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ICICI Bank Complaints & Reviews

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Updated: Mar 18, 2026
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M
manjit26jan
from Bengaluru, Karnataka
Jan 23, 2019
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Address: 560100
Website: Fastag

I have a fastag for my vehicle and have been using it regularly. Today i traveled across the electronic city phase 1 plaza toll plaza at time 07:35:34h and was rightly deducted rs 45/- for trip number[protected].

However, i was again wrongly deducted rs 25/- for a wrong trip number[protected] at time 07:35:49h.

Please reconcile the transaction and refund the amount.
Vehicle number is uk07aq8498.
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    Durvanka Sherkar
    from Mumbai, Maharashtra
    Jan 22, 2019
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    Resolved

    Address: Mumbai City, Maharashtra

    I have transferred money to a wrong account. I need the cashback please look into it. I wanted to transfer it to someone else. But due to some misunderstanding i transferred it to the given account. Please give it to me back. and as i want to transfer the amount to someone else on an urgent basis i need it as soon as possible. Please maje the refund.
    Feb 24, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 23, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5l7gx) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      sanjay120703
      from Delhi, Delhi
      Jan 22, 2019
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      Resolved

      Address: Visakhapatnam, Andhra Pradesh, 530011

      Sir,
      i visited your branch for opening of account for my association .All relevant document were submitted to your branch manager mr.Panda, he also assured that they will visit the association and will open the account.But he did not turned up. Any how i was forced to open the account in another account. Today i have given 4 lakh business to that business.
      Secondly myself maintaining account no[protected] in your branch gandhigram ., and was willing to fd of rs.10 lakh in your bank but your staff specialy mr pand did not show any interest.
      Today i also went to your branch for updating the address, i also provided gas delivery slip of last thee month, but he denied on ground that he needs book .
      Now i am fade up with your working culture of staff appointed in gandhigram branch at hsl complex visakhapatnam. You are required to take action to save reputation of icici bank. Very soon i will close my account from your branch. You have appointed such a cat which is getting milk easily as salary, then why will they search for rat? plse give them target.
      Mar 1, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 22, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We will have our official get in touch with you.

      Regards,
      ICICI Bank Customer Service Team
      On January 19, when I was withdrawing cash from ATM by using my Debit card, my card was blocked due to security reasons. Today I requested at bank customer care Number twice from my registered mobile number to reactive my card but all in vain. Please get it activated. My account number:[protected]
      Samarpalsingh [protected]
      ICICI Bank Customer Care's response, Jan 23, 2019
      Verified Support
      Dear Customer,

      We regret the inconvenience caused. Our official will get in touch with you.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Mike_Anderson
        Jan 22, 2019
        Resolved
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        Address: 560093

        This is regarding my credit card payment. I have not been able to make my credit card payment for couple of months due to unemployment. I'm in uae seeking job on sponsored visa. My parents have aleady informed the collection agents that i'm not in the country and they continue to harass my parents day in day out. They basically stand outside my house for hours together and force my parents to make the payment. Why? They did not agree to make the payment, i agreed and i'll make the payment arrangement. I'm the one who owe you money, ill pay and it's my responsibility and i'm not running away from it. I had been making payments on-time, i'm sure you'll know that once you check my account and its the unemployement that made it difficult for me to manage my finances. One of your collection agent had called my uncle in kerala and shared my account details and the amount i owe. Who gave him the authority to share my account details to 3rd party? My uncle has the call recorded of the agent sharing my account details to him. What type of privacy policy do you guys maintain being a bank? if this is how you handle a customer's account, i'm sure there is high chances of fraud being commited from your end. Also, your collection department already know i'm not in country and why the agent had to share my account details with someone who is not responsible for my account? This is unacceptable. I would be sharing this on social media and go ahead with a complaint to higher authority on how poorly this matter has been dealt by your collections team and in regards to sharing my account details with 3rd party. I'm beyond frustrated with you guys. If your collection agents are money hungry and would try to collect the money by harassing my parents when i'm not in the country, i will make sure you guys don't get a single penny from me. You can go ahead with legal case and we can settle it in court. My parents will file a case against you guys for harassment. We have all the details of your collection agents harassing my parents and will make sure its shared to local tv channels as well. Hope the needful is done before this goes out of hand.

        My details are as follows :

        Credit card number - 4375 * * 2001
        Email - [protected]@yahoo.com

        I have sent an email to head credit cards and head south zone.
        Feb 22, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 22, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We will have our official get in touch with you.

        Regards,
        ICICI Bank Customer Service Team
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          F
          Forever_Subro
          from Kolkata, West Bengal
          Jan 21, 2019
          Resolved
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          Address: Howrah, West Bengal, 711202
          Website: ICICI Bank

          I have a salary account In ICICI bank. Without giving any kind of information or any calls or any mail the bank deducted rupees 469 + 85 (gst) = 554 from my account. how can one should do to his customer.
          i want my refund. as I am from a middle class family and this amount do matter most to me and my family also..
          Concern person please look into this matter.
          I am giving attachment of my deductions.
          Thanks & Regards
          Subrata Dey(ph-[protected])
          Feb 22, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 22, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We have made a note of your concern. We will have our official get in touch with you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Sandeep Dhillon
            from Delhi, Delhi
            Jan 21, 2019
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            Address: New Delhi, Delhi
            Website: icicibank.com

            PLEASE CHECK THE YOUTUBE LINK BELOW -
            https://www.youtube.com/watch?v=r516zo9BjiA

            #icicibank #punjabi Bagh that is how they treat there customers in ICICI bank and this women in the video insulted customer - customer came to ICICI bank to operate the locker and this women working in ICICI bank Punjabi Bagh said to the customer - Tik ke beth Jaa .. itni jaldi kya hai tere ko ... and the time customer was opening he locker she said ke kya lock laga Rakha hai itna chota sa hatta isse and then this customer recorded this video.. shame on ICICI bank poor customer service #icicibank poor service. #mouthshut #facebook #trendy #complaint
            ICICI Bank customer support has been notified about the posted complaint.
            My current account has been debited 2 times worth amount 4700 & 2050 on date 14 November 2018 and 16 January 2019 respectively kindly see my details with account number[protected] and I didn't make any payment to this website it was debited without my permission kindly refund me back
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              G
              GhuleRamchandra
              Jan 21, 2019
              Jul 5, 2023
              This thread was updated on Jul 5, 2023
              Resolved
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              Address: Pune, Maharashtra, 411015

              Change in contact details
              Hi, i have purchased children growth bond - 022002-cgb (One) in name of my son - amit ramchandra ghule on dated 01/03/2002, with its redemption date of[protected]. I have tried to get in touch with the company at the email address provided on the bond ([protected]@icici.com). However the email returned with delivery failure response mentioning the email address does not exist. I need to know the correct contact details for the fund house to be able to initiate the communication. I can be reached at [protected]@yahoo.com

              Bond holder name - amit ramchandra ghule son of ramchandra kashinath ghule
              Date of purchase - 01/03/2002,
              Bond holder no[protected]
              Certificate no - 214

              Therefore it is requested to please arrange to show me the present status of the above said bond & oblige.

              Regards,
              Ramchandra ghule
              Feb 21, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 21, 2019
              ICICI Bank Customer Care's response
              Dear GhuleRamchandra,

              Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              So far the experience is terrible. For name sake the customer care representative got in touch with me but providing no valuable response on the way forward for resolution. They are trying to put it in circles avoiding clear way forward.

              Facing worst experience leading to frustrations.
              Ram.
              I have icici ltd children growth bond-122001-cgb.

              I have 2 bond face value rs.40000/- per bond.

              Bond holder name is Kajal J Parikh U/G Bhavana J Parikh. Bondholder no[protected] and[protected].

              Redemption date is 23/01/2023 but still we have not received redemption amount.

              There is no contact detail and address found on any where.

              So please also send any contact no and address of this particular bond.

              Please reply on [protected]@gsmil.com as early as possible.

              Thanking you

              Bhavana Parikh
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                S
                Sarma Iav
                from Hyderabad, Telangana
                Jan 21, 2019
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                Resolved

                Address: Hyderabad, Telangana, 500040

                Dear sir,
                I the undersigned regretfully inform you that time and again i am being threated, abused, tortured by the call centre employee of icici collection guys.[protected],[protected],[protected].
                This long pending since 2010, issue has not been solved amicably by icici bank. I have taken only 2 credit card when i was working in satyam. I paid promptly up to 2010 jan. Even though i was not having salary since satyam was in problem. When i was called total salary was grabbed by icici bank.
                When i was having money in hand they are not prepare to settle account and they want to pay again without accepting the grabbed salary amount.
                Resigned and through i got court for my property - now i have no income -
                I have to sell the property and pay to icici.
                Even though i am mentioning exactly what happened - no one is not ready to listen and talk all nonsense.
                I have to pay and i will pay no doubt but i can pay only when i sale my house. As soon as i received amount i will pay.

                Kindly help me - not to harass me till i pay. I am in that job.

                Kindly do the needful.

                Thanks
                Ananta venakateswara sarma
                [protected]@hotmail.com
                Feb 21, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 21, 2019
                ICICI Bank Customer Care's response
                Dear Ananta Venakateswara Sarma,

                We regret the inconvenience caused. Our official will get in touch with you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  amit9820
                  from Agra, Uttar Pradesh
                  Jan 21, 2019
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                  I do not have any credit/ debit account in icici bank but one of my remote relative have who may not paid his out standings and now i and all my family members are getting harassment calls from last 15 days, on even my office land line nos.

                  Agency nos are:[protected],[protected],[protected],[protected],[protected].

                  Please resolve this issue else i need to have legal action against the agency.

                  Amit sharma,
                  Mobile: +[protected]
                  Feb 23, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 21, 2019
                  ICICI Bank Customer Care's response
                  Dear Amit Sharma,

                  We have made a note of your concern. Our official will get in touch with you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    V
                    vivek.vns
                    from Chandauli, Uttar Pradesh
                    Jan 20, 2019
                    Resolved
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                    Resolved

                    Website: www.icicibank.com

                    My bank A/c No. is[protected]. I have submitted my Aadhaar No. linking request to my home branch. Aadhaar No. has been updated in my bank account but my bank account was not linked to NPCI. Due to which I am not getting LPG Subsidy. I have also talked to branch and customer care, but they are have no idea about this problem. Please resolve issue.
                    Feb 22, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 21, 2019
                    ICICI Bank Customer Care's response
                    Dear Vivek,

                    We will have our official will get in touch with you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jan 27, 2019
                    Updated by vivek.vns
                    It is so strange to see that ICICI Bank is not able to resolve such a small issue even after 1 week.
                    Apr 20, 2019
                    Updated by vivek.vns
                    Complaint marked resolved without resolving it. That is actually expected from ICICI Bank.
                    It is so strange to see that ICICI Bank is not able to resolve such a small issue even after 1 week.
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                      A
                      Alakya
                      from Kakinada, Andhra Pradesh
                      Jan 20, 2019
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                      I did not receive smab charges intimation email or debit email for october 2018 month deduction of rs 177 and no message is sent regarding same
                      Directly they sent bank statement in month of december about smab charges levied for nov 2018 which was rs 178 after deduction
                      Because of which i lost two month smab charges unknowingly
                      My mail i'd : alana. [protected]@gmail.com
                      ICICI Bank customer support has been notified about the posted complaint.
                      Jan 20, 2019
                      Updated by Alakya
                      The SMAB charges belong to ICICI bank
                      Ambedkar road Karimnagar
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                        I
                        immuchi
                        from Mumbai, Maharashtra
                        Jan 20, 2019
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                        Address: Mumbai City, Maharashtra, 400083

                        Hi,

                        I have stopped using icici credit card long before has i had a very bad experience. Its an utter harresment which is happening to me. I have nth number of time asked the caller to provide me the details of amount reflecting in the outstanding but the same is not given & over the period of years they have just added interest and unnecessarily hampered my cibil score.
                        Need to know how why & when the purchase was made? If i get the correct resolution i would be happy. Outstanding shown against my name is for account number [protected] & [protected]
                        Feb 20, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 20, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. Our official will get in touch with you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P
                          Poornimanoj
                          from Coimbatore, Tamil Nadu
                          Jan 20, 2019
                          Resolved
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                          Resolved

                          Address: Coimbatore, Tamil Nadu

                          My salary account (Min 0-balance) maintained at icici bank for past 4 years. Past one year i didn't use my account for any transaction because of personal medical issue. When i re-join to my job i started use my icici account again. At that time i shocked when i got to know some amount (Rs.706/-) debited from my account without my knowledge. When i enquired with icici employees in salary team, they replied as no fine collected from my account. But solid rs.706/- deducted from my account. Please find the attachment which have details of my account statement. Please look it deeply and do the needful & help me to re-collect my money if it deducted unnecessarily. If yourself need to contact me feel free to write an e-mail through [protected]@gmail.com
                          Jan 26, 2019
                          Complaint marked as Resolved 
                          On 24.01.2019 myself receive an call from Ameer & He informed within 24 hours my amount will be credited to my Bank Account.Same like i received Rs.706/- in my account yesterday.Really lot many thanks for your warm reply & action taken from your side.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 20, 2019
                          ICICI Bank Customer Care's response
                          Dear Poornima,

                          We have made a note of your concern. Our official will get in touch with you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Sahithy Chandramouli
                            from Guruvayur, Kerala
                            Jan 19, 2019
                            Resolved
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                            Resolved

                            I have paid due amount of rs 7733 /-towards bajaz finance., through my upi from icici (Pl.[protected]@icici), towards linked [protected]@icici with ref. No[protected] on[protected]at 5.39pm. But i have not received any confirmation from both sides icici and from bajaz fin. Services. So please inform me whether the said transaction is correct or not. And i want confirmation about debit and credit consolidations are perfectly processd.
                            Feb 19, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 19, 2019
                            ICICI Bank Customer Care's response
                            Dear Sahithy,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5kz1v) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            With out any reason the bank deducted Rs.354 from my account with out any reason.The phone banking officer assured me to revese the charges but till now I did not get my amount back.
                            Dear Sir
                            My account got debited 413.00 as ECSRTNCHG, Can you explain me why this amount debited and why i didn't got any text message or notification about this. please mail me all detail on this Email Id [protected]@gmail.com.

                            thanks
                            regards
                            DEEPAK KUMAR
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                              N
                              Nilesh Wade
                              from Raia, Goa
                              Jan 19, 2019
                              Resolved
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                              Resolved

                              Address: Nagpur, Maharashtra, 440024

                              I bhanudas tukaram wade living at nagpur i had purchased tax saving bond (Tw0) face value 6600 issued price per bond -5000 deemed date of allotment-23.01.2002 and redemption date:-23.05.2005 bondholder no :[protected]
                              Face value 7000 issued price per bond -5000 deemed date of allotment-23.03.2001 and redemption date:-22.07.2007 bondholder no :[protected]

                              Total no of bonsd are 03

                              Please help me to get all my money as early as possible and inform me to how to get the money any number for ref.

                              Thanks and regards
                              Bhanudas tukaram wade
                              [protected]
                              Feb 19, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Jan 19, 2019
                              Updated by Nilesh Wade
                              your phone number not pick up by any one

                              Jan 19, 2019
                              Updated by Nilesh Wade
                              please find uploaded bond for ref and resolved and help me to get my money back
                              Verified Support
                              Jan 19, 2019
                              ICICI Bank Customer Care's response
                              Dear Bhanudas,

                              We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                Mohit2704
                                from Mumbai, Maharashtra
                                Jan 19, 2019
                                Resolved
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                                Resolved

                                Website: www.icicibank.com

                                I have been constantly been harassed by icici bank customer care for a home loan requirement which i had never raised.. I am getting a minimum of 10 calls a day for the past 4-5 days now on a trot asking if i would be interested in a home loan. Even after me telling them that i am not interested in any kind of a loan almost on every call i am still getting calls from different numbers. This is nothing but harassment on icici, i have raised this issue on twitter also but dont see any action taken.
                                Feb 21, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 20, 2019
                                ICICI Bank Customer Care's response
                                Dear Mohit,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5l0rv) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  D
                                  Devdutt Singh Elangbam
                                  from Gurgaon, Haryana
                                  Jan 18, 2019
                                  Resolved
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                                  Resolved

                                  sukanya samriddhi yojana

                                  Address: New Delhi, Delhi, 110059

                                  I have salary saving account with icici bank noida sector 63 branch. I went to open sukanya samriddhi yojana
                                  Account with all kyc document for my daughter at icici bank janakpuri branch, but bank manager asking for rs. 25000/- deposit to open the account, and they told me that it is the new rule for icici bank, without deposit they are not going to open the sukanya samriddhi yojana account even i have explained rbi norms. This something...
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                                  I
                                  inderjit singh
                                  from Vasai-Virar, Maharashtra
                                  Jan 18, 2019
                                  Resolved
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                                  Resolved

                                  To

                                  All icici bank customers - who are holding icici credit card no ending 4007.

                                  My account was on hold against my credit card due 18000/- which was my hard earning salary, & i called customer care also for settlement as i want to do the settlement they are not talking properly.

                                  Please make sure to withdraw immediately after getting salary credit card, icici bank will cheat at any point of time by holding your money without informing you against your credit card dues.
                                  Feb 25, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 20, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Inderjit Singh,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5l0rx) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    C
                                    from Noida, Uttar Pradesh
                                    Jan 18, 2019
                                    Resolved
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                                    Resolved

                                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                    Many years ago, i was holding a credit card bearing number [protected]. Which was life time free, as i was told. Further to state that this card is not being used since many years.in few months ago, i received a statement at my home, in which icici bank, charged a renewal fee of rs.235, which i did not paid on the assumption that it not in used and requested to cancel the same.
                                    No i received another statement showing dues of rs.498, increased due to charges of late fee and gst.
                                    My complain is that i have neither i have been asked for renewal not i given any such consent to any body. So the charges should be waived and card can be cloased for ever.
                                    Feb 23, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 18, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5kvp4) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Bhartiahuja
                                      from Jodhpur, Rajasthan
                                      Jan 17, 2019
                                      Resolved
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                                      Resolved

                                      Address: Kota, Rajasthan

                                      Without my consent, rs. 2000 has been deducted from my account on 12/11/2018 to 'dr. Tran for funding a/c.
                                      I have never subscribed to any policy, however this deduction has been done by icici. I want my money back and also want to get unsubscribed from any additional policy and don't want to face these deductions in future. Kindly help me in this regard as soon as possible.
                                      This reduction to dr. Tran for funding a/c is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
                                      Feb 21, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 18, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Bhartiahuja,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5kvpb) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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