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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
Complaints 23793
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S
sana kamei
from Mumbai, Maharashtra
May 13, 2019
Resolved
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Address: Dlf Qutub plaza, dlf city phase 1 gurgaon 122002, 122002

This is the second times they deduct money from my account. Last date 8/5/19 they deduct money from my account without any call and information, without my permission they deduct money from my account it was rs.1899
I don't need this plan actually. Please deactivate this plan and refund my money asap.
Name. Kamei sanalu
Ac[protected]
Make sure to deactivate this plan asap. If not... I will complain against this in consumer court.
Thanks kamei sanalu
Jun 13, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 13, 2019
ICICI Bank Customer Care's response
Dear Customer,

We have made a note of your concern. We will have our official get in touch with you.

Regards,
ICICI Bank Customer Service Team
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    A
    apple123
    from Hyderabad, Telangana
    May 13, 2019
    Resolved
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    Address: hyd, Hyderabad, Andhra Pradesh, 500001

    Got call from [protected]

    Harassment from icici bank calling many times in a day asking for personal loans and disturbing my daily activities
    I told your executives 1000 times not to make call to me, every time they assure they wont call, but sadly the same person even calls the next day itself or the same day.
    Girls keep calling and keeps laughing way of behavior is a not a good, when i give the phone to a woman then your executive is disconnecting the call are they interested to speak only to males and to tell you we are not that type of people

    Imagine how frustrated i would be in following situation,
    Getting calls
    1. When i am driving car/bike
    2. When i am taking shower
    3. When i am in meeting
    4. When i am in roaming (I spend extra money for that)
    5. When i am having food

    We are from military this is an final warning next is what we are going to take action, what can be done in order to stop this.
    Jun 23, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 13, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (331561) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      B
      Brian Suneth Pinto
      from Kolkata, West Bengal
      May 11, 2019
      Resolved
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      Address: Kolkata, West Bengal

      Sir my ac is my account is debited with 500 rupees but the icici atm at behala chowrasta has not dispense my money and my money is debited from the account kindly look into the matter and kindly revert my 500 rupees it has been debited thanking you sir i am holding a syndicate bank atm card

      I am a visitor here kindly plz deposit my money in my ac
      Jun 12, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 12, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (328969) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        subrata2304
        from Bengaluru, Karnataka
        May 11, 2019
        Resolved
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        Address: 560087

        My credit card account no. 5176 xxxx xxxx 1011
        Existing complaint no. 000gnaec5s9kkk81
        On 9th january 2019 there had been a transaction from my credit card account having order id 2038699 for reward point redemption. Now, the questions are -
        1. I had a icici bank card which was lapsed last year, long before this so called 'transaction' was made. How it is possible?
        2. If the customer does not have a card, and, has not requested for any renewal, why the account was still kept active? Another technique to siphon money from customer when refused for renewal?
        3. I do not have any email or sms for this redemption. Why, even after repeated request, customer care service could not forward me the request email?

        I feel harassed by icici bank. I want -
        1. Cancellation of this transaction and waving off all the charges.
        2. Immediate closure of the credit card account.
        Please let me know what shall i do.
        Jun 14, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 12, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (328972) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          P
          Priya Tekchandani
          from Delhi, Delhi
          May 11, 2019
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          Address: Mapsko casa Bella , Flat # Ab1 - 1604 , Sector 82 , Manesar Toll , Gurgaon, 122004
          Website: HDFC fast tag

          Request was raised in 20 the march 2019.

          Several email sent and calls made.. Issue is still not resolved

          I have raised a request and immediately sent all required docs

          Everytime i call they... It's with dispatch team wait for another week

          They have some issue with a portal which is causing delay... My question really is how much more delay

          You can't give same answer everytime i call to follow up
          N now u have lost patience hence this email

          Please look into this

          Priya
          [protected]
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            S
            Srijith sri
            from Khanapur, Karnataka
            May 10, 2019
            Resolved
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            Address: Chikkabanavara, Bangalore, Karnataka, 560090

            Currently i have car loan and personal loan and emi is on different dates but still ecsrtn charges has been deducted for car loan on the previous day though i had sufficient balance in my account and it happened again on the next month. I had sufficient balance in my account but still ecsrtn charges has been deducted and next day emi has been deducted on emi date. May i know is there any solution since i do not want to lose my money only for charges unnecessarily?
            Jun 12, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 12, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (328977) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Akash Ramesh Jadhav
              from Pune, Maharashtra
              May 10, 2019
              Resolved
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              Resolved

              Am an icici bank customer. Today 10-05-19 ecsrtnchg charged 299.84 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

              Account No:[protected]

              Mobile No: [protected],[protected]

              Thanks & regards,
              Akash
              Jun 13, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 12, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We have made a note of your concern. We will have our official get in touch with you.

              Regards,
              ICICI Bank Customer Service Team
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                M
                meghna vashishtha
                from Gulaothi, Uttar Pradesh
                May 10, 2019
                Resolved
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                Resolved

                I'm Icici bank customer, in today's date a huge amount has been debited through my account by the bank without my information, regarding some charges, on a same date many times 413 rupees has debited on a same date without my concern. I was not looking at the account from many days as I saw today I was in a great shock, how it is possible on a same date 28 times 413 rupees are debited this is really very disappointing from the concerned bank, I'm at a huge loss kindly help me
                Jun 23, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 12, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (328982) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  L
                  logeskumar
                  from Chennai, Tamil Nadu
                  May 10, 2019
                  Resolved
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                  Resolved

                  Address: No;34 west periyar pathai sivasubramniya nagar arumbakkam chennai.106, Chennai, Tamil Nadu, tamilnadu

                  Am an icici bank customer. Today[protected] ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                  Jun 12, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 10, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We have made a note of your concern. We will have our official get in touch with you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    abicse
                    May 10, 2019
                    Resolved
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                    Resolved

                    Address: 638056

                    I have a savings account in icici bank. One year back i have applied and got an international card in jan 2018. They have deducted issuance fee of 588 rs and 177 rs for dcard fee for 2018. For this year 2019, they have deducted a sum of 590 rs from my account as dcard fee. This looks like day time robbery where our hard earned money are debited from our accounts in the name of dcard fee. The dcard fee was only 177 rs from the time i opened the account. But for this year they have deducted around 600 rs. I want extra amount debited to be returned to my account.
                    Jun 11, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 10, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (324198) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      N
                      Nishesh Dubey
                      from Mumbai, Maharashtra
                      May 10, 2019
                      Resolved
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                      Resolved

                      Address: 1204 C1 Sheth Midori Bldg, Hanuman Tekdi Ashok Van, Dahisar East, Mumbai City, Maharashtra, 400068

                      Icici bank has disbursed the money to icici lombard for term insurance against my home loan. Icici bank employees has themselves selected the insurance product and without any intimation/approval to me they have disbursed the money. It has been more than a month no policy is issued yet. Bank has started the emi for the policy premium amount 68000 rupees disbursed as loan. But no policy is issued.

                      Tried calling/emailing their relationship manager sushma mishra since last one month she never responds the call/email. I dont know whether she even exist or icici bank fakes as rm.

                      I didnt knew since when icici bank started doing fraud with their loyal customers.

                      I regret switching my home loan to icici bank should have switched to hdfc bank.

                      My loan account number is lbmumxx06488.

                      Regards,
                      Nishesh d.
                      Jun 11, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 10, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We have made a note of your concern. We will have our official get in touch with you.

                      Regards,
                      ICICI Bank Customer Service Team
                      May 20, 2019
                      Updated by Nishesh Dubey
                      No resolution, no one contacted. Again a fake assurance from ICICI. Looks like ICICI Bank is staff is just good for fooling customers...
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                        K
                        Kethzi Gilbert
                        from Pune, Maharashtra
                        May 10, 2019
                        Resolved
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                        Resolved

                        This complaint is regarding the telemarketing calls that i have been recieving from icici and other banks representatives despite having an active dnd block as per trai guideliness. My mobile number is from mahrashtra circle. Dnd is active for my number since 16/07/2017 and my registrations number is [protected].

                        I have been requesting them to not call me but they never took it seriously. Since they call me from different number each time, im unable to block these calls on my phone. I have complaint to airtel, but they have said they cannot do anything as im already registered on dnd and i shouldnt be getting these calls. I have also registered for dnd on the icici website. Imoreever when i tell them not to call me again, they just say sorry and cut my call saying they will update my name in dnd when i have already been registered since 2 years.

                        I request you to please step in to this case to take a strict action against these telemarketers who violate the trai guidelines.

                        Regards,
                        Kethzi gilbert
                        Jun 10, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 10, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We have made a note of your concern. We will have our official get in touch with you.

                        Regards,
                        ICICI Bank Customer Service Team
                        May 27, 2019
                        Updated by Kethzi Gilbert
                        I still haven't been contact regarding this complaint. I am still receiving 2-3 calls everyday . It's really getting frustrating.
                        Jun 06, 2019
                        Updated by Kethzi Gilbert
                        I still haven't been contact regarding this complaint. I am still receiving 2-3 calls everyday . It's really getting frustrating.
                        I still haven't been contact regarding this complaint. I am still receiving 2-3 calls everyday . It's really getting frustrating.
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                          K
                          Kiran Kumar Yellampalli
                          from Jaipur, Rajasthan
                          May 12, 2019
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                          Address: 8-5-71/A Jammibanda Street KHAMMAM, TELANGANA 507001, 507001

                          I have purchased a TV remote in January 2019 on Amazon . We returned it back the next day. I have paid it through ICICI bank savings account. When I contacted Amazon.com for the refund of the amount, they wanted me to talk to ICICI bank. They gave this reference number

                          The Refund Reference Number for the transaction is[protected]

                          It actually seems to be stuck at Icici bank

                          Would help connect me through ICICI for the clearance of this refund amount.

                          Regards
                          Kiran
                          ICICI Bank customer support has been notified about the posted complaint.
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                            P
                            pankaj182
                            from Bengaluru, Karnataka
                            May 10, 2019
                            Resolved
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                            Resolved

                            Address: Whitefield, Bangalore, Karnataka, 560048

                            Ecsrtnchg charges of rs 472, rs 413, rs 413 deducted thrice in single month without any reason.
                            Account number:[protected]

                            1st deduction:
                            Amount: rs 472
                            Date : may 09, 2019
                            Transaction id : ecsrtnchg-30-apr-19+gst
                            2nd deduction:
                            Amount: rs 413
                            Date : may 02, 2019
                            Transaction id: ecsrtnchg01300419_sr[protected]
                            3rd deduction:
                            Amount: rs 413
                            Date : may 02, 2019
                            Transaction id: ecsrtnchg01_300419_sr[protected]

                            What suddenly went so wrong that they started deducting so much of amount without any reason?
                            Jun 10, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 10, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We have made a note of your concern. We will have our official get in touch with you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              ankitmori111
                              from Pune, Maharashtra
                              May 9, 2019
                              Resolved
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                              Resolved

                              Address: Ahmedabad, Gujarat, 380061

                              Am an icici bank customer. Today[protected] ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                              Jun 9, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 09, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Jun 30, 2020
                              Updated by ankitmori111
                              Still issue is open no one has resolved issue
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                                Paramathma
                                from Bengaluru, Karnataka
                                May 9, 2019
                                Resolved
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                                Resolved

                                Address: NO 5, 2nd Main , 2nd cross, vittal nagar, Chamraj pet, 560018

                                Why there is two time charges for not maintaining balance on loan payment date. Yes, due to some personal problem i am unable to pay my capital first loan payment, for this icici bank has charged (Deducted) 413rs on 05th may it seems but now again they deducted 413 on may 8th. Why they people charged for two times. Really its too bad. When i tried to talk with customer care representatives call is not connected. If like this happen how customers are survive. Please respond on this.
                                Jun 10, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 10, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (324227) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  PRABHAKARAN N MOHAN
                                  from Chennai, Tamil Nadu
                                  May 9, 2019
                                  Resolved
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                                  Resolved

                                  Address: Erode, Tamil Nadu

                                  I have applied for pre-closure of my vehicle account in erode branch (Loan account no. Luero[protected]), (Name : n. Prabhakaran), but the response and behaviour of staffs and executives are irresponsible for providing no objection certificate. And lack in providing information formalities related to pre-closure (Erode gandhiji road branch). My srn for pre-closure request sr[protected]. Kindly do the needful to redress my grievence.
                                  Jun 12, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 10, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We have made a note of your concern. We will have our official get in touch with you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    syed zuhair abbas
                                    from Mumbai, Maharashtra
                                    May 9, 2019
                                    Resolved
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                                    Resolved

                                    Address: Residency road, 560047

                                    My bank account of dbs bank has been frozen for no reason and money has been stuck and icici bank has taken 3000 rupees from my dbs bank
                                    They have blocked my account and they are unable to respond to my query i called them several times but the reason is same they are cheating people kindly refund my money abd open my account fast else i will file a complain in police station about icici bank
                                    Jun 10, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    May 09, 2019
                                    Updated by syed zuhair abbas
                                    My Dbs bank account number[protected] kindly help me resolve the issue
                                    Verified Support
                                    May 09, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (322093) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      rubinphilip
                                      from Mumbai, Maharashtra
                                      May 9, 2019
                                      Resolved
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                                      Resolved

                                      Address: 410218

                                      I was working with wipro and i had my salary account in icici. Now i changed my company to tcs and i continued my same salary account in icici itself. Now i want open a reimbursement account also in icici. When i go to branches they are telling that has to be done through online. But i couldn't find any way to open or either to inquire about opening the reimbursement account through online portal also. Branch people are not properly coordinating for my requirement. Could you please let me know how can i do that? Also i want to get icici food card also. What is the procedure to obtain that?
                                      Jun 12, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 09, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (322063) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        gouthami shivakumar
                                        from Muktsar, Punjab
                                        May 9, 2019
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                                        I have cleared my loan amount in the month of April but my complaint is that I had login using my mobile number and I have chosen to foreclosure of loan by paying 22484/- so I selected by upi google pay I got a link in the Google pay immediate I made the transition it got deducted from the bank account but in the bajajfinance account it was showing as no payment received I called bank people and asked for the solution thy said it will get credit to my account after 30days so I did payment again by upi google pay of RS22484/- this amount is also deducted from my bank account and I got a message that I made a payment in bajafinanace so I have made twice the transition both the amount it as got deducted from my account today I called axis bank and thy are telling me both amount have got credited to the bajajfinance merchant itself so I need my money back of Rs 22484/- kindly help me with this issue please I have a complaint report by bank which I have transfer amount and the screen shot of google pay screen
                                        Sir on June 1st i recharged my jio rs 349 via upi payment through my jio app. The amount was transferred successful. But recharge not done. So please refund my amount. I attached screen shot o[censored]pi payment
                                        I am Prakash . I payment 2244.00 to kreditbee on 20/06/2019. I request to deduct my money. My transaction is successful but don't complet the transaction. Please refund my money in my account
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