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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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S
Suraj Kanase
from Pune, Maharashtra
Feb 11, 2019
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I recharged an jio no from my jio on 23rd of dec 2018 through upi through phone pay. Money deducted from my bank account but recharge not done. I raise complaint in phone pay and they clearified that, they successfully made payment to merchant india [protected]@icici. But my recharge not done. Also i didn't get refund
Here is details of transaction id
Ici170958a532d1417fbc593169bf6fdcbd
Utr[protected].. My phone pay registered number [protected] i attached the screenshot of transaction
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    NIV1511
    from Jamshedpur, Jharkhand
    Feb 11, 2019
    Resolved
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    Resolved

    Address: 700084

    Manisha gairola
    Customer service manager
    Icici bank limited

    I am amazed how could u permanently block my card on 6th i have given 600 and today 1830 i m supposed to give mr sandip marick said to request ur office…. My husb is sick pls excuse penalty and fines.
    Today i will do rs1830 paymt pls give new card
    Nivedita chatterjee
    14/8 pranabananda road, garia
    Kolkata-700084
    [protected]
    Mar 17, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 11, 2019
    ICICI Bank Customer Care's response
    Dear Nivedita Chatterjee,

    We regret any inconvenience caused. Our official will get in touch with you.

    Regards,
    ICICI Bank Customer Service Team
    Hi thy have made a lien on my saving account and whole my salary s been blocked for credit though the outstanding is paid and without informing how can thy take the decision to lien my salary account...
    ICICI Bank Customer Care's response, Feb 12, 2019
    Verified Support
    Dear Geet Lisha,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (047478_aaaa) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      M
      mafuz laskar
      from Silchar, Assam
      Feb 10, 2019
      Resolved
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      Resolved

      I have had complained in the past (Link https://www.consumercomplaints.in/icici-smart-star-account-opening-c1932197) i got an apology from their side but i got a different account made and i am yet to receive a debit card. It's really disappointing to see this.

      My bank account, a minor one, is already made but didn't get a debit. What's the use of it?

      I am really going to take it forward.
      Mar 14, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 11, 2019
      ICICI Bank Customer Care's response
      Dear Customer (mafuz laskar),

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (047477) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        akash@den
        Feb 10, 2019
        Resolved
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        Resolved

        Hi,

        I have recently moved to denmark for official work. My indian contact number got blocked due to inactivity. While login to internet banking i am getting the message "user id disabled, please regenerate online password".

        To generate online password we need urn. As my registered indian number got blocked so i am unable to get the urn through sms.

        I want to register my new denmark number in icici bank account.
        Mar 19, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 10, 2019
        ICICI Bank Customer Care's response
        Dear Akash,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (045379) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          R
          ramez111
          from Surat, Gujarat
          Feb 9, 2019
          Resolved
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          Resolved

          I had applied for credit card with regarding number - w[protected] agent came to our house collected all the documents fter few days he given me application number when iam trying to track it, its showing that wrong id!! One week has been passed still its not showing and pickup boy is bot picking my calls please make it as sooon as possible

          Name - pyaribee janimiya mohammad

          Number - [protected]

          If possible make call back
          Mar 14, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 09, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            ஆசீர் ஆசீர்
            from Bengaluru, Karnataka
            Feb 9, 2019
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            Address: 603002

            Dear sir/madam
            I had made a upi transaction around 3843inr emi amount to bajaj finance auto limited but through this mentioned payment gateway that is [protected]@icici. But the merchant did not receive the amount. For your reference transaction snapshot details attached below. Please kindly help me to get refund from this payment gateway. I hope it will be resolve. Thanks in advance.

            Regards
            Asirvatham
            [protected]
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              A
              ajoy batabyal
              from Bengaluru, Karnataka
              Feb 8, 2019
              Resolved
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              Address: Bilaspur, Chhattisgarh, 495006

              My icici credit card application number is [protected], i have applied on 07th jan 2019, but still day i have not got card, or any intimation about it.
              I have applied for icici credit card on base of axis credit card, as iam using axis credit card since 2014, and aim having good credit limit of 260000, on my axis credit cards, i was been assured by icici executive that i will get a icici credit card, but still i dont get any cards.
              Mar 12, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 08, 2019
              ICICI Bank Customer Care's response
              Dear ajoy batabyal,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (042276) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Avik1976
                from Diu, Daman and Diu
                Feb 8, 2019
                Resolved
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                Resolved

                I have been receiving regular threats by icici credit card recovery agents for the credit card payments which i have already cleared in 2010. They have been using abusive languages to me, wife and my friends and relatives inspite of settling all my dues. The numbers from which we are receiving threatening calls are [protected], [protected], [protected], and [protected]. Icici bank recovery agent miss jyoti is continuously giving threats and using abusive languages as well as saying bad words to me, wife, relatives as well as friends. If this continues i will initiate police complain against these recovery agents as well as icici bank and take proper legal actions if these type of threat calls doesn't stop immediately. I strongly want icici to take actions against these recovery agents and also apologize to me for creating unnecessary harassment.

                Avik mitra
                Mo-[protected].
                Mar 12, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Feb 08, 2019
                Updated by Avik1976
                I want to make a complain against icici bank credit card recovery agent miss jyoti who inspite of settlement of all dues of my credit card in 2010 still called me yesterday 7/2/19 and said abusive language to me my wife and my old office colleagues and relatives to make the payments. This was done by icici recovery agent 5 years back when i made similar complaints against icici bank in consumer forum and after that i received a call from icici head office of mumbai apologizing for their behavior and they promise never to repeat that again. But yester again after 5 years i got calls from no. [protected] by miss jyoti to me and my wife givings threats and make abusive language. I want immediate action against fraud icici bank to be taken immediately for such harsh behavior against a matter already settlement 10 years back and also acknowledged by icici 5 years back. Please do the needful urgently.
                Verified Support
                Feb 08, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Feb 11, 2019
                Updated by Avik1976
                I want to repeat once more the complain of abusive and threat calls against icici recovery agents from Delhi Miss jyoti. He again called today 11/2/19 in my number from her mobile no. [protected] and again gave threats and abusive languages to my friends and relatives.
                In spite of settling all the credit card matter 9 years back I am getting these calls from icici bank recovery agents.
                I want to take legal action against icici bank and also will file a police case against all these recovery agents if these calls not stopped immediately.
                I want icici bank to take action immediately against their recovery agents immediately or else I will initiate both police and legal actions against icici bank with immediate effect.
                Avid Mitra
                Mo-[protected]
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                  S
                  Sandip Saha
                  from Kolkata, West Bengal
                  Feb 8, 2019
                  Resolved
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                  Resolved

                  Hi team,
                  Today i booked one indigo flight ticket for kolkata to bangalore with 4422/- inr which was failed. Unfortunately amount got deducted from my bank accout and not credited yet. Kindly refund it.
                  Transaction was initiated by billdesk.

                  Here is the details:
                  Transaction id - 927ced1bb[protected]
                  Account no[protected]
                  Amount - 4422/-
                  Bank - icici
                  Mar 11, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Feb 08, 2019
                  Updated by Sandip Saha
                  As per ICICI payment Id is :[protected], but indigo has not received any payment, it is either bank or bill desk fault, I need my money back at the earliest.
                  Feb 08, 2019
                  Updated by Sandip Saha
                  The payment gateway ID us pici[protected] billdesk confirmed not received the money. So it needs to fix by ICICI bank.
                  Verified Support
                  Feb 08, 2019
                  ICICI Bank Customer Care's response
                  Dear Sandip Saha,

                  We regret any inconvenience caused. Our official will get in touch with you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Feb 11, 2019
                  Updated by Sandip Saha
                  Why still not credited if it is failed it should not take much time to get refunded, I am ur customer since 8 years and thus service from icici bank not expected.
                  Hi

                  I made a wrong transaction on 30th jan amount of 10000 to some X person credit card instead of mine there is no response from ICICI Bank and the phonepe

                  Whom to contact and how to get my amount back
                  Could you please help out me

                  Waiting for refund
                  ICICI Bank Customer Care's response, Feb 8, 2019
                  Verified Support
                  Dear Mamidala Aneesh,

                  We request you to email us your concern with your contact details on [email protected]. Please mention the UID (041318_01) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Akshay_05
                    from Pune, Maharashtra
                    Feb 8, 2019
                    Resolved
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                    Resolved

                    Address: Ghaziabad, Uttar Pradesh

                    Details of payment :
                    Payment to icici - eazypay
                    Paid for dr. A. P. J abdul kalam university 4th year exam fee.
                    Fees payment done by pnb debit card. (7500/- rs.)
                    Transaction id : [protected]
                    Reference number - [protected]_[protected]
                    Date : 27/11/2018

                    Sir, my issue is regarding to failure of payment. On 27th november, 18 my account balance was deducted twice while making a payment for 4th year aktu examination fees of rs 7500 to through eazypay - icici gateway.

                    In brief :-

                    Actually, the matter is when i proceed to payment page after entering all the credentials of my debit card then their server would be taking more time in redirecting. At last, after a duration 5 minutes, the website shows me an error message in which it is written that"we regret the inconvenience, payment declined and it may be taking longer time to respond. Please close the browser and revise your payment". But fees was not updated on the website) and asking me to do your transaction again because the last transaction was failed. Then, as per this website request, i went for payment again with the same credentials of my debit card and surprisingly, this time my payment was successful. After all that, i got a transaction alert from punjab national bank that my balance was deducted twice from my account. Now, my question is that why did my balance deduct for 1st time despite the fact that the payment done by me at that time was failed?? This means payment is done two times. I want you to please make a refund to me for the balance that is incorrectly deducted from my account. I also made a complaint to the pnb bank and the response was delayed. I would be grateful if this issue could be resolved without further delay.

                    Candidate name - akshay dashottar
                    Deducted from the account of nandita dashottar
                    Account type - savings account
                    Email - [protected]@gmail.com

                    [protected] i will send you my contact no. Through email after getting any response from icici - eazypay customer support.

                    Thank you
                    Mar 12, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 08, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Feb 18, 2019
                    Updated by Akshay_05
                    There is still no response from the ICICI bank.Till when will the complaint be looked into?
                    I don't when I opened my account in ICICI Bank
                    But I now due to that I am not able to use my salary account in ICICI bank. And I don't have any bank details regarding that account and I am not able to use Google pay. As I am having only last 4 digit of account number.
                    Kindly look into this
                    I have only one account
                    ICICI Bank Customer Care's response, Feb 8, 2019
                    Verified Support
                    Dear Piyu Singh,

                    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (042312_1) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    I have an account in ICICI. They have debited amount of Rs300 as Dcard fee. I did not activate any such scheme. Please help where should I complain.
                    ICICI Bank Customer Care's response, Feb 8, 2019
                    Verified Support
                    Dear Jana Ingarsal,

                    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (042312_01) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      sanjayshrm19
                      from Mumbai, Maharashtra
                      Feb 8, 2019
                      Resolved
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                      Resolved

                      Address: 400064

                      Hi,
                      My name is sanjay sharma and today i am sharring the very dissatisfaction customer service of my icici bank and my friend named riyaz khadim's bank of india.
                      On 28th december 2018, my friend was transferring the amount of rs.5000/- from his bank of india to my icici bank account through imps but due to typing error the amount has been transferred to wrong icici account. So, my friend immediately went to bank of india said the incident and they have told to submit indemnity form to charge back the amount.
                      So, he submitted indemnity form with stamp duty which he brought from citizen co-operative bank.
                      And bank of india - the imps team had submitted the case history with indemnity form to the imps team of icici bank.
                      On same time i have requested with written letter to my icici bank to block the amount of rs.5000/- from the wrong account of icici which was wrongly transferred.
                      However, they blocked the amount from wrong account but still case is not resolved.
                      Now, we alternatively going to our respective bank and ask the further resolution but no help from any one. The bank if india says that they have not received any response from icici bank and my icici bank still staying you have to take follow up from bank of india and the imps team of icici bank.
                      We are really helpless now.
                      Please somebody help on same or guide us who is the right person so we can get proper help.
                      Feb 8, 2019
                      Complaint marked as Resolved 
                      Below are the emails but no response from Team imps bank of india: Dear Madam As reverted earlier request to take up the case with IMPS team for reversal. Thanks & Regards Dilip Mishra Branch Manager Mob:+91 9004419097 From: Dilip Mishra /RCLG/IBANK/MALAD Sent: Tuesday, January 08, 2019 8:53 AM To: Malad (West) Cc: IMPSQUERY /CLO_TRANS/IBANK/CDVL Subject: RE: wrong NEFT doen by our customer a/c 003110100052554 Dear Madam Request to raise your query through IMPS team. Regards Dilip Mishra From: Malad (West) [mailto:[email protected]] Sent: Monday, January 07, 2019 5:37 PM To: Dilip Mishra /RCLG/IBANK/MALAD Cc: IMPSQUERY /CLO_TRANS/IBANK/CDVL Subject: Fw: wrong NEFT doen by our customer a/c 003110100052554 Dear Sir/Madam our customer having account no. 003110100052554 in the name of Noorjahan h Khadim has doen IMPS T Ref no. IMPS/835815975808/AS RIYAZ HYDER on 28.12.2018 for Rs. 5000/-in lieu of payment to a/c no. 038801570851 in the name of SANJAY R SHARMA. But he has wrongly entered the a/c no. as 038801570581. Please, earmark the amount and return the amount to our customer's account no. 003110100052554 in the name of Mr.Noorjahan h khadim. The customer has given the indemnity for the same. kindly do the needful. Regards Swati Mayekar Malad (W) Branch, Mumbai North Zone "This message contains some privileged information and is intended only for the recipient named. If you are not the named addressee of this e-mail including attachments, if any, you should not disseminate, distribute, print or copy this e-mail. Please notify us immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Although Bank of India has taken reasonable precautions to ensure no viruses are present in this e-mail; Bank cannot be held responsible in any manner for any loss or damage arising from the use of this email or attachments." "Print this mail only if absolutely necessary. Save Paper. Save Trees." "The information contained in this e-mail and any attachments to this message are intended for the exclusive use of the intended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended recipient, please note that you are not authorised to disseminate, distribute or copy this e-mail or any parts of it or act upon/rely on the contents of this e-mail in any manner. Please notify the sender immediately by e-mail and destroy all copies of this e-mail and any attachments. Please also note that ICICI Bank or its subsidiaries and associated companies, (collectively"ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on the ICICI Group unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects and please note that ICICI Group accepts no liability or responsibility for any damage caused by any virus that may be transmitted by this email. Thank you for your cooperation." Hi, Any update on same???? Regards, Riyaz Khadim Hide quoted text On Wednesday, 6 February, 2019, 10:53:11 am IST, SANJAY SHARMA wrote: Dear ICICI IMPS Team, Please revert asap. Regards, Sanjay Sharma On Wed, Feb 6, 2019, 1:14 AM Riyaz Khadim
                      ICICI Bank customer support has been notified about the posted complaint.
                      Feb 08, 2019
                      Updated by sanjayshrm19
                      Hi,
                      My name is Sanjay Sharma and today i am sharring the very dissatisfaction customer service of my icici bank and my friend named Riyaz Khadim's bank of india.
                      on 28th December 2018, my friend was transferring the amount of Rs.5000/- from his bank of india to my icici bank account through imps but due to typing error the amount has been transferred to wrong icici account. So, my friend immediately went to bank of india said the incident and they have told to submit indemnity form to charge back the amount.
                      So, he submitted indemnity form with stamp duty which he brought from citizen co-operative bank.
                      And bank of india -The IMPS team had submitted the case history with indemnity form to the IMPS team of ICICI Bank.
                      On same time i have requested with written letter to my ICICI bank to block the amount of Rs.5000/- from the wrong account of ICICI which was wrongly transferred.
                      However, they blocked the amount from wrong account but still case is not resolved.
                      Now, we alternatively going to our respective bank and ask the further resolution but no help from any one. The bank if india says that they have not received any response from ICICI Bank and my ICICI Bank still staying you have to take follow up from Bank of india and the IMPS team of ICICI Bank.
                      We are really helpless now.
                      Please somebody help on same or guide us who is the right person so we can get proper help.
                      Verified Support
                      Feb 08, 2019
                      ICICI Bank Customer Care's response
                      Dear Sanjay Sharma,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (041317) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        shivakarsn
                        from New Delhi, Delhi
                        Feb 7, 2019
                        Resolved
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                        Resolved

                        Address: 110050

                        Am an icici bank customer. Today 07-02-19 ecsrtnchg charged 413 rupees and more charges before months. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type of direction is not good please return my charged amount. My email id is [protected]@gmail.com

                        Thanks & regards,
                        Shivakar
                        Mar 13, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 08, 2019
                        ICICI Bank Customer Care's response
                        Dear Shivakar,

                        We regret any inconvenience caused. Our official will get in touch with you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Naveenezen
                          from Hyderabad, Telangana
                          Feb 7, 2019
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                          I tried to withdraw 5000rs from SBI ATM using my ICICI bank debit card on Jan4 2019. There was a problem with ATM machine. Money deducted from account but not came from machine.
                          I made complaint SR[protected] on Jan 6 2019. It's been 1 month but complaint not resolved.

                          I request you to please look in this.

                          Thank you!
                          ICICI Bank customer support has been notified about the posted complaint.
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                            Kishan Gowda
                            from Mysore, Karnataka
                            Feb 7, 2019
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 560085

                            I raised a complaint with icici as my atm withdrawal from oriental bank of commerse failed but my icici account got details that amount. The said transaction was done 13 dec 2018... As per icici i got a message that i would get back the amount in 21 business days but when i called their customer service in a hope of getting back the money they denied it station that it was a successful withdrawal. I'm too grieved and not happy with this turn of events as it's my hard earned money
                            Mar 11, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 07, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (039165) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Dalpatp
                              from Pune, Maharashtra
                              Feb 7, 2019
                              Resolved
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                              Resolved

                              Address: 3824

                              Without my consent, rs. 1000 has been deducted from my account on 04/08/2018 to 'dr. Tran for funding a/c [protected] 95'.
                              I have never subscribed to any policy, however this deduction has been done by icici. I want my money back and also want to get unsubscribed from any additional policy and don't want to face these deductions in future. Kindly help me in this regard as soon as possible.
                              This reduction to dr. Tran for funding a/c [protected] 95 is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
                              Mar 10, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 07, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (039177) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Saleha786
                                from Bengaluru, Karnataka
                                Feb 7, 2019
                                Resolved
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                                Address: 560029

                                I am existing card holder and having good relationship with icici in last 10 yrs
                                Currently there is high interest charges amount applied in last month statement due to lot of miscommunication happened due to generated new cards and last month and two new card issued & i had block two card due to not working properly and reissue the cards and thats reason why i m not able to clear idea about total all dues
                                And i only left 60 k is pending.

                                I have few question as mentioned
                                1 pfa amex screen shots mention clearly i have individual credit card with different due dates and credit limit why icici bank is not following the correct guidelines as per protocol and that is reason i am not faith with icici to pay hughes interest amount.

                                2. As discussed with umakat (‭+[protected]‬) he is not agree to waiver of the interest amount even i explain the total scenario which is bank is not giving me call if we missed the outstanding amount and why they are not maintaining separate accounts even you have different variety’s of card.

                                3 if we have relationship with any other bank they need to waiver of the interest charges recently i have example of amex card and i explain them the issue and as per track record they give me full waived of the interest amount.

                                4. Icici bank is not customer oriented company and misbehaving with customer and not giving proper solutions.

                                Please make sure you will consider my request and help me to give justic for wavier of interest amount.

                                I have attached
                                Feb 7, 2019
                                Complaint marked as Resolved 
                                [email protected] Above email communicate going on With below subject line 000F6aE40F56J2EF:Re Re Fwd Compliments from Khalid/
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 08, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer (Saleha786),

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (041319) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  G
                                  Gulshan B
                                  from Mumbai, Maharashtra
                                  Feb 7, 2019
                                  Resolved
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                                  Resolved

                                  Address: Thane, Maharashtra, 421003

                                  I took a home loan from icici bank and paying there emi in time. However, in the month of oct. 2018 i came to know my bajaj finance card got permenetly blocked due to low cibil score. So, i raised a dispute with cibil department that in the month of july your report says i have a non payment of emi from icici bank. Please correct it i paid all the emi in time.

                                  After investigation they replied please contact icici bank for the same. I contacted bank and they replied it was a system issue bacause of which it is reflceting non payment. I told them this effected my cibil score. Please correct it. However after multiple communication with them they never helped me.

                                  Is there a way i can get justice bacuse icici bank is not helping me.
                                  Mar 15, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 07, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Gulshan B,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (039187) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    N
                                    Nayan1990
                                    from Hyderabad, Telangana
                                    Feb 7, 2019
                                    Resolved
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                                    Address: East Godavari, Andhra Pradesh, 502032

                                    I was charged for rupees of 29.50 six times in the month of jan 2019 saying pos decline charges. There was an issue with the bank my debit card was in blocked condition and requested for new debit card and recently i collected my debit card from rcpuram branch on 02feb2019 and being knowing that my debit card is in blocked state how i am going to use my debit card i have not even used my debit card for past one month. The representative says it is got deducted according to rbi guidelines i don't think rbi has issued any such guidelines. This is pure cheating done by icici bank. Please find attached image for post transaction details deductions.
                                    Mar 13, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 07, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (039194) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      R
                                      riya bathla
                                      from New Delhi, Delhi
                                      Feb 7, 2019
                                      Resolved
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                                      Resolved

                                      Address: Chandigarh, Punjab, 160101

                                      On feb 1 2019 amount was deducted and i received a mail at 05.52 pm that for the payment transaction amount was deducted but i dont raise any payment

                                      It was automatically deducted

                                      Mail was also received from icici that 2000 was deducted

                                      So request you to please refund my amount

                                      I will face a lot of issue

                                      So kindly update as soon as possible
                                      Mar 22, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 07, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (038415) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Poreddy Hanumantha Reddy
                                        from Hyderabad, Telangana
                                        Feb 7, 2019
                                        Resolved
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                                        Address: Hyderabad, Telangana

                                        I didn't do any transaction against the google but my money was deducted two times. And i got a text message from icici bank.

                                        Dear customer, txn of inr 713.14 done via debit card of acct xx5407 on 06-feb-19. Info: vin*google fro. Avbl bal:inr 34, 677.43. For dispute, call [protected].

                                        Kindly resolve the issue & revert my money back to my account asap.
                                        Mar 14, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 07, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (039200) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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