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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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G
grvgarg29
from New Delhi, Delhi
Mar 12, 2019
Resolved
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Address: F 304,JAWAHAR PARK ,1ST FLOOR FLR, DEVLI ROAD ,KHANPUR, New Delhi, Delhi, XXXXXX

Dear team,

Lien was activated in my account due to non payment of credit card dues. I have reminded many times to the bank that i am facing some financial issue so remove all pently and interst and finance charge and convert all my emi in 36 months so that my cibit do not hamper, or else please settle in one time payment.

My mobile no [protected]
Apr 12, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2019
ICICI Bank Customer Care's response
Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    R
    Rishabh Kawale
    from Mumbai, Maharashtra
    Mar 12, 2019
    Resolved
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    Resolved

    Address: Kalyan, Thane, Maharashtra, 421306

    Before one month i got ransom call about one assist plan and they says just hear our plan. After he tell plan he says u got other call in a minute for asking have u hear detail about one assist plan. Then i got call as he says and i say yes i heard, then he says ok thank u and now when my salary is put in my account they deducted sum of 1899 what the hell they do with icici customers. Is this is a service? I want my whole refund of amount 1899 either i go to my icici bank and raise complaint. Kindly do the process and i need a rply on this.
    Mobile number [[protected]]
    Icici bank customer
    +1 photos
    Apr 12, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 12, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Dear Rishabh,

    Greetings from OneAssist...!

    We deeply regret for the inconvenience caused to you & appreciate your patience.

    The mobile number given is not viewable hence, we are unable to locate your account. Requesting you to kindly share the customer ID or registered mobile number at our registered email id [protected]@oneassist.in.

    Note: Real vigilance starts with you. Do not share any personal details (mobile number/membesrhip details) on this site as it may lead to a fraudulent activity. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected

    Should you require any further assistance, please reach us on our customer care toll free number[protected].

    Regards,

    Team OneAssist
    Dear Vrushabh,

    Greetings from OneAssist!!!

    As per the telephonic conversation, all the details will be notified to you on your registered email id. Request you to check the same.

    Note: Real vigilance starts with you. Do not share any personal details (mobile number/membesrhip details) on this site as it may lead to a fraudulent activity. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected

    Should you require any further assistance, please reach us on our customer care toll free number[protected].

    Regards

    Team OneAssist
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      M
      Manish Indolia
      from Ahmedabad, Gujarat
      Mar 12, 2019
      Resolved
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      Address: Jaipur, Rajasthan

      Hello icici,

      My name is manish indolia using coral credit card# [protected], in the month of january due to some unavoidable reasons was not able to pay the total amount due.

      But after confirming with your executive, made the minimum amount due to avoid interest charges, unfortunately current month statement carrying interest charges.

      Kindly reverse the same so i will make the payment of the remaining balance after deducting the charges or i need to close the credit card account if force to pay the interest charges.

      Kindly contact me on [protected] & [protected].

      Appreciate your assistance & timely help.

      Attached is the screenshot of the statement.

      Regards,
      Manish indolia
      +1 photos
      Apr 13, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 12, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        J
        jainnaman28
        from Delhi, Delhi
        Mar 12, 2019
        Resolved
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        Address: Jaipur, Rajasthan, 302004

        Today i got debited with a taxation. Amount of rs. 797.68 from my icici bank account in the name of some 'vsi*digital riv'.
        I never made this transaction or i do not have any clue or information about the this transaction. Even in the bank statement there is no clear details about the transaction. I wanted to know the transaction details and block this payment if it's a fraud payment.
        Apr 18, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 12, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We have made a note of your concern. Our official will get in touch with you.

        Regards,
        ICICI Bank Customer Service Team
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          K
          kushal02
          Mar 12, 2019
          Resolved
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          Resolved

          Address: Pune, Maharashtra, 411045

          I did apply for icici bank credit card and received in time as well. However, i did not activate the card and hence, did not use as well.

          After a year, i was charged an annual fee, wherein during the time of issue i was clearly informed that the card is lifetime free of cost.

          My point is:-
          Firstly, i did not activate the card. I did not use the card at all.
          Secondly, i was informed that it is life time free of card card. How come i am charged now?
          Apr 13, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 12, 2019
          ICICI Bank Customer Care's response
          Dear Kushal,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qdcg) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            N
            Nirmal Kumar C
            from Bengaluru, Karnataka
            Mar 11, 2019
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            Hi all,

            I have my credit card no [protected], it was not used for long time, i have received the sms stating that i need to pay 3000+. But i have not used this card anywhere and also i couldnot fetch that details through online. May i know the transaction details which i have done for 3000+. Because i have to settle this amount (If it is realy i spent) and it should not affect my cibil score.

            I have not received any mails.. I got only sms after long time to pay the amount. Last week i called over the phone to customer care they said that i have redeemed the rewards points for my old card, redeeming the rewards points they have chareged 100 rs, for that 100 rs i have not paid, hence interest and penalty 3500+ for that 100 rs.. So i have requested to revive the amount, they said that with 3 days please pay 1500rs or else you have to pay that 3000+ full amount this will be affect your cibil score and you cant get any of the loan from any bank like that they have threatened.
            So i dont know what i shall i do for that?.. Either i need to go for consumer court or i need to talk to icici bank customer care to settle the amount. But at last i cannot afford that full amount.. For 100 rs (That also previous card of redemption points) they will be charging more than 3000+ not acceptable.

            Kindly let me know the details and prodedure to close this issue.

            Regards
            Kumar
            [protected]
            ICICI Bank customer support has been notified about the posted complaint.
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              Nirmal Kumar C
              from Bengaluru, Karnataka
              Mar 11, 2019
              Resolved
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              Resolved

              Address: Chennai, Tamil Nadu, 600094

              Hi all,

              I have my credit card no [protected], it was not used for long time, i have received the sms stating that i need to pay 3000+. But i have not used this card anywhere and also i couldnot fetch that details through online. May i know the transaction details which i have done for 3000+. Because i have to settle this amount (If it is realy i spent) and it should not affect my cibil score.

              Kindly let me know the details and prodedure to close this issue.

              Regards
              Kumar
              [protected]
              Mar 11, 2019
              Complaint marked as Resolved 
              I have not received any mails..i got only sms after long time to pay the amount. Last week i called over the phone to customer care they said that i have redeemed the rewards points for my old card, redeeming the rewards points they have chareged 100 Rs, for that 100 rs i have not paid, hence interest and penalty 3500+ for that 100 rs..so i have requested to revive the amount, they said that with 3 days please pay 1500rs or else you have to pay that 3000+ full amount this will be affect your cibil score and you cant get any of the loan from any bank like that they have threatened. So i dont know what i shall i do for that ?.. Either i need to go for consumer court or i need to talk to icici bank customer care to settle the amount. But at last i cannot afford that full amount.. for 100 rs (that also previous card of redemption points) they will be charging more than 3000+ not acceptable. REgards Kumar 9600046787
              ICICI Bank customer support has been notified about the posted complaint.
              Mar 11, 2019
              Updated by Nirmal Kumar C
              MAy i know the reason why it is showing as resolved status ? Do i have option to reopen this case?
              Verified Support
              Mar 11, 2019
              ICICI Bank Customer Care's response
              Dear Nirmal Kumar C,

              We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                N
                Narendran Munusamy
                Mar 11, 2019
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                Address: ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India. Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051., Chennai, Tamil Nadu, 600088
                Website: www.icicibank.com/card/credit-cards/credit-card.page

                I received the mail from icici credit card branch to pay credit card joining fee of 500 + gst, but i haven't even received the credit card yet.

                Feb 6 - application acknowledged. Ref no: [protected]
                Feb 25 - application approved.
                Mar 2 - dispatched to bank. Courier id (Awb [protected])
                Mar 4 - i raised a complaint to their customer care stating again to deliver the card to their bank branch, as it would not be possible for me to receive the courier.
                Mar 5 - again the courier got re dispatched to bank.
                Mar 10 - i'm asked to pay credit card joining fee 500 + gst (90).
                Mar 11 - again bank refused to accept the credit card.
                Mar 11 - again courier re dispatched to bank. Courier id : (Awb [protected])

                It is frustrating to keep receiving calls from their agencies to apply for credit card and now i need to run behind them to actually receive this credit card.

                And it is completely strange for me pay the bill for a credit card, which i don't have.

                Images attached for reference.

                My contact mail id : m. K. Er. [protected]@gmail.com
                My mobile no : +91 - [protected]
                +3 photos
                ICICI Bank customer support has been notified about the posted complaint.
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                  R
                  Raju Konwar
                  Mar 11, 2019
                  Resolved
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                  Resolved

                  Address: Golaghat Tokani Circle, Hospital Road Branch, Golaghat, Assam, Golaghat, Assam, 785621

                  Your casher is too slow.. He doing his work like govt. Employee. My account is in the same branch and i was irritated from him... He take minimum 20 to 30 minutes per customer to make them payments or deposited money into customers.. So, i kindly request to you that please look over the matter and as soon as possible solv it.. Its a humble request from your customer... Thanking you...
                  Apr 12, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 11, 2019
                  ICICI Bank Customer Care's response
                  Dear Raju Konwar,

                  We have made a note of your feedback and shared it with the concerned team

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sunder poswal
                    Mar 11, 2019
                    Resolved
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                    Resolved

                    Address: Air Force station bhuj khavda road Kutch gujarat-370001, Kutch, Gujarat

                    I have unauthorized atm withdrawal of rs35000 from my icici account on 24 feb 2019. I have raised sr[protected] against this withdrawal which is not done by me. Sr raised on 25 feb 2019 and i have submitted all necessary documents asked to me at nearest icici branch. But still my case not resolved. On the day o[censored]nauthorized atm withdrawal i have my atm with myself and i ensure that i have not given it to anybody on that day. I have also submitted police fir copy.
                    Apr 11, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 11, 2019
                    ICICI Bank Customer Care's response
                    Dear Sunder Poswal,

                    We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Avik1976
                      from Diu, Daman and Diu
                      Mar 11, 2019
                      Resolved
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                      Resolved

                      I want to repeat the complain of abusive and threat calls against icici recovery agents from delhi miss jyoti. He again called today 11/3/19 in my number from her mobile no. [protected], [protected] and [protected] and again gave threats and abusive languages to my friends and relatives.
                      In spite of settling all the credit card matter 9 years back i am getting these calls from icici bank recovery agents.
                      I want to take legal action against icici bank and also will file a police case against all these recovery agents if these calls not stopped immediately.
                      I want icici bank to take action immediately against their recovery agents immediately or else i will initiate both police and legal actions against icici bank with immediate effect.

                      Avik mitra.
                      [protected]
                      Apr 21, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 11, 2019
                      ICICI Bank Customer Care's response
                      Dear Avik Mitra,

                      We regret the inconvenience caused. Our official will get in touch with you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        K
                        Kruti Varma
                        from Mumbai, Maharashtra
                        Mar 11, 2019
                        Resolved
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                        Resolved

                        Address: S G Road Branch, Sarthik II, Opp Rajpat Club S G Road,, Bodakdev, Ahmedabad, Gujarat 380054, 380054

                        Without my consent, rs. 2000 has been deducted from my account on 11/03/2019 to 'dr. Tran for funding a/c [protected] 4730'.
                        I have never subscribed to any policy, however this deduction has been done by icici. I want my money back and also want to get unsubscribed from any additional policy and don't want to face these deductions in future. Kindly help me in this regard as soon as possible.
                        This reduction to dr. Tran for funding a/c [protected] 4730 is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
                        +1 photos
                        Mar 28, 2019
                        Complaint marked as Resolved 
                        Money has been refunded. Thank you!
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 11, 2019
                        ICICI Bank Customer Care's response
                        Dear Kruti Varma,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qal7) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          guna_360
                          from Bengaluru, Karnataka
                          Mar 11, 2019
                          Resolved
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                          Resolved

                          I transferred rs 25000 through imps on 11th march at 0.00 am from icici a/c to tmb a/c.

                          Transaction remark : ref[[protected]]

                          The amount did not get credited to the beneficiary account neither was refunded back to my account.

                          But i got a message that said

                          "dear customer, imps txn ref[[protected]] for rs.25, 000.00 is timed out at beneficiary bank on 11-mar-2016 00:03:37. Txn status will be updated by bene bank in 3 working days."
                          Apr 14, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 11, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qaky) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            Ruben Sunny
                            from Tiruvalla, Kerala
                            Mar 11, 2019
                            Resolved
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                            Resolved

                            Address: Kottayam, Kerala, 686001

                            It is with great grief, i am writing this complaint against the daylight robbery of icici bank ltd. Over the past 5 months, from october 2018 - february 2019. I have incurred pos decline charges of over rs 1000 in my icici bank account. Their explanation to it is that bank incurs charges when a merchant tries to access my account for funds. It is very clear and i have sorted out with the bank that my account or card linked not linked to services that incurs charges of this nature. It even happened after blocking my card which clearly indicates the gravity of the daytime robbery by the bank. Pos decline charges of rs 29.50 has been deducted multiple times leading to this amount of over 1000+ rupees.

                            I am attaching a screenshot of the part of my bank statement for reference.
                            +1 photos
                            Apr 14, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 11, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qaka) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Preethi Kothapalli
                              from Kunnamangalam, Kerala
                              Mar 11, 2019
                              Resolved
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                              Resolved

                              Address: Icici bank, above bata showroom, near vrc centre, nellore, Nellore, Andhra Pradesh, 524001

                              Amount 49/- deducted from my icici account without my concern by name *vin * google. I cannot understand what the hell happening with such a reputed corporate bank. Do we people trust icici and continue further or should we stop it closing our accounts. It happened with many others who raised number of complaints. Who is bothering??? If icici have showed their concern into this... It wouldn't have happened today10 march 2019 with me. Hope proper action will be taken.
                              Apr 15, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 11, 2019
                              ICICI Bank Customer Care's response
                              Dear Preethi Kothapalli,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qajz) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                V
                                from Hyderabad, Telangana
                                Mar 10, 2019
                                Resolved
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                                Resolved

                                Address: Hyderabad, Telangana, 500085

                                I am vinay kumar padaga bearing mail id ([protected]@gmail.com) in june i have approached icici for home loan as i am purchasing a flat in kukkatpally through tirupati (+[protected]

                                During the process i have clearly taken statement from tirupati that once you accept processing fee request in your mail id then your processing fee will be deducted.

                                On 06th june i have got statement from tirupati that you loan of 3000000 has sanctioned. And in my account 12036 rupees got deducted on 05th of june.

                                Immediately i have called tirupati and his boss mangya (+[protected] and complaint about the deduction. And there was a quarrel between mangya and tirupati at last mangya conveyed that he will return the deducted fee.

                                It's been a year approx. But there is no progress on my return of 12036 rupees.

                                I have raised a complaint in the icici bank but no use they were telling that i have accepted through mail request which i have never got.

                                Please resolve my issue
                                Apr 11, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 11, 2019
                                ICICI Bank Customer Care's response
                                Dear Vinay Kumar Padaga,

                                We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Barun Rawat
                                  from Lucknow, Uttar Pradesh
                                  Mar 9, 2019
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                                  Address: Bulandshahr, Uttar Pradesh, 203001

                                  I have done transition Rs. 5014 from My ICICI account towards My Muthoot Gold loan account through Tech Process, 5014 amount has been debited in my ICICI account but not credit in my loan amount, as per bank Transition is successful with RRN Number[protected], but as per muthoot transition is declined, plz do needful, & Cofirm transition is successful or not details are given below-

                                  Muthoot Loan ammoun No - F10130
                                  Transition Date[protected]
                                  Amount - 5014
                                  UPI/[protected]

                                  Plz do needful
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    A
                                    Ananthasayanam N
                                    Mar 9, 2019
                                    Resolved
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                                    Resolved

                                    Address: 602002

                                    I also recieved call from icici bank dated feb 2016 about oneassist plan. After than they automatically activated thus plan and deducted rs 1899/- from my account no
                                    [protected]. Further years 2017, 2018, and 2019 rs 1899/- from my sb account without my permission. I also intimated on feb 2018 via email and phone call for deactivate the one assist plan. They assured deactivate the plan onwards 2019. But 06.03.2019 sum of rs 1899/- deducted fromantic my ac. Please deactivate this plan and refund my money
                                    If not i will complaint against this in consumer court.
                                    Thanks
                                    Ananthasayanam
                                    [protected]
                                    [protected]@gmail.com
                                    Apr 9, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 09, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Ananthasayanam N,

                                    We regret any inconvenience caused. Our official will get in touch with you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      dt2412
                                      from Mumbai, Maharashtra
                                      Mar 8, 2019
                                      Resolved
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                                      Resolved

                                      Address: 411028

                                      To,
                                      Icici bank

                                      Respected sir/madam,

                                      I am hereby writing this email in respect of wrong transaction done by me.

                                      I had made a transaction of rs 34, 000 on 29/1/2019 from south indian bank, by mistake the account number entered during imps was wrong.

                                      Details of the imps are as follows :-

                                      Imps reference no :[protected].
                                      Date :- 29/01/2019.
                                      Beneficiary wrong a/c no :[protected].

                                      The account from which money was sent was from south indian bank. Details are as follows :-

                                      A/c no :- [protected].
                                      A/c holder's name :- adit jitendra bagdai.

                                      The correct beneficiary account details which i need to credited in are as follows :-

                                      A/c no :[protected].
                                      A/c holder's name :- meena thakkar.

                                      The issue is today it's been a 1 month which bank told that it'll take around this much time. Now the south indian bank is saying icici bank has been rejected your request even after the account has lane marked by bank
                                      Sir, how that has been rejected. I've transferred the money by my name meena thakkar and i put the remark of "med exp", only the last number i've put the wrong which should be 2 instead of 3.

                                      I request you to please look into the matter and take the necessary actions and reverse me the amount as soon as possible. It's very needed as you can see i've mentioned in remarks "med exp"

                                      Thanking you,

                                      Meena thakkar,
                                      Apr 17, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 08, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We have made a note of your concern. We will have our official get in touch with you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Mar 14, 2019
                                      Updated by dt2412
                                      It's been 8 days to registered the complaint
                                      Didn't get a response from you

                                      Waiting for the positive reply
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                                        biswas@80
                                        from Hyderabad, Telangana
                                        Mar 8, 2019
                                        Resolved
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                                        Resolved

                                        imps transaction timed out please help.

                                        Address: Flat:- G2 G K Raghavendra Residency Near Ammuguda Station, Sainikpuri, 500094

                                        I have a salary account with icici bank. I made a transaction (Imps) to my mother in law’s account which is a sbi account. The transaction got timed out and i got the message stating:-

                                        Dear customer, imps txn ref (Hidden) for rs.5, 000.00 is timed out at beneficiary bank on 08-mar-2019 08:49:34. Txn status will be updated by bene bank in 3 working days."

                                        The amount got debited from my account and it did not...
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