ICICI Bank Complaints & Reviews

On 30th december 2018 someone fraudulently used my card on amazon uk website and rs. 29032 amount was debited. The same day i blocked everything and on the upcoming working day submitted all the documents to the bank branch. Till now i. E. 7th march 2019 nothing has happened.

1. No bank details were shared
2. No otp was generated or shared
3. I didn't make any such transaction

The problem has happened on their end. My details have been hacked or whatever but clearly from their end and still no respite.

Sir regular threats, abuse and harresment by icici credit card recovery agents for the credit card payments. Today [protected] - he said he will come to my house and sell all my house hold items. Yesterday [protected]. Sir i have to pay and i will pay - no doubt. But i can only do that afer selling my property which i got from court. Maximum i am trying to sell. I have to survive - no other alternate for me. Local people are misusing this and they want this property for very less amount. Not even half they want to pay to me. Worth of 1.5 crores. As soon as i receive advance amount - next hour i will pay your amount. This word i am giving to icici bank. But recovery guys are pressurising and harrasing me. Please help me.

Dear sir,

As my account has sufficient balance for the dmi payment on 05/03/2019. I have put the amount to my account before evg, the icici bank has not sent any information / msgs regarding the deduction. I will not be aware about this charges, pls refund by ecsrtn charges of rs. 413/-.

A waiting for your speedy and good response.

Thanks and regards,
Nirmala. C
[protected]

We are khymaze india private limited having office at no 1016, 2nd main, 2nd cross, sn layout, davangere, karnataka, india banking with icici bank branch, davangere, karnataka, india,.

Khymaze india private limited is a subsidiary of khymaze limited, london, uk.

Khymaze india private limited received inward remittance of gbp 11500.00 (Rs 961, 569.40) on 09-oct-2017 from khymaze limited, uk

The gbp 11500.00 transferred from hsbc uk to icici bank, india, with intermediator bank as hsbc, india, which converted the gbp to inr and deposited inr in icici, bank via rtgs

After couple of requests to icici bank, branch manager, they are not aware of firc document and after speaking to icici customer care they not agreeing to give firc letter as the above amount is deposited in inrs via rtgs
As per the hsbc, uk, they are not aware of firc document..

As per the guidelines from rbi, we need to report these details to rbi within 30 days of funds received. Otherwise rbi will imposing heavy penalties for the delay. We have already delayed by 1 year due to icici bank not providing the firc letter

Please assist

Dear sir/madam

I am icici bank salary account holder past 3year, i bought personal loan rs.360000 from the month of nov, after 2month i will close my loan amount 4/jan/2019. Loan a/c no (Lpche[protected]) but still i am not recevied any single paper. Or any mail from bank side to clear proof, today i am going to bank register this particular issue no one can proper answer, branch chennai santop teynampet, kindly help to resolve this issue as soon as possible thank you by mehmood

Hi,

This is regarding my home loan applied in jan’19 from icici bank ltd.

Details are as follows:

Applied loan amount: 3200000/-
Offer/approved letter received: 3100000/-
Chq received: 3100000/[protected] + 40000) in 2 breakup.
Post disbursement amount showing in icici app: 3143457/-
Application no. Lbmum[protected]
Circle: mumbai (Borivali e)

Now here my question to bank agent (Pradeep and vijay yadav) is how??

How come in bank app its showing excess amount of 43, 457/- in my loan account (3100000 + 43457 = 3143457) post releasing my chq of 31 lac??

Firstly (Pradeep and vijay) stopped picking up my calls as i had asked for bifurcation of excess amount and why i am not aware about it?? For what it’s for?? With whose permission they have added amount to my loan amount?? Who will pay interest of this extra amount???

They don’t having any answers and later post chasing badly, pradeep had answers my call and told me that vijay has told that you have been informed by him that we have to add home insurance in it and the processing fee will be charged to you 1.5% instead of 0.30% to get approve your home loan that’s why the amount is showing higher then the applied loan amount...

Here my questions to them was and still is?

1. How come bank has decided to charge me 1.5% processing fee instead of 0.30% post sending me approval/offer letter as per 0.30% processing fee?
2. Still if bank do post approval letter, then why you as an agent or bank haven’t intimate me about the increasing in processing fee that too it’s to high (From 0.30% to 1.5%)
3. Why this processing fee has made higher post releasing my chq of amount 31 lac and also chq got cleared to builder account???
4. Why the home insurance has been added without my permission/concern, where is my sign on it??? Why this happened post issuing chq??, what is the breakup of excess amount (43k) home insurance and processing fee??
5. Why this all has not been told to me priority and post chasing agents i am coming across it???

Still i haven’t got this above answers and yesterday (5th mar 2019) i got debited from my icici bank account 4779/- towards loan account, don’t know why and with who’s permission.
They (Agent) have used my chq which they have asked for. They had askd 6 chq in the beginning of loan to get it clear if i fails to pay any emi in my tenure of loan…

I will be going to file a case against this agents, bank manager and bank for doing fraud with me...

Hope you look on this issues on top most prioritiy and get a resolution from your end on or will have to applie this to high authorities to get justice economically and mental harassment...

Hi,

This is regarding my home loan applied in jan’19 from icici bank ltd.

Details are as follows:

Applied loan amount: 3200000/-
Offer/approved letter received: 3100000/-
Chq received: 3100000/[protected] + 40000) in 2 breakup.
Post disbursement amount showing in icici app: 3143457/-
Application no. Lbmum[protected]
Circle: mumbai (Borivali e)

Now here my question to bank agent (Pradeep and vijay yadav) is how??

How come in bank app its showing excess amount of 43, 457/- in my loan account (3100000 + 43457 = 3143457) post releasing my chq of 31 lac??

Firstly (Pradeep and vijay) stopped picking up my calls as i had asked for bifurcation of excess amount and why i am not aware about it?? For what it’s for?? With whose permission they have added amount to my loan amount?? Who will pay interest of this extra amount???

They don’t having any answers and later post chasing badly, pradeep had answers my call and told me that vijay has told that you have been informed by him that we have to add home insurance in it and the processing fee will be charged to you 1.5% instead of 0.30% to get approve your home loan that’s why the amount is showing higher then the applied loan amount...

Here my questions to them was and still is?

1. How come bank has decided to charge me 1.5% processing fee instead of 0.30% post sending me approval/offer letter as per 0.30% processing fee?
2. Still if bank do post approval letter, then why you as an agent or bank haven’t intimate me about the increasing in processing fee that too it’s to high (From 0.30% to 1.5%)
3. Why this processing fee has made higher post releasing my chq of amount 31 lac and also chq got cleared to builder account???
4. Why the home insurance has been added without my permission/concern, where is my sign on it??? Why this happened post issuing chq??, what is the breakup of excess amount (43k) home insurance and processing fee??
5. Why this all has not been told to me priority and post chasing agents i am coming across it???

Still i haven’t got this above answers and yesterday (5th mar 2019) i got debited from my icici bank account 4779/- towards loan account, don’t know why and with who’s permission.
They (Agent) have used my chq which they have asked for. They had askd 6 chq in the beginning of loan to get it clear if i fails to pay any emi in my tenure of loan…

I will be going to file a case against this agents, bank manager and bank for doing fraud with me...

Hope you look on this issues on top most prioritiy and get a resolution from your end on or will have to applie this to high authorities to get justice economically and mental harassment...

Regards,
Salim m
[protected]

I'm having a personal loan in icici bank and i'm paying the loan emi amount on time. The loan emi payment has been done through ecs (Auto debit) process from my previous company salary account. I faced check bounce problem due to lack of insufficient funds that too after several days of emi due date. So, to avoid this i spoke with icici bank phone banking officer and they suggested me to pay by visiting the nearest branch directly or through neft process. So, as i'm doing this process and all of a sudden without prior notice that ecs mandatory to pay the emi, they have been charged rs/-944 and it was affected my cibil score. Even though the cibil department of icici bank is answering very recklessly that you have an outstanding amount of rs/-944 that's the reason. We didn't update the cibil, this rs/-944 has been added in the month of feb 2019 emi, when i ask about the january month. They don't have answers and even on the website also i didn't find that the ecs process is mandatory for loan emi. Some phone banking officers said that ecs is not mandatory sir, it is just an optional to ensure that the loan emi amount is got debited on time from your account. Then why the bank is trying to rob the people with unnecessary charges.

Hi

I have taken an home loan from icici hyderabad location last month ; my loan emi as per standing instruction was on 5th of every month, on which i have requested them to change to 10th. As per the executive he told that i can opt to change only after the first payment. Yesterday 5th march 2019, my first emi got deducted... Post that i tried to reach the icici executives to help on this matter which they assured they will.....

Hi sir/madam,

1) 02/03/2019 ecsrtnchg-14-jan-19+gst dr. 439.48

2) 26/02/2019 ecsrtnchg-14-jan-19+gst dr. 0.01

3) 25/02/2019 ecsrtnchg-14-jan-19+gst dr. 32.49

Why is it happening? Even there was sufficient balance to deduct my email. What is actually ecsrtnchg? Why does it deducting from the account? Could please help me to understand explaining to me on the email address ([protected]@gmail.com).
This is not fare. Please stop this robbery

Regards,
Anup burade

This is to bring to your notice that i visited icici bank moosapet branch to deposit 4, 00, 000 to my savings bank account for the purpose of purchasing a land, cashier at cash counter asked me to deposit the cash through cdm and denied to accept the cash as a single transaction on 21/06/2018.

Since there is technical issue at cdm its not accepting the same amount as single transaction and it took 9 transactions to deposit the cash in to my account.

Without any prior intimation on 23/07/2018 amount 871.46/- and on 04/10/2018 amount 681.41/-deducted from my account as a transaction charges.

It was deposited based on cashier suggestions and at my home branch i am not supposed to be charged for the above transaction.

I raised a request on 5/10/2018 to refund the amount and bank executive accepted for that and she said that amount will be refunded to my account within 3 working days.

Since october 2018 onward i am doing followup with bank but amount has been not credited to my account.

I would like to register complain regarding my home loan account handled inappropriately by icici home loan department. I have taken a home loan from icici on 8th march 2014 for 20years under the clp plan on my flat with builder supertech? Project ecovillage 1. Since then my emi were scheduled to be debited from my bank account direct debit facility. Note: i have taken total 3 disbursements from the bank and last was on 19th july 2014? Amount inr 81, 034.00.

Last disbursement was made from your bank on 19th july 2014. It’s been over 5 year i am paying the regular emi’s for my loan of total 20 years tenure.

As a layman i understand that i have a home loan and i have to make emis. When we go for home loan it is my understanding that loan will be completed within the said loan tenure if i continue to make the emis timely. However, after 5 years i get a call from the bank asking to reach out to the branch and submit some paper work to avoid paying the interest rate. So, i visited the nearest branch and provide the required paper work along with the check of inr 118.

That is where i was informed that i still have 240 emi remaining and my loan amount is still the same which was 5 years back.

This is unreasonable on banks part and their officers why they have not informed me if i need to submit and document. I am paying emis for past 5 years and you are telling me my loan emi and amount is as it is. This needs to be corrected by your department. As i have not taken any disbursement since july 2014 and informed the loan office of that. Kindly adjust my home loan account with remaining emis and loan amount.

It is not my fault that my loan eligibility that was approved by the bank was more than the amount i have taken as a home loan. They should have contacted me when i was not taking any disbursements and should inform me of the rules of the rules.

You can’t expect a customer to be aware of you banking functionality. It’s your bank officer’s responsibility to inform their customers. Please get this corrected at your end

Thanks,

Pushpak

I have a saving account with icici bank. The bank automatically made 4 (Approx) deductions of 29 inr as posdec chg amounting a loss of rupees 118 (Approx) from my account. I want all the deductions made on 05th march as posdec chg to be refunded and also want the bank to alert me of failed transactions due to insufficient funds as i can avoid these annoying deductions.

Dear sir/maam,
I have been a credit card holder of icici banks, since 2007. Card no-: [protected]. I have not been able to settle the credit card bill for last three months.
As a result of which i am getting regular ad recurrent phone calls from the bank asking me to settle the dues. I have already made so many request every time to the esteemed bank to waiver the excess charges that had been imposed against my card but to no avail. After this i had cancelled my and my family's icici lombard, health insurance both cards; and even icici potential life insurance's one term policy has been cancelled by me, which money i have been waiting to receive at the credit card account. Without my permission, from my icici bank account number :[protected], the bank has taken approximate : 8, 500 rupees.
For some days i am getting a call from someone from this number: [protected], in the truecaller its showing, name:mithun sharkar; who claims himself to be the representative of bank. After talking to him for some settlements, he demanded for : 1, 70, 000 rupees. But when i am asking him for the information of my principle amount, he is not giving me the information. So am requesting the bank to give me the information about my loan's principle amount.
Yesterday, 04/03/2018; someone from bank visited my house. Today, 05/03/2019; mithun sharkar (Ph. Number: [protected]) bringing 5-6 recovery agents with him, they visited my house my aged parents were present in that moment. Mithun sharkar and those recovery agents, had gone against the rbi recovery agent law.


My mother had ruined her mental and physical health both because of terror of icici bank recovery agents. Today she is suffering from much health related tensions because of icici bank threats for the agony caused to her.
1. Shouted at my mother and father, that gave them mental torture.
2. Used foul and raw languages
3. Gave threats and was very abusive.
4. Taunted and tried to humiliate.
5. Done some indecent act
7. Was very rude and harsh and kept on shouting - even though she (My mother) said him that she is a heart patient.
These are not the only statements that the bank executive used, but were also accompanied by an offensive and abusive behaviour and language, which is legally and ethically against the human rights and indian penal code.
Identity: you can ask the recover agents to show their identity cards issued by the bank or under the authority of the bank. But they don't show the identity card.
Privacy: you have a right to privacy. The recovery agent cannot discuss the debt to another person. So don’t panic if he threatens to tell neighbours or co-workers about your debt. If he does so, you can file a complaint against him with the bank. But they
Don't follow the rules.
Calls: you can choose the place and time for receiving recovery calls. You can also request them to not call you at a particular place or time. For instance, if you don’t want to receive calls at work, specify the same to the agent or the bank. Keep in mind, they will respect your request only till they feel you are not avoiding them.
But am getting regular ad recurrent phone calls

Decency: the recovery agent has to talk to you in a decent and civilized manner. No abusive language should be used. Also, the written communication sent by the banks should be easy to understand. But gave threats and was very abusive. Used foul and raw languages.
My father is going to case a file against the recovery agents and mithun sharkar to the police. If i see this happening again, i am going to strongly protest it.

I have a demat account in icici bank. When i checked my bank transactions and i found that there is one debit transaction 'in[protected] dp chgs till jan-19' — inr 181.82'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]

I need noc for my two wheeler loan account as the total amount along with penalties are paid off.
Email registered with this loan account is not the one which i provided while filling the loan form. I can provide as much information as you need to locate and verify my account. Loan acc. Ltdel[protected]
I am totally fed up with the services of icici. I have paid more than 1000 rupees as penalty which was not correct. I have tried explaining this issue to customer support, branch, and alot more people but none of them helped me so i ended up paying that amount. Also i have drafted an email to my representative with all the proof of my bank statements and the deduction which clearly shows it false.
Even for my final installment whatever amount the icici app. Was showing, i maintained it but still i had to pay penalties for bounce and i was told that i had to maintain more amount as the app was not showing it right.
I would never come back to icici for any of the services nor i will suggest anyone.

You are good for nothing.

Please provide me assistance. icici Bank have charegd me a amount of 413rs many times in last one year. Also there is no customer care number where i can as about my problem. First they used to charge after 2-3 months now they are charging this amount every month.
i even tried calling their customer care number many times but it is either switch off or they didn't answer it.

Please deactivate my one assist of icici bank. Currently which is not useful for me. So kindly deactivate it. Because of this i have lost my amount twice. I don't want to continue it anymore. Because of this i lost the amount twice and i had complained about this for refund but it didn't happened. I got mail stating that before 45 days it has to be done. Now i have raised the concern before it. I expect that this issue is solved.

Hi, i made online purchase on amazon for rs 370/..

And i received a wrong item on 20th feb 2019,
For which amazon refunded the amount same day and provided the refund reference number.

Now even after 10 days i have not received my refund in account.
However icici has not proceesed my refund.

Refund reference number =[protected]

Please have a look to my complaint asap.

There has been a constant debit of rs. 797.68 from my icici bank account everymonth on 4th.
Earlier i thought it is for the loan emi that i have taken but that emi gets deducts on 5th.
This is fraud transaction i am reporting here on public platform.
I need carification on this transation that is being made on my account from past few months.
I have a deep concern on the safety of our money that we have deposited in these bank accounts after such fraudulent transactions made without my consent.