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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23733
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ICICI Bank reviews & complaints page 515

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A
Arvind
from Agra, Uttar Pradesh
Dec 22, 2018
Resolved
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Resolved

Address: Ghaziabad, Uttar Pradesh, 201012
Website: www.icicibank.com

Dear sir/madam,

I did not get any notification on my mobile or email about debit freeze on my account. When i call customer care of icici bank they said there is debit freeze on current account. I also visited my home branch vasundhra, ghaziabad, sector 13 several times but they also said they don't know exact reason and how to resolve it. My business is suffering from saturday 8th dec 2018. Icici bank will be responsible for any loss in my business.

My current account number: xxxxxxxxx
Account type: current
Ifsc: icic0001255
Branch: vasundhara (Ghaziabad)

It is requested that kindly instruct the concern official for providing me information/reasons for freezing of debit facility of above account. If any complaint against my proprietorship from anybody, may kindly be intimated to me so that this problem could be resolved. Amount deposited in my account is more than 25 lakhs, this amount is belong to my customers. Because of freezing of debit facility, i am not able to transfer to concern companies from which i am taking services. My customer are pressing hard to me for providing regular services as earlier was being provided by me to my customers. I am in deep tension and facing mental harassment since 8th dec 2018.

Sir, i am again request to you kindly look into this matter personally and provide me justice, urgently.

With kind regards,

Yours faithfully
Arvind kumar
Jan 27, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2018
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5jarw) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    O
    opgupta1938
    from Delhi, Delhi
    Dec 21, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi
    Website: Eazypay

    I made a payment to Delhi University NCWEB Of Rs 3035/- on
    30.11.2018 through eazypay. It has been more than 20 days but the amount has not been refunded in my account
    Although the payment to the university was made through other card and then it was received.

    it is a Case of double Payment, therefore please refund the payment made.

    Amount has been deducted from my account but the payment has not been received by the university.

    Name: O P Gupta
    Email ID: [protected]@yahoo.in
    CC Number ending 4001
    +1 photos
    Jan 23, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 23, 2018
    ICICI Bank Customer Care's response
    Dear Customer,

    We will have our official get in touch with you.

    Regards,
    ICICI Bank Customer Service Team
    Jan 09, 2019
    Updated by opgupta1938
    This issue has not been resolved yet and it has been 20 days.
    Jan 09, 2019
    Updated by opgupta1938
    Customer ID: opgupta151

    I made a payment to Delhi University NCWEB Of Rs 3035/- on
    30.11.2018 through eazypay. It has been more than 20 days but the amount has not been refunded in my account
    Although the payment to the university was made through other card and then it was received.

    it is a Case of double Payment, therefore please refund the payment made.

    Amount has been deducted from my account but the payment has not been received by the university.

    Name: O P Gupta
    Email ID: [protected]@yahoo.in
    CC Number ending 4001
    I did not do any transaction though money got deducted. Please return my money. Below is the sms i received from icici bank.

    Dear customer, txn of inr 79.00 done via debit card of acct xx2026 on 17-dec-18. Info: vin*google*pro
    Money was deducted 9 times for amountb79 rs and once for 130 rs
    My a/c Oustaning Charges in my account deact
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      N
      Narayanan5
      from Bengaluru, Karnataka
      Dec 21, 2018
      Resolved
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      Resolved

      I have a saving account with icici bank. The bank automatically made 30 (Approx) deductions of 30, 108, 118 inr and so on, as posdec chg amounting a loss of rupees 3500 (Approx) from my account.
      The bank executives blamed me for trying to use the card at online pos merchant without having any money in the account which resulted in transaction failed charges, though i don't have sufficient balance in my account.
      I didn't receive any sms or email of such failed transactions. I had some balance and on 21, 22 oct 2018, the bank deducted the above mention amount automatically and no alert was given for the same. I want all the deductions made as part of posdec chg to be refunded and also want the bank to alert me of failed transactions due to insufficient funds as i can avoid these annoying deductions.

      If you want to claim that i made insufficient transaction withdrawl then please send the proof where did i tried to swipe as i am damn sure i haven't used icici debit card for last 10 months.
      Jan 21, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 21, 2018
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5j793) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        P
        priya2688
        from New Delhi, Delhi
        Dec 21, 2018
        Resolved
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        Resolved

        credit card recovery harassment complaint

        Address: 110023

        I want to lodge a harassment complaint against rahul nayak from icici bank recovery department in new delhi. I owed a credit card from icici bank for more than 3 years now and have been very regular in paying back since then. Not even for a single month, i have missed a payment since 2015 but due to some unforeseen circumstances, i have an outstanding of 18000 today.

        I have not denied the payment but asked for a some time...
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        C
        cslatha
        from Delhi, Delhi
        Dec 21, 2018
        Resolved
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        Resolved

        Address: Krishna, Andhra Pradesh

        I have paid an amount of rs.12500/- in favour of kl university, vijayawada, towards tuition fee for 1st year csc on 20.12.2018 at 1.30 pm - through debit card - andhra bank
        Name of student - m sasank reddy,

        Reference no shown in my bank statement is as follows postxn/eazypayicicibankltd/00227860.
        Amount not received by the university, not reverse back to my account
        Ph no of card holder [protected], mail id [protected]@gmail.com
        Jan 21, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 21, 2018
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. Our official will get in touch with you.

        Regards,
        ICICI Bank Customer Service Team
        I have a loan account and it happened to be my account balance less than actual amount to be debited, for that icici has charged 413 RS from my account and it's not good. Please do credit back the same amount to my account as this is not fair.
        ICICI Bank Customer Care's response, Dec 21, 2018
        Verified Support
        Dear Pavan,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5j799_01) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Sagarsalve525
          from Morjim, Goa
          Dec 21, 2018
          Resolved
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          Resolved

          Address: 411047

          My name is sagar salve and i'm holding a salary in icici bank for the past 3 years. I just saw today when i checked my account online, that 9 time i have been charged posdec chg of rs. 29.50 each on december 20th 2018 and the description says:

          1 20/12/2018 posdec chg/13-12-18
          Dr inr 29.50.

          I[censored] see my bank statement there is lots deductions in past 3yrs. I am ignoring but at this bank deducting 9time postdec charges.
          So i am requesting please refund my whole postdec charges from last 2 yrs to till date.
          +1 photos
          Jan 21, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 21, 2018
          ICICI Bank Customer Care's response
          Dear Sagar Salve,

          We have made a note of your concern. Our official will get in touch with you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Sourabh garg
            from Pundri, Haryana
            Dec 20, 2018
            Resolved
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            Resolved

            Sir,
            I am totally harrased from the service icici bank is providing about 10 times posdec charges deducted from my account which was completly without any reason without prior warning. I am totally dissatisfied with their such approach to their customers as well resulting in loss to customer.
            Kindly work forward to resolve my problem as well refund my money back as it matters a lot to me.
            It is hard earned money as i am earning about 10000 per month. Such a loss will destroy me and my family.

            Acc holder name — sandeep kumar
            [protected]
            Dist fatehabad
            Haryana
            Jan 21, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 21, 2018
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Refund amount

            regarding posdec charges deducted from my account no. 316301500189 - Comment #3304103 - Image #0
            ICICI Bank Customer Care's response, Dec 21, 2018
            Verified Support
            Dear Customer,

            We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5j782_aaaa) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            I was recharged Jio 50rs payment was done but recharg was not successful

            regarding posdec charges deducted from my account no. 316301500189 - Comment #3304148 - Image #0
            Ðj Mani's reply, Dec 19, 2018
            I want recharg right now
            ICICI Bank Customer Care's response, Dec 21, 2018
            Verified Support
            Dear Customer,

            We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5j782_aaab) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              K
              kspd
              from Chengalpattu, Tamil Nadu
              Dec 20, 2018
              Resolved
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              Resolved

              Address: Bangalore, Karnataka, 560024

              I, am krishna nand pandey, have been an account holder in icici bank, icici tower, 1 commissariat road bangalore branch, for last five years. Due to some circumstances i had to withdraw amount in the month of jul 2018, keeping rs 11275/- balance in my account. Despite maintaining more than rs 10, 000/- in the account, bank withdrawn mabchgs +gst rs 305.71 for jul18, rs 708 each for aug 18, sep18 and oct 18. (Total mabchges rs 2429.71) without any notice or pre intimation.
              2. I would like to request to kindly look into the matter and refund the charges at the earliest.

              Thanks
              Jan 21, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 21, 2018
              ICICI Bank Customer Care's response
              Dear Krishna Nand Pandey,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5j784) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Dec 24, 2018
              Updated by kspd
              UID (a5j784) My contract No is [protected]. email ( [protected]@gmail.com).
              I, am krishna nand pandey, have been an account holder in icici bank, icici tower, 1 commissariat road bangalore branch, for last five years. Due to some circumstances i had to withdraw amount in the month of jul 2018, keeping rs 11275/- balance in my account. Despite maintaining more than rs 10, 000/- in the account, bank withdrawn mabchgs +gst rs 305.71 for jul18, rs 708 each for aug 18, sep18 and oct 18. (Total mabchges rs 2429.71) without any notice or pre intimation.
              2. I would like to request to kindly look into the matter and refund the charges at the earliest.

              Thanks...
              There has been no response from customer care as on date nor any official of the bank contacted so far.
              Request to address the issue at the earliest.
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                C
                chiranjeevi9999
                from Hyderabad, Telangana
                Dec 20, 2018
                Resolved
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                Resolved

                Address: Hyderabad, Telangana
                Website: icici

                Dear sir,

                My account was debited as ecsrtnchg 472 inr for many times. I dont understand what is ecsrtnchg and every month my account was debiting in this. Please find the snapshot of the bank ministatement.

                Account number:[protected]

                Thanks & regards,

                Ganthagoru chiranjeevi
                [protected]
                +1 photos
                Jan 22, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 21, 2018
                ICICI Bank Customer Care's response
                Dear Ganthagoru Chiranjeevi,

                We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  Pavan Nagabhushanam
                  Dec 20, 2018
                  Resolved
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                  Resolved

                  Address: 560037
                  Website: ICICI

                  I am an icici bank customer. On 18 dec 2018 ecsrtnchg charged 413 rupees, on 8 december 256 rupees and on 16 november 156 rupees. I don't know what the charges ecsrtnchg... The bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good. Please return my charged amount. My email id is [protected]@gmail.com

                  Thanks & regards,
                  Pavan
                  Jan 24, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 20, 2018
                  ICICI Bank Customer Care's response
                  Dear Pavan Nagabhushanam,

                  Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    Pborthwick
                    from Mumbai, Maharashtra
                    Dec 20, 2018
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra, 400053

                    Dear sir/madam
                    I am a holder of icici fixed deposit receipt
                    Folio no 204if0037070 cumulative (B/i)

                    Fixed deposit receipt number 204i0011718 c 24

                    Date of maturity: 01/03/2003

                    I want to know the status of my account and how do i proceed further on
                    This whom should i contact?

                    After submiting a complaint on this forum i had received a call from your customer service wherein i was asked to scan and mail the fd certificate to [protected]@icicibank.com and that they would follow up.

                    I have done the needful and have emailed the document to the id requested, and have not received any response thereafter.

                    Request you to kindly look into the same.

                    Please mail me the details on [protected]@gmail.com

                    Awaiting a response.

                    Thanks

                    Pearl borthwick
                    Jan 20, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 20, 2018
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We will have our official get in touch with you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      G
                      gazi.rohman786
                      from Aizawl, Mizoram
                      Dec 19, 2018
                      Resolved
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                      Resolved

                      Address: 783127

                      Dear sir/madam
                      I have applied for icici credit card and i got a massage "dear customer, credit card - fresh for your account xx0000 has been sent by speed post, ref. No. Ea[protected]in on 26-oct-18".. Whenever i check for its status and result found 04/11/2018 03:09:00 guwahati nsh item dispatched. I still didn't get...

                      Card delivery address-add-vill-barkolia surjomoni po-ravatary dist-dhubri, assam pin-783127

                      Regards

                      Name - gazi rohman
                      Add-vill-barkolia surjomoni po-ravatary dist-dhubri, assam pin-783127
                      Email-gazi. [protected]@gmail.com
                      Name of bank - icici bank, dhubr branch
                      Ifsc code-icic0001322
                      Jan 26, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 20, 2018
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We will have our official get in touch with you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        D
                        D. CHATTERJEE
                        from Pune, Maharashtra
                        Dec 19, 2018
                        Resolved
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                        Resolved

                        Address: 700009
                        Website: [email protected]

                        1. Certifcate no.521 to 523 in the name of subhas guha thakurta & satyajit guha thakurta

                        2. Certificate no. 527 to 529 in the name satyajit guha thakurta

                        3. Certificate no. 524 to 527 in the name of pratima guha thakurta

                        4. Certificate no. 530 to 532 in the name ila guha thakurta

                        The above certificate redemption date has been expired on 31.10.2018, kindly forward us your cell number & address to send our original certificate for redeem the amount in our bank account.
                        Jan 20, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dec 19, 2018
                        Updated by D. CHATTERJEE
                        We want to Redeem the Bonds.
                        Verified Support
                        Dec 20, 2018
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5j4s5_1) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Prakash8785
                          from Pune, Maharashtra
                          Dec 19, 2018
                          Resolved
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                          Resolved

                          Address: Indore, Madhya Pradesh, 453555

                          I have been wrongly charged amount of 199 Rs from my account for Google VIN*GOOGLE*Hea. I have not subscribed for any service from google nor did i pay for any service from google. How can the amount be deducted from my account XX6810 on 19 Dec. Without any OTP the amount has got deducted. This is the second time it has happened. Contacted customer care they are asking for blocking the card why should i block the card here.
                          Jan 22, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 20, 2018
                          ICICI Bank Customer Care's response
                          Dear Prakash,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5j5p2) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Sakti Prasad Jagdev
                            Dec 19, 2018
                            Resolved
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                            Resolved

                            On 8th dec'2018, i had tried withdrawing money from nbk atm at kuwait airport using a icici international coral debit card. Somehow i was not able to get the cash as one blue screen error happened but i got the cash debit error message.

                            Later on 10th dec'18 i have informed the customer care lodging a complaint no - sr[protected]. They mentioned it would be resolved withing 7 working days but no actions had been taken yet.
                            Jan 19, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 19, 2018
                            ICICI Bank Customer Care's response
                            Dear Sakti Prasad Jagdev,

                            We regret the inconvenience caused. Our official will get in touch with you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              B
                              B.D Agrawal
                              from Ahmedabad, Gujarat
                              Dec 18, 2018
                              Resolved
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                              Resolved

                              Address: Ahmedabad, Gujarat, 380015
                              Website: www.icicibank.com

                              18 december 2018
                              Subject: undue interest charge and igst on credit card payment
                              Reference no. Icici credit card no. [protected]
                              Dear sir,
                              I bhagwandas agrawal am icici credit card holder, in my bill of 19th november i have been wrongly charged with rs. 2275.10/- which includes interest charge and igst i. E. 1813.81 + 461.49 respectively. But on the contrary my due date to pay was of 6th november for which i paid my bill amount way before time that is on 3rd november through click to pay attached below my sbi account statement which even after repeated mails and calls to icici has failed to reverse such wrongfully imposed charges.

                              Hope to receive a positive response by providing a speedy reversal.

                              Regards,
                              Bhagwandas agrawal
                              [protected]
                              3, kameshwar park society
                              Bh gold coin complex
                              Near jodhpur crossroad,
                              Satellite - 380015
                              +3 photos
                              Jan 20, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 19, 2018
                              ICICI Bank Customer Care's response
                              Dear Bhagwandas Agrawal,

                              We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                D
                                Deepakksy
                                from Beliator, West Bengal
                                Dec 18, 2018
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                                Address: 721133

                                Dear Sir,
                                My name is Deepak Das. I am from West Bengal. Paschim Medinipur

                                I had a money transaction of 15347 rs. through BHIM app to this link -
                                http://bit.rnlic.com/r/lJPbF7 via
                                [protected]@icici (payment gateway) at 15/12/2018.
                                Transaction id is[protected].
                                Screenshot attached. Till now the money is not updated to reliance Nippon.
                                Please help me.
                                Thanks and regards
                                +1 photos
                                Dec 18, 2018
                                Updated by Deepakksy
                                Please return my money as soon as possible
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                                  H
                                  from Noida, Uttar Pradesh
                                  Dec 18, 2018
                                  Resolved
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                                  Resolved

                                  Address: 110025

                                  Sir,
                                  This is haseeb ur rehman from delhi and my account no is :[protected]
                                  Ac holder name:-bernard developers pvt ltd

                                  Sir, today i had revieved a msg from icici bank stating that cheque isshued 811307 of inr 3200000 has bounced due to funds insufficient.
                                  But i want to make this in your kind knowlege that no sach check has been isshued by me.
                                  Not even above mentioned cheque but any cheque in the past three years (Approx) had been isshued by me as i had resigned from the compney in 2013 as a director
                                  Plz find and take strick action against this.
                                  Regards
                                  Haseeb ur rehman shamsi
                                  Cont:-[protected]
                                  Email:[protected]@yahoo.com
                                  Jan 19, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 19, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    ashishjain45
                                    from Surat, Gujarat
                                    Dec 18, 2018
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi
                                    Website: Www.icicibank.com

                                    My icici bank account is debited with 1899 rupees as oneassist plan activated without my permission. The amount should be refunded as early as possible as this plan is not required by me. My details as follows
                                    Account no[protected]
                                    Name - ashish kumar jain
                                    Mobile no - [protected]/ [protected]
                                    Mail - [protected]@yahoo.com

                                    Such kind of cheating is doing by one of the top private bank is shameful.
                                    Jan 19, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 19, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      K
                                      kartheekn
                                      from Bengaluru, Karnataka
                                      Dec 18, 2018
                                      Resolved
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                                      Resolved

                                      Address: 560004

                                      Hi team,
                                      This is karthikeyan govindaraj and i have applied for the credit card on november 24th but till now i have not received any revert from your end i want to know the status of my application and i want to get my credit card as soon as possible. I am waiting for the positive results from your side. Because i was fully fed up with the response given by you. Executive who collected and verified my documents is mr. Sreenivas and his contact number was [protected]. Take the necessary action and revert soon
                                      Name : karthikeyan govindaraj
                                      Mob : [protected]/[protected]
                                      Application number : a[protected]
                                      Jan 18, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 18, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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