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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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S
Shaifalee Tyagi
from Pune, Maharashtra
May 30, 2019
Resolved
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Dear icici bank,

I am charged 826 rs. As the fee by the icici bank for a demat account which i have never used. It was informed to me by the agent that it is free of cost. I want icici bank to give my money back and close this demat account i dont need it.

You can find the transaction remark below :
Dmc/in[protected] dp chgs till a
Pr-19
Call me asap and reply to my query. You did not even informed me before deducting this amount. This is such a fraud by huge bank like you.
Looking forward to hear from you asap.

Regards
Shaifalee
[protected]
Jul 12, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 30, 2019
ICICI Bank Customer Care's response
Dear Shaifalee Tyagi,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
May 31, 2019
Updated by Shaifalee Tyagi
Hello

I have not received any call/text/email from the concerned person.
I tried to speak on your customer service 5..6 times but i got no response, everybody just kept on keeping me in the loop and this last executive whose name was prateek, he disconnected me and barred me from calling customer support, when i asked them to directly connect to the demat related problem solving team they were unable to do that . one of them informed me it is not possible to connect directly, one of them informed me that there working hours starts from 9 in the morning .
I tried to go the menu and landed to the demat team, the IVR kept on asking my Demat Account number which I am Clueless about . Than they tried to verify me with date of birth that also did not match .
Is it so difficult for you to attend to your customers . I am trying to speak to you since 8 in the morning and its 1:00 in the afternoon now. I have to work as well, my official hours are getting effected because of this non responsive behavior from the ICICI Bank persons.
It is the worst service and the worst bank . I have an account with ICICI bank since 2007 and they do not value their customer . There are other banks who provide designated customer service officer to their customers .
Pathetic service .
Give my Money back, close this Demat Account otherwise i will sue you ICICI bank .
Revert ASAP.
Verified Support
May 31, 2019
ICICI Bank Customer Care's response
Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    B
    Bedanta Chakraborty
    from New Delhi, Delhi
    May 30, 2019
    Resolved
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    I have a savings a/c maintained with icic bank for 6 months now. I have been making regular purchases and yesterday without any intimation or message two debits were made from my account amounting to rs 599 under the head mabchgs. Such deductions have never been made to my account. Even if such deductions were made i was not made aware of the same which. I was made aware only when i was at the mall and the transaction failed. I am yet to receive an explanation on the same.
    Jun 30, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 30, 2019
    ICICI Bank Customer Care's response
    Dear Bedanta Chakraborty,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (435251) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    I never used demat account last 2 year i closed this account and icici representative tell me its free not he deduct 826 from my account please refund it.
    ICICI Bank Customer Care's response, May 30, 2019
    Verified Support
    Dear Neeraj Kumar Kapil,

    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (435251_2) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Hello sir.
    On 26/5/2019 I have withdraw cash from icic atm from my central bank atm card after process I was shown service unavailable but 500rs was deducted from my account.
    Atm details.
    SACWC766 at RAM VILL mumbai MHIN
    Kandivali east.
    ICICI Bank Customer Care's response, May 30, 2019
    Verified Support
    Dear Rupali S Surpatane,

    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (435251_3) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      akash nagraj gogu
      May 30, 2019
      Resolved
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      Address: Hyderabad, Telangana

      An amount of 826rs has been deducted from the account without actually intimating or through any message. When i checked the account it was deducted stating dmc/[protected] dp chgs till apr-19.

      Actually last year the issue happened where the amount deducted even though i have no icici demat account then they said i have. Then i informed them to stop it but still they cut.

      Ethics less banking service by icici
      Jul 20, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 30, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (435259) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        SyedAbdul04
        from Bengaluru, Karnataka
        May 29, 2019
        Resolved
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        Address: Cox town, Bangalore, Karnataka, 560043

        Without an acknowledgement i have been charged for the service which i never requested/opted for.
        29/05/2019 bil/[protected]/mm annual fee apr19-mar20/417660.
        354.00/- rupees have been deducted for my money service.
        Please reimburse the respective amount asap. However, made a compliant on their call centre, yet to get response.
        After searching on google got the steps on how to unsubscribe, i have unsubscribed from the account or service which i never opted for.
        But look at the way, how common men's money being sucked by these blood suckers. Shameful act.
        Jul 5, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 30, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (435266) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        May 30, 2019
        Updated by SyedAbdul04
        sent u the details, i need proper clarification & refund with compensation for wasting my time unnecessarily behind u for ur mistake
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          J
          jnitin88
          from Mumbai, Maharashtra
          May 29, 2019
          Resolved
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          Address: Mumbai City, Maharashtra

          Hi,
          There was an deduction of inr 29.5 from my account on[protected] in statement, it was described in the statement as atmdec chg/[protected]/7492+gst. From internet i found that this charge was due to atm's not having enough cash. But there's no previous notification regarding this and how come this charge can be levied to me. That's the problem with the atm right... Please do resolve it.

          Bank branch:- icici bank reliance corporate park, navi mumbai.

          Regards,
          Nitin
          Jul 4, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 30, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (435254) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Sarbajeet Maity
            from Surat, Gujarat
            May 29, 2019
            Resolved
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            Address: A/1-16 Jethabhai Park, Narayan Nagar Road,, Paldi, Ahmedabad, Gujarat, 380007

            I am sarbajeet maity and 619.50 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till apr -19) on 29-may-2019. I have never used my demat account till now.

            Was informed by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

            I need justice and return my money back immediately. My account number is[protected].

            When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount.
            Jul 8, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 30, 2019
            ICICI Bank Customer Care's response
            Dear Sarbajeet Maity,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (435248) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              V
              venkatesh pandit
              from Hyderabad, Telangana
              May 29, 2019
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              Address: 12-2823/14, sriniketan appartments, santhosh nagar colony, mehdipatnam, Hyderabad, Telangana, 500028

              Without an acknowledgment and taking my permission. I have been charged for the service which I never requested/opted for on 29/05/2019 mm annual fees - 354.00/- rupees have been deducted for my money service.
              Please reimburse the respective amount asap. I am called their customer care from my registered number but they are not taking my complaint.

              I request to take action and reverse the amount asap.

              Thanks,
              Venkatesh Pandit
              AC no:[protected]
              ICICI Bank customer support has been notified about the posted complaint.
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                V
                Vanithaprabakaran
                from Mumbai, Maharashtra
                May 29, 2019
                Resolved
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                Address: ICICI Bank,TCE,madurai-5, Madurai, Tamil Nadu, 625005

                Without an acknowledgement i have been charged for the service which i never requested/opted for.
                29/05/2019bil/[protected]/mm annual fee
                354.00/- rupees have been deducted for my money service.
                Please reimburse the respective amount asap. However, made a compliant on their website, yet to get response.

                But look at the way, how common men's money being sucked by these blood suckers. Shameful act.

                Regards,
                Vanitha
                Jul 9, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 30, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Ankur Hooda ...
                  from Mumbai, Maharashtra
                  May 29, 2019
                  Resolved
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                  Address: A5 Vijay Ratan Vihar, Sector 15 Part 2, 122001

                  I am ankur and 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till apr -19) on 29-may-2019. I have never used my demat account till now.

                  They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                  I need justice and return my money back immediately. My account number is[protected].

                  When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected] and email id [protected]@gmail.com
                  Jun 29, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 29, 2019
                  ICICI Bank Customer Care's response
                  Dear Ankur Hooda,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    PREETY MONALISHA
                    from Delhi, Delhi
                    May 29, 2019
                    Resolved
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                    Hi team,

                    This email is regarding the online fraud which happened with me on 05 march 2019.

                    It was around 6 in the morning when i got a message which says that rs. 14087.84 has been debitted from account.

                    I was surprised as the transaction was not done by me and immediately i raised the complaint by calling on the dispute number mentioned in the message.

                    I visited the bank as well and the complaint was lodged successfully. I was assured that the amount will be credited to my account and a shadow amount of the same value started reflecting in my account.

                    After taking follow ups with the bank and writing multiple emails, my claim got denied on 16 may mentioning that the transaction was successful from merchant end and due to this they are unable to credit the amount.

                    I received a call from the bank on the same day and i asked them why the amount was debited without an otp. Since this was an electronic transaction i should have received an otp to authorise the payment. But this was not in my case and they too didn't have answer for this.

                    I was told to raise the complaint to rbi which i have already done on 21 may. I have also filed an fir for the same and the copy of this is attached along with this email.

                    It has been more than two months and i did not receive my amount back. I request you to take the matter on a priority basis and get the amount credited to my account at earliest.

                    Also, the bank manager told me that they can't do anything and cannot provide any proof why the amount has been debited so i need to raise complaint to banking ombudsman but its been 2 weeks, i haven't received any response from there.
                    Jul 2, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    May 29, 2019
                    Updated by PREETY MONALISHA
                    Also, everytime I call customer service they put my call on hold to transfer it to concerned department and then disconnect. I have received call one day stating complaint denied because merchant has provided proof that I have done the transaction however when I asked them for the proof the put my call on hold again nd told me they will call back nd send the documents on registered mail address but neither I received call nor the document of proof that merchant has provided.
                    Verified Support
                    May 29, 2019
                    ICICI Bank Customer Care's response
                    Dear Preety Monalisha,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      prashant baisla
                      from Mumbai, Maharashtra
                      May 29, 2019
                      Resolved
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                      Resolved

                      Address: b-196 jawahar park khanpur, New Delhi, Delhi, 110062

                      Hi team would like to inform you that since from last few moths i am using a credit card of icic bank card no-[protected] as a name of prashant chaudhary evertime they have charged me for overlimit charges and then after wastin lot of time over call thaey waved it off and same goes with this time unnecessary thay have again charged me for 616 rs even there is a available credit limit on my card around rs 50 i am really frustated of it kindly help me out.
                      Jul 9, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 29, 2019
                      ICICI Bank Customer Care's response
                      Dear Prashant Baisla,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        sanjayindra
                        from Mumbai, Maharashtra
                        May 29, 2019
                        Resolved
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                        Address: 8th Floor, Block 1, Bharatiya City, Milestone Buildcon, SEZ, Chokkanahalli, 560064

                        I am an icici bank customer. Today 29-05-19 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is sanjay. [protected]@gmail.com
                        Mobile - [protected]

                        Thanks & regards,
                        Sanjay
                        Jul 3, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 29, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Deepak Buzz
                          from Bengaluru, Karnataka
                          May 29, 2019
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                          Name: deepak kumar m
                          Account no:[protected]
                          Branch : sanjay nagar
                          Ifsc code: icic0002336

                          Refund reference #[protected]

                          Hi guys... I ordered one product from Myntra through UPI payment method worth Rs:312 and I returned that product. Myntra refunded the amount but the amount is not reflected in my account it's been 7 days. Myntra given refund reference no: 74332749136913502062000. Please help me with this
                          ICICI Bank customer support has been notified about the posted complaint.
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                            Anusha G S
                            from Mumbai, Maharashtra
                            May 29, 2019
                            Resolved
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                            Resolved

                            Address: #5/2, 7th Cross, Kathriguppe, beside Balu Mens Wear, Near 43 A Bus Stop Bangalore-85, 560085

                            Hi team,

                            I have lost my icici meal card. How do i block it through sms or email.

                            I'm still receiving sms/otp for the given number.

                            I don't remember the 12 digit card number.

                            Please help me block the card without know the card number or blocking the meal card through sms and also get a new one.

                            Revert back as soon as possible.

                            Thanks,
                            Anusha
                            Jul 2, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 29, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (432654) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              C.H. Uday
                              from Chennai, Tamil Nadu
                              May 28, 2019
                              Resolved
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                              Resolved

                              Amount was deducted from my account. And this was happened at month end. The reason mentioned for deduction debit card fee.. I need to refund this amount and make sure it should not happen again..
                              It's been very horrible situation for after deduction in my account balance is 29 rupees
                              What can do further for the month
                              And when i searched these related issues
                              I have noticed that they automated deductions. Whose stupid idea and approval is this. Thuu. These kind of auto deductions at month end and middle of the month, do you know how it will make people suffer for the entire month..
                              Jul 8, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 29, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Vee93
                                from Mumbai, Maharashtra
                                May 28, 2019
                                Resolved
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                                Resolved

                                I made a payment of Rs. 8532 via UPI to Sahara Star Hotel (Mumbai)

                                The amount was debited from my account. I received the transaction SMS and the online transaction record on iMobile app.

                                After speaking with them, they have confirmed that they have not received the amounteven though the transaction is shown as successful from my side in the bank's system.
                                May 30, 2019
                                Complaint marked as Resolved 
                                They have contacted me and asked me to obtain the beneficiary's bank statement so that they can verify that the funds haven't been deposited into their accounts as they claim.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 29, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  krishnacz
                                  from Satna, Madhya Pradesh
                                  May 28, 2019
                                  Resolved
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                                  Resolved

                                  Address: 34, Joy builders colony, rani sati gate near Y.N road, Indore, Madhya Pradesh, 452003

                                  My mother has a demat account in icici bank, when she checked the bank transactions she found that there is one debit transaction 'dmc/in30290 — inr 826/-' on 28/5/19. When the demat account was created, there was no mention about dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also she did not get any message alert in the mobile which is registered to the account. This is completely unacceptable and please refund the amount.
                                  Jun 29, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 29, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (432674) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Rupali S Surpatane
                                    from Mumbai, Maharashtra
                                    May 28, 2019
                                    Resolved
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                                    Resolved

                                    I have use my cbi atm card in the icici atm machine. My money was deducted from bank account but I didn't received cash.
                                    It's been more than 24hr I am not getting my refund amount.
                                    Atm machine details--SACWC766 at RAM villa mumbai MHIN on date 26/5/19 @10.31pm.

                                    From two days I am trying to contact icici bank customer service number but not getting connected.
                                    Please help me out from this.
                                    Jul 1, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 29, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Rupali Surpatane,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (432684) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Faishal Saiyed
                                      from Pune, Maharashtra
                                      May 28, 2019
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra, 411014

                                      I'm holding an account with the icici bank and i submitted my passport and pan card as a proof. There was a spelling mistake in my father's name which is already corrected in my passport and then i corrected in all the docs.
                                      During opening an account i mentioned to go as per passport. Since then i was submitting the requests to correct it - with one or the other reason they didn't do it.
                                      Recently i again went to the branch with my passport, pan, driving license, aadhaar card, and ssc certificate copy to correct the name they are not ready to accept those; instead demanded a declaration from gazetted officer who works in state secretariat. I said it's not a name change, it's a correction of spell mistake but no one is able to help. I am not able to submit gazetted for as it's just typo in the middle name, not a name change.

                                      Due to that, i am not able to do any transaction with my overseas bank account who follows the passport name.

                                      The only option i have is to close all the accounts with them.
                                      Jun 28, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 28, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Faishal Saiyed,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      May 29, 2019
                                      Updated by Faishal Saiyed
                                      I got multiple messages asking for number - how I can verify if they are verified official?
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                                        Rubykahlon
                                        May 28, 2019
                                        Resolved
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                                        Resolved

                                        Dear sir /madam,
                                        I am having account no[protected] in your bank.. And i recently i have done sent request for fixed deposit in your bank.. Now my concern is this that as i am resident of india and i have updated my pan card in your bank and i dont have any other bank account, i would like to get some information about tax deduction at source (Tds) on interest i will receive yearly from your bank.. How much exemption on interest received as i am house wife and i dont work.. And do i need to submit anything else.. And is this true tht now interest uptill 40000 is tds free.. Kindly reply me so tht i can do accordingly..
                                        Jun 28, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 28, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Jun 13, 2019
                                        Updated by Rubykahlon
                                        When officials will update me ..after 1 year ?? Pathetic service!!
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