ICICI Bank Complaints & Reviews

Hi, i had monthly sip deduction of mutual funds from my bank account. The sip was scheduled to be deducted on 1st of june. But my bank account was hit on 30th of may and i was charged ecs charges for the same 4 times (For 4 sips). I was not notified by the bank or by third party that sip is about to get deducted. Is this how you treat your customers? We keep our money with you so that it is safe and you charge us like this!! Ridiculous. I have signed a mandate form with third party with some date. How can you allow them to hit the bank before that date and then charge me ecs charges!!

This is in continuation with my earlier complaint regarding mab charges.
If the bank has not provided any services like sending mail, sms, message or telephone then bank has no right to deduct any charges like mab charges, debit card charges from the customers without prior intimation. This is against the banking ombudsmen scheme 2006 clause 8 (K).
When the account was opened in 2005 in defence colony branch that time no mab charges were intimated to the customer. Then without informing bank has no right to take out money from back end automatically without telling the customer. It is the customers money kept in the account with the bank. To recover its losses bank cannot take the hard earned money from customers account. It is amounting to theft which can lead to serious irrepairable damages / loss to its customers. Customers have faith on the bank from its past goodwill and has opened account.
No help whatsoever has been provided to me from branch or customer care.
My hard earned money has been taken out from my account.
I request icici bank officials to look into my entire account details and empathize with my situation and revert back all my money ie rs 25, 000 which has been deducted as mab and debit card charges.
Further cancel the charges pending ie rs 35000.
Looking forward to proper genuine redressal of my grievance
Regards
Ritu wadhwa

I am not able to update the kyc details for my multi wallet card, tried to connect with the customer care for about 6-8 times but each time its not attended. When i tried to login through the self help portal, its saying "invalid card status"

If i am trying with the net banking or icici pocket, no were i am getting option to see my multi wallet card status or updation of kyc option.

At least let me know, if i am updating my kyc through pocket, it will reflect same for my multi wallet card

Please help on this on immediate basis

Dear team

Today I just checked my account balance of icici, I see their is deduction for SMAB charges 599+107 GSt=706 for the month of April but all I want to know when their is minimum amount which is already in the a/c in the month of April then why is the deduction or without any prior notice for the deduction given by the bank
As this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.
Look I'm a hard working guy and this much money is very costly for us
So please refund my money ASAP
My a/c no[protected]
Name-vikas Kumar ray.
If no refund is processed then I have to close the a/c and as well as making it social to not to have a account on icici b oz of these nonsense.
Regards

On operating my saving a/c no.[protected], in defence colony branch, opened in 2005, the undersigned was shocked to know that mab charges have been levied without intimating or passing any information to the undersigned leaving the balance to nil. On 20.02.2018, rs 10, 000 was deducted at a stretch and the bank has been deducting the amount since 2014, without prior intimation, thus total of rs 21, 993.89 was debited from the account, further its been told by the branch manager on 7th june 2018 that the a/c is in negative balance to the extent of rs 35, 000/-. Several mails have been sent from 25th may 2018 to corporate. Care and head quality service, customer support also mentioning that the mails should be forwarded to principal nodal officer and head of quality service but no relief is given. The debit card which was issued as free for life time is also being charged to the extent of 700/-. I pray to the concerned authorities to revert back my hard earned money and resolve my grievance and intimate me at the earliest.
Regards
Ritu wadhwa [protected]

I am Mrs. Sakuntala S, aged 69 years( a Senior Citizen) from Chennai, Tamilnadu. I paid a sum of Rs 19, 510/- through my Icici Bank, netbanking account to [protected]@icicibank.com on 30/04/2018. The concerned receipt for payment attached herewith, which shows the Payee's Name, Transaction No and date of payment.The payment was meant for Housing Society maintenance charges to 'Ishas Signature Villa, Villa No.75' at Chennai, Tamilnadu.
Since I entered my husband's mobile number by mistake, instead of my son's Regd. Mobile Number, the payment went to ' Export Inspection Agency, Mumbai' with which, I have no connection.Hence I requested the Icici Bank to reverse the payment back to my Icici Bank Savings account by email giving all particulars. Although 10 ays passed, I did not get any acknowledgment or reply or reversal of payment till now. Hence I request you to take up the matter with them for an early resolution of the issue.Thanking you in advance.
Sakuntala S,
Chennai.

Hi i am mohan lakshmanan from mysore, got my new credit card on may -2018, after 2 days got a call from mumbai icici team, executive spoke non stop, i could not understand anything so i told him to drop a mail so that i can check and get back to him but next day without my consent around rs.1400 deducted from my credit card. It's absolutely cheating the customers by call center executives just to meet their targets, it should be sensitized on high priority by icici else you will lose your reputation

Now i want to cancel that plan and need my amount to be refunded. My contact no : [protected]

Dear Sir
This is Lekhraj, I had purchased my Two Wheeler motorcycle ( DL9S-T-8340) in 2008 from Showroom B-6/23, Shopping center, Safdarjung Enclave, Near HDFC Bank, New Delhi, Delhi 110029. I had taken vehicle loan from ICICI Bank. I have cleared all the EMIs. Currently I am not able to find the loan clearance & NOC letter from ICICI Bank. Can You Plz Provide Me.
My Email :- lekhraj.[protected]@gmail.com
Mobile : [protected]
Thank You Sir

Yesterday i have visited your bank at model town brach. To meet the deputy brach manager for purpose that i received fdr in very bad condition. But your deputy brach manager mr. Ravinder saini talk with me in a very ridculous way. How the bank appointed such a person at the post of deputy brach manager who does not know to talk with the customer. I have 4 saving acconts.1current account 2 ppf accounts. It looks very disguisting..

I transferred rs.10, 000.00 to beneficiary account at sbi using imobile app, amount get debited but it follows with error timed out at beneficiary bank. I checked with beneficiary bank account but mount was not credited and neither refunded back to my account.

Transaction details are as follow :

Dear customer, imps txn ref[protected] for rs.10, 000.00 is timed out at beneficiary bank on 07-jun-2018 13:01:43. Txn status will be updated by bene bank in 3 working days.

I transferred rs 2000 through imps on 21st november at 9.10 pm from icici a/c to sbi bank a/c.

Transaction remark : imps txn ref[protected]

The amount did not get credited to the beneficiary account neither was refunded back to my account.

But i got a message that said

"dear customer, imps txn ref[protected] for rs.2, 000.00 is timed out at beneficiary bank on 21-nov-2016 21:04:52. Txn status will be updated by bene bank in 3 working days."

Icici bank has debited 413 twice in one week without proper explanation. Writing mails also not fruitful and no proper explanation from them. On the first debit i wrote a mail no response and the second debit has happened.
I believe that this is not the way to treat customers. No information or any alerts, just debit the money as they wish. Help me to get it resolved

Hi,

Name : guda karthik
A/c no :[protected]

On june 6th an amount of 413 rs was deducted from my account. Below are the transaction details.

06/06/2018 06/06/2018 ecsrtnchgs050618_sr[protected].00 20, 892.22

Please let me know why it was deducted. There was no email or sms for deduction, its like icici trying to theft without customer notice.

Hi

One of my friend rishabh sharma had deposited the cheque in icici the cheque is of another bank. He wants to deposit the money in my account because he needs a cash and his father is in serious condition. When my feiend went in icici bank then one of the person had said that yes this cheque you can submit in the another person account no and it will cleared tomorrow. If its not possible then that person has no rights to give a wrong information like that. Now please do ear this cheque in anyhow. Because we ask the person and he gave wrong information. Please do this asap because my friend has no money to do the checkup to his father.

Sir,
I have purchased safety bonds for rs 10, 000/- pl let me know the redemption process for the following bond holder nos.
In favour of siddhanthi sreedhar kumar and also pl note my change in address

1. Bondholder no.00909-40 certificate no.203026 for rs 5000/-
2. Bondholder no.00909-41 certificate no.203027 for rs 5000/-

Right now the bonds are with me. Pl advise

Regardsbr...

I had applied for credit card 2 weeks ago. I am not able to track it. When I enter the details on website it showing processing sign and then nothing comes up. I only see the same form page. I have tried this many times and facing the same issue. My field verification is also done so just want to know the status. Please check the status and let me know as soon as possible. Application number is [protected].

Hi sir,
I received msg from Icici bank.

Returned Undelivered: Dear Customer, Card- ATM / Debit Chip Upgrade for your Account XX8739 sent through Speed Post, Ref. No. EA[protected]IN could not be delivered due to RTO Through Speed Post. To request for re-dispatch, please call our Customer Care.

Pls provide card to my proper address
Address:
No:6/12 anandha vinayager koil street pattalam
Chennai-12.

This is in connection with the fraudulent transactions in the savings bank account of my wife, indrani chakravorty. On 8th may '2018, my wife got a call from a mobile number[protected] posing to be from airtel to uograde the sim of the registered mobile no [protected] to 4g.in the process the mobile network got blocked and swapped by the fraudster. On 9th may suspecting the above incident being a potential fraud, we reported the case to the concerned icici bank branch in vikaspuri. It was given to understand that no fraudulent transaction had happened till that time. We, however, instructed the banker to deactivate all internet banking facility and registered mobile number linked with the account no[protected]. Also, we immediately got a new sim activated from airtel against the number to prevent the fraudster can not do any damage. But on 18th may when i got the account reactivated and checked the account statement, it was revealed that on 10th may "2018 fraudulent transactions amounting to rs 1 (One) lakh has happened through upi inspite of my instruction to the banker on 9th may'2018. No sms or email got generated for the above transactions. I have lodged a fir with local police station (Complaint reference number: [protected], 20/05/2018) and to the customer care of icici bank (Service request : sr[protected] as required by the banker, i have provided a copy of the fir and front side of tge debit card for processing the investigation.. The subject savings bank account is credited with rs 1000, 00 (One lac) but that is kept in frozen state and can not be opearated till the investigation is complete. There is also dilly dallyiong attitude from the customer service and the officials of the concerned branch which has led to further harassment it is pertinent to mention that this incident has happened due to sheer negligence of the banker inspite of reporting such potential fraud well in advance. The hard earned money of my wife, a school teacher by profession, should be refunded back immediately or else i will have no other option then to seek legal advise against the harassment for no fault on our part.

Hi,

I am neha waghmare and i am holding a salary account in icici bank. Today i checked my bank statement and found two deductions of 29.50 with description as posdec chrg/[protected]/1077+gst.

When i googled then found this is a hidden deduction and there is no notification msg sent to you about this deduction. Is there any way to get this amount back.

Hi,

I have applied for credit card and i got a message saying that it has been dispatched and takes 7 days to reach you.

Later i got a message from bluedart saying card will be delivered today. I got call from bluedart delivery guy asking to come to collectt the correct at my office gate. As soon as i went there he did not answer my call, i tried 100 times calling him.

Now if i track the number, it is updated as customer refused to collect which is not true.

Kindly arrange the delivery of the card