I am fed up with such poor customer service, was not expecting from such big bank especially when Reliance and PayTM building up competition in India.
I am an Indian travelling Canada but cannot do transactions due to netsecure OTP reaching my indian number. I tried calling customer care but they either keep redirecting my call to NRI services or just keep disconnecting. Well finally searching on google, I reached onto this number[protected], then selecting option 2 followed by option 5, entering my indian debit card with pin, IVR would say Authentication successful but then it would disconnect call straight away after that. I tried multiple times from different numbers, but all in vain.
Time to move over to different bank, and this time I would actually choose which supports sending international otp or otp on email atleast.
Oct 1, 2018
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2018
ICICI Bank Customer Care's response Dear Inder Tiwana,
We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
During my first time log in of account my user id has been disabled.
this is because i have entered wrong password thrice.
Please let me know how to solve this issue.
We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5bbc7_aaaa) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team