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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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K
Kshitij Kumawat
from Indore, Madhya Pradesh
Jan 14, 2019
Resolved
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Address: Ujjain, Madhya Pradesh, 45010

Am a icici bank customer. Ecsrtnchg charged 3788 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Due to unexpected deductions it affect my existing emi also. And my 3 emi's affected by [ ecsrtnchgs ]. Please explain what the charge it is. This type of deductions is not good please return my charged amount. And free advise for icici bank - narmada jhabua gramin bank is better than yours. Refund my money as soon as possible otherwise, i have to take some strict action against the bank, some times i see my statement and thought that i open this account for ecsrtnchg only. And now see datewise deductions.
From last 3 months they deduct from my acoount.
6/nov/18 =120.57
7/nov/18 =292.41
8/nov/18 =413
16/nov/18 =413
13/dec/18 =128.89
12/dec/18 =427
20/dec/18 =343.11
5/jan/19 =413
5/jan/19 =413
11/jan/19 =413
8/jan/19 =413

Thank you
+10 photos
Feb 14, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2019
ICICI Bank Customer Care's response
Dear Kshitij Kumawat,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5kodl) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    M
    Mohammad A Ansari
    from Mumbai, Maharashtra
    Jan 14, 2019
    Resolved
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    Address: 400612

    I had a due of around 30000 on my credit card and i was making constant payments. However in the month of june bank auto debited 15000 from my account but now they are denying it. Although i got the message. I filled dispute and they acknowledged. Later after three months they again called and said there is no dispute filed and always said that they will call back but never did so. Finally in the month of november i got 16000 in my account but as they blocked my transactions and put my account on leen status. I told them to remove leen so i can withdraw amount and make the payment. But the caller instead said that i can settle the account by paying 16000 and they debited it from my account. No i am getting threatening calls from the collection department stating i have to pay the balance as the account is not settled. They say there is a procedure like getting a mail from bank in order to settle but i was not aware of that procedure. Now this person named (Sachin) and his collection boy (Vijay) both are threatening and insulting me saying i should know bank procedures and they are not responsible for what the previous person said. Sachin says that i should find the other person who gave me this information but its not possible for me to do so. He threatens me that he will insult me and sends vijay who harass my paralysed dad and my mom to make the payment. I told him that i am already in financial crisis that's why i paid 16000 or else i would have taken out that money and made the monthly payment. But he is too arrogant to listen. I am not getting any answer hence please help.
    Feb 19, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 14, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5kni3) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Arish Baig
      from Mumbai, Maharashtra
      Jan 14, 2019
      Resolved
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      Resolved

      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

      My loan has been completed in november, and sbi bank gave me noc for the same. But icici bank keep on trying ecs from my account every 10 th of a month. Icici bank has also deducted 413 each in the month of dec and jan. As my loan has already been completed in november, i am no longer liable to maintain balance as its my salary account. Kindly refund my hard earned money.

      Regards,
      Arish
      [protected]@gmail.com
      Feb 14, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 14, 2019
      ICICI Bank Customer Care's response
      Dear Arish Baig,

      Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        C
        Cracle Creations
        from Turuvekere, Karnataka
        Jan 13, 2019
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        I was trying to recharge my jio number through my jio app upi. After submitting upi id i got a message to transact money to [protected]@icici, i granted permission and money was deducted. But recharge was failed. I need that money back.
        Deducted amount :348
        Upi reference id:[protected]

        Hope i will get my money back soon.
        +1 photos
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          N
          naikbhavin
          from Surat, Gujarat
          Jan 13, 2019
          Resolved
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          Website: www.icicibank.com

          I am a customer of icici bank. Few days ago i got a call from icici bank executive and told me that i am eligible for lifetime free coral credit card. There are also no joining fees. I applied for the same online. I got my online application number:[protected]. I also got my card number. I was informed through a call from icici bank executive that i shall get my credit card delivered within 7 days. Today almost 1 month passed. I did not get my credit card. I contacted icici bank customer care but every time i got fake promises and extension of dates to resolve the problem. G. Sivasandeep, sonal kumari, s. Aman, surekha - these are the names of icici bank customer care executives with whom i interacted but did not get solution to my problem. Even on today i have not received my credit card. Same case happened with me in last year also. I applied for credit card but did not get delivered. But at that time i took the matter lightly and did not make any complaints or anything. But this time i am not going to keep mum. I am sharing this experience on facebook, whatsapp and other social media. Even i am going to write to rbi so that such banks can stop such fake activities. First of all i posted a complaint on this website and now i will use all other medias to share this and make people aware.
          Feb 14, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 14, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5kni2) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Jan 14, 2019
          Updated by naikbhavin
          I am already in communication with your bank but nobody is responding towards solution of the issue. However I will mail as suggested by you. Let see my problem gets solved or not.
          Jan 18, 2019
          Updated by naikbhavin
          Still the problem is unsolved. Everytime bank is giving new time line to resolve the problem.
          Feb 20, 2019
          Updated by naikbhavin
          Finally bank provided attention and I got my credit card.
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            A
            akhterjnt
            from Bengaluru, Karnataka
            Jan 13, 2019
            Resolved
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            Address: 560066

            Hi,
            I have received a call from [protected] for icici credit card on 19th dec 2018. I have submitted the required documents like salary slip, pan card copy and passport copy. Got call for verification. Till date i have not received credit card. Please let me know the status. Is this a fraud. What action i need to take? Please suggest. So far i don't have application number also.
            Feb 15, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 13, 2019
            ICICI Bank Customer Care's response
            Dear Customer(akhterjnt),

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5klzi) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              K
              khilesh sahu
              from Bhopal, Madhya Pradesh
              Jan 12, 2019
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              Address: 493773

              Cancellation of one assist membership
              I am a icici bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2602 without my concern on date:10/01/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/
              +2 photos
              ICICI Bank customer support has been notified about the posted complaint.
              Jan 12, 2019
              Updated by khilesh sahu
              Cancellation of One Assist Membership
              I am a ICICI bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 7004without my concern on date:10/01/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/
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                K
                khilesh sahu
                from Bhopal, Madhya Pradesh
                Jan 16, 2019
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                Address: 493773

                Cancellation of One Assist Membership
                I am a ICICI bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 7004 without my concern on date:10/01/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/
                Memberships id [protected]
                ICICI Bank customer support has been notified about the posted complaint.
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                  5
                  542069791
                  from Chengannur, Kerala
                  Jan 11, 2019
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                  Address: 621211

                  Dear sir,
                  I have got the personal loan from captial float. I am paying the loan due on 2th of the every month. Unexpectedly my salary not credited on 1th january. As i know that my account is not having sufficient funds. Usually ecs will hit my account 3th january but in the evening i am getting message that your ecs has returned due to insufficient funds and charged rs.450 from my account. I have called customer care and they are saying that ecs will hit any time even before office hours. Is that possible to happen? I want to know... If you have any idea about this please mail me. My email id is palanisamy. Mech.[protected]@gmail.[protected]@gmail.com
                  Thanks & regards,
                  +1 photos
                  ICICI Bank customer support has been notified about the posted complaint.
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                    Y
                    Yogib
                    from Nagpur, Maharashtra
                    Jan 11, 2019
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                    Raised Complaint(SR[protected] regarding UPI transaction failed of 19900 on dated 04-jan-19 from ICICI bank. It has been more than 7 days but still I didnt get payment reversal in ICICI bank. raised complaint was closed by ICICI customer care. I have provided beneficiery bank account statement in which it clearely shows that there is no such transaction in beneficiery bank account but still I didnt get my reversal of amount.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Jan 14, 2019
                    Updated by Yogib
                    Again Bank Closed my New Complaint with same reply its really worst services It has been almost 11-12 days I haven't got my money
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                      V
                      v4 financialservices
                      from Ernakulam, Kerala
                      Jan 11, 2019
                      Resolved
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                      Resolved

                      Address: 600101
                      Website: icici corporate banking

                      Dear icici,

                      The below transaction i have done on 07.01.2019. The beneficiary confirmed in tail mail stating amount not credited to them. But as far as i know the payment debited from my account and not yet credited to my account.

                      Kindly do the needful.

                      Transaction date : 07/01/2019
                      Description : min/flipkart pa/[protected]/0
                      Amount (Inr) : 20, 959.00 dr
                      Feb 11, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 11, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ki9w) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        H
                        Holla123
                        from Bengaluru, Karnataka
                        Jan 11, 2019
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                        Address: Bangalore, Karnataka, 560075

                        Hi,
                        I had ordered a killer women watch on 12th dec 2018. Order number is 279662. I had paid 499 for it. Kindly let me know the status of the shipping as i didn't receive any information till now. I had tried mailing the customer care, but i got a reply as the mail id is invalid. Also i tried calling them, they are not replying. Is it fraud company? I want the watch or i want my money back.
                        Please check the mail id screenshot for confirmation.

                        Best regards,
                        Ramya k
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Jan 24, 2019
                        Updated by Holla123
                        Fake ICICI Killer watch. Please I request everyone not to be fooled by this fake company. I have 499. No refund no product.
                        Hi,
                        I didn't get any reply from anyone. Please make it faster. Or else pay my money back.
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                          K
                          KMHALLI REDTAPE
                          from Bengaluru, Karnataka
                          Jan 11, 2019
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560043

                          Dear icici team.
                          I have swipe card in redtape shoes bangalore. By mistakenly amount has entered wrong the amount 1, 74, 000.04/- and immediately that amount has been void from merchant side. And i have asked to call merchant bank to clear that amount the merchant bank saying its release from our side.
                          My question is why icici people take long time process, now almost 8 days to closed.
                          +2 photos
                          Feb 11, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 11, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5kixk) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            marralla babu
                            from Chennai, Tamil Nadu
                            Jan 10, 2019
                            Resolved
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                            Resolved

                            Address: 560016

                            Hell team,

                            I have took loan around 4 (Lpbng[protected]) year back and paying emi every month without fail (One emi has not paid due to note demonetization). Now i am playing to close the loan. Visited the tin factor icici branch, bangalore. Icici employee has not ready to listen my words and i have issued the check and it has bounced due to some technical reason.

                            Please help me to get closed the loan in smooter way

                            Regards,
                            Suresh
                            [protected]
                            Feb 11, 2019
                            Complaint marked as Resolved 
                            Verified Support
                            Jan 11, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We will have our official get in touch with you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              K
                              K P N Kutty
                              from Surat, Gujarat
                              Jan 10, 2019
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, Not known
                              Website: Not known

                              Am holding 2 (Two) icici only vimal vaatsalya bonds since last one year am searching where to submit these bonds to get the money even the icici bank where am having account but they never heared of this bond. Even sombody suggested me to have demated these bonds that also tried but this name of bond is not found in icici bond list to demat these bonds. Please help to get the money for these bond certificate nos. 33140 and 33141 @ rs.1000/- each
                              Feb 10, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 10, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5kfrw) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Jan 28, 2019
                              Updated by K P N Kutty
                              Refer ICICI Bank Customer Care message of 10th January I sent a official email to them as per their message but no reply received yet kindly let me know what should I do now.

                              Kindly help to get redeem the certificates please
                              I am icici customer last month bank debited 413 rs escrtnchg 5 times
                              What is this..?
                              Pls inform me or refund my money
                              Pls mail me [protected]@gmial
                              ICICI Bank Customer Care's response, Jan 10, 2019
                              Verified Support
                              Dear Customer,

                              We will have our official get in touch with you.

                              Regards,
                              ICICI Bank Customer Service Team
                              With name of Vin google, ICICI bank deducted frequently rs from my account..
                              Pls do needful...
                              ICICI Bank Customer Care's response, Jan 10, 2019
                              Verified Support
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5kfrw_aaab) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                MOHAMMED SHEIK DAWOOD S J
                                from Bengaluru, Karnataka
                                Jan 10, 2019
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                                Address: 600073

                                Hi,

                                On 5th Jan 2019, I've made 4 transaction in IRCTC mobile app, money has been debited from Bank but it was not recieved by IRCTC.
                                I've attached the IRCTC details in screenshot, which clearly shows that they didn't received amount.
                                And I've also attached the transaction details in ICICI app.

                                Kindly help me in this ASAP.

                                mobile:- [protected]
                                Account No :[protected]
                                +5 photos
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  J
                                  JanardanPadalkar
                                  Jan 10, 2019
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                                  Hi this is janardan.
                                  I am not sure why icici activated one assist plan and deducting some money every year from my account. On 9th jan i received message of deduction of rs. 1899 without any information. The sr number mentioned in message is sr[protected]. For more details please contact me on my email address.

                                  I need my money to be transferred back to me asap. Also, please de-activate one assist plan from my account.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Janardan,

                                  We regret the inconvenience caused. Please be informed, your membership cancellation is in process vide service request number 3875285 for the Insurance policy. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription. In case, if the renewal amount is debited you will get the same amount credited in your bank account within 5 to 7 working days

                                  Regards,

                                  Devendra,

                                  OneAssist, Social Media Team.
                                  JanardanPadalkar's [Complaint's author] reply, Jan 10, 2019
                                  Hi Devendra,

                                  Thank you for your quick response. Yes my renewal amount is debited on 9th Jan with SR588161203 and amount is Rs. 1899. I hope that will be credited in my bank account.

                                  What about my previous renewal amount which was debited year back from now?

                                  Regards,
                                  Janardan
                                  Dear sir I am lakhmi chand Arya sir mai pay card mai apna mobile number add krvana chahta hu plg my pay card me mera mobile number add kr do my pay card no. [protected] or mera mobile no. [protected] hai please add my mobile no.
                                  So thanks
                                  Mr. Lakhmi chand Arya
                                  Email [protected]@gmail.com
                                  JanardanPadalkar's [Complaint's author] reply, Jan 10, 2019
                                  Looks like you are in wrong place.
                                  ICICI Bank Customer Care's response, Jan 10, 2019
                                  Verified Support
                                  Dear Customer,

                                  Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    शिवानी मित्तल
                                    from Basi, Rajasthan
                                    Jan 10, 2019
                                    Resolved
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                                    Resolved

                                    As per msg received from icici about updating address as per rbi guidance for new updated atm card, i updated my communication address within time still my debit card posted to old address on 29.11.18 and after sending two mails to customer services neither my queries resolved nor i got any satisfactory reply. And not provided any complaint no. When i filed a complaint. This is annoying.
                                    Feb 13, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 10, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5kfs0) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      C
                                      Chandu Sparks
                                      from Hyderabad, Telangana
                                      Jan 10, 2019
                                      Resolved
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                                      Resolved

                                      Sir i am uco bank customer. I made a payment to icici bank of andhra university, gajuwaka, visakapatnam branch. But my account was wrongly debited and i lost 4800. So i asked icici bank, they dont reply me and i sent mail regarding my transcations still they are not responding, sarma kaladari who is an employee there tells cuckoo stories. So take action against him.
                                      Feb 10, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 10, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5kfrz) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Manager very bad
                                      ICICI Bank Customer Care's response, Jan 10, 2019
                                      Verified Support
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5kfrz_aaaa) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Try to deposit my amount in icici piplayana branch. Security guard says wait for 5min and I have waited 15 min. But there is no response. I was late for office. This is not good behavior for the customer.
                                      ICICI Bank Customer Care's response, Jan 10, 2019
                                      Verified Support
                                      Dear Gaurav Agrawal,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5kfrz_aaab) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Malay Kumar Mitra
                                        from Kolkata, West Bengal
                                        Jan 10, 2019
                                        Resolved
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                                        Resolved

                                        Dear sir,
                                        I have opened a sb a/c no[protected]
                                        (Cust. Id[protected]As senior citizen). Despite my several request my aadhar no[protected] & sb a/c no.[protected] has not been seeded with npci mapper to enable me to receive dbt including lpg subsidy from goi in my above account.
                                        I am a lpg gas customer no. T22716 lpg id[protected] of indane in the name of malay mitra.
                                        Please do the needful immediately so that my subsidy is credited to my above sb accoint.
                                        Your immediate action in this matter is
                                        Solicited.
                                        Malay mitra
                                        [protected]Mobile)
                                        Feb 11, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 10, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Malay Kumar Mitra,

                                        We will have our official get in touch with you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Hi,

                                        There is ECS charge that has been done 5 times on my account this month, Even though I had sufficient balance in my account. I need clear explanation on why was it done. also registering this as complaint.

                                        Acc no:[protected]
                                        Chandrakanth Nagaraj

                                        Phone : [protected]
                                        ICICI Bank Customer Care's response, Jan 10, 2019
                                        Verified Support
                                        Dear Chandra Kanth N,

                                        Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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