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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 633

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T
Tuhin Bairagi
from Bengaluru, Karnataka
Nov 27, 2017
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Have purchased 2 watches from world of titan city centre 1 kolkata on 15 aug and 20th aug with icici bank cash back offer on purchase above 10, 000 with debit/credit card from bank side but till date i have not received any cashback.

Please help

S no. Value date
Transaction date
Transaction remarks
Withdrawal amount (Inr)

13 [protected] [protected] mps/citicentre /[protected]/0 10, 370.00
18 [protected] [protected] mps/citicentre /[protected]/0 10, 420.00

Regards,
Tuhin
+2 photos
ICICI Bank customer support has been notified about the posted complaint.
Dec 15, 2017
Updated by Tuhin Bairagi
PLEASE HELP
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    J
    Jai Shree Soni
    from Chennai, Tamil Nadu
    Nov 27, 2017
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400093

    Date of incident : 24 nov 2017

    I received call from icici bank and they were given information about one assist plan and asking for activation, i was telling them not to activate now but stiil they automatically activated this plan and deducted rs-1299/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

    One assist id number: sr[protected]

    Make sure to deactivate this plan asap and refund the money

    Jaishree soni
    Jan 3, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 27, 2017
    ICICI Bank Customer Care's response
    Dear Jaishree Soni,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Date-8-11-17
    Mid:[protected]
    Tid:88213071
    Batch no:000012

    cancel and refund - Comment #2930299 - Image #0
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      D
      dinesh nehra
      Nov 27, 2017
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      Address: Palwal, Haryana, 121102

      R/sir
      I had made payment through netbanking on 6th november for htet application form fee of rupees 1010 by ref. No.[protected]igaciaula5 through netbanking of sbi bank. But fee was not done successful in this regard i made complain to my bank i. E. Sbi palwal. Please refund my amount as soon as possible.
      Thanks
      Dinesh nehra
      Mob.[protected]
      Email [protected]@gmail.com
      +1 photos
      ICICI Bank customer support has been notified about the posted complaint.
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        H
        hemsa91
        from Gurgaon, Haryana
        Nov 26, 2017
        Resolved
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        Resolved

        I made a jio recharge of rs 399 though online payment. I was asked to choose mode of payment. I was choose upi instead of debit card. When i clicked on upi it asked me my vpa which is virtual payment address. After i typed my vpa it asked me to login my upi app {phonepe}. When i logged into upi app i found one notification requesting 399 rs which was the recharge amount. It was [protected]@icici. When i transferred 399rs, amount was deducted from my account, but i didn't get any messages from jio.

        Then i asked to jio care regarding this issue they said they didn’t get the recharge amount.

        Then i took phonepe help regarding this issue they said they get the confirmation message of money sent.

        So what can i do?

        Money sent to : [protected]@icici though phonepe

        Tran. Id : p1711242303375338675247

        There are some pictures are attached below………
        +5 photos
        Feb 28, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Nov 26, 2017
        Updated by hemsa91
        so please refund the amount to my account
        Nov 30, 2017
        Updated by hemsa91
        Sir how much time do u take to resolve my problem?
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          G
          G.b. Yadav
          from Ludhiana, Punjab
          Nov 26, 2017
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          Address: 140604
          Website: www.consumercomplaints.in

          Dear sir,
          I have purchase icici bank tax saving bond -022005-tsb-two. Bond holder no.[protected]. Certificate no.62632. Which will going to be mature on 08.04.2010. Since i have transfer to other district. And my new address is as below. I shall be grateful if you kindly correspondence with my new address. Kindly confirm.
          Flat no. #703, g-block, ravindera appartment,
          Baltana, zirakpur, mohali, punjab

          Old address
          Prem gorkhi
          House no. 3005, tribune colony, sector 29-d, chandigarh-160030
          ICICI Bank customer support has been notified about the posted complaint.
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            L
            Leenaagra
            from Mumbai, Maharashtra
            Nov 26, 2017
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            correction in surname spelling

            Address: 400705

            I am maintaining saving bank account in icici bank, the details of which given as below

            Account number :[protected]

            As per the directive of bank, i was linking my aadhar number with bank account using net banking services. However, after submitting my aadhar details, i got the message from bank that linking is getting failed as my name/date of birth in bank records is not matching with aadhar data base.br...
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            U
            Umar Majeed
            from Bandipura, Jammu and Kashmir
            Nov 26, 2017
            Resolved
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            Resolved

            Address: Baramulla, Jammu and Kashmir, 193201

            I rechrged another number frim. My jio app and transaction through phonepe amount has been deducted but i didn't got recharge. So what i have to do should i wait for refund or recharge. Please resolve my issue. What is the fun of this you deducted money from my wallet but didn't got recharge. It's very bad service you should think about people who have urgency.
            Dec 27, 2017
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 26, 2017
            ICICI Bank Customer Care's response
            Dear Umar Majeed,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4lq8u) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              Y
              ypv
              from Punalur, Kerala
              Nov 28, 2017
              Resolved
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              Resolved

              Address: 174001
              Website: www.icicibank.com

              Dear sir,
              i am Anil kumar s/o Shri Ratan Lal, My Saving bank account in your bank.
              This is my Bank A/C no[protected]. And i transfer amount(10, 000) to this account no[protected] From i mobile apps. But a mistake to transfer amount another account no. this a/c no is[protected]. And transaction upi no[protected]. so plz request for u that this amount refund my a/c no[protected].

              The transaction date of 23nov 2017 time11:05 PM from a/c[protected].
              And transaction upi no[protected].
              wrong account no[protected] in transfer amount. it is refund amount.

              Anil kumar A/c holder[protected] ifsc no icic000735
              register mobile no is [protected]
              register E mail - [protected]@gmail.com
              +1 photos
              Dec 1, 2017
              Complaint marked as Resolved 
              Dear sir/madam My Name is Anil kumar. My Register mobile no & contact no is 9817199164. & Register E-mail- [email protected] 2nd no Alternate no 8988087356 (My brother- yashpal) E-mail:- [email protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Dec 01, 2017
              Updated by ypv
              Any update
              kripaya mero poisa return garnu

              wrong account no(073701503619) transfer amount by mistake. - Comment #3982674 - Image #0
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                I
                Intesar
                from Jaunpur, Uttar Pradesh
                Nov 26, 2017
                Resolved
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                Resolved

                I have icici atm and i am withdrawal 3 thousand money from axis atm but unfortunately transaction is complete but money is not come. And it's my bad luck today is sunday and there is no any help from icici on sunday what can i do please help me
                +1 photos
                Nov 30, 2017
                Complaint marked as Resolved 
                Dear sir my account also debited with es 28 for atmdec charge for the transxation in tha month of july
                what is this please help me
                i atrech the sratmemt

                money not withdrawn from atm - Comment #2930318 - Image #0
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                  S
                  Siddhartha Jadeja
                  Nov 26, 2017
                  Resolved
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                  Resolved

                  I have been trying to get my pan, aadhaar and mobile number linked to my account since 6 months but and they even said that if i send a mail and fill and provide a scanned copy of a form with scans of my originals, they would update them but there's no luck so far. I have to e-verify my itr but because of this pathetic service and that my old mobile number has been deactivated, i can't do anything from here in us. This is the most frustrating experience ever and i'm going to ask my company to stop making employee's account in icici in india.
                  Jan 3, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 27, 2017
                  ICICI Bank Customer Care's response
                  Dear Siddhartha Jadeja,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4lrrq) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  I paid to [protected]@icici RS 409/-
                  Purpose for jio recharge
                  Via my upi account from phone pe
                  Amount debited and transaction success
                  But recharge not done
                  So please check my payment and refund the same to my upi account

                  worst customer service for nris - Comment #2930158 - Image #0
                  I paid rs 409/- to [protected]@icici towards jio recharge via my upi account.my amount debited payment successful.but recharge not done
                  so please refund my payment

                  worst customer service for nris - Comment #2930159 - Image #0
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                    D
                    dhiva ravi
                    from Chennai, Tamil Nadu
                    Nov 26, 2017
                    Resolved
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                    Resolved

                    Address: Chennai, Tamil Nadu, 600040

                    I transferred icici bank to canara bank but i transferred wrong person so how can refund my money back is there any way to get my money back to my account so help my name is manikandan k my icici account no[protected] ifsc code icic0001547 to canara bank account s radika ac[protected] ifsc code cnrb0000931 she fake me and get my money so help me to get my money back to my account
                    +1 photos
                    Dec 29, 2017
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 27, 2017
                    ICICI Bank Customer Care's response
                    Dear Dhiva Ravi,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Hi,

                    I am using saving account but i want to convert into salary account

                    please guide me and contact me on [protected]/[protected]
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                      B
                      Banoth Rajesh
                      from Siddipet, Telangana
                      Nov 25, 2017
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                      Address: Karimnagar, Andhra Pradesh, 505210
                      Website: www.icicibank.com

                      Dear Sir
                      I B.Rajesh Account Holder of ICICI BANK on 14/09/2017 Amount of RS 3699 has been debited with out my knowledge and concern in this regards i have done all the formalities guided by Bank and complaint number is SR[protected]. its almost two months completed till date no body is responding properly when ever i call to customer care the answer is its under process you have to wait for one more month . i request you to please look in to the issue and do needful.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        V
                        vijaymora
                        from Hyderabad, Telangana
                        Nov 25, 2017
                        Resolved
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                        Resolved

                        Address: Hyderabad, Andhra Pradesh, 500034

                        First of all, there is no information that i am going to be charged for usd transaction, no call and sms. Transaction amount is returned ideally there should not be any charge but icici have charged for both reversal and actual transaction. Finally, there is no purchase but charges been added around 1000.

                        As icici have not notified on charges, customer don't have to pay. I am not going to pay till icici resolves this issue.
                        Dec 28, 2017
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 25, 2017
                        ICICI Bank Customer Care's response
                        Dear vijaymora,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4logi) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        I have already made couple calls to ICICI support team, no benefit with the followups. I have already mentioned card number in the complaint details, ICICI can re-check.
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                          S
                          SavIo07
                          Nov 25, 2017
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                          This is saurav tomar, account holder of icici.
                          I have been deducted for amount 7119.81 which i have no accountability
                          And knowledge.
                          This was the following test which i received :
                          "dear customer, purchase of inr 7, 119.81 has been made on debit card linked
                          To acct xx6082 on 24-nov-17. Info: vin*amazon uk p. The available balance
                          Is inr 90.32."

                          I have completed the task dictated by customer care executive, to file a dispute form in physical form with attached identity and debit card photocopy to the branch.

                          Case facts:

                          Such kind of transactions have happened to other customers also and there are various complaints on consumer forum which show ignorance of icici and state that those consumers are unsatisfied. (Photo evidence attached)
                          Particular to my case the transaction amounts to 7119.81 and is been to merchant amazon uk p which state it as amazon prime uk, since the transaction is done in uk region and user my involvement is null.

                          I hope that my case won't be mistreated and amount will be back to put my faith and loyalty back in icici banking institution.
                          Kindly look sharp through this matter.
                          Thank you
                          ICICI Bank customer support has been notified about the posted complaint.
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                            H
                            from Bengaluru, Karnataka
                            Nov 24, 2017
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                            Dear sir / madam,

                            This is regarding the complaint on the below mentioned phone number where they had cheated me over the call by providing some incorrect information that they are calling from icici bank and debiting around rs. 8600/- from my icici bank account on 25-oct-2016. The transaction showed in my sms as credited to am2pmshoppe.com. I am not sure if this number is from this shop number or from some other fraud numbers. Request your help in getting my money back.

                            Fraud phone number : +91-[protected] (They are still reachable and attend the phone and give some reasons but when they hear some male voice to enquire on this unauthorized transaction, they go on mute or disconnect)

                            Please acknowledge this mail and let me know if you need any further information.

                            Thanks,
                            Hema
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                              S
                              sindhuja podeti
                              from Palghar, Maharashtra
                              Nov 24, 2017
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                              Address: Pune, Maharashtra, 411057
                              Website: No website. Not sure about how and where this happend.

                              Yesterday nov 23rd rs.588 have been deducted from my account without i making any
                              Transaction. I found it has happend due to "dcardfee5270nov17-oct188+gst".
                              As i have not made any payment anywhere i would like the amount to be refunded to my account.
                              Could you please please please help me get the amount refunded or is there any way i can get my money back?
                              I would also like to know the reason behind it to ensure this doesn't repeat again.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                M
                                maddala bhaskar
                                from Suluru, Andhra Pradesh
                                Dec 6, 2017
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                                Address: 521212

                                IT IS ALREADY 14 MONTHS POST MY SEPARATION IT YOUR ESTEEMED ORGANISATION ALL MY EFFORTS TILL NOW IN GETTING PROVIDENT FUND IS WASTED I AM CURRENTLY UNEMPLOYED AND REQUEST YOU TO RELEASE BE AMOUNT IMMINENTLY.

                                I am currently unemployed and waiting for my PF settlement due to severe financial trouble. Hope you understand my situation and help in a faster process. An early settlement is appreciated.
                                M.B.SRINIVASARAO
                                UAN No.[protected].
                                EMP ID.C.39614.
                                KDMAL[protected].
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  V
                                  viralrana88
                                  from Mumbai, Maharashtra
                                  Nov 24, 2017
                                  Resolved
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                                  Resolved

                                  Dear team,
                                  I have a/c[protected] with icici bank i have transferred rs 50000/- using imps on 22th november 2017 at arount 4.50pm to hdfc bank a/c:[protected] devraj. The imps ref no[protected]. Amount debited from a/c but not yet credited to beneficiary account. I got message that it timed out transaction status will be updated by beneficiary bank in 3 working days today its 24th november 2017 but still amount not refunded not credited to the beneficiary bank please look into this issue and resolve it as soon as possible

                                  From: viral rana
                                  [protected]
                                  Jan 6, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 27, 2017
                                  ICICI Bank Customer Care's response
                                  Dear Viral Rana,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    smartuser
                                    from Mumbai, Maharashtra
                                    Nov 24, 2017
                                    Resolved
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                                    Resolved

                                    I received a mail from icici bank privilege banking department regarding the offer for buying killer watch at rs 349. It was said that the watch will be delivered in 28 working days. But no tracking id has been generated yet. I placed the order on 2nd november, still no tracking id generated. I would like to file a complaint against icici bank and killer jeans for giving such false offers and cheating the customers. It is very bad and this should be checked and controlled by the senior management in icici.
                                    I want the watch to be delivered, else the money should be refunded.
                                    My order id is 215970 and order date is[protected]
                                    Nov 30, 2017
                                    Complaint marked as Resolved 
                                    Received the watch today. Hence marking this as resolved.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      P
                                      pappu ans
                                      from Noida, Uttar Pradesh
                                      Nov 24, 2017
                                      Resolved
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                                      Resolved

                                      Address: Ghaziabad, Uttar Pradesh, 201204

                                      Dear sir,

                                      When i was used my atm on dated 09.10.17 time was 10:47 am in obc bank ratan market opposite amber cinema modinagar ghaziabad. Up 201204 i have withdrawal 10000 rupees but fund is not received but it is debit in my account. I have complaint for that at customer care of icici he given me request no. Sr[protected] & time taken for 7 days but they did not given any positive answer & they closed the request. Then i have again registered other request but it was also closed by customer care (Sr[protected] & again registered other complaint sr[protected] but closed
                                      Yesterday i have also registered other complaint in branch, but branch is not giving relevant answer.
                                      For further you can cc tv footage
                                      So i have humble request to you please do the needful & solve my problem.

                                      All service requiste no.
                                      Sr[protected]
                                      Sr[protected]
                                      Sr[protected]
                                      Sr[protected]
                                      Sr[protected]
                                      Sr[protected],
                                      Sr[protected]
                                      Sr[protected]
                                      Jan 6, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Nov 24, 2017
                                      Updated by pappu ans
                                      not any respond by branch
                                      Nov 24, 2017
                                      Updated by pappu ans
                                      When i was used my ATM on dated 09.10.17 time was 10:47 am in OBC bank Ratan Market opposite Amber cinema Modinagar Ghaziabad. UP 201204 I have withdrawal 10000 rupees but fund is not received but it is debit in my account .
                                      Verified Support
                                      Nov 27, 2017
                                      ICICI Bank Customer Care's response
                                      Dear Pappu Ans,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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