ICICI Bank Complaints & Reviews

I have been twice charged of rupees 29.50 from my account named as posdec charges when i do not even swipe or try to withdraw money... I need an explanation for this. Every month they are charging the same and when i'm trying to connect to the customer care the call is not even connecting and no replies from mail as well. Bank people has to solve the issue and refund my money back

I am an account holder of icici bank for more than 5 years. I am not using my account for last one year. Because i have shifted my company. Never ever icici has deducted any amount till dec18 but when i check my balance through net banking i saw a charge of rs482 plus gst in the name of smab chgs dec18+stax46.40 date 26/01/2019. Please revert. My account no is[protected] contact no-[protected] email [protected]@gmail.com

As i have received a mail of kyc verification rejected by bank (Icici).

After that, i found there was issue in my address of my icici account detail.
I have application to branch and update address on the basis of my passport proof.
Same address, i have mention in enps account detail. Then, i went to my selected bank branch to verify
My updated kyc detail with new enps registration form to authorised and stamped by the bank.
They have checked everything is proper now but they saying they have no any procedure to make stamped with bank official's employee id.
They said, they can provide only bank statement to check address has been updated as in enps registration form.

Now suggest me what to do in this case?

Hello,
I am using icici credit card (Rubyx) ending with 0012. I do not receive monthly statements on time over emails. Generally it is received in random manner. Many times it is not received for two consecutive months. I only receive sms alerts about payment due date and amount.in last month, i skip a payment because i did not received statement. Now when i received statement in this month, it is received with late payment charges and interest. I do not make any payment unless i go though statement and satisfied that all due payments are correctly and genuinely charged. But if i don't receive statement how will i verify that charges asked are genuine or not?

Since last 2 days, i tried 2 times at customer care and talked to app. 6 different executives/manager. But no satisfactory answer is received for non receipt of statement. Instead they are asking me to ensure that if i don't receive statement then it is my responsibility to remind them. One of executive raised service request during the call but for that also i did not receive any sms/email with request no. One of executive explained that bank needs to sends millions of email and many times it is skipped for many customers. Then it is customer's duty to remind bank about the same. He also suggested to change my mail id and i could not digest this proposal.

Kindly look in to the matter. I am in mood to cancel this card, since similar poor service was also experience when i apply for card and i need to chase them to receive it after 2 months of application.

Manish
[protected]

Dear sir,
I'm vandana holding icici savings account for past 3 years. A/c#[protected] in marra thalli bangalore.
Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
Please take some action against the bank, if it is not complying rbi standards / guidelines

24/01/2019 24/01/2019 mabchgs-dec18+gst 533.58

24/01/2019 24/01/2019 mabchgs-nov18+gst 584.00

13/02/2019 13/02/2019 mabchgs-jan19+gst 573.15

Am an icici bank customer. On 12-02-19 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is yogitha. [protected]@gmail.com.

Am an icici bank customer. On 11-02-19 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is naresh. [protected]@gmail.com, mobile number is [protected].

Name: deepak kumar m
Account no:[protected]
Branch : sanjay nagar
Ifsc code: icic0002336

Refund reference #[protected]

Hi guys... I ordered one product from amazon through upi payment method worth rs:899 and i returned that product. Amazon refunded the amount but the amount is not reflected in my account its been 4 days. Amazon given refund reference no :[protected]. Please help me with this"

Hi
I applied personal loan in icici.
Aps code: 72870947
Loan status shows approved on 11th feb'19.
But it also shows to submit some requisite documents
Till 12th feb'19 rm was responding properly.
From 13th feb19 i am not getting any response from relationship manager (Ms shreya srivastava) and icici customer care as well
Now i dont what will happen for applied loan as i dont exact status and i am simply waiting for it.

Even i sent email asking for status to below mail ids:
'francis rego /rsppg/ibank/blr' ; 'manisha singh /rsppg/ibank/bang-commi' ; 'jayaprakash k /rsppg/ibank/blr' ; 'shreya srivastava /rbg/ibank/blr' ;'saumika kar /rsppg/ibank/blr'

Dear Customer, txn of INR 2, 049.00 done via Debit Card of Acct XX7988 on 13-Feb-19.Info: IIN*I-Debit*SI .Avbl Bal:INR 2, 251.10.For dispute, call [protected]
I request you to take severe action on icici bank and re credit our money in my account

I never asked for a demat account and i was given with one without my authorization and after two years of me not using even for a single time a charge of 826 had been levied. Upon enquiry i found it was demat charges and was told to contact bank for closing the account and once closed the charges will be refunded. The closing of account was a hectic process which i had no option but do it. Now i learn that only a partial amount will only be credited back and not the entire 826. Extremely disappointed and frustrated with this.

On 7-feb-2019 "ecsrtnchgs" hit my account with "₹412.99" - on 5th of february i had insufficient balance in my account to pay the emi so, it's okay.

I had deposited some some amount on my icici account on 11th february to pay the late emi.

But, on 12-feb-2019 "ecsrtnchgs110219_sr[protected]" worth "₹413" hit my account where i had enough balance to pay for the emi. I got a message on february 12th at 8:13 am that "your transaction was returned due to insufficient balance" so i went to my icici online banking dashboard & found that i had sufficient balance to pay for the emi so i thought there must be some error from the receiving side so i even contacted hdfc bank for the issue.

I have attached the transaction screenshot with the complaint.
Note: the emi amount is ₹7406

I am okay with the case of 7th february but i need the refund for - ecsrtnchgs110219_sr[protected] on 12th february 2019.

Emi of personal loan for 2/19 for a/c no. Lpbrd[protected] not cleared through ecs & same was paid in rs..10415/ on 12/2/19 in icici branch, vadodara. However the same of rs.9943/ through ecs on same date 12/2/19. Now the double payment of one emi recovered. How it can be settled?
Whether the excess emi deposited in loan a/c refunded to me or adjusted with the next upcoming due date emi? Kindly clear the matter as early as possible. Thanking you

Hi,

In my icici accout no, rs.29.50 debited saying this "rwdfee/[protected]/311218+gst".

I did not redeem any points from my debit cards. How could you debit money from the account without any information?

Highly disappointed with this experience

Transaction details are as below-
24/01/2019 24/01/2019 - rwdfee/[protected]/311218+gst 29.5 inr

Dear sir/mam
I have paid my tax for vehicle on[protected] for rs.8494 through sbi gateway but transaction is still pending for two days but the amount is deducted from my account. So please resolve the issue asap to avoid penalty. My contact number is [protected]. I will provide transaction details of which i have paid the tax. Please find the attachment to solve the query

Hi icici
Last year (2018) on 3rd april a call came and without proper disclosure of information wpp plan was activated and rs1899 charged. I don't want to continue the services as i don't strictly need them.
Name - kanai sarkar
A/c no. - protected
Ref no. - wpp-sr[protected]
Email - [protected]@gmail.com
Please deactivate wpp plan.
Else i'll be forced to complain in consumer court.
Thanks!

Dear icici bank,

Some people are doing fraud in the name of icici bank credit card. On 05th january 2019, i got a call on my office landline number from some person claiming to be from icici bank credit card department and i am eligible for life time free of charge icici bank jet rubix card. He took my mobile number and informed that someone will come to my office to collect my aadhaar card and pan card. I immediately called icici bank helpline if such facility is made available by icici bank credit card department. Executive informed me that such facility is there and you check his id card when the person comes to collect the card. I told executive that i got a call from mobile number and can he verify if it genuine or not. Executive denied to verify.
Then i got a call from mr. Jamal ([protected]) to collect the documents. He came to my office along with icic bank credit card application form. I asked for his id card and he showed me his id card of am marketing company. He informed that icici bank hired am marketing for collecting fomrs. Beleving him i filled form and submitted my aadhaar and pan card.

On same day (05 th jan) evening i got a call from [protected] asking me to send a mail to [protected]@gmail.com with a message that 'i am aware of charges and process my card'. He further informed that by doing so i will get rubix card with all benefits like rewards point, return ticket and watch. I refused to send mail to gmail account and asked icici bank authentic account. Later on i got a call from [protected] to send e-mail. Again i refused and blocked both numbers.

Here i would like to inform icici bank to:

1) take appropriate action against these people.
2) whenever customer calls to your call center proper information should be shared with customer and executives may be made aware.

Bipin khot.

Hi sir,

I tried to take an amount of 10000 from a atm in thirumayam, pudukottai district on. The amount gor deducted from the account, but i got "time exceeded" message and did not get the money.
My account number is as below.
[protected]

Please be noted that i have made more transactions in that day and got money in other instances but on one instance, money was not received but got deducted. Please help me on this.

Please do the needful

Thanks,
Narayanan n

I wish to inform that my friend the customer of bank of india - malad west branch-
A/c name: mr. Noorjahan hyder khadim
A/c no: [protected]
Bank: bank of india
Branch name: malad branch
Ifsc code: bkid0000031
Has erroneously sent rs.5, 000
To a wrong a/c :[protected]Wrong a/c of icici) on 28th december 2018 and
The correct a/c number is[protected]Correct a/c) which supposed to come on my icici account.
My details are mentioned below:-
Name: sanjay r sharma
With icici bank – branch name: mindspace link road branch
Ifsc code: icic0000388
My friend mr. Khadim have submitted idemnity form and written application to his branch bank of india and same they have forwarded to icici bank imps team still there is no response from icici bank.
Imps t ref no.
Imps/[protected]/as riyaz hyder on 28.12.2018 for rs. 5000/-in lieu of payment to a/c no.[protected]

Me mari polisi levani na padi hati to palanpur icic bank ma job karati sunita and hiral 2 mali ne mari polishi lay lidhi dayarek login kari nakhi me keshal karavanu kahu to amane kahu keshal thay gay che pasha tuk samay ma pacha avi jashe to aji sudhi mara ac ma 5044 pasha cridit thaya nathi