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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 494

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A
Asma J
from Bengaluru, Karnataka
Mar 14, 2019
Resolved
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Resolved

Hi,
I tried to buy icici gift card worth rs. 5000. The first time i tried the transaction failed and i didn't get any notification. I tried the second time and it failed again. And when i check my balance, both transactions were debited from my account but i didnt receive any gift card. Please cancel both the transactions. Total of 10000₹ has been debited from my account. Please reverse the transaction
Apr 15, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2019
ICICI Bank Customer Care's response
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ql5v) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    sumit143143
    from Ahmedabad, Gujarat
    Mar 14, 2019
    Resolved
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    Resolved

    Address: Www., 411041

    Hello i have received a icici, gift card from my company,
    But its not activated still,
    Even i'm trying to contact there customer service number, but use because after giving the gift card number for further conversation the call is directly disconnting.
    There no proper information given about gift card, how to use, where to use, and how to check balance etc,,,,

    No use very pathetic service of this corporate bank.
    Apr 14, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 14, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qjju) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      M
      Mani Gundelli
      from Hyderabad, Telangana
      Mar 14, 2019
      Resolved
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      Address: 500012

      I have reached ATM on 2nd March 2019 for cash withdrawal and tried to draw 4000 near Afzal Gunj Bus station. But when I try to collect cash. There was no cash received out of ATM machine(TATA Indi cash) and amount got deducted from my account. then I reached out to ICICI bank and logged Complaint regarding the Discrepancy with ATM. They informed me that it will take 7 working days.

      I waited for 7 days still money is not added to my account. I reached customer care for the same. they say it has reached second level of claim towards ATM and it will be transfer to your account in 21 days.

      Now say me why should I wait till 21 days ????. I need money very badly. whom shall I ask.

      I Kindly request to get my money back with Penalty as per RBI guidelines

      Registered Complaint No in ICICI bank : SR[protected]
      Mar 27, 2019
      Complaint marked as Resolved 
      Refunded
      ICICI Bank customer support has been notified about the posted complaint.
      Mar 27, 2019
      Updated by Mani Gundelli
      This issue is not addressed after 21 days also --No Response At All.

      Whom shall we reach out to get our money back. ICICI Bank does not respond ATM machine (TATA indi cash ) does not respond.

      Please help us to get this resolved.
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        R
        Ramesh Dangaraboina
        from Hyderabad, Telangana
        Mar 14, 2019
        Resolved
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        Resolved

        cibil report showing wrong update

        Address: Hyderabad, Telangana, 500055

        Credit Information Bureau India [CIBIL] — cibil report showing wrong updates relevant to loan and credit card

        1 Review
        Hyderabad, Hyderabad District, Andhra Pradesh, India
        Ramesh Dangaraboina on Mar 14, 2019 Mark as Resolved

        Hi,

        I am Dangaraboina Ramesh, I have two wrong items are popup in CIBIL report.
        1. I applied ICICI Bank Credit card on Jun 2015 and I received PIN...
        +2 photos
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        S
        surander kumar
        from Bengaluru, Karnataka
        Mar 14, 2019
        Resolved
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        Resolved

        Address: delhi, 110059

        Dear icici bank credit card collection team,

        I want to settle my credit card payments as its pending form 2012, i regular send mail to customer care and visit icici bank delhi location, but not find any good response. Dpd is 2400 days,

        Actually this card is not related to me some one used my kyc and make credit card and use no any bank officer was contect me for any recovery, i send mail form dec 2018 but no bodey responce please contect me for sattelment.

        Surender kumar
        [protected]
        Delhi.
        Apr 21, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 14, 2019
        ICICI Bank Customer Care's response
        Dear Surender Kumar,

        We have made a note of your concern. Our official will get in touch with you.

        Regards,
        ICICI Bank Customer Service Team
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          R
          ranrake
          Mar 13, 2019
          Resolved
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          Resolved

          icici bank redispatch the undelivered card

          Address: Vill: Chandi, PO: Harauli, PS: Hajipur, Bihar, Hoshiarpur, Punjab, 844103

          Hi,

          I got a mail from icici bank regarding my regarding my debit card.
          The card - atm / debit chip upgrade for your account xx8488 has returned undelivered and is with us since 10 days.

          This new debit card didn't deliver to my communication address.
          So, please re-dispatch my debit card to the same communication address.

          Vill: chandi, po: harauli, ps: hajipur, bihar
          Pin code:...
          Helpful
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          3 found this helpful
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          T
          ThiruChouki Netha
          from Hyderabad, Telangana
          Mar 13, 2019
          Resolved
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          Resolved

          Address: Karimnagar, 505524

          Dear icici team,
          As you are aware there was a dispute from icici bank side for my debit card emi for which you have already received refund from flipkart in last aug'18 and confirmed as you will release this wrongly blocked amount rs.5560.00 in march'19 first week itself. The complaint ref: sr[protected].

          But still we are chasing with icici customer care team and they are not able to resolve and not able to update on the same. We have gone through the detailed statement to check this reversal amount but couldn't found.

          We request you to kindly check and send details if you'd have already processed to our sb account as it was supposed to credit back on or before 12th march 19.

          Looking forward to hearing from you.

          Herewith enclosed screenshot of sr ref. And screenshot of minus balance as on 24th february 19.
          +2 photos
          Apr 14, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 14, 2019
          ICICI Bank Customer Care's response
          Dear Customer (ThiruChouki Netha),

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          My gold loan is in icici bank the renewal date is[protected] and my total amount is 226462 and interest rate is 11% I have a document but bank is call me for 13.25% interest this is too much for me I can't pay extra payment please solution me, my contact number is [protected]. [protected]
          ICICI Bank Customer Care's response, Mar 14, 2019
          Verified Support
          Dear Customer (Raman Panwar),

          We regret the inconvenience caused. Our official will get in touch with you to assist.

          Regards,
          ICICI Bank Customer Service Team
          Hi,

          My name is Naveen from bangalore, I am holding a salary account in ICICI bank from past 2 years, In my account Rs. 29.50 is been deducted multiple times from past 2 months. Please contact me on [protected] immediately and requesting you to resolve the problem.
          ICICI Bank Customer Care's response, Mar 14, 2019
          Verified Support
          Dear Customer (Naveen),

          We regret any inconvenience caused. Our official will get in touch with you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Srini Yadav
            from Hyderabad, Telangana
            Mar 13, 2019
            Resolved
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            Resolved

            Address: Balanagar, ferozguda, Hyderabad, Andhra Pradesh, 500011

            Without my consent, rs. 100 has been deducted from my account today 13/03/2019 to 'dr. Tran for funding iwish a/c [protected]..

            This is really unfair… i have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible

            Regards,
            Srinivas yadav
            [protected]
            +1 photos
            Apr 14, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Mar 13, 2019
            Updated by Srini Yadav
            Still its not resolved.. Waiting further updates
            Verified Support
            Mar 14, 2019
            ICICI Bank Customer Care's response
            Dear Customer (Srinivas Yadav),

            We regret the inconvenience caused. Our official will get in touch with you to assist.

            Regards,
            ICICI Bank Customer Service Team
            MY a/c[protected] has been debited with ECSRTNCHGS charges thrice in a day without my knowledge.
            ICICI Bank Customer Care's response, Mar 14, 2019
            Verified Support
            Dear Customer (Deepesh Khatuja),

            We regret the inconvenience caused. Our official will get in touch with you.

            Regards,
            ICICI Bank Customer Service Team
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              P
              Pawanpkb
              from Ajmer, Rajasthan
              Mar 13, 2019
              Resolved
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              Resolved

              Dear sir/ madam
              I never for a loan at any branch of icici bank. But a account no[protected] are displaying in my cibil report. I request to concerning branch to give clearance about kcc ac i. E. Not related to me.. But after verification of my request and document branch told me that u r not related to this account. And we cannot give clearance.
              Apr 14, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 14, 2019
              ICICI Bank Customer Care's response
              Dear Customer (Pawanpkb),

              We regret any inconvenience caused. Our official will get in touch with you to assist.

              Regards,
              ICICI Bank Customer Service Team
              My icici account no[protected] icici atm not given cash but debited my account
              ICICI Bank Customer Care's response, Mar 14, 2019
              Verified Support
              Dear Customer (பார்த்திபன் சுப்பிரமணியன்),

              We regret the inconvenience caused. Our official will get in touch with you to assist.

              Regards,
              ICICI Bank Customer Service Team
              Sir i took a loan from icici bank in oct 2017 i have been paying it regularly since from july i skipped 5 months emi bank personnel offered me for settlement and will give you time for settlement but these people are torturing and threatening of getting arrest warrant so please kindly do the needful
              ICICI Bank Customer Care's response, Mar 14, 2019
              Verified Support
              Dear Customer (ARUN NATHANEL),

              We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5qivl_2) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Hi
              am not able use i mobile upi am getting this error sorry your translation could not be processed please try again 0084

              kcc ac wrong reported - Comment #3376694 - Image #0
              ICICI Bank Customer Care's response, Mar 14, 2019
              Verified Support
              Dear Customer (jabirkkkkk),

              We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5qivl_3) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                N
                namrata mundada
                from Gurgaon, Haryana
                Mar 13, 2019
                Resolved
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                Resolved

                Address: 36,gaon-kachurna,taluka-warud ,dist-amravati, Amravati, Maharashtra, 400908

                I am the a/c holder of icici bank from more than 5 years,
                Now they have charged 177 rs under this category dcardfee8806feb19-jan20+gst. And 169 rs under this category mabchgs-jan19+gst
                I am not aware what type of charges are these.
                They never informed me regarding these charges either by email or by letter.
                Who has given right to icici bank to deduct the money without informing us.
                Because we kept the money in bank that give right to bank that they can do anything whatever they want.

                There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
                Apr 15, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 13, 2019
                ICICI Bank Customer Care's response
                Dear Customer (Namrata Mundada),

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qgeu) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  B
                  bharat jajal
                  from Ahmedabad, Gujarat
                  Mar 13, 2019
                  Resolved
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                  Resolved

                  Address: 6 Bhanuchandra society,Jivrajpark,Vejalpur Road, Ahmedabad, Gujarat, 380051

                  I have placed FD with DHFL and DHFL is regularly send amount to credit my a/c by ECS. You are looking their ECS work . now my FD no. 404090 matured on 29/04/2018. DHFL has already paid interest upto 31/03/2018 and as deposit is maturing they paid interest from 01/04/2018 to 28/04/2018 rs.402.The said amount they have given to you frfor ECS what their advise says which is attached herewith..
                  Being March I have Called for Interest statement from DHFL and they forward me it. In the said statement they shows Rs. 402/ paid to me however such entry is not in my passbook so contacted them and send copy of passbook which they verified and send me copy of advise send to you for ECS. and told me to contact ICICI BANK SO i AM LODGING COMPLAINT TO YOU TO ARRANGE FOR rS. 402/ BE CREITED IN MY ACCOUNT AT THE EARLIEST.I am retired person aged 75years so look my position. Please do the needful at the earliest.-Bharat Jajal My mail ID [protected]@gmail.com and my mobile No.[protected]
                  +1 photos
                  Apr 14, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 14, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer (Bharat Jajal),

                  We regret any inconvenience caused. Our official will get in touch with you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    G
                    Ghanshyamk
                    Mar 13, 2019
                    Resolved
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                    Resolved

                    Address: Near Patel chowk,Krishna colony, Prabhat ranjan,flat-6A, 851101

                    Am an icici bank customer. Today 8/03/2019 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email i'd - [protected]@gmail.com

                    Regard
                    Ghanshyam
                    [protected]
                    Apr 19, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 13, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer (Ghanshyam),

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    My account status shown frozen. Iam unable to make a transition. So please un freeze my account
                    ICICI Bank Customer Care's response, Mar 13, 2019
                    Verified Support
                    Dear Customer,

                    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5qge3_01) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      Keswani Madhav
                      from Pune, Maharashtra
                      Mar 13, 2019
                      Resolved
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                      Resolved

                      Address: A-9,Tranquille CHS,Dutt Mandir Road,Wakad, Pune, Maharashtra, 411057

                      Payment of credit card no. Xxxx1002 in name of k madhumal was due on 01 mar. As i was out of the country payment date slipped and i made payment on 06 mar. I contacted customercare on 06 mar and i was told that regarding waival of late fee supervisor will call within 48hours but i did not receive any call.
                      I have received statement dated 12 mar in which against card payment of rs 19447/, late payment fee of rs 750/ + gst rs 135/+ interestrs 1148.24+ gst rs 206.68=total rs 2239.92 have been levied for a delay of 5 days. I. E. Whopping 11.51% or 69% per month.
                      I am a defence officer retired in 2014 and my salary a/c stayed in icici bank and levy of exorbidant charges is apalling.
                      I again contacted customercare yesterday and got same response, : wait for 48 hours. Please look into the matter
                      Apr 14, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 13, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer (Keswani Madhav),

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qgdg) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        arun saini Saini
                        Mar 13, 2019
                        Resolved
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                        Resolved

                        Address: 701 gali no 2 shivpuri niwari road modinagar, Ghaziabad, Uttar Pradesh, 201204

                        I was paying fees of railway form (Reg no [protected]) but transaction failed and balance deducted on 11/03/2019. But i have not received my deducted balance till now and i have sent 2 complain mail but they are not giving any response.

                        Application name - railway recruitment board
                        Application no - [protected]
                        Application name - railway recruitment board
                        Application no - [protected]
                        Examination name - cen 02/2019 for paramedical categories
                        Date - 11/03/2019
                        Time - 5:39
                        Candidate name - sanjay singh
                        Customer card holder - arun saini
                        Apr 18, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 13, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qh3r) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Sir my cevil report show unidentify loan icici bank plz chq now and delate this entry loan account number VBBLW[protected]
                        Ye loan mene nahi liya plz chq kero

                        i am completing regards balance deduction at the time of transaction failed - Comment #3376021 - Image #0
                        ICICI Bank Customer Care's response, Mar 14, 2019
                        Verified Support
                        Dear Sumeet,

                        We have made a note of your concern. Our official will get in touch with you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Need details of th bonds bought
                        ICICI Bank Customer Care's response, Mar 14, 2019
                        Verified Support
                        Dear Jasmeet Sawhney,

                        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5qh3r_02) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Hi,
                        Good Evening !

                        Before one a week my Credit card has been blocked. I don't know why its happening. So I requesting you please Unblocked the Credit card.

                        The below is credit card number :
                        [protected]

                        Kindly help me.
                        ICICI Bank Customer Care's response, Mar 14, 2019
                        Verified Support
                        Dear Customer,

                        We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        While doing transaction in ICICI, at first attempt i entered wrong grid value with one number at the time itself it's got disabled. I contacted customer care but no use, Kindly rectify my issue. Treat this is very emergency.
                        ICICI Bank Customer Care's response, Mar 14, 2019
                        Verified Support
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5qh3r_04) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        My food order is cancelled by Foodpanda. They are telling that money is refunded to my ICICI multi wallet card. But money is not credited. Can anyone look into this and help me !
                        Foodpanda is saying that money is refunded, but I couldn't found in my account!! I was confused where they went ..!
                        ICICI Bank Customer Care's response, Mar 14, 2019
                        Verified Support
                        Dear Customer (Pavan Puvvada),

                        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5qh3r_05) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          J
                          Jyoti8984324476
                          from Talcher, Odisha
                          Mar 13, 2019
                          Resolved
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                          Resolved

                          Dear sir
                          I request you to pay my amount as soon as possible. My self jyoti from bhubaneswar i waspaying my loan amount but it was cut by [protected]@icici the amount was rs 5085. Sir it was really urgent for me. My loan date is march 19. Please clear me this before my loan date. Its an request you please refund it to me. I am belongs from a poor family and the amount was to big for me to earn. Its my hard earning money i beg you sir please refund the amount as soon as possible sir.
                          +1 photos
                          Apr 14, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 14, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer (Jyoti[protected]),

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qiul) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            J
                            Jyoti8984324476
                            from Talcher, Odisha
                            Mar 13, 2019
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                            Hi
                            I am jyoti from bhubaneswar. I was paying my loan amount but its was debited by [protected]@icici. On march 12 2019. I was sending you the attachement of payment that you can also check it. Please refund my money as soon as possible because it is my loan amount loan i have to pay at march 19 2019.. I beg you all to pay my money urgently. Once again i requsted youto pay my money it was rs 5085. It was an a huge amount so please refund me back.
                            +1 photos
                            I have recharged ₹349 in my jio app using upi id..The money is debited from my account and it is shows as payment successful. But the mobile number didn't get recharged. Transaction id is[protected].i want immediate refund..plz consider this.

                            please refund my amount as soon as possible. it was urgent - Comment #3456478 - Image #0
                            My name is sunny I have pay my due EMI 5159 any has been debit from my account but not receive thired party app please refund my money my email [protected]@gmail.com

                            please refund my amount as soon as possible. it was urgent - Comment #3477558 - Image #0
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                              S
                              Santoshmoharir
                              Mar 12, 2019
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                              I have been using my Internet bank account for long and now its saying it is disabled, I called customer care about a month ago and the customer care representative said that she activated it again but it never got activated. Also i am seeing an option to generate password using registered email but when i go to step 2 i dont see an option to give email address.

                              This is sheer representation of poor services that ICICI Bank does offer. Whenever I call customer care number, it never gets connected. Poor poor service !!!

                              How do I get the internet banking user id reactivated?
                              ICICI Bank customer support has been notified about the posted complaint.
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                                J
                                Jyoti8984324476
                                from Talcher, Odisha
                                Mar 12, 2019
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                                I was paid my loan amount of kreditbee but it was deducted by [protected]@icici.the amount was 5085 rs.it was so urgent please repay it as soon as possible.my loan amount was paid on 19 march please repay it to me as soon as possible.it was so urgent i need my money to my account urgently.
                                please dont be fraud i need my money .i need it.i was not rich.itwas my money to repqy the loan .
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                                ICICI Bank customer support has been notified about the posted complaint.
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                                  V
                                  ViShnu0433
                                  from Hyderabad, Telangana
                                  Mar 12, 2019
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Hyderabad, Andhra Pradesh, 500081

                                  Today i observed that money got deducted from my icici account stating regarding ecsrtnchgs. But i haven't received any call or sms. I would like to know is this default deduction from bank regarding any service or is it something fishy.. Atleast i need acknowledgement before doing some transactions on my account.. I will seriously take this into consideration if it happens again.
                                  Apr 12, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 12, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qe77) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    C
                                    Ca shiva rai
                                    Mar 12, 2019
                                    Resolved
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                                    Resolved

                                    know the status of bond

                                    Address: Faridabad, Haryana, 121003

                                    I upendra nath rai want to know the status of tax saving bond because i invested rs 5000 in tax saving bond on february 2003. Redemption date of bond is february 2006. I can't received a single penny.in the bond it is mentioned that they will provide me 7%interest. But i can't received any amount. Please try to give answer as much as earlier.
                                    U. N. Rai...
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