ICICI Bank Complaints & Reviews

I had requested to close my fastag id of account 70459634 dated 8th JUNE 24 for my vehicle no. UP16DE9270, but icici fastag reissue new fastag and activated and attached to my vehicle with LOW BALANCE but I have 1000 balance in my account 70459634, this was done without my approval, I went to GAUR CITY 2 G.NOIDA ICICI BRANCH, Branch gave me sales manager number, I called multiple times not not getting help, what to say about ICICI Fastag Customer care people, they are simply dump people.
Finally I start tweeting and tagged to all neetc, icici, I received multiplecalles withy no solution, this was done intentionally by ICICI
photo attached .

I am an NRI, I am holding Saving account[protected] and NRI account[protected] Cuddalore, TamilNadu. now my Saving account is inactive/ freezed. I wrote mail to [protected]@icicibank.com, they responded that they will call to my Korea mobile number and gave a reference number for my query-unique identification number is[protected]. but no body called me my NRO account is frozen for more than one month.
Kindly take some measure
Thx
Anbazhagan.V
[protected]

Kindly consider this mail as a confirmation for conversation of SB account into NRO account

I have been deducted with 826 rs on 6/1/24 under the name of DMC dp charges till April but 2 months hack i told to deactivate my trading account after deducting my membership charges but again you guys are deducting money

Unable to track status my following service request in my Net banking Account:

1. SR[protected]
2.SR[protected]

Regards,
Kirtikumar P Vasant.

Deducted 3600rs

On March 14, 2024, at 9:51 pm, Rs. 140 was deducted from my ICICI Fastag. But my car was at home (Iffco Colony, Kasturinagar). After deduction, I have complained twice, but they don't refunded me that deduction. It is deducted from the UTHMAN toll plaza, I think, which is located in Rajasthan. But I was at Iffco Colony Kasturinagar at that time. I have attached the sms proof and I have also complained the next day, as you can see in that attachment

I purchased a used car and the first owner is not closing his fastag account(Majhal Ahmed[protected].

I was using a temporary fastag with my engine number (K12MN12548) as suggested by icici employee at the time of new fastag purchase. Now my fastag is blocklisted.

Explained this to their customer service and provided all supporting documents such as name transferred RC copy, PAN etc

Still no proper response and I am paying twice the amount in every toll.

Cannot update old fastag, cant use my new fastag as well.

Unable to operate icici bank account, it was due for KYC. While there was no message, no communication from ICICI bank that I will not be able to operate mobile app till KYC done. Suddenly iMobile app stopped all operations and it caused significant inconvinence.

Call[protected] ICICI bank customer care, spoke to manager Chirinjivi he was stating as per process still KYC is not done i will not be able operate iMobile applicaion as per ICICI bank process. WHen asked for process, he said he does not have any process document available, nor message sent to user. it caused significant impact on my day to day activity.

Sir my bank is charging me pos dec charges from the month of jan that to multiple times nearly 10 times i request a refund sir

Customer ID 51605649.
The total interest on my FD with ICICI bank for FY 23 24 is Rs 40, 561 as per bank statement.TDS( Rs 8112) @20% has been deducted and paid to inc tax wheras tax due is only 4056.My PAN and adhaar are linked in my income tax file.My total inc for FY 23 24 is below taxable limit.
The excess tax Rs 4056 deducted may pl be funded with interest.
aarti sampath
Their bank complaint site always gives msg "we are unable to process yr request.Pl try after sometime"I have tried after few hours, few days, many days-this is the stock reply.This is one way of avoiding to accept complaints.

I m using credit card first time and icici bank have charged me interest and penalty of rs 500 to 800 rs around and that penalty will convert today in 50882.95 rs . i had called so many times customer care and raised a complain but there is no solution of my complain since from 2022. so many times i have called customer care they raised complain but there is no solution of my complain since from 2022 and within complain of 4 to 5 days automatically message came from bank your complain solved but still today there is no solution and first time complain converted today in 50882.95 rs they are constantly following for payment collection but they not interested in solving my problem since from 2022. i have also mailed to their mail id on customer.[protected]@icicibank.com on date of 21/3/2024, 24/03/2024, 14/04/2024 and 21/04/2024 consequently but every time they refused to solve complain till date and charged so much intereset and penalty every month instead of showing interest in solution of compalin . lastly call came from legal department of bank icici and told me to pay 9000 rs and ur outstanding will zero i have also paid that 9000 rs on 20 th march 2024 but stillthey sending me 50882.95 rs outstanding. they also put lien in my icici bank account and two to three times they have cut money from my icici bank account, when i have try to close my account in shahibaug branch on 10th march 2024 but branch told me there is more 1 lien of 591 rs of IPO bounce back charge of 591 rs on 16/07/2021 if balance on that day 55000 rs in my account why they put lien of 591 rs how its possible if balance is there . still today so many times they call me 3 to 4 times in a day for payment and giving me mental harassment, my family is also disturbed due to this collection call. hope u look out in this matter and do needful as soon as possible my contact number is [protected] and mail id is [protected]@gmail.com

I tried & booked (Seven times - details as below) the show at (PVR) Inox:LUXE Phoenix Market City, Velachery,
Due to technical issues, the show did not start and the manager took pictures of our ticket saying we will receive a refund.
IT HAS BEEN 2 WEEKS BUT NO REFUND HAS BEEN OBTAINED.
Can you please look into it seriously, To refund it on an urgent basis within the credit card statement date.

Transaction Date Details Amount (INR) Reference Number

06/04/2024 PVR LIMITED, Delhi, IN 1, 712.72 Dr. [protected]

06/04/2024 PVR LIMITED, Delhi, IN 1, 445.52 Dr. [protected]

06/04/2024 PVR LIMITED, Delhi, IN 1, 712.72 Dr. [protected]

06/04/2024 PVR LIMITED, Delhi, IN 1, 704.72 Dr. [protected]

06/04/2024 PVR LIMITED, Gurgaon, IN 1, 445.52 Dr. [protected]

06/04/2024 PVR LIMITED, Gurgaon, IN 1, 712.72 Dr. [protected]

06/04/2024 PVR LIMITED, Gurgaon, IN 1, 712.72 Dr. [protected]

To Refund 11446.64 Dr.

Due to loss of job I was unable to pay my credit card bill dues for 2 months. I am requesting bank persons to give another 2 months time clear the due as I am arranging funds to pay the bill.
They are not listening at all, day and night they are messaging and calling giving mental pressure and threatening that they will come and sit at home till i clear my bills and give pressure to my family they are telling.
Due to this pressure I am stressed out. I have sent mail and messages requesting them but they are very arrogant and not helping me.
Iam clearly mentioning i will clear the Payment within two Months, but he is not aware how to behave and Speak with the Woman, how can they tell they will send field executive to my house and sit there till i clear the due.

I dont have any SIP. Still Rs 404/- Amount is deducted from my account.
Please find attached statement for your reference.

Date of incident : 17th April 2024

Details of payment :
Payment to icici - eazypay
Pay for
Fees payment done by Paytm sbi account. Rs 1710
Upi Transaction id :[protected]
Date : 05/04/2021

Sir, my issue is regarding to failure of payment. The amount was deducted from my account while making a payment for my examination fee through eazypay - icici gateway.

Actually, the matter is when i proceed to payment page after entering all the credentials of my upi mode then the payment was transacted from google pay and it was successful but, the website shows me an error message in which it is written that" we regret the inconvenience, and the transaction was failed.

I have a savings account in ICICI Bank and suddenly I got a message that 35921 amount has been deducted from my account. With comment ADTPSLSIPG and I have not bought anythinf not subscribed to anything of this amount. Also read online similar things have happened with multiple people in ICICI Bank only. Never cliick on any links nor downloaded anything this is actually something happening inside ICICI Bank and done by their employees. All complaints online are with ICICI Bank

My mobile number [protected] which is KYC verified with Aadhaar and also linked to my Savings and Credit card account of ICICI bank was used 15 years back by a person named M PACHAMUTHU. He has borrowed money from many banks and financial institutions as I am still getting calls from them and asking him in my mobile number. Most of the calls are from ICICI Bank only which keep coming 3 to 5 times at varied intervals, for any given day. I went and gave written request to ICICI Nanganallur Branch, Chitlapakkam and Mahalakshmi Nagar Branches with Aadhaar and PAN card proofs but no action has been taken so far. My registered email address with ICICI Bank is [protected]@yahoo.com. Initially, ICICI customer care team asked to provide a letter from Mobile service provider (AIRTEL) that this mobile number is owned by myself - Srinivasan N. I requested AIRTEL and provided this information by email. But, then, they want it in non-editable format and with some more information / confirmations from AIRTEL again, which is becoming never ending.

Both my BANK Account and Aadhaar are linked to [protected] which is physically KYC verified last month at ICICI BANK in Dr.Rajendra Prasad road, Chitlapakkam branch by an authorised representative, in person. I cannot provide any other proofs to ICICI bank and want my mobile number to be delinked from M. PACHAMUTHU, loan defaulter immediately

My name is Arun Kumar Mali, I have a wholesale shoe shop in Bhilwara, Rajasthan and my shop's account is in ICICI Bank branch in Bhilwara. Some amount was wrongly credited to my account; I did not withdraw the wrong amount from my account and I informed the branch about the same in writing and asked for refund of the wrong amount and also made several rounds of the bank but till now no problem has been resolved. I have not received any correct reply from the bank. Please get the freeze mark removed from my account and kindly send the wrong amount back to where it came from.

Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.

I need to know about the charges please help. And why you will charges like these under the name of "NACH_AD_RTN_CHRG~Of Bnk BFLo".

Please stop all these.

Regards.
Shubham Malbari
[protected]@gmail.com

Dear Sir/Madam,

I hope this letter finds you well. I am writing to express my deep concern and dissatisfaction regarding the surcharge imposed by ICICI Bank on fuel purchases made using my debit card.

I made a fuel purchase transaction using my ICICI Bank debit card. To my surprise, I was charged an additional surcharge on top of the fuel purchase amount. This surcharge was not disclosed to me beforehand, and I find it unjustified and unfair.

As a loyal customer of ICICI Bank for years, I have always relied on the convenience and efficiency o[censored]sing my debit card for various transactions, including fuel purchases. However, the unexpected imposition of this surcharge has left me feeling disappointed and dissatisfied with the banking services provided by ICICI Bank.

I would like to bring to your attention that charging such surcharges goes against the principles of transparency and fairness in banking practices. As per the guidelines set forth by regulatory authorities, customers should be informed of any additional charges or fees associated with their transactions beforehand. However, in this case, I was not given any prior notice or information regarding the surcharge.

Therefore, I kindly request the following actions to be taken:

Refund of the surcharge amount that was unjustly charged to my account.
Ensuring transparency in communication with customers by providing clear and comprehensive information about any additional charges or fees associated with debit card transactions, including fuel purchases.
Reviewing and revising the bank's policies and practices to prevent such instances o[censored]nauthorized surcharges in the future.
I trust that ICICI Bank values its customers' feedback and takes prompt and appropriate measures to address their concerns. I expect a resolution to this matter at the earliest convenience.