ICICI Bank Complaints & Reviews

I have swiped an ICICI credit card for travel purposes, however recently I came to know that there is a. MARKUP deduction from my account. There was no prior intimation from the bank, nor an email.
Without informing how could you proceed with the deduction???
Was there any agreement or any contract signed by me???
Why don't the banks intimate the customers while opening the account, especially with international transactions????

Would request you to please intimate or send messages or WhatsApp to all those customers who are using your card internationally.
Till date you have deducted INR.12000 from my account.

o information on how much you are charging??
Where are the RBI guidelines mentioned in regard to the extra charges????

Waiting for your reply and also the refund from the bank with immediate effect.

I am going to raise complaint with RBI Banking Ombudsman

Hi Team
There has been an unknown autodebit in my account worth ₹5, 110.
The entry is named ‘ATD/Auto Debit CC0xx5798’
I do not have any credit card with a number ending with that.
It is very surprising to see banks like ICICI making such blunders.
Need this resolved asapppp??????? This is very frustrating, i have never opted for any such auto debit facility. please resolve this asap.

Regards,
Mohammed Parvez
[protected]

Deduction of Amount 1399 for PPL/WPP_SR[protected] Renewal of Policy is being deducted from my Saving Account.
Earlier also raised this Complaint Vocally in ICICI Bank and they said it won't be deducted from next year but still it has been deducted.
It is been deducted since last 4 years.
So please help me get back my money as soon as possible. Amount deductions without our consent is not reasonable. Please cancel the policy as i don’t need it and i have never used it. Please try to clear this request asap. I will put this matter in consumer forum.

ICICI Team,

I am writing for reversing the dp charges which you have charged.
How can u deduct dp charges? How can you open demat account without informing the customer?

I had no idea of demat account and how to use them, how you guys open and active the the account and deducted the charges form saving account without any intention of account holder? And now you are charging 757.17rs. on 25.12.2024 Even i don't have have a single details related to demat account.

Please close my demat account as soon as possible and reverse the unnecessary charges.

Demat account- IN[protected][protected]

For account no. details please call me on my registered mobile number.

My name is Ravi V Gangannavar.today whene i checked my net banking statement i could find that many unknown transaction has happened on multiple days.eg.VIN/APPLE COM/A 10/12/2024 .but i havent done any transation also i dont use any apple productecs or Any games or Any subsriptions.without my otp how this happened. i have almost 2856 Rs.please cross check and revert my money back.at the earliest

I had received a fraud transaction on OCT 1st 2024 and have disputed with the bank and received an email today after 60 days that amount has been reversed but when I called the bank to confirm they are saying it is rejected without a clear explanation why. I was not informed that the Service request (SR[protected]) has been closed and am still not clear on the status. I called customer care and they said they will transfer the call to customer dispute team but they transferred me to another IVR queue which did not connect to any department.
They have given me incorrect information via email multiple times and after 2 months told me they never got my TDR form and I was so worried I had to reach out to many bank representatives before I was finally told that documents are already submitted. I was told a TAT of 8 weeks but then in the email they kept extending to 11 weeks TAT. Even after mailing customer care almost daily for the last 2 months everyone is ignoring what I have asked and is summarising my statement which I already knew and specifically ignoring the question of why did the transaction go through when I selected "No" on the IVR call that came asking if this transaction was done by me. Only thing that was done was the card was blocked and call was transferred to customer care and even that call did not connect, it just randomly ended before I was connected to an agent. I had to call back using toll free number multiple times and even then that was not connecting properly so I was forced to go to the nearest branch out of frustration to file dispute.
It has been extremely difficult to connect to customer care and nobody has given me any clear information including my Relationship manager and I am not sure what to believe at this point.

COMPLAINT AGAINST MR.NITIN BETKAR AND VISHAL PAWALE

Dear Authority,
It gives me extreme disappointing to highlight the behaviour of Mr.Vishal Pawale, who is a disgusting employee, who never answered my calls and when answered, was extremely rude and arrogant.
With no service and cooperation, Vishal Pawale was unprofessional and ill-mannered.
Please find the attached screenshot of the call history the number of times I have approached him, also request you to kindly refer the WhatsApp chat where, even after seeing the message, he never responded on the same.
Very disappointing experience and disgraceful behaviour.

I wonder if ICICI has such poor qualiTy employees who don't even value their customers.

It gives me immense disappointment that after application of credit card with ICICI Bank, I have been facing several behavioural issues with the staff viz. Mr.Nitin Betkar, Ms.Savitri Pawar, Mr.Vishal, Ms.Mamta who have been extremely rude and arrogant in responding and have not been replying on the card activation and other mobile application status. Its shameful that Mr.Nitin Betkar, being a senior has been extremely rude and misbehaving and non cooperative.
I regret being a part of such pathetic bank where employees are so ill-mannered and unprofessional. I condemn such misbehaviour by the mentioned employees and need a justification from the senior regarding the same.

I have approached the branch manager Mr.Jitendra Singh for the same, but, response was unsatisfactory.
With reference to the trailing complaint, I have not been getting any satisfactory response/no response.
Hence, I would like to surrender my card under protest.
If employees like Vishal Pawale and Nitin Betkar are not suspended, it will be very difficult for me to be your customer and continue the relationship.
We customers are not here to take insults from your unprofessional employees.
Your decision will show us a clear picture on whether you value customers or are rude and arrogant employees, a better face of your bank.
Mentioned employees are a blackmark to your bank.
SHAME ON THE HR.

On 24th Oct, I had deposited xxxx cash using the cdm machine at the ICIC xxx branch. I was mentioned no charges if I deposit the stated amount. So, I proceeded to deposit the said amount. At this month end when I was checking my statement, I found a charge of around 2, 864 INR was debited from my account.
I contacted ICICI customer care and was informed about the cash deposit charges.
Firstly, I would like to understand why the teller at the branch misinformed me about the absence of cash deposit charges.
Secondly, why did I not receive any SMS or email notification when my account was debited for these charges? Why was the debit not communicated?
I have been an ICICI account holder for 5 years, and this experience has been quite disappointing.
I kindly request the team to review this matter and reverse the charges, or I may need to escalate the issue to the Banking Ombudsman.

My ICICI bank account is freeze and when I visit the ICICI bank branch they not find the reason why my account is freeze they say visit base branch which 1200 km far from my location, my 4500 is stuck in my account please transfer my money to another account

I have raised complaint for the same issue.
My money also deducted from my bank account AD of bank bflf and nach crgs kindly give me the details clarification. Total money 10592 .

I was supposed to pay my emi to Kotak but i have issue with banker On 19th Oct 2024 i received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can see that inr 590 has been debited with the transaction code as 'ecsrtnchg200420_srECSRTNCHGS290324_SR[protected]GST On 19th Oct 2024

Last month, i had to deposit some cash using the cdm machine at my home branch.
I had enquired in the branch itself if I would be charged any fee if I happen to deposit xxxx amount to which I was assured that there would be no charges If I deposit the stated amount.
I proceeded to deposit the said amount.
Fast forward to a few days back, when I was checking my statement, I could notice a charge of around 531rs on 16th october. I enquired with the customer care and I was told that these were the cash deposit charges.
So firstly, I want to ask why was I misguided by the teller at the branch about not having any cash deposit charges?
Secondly, why didn’t I receive any sms/email notification when my account was debited for the said charges? Why was the debit a silent one?
I have been holding an acc with ICICI since 3 years now and this was a very disappointing experience.
I would request the team to kindly look into it and reverse the charges or I might need to go via the Banking Ombudsman route to get this settled.

The bank deducted MAB charges from my account. This is first time they have done this and the amount the got deducted is way too much. Thus I request you to please refund my money back as the amount that got deducted was very important for me, I have to make some payments with the same.
Amount charged- 11 oct 2024 Rs 538.39

Hello-
ICICI direct is not closing my demat account despite following up for last 2 months and hence continue charging the demat fees.
I live in US and had couriered the closure form to the mumbai office, still no success so far!
My email is [protected]@yahoo.com and have sent numerous emails but they don’t respond.
Can you help!
Thanks!

Cheque No. 0000485 dated 10th Nov2023 amount INR 6732421 was deposited in the bank and the branch has failed to take on time action towards its clearance instead handed over the cheque to the drawer under suspected criminal conspiracy on the same day, ref. CCTV recording between 1115h to 1215h. After multiple follow ups and complaints the branch retrieved the stale cheque from the drawer and to cover up the crime bank returned the cheque with dishonour memo on 15th Mar2024 which is much more than one month after the cheque deposit n bounce date. US 138 this will not be admissible now which is the second conspiracy by branch remaining hand in gloves with the cheque drawer. Our business is badly impacted and we have no means to tackle with the debtor under criminal procedure. Bank is irresponsibly stating that we inadvertently and just apologizing for handing over the cheque to the drawer. We strongly object to the behavior of the bank. My venture is Women led and finding myself helpless in dealing with the situation.
ICICI branch has:
1. Conspired with the Cheque drawer and protected him from Credit score impact
2. Forged the document by issuing a back dated Cheque bounce memo which can be proven any day.
3. Intentionally delaying the Cheque bounce memo delivery to us beyond 30 days as part of conspiracy with our debtor with criminal intent. Bank is a partner in financial crime with the cheque drawer.

The RBI Bank Ombudsman is our final attempt before we need to take legal recourse and we will highlight this case in social media, with the PMO office and financial minister to let everyone know how ICICI is involved in financial crime and fabricating evidence. CCTV footage of the branch is advised to be kept safe because it is going to be crucial for banks to safeguard and prove whatever they want to say in their defense. But our business is badly impacted because due to support of the bank, our debtor could not be booked under criminal acts and we need to more for civil suit which is a longer process. Along with our business, 8 employees and their family are also impacted with the situation which is getting worse with each passing day.

I Amulya Kumar have purchased ICICI Tax Saving Bonds bond holder number[protected] certificate number 487264 purchased in 2001 ; and bond holder number[protected], certificate number 37371 purchased in 2002. I have yet not received any money back. Please help in getting my money back

This is to bring to your notice icici bank shows rough entry in by cibil I have taken icici credit card no [protected] and closed my credit card account long time back but still showing high credit value in my cibil. I request icici bank please remove the high credit value from my cibil as soon as possible otherwise I will taken this issue with higher authority.

Thank you
Girish Sawant
Mobile no [protected]

On[protected], I received an email from you with the following text:
"Your ICICI Bank FASTag linked to vehicle no. TN11J8841 has been debited with 57.00 on date[protected]:55:49 for Toll Charges at Varadharajapuram toll plaza on[protected] at 16:54:00".

I have not taken my vehicle outside for the last 7 days from my residence.

I tried repeatedly ICICI Fastag (Customer[protected], ICICI Fasttag Telemarketing[protected] and my ICICI Relationship manager[protected]. No answer from any of these numbers.

- Sundararajan

I have never created a demat account in ICICI still they have created it, idk how and why. I searched on Internet, and I found multiple complaints with same background. I got to know that I have a demat account when 789.09 rs were deducted from my account without any prior notice. I tried calling the customer care for the refund and they mentioned, it's your choice to raise a complaint or not but we won't be able to refund the amount. I asked them to cancel the demat account and next day again 826rs were deducted from my account. I tried contacting them and they mentioned that the amount will be refunded within 7 days. It has been 14 days now.

There was an ECRTN deducted from my ICICI Bank account for no reason listen
₹598/- and ₹587/- on 11th September and ₹98/- on 12th September.

There was no email/message with reasoning or message of this transaction.

This is not the correct way.
Why has this been deducted?