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ICICI Bank Complaints & Reviews

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Updated: Mar 18, 2026
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D
determined
from Patiala, Punjab
Feb 3, 2019
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I have already submitted below complaint regarding receiving call from icici bank credit card department but now i have been call fron new number from some other agency saying they are calling from icici bank mobile no, [protected] i have already told them this is wrong number but they are not listening i suspect this is same agency who was calling me earlier. Please refer to below complaint also and in think i have enough and done and want to fir now please share me the details of agency who is calling me i will fir against them for harrasement

This is serious complaint i want to report i have been receiving nonstop calls more than 5 times and watsup messages from same number [protected]
They say they are calling from icici bank banglore branch regarding payment of credit card on the name of some mr. Vijay k honnappa i have told them several times before also this ia wrong number and they should check and told them that i will complaint to which they "karlo complaint hum kissi se nahin darte".
I am sending screen shots of wats up message and their recorded call.
Please help and take immediate action they are calling me continuesoly to threat. They are also not ready to reveal their employee ids.

Regards
ICICI Bank customer support has been notified about the posted complaint.
Feb 03, 2019
Updated by determined
contact details

Name: Rajneesh Sharma
Ph. [protected]
Emailnid: [protected]@gmail.com
My Account has been deducted BIL/xxxxxxxxxx/MM Annual Fee DEC18-NOV for amount Rs. 354/-. Please note that, i have never subscribed any such service called My Money. Kindly refund the MM Annual fee debited.
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    M
    manish dumka
    from Bagalkot, Karnataka
    Feb 3, 2019
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    Address: Bangalore, Karnataka, 760056

    We tried to open account for Sukanya Samriddhi yojana in Oct 2018 month but still after doing so many follow up account not yet opened and no response from BTM branch.W e are attaching the acknowledgement receipt also.If the branch can not open this account then why they filled up all forms??I need some responsible person to call on this and discuss as Branch people not responding.

    Waiting for call back
    ICICI Bank customer support has been notified about the posted complaint.
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      R
      Rahul12327
      from Delhi, Delhi
      Feb 2, 2019
      Resolved
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      Resolved

      Address: Gurgaon, Haryana, 122001
      Website: HSVP

      I was trying to pay my water and sewage bill through hsvp website. I have previously some this successfully many time. But today i when i used my card the transaction failed but the amount was deducted from my account. Then i tried again and the same thing happend.
      My first try was a kotak bank credit card and another was hdfc debit card. Both the times the amount of rs 160 was deducted while the transaction failed. Both the times it displayed

      Servor error in '/' application.

      I request you to please look into the matter and initiate a refund for both the transactions that failed.
      The payment was made through eazypay icici bank

      Thanking you.
      Rahul agarwal
      Mar 8, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Feb 02, 2019
      Updated by Rahul12327
      contact me [protected]@yahoo.in
      Verified Support
      Feb 03, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (021968) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        from Delhi, Delhi
        Feb 2, 2019
        Resolved
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        Resolved

        Address: Cuttack, Odisha, 754006

        Respected
        Srinivas n (Customer relationship manager) sir,
        Customer service desk
        Icici lombard gic ltd

        Regarding my wife claimed reimbursement against the policy no -4128i/ih/[protected]/00/000 from 29/01/21/2018 to 28/01/2019, if you have taken any policy and you are facing same issue, what are you doing, i am very simply says, kindly reimburse as soon as possible for purchase medicines for my wife.

        I have received a message from ax-icicil:- dear customer, the status of claim no[protected] is rejected. Please visit :- https://www.icicilombard.com/IL-Health-Care/Customer/Claim status to track claim status;

        Why my claim rejected, kindly clarify it, if you are not clarify, then i go to the grievance of icici and ombudsmen, then i could not got the claim then to go the court.

        I am further request to you kindly reimburse my claim amount, if you are reimburse, kindly return all the documents to go to the court for producing the documents against you.
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Sir,

        Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.

        Regards,
        ICICI Lombard General Insurance.
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          U
          Utpalboroo
          from Virarajendrapet, Karnataka
          Feb 2, 2019
          Resolved
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          Resolved

          Address: Bangalore, Karnataka, 560048

          Dear sir / madam,

          This is in regards to online fund transfer from my savings a/c no.[[protected]] mistakenly transferd into icici a/c. No.[[protected]]

          Request you to please revers the transaction to my icici savings a/c no.[[protected]]

          Name: utpal boroo
          Savings a/c no.:[protected]
          Branch: mahadevpura, bangalore
          Contact: [[protected]]
          Mar 9, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 03, 2019
          ICICI Bank Customer Care's response
          Dear UTPAL BOROO,

          We regret any inconvenience caused. Our official will get in touch with you.

          Regards,
          ICICI Bank Customer Service Team
          My Account has been deducted BIL/xxxxxxxxxx/MM Annual Fee DEC18-NOV for amount Rs. 354/-. Please note that, i have never subscribed any such service called My Money. Kindly refund the MM Annual fee debited.
          I have 1 bond of Issue price 3000 Face value 12000 date of redemption[protected].

          Can you tell me what is the actual redemption date and amount i will get after my redemption date?

          Please assist.

          Regards,

          Swapnil R.

          [protected]@gmail.com
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            S
            Shreekanth Karikalli
            from Ilkal, Karnataka
            Feb 2, 2019
            Resolved
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            Resolved

            Address: 560085

            Hi,
            Today i have received message from team one assist icici bank saying that
            "
            Hi customer, your walletassist plan will be renewed for another year. Membership fees of rs 1899 will be charged on your icici bank account as applicable - team oneassist"

            I don't even know when this got activated, and i think this people might have deducted same amount even last year also without my notice.
            I request the one assist team to deactivate this immediately.
            My icici a/c is : [protected].

            Regards,
            Shreekantha
            Mar 5, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 02, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We have made a note of your concern. We will have our official get in touch with you.

            Regards,
            ICICI Bank Customer Service Team
            Dear Shreekanth,

            We're sorry for the unpleasant experience you had with us. To assist you further, Request you to share your membership ID and registered contact number details on ([protected]@oneassist.in).

            Regards,

            Devendra,

            OneAssist, Social Media Team.
            Dear Shreekantha,

            Greetings from OneAssist!

            We're sorry for the inconvenience caused. Your membership cancellation is processed vide service request number 3950125. Your amount 1399/- will be credited in bank account within 5 to 7 working days. However, we have forwarded your case to the concerned team, they will get back to you shortly.

            Regards,

            Devendra,

            OneAssist, Social Media Team.
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              B
              balapsoftreport
              Feb 2, 2019
              Resolved
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              Resolved

              Address: 630206

              Hi all, i'm balasubramanian sakthivelu, working for infosys technologies limited and having salary account with icici for last 10+ years.in the first week of january i got a sms from icici that, they have an initiative to issue chip based atm cards and going to send in a week time. Message also insisted to change/update the communication address if there are any changes either by going to the near by branch or through online with applicable proofs. Currently i'm out of country for an assignment, so i preferred to update my communication address via online. There is bug in the online system, it is not allowing the user to enter the place name. System is listing some pre defined values to pick, unfortunately my hometown is not listed. So i reached out to customer care and explained the situation, representative said, he can take up the request and send to any near by branch and i can send any of my representative along with photo identity to collect the atm card. I requested to send the card to icici bank, sekkalai rd, karaikudi -630002. Sr#[protected] is created for the same on 17th january 2019. Now there is no status update on this card request. Not able to reach out to any customer care representatives who can help on this. Really frustrated and recording my grievance here. Please help me to address this issue.

              Thank you
              Mar 6, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 03, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                M
                milan.lsfg
                from Ahmedabad, Gujarat
                Feb 2, 2019
                Resolved
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                Resolved

                I have salary account with you.. Now without any notice 800+25 has been deducted from my account saying dp chrg till dec 18 on my account[protected]?

                Why without any prior notice this happened? If this is so i would like to close my account and all things with icici bank. So much you have already taken from my account.

                Is that about the demat account? This is so much money right now for me. When i opened account you guys said no charge?
                Mar 9, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 03, 2019
                ICICI Bank Customer Care's response
                Dear Customer (milan.lsfg),

                We regret any inconvenience caused. Our official will get in touch with you.

                Regards,
                ICICI Bank Customer Service Team
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                  J
                  Jitendra Bhadouria
                  from Delhi, Delhi
                  Feb 1, 2019
                  Resolved
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                  Resolved

                  Respected sir/madam
                  I tried to withdraw money on 01-02-19 from the idbi atm at sec-49 sohna road, gurugram. I tried to withdraw an amount of rs. 5000 first, but the machine displayed a message "unable to dispatch". I then tried to withdraw rs.5000 and i didnot got the money and transaction slip from which i found the amount has been debited. I did not get cash or a transaction receipt slip for both transaction.

                  Kindly look in to the issue and see that my account is credited back with the required amount at the earliest.
                  Please notify me of developments regarding the same.

                  My account details:

                  Icici bank account number[protected]
                  Salary account icici bank shamshabad road, agra.

                  Transaction details:
                  Atm used: icici bank shamshabad road, agra
                  Date & time: 8-4-17 around 10.06 a. M

                  Thank you
                  Santosh kumar singh
                  Contact: [protected], [protected]
                  Saurabh. [protected]@gmail.com
                  Mar 7, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 03, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    Punaramrar
                    from Khammam, Telangana
                    Feb 1, 2019
                    Resolved
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                    Resolved

                    Date of incident : 3rd feb 2018

                    I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

                    Make sure to deactivate this plan asap, if not.. I will no more with icici bank
                    Mar 9, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Feb 01, 2019
                    Updated by Punaramrar
                    Please resolve it's complain fast... I have received emails from one assist in mails your next installment of one assist for tomorrow.. 2nd Feb 2019
                    Verified Support
                    Feb 02, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5nbhw) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Dear Customer,

                    We're sorry for the unpleasant experience you had. To assist you further, Request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in).

                    Regards,

                    Devendra,

                    OneAssist, Social Media Team.
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                      D
                      Deepak Buzz
                      from Bengaluru, Karnataka
                      Feb 1, 2019
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka, 560094

                      Name: deepak kumar m
                      Account no:[protected]
                      Branch : sanjay nagar
                      Ifsc code: icic0002336

                      Refund reference #[protected]

                      Hi guys... I ordered one product from amazon through upi payment method worth rs:1364 and i returned that product. Amazon refunded the amount but the amount is not reflected in my account its been 4 days. Amazon given refund reference no :[protected]. Please help me with this
                      Mar 9, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 01, 2019
                      ICICI Bank Customer Care's response
                      Dear Deepak,

                      Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        S Sindhura Rao
                        from Bengaluru, Karnataka
                        Feb 1, 2019
                        Resolved
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                        Resolved

                        Address: Udupi, Karnataka

                        I received call from icici bank and they just gave information about one assist plan after which they automatically activated this plan and deducted rs.1899/- from my saving account via debit card, without my permission on 23rd jan - 19.

                        I have even registered the complaint in customer care on 24th jan - 19 and even got a message telling your policy cancellation request of cpp/oneassit has been registered. It will be resolved within 6 working days.

                        Till now, no actions are taken.

                        Please, deactivate this plan and refund my money as soon as possible.

                        Regards,
                        S sindhura rao
                        Mar 4, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 01, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5n8nc) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Feb 19, 2019
                        Updated by S Sindhura Rao
                        I have mailed the same concern to the above mentioned contact details on Feb 3, 2019.
                        Till now, no actions are taken.

                        Please, do refund my money & deactivate the One Assist plan.
                        It's been nearly a month else I have to stop all the services from ICICI bank.

                        Regards,
                        S Sindhura Rao
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                          D
                          Dhwani k shah
                          from Ahmedabad, Gujarat
                          Feb 1, 2019
                          Resolved
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                          Resolved

                          Address: Ahmedabad, Gujarat, 380015

                          Icici bank unnecessary deducted amount from my salary account, as samb charge.
                          Once i visited satellite branch on 24th december, officer told me that it is salary account so need not require any minimum balance. And yesterday i just shocked that 455+40+40 rs deducted on 23rd january without any information.

                          So request you to please refund my money asap.
                          Mar 5, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 01, 2019
                          ICICI Bank Customer Care's response
                          Dear Dhwani k Shah,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Krishna409
                            from Pune, Maharashtra
                            Feb 1, 2019
                            Resolved
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                            Resolved

                            Address: Pune, Maharashtra, 411057

                            Money deducted from account in[protected] dp chgs till dec-18
                            But i have never used dmat account. I want my money back
                            It is fraud done by icici they do not even intimate you about deduction
                            Without informing me they opened my account and never get message about it
                            Please take action against otherwise i have to close my account in icici.
                            I have closed my dmat account but at the end i want my money back anyhow
                            Mar 6, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 01, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer (Krishna409),

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (014024) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              D
                              determined
                              from Patiala, Punjab
                              Feb 1, 2019
                              Resolved
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                              Resolved

                              This is serious complaint i want to report i have been receiving nonstop calls more than 5 times and watsup messages from same number [protected]
                              They say they are calling from icici bank banglore branch regarding payment of credit card on the name of some mr. Vijay k honnappa i have told them several times before also this ia wrong number and they should check and told them that i will complaint to which they "karlo complaint hum kissi se nahin darte".
                              I am sending screen shots of wats up message and their recorded call.
                              Please help and take immediate action they are calling me continuesoly to threat. They are also not ready to reveal their employee ids.

                              Regards

                              Rajneesh sharma

                              Ph. [protected]
                              Mar 4, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 01, 2019
                              ICICI Bank Customer Care's response
                              Dear Rajneesh Sharma,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                I
                                inrao123
                                from Hyderabad, Telangana
                                Jan 31, 2019
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra

                                I had transferred my pf account from dr. Reddy's, account no. Ap/ptc/39344/555 to glenmark pharmaceuticals pf account no. Mh/ban/020942/9998. Later transferred from glenmark to lupin pf trust, account no. Mh/12465/x/42945 in nov 2009. However, pf balance had been transferred from glenmark to lupin but not eps. I now transferred from lupin to hetero drugs, hyderabad, pf account no. Ap/ptc/27486/18034. The pf balance had been transferred from lupin to hetero drugs and eps service from lupin starting from 24/11/2009 had also been transferred. But eps service from dr. Reddy's and glenmark had not been transferred.

                                So request you please transfer the eps service from glenmark and dr. Reddys to the present account, ap/ptc/27486/18034. I am in eps service since 1994 from dr. Reddys and service had been transferred to till date.
                                Mar 5, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 31, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5n39i) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Quikr Job very Frauds Plz does pay money
                                Avinash Jamage's reply, Jan 18, 2019
                                Quikr Frouding me i pay 70700 Rs
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                                  Priya Gunasekaran
                                  from Chennai, Tamil Nadu
                                  Jan 31, 2019
                                  Resolved
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                                  Resolved

                                  Credit card limit is 20000, i had paid more than that.. Now asking me to pay 60000... They are torturing my total family and in my in-laws house also.. They are calling us daily every 2 mins once to all our mobile and making us a mental torture.. If something happened to any o[censored]s, make a note that i icici credit card tortures are the reason for it... I already spoke to them and solved.. But still they are harassing us.. Please help..
                                  Mar 3, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 31, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5n0bh) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Yash Mahajan -Hisar icici BM, take money for FD
                                  But i got knew after 1 yr when i received letter from bank for pending premium, i got shocked and still waiting for my 1 lac rs
                                  ICICI Bank Customer Care's response, Jan 31, 2019
                                  Verified Support
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5n0bh_2) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Hello,
                                  I am holding this account for more than couple of years, without any information or alerts on registered email address or phone number provided they have deducted RS.504 from my savings account.

                                  my account has been 0 balance as well for past years but they have never been deducted, kindly action it
                                  ICICI Bank Customer Care's response, Jan 31, 2019
                                  Verified Support
                                  Dear Divya Patturaj,

                                  We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5n0bh_11) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Swagatikapadhi
                                    from Mumbai, Maharashtra
                                    Jan 31, 2019
                                    Resolved
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                                    Resolved

                                    Hi team,

                                    I am swagatika, from my account 439.00 rupees has been deducted as

                                    — 31/01/2019 [protected] dp chgs till dec-18 dr. 300.00
                                    — 30/01/2019 dmc/[protected] dp chgs till dec-18 dr. 139.98

                                    Dp chgs till dec-18.

                                    Dp charges on 31/01/2019. I have never activated and used my demat account till now.
                                    As you can see, it happend two times. Amount deducated from my acount. Asap please do the needful and return my amount.
                                    Mar 4, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 31, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5n0ck) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Zeeshan Wani
                                      from Katra, Jammu and Kashmir
                                      Jan 31, 2019
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                                      Sir i have done a recharge the money was deducted but the recharge was not done i want my money back i have done the recharge from my bio app and was given through upi help me sir the money was deducted from my jkbank account please sir refund my money to my account
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                                        pravekumar1
                                        from Hyderabad, Telangana
                                        Jan 31, 2019
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh

                                        From my icici bank account, i have observed that from last two-day money got deducted and here are the statement details.

                                        Statements:
                                        Dmc/[protected] dp chgs till dec-18, with rs. 410.01 and
                                        [protected] dp chgs till dec-18, with rs.415.99

                                        Please do the justice and refund my money back. I have no idea how these transactions have happened but these transactions are not done by me.
                                        Mar 3, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 31, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5n3bp) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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