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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 539

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A
Aishwarya Vishwanath
from Mayiladuthurai, Tamil Nadu
Oct 1, 2018
Resolved
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Address: 560096

Hello, i have invested in unsecured bonds ie, money multipler bonds on 19.12.1997. Issue price 3000. Face value 24000. Date of maturity 21.01.2015. I'm not able to redeem my amount from past 3 years. I have logged a complaint in icici head office bangalore and have not received a response. I need to know what as the current status of b this bond and redeem amount. Please look in to this as soon as possible.
Nov 1, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2018
ICICI Bank Customer Care's response
Dear Aishwarya Vishwanath,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ddri) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    P
    Pandey Narzary
    from Silchar, Assam
    Sep 30, 2018
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    Address: 787034
    Website: Indiaideas@icici

    I was making jio recharge bosster online payment on [protected] It was asked to choose mode of payment. I choosed upi instead of debit card. When i clicked upi it asked me my rs.51 which was my recharge amount. It was [protected]@icici, when i transfered rs 51, amount was deducted from my account, but i didn't get any recharge massage from jio care and my bill payment is not done. So please refund my amount immediately to my account.
    Nirmal Singh Narzary
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      Sunny Kumar Gupta
      from Noida, Uttar Pradesh
      Sep 30, 2018
      Resolved
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      Resolved

      Address: 122001

      I am the a/c holder of icici bank from last 1 year,
      Now they have charged Rs.177 under this category DCARDFEE3836AUG18-JUL19 on 27 Sep 18.
      I am not aware what type of charges are these.
      They never informed me regarding these charges either by email or by letter.
      Who has given right to icici bank to deduct the money without informing us.

      I want my money to be credited in my a/c which they have deducted from my a/c.

      Sunny Kumar.
      Account no:[protected]
      Oct 31, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 30, 2018
      ICICI Bank Customer Care's response
      Dear Sunny Kumar,

      We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        A
        ankudolu35
        Sep 30, 2018
        Resolved
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        Resolved

        Hi, I am an Account Holder in ICICI Bank. My Acc/No:[protected].
        I was charged an amount of Rs. 588.82 for DCardfee0731JUL18-JUN19+GST on 28/08/2018. I was never informed about such charges from the ICICI. We have been part of ICICI for a long time and I had never expected such kind of fraud activities from them. Without any notification and prior information, how can the amount be deducted. It is pure cheating.
        Please revert back the amount.
        Acc/No:[protected]
        Acc Holder Name: Nilima Mukherjee
        Oct 31, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 30, 2018
        ICICI Bank Customer Care's response
        Dear Nilima,

        We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Oct 04, 2018
        Updated by ankudolu35
        There has been no action taken yet.!!!
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          A
          Abhishek Das0107
          from Hyderabad, Telangana
          Sep 29, 2018
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          Address: Hyderabad, Andhra Pradesh, 500084

          Have not received the refund of 1315 against
          transaction number[protected] which was of rs 1514.
          The transaction was done through paytm to book train tickets. I have already cancelled the tickets but have not got my money back. I have checked with payment team who said that the refund has been processed.
          There were two transaction made both of 1514. I have received refund for the first one, but not for the second.
          Please find the attached screenshot.

          It has been 3 days and the problem has not been resolved yet.
          ICICI Bank customer support has been notified about the posted complaint.
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            A
            Ajitb
            from Savantvadi, Maharashtra
            Sep 29, 2018
            Resolved
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            Resolved

            Address: Pune, Maharashtra, 411057

            I am using ICICI bank account. In that Inr. Rs 407.45 and 5.55 was deducted from my salary account. May I know the reason of deduction. this is not a way to deduct without informing customers. Before deductions happen customer should aware all these things. Please I want a reason for this. As soon as possible. I hope next time this will not be happen.
            Oct 30, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 29, 2018
            ICICI Bank Customer Care's response
            Dear Customer,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5db0d) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Smkj
              from Noida, Uttar Pradesh
              Sep 29, 2018
              Resolved
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              Resolved

              Address: Mumbai City, Maharashtra, 110012
              Website: www.icicibank.com

              In june 2018, i was hospitalised for two months and was therefore not contactable. This is when icici bank credit card department placed an illegal lien of rs 4500 on my bank account. After being discharged from the hospital of august 12 2018, i cleared all pending dues by august 13 including cheque bounced fees, penalties and the minimum amount due. I've also cleared minimum amount due for the next billing period. Yet, upon calling the credit card department twice, i've been told the lien will not be removed till i cough up rs 4500 additionally over and above all the fees and minimum amount dues i've been paying.

              It seems to me the bank's credit card collection agency is in such a hurry to extract dues from me, that they'll resort to underhanded tactics to get their way. I was never informed about the lien on the phone, through email or sms and happened to notice it.

              Is there a legal basis for this? I've asked the phone agents for an explanation but they say they don't know the legalities of the situation and won't remove the lien either way. Should icici bank be allowed to function in such an arbitrary way and harass their customers using such methods?

              An answer is required!
              Oct 30, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 29, 2018
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5dajb) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Anjali geetha
                from Hosur, Tamil Nadu
                Sep 29, 2018
                Resolved
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                Resolved

                I have recharged my jio phone number [protected] with my jio app through payment gateway upi [protected]@icci transaction id[protected] amount debited to my bank account but not recharge done to my number. I request you to see the recharge to done immediately or return my amount rs349/-
                Mobile no.[protected]
                From: geethanjali s v ([protected]@okhdfcbank)
                Issuer bank: hdfc bank

                To: indiaideas ([protected]@icici)

                Google transaction id: cicagkccric8wg
                Upi transaction id:[protected]
                Oct 30, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Sep 29, 2018
                Updated by Anjali geetha
                Hi,

                My name is Geethanjali s v and i recharged 349rs(jio) on sep 28th transaction successfully done to [protected]@icici but didn't got any plans, confirmation from [protected]@icici amount deducted from bank. Please refund my deducted amount i am very disappointed. Please find the attached image that i made to [protected]@icici for your reference.

                From: GEETHANJALI S V ([protected]@okhdfcbank)
                Issuer Bank: HDFC Bank

                To: Indiaideas ([protected]@icici)

                Google Transaction ID: CICAgKCCrIC8Wg
                UPI Transaction ID:[protected]
                Mobile no.[protected]

                Thanks
                Geethanjali
                Verified Support
                Sep 29, 2018
                ICICI Bank Customer Care's response
                Dear Anjali Geetha,

                We regret the inconvenience caused. Our official will get in touch with you.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  Manish_Prajapati
                  from Mumbai, Maharashtra
                  Sep 28, 2018
                  Resolved
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                  Resolved

                  Address: Jaipur, Rajasthan, 302020
                  Website: www.icicibank.com

                  Like many others have complained here about icici bank charging fraudulently for the mymoney services subscription which i never subscribed for, nor any notification or call was made to inform me about the same.

                  They just charged the fees and took it from my bank account, just because they have access to my money.

                  This is totally unfair and unprofessional.

                  Return my money asap.

                  Bil/00xxxxxxx/mm annual fee aug1
                  8-jul19/1174225

                  Rs. 354.00
                  Oct 29, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 28, 2018
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5d93f) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    madak
                    from Delhi, Delhi
                    Sep 28, 2018
                    Resolved
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                    Resolved

                    Address: Kolkata, West Bengal, 700016

                    This is to inform you that today about 10:40 am i have received a call from mobile no. +91 [protected] (Name as mentioned amit mukherjee) stating that my bank of baroda debit card has been expired and requires renewal. He asked me to share my other bank account details i. E. Debit card number etc. Which i have shared with him, thereafter i have received one otp from icici bank ltd for transfer of rs. 10000.00 (Rupees ten thousand) of paytm, he told me that the amount will be credited to my account within 2 hours, it is required for renewal of bank of baroda debit card and i shared the otp with him. After that i realised that the person is a fraud. My icici debit card has been automatically blocked by bank due to suspicious transaction. I have already submitted an application for issuance of a new debit card after my visit to middleton row branch an as per guidance from the branch manager.
                    I request you to kindly investigate the matter and credit the amount of rs. 10000.00 (Rupees ten thousand) debited from my account.
                    Regards,
                    Srimanta adak
                    Mobile no.: +91 [protected]
                    Email id: srimanta. [protected]@in. Ey.com
                    Oct 30, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 29, 2018
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      D
                      deepeshpatel1087
                      from Jawad, Madhya Pradesh
                      Sep 28, 2018
                      Resolved
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                      Resolved

                      Address: Hoshangabad, Madhya Pradesh, 461775
                      Website: www.icicibank.com

                      Dear team,

                      I had worked with icici bank from dec. 2009 to oct. 2010. I had not received my relieving letter, please provide me the relieving letter at earliest. Employee code mention in subject line. Also find the attachment of my last working month salary slip.

                      Name: deepesh patel
                      Emp. No.: 23957
                      Mobile no.: [protected]

                      Regards,
                      Deepesh patel
                      [protected]
                      Oct 29, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 28, 2018
                      ICICI Bank Customer Care's response
                      Dear Deepak,

                      We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Shweta Metkar
                        from Mumbai, Maharashtra
                        Sep 28, 2018
                        Resolved
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                        Resolved

                        Address: Thane, Maharashtra

                        I am shweta metkar. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till aug-15) dp charges on

                        26/09/2018. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My account number is[protected].

                        Shweta metkar
                        [protected]
                        Oct 29, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 28, 2018
                        ICICI Bank Customer Care's response
                        Dear Shweta,

                        We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          T
                          The One & Only
                          from Chennai, Tamil Nadu
                          Sep 28, 2018
                          Resolved
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                          Resolved

                          Address: North 24 Parganas, West Bengal, 711410
                          Website: infinity.icicibank.com

                          While creating my salary account an demat account was given to me by telling that you will not have to pay any annual or monthly charges for the same. However on a recent note i got debited with 826 rs from my account saying dmc/in[protected] dp chgs till aug-18. I want a refund as i was never been told that i would require to pay for it. I found myself cheated on this case. I really had a good respect for the bank and it is fainting my trust.
                          Oct 29, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 28, 2018
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5d8de) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            mohanrj11
                            from Chennai, Tamil Nadu
                            Sep 27, 2018
                            Resolved
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                            Resolved

                            Address: 600061

                            I am mohanraj b. 619.05 rupees has been deducted from my account as dmc/[protected] dp chgs till aug-18

                            26/09/2018. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message on my mobile. I need justice and my money back immediately. My account number is[protected].
                            Oct 29, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 28, 2018
                            ICICI Bank Customer Care's response
                            Dear Mohanraj,

                            We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              T
                              Tarak Nath Pramanik
                              from Darbhanga, Bihar
                              Sep 27, 2018
                              Resolved
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                              Resolved

                              Sir,
                              I purchased icici safety bonds as under :
                              1) icici safety bond december 2000 for rs.10000 (2nos. Bonds) vide bondholder no.08617971, warrant no.175194.
                              2) icici safety bond february 2001 for rs.10000 (2 nos. Bonds) vide bondholder no. 00127510, warrant no.572959.
                              But the redemption or any other amount could not be claimed due to missing of documents. Now i could only trace papers regarding interest on application money sent by the bank. Photos of these papers are being sent in attachment.

                              Being a retired person i would request to do the needful so that the due amount may be paid to me.
                              Yours faithfully,
                              Tarak nath pramanik,
                              10a, golahat road,
                              P. O. Sripally, dist. Burdwan, west bengal, pin 713103.
                              Oct 30, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 28, 2018
                              ICICI Bank Customer Care's response
                              Dear Tarak Nath Pramanik,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5d8d9) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                V
                                Venkatesh Sreeram
                                Sep 27, 2018
                                Resolved
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                                Resolved

                                Address: 560037

                                I am venkatesh sreeram. 826.00 rupees has been deducted from my account as (Dmc/[protected] dp chgs till aug-18) dp charges on
                                26/09/2018. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My contact number is [protected].
                                Oct 28, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 27, 2018
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We will have our official get in touch with you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Dec 05, 2018
                                Updated by Venkatesh Sreeram
                                I don't know why my complaint status updated as Resolved, still, I didn't receive my money and I didn't any call from ICICI.
                                Dec 05, 2018
                                Updated by Venkatesh Sreeram
                                Please follow up my Complaint ASAP. Thank you.
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                                  R
                                  richie walia
                                  from Gurgaon, Haryana
                                  Sep 27, 2018
                                  Resolved
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                                  Resolved

                                  Address: 122001

                                  I am highly disappointed by the behaviour of senior officers of icici bank branch sector 30 gurgaon. Even though they are aware that mine credit card is recieved by them, they are wasting the time of customers to deliver the card to customer.

                                  I got email that mine credit card is recieved in branch and need to collect from sector 30 branch.

                                  I went there at 3 pm and shown my id's. I was carrying only pan card and driving licence at that time. They sad they are not able to take photocopy from my pan card as photo is not clear. And asked me for another id. I provided driving licence. Where my name was matched but surname was also there. So bank officials denied my both ids to accept and told me that they cant handedover me the card as i need to provide some other id proof.
                                  I got disappointed that why such irritating behaviour with customers.

                                  They said go and take the another id proof and then take the credit card.
                                  I went to my office and came back with adhar card and it was 4 45 pm. Security gaurd told me now you are not allowed to talk to any of officer in branch. But on my repeated request to guard, he asked branch senior officer to take my id proof.
                                  Sagar kapoor dbe of branch, directly denied my request for providing my credit card. Its huge harrassment and disappointment to me that customer who is having trust with icici branch from last 8 years and branch senior officers are behaving in such way.

                                  Please escalate this to senior icici management for sagar kapoor behaviour.

                                  Just to tell you that i havnt visited to branch for any cash deposit or cash withdraw. I knw the timings are most important. But it was just the handing over my credit card to me with valid proofs. I dont know why bank harrassed in such a bad way.
                                  Oct 29, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 27, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5d6w1) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    vkssas
                                    from Nasirabad, Rajasthan
                                    Sep 27, 2018
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110048
                                    Website: www.icicibank.com

                                    I did not take any dmat or other service from my icici account, when i opened my account i saw a transaction with this acption "dmc/in*41493 dp chgs till aug-18" and withdrawal amount of rs:826.

                                    Firstly - i want to know for what these charges really are.
                                    Secondly - how my account gets debited without my permission.
                                    Thirdly - without my notice how can anyone deduct any sum of amount.

                                    Moreover, for this transaction i did not even receive any message from your side. I also raised a complaint to icici customer support but there was no response. This is a sort of hindrance to the account privacy.

                                    I would want a refund from your side.
                                    Oct 30, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 28, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Abhishek,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5d8dg) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Pavan98
                                      from Tanuku, Andhra Pradesh
                                      Sep 27, 2018
                                      Resolved
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                                      Resolved

                                      Iam pavan. I have recharged my jio number for 448 rupees.in my jio app. After selected recharge. After that i have selected you option. A request of amount come from [protected]@icici. The i have paid the amount. Amount is debited from my account but recharge not done yet. Please help me. My upi transaction id is (Upi ref no[protected].
                                      My mobile number is [protected]
                                      My alternate mobile number is [protected]
                                      My upi is [protected]@okhdfcbank
                                      Oct 30, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 28, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Pavan,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5d8dd) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Sam Man
                                        from Vadodara, Gujarat
                                        Sep 27, 2018
                                        Resolved
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                                        Address: Anand, Gujarat, 388001
                                        Website: www.charotargas.com

                                        I have done payment to charotar sahkari gas mandali through dear customer, acct xx0911 has been debited for rs.364.00 on 21-sep-18 towards linked [protected]@icici. Upi ref no[protected]. Till today i can't received payment receipt...[protected]... Mansuri. [protected]@gmail.com... Samir mansuri... Pl send receipt /proof of payments... Pl reply it on my e mail... Mansuri. [protected]@gmail.com
                                        Oct 30, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 27, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Sam Man,

                                        We regret the inconvenience caused. Our official will get in touch with you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Is it call from your side...I have received call from indiaidea...is it true or fake...pl reply
                                        ICICI Bank Customer Care's response, Sep 27, 2018
                                        Verified Support
                                        Dear Sam Man,

                                        We regret the inconvenience caused. Our official will get in touch with you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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