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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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K
krivam
from Zamania, Uttar Pradesh
Jan 28, 2019
Resolved
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Address: Lucknow, Uttar Pradesh, 226021

I am a holder of sb account in icici. Whenever i try to make payment through my debit cum atm card bank doesn't generate otp. I am unable to make any payment or purchase online. Please help me to get rid of this problem. Try to sort as soon as possible. My mobile number is [protected]. Please let me know if anything can be done.

Aggrieved customer,
Akash
Mar 3, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2019
ICICI Bank Customer Care's response
Dear Akash,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    P
    pavan kumar vemireddy
    from Hyderabad, Telangana
    Jan 28, 2019
    Resolved
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    Resolved

    Address: Hyderabad, Andhra Pradesh, 500018

    I'm using icici bank account from past 4 years, when i generally checking my account statement i've found rs: 588.82 has been deducted from my account on 28/01/2019 as dcardfee6664jan19-dec19+gst.
    Not sure what this fee is about. And they not even intimated me about the deduction.
    Its completely against law. Deducting my money without intimation. I want the money to be credited to my account

    My account details are

    Acc. No.[protected]
    Feb 28, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 28, 2019
    ICICI Bank Customer Care's response
    Dear Pavan Kumar Vemireddy,

    We have made a note of your concern. Our official will get in touch with you.

    Regards,
    ICICI Bank Customer Service Team
    Feb 05, 2019
    Updated by pavan kumar vemireddy
    It has been a week but none of the representative called regarding the issue.
    My name is rohit mishra .My father santosh Kumar mishra who has saving account in icici bank.He just saw today that Bank has deducted multiple time Rs 29.50 for Posdec Chg.Deduction date and ac no is given in attached document

    deducted money from my account without intimation - Comment #3336130 - Image #0
    ICICI Bank Customer Care's response, Jan 30, 2019
    Verified Support
    Dear Rohit,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5mco4_01) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    My ATM transaction no refund my account

    deducted money from my account without intimation - Comment #3336239 - Image #0
    ICICI Bank Customer Care's response, Jan 30, 2019
    Verified Support
    Dear Sohanartly,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5mco4_001) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      sowndharya kumaran
      from Bengaluru, Karnataka
      Jan 28, 2019
      Resolved
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      Resolved

      Address: 600044
      Website: swiggy, paytm

      While I do online transactions in any web I'm not receiving OTP.
      This query lasts from two weeks. No proper guidance from ICICI bank though called many times regarding the issue to Customer care.

      Online transactions on Paytm, Swiggy needs authentication by OTP, So while they send the OTP, it is not received on my registered mobile number.

      Please advise as soon as possible,
      tried restarting
      checked block list numbers
      Mar 8, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 30, 2019
      ICICI Bank Customer Care's response
      Dear Sowndharya Kumaran,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5mk35) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        L
        Lakshmi Kanth Rao
        from Bengaluru, Karnataka
        Jan 27, 2019
        Resolved
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        Resolved

        Address: Bangalore, Karnataka

        Dear team,

        This is h lakshmikantha rao my empbid is c79683 i have worked with a icici bank in a claint location our pay roll compeny i process india pvt ltd. Acttually my name have updated wrongly in uan side by iprocess compeny so name correction purpose i have visited to alsure i proceses india pvt ltd branch in bangalore they told to me for sending mail to ho then i have send mail to ho then also i have not get any rectification from them
        Still my name correction is pending fro lont time from that compeny
        You can refer my attachment.

        Please do help to me.

        Thanks & regards
        H lakshmikantha rao
        Mob no [protected]
        Mail id: [protected]@yahoo.in.
        +1 photos
        Mar 1, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 28, 2019
        ICICI Bank Customer Care's response
        Dear H Lakshmikantha Rao,

        We're sorry to hear about your concern. We have intimated the concerned officials in I-process to connect with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          K
          Koyri123
          from Delhi, Delhi
          Jan 27, 2019
          Resolved
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          Resolved

          I am rishi prakash. I am having icici account in patel nagar patna. Now i am in delhi so i cant go to my branch of bank.
          There have been money deducted from my account 2 times. Once 477 and 2nd time 282. I dont know why money is deducted without any information, message, mail. I have maintained my balance above 10000 but still these charges have deducted from my account.
          Kindly help me to return my money
          Thank you
          Mar 1, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 27, 2019
          ICICI Bank Customer Care's response
          Dear Rishi Prakash,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5m240) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            M
            Mishra Birendra
            from Chakia, Bihar
            Jan 26, 2019
            Resolved
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            Resolved

            मैंने 26 दिसo को जियो का रिचार्ज my jio app से किया जिसमे upi से payment किया transaction successful रहा लेकिन जियो का recharge नही हुआ मैंने जियो हेल्पलाइन पर बात किया तो उन्होंने बताया जो payment decline हो गया है फिर मैं फ़ोन पे कस्टमर केअर से बात किया तो उन्होंने problem resolved होने के लिए 25 jan तक का समय दिया लेकिन मेरा refund अभी तक नही आया ।
            Txn id - ici38c5573b796d468a9b1d270f3f491431
            +1 photos
            Feb 28, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 27, 2019
            ICICI Bank Customer Care's response
            Dear Mishra Birendra,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5m244) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              P
              poonam94171190
              from Gurgaon, Haryana
              Jan 26, 2019
              Resolved
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              Resolved

              Address: Ghaziabad, Uttar Pradesh, 201001

              Hii
              I am very disappointed to icici atm services my brother goes to atm machine timing was that 3:22 my near by icici atm branch location in (Lal kuan chipiyana ghaziabad) near by branch of punjab national bank) so that bhai n atm dala machine m then aage ka process kia amount dala 10000 then msg deduction ka aa gya but payment recieved ny hua i am vry vry disappointed and i am tagged a complaint and i also tagged a complaint in social side so please hmara amount vapas kriye
              Feb 28, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Jan 26, 2019
              Updated by poonam94171190
              Hii
              I am very Disappointed to icici Atm services My brother goes To Atm machine Timing was that 3:22 my near by icici Atm branch location in (Lal kuan Chipiyana Ghaziabad) Near by Branch of Punjab National Bank ) So that bhai n atm dala machine m then aage ka process kia amount dala 10000 then msg deduction ka aa gya but payment Recieved ny hua I am vry vry disappointed And I am tagged a complaint And I also Tagged a complaint in social side so please hmara amount vapas kriye
              Verified Support
              Jan 27, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5m248) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                N
                Nishant Khullar
                from Kotkapura, Punjab
                Jan 26, 2019
                Resolved
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                Resolved

                I visited ludhiana punjab national bank atm, branch salem tabri. And withdraw amount 10, 000 time 11:10 am but atm machine show me timeout error and and amount is debited from my account and i didn't receive cash from atm machine and submit a complaint in my bank with reference number sr[protected]. And now they said it will take 7 days to resolve. Please resolve the issue asap and credit the amount in my icici account asap.
                Thanks
                Nishant
                [protected]
                +1 photos
                Mar 1, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 27, 2019
                ICICI Bank Customer Care's response
                Dear Nishant Khullar,

                We regret any inconvenience caused. Our official will get in touch with you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Rupayn Mandal
                  from Kolkata, West Bengal
                  Jan 26, 2019
                  Resolved
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                  Resolved

                  Address: Kolkata, West Bengal, 700144

                  Dear team

                  Please note that last 24th jan i have visited at baruipur branch kol 700144 for two cheque deposit.
                  I took a chair to sit and write the cheque. Suddenly the security gurd came and order very badly to leave the chair and table. I feel very disappointed even the branch was almost vacant.
                  Apart from this specially baruipur branch refuse to take cash deposit number of times, resons
                  1. Third party cash deposit not done
                  2. Teller not available during pickhour.

                  If all other branch can do there service in a proper way why baruipur branch can't.
                  Feb 27, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 27, 2019
                  ICICI Bank Customer Care's response
                  Dear Rupayn Mandal,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5m246) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    U
                    Udayshah121
                    from Kolkata, West Bengal
                    Jan 26, 2019
                    Resolved
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                    Resolved

                    I hv icici ashirvad deep discount bonds of face value 2lacs.
                    No response rcvd fm bank on redemption. Bond cert no. 143406, 143407, 143408.
                    I tried to contact local branch of icici bank but could not get any proper response.

                    I am sure with reputation of institute like icici, they will resolve the matter quickly.

                    It is my hard earned money.

                    Pls help
                    Feb 27, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 27, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5m242) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      Ragavsaran
                      from Madurai, Tamil Nadu
                      Jan 26, 2019
                      Resolved
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                      Resolved

                      Address: Salem, Tamil Nadu, 636112

                      Now i bought new samsung galaxy note 8 mobile, i try to log in imobile app, i insert my registered number sim in default sim and also complete first step verification successfully (Mobile number verification) but in the second step verification loading few mins and got error message "sorry the app could not connect to your system, please try in some time later".

                      How i can solve this.

                      Anybody let us know the solution...
                      Feb 27, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 27, 2019
                      ICICI Bank Customer Care's response
                      Dear Ragavsaran,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5m243) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Same issue is happening with me also
                      Same issue is happening with me also
                      I recently opened a savings account in icici bank. I registered on imobile app, generated app login pin, received the otp on my number even. Then i had to complete 3 steps to get access to my account. Final step being setup o[censored]PI. When i try to do it, it says "no account found linked with this number" even though I'm able to receive transaction alerts on my same number.

                      And now since two days when i try to login again, it says "sorry the app could not connect to the system, try again later" help!!!

                      sorry the app could not connect to your system when I log in imobile app - Comment #3762628 - Image #0
                      Not able to check the reward in ICICI app, showing an error message, please help

                      sorry the app could not connect to your system when I log in imobile app - Comment #3847122 - Image #0
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                        S
                        Shelu Joshi
                        from Delhi, Delhi
                        Jan 26, 2019
                        Resolved
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                        Resolved

                        Address: New Delhi, Delhi, 110010

                        My car loan account number is ladel[protected]. This is first time my ecs got bounced on dated 01-jan-19. But i paid on 04-jan-19 but still icici took ecs bounce charges from me.
                        My question is why no grace period is provided to customer. Atleast 5 days grace period should be there. This is purely unethical.
                        If i go to any icici atm which is out of service/ money, do icici bank will pay penalty to me. If bouncing of ecs is liable to penalty then out of service atm should also be liable to penalty.
                        Law should be equal for all. Otherwise icici bank should revert my illegally surcharged money to me.
                        Feb 27, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 27, 2019
                        ICICI Bank Customer Care's response
                        Dear Shelu Joshi,

                        We regret any inconvenience caused. Our official will get in touch with you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          B
                          byomkeshroutray
                          from Bhubaneshwar, Odisha
                          Jan 25, 2019
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                          Address: 753004

                          Dear Sir,
                          I have recieved a call from jobs from shine jobs placement from phone no -[protected] call from priya rajput on dtd 18/1/2019. also mailed me the details attached below for your reference also told me click the link and filled the form and make payment of RS 10 for form charges for job offer by ABB company as being a reputed organisation i came forward to apply for the job offered by shine.com and by clicking the link provided by shine.com i have tried to make payment but at mean time they transacted an ammount of RS 25000/- from my account no[protected] in fraud way. For this I have also logged complaint in ICICI customer care bearing service no-SR[protected]. and blocked my account from customer service of ICICI. and customer care told me to wait for investigation time period.
                          Then i wait for time being and on dated 24.1.2019 i recieved message from ICICI customer care that dispute raised on account xx5931 for RS25000/- has been declined as the transaction has been done using second factor authentication and by asking by me to customer care they replied that you have shared your OTP so we cannot do any thing more for you.
                          In the above case i does not got any help from ICICI customer care.
                          As an general being its my hard earned ammount being frauded by hacked by the job portal cell. and if such an salay ammount will be frauded how i will feed my family for a month time period .
                          I am very much deeply saddened from this type case happened to general people who are not knowing any thing that this type of things also happening in case of internet banking and no way i found to get an help from bank.
                          Request kindly help me in getting return of my ammount from this fraud kind of transaction.

                          Regards.
                          BYOMKESH ROUTRAY
                          [protected]

                          JOB OPENINGS IN MACHINE AND EQUIPEMENTS MANUFACTURING SECTOR
                          Yahoo/Inbox

                          priya rajput
                          To:byomkesh.[protected]@yahoo.com

                          18 Jan at 11:48 AM

                          company- ABB India Limited
                          LOCATION- Bhubaneshwar, Orissa, india
                          job profile- Production department
                          salary- 35-45% high increement .
                          There is our website and instructions:-
                          www.jobsfromshine.com
                          Go to menu option and click sign up.
                          fill up the application form and submit.
                          put Agent code- admin( in small letters)
                          password= 6969
                          and complete your process and inform to Priya or revert back by mail.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            S
                            senmdu
                            from Bengaluru, Karnataka
                            Jan 25, 2019
                            Resolved
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                            Resolved

                            I am having bank account with icici tallakulam branch madurai. I deposited 2000 rupees in deposit machine at whitefiled branch bangalore. You guys detected 170 rupees for that. You should show the charges before depositing in machine. I think it was 20, 30 like that. But 170 rupees is too much. Revert it back to my account. Otherwise i will stop banking with icici.
                            Feb 25, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 25, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ljzp) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Sabeeha Subayer
                              from Chennai, Tamil Nadu
                              Jan 25, 2019
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                              Hi,
                              I am Sabeeha and my account number is[protected].I had submitted a cheque on 18/1/2018 to hdfc bank for closing my personal loan and it got returned saying that refer to drawer.To which I need to pay an extra of 649 rupees as bouncing charges and per day 43 rupees as interest which is not my fault as I had mainted the balance amount.i need an explanation to this as hdfc bank is saying that it is icici bank issue that they had not cleared the cheque.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                J
                                Jyoti Mewari
                                from Bhopal, Madhya Pradesh
                                Jan 24, 2019
                                Resolved
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                                Resolved

                                Address: 461001

                                I am having a saving bank account vide[protected] in icici bank hoshangabad branch with sol is 0427
                                Mr vishal yadav and his female staff is not behaving good with me though i am ex service man serve for the nation 25 years now i am senior citizen feels very bad when the staff of the hoshangabad branch is used un parliament language with me and my son.. Today i went to branch with withdraw my hard earned money but staff denied to with draw my money.. So to defend my self i have to call police this is very ridiculous
                                Even one policy is also miss sell to me
                                Feb 25, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 25, 2019
                                ICICI Bank Customer Care's response
                                Dear Jyoti Mewari,

                                We regret the inconvenience caused. Our official will get in touch with you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  anjureddy
                                  from Hyderabad, Telangana
                                  Jan 24, 2019
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Telangana
                                  Website: ICICI BANK

                                  The amount of 116.82 rs is being deducted from my account since 2days ie., on 23/01/2018 and 24/01/2018.
                                  Rwdfee/1996867/231218+gst on 24/01/2019.
                                  Rwdfee//1996836/231218+gst on23/01/2019.
                                  I dont understand why this amount has been deducted from my account with out any msg alert. I am pretty sure that i havent opted for any schemes so far. Please check and do the need full and refund my amount and make sure that this not done going forward.

                                  Regards,
                                  Anusha. G
                                  Feb 24, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 24, 2019
                                  ICICI Bank Customer Care's response
                                  Dear anjureddy,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5lekj) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    N
                                    NIKHILESH BANERJEE
                                    from Kolkata, West Bengal
                                    Jan 24, 2019
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                                    Address: Howrah, West Bengal, 711103

                                    ICICI Securities — only vimal vaatsalya bonds

                                    I have been issued one icici only vimal vaatsalya bond money multiplier
                                    bond-private placement series R/BPN/99/1 face value of which Rs. 1000/- only issue date : 01.07.1999, redemption date : 01.01.2018 with a tenure of 18 years 6 months bearing bondholder no 0000001, certificate no. 5243,
                                    Assam Sales Corporation - agent : Reliance Industries Limited (Textile Division). No. Of bond - one and distinctive no.[protected]. As mentioned in the bond that all communications should send to icici infotech services limited, unit : icici only vimal vaatsalya bonds, maratha mandir annex. I had sent an e-mail to [protected]@icicibank.com but no response received.
                                    what I have to do. Being Defence Officer my job is transferable. Request to recover my hard earned money. Thanking you.
                                    +2 photos
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      K
                                      from Bengaluru, Karnataka
                                      Jan 24, 2019
                                      Resolved
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                                      Resolved

                                      Address: 560043
                                      Website: G mail

                                      [protected]@yahoo.com has asked for my mobile number which i have given through mail kindly let me know the person is genuine icici bank i have given address and mobile number my address given as gurappreddy srinivasa kumaraswamy 301 3rd a cross 9 the e main hrbr layout kalyan nagar bangalore 560043. My account is at miraj branch and today i have received letter of statement from icici bank for the year ending 2018
                                      Feb 24, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 24, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5leku) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        M
                                        Mahi Vm
                                        from Bengaluru, Karnataka
                                        Jan 24, 2019
                                        Resolved
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                                        Resolved

                                        Address: Chennai, Tamil Nadu
                                        Website: www.icicibank.com

                                        Hi team,

                                        I need to do name change in icici savings account and bank is saying that it is not possible to change my name eventhough i have all proofs.

                                        Initially my name was wrong in aadhar and savigs account name also updated as per aadhar. Recently i have corrected my name in aadhar and i want to change my account name as per the aadhar card.

                                        It is bit urgent for me to get passport.

                                        Please advise on this.
                                        Mar 1, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 24, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5lbzd) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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