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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 586

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P
Priyam Dahlan
from Mumbai, Maharashtra
Apr 9, 2018
Resolved
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Address: Mumbai City, Maharashtra

Sir,
I had pruchased a money multiper bond in 1999 issue price 5000 amd redemption price 50000 on 2017 but recently when i visited the local icici branch in versova mumbai. The representative told me i will receive only 42000 as the market value is low but in the contract it has been mentioned that the redemption value is 50000. So please look into this matter and take a quick action
May 11, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2018
ICICI Bank Customer Care's response
Dear Priyam Dahlan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4za3n) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Sir,
I tired to contact through your email but there has been error due to which i am not able send my contact details. So writing my no. [protected] contact as soon as possible
Regards
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    J
    Jency Peter
    from Bengaluru, Karnataka
    Apr 8, 2018
    Resolved
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    Address: Chennai, Tamil Nadu, 6000031

    I have a savings account which is my salary account for the past 18 years and my account is blocked without intimation or reason. I cannot do any transaction and the phone banking is not available on weekends. This is totally unprofessional.

    I have not missed any payments and all of a sudden i am not able to any shopping on weekends. This service is totally unsatisfactory.

    Regards,
    Jency
    May 15, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 09, 2018
    ICICI Bank Customer Care's response
    Dear Jency Peter,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4za3k) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      anandanmd
      from Ernakulam, Kerala
      Apr 8, 2018
      Resolved
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      Resolved

      Address: 673636

      My account number:[protected].
      Ifsc:icic0000748

      Transaction id:[protected]
      Date of transaction _04.04.2018
      Wrong account number: [protected]

      I send rs.10000/from my federal bank account. But i made a mistake while typing the account number. So i want to get the amount credit my this account. I hope you will do the favor as soon as possible.
      May 10, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 09, 2018
      ICICI Bank Customer Care's response
      Dear Anandanmd,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Apr 11, 2018
      Updated by anandanmd
      do as fast as you can
      Hi Sir/Ma'am(anandanmd),

      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (7388) in the subject line so that our team can assist you.
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        K
        krish pothuri
        from Bengaluru, Karnataka
        Apr 8, 2018
        Resolved
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        Address: 560001

        I applied for personel loan for 3 lac rupees in icici through my loan care & the executive name was rajat sikerwal, mobile no [protected]. The rate of interest has discussed as 14.49% & processing charges as 2 %, but with out informing to me, they changed it as 14.99%, processing charges as 2.5 % & amount was disbursed. The total amount i was received rs. 2, 87, 952 only. I ask the my loan care executive, icici bank for the charge break up for 12, 048 rs, they didn't responded, even not picking my calls. I urge the people to don't trust them any more, because they will do anything for the money.
        May 10, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 09, 2018
        ICICI Bank Customer Care's response
        Dear Krish Pothuri,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          Saravanan_Narayanan
          Apr 8, 2018
          Resolved
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          Address: 560100
          Website: ICICI Bank

          Hello sir/madam,

          I am holding an icici bank account for the past 14 years. Suddenly they have blocked my icici account from 5th april and all my scheduled transactions were failed. This is totally an unprofessional way of handling the bank account and treating the so called privilige customers.

          Infact i have been to their branch on 26th march 2018 and there were no intimation or communication from the branch about the account details. Looks like they just randomly decided to block the account.

          Please let me know is there any way i can make the icici responsible for the monetary loss that i have been due to failed transactions and activate my account. Thanks.

          Best regards,
          Saravanan
          May 18, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 08, 2018
          ICICI Bank Customer Care's response
          Dear Saravanan,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4z611) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            K
            kajal bansiwal
            from Noida, Uttar Pradesh
            Apr 7, 2018
            Resolved
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            Address: New Delhi, Delhi, 110059

            Hi,

            I created a new savings account with ICICI bank. After few days i got to know that they activated a one assist plan on my account. They debited Inr 3399 from my account in two transactions one is of Inr 1500 and another of Inr 1899 without my permission. I want full refund because i havnt made any transaction even though i was not informed about this plan. This comes under fraudlent act.
            Date of transaction - 3rd april 2018
            Plan - one assist plan
            Relationship no - 4088967

            Regards,
            Kajal
            May 16, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 08, 2018
            ICICI Bank Customer Care's response
            Dear Kajal,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4z612) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Hi,
            Last year June ICICI and oneassist had activated on one assist plan on my account and deducted 1899 Rs from my account
            I had raised a complaint last year itself to terminate my plan, since it was initiated without my approval and i have got a partial refund of 500 Rs last year. This year also Rs 1899 was deducted from account without any intimation
            Please terminate my plans with immediate effect and refund the entire amount ASAP. Let me know, if you need any further clarifications, I will be available in mobile number mentioned in the signature.
            OneAssist Relationship Number : 2249911
            regards,

            Ninan M Luke
            [protected]
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              P
              pktanotra
              from Delhi, Delhi
              Apr 7, 2018
              Resolved
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              Address: 110093

              I have a/c[protected] with ICICI bank i have transferred rs.10, 000/- using imps on 3 Apr 2018 to Bank of Baroda bank. The imps ref no[protected]. Amount debited from a/c but not yet credited to beneficiary account. I got message that it timed out transaction status will be updated by beneficiary bank with 3 working days but still amount not refunded not credited to the beneficiary bank please look into this issue and resolve it as soon as possible.
              May 19, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 07, 2018
              ICICI Bank Customer Care's response
              Dear Pktanotra,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                E
                emmanuel trevor
                from Bengaluru, Karnataka
                Apr 7, 2018
                Resolved
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                Resolved

                Was enquiring about converting my Credit card balance to EMIs. The ICICI employee, Selva, did the conversion to EMIs without my approval. According to the attached letter my EMIs start on the 10th of April (in 3 days) and this letter also threatens legal action if not paid. I have recorded the calls from Mr. Selva and yesterday's interaction as well would be glad to share them.
                May 8, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 07, 2018
                ICICI Bank Customer Care's response
                Dear Emmanuel Trevor,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4z1mp) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  pardeepkumar5352
                  from Indore, Madhya Pradesh
                  Apr 7, 2018
                  Resolved
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                  Resolved

                  I am Pardeep Kumar 826/- rupees has been deducted from my bank account stating as (DMC/IN[protected] DP CHGS TILL FEB-18) DP Charges on 27/3/18.

                  I have never activated & used my Demat Account till now.

                  At the time of Account opening i got a kit containing demat card, i insisted not to give this Demat card but he said this is a part of kit sir & free of cost.

                  There was no prior notice. This is completely unethical way of making money to balance there profit margin.

                  I need justice & my deducted amount back immediately. My Account no is[protected]
                  May 9, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 07, 2018
                  ICICI Bank Customer Care's response
                  Dear Pardeep Kumar,

                  We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    Manju Polkal
                    from Kanchipuram, Tamil Nadu
                    Apr 6, 2018
                    Resolved
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                    Resolved

                    Address: 560098
                    Website: www.facebook.com

                    Am an icici bank customer. Today 13-02-18 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My contact details [protected], email at [protected]@oyeplay.com...

                    Thanks,
                    Manjunath pk
                    May 14, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 07, 2018
                    ICICI Bank Customer Care's response
                    Dear Manjunath Pk,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Alex Thomson
                      from Hyderabad, Telangana
                      Apr 6, 2018
                      Resolved
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                      Address: Hyderabad, Andhra Pradesh, XXXXXX

                      Hi professional,
                      I will make a money transfer 50k (5th april 2018) through phone pe app. My icici bank will charged 289rs for it with out any intimation.
                      2) today (6th april 2018) i will send money 10k through neft it will charged 50rs as tax.
                      3) last 3 years on words i will deposit amount in my account through cash machine, manual deposit or transfer through any bank they will charged rs 140+ for it. For reference check (07/07/2017, 22/03/2017) transactions.
                      I will rise a complaint in bank multiple time but till am not got any update for this deduction. Please check my query and kindly resolve asap.
                      Thanking you,
                      My details:-
                      Name:-shaik. Peeru saheb
                      Ac. No:[protected]
                      Ifsc:-icic0003076
                      Branch:-khambampadu (Village)
                      Ph no:-+91-[protected]
                      May 22, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 07, 2018
                      ICICI Bank Customer Care's response
                      Dear Shaik.Peeru Saheb,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        roopamn
                        from Gurgaon, Haryana
                        Apr 5, 2018
                        Resolved
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                        Address: New Delhi, Delhi, 110006

                        Respect Sir,

                        I have made transaction on last Sunday (01/04/2018), from my ICICI to PNB bank, but somehow transaction time lapsed and from my ICICI bank amount was debited but didn’t credit in my Beneficiary account (TILL NOW), that amount was part of my salary and it’s really difficult to manage with funds, I have also raised this query in mail of iMobile app care, and on customer care, as well as in ICICI bank tooo, but no have given me satisfactory answers though i have visited branch 3-4 times but no response . Today on 5th is the day when my SIP deduct from ICICI BANK but what if my ECS will bounce so your company will charge me up? This is not my fault. Somehow I managed to credit particular amount in my account for SIP DEDUCTIONS.
                        Please look after this matter because i am in need of my salary, and being salaried person, without funds I cannot even travel to my workplace.
                        I want you to take action ASAP.

                        REGARDS
                        ROOPAM NIGAM
                        [protected]
                        May 21, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 06, 2018
                        ICICI Bank Customer Care's response
                        Dear Roopam Nigam,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          singh.aman85
                          from Delhi, Delhi
                          Apr 5, 2018
                          Resolved
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                          Resolved

                          I had made a transaction of 9000 to hdfc bank account via imps on 04 april, at 10:10 am and it got timed out at beneficiary bank with message "txn status will be updated by bene bank within 3 working days"

                          Money got debited from my account. Please rollback the transaction or credit it to the beneficiary account

                          Imps txn reference number :[protected]
                          Apr 5, 2018
                          Complaint marked as Resolved 
                          amount is credited to benficiary account in evening...thanks
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 06, 2018
                          ICICI Bank Customer Care's response
                          Dear Singh.Aman85,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ys1v) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Hi! I am satrudhan kumar. I have salary account in icici bank since jan-18.
                          Last March my company Jss group had given double salary in account. I had already told my Jss group. But they are not given any notice .suddenly block my account.
                          Regards

                          Satrudhan kumar
                          A/c no.last four digits 8781
                          Branch madhapur hyderabad
                          [protected]
                          Dear, My a/c no is SBA[protected].on dated 08 DEC 2017 transfer amount 2000 & 500 rs in icici bank to javli bank (bhandup).But amount cut in icici bank account & not transfer to javli bank a/c.javli bank a/c detail & passbook copy attached.
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                            R
                            RupsNitin
                            from Mumbai, Maharashtra
                            Apr 5, 2018
                            Resolved
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                            Resolved

                            Address: Thane, Maharashtra, 421204
                            Website: Www.oneassist.com

                            Hi,

                            I'm using icici debit card. Without any intimation you have deducted the amount of 1899 from my debit card

                            As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

                            Kindly cancel this plan and request you to refund the amount of rs:1899. This is unacceptable that you have been repeating the same.

                            Deducted date : 2nd nov 2017
                            Name : rupali vitthal gore ([protected])
                            May 8, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 05, 2018
                            ICICI Bank Customer Care's response
                            Dear RupsNitin,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Please update my email address as '[protected]@gmail.com' for my credit card No. [protected].
                            Hii

                            I had work with icici bank from 2013 to 2016. Still i have not my pf number
                            Request you to kindly resolve my queries

                            Details are mention below
                            Name dikshit gupta
                            Emp id 281507
                            Mail id Dikshit.[protected]@icicibank.com

                            Pls. Contact me on
                            [protected]
                            [protected]@gmail.com

                            Br
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                              S
                              Saket2005
                              Apr 5, 2018
                              Resolved
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                              Resolved

                              Address: Pune, Maharashtra, 411057

                              I have made a transaction of 12000 to union bank account via imps on 04 april, at 23:46 and it got timed out at beneficiary bank with message "txn status will be updated by bene bank within 3 working days"

                              Money got debited from my account.

                              Please revert the transaction or make credit it to the beneficiary account

                              Imps txn reference number :[protected]

                              Please resolve this issue asap. Thank you
                              May 7, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 05, 2018
                              ICICI Bank Customer Care's response
                              Dear Customer (Saket2005),

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ynrt) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                arvind kumar singh
                                from Gurgaon, Haryana
                                Apr 5, 2018
                                Resolved
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                                Resolved

                                Address: Kolkata, West Bengal, 711227
                                Website: ICICI BANK

                                I had one personal loan with icici bank & another personal loan with hdfc bank. The icici representative - ankita ([protected], [protected]) called me and offered fresh loan from icici, as the rate of interest will be less and balance of hdfc loans will be transfer to this new loan. And current icici loan will be disclose with one percent foreclosure charge and processing fess of rs 1400 only.

                                But after signing all papers i found that i have to disclose my previous hdfc loan with foreclosure charge by myself as they give me cheque of o/s balance only and when i reached hdfc bank they charged 16000 extra for closing the account and she charged me 5900 for processing fees for icici loan.

                                Now i cannot do anything against her for this type of cheating.

                                Arvind kumar singh
                                [protected]
                                May 15, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 06, 2018
                                ICICI Bank Customer Care's response
                                Dear Arvind Kumar Singh,

                                We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Tushar1211
                                  from Alot, Madhya Pradesh
                                  Apr 5, 2018
                                  Resolved
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                                  Resolved

                                  Address: Satara, Maharashtra, 412803

                                  Sir,

                                  I am tushar suresh mahamuni last 10 years customer for your bank. Now i want help to your bank.
                                  I will submit tender in bpcl company so it's require bank solvency certificate. I visit your branch in my city wai, dist :satara maharashtra 412803 regarding solvency certificate. But not help in your bank branch regarding this i am not satisfied for your this type of services. So please suggest me where i am submit application for solvency certificate.
                                  Or close my account in your bank.
                                  May 20, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 05, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Customer (Tushar1211),

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4yntf) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Jun 02, 2018
                                  Updated by Tushar1211
                                  till not resolved my complaint please reply me ASAP
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                                    A
                                    Ambika Bedi
                                    from Noida, Uttar Pradesh
                                    Apr 5, 2018
                                    Resolved
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                                    Resolved

                                    Extremely bad service by icici bank, imps was done on 2nd april, i have been calling the bank representative everyday. I have been told it will take two days, then i was told it will take another three days and today, the banking representative said my complaint will be resolved in another 5 working days. Are you serious? I am not able to work as the person whom i was suppose to transfer money is calling me again and again. This has caused a great damage to my reputation. This bad service of your bank amounts to mental harassment. I am stuck. I am going to close my account from your bank and also make sure that all my friends and family close their account from your bank. You should compensate people for causing such harassment instead of posting the automated reply to all the complaints. I still havent got the refund
                                    May 7, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 05, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Ambika Bedi,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4yk8x) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      H
                                      HariGanesh Mohanasundaram
                                      from Chennai, Tamil Nadu
                                      Apr 4, 2018
                                      Resolved
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                                      Resolved

                                      Address: 600073

                                      Hi, i had an iwish rd account with icici. I had to close it due to my personal reasons. I have closed the account from my imobile app on[protected]. It was closed that time itself. But the amount is not yet credited to my account. I have called customer care number of times, they are simply saying wait for 24hrs to get credited. Icici - that is my money, am not owing your money. I have saved it, and put it in your bank. Am a customer of icici since 2010, you have lost your loyalty. Resolve it immediately, else i wil surely approach consumer court with the double amount.
                                      May 17, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 05, 2018
                                      ICICI Bank Customer Care's response
                                      Dear HariGanesh Mohanasundaram,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4yk8m) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Swofiya Rahman
                                        from Hyderabad, Telangana
                                        Apr 4, 2018
                                        Resolved
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                                        Resolved

                                        Address: 500009

                                        I am the a/c holder of icici bank from last 4 years.
                                        Now they have charged rs.589/-under this category dcardfee.

                                        I am not aware what type of charges are these.
                                        They never informed me regarding these charges either by email or by letter.
                                        Who has given right to icici bank to deduct the money without informing us.
                                        Because we kept the money in bank that give right to bank that they can do anything whatever they want.

                                        There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
                                        May 6, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 04, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Swofiya Rahman,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4yfel) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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