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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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A
arun saini Saini
Mar 13, 2019
Resolved
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Address: 701 gali no 2 shivpuri niwari road modinagar, Ghaziabad, Uttar Pradesh, 201204

I was paying fees of railway form (Reg no [protected]) but transaction failed and balance deducted on 11/03/2019. But i have not received my deducted balance till now and i have sent 2 complain mail but they are not giving any response.

Application name - railway recruitment board
Application no - [protected]
Application name - railway recruitment board
Application no - [protected]
Examination name - cen 02/2019 for paramedical categories
Date - 11/03/2019
Time - 5:39
Candidate name - sanjay singh
Customer card holder - arun saini
Apr 18, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 13, 2019
ICICI Bank Customer Care's response
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qh3r) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Sir my cevil report show unidentify loan icici bank plz chq now and delate this entry loan account number VBBLW[protected]
Ye loan mene nahi liya plz chq kero
ICICI Bank Customer Care's response, Mar 14, 2019
Verified Support
Dear Sumeet,

We have made a note of your concern. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team
Need details of th bonds bought
ICICI Bank Customer Care's response, Mar 14, 2019
Verified Support
Dear Jasmeet Sawhney,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5qh3r_02) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Hi,
Good Evening !

Before one a week my Credit card has been blocked. I don't know why its happening. So I requesting you please Unblocked the Credit card.

The below is credit card number :
[protected]

Kindly help me.
ICICI Bank Customer Care's response, Mar 14, 2019
Verified Support
Dear Customer,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
While doing transaction in ICICI, at first attempt i entered wrong grid value with one number at the time itself it's got disabled. I contacted customer care but no use, Kindly rectify my issue. Treat this is very emergency.
ICICI Bank Customer Care's response, Mar 14, 2019
Verified Support
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5qh3r_04) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
My food order is cancelled by Foodpanda. They are telling that money is refunded to my ICICI multi wallet card. But money is not credited. Can anyone look into this and help me !
Foodpanda is saying that money is refunded, but I couldn't found in my account!! I was confused where they went ..!
ICICI Bank Customer Care's response, Mar 14, 2019
Verified Support
Dear Customer (Pavan Puvvada),

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5qh3r_05) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    J
    Jyoti8984324476
    from Talcher, Odisha
    Mar 13, 2019
    Resolved
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    Resolved

    Dear sir
    I request you to pay my amount as soon as possible. My self jyoti from bhubaneswar i waspaying my loan amount but it was cut by [protected]@icici the amount was rs 5085. Sir it was really urgent for me. My loan date is march 19. Please clear me this before my loan date. Its an request you please refund it to me. I am belongs from a poor family and the amount was to big for me to earn. Its my hard earning money i beg you sir please refund the amount as soon as possible sir.
    Apr 14, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 14, 2019
    ICICI Bank Customer Care's response
    Dear Customer (Jyoti[protected]),

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qiul) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      J
      Jyoti8984324476
      from Talcher, Odisha
      Mar 13, 2019
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      Hi
      I am jyoti from bhubaneswar. I was paying my loan amount but its was debited by [protected]@icici. On march 12 2019. I was sending you the attachement of payment that you can also check it. Please refund my money as soon as possible because it is my loan amount loan i have to pay at march 19 2019.. I beg you all to pay my money urgently. Once again i requsted youto pay my money it was rs 5085. It was an a huge amount so please refund me back.
      I have recharged ₹349 in my jio app using upi id..The money is debited from my account and it is shows as payment successful. But the mobile number didn't get recharged. Transaction id is[protected].i want immediate refund..plz consider this.
      My name is sunny I have pay my due EMI 5159 any has been debit from my account but not receive thired party app please refund my money my email [protected]@gmail.com
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        S
        Santoshmoharir
        Mar 12, 2019
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        I have been using my Internet bank account for long and now its saying it is disabled, I called customer care about a month ago and the customer care representative said that she activated it again but it never got activated. Also i am seeing an option to generate password using registered email but when i go to step 2 i dont see an option to give email address.

        This is sheer representation of poor services that ICICI Bank does offer. Whenever I call customer care number, it never gets connected. Poor poor service !!!

        How do I get the internet banking user id reactivated?
        ICICI Bank customer support has been notified about the posted complaint.
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          J
          Jyoti8984324476
          from Talcher, Odisha
          Mar 12, 2019
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          I was paid my loan amount of kreditbee but it was deducted by [protected]@icici.the amount was 5085 rs.it was so urgent please repay it as soon as possible.my loan amount was paid on 19 march please repay it to me as soon as possible.it was so urgent i need my money to my account urgently.
          please dont be fraud i need my money .i need it.i was not rich.itwas my money to repqy the loan .
          ICICI Bank customer support has been notified about the posted complaint.
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            V
            ViShnu0433
            from Hyderabad, Telangana
            Mar 12, 2019
            Resolved
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            Resolved

            Address: Hyderabad, Hyderabad, Andhra Pradesh, 500081

            Today i observed that money got deducted from my icici account stating regarding ecsrtnchgs. But i haven't received any call or sms. I would like to know is this default deduction from bank regarding any service or is it something fishy.. Atleast i need acknowledgement before doing some transactions on my account.. I will seriously take this into consideration if it happens again.
            Apr 12, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 12, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qe77) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              G
              grvgarg29
              from New Delhi, Delhi
              Mar 12, 2019
              Resolved
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              Resolved

              Address: F 304,JAWAHAR PARK ,1ST FLOOR FLR, DEVLI ROAD ,KHANPUR, New Delhi, Delhi, XXXXXX

              Dear team,

              Lien was activated in my account due to non payment of credit card dues. I have reminded many times to the bank that i am facing some financial issue so remove all pently and interst and finance charge and convert all my emi in 36 months so that my cibit do not hamper, or else please settle in one time payment.

              My mobile no [protected]
              Apr 12, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 12, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                R
                Rishabh Kawale
                from Mumbai, Maharashtra
                Mar 12, 2019
                Resolved
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                Resolved

                Address: Kalyan, Thane, Maharashtra, 421306

                Before one month i got ransom call about one assist plan and they says just hear our plan. After he tell plan he says u got other call in a minute for asking have u hear detail about one assist plan. Then i got call as he says and i say yes i heard, then he says ok thank u and now when my salary is put in my account they deducted sum of 1899 what the hell they do with icici customers. Is this is a service? I want my whole refund of amount 1899 either i go to my icici bank and raise complaint. Kindly do the process and i need a rply on this.
                Mobile number [[protected]]
                Icici bank customer
                Apr 12, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 12, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Dear Rishabh,

                Greetings from OneAssist...!

                We deeply regret for the inconvenience caused to you & appreciate your patience.

                The mobile number given is not viewable hence, we are unable to locate your account. Requesting you to kindly share the customer ID or registered mobile number at our registered email id [protected]@oneassist.in.

                Note: Real vigilance starts with you. Do not share any personal details (mobile number/membesrhip details) on this site as it may lead to a fraudulent activity. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected

                Should you require any further assistance, please reach us on our customer care toll free number[protected].

                Regards,

                Team OneAssist
                Dear Vrushabh,

                Greetings from OneAssist!!!

                As per the telephonic conversation, all the details will be notified to you on your registered email id. Request you to check the same.

                Note: Real vigilance starts with you. Do not share any personal details (mobile number/membesrhip details) on this site as it may lead to a fraudulent activity. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected

                Should you require any further assistance, please reach us on our customer care toll free number[protected].

                Regards

                Team OneAssist
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                  M
                  Manish Indolia
                  from Ahmedabad, Gujarat
                  Mar 12, 2019
                  Resolved
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                  Resolved

                  Address: Jaipur, Rajasthan

                  Hello icici,

                  My name is manish indolia using coral credit card# [protected], in the month of january due to some unavoidable reasons was not able to pay the total amount due.

                  But after confirming with your executive, made the minimum amount due to avoid interest charges, unfortunately current month statement carrying interest charges.

                  Kindly reverse the same so i will make the payment of the remaining balance after deducting the charges or i need to close the credit card account if force to pay the interest charges.

                  Kindly contact me on [protected] & [protected].

                  Appreciate your assistance & timely help.

                  Attached is the screenshot of the statement.

                  Regards,
                  Manish indolia
                  Apr 13, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 12, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    J
                    jainnaman28
                    from Delhi, Delhi
                    Mar 12, 2019
                    Resolved
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                    Resolved

                    Address: Jaipur, Rajasthan, 302004

                    Today i got debited with a taxation. Amount of rs. 797.68 from my icici bank account in the name of some 'vsi*digital riv'.
                    I never made this transaction or i do not have any clue or information about the this transaction. Even in the bank statement there is no clear details about the transaction. I wanted to know the transaction details and block this payment if it's a fraud payment.
                    Apr 18, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 12, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We have made a note of your concern. Our official will get in touch with you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      kushal02
                      Mar 12, 2019
                      Resolved
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                      Resolved

                      Address: Pune, Maharashtra, 411045

                      I did apply for icici bank credit card and received in time as well. However, i did not activate the card and hence, did not use as well.

                      After a year, i was charged an annual fee, wherein during the time of issue i was clearly informed that the card is lifetime free of cost.

                      My point is:-
                      Firstly, i did not activate the card. I did not use the card at all.
                      Secondly, i was informed that it is life time free of card card. How come i am charged now?
                      Apr 13, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 12, 2019
                      ICICI Bank Customer Care's response
                      Dear Kushal,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qdcg) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        N
                        Nirmal Kumar C
                        from Bengaluru, Karnataka
                        Mar 11, 2019
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                        Hi all,

                        I have my credit card no [protected], it was not used for long time, i have received the sms stating that i need to pay 3000+. But i have not used this card anywhere and also i couldnot fetch that details through online. May i know the transaction details which i have done for 3000+. Because i have to settle this amount (If it is realy i spent) and it should not affect my cibil score.

                        I have not received any mails.. I got only sms after long time to pay the amount. Last week i called over the phone to customer care they said that i have redeemed the rewards points for my old card, redeeming the rewards points they have chareged 100 rs, for that 100 rs i have not paid, hence interest and penalty 3500+ for that 100 rs.. So i have requested to revive the amount, they said that with 3 days please pay 1500rs or else you have to pay that 3000+ full amount this will be affect your cibil score and you cant get any of the loan from any bank like that they have threatened.
                        So i dont know what i shall i do for that?.. Either i need to go for consumer court or i need to talk to icici bank customer care to settle the amount. But at last i cannot afford that full amount.. For 100 rs (That also previous card of redemption points) they will be charging more than 3000+ not acceptable.

                        Kindly let me know the details and prodedure to close this issue.

                        Regards
                        Kumar
                        [protected]
                        ICICI Bank customer support has been notified about the posted complaint.
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                          N
                          Nirmal Kumar C
                          from Bengaluru, Karnataka
                          Mar 11, 2019
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu, 600094

                          Hi all,

                          I have my credit card no [protected], it was not used for long time, i have received the sms stating that i need to pay 3000+. But i have not used this card anywhere and also i couldnot fetch that details through online. May i know the transaction details which i have done for 3000+. Because i have to settle this amount (If it is realy i spent) and it should not affect my cibil score.

                          Kindly let me know the details and prodedure to close this issue.

                          Regards
                          Kumar
                          [protected]
                          Mar 11, 2019
                          Complaint marked as Resolved 
                          I have not received any mails..i got only sms after long time to pay the amount. Last week i called over the phone to customer care they said that i have redeemed the rewards points for my old card, redeeming the rewards points they have chareged 100 Rs, for that 100 rs i have not paid, hence interest and penalty 3500+ for that 100 rs..so i have requested to revive the amount, they said that with 3 days please pay 1500rs or else you have to pay that 3000+ full amount this will be affect your cibil score and you cant get any of the loan from any bank like that they have threatened. So i dont know what i shall i do for that ?.. Either i need to go for consumer court or i need to talk to icici bank customer care to settle the amount. But at last i cannot afford that full amount.. for 100 rs (that also previous card of redemption points) they will be charging more than 3000+ not acceptable. REgards Kumar 9600046787
                          ICICI Bank customer support has been notified about the posted complaint.
                          Mar 11, 2019
                          Updated by Nirmal Kumar C
                          MAy i know the reason why it is showing as resolved status ? Do i have option to reopen this case?
                          Verified Support
                          Mar 11, 2019
                          ICICI Bank Customer Care's response
                          Dear Nirmal Kumar C,

                          We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            Narendran Munusamy
                            Mar 11, 2019
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                            Address: ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India. Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051., Chennai, Tamil Nadu, 600088
                            Website: www.icicibank.com/card/credit-cards/credit-card.page

                            I received the mail from icici credit card branch to pay credit card joining fee of 500 + gst, but i haven't even received the credit card yet.

                            Feb 6 - application acknowledged. Ref no: [protected]
                            Feb 25 - application approved.
                            Mar 2 - dispatched to bank. Courier id (Awb [protected])
                            Mar 4 - i raised a complaint to their customer care stating again to deliver the card to their bank branch, as it would not be possible for me to receive the courier.
                            Mar 5 - again the courier got re dispatched to bank.
                            Mar 10 - i'm asked to pay credit card joining fee 500 + gst (90).
                            Mar 11 - again bank refused to accept the credit card.
                            Mar 11 - again courier re dispatched to bank. Courier id : (Awb [protected])

                            It is frustrating to keep receiving calls from their agencies to apply for credit card and now i need to run behind them to actually receive this credit card.

                            And it is completely strange for me pay the bill for a credit card, which i don't have.

                            Images attached for reference.

                            My contact mail id : m. K. Er. [protected]@gmail.com
                            My mobile no : +91 - [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
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                              R
                              Raju Konwar
                              Mar 11, 2019
                              Resolved
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                              Resolved

                              Address: Golaghat Tokani Circle, Hospital Road Branch, Golaghat, Assam, Golaghat, Assam, 785621

                              Your casher is too slow.. He doing his work like govt. Employee. My account is in the same branch and i was irritated from him... He take minimum 20 to 30 minutes per customer to make them payments or deposited money into customers.. So, i kindly request to you that please look over the matter and as soon as possible solv it.. Its a humble request from your customer... Thanking you...
                              Apr 12, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 11, 2019
                              ICICI Bank Customer Care's response
                              Dear Raju Konwar,

                              We have made a note of your feedback and shared it with the concerned team

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Sunder poswal
                                Mar 11, 2019
                                Resolved
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                                Resolved

                                Address: Air Force station bhuj khavda road Kutch gujarat-370001, Kutch, Gujarat

                                I have unauthorized atm withdrawal of rs35000 from my icici account on 24 feb 2019. I have raised sr[protected] against this withdrawal which is not done by me. Sr raised on 25 feb 2019 and i have submitted all necessary documents asked to me at nearest icici branch. But still my case not resolved. On the day o[censored]nauthorized atm withdrawal i have my atm with myself and i ensure that i have not given it to anybody on that day. I have also submitted police fir copy.
                                Apr 11, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 11, 2019
                                ICICI Bank Customer Care's response
                                Dear Sunder Poswal,

                                We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Avik1976
                                  from Diu, Daman and Diu
                                  Mar 11, 2019
                                  Resolved
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                                  Resolved

                                  I want to repeat the complain of abusive and threat calls against icici recovery agents from delhi miss jyoti. He again called today 11/3/19 in my number from her mobile no. [protected], [protected] and [protected] and again gave threats and abusive languages to my friends and relatives.
                                  In spite of settling all the credit card matter 9 years back i am getting these calls from icici bank recovery agents.
                                  I want to take legal action against icici bank and also will file a police case against all these recovery agents if these calls not stopped immediately.
                                  I want icici bank to take action immediately against their recovery agents immediately or else i will initiate both police and legal actions against icici bank with immediate effect.

                                  Avik mitra.
                                  [protected]
                                  Apr 21, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 11, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Avik Mitra,

                                  We regret the inconvenience caused. Our official will get in touch with you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    K
                                    Kruti Varma
                                    from Mumbai, Maharashtra
                                    Mar 11, 2019
                                    Resolved
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                                    Resolved

                                    Address: S G Road Branch, Sarthik II, Opp Rajpat Club S G Road,, Bodakdev, Ahmedabad, Gujarat 380054, 380054

                                    Without my consent, rs. 2000 has been deducted from my account on 11/03/2019 to 'dr. Tran for funding a/c [protected] 4730'.
                                    I have never subscribed to any policy, however this deduction has been done by icici. I want my money back and also want to get unsubscribed from any additional policy and don't want to face these deductions in future. Kindly help me in this regard as soon as possible.
                                    This reduction to dr. Tran for funding a/c [protected] 4730 is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
                                    Mar 28, 2019
                                    Complaint marked as Resolved 
                                    Money has been refunded. Thank you!
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 11, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Kruti Varma,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qal7) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      G
                                      guna_360
                                      from Bengaluru, Karnataka
                                      Mar 11, 2019
                                      Resolved
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                                      Resolved

                                      I transferred rs 25000 through imps on 11th march at 0.00 am from icici a/c to tmb a/c.

                                      Transaction remark : ref[[protected]]

                                      The amount did not get credited to the beneficiary account neither was refunded back to my account.

                                      But i got a message that said

                                      "dear customer, imps txn ref[[protected]] for rs.25, 000.00 is timed out at beneficiary bank on 11-mar-2016 00:03:37. Txn status will be updated by bene bank in 3 working days."
                                      Apr 14, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 11, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qaky) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        R
                                        Ruben Sunny
                                        from Tiruvalla, Kerala
                                        Mar 11, 2019
                                        Resolved
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                                        Resolved

                                        Address: Kottayam, Kerala, 686001

                                        It is with great grief, i am writing this complaint against the daylight robbery of icici bank ltd. Over the past 5 months, from october 2018 - february 2019. I have incurred pos decline charges of over rs 1000 in my icici bank account. Their explanation to it is that bank incurs charges when a merchant tries to access my account for funds. It is very clear and i have sorted out with the bank that my account or card linked not linked to services that incurs charges of this nature. It even happened after blocking my card which clearly indicates the gravity of the daytime robbery by the bank. Pos decline charges of rs 29.50 has been deducted multiple times leading to this amount of over 1000+ rupees.

                                        I am attaching a screenshot of the part of my bank statement for reference.
                                        Apr 14, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 11, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qaka) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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