card they don't provide. I would request the forum to please take strict action against these guys. "the guy also stated that he is not scared of anything and i can complain where ever i want" i being a female he tried to scare me stating al this i really don't where they even get courage to even speak of all this.
                            Apr 25, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 25, 2019
                            ICICI Bank Customer Care's response
                            Dear Sadhana,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r56g) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              keval.sheth
                              from Mumbai, Maharashtra
                              Mar 25, 2019
                              Resolved
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                              Resolved

                              Address: Sarvodaya Nagar,Mulund West,Mumbai-80, Mumbai City, Maharashtra, 400080

                              Have availed a personal loan in icici bank, my emi was scheduled on 5th of every month. I have been kept on asking for change in emi date as it wouldn't be possible to pay my emi on 5th of every month. Its been more than 25 days i was requesting, but no response.
                              My loan number is lpmum[protected]. I was not all at happy with this. And after repeated calls, they are not even answering my call. Is this the way you guys treat customers?
                              Highly dissatisfied with this. Can someone help me on this and get it resolved as soon as possible as my next month's emi date is due on.
                              Is there any procedure for change of emi date? I have been calling them repeatedly, but seems no one cares

                              While taking the loan they keep on calling, but once we have got the loan, they dont even care. I cant roam around banks for this, leaving my work behind.
                              Being big company not at all expecting such kind of response. Please help me out
                              Apr 28, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 25, 2019
                              ICICI Bank Customer Care's response
                              Dear Keval Sheth,

                              We regret the inconvenience caused. Our official will get in touch with you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Mar 25, 2019
                              Updated by keval.sheth
                              I am sorry to say but i have yet not received any call from your any Officials by EOD today.
                              Verified Support
                              Mar 26, 2019
                              ICICI Bank Customer Care's response
                              Dear Keval Sheth,

                              We have informed our teams. We will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Jul 10, 2019
                              Updated by keval.sheth
                              Not yet received any call from your Banking Team
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                                Karthik Siddaramanna
                                from Bengaluru, Karnataka
                                Mar 25, 2019
                                Resolved
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                                Resolved

                                I received a mail from [protected]@icicibank.com.

                                Dear kavitha j,

                                Greetings from icici bank!
                                Thank you for your interest in icici bank credit cards.

                                We acknowledge receipt of your application for a credit card. To enable us to process your application, we request you to confirm the request for the credit card as per option given below.

                                Confirm

                                Looking forward to your co-operation in helping us serve you better.

                                Yours sincerely,

                                Credit cards team,
                                Icici bank ltd.

                                But i have not applied for any credit card with my email or anything. This is the second time this is happening. Am not able to talk to any customer care executive as i do not have any relationship with icici bank.
                                Apr 28, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 25, 2019
                                ICICI Bank Customer Care's response
                                Dear Karthik Siddaramanna,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r568) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Kranthi30
                                  Mar 24, 2019
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560100

                                  Without any prior acknowledgement i have been charged for the service which i never requested/opted for it.

                                  They charged me on 20/03/2019 with the below mentioned details:
                                  Bil/[protected]/mm annual fee feb19-jan.
                                  354.00/- rupees has been deducted for my money service.

                                  Please reimburse the respective amount asap.

                                  Regards,
                                  G kranthi kumar.
                                  Apr 25, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 25, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer (Kranthi30),

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r55w) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Same has happened to me as well. I noticed that Rs354 have been charged without any prior acknowledgement.

                                  I have sent an email to icici customer care.

                                  Amit Bhatt
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                                    ankit chopade
                                    Mar 24, 2019
                                    Resolved
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                                    Resolved

                                    icici bank unauthorised deduction of rs 4000 for dr. tran for funding a/c[protected]

                                    Address: Mumbai City, Maharashtra

                                    Without my consent, rs. 4000 has been deducted from my account on 24/03/2019
                                    But icici app is showing 25/03/2019 to 'dr. Tran for funding a/c[protected].
                                    I have never subscribed to any policy, however, this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
                                    This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being...
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                                    RajatKk87
                                    from Bareilly, Uttar Pradesh
                                    Mar 24, 2019
                                    Resolved
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                                    Resolved

                                    duplicate transaction

                                    Address: Rest camp colony, Firozabad, Uttar Pradesh, 283204

                                    I have have just done a transaction from my icici paylater account. But the amount deducted twice from my account. Im not able to pay double amount to icici bank please solve the issue or closed my account. I dont have any choice.
                                    Thank you.
                                    Deatails are following-
                                    Name - rajat kumar
                                    Reg mobile - [protected]
                                    Upi - pl.[protected]@icici
                                    Mail - [protected]@gmail.com

                                    Please find attachments...
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                                    Rahul R S pvr
                                    from Chennai, Tamil Nadu
                                    Mar 24, 2019
                                    Resolved
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                                    Resolved

                                    Date of incident : 14th feb 2019

                                    I also received call from icici bank and they just given information about one assist plan. After that they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap. I want my full money back.

                                    My a/c number:[protected]
                                    One assist relationship number: 6289963

                                    Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court and end all relationship with icici bank.

                                    Thanks!
                                    Rahul
                                    Apr 24, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 24, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Rahul R S pvr,

                                    We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Dear Rahul,

                                    Greetings from OneAssist!!!

                                    We are sorry to see you go.

                                    We have forwarded your details to our team and you should expect a call within 24 hours.

                                    We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused. OneAssist doesn’t ask for any of your card details for membership cancellation or for processing refund.

                                    Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                    Note: Real vigilance starts with you. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected

                                    We appreciate your patience in the interim.

                                    Regards

                                    Team OneAssist
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