ICICI Bank Complaints & Reviews

Hi team,

My query is that i have contact with customer care.
But the resolution they given was not acceptable for me.
In my bank account - ecs charges has been charged multiple times. It is because of some online applications i have used before who represents it but bank should not charge its multiple times. As i am facing difficulty of financial condition as my father is hospitalized and in need of a surgery and all. I am old customer of your bank and having good banking with icici, Iam maintaining ICICI bank as my salary account from past 3 years. Please refund this time the ecs charges amount and it will not repeat again.
I have already cancelled all the ecs from ICICI bank these amount which is deducted is the previous pending amount. On july month salary they deducted around 10k and today i got salary 45k and full 45k bank has deducted which is not at all acceptable for me as per my current situation.

I am marking you mail. I hope you understand the situation otherwise i have to go with rbi.

Please do the needful as soon as possible.
Please cooperate with me and try to understand my current financial situation.

I request you to refund money as soon as possible.

🙏🙏

I hope that team will take some action and revert back to me.

Bank account details Account number :[protected]
Name - SUMISH M
Mob no. [protected]
Address. Bangalore

One day ago (28.09.23) when i checked my account balance, I was shocked that around 1900 rupees where missing i checked all my transaction history of all upi apps but there couldn't find anything but when i checked my bank statement there I got to knew that 1899/- rupees where deducted for some "PPL/WPP_SR**********_Renewal of Policy" on 26th of September, 2023 which I have never enrolled for . There was not even a single message about the dedution of the money. I kindly Request for the money back!, its huge amount for a student.

On the date of my salary icici bank has debited 80000 as an ECS charge multiple times without a notification.

Its an entire month salary and i dont have any other source of income

D card fees 706 Rs

Am a icici bank customer. Yesterday[protected] and[protected] on both days ecsrtnchg charged 5000 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. Thank you

Today I have chcked my transcation from online banking and I saw that they have deducted 1899INR for some renewal of policy.

I got email they have mentioned
"your (New Policy)New Policy of CPP/OneAssist for (Privilege Single-Rs.2799)WA Privilege Single Rs. 1899 has been regd vide SR[protected] on 24-SEP-19. It will be completed within 1 working days."

I have not received any prior notification for that policy, I have not applied for that policy, how come they have deducted my balance, please help me.

I called customer care number and he said he can not help me and passed me CPP helpline number, when I called CPP helpline number they said they don't have information about this.

Customer care service is so bad, I have not applied for this policy for what they have charged me for.

Kindly help ASAP.

I emailed them as well in `customer.[protected]@icicibank.com` not sure if they will help me or not as experience was bad.

Am a icici bank customer. On 26-9-23 from bank there was a deduction in the name of ecsrtnchg charged 2, 251.21rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Myself shafique khan This year 26 sep 2023 Rs.826 is deducted from my account without any alert message. DMC / DP CHGS TILL Aug -2023. So please make sure to credit the amount which has been deducted from my account..

Hi.. My loan account ending with 9807 was already closed in the year 2022 but still its suit filed. Request you to remove it asap, I tried contacting the customer care also for the same but no reply till now.

As the account opened is savings bank account and its 0 balance account but the bank has deducted amount and replying that no sufficient balance is there. As we dont have any loan . And So many days there was no deductions at all. please provide the refund and reverse the transaction when i called to customer care they aid that machine automatically deducted the amount 6 times . So solve the querry or else this will go further.

1

My ICICI credit card was used internationally without my permission and authorisation.Neitger did I get any messege not a call for the authentication.tge amount was 28, 224 rs .Neither did I give any OTP not did I click any link.It took place on the 23.09.2023.Since then I have been calling several times, went to the police.It has been a harrasing for me.How could the bank give out the money without my permission??.

Sreshtha Burman
[protected]

Hi, ICICI Bank has deducted 2.37 rupees from my account with the transaction remarks "Surcharge Dt:21/09/23 MCC 4112" without notice.

Kindly refund my amount to my account. Let me know why this kind of deduction happens ?

I’m Priyanshu
On 22-Sept-2023
There is a deduction in my bank account of ₹2950- without my knowledge and consent, i want you to resolve my problem and refund my money back

There are lots of deducting from my account. Why unnecessary charge deducting. Refund it all.
My Emil ID [protected]@gmail.com

I am writing to convey my profound concern and dissatisfaction regarding unauthorized withdrawals from my account that have occurred over the last five years. The total amount deducted exceeds Rs. 30, 000, a significant sum.

Upon noticing the deductions, I promptly raised the issue three times with the ICICI Customer Care. Each time, I was told that the deductions were due to directives from other banks, specifically mentioning Bajaj Finance. However, upon communicating with Bajaj Finance, they categorically denied levying these charges, pointing out that these deductions originated from ICICI Bank.

Here are the specifics of the deductions:
Date 29/06/2019-NACH_AD_RTN_CHRG~BAJAJFIN~02MAY19~804ff29~400SAFGS Rs.413
Date 25/09/2019-NACH_AD_RTN_CHRG~BAJAJFIN~05AUG19~833d96e~400SAF92 Rs.885
Date 26/09/2019-NACH_AD_RTN_CHRG~BAJAJFIN~02AUG19~833d96b~400SAF92 Rs.413
Date 07/11/2019-NACH_AD_RTN_CHRG~BAJAJFIN~05OCT19~1c508ab~400SAF92 Rs.885
Date 08/11/2019-NACH_AD_RTN_CHRG~BAJAJFIN~03OCT19~1c508a9~400SAF92 Rs.413
Date 08/11/2019-NACH_AD_RTN_CHRG~BAJAJFIN~04SEP19~0485d8f~400SAF92 Rs.885
Date 11/11/2019-NACH_AD_RTN_CHRG~BAJAJFIN~02SEP19~0485d8d~400SAF92 Rs.413
Date 24/12/2019-NACH_AD_RTN_CHRG~BAJAJFIN~03DEC19~59afcb0~400SAF92 Rs.885
Date 24/12/2019-NACH_AD_RTN_CHRG~BAJAJFIN~02DEC19~59afcad~400SAF92 Rs.413
Date 22/01/2020-NACH_AD_RTN_CHRG~BAJAJFIN~02JAN20~9b3a611~400SAF92 Rs.413
Date 22/01/2020-NACH_AD_RTN_CHRG~BAJAJFIN~03JAN20~85484f7~400SAF92 Rs.885
Date 24/02/2020-NACH_AD_RTN_CHRG~BAJAJFIN~04FEB20~5f1ab79~400SAF92 Rs.885
Date 24/02/2020-NACH_AD_RTN_CHRG~BAJAJFIN~03FEB20~b5e2743~400SAF92 Rs.413
Date 23/03/2020-NACH_AD_RTN_CHRG~BAJAJFIN~02MAR20~522ec3d~400SAF92 Rs.590
Date 23/03/2020-NACH_AD_RTN_CHRG~BAJAJFIN~03MAR20~368ba35~400SAF92 Rs.590
Date 28/05/2020-NACH_AD_RTN_CHRG~BAJAJFIN~02APR20~c622c64~400SAF92 Rs.590
Date 28/05/2020-NACH_AD_RTN_CHRG~BAJAJFIN~03APR20~b9d2fb6~400SAF92 Rs.590
Date 28/05/2020-NACH_AD_RTN_CHRG~BAJAJFIN~07APR20~a858762~400SAF92 Rs.590
Date 22/07/2020-NACH_AD_RTN_CHRG~BAJAJFIN~02JUN20~49e4427~400SAF92 Rs.590
Date 22/07/2020-NACH_AD_RTN_CHRG~BAJAJFIN~11MAY20~a8dd633~400SAF92 Rs.590
Date 22/07/2020-NACH_AD_RTN_CHRG~BAJAJFIN~02MAY20~b17f05d~400SAF92 Rs.590
Date 22/07/2020-NACH_AD_RTN_CHRG~BAJAJFIN~08MAY20~aa46a78~400SAF92 Rs.590
Date 22/07/2020-NACH_AD_RTN_CHRG~BAJAJFIN~03JUN20~33f1adc~400SAF92 Rs.590
Date 22/07/2020-NACH_AD_RTN_CHRG~BAJAJFIN~05MAY20~ae87edb~400SAF92 Rs.590
Date 22/07/2020-NACH_AD_RTN_CHRG~BAJAJFIN~08JUN20~21f5e88~400SAF92 Rs.590
Date 17/08/2020-NACH_AD_RTN_CHRG~BAJAJFIN~08JUL20~b3ee86e~400SAF92 Rs.590
Date 17/08/2020-NACH_AD_RTN_CHRG~BAJAJFIN~03JUL20~b776c6d~400SAF92 Rs.590
Date 17/08/2020-NACH_AD_RTN_CHRG~BAJAJFIN~02JUL20~b977a3a~400SAF92 Rs.590
Date 24/11/2020-NACH_AD_RTN_CHRG~Of Bnk BFLf~02NOV20~d6cda15~400SA Rs.590
Date 24/11/2020-NACH_AD_RTN_CHRG~Of Bnk BFLf~03NOV20~d4b886e~400SA Rs.590
Date 24/11/2020-NACH_AD_RTN_CHRG~BAJAJFIN~03SEP20~df1dc49~400SAF92 Rs.590
Date 24/11/2020-NACH_AD_RTN_CHRG~BAJAJFIN~04SEP20~dbd272c~400SAF92 Rs.590
Date 24/11/2020-NACH_AD_RTN_CHRG~BAJAJFIN~08SEP20~d50effa~400SAF92 Rs.590
Date 24/11/2020-NACH_AD_RTN_CHRG~BAJAJFIN~05OCT20~057975b~400SAF92 Rs.590
Date 24/11/2020-NACH_AD_RTN_CHRG~BAJAJFIN~06OCT20~01d7da4~400SAF92 Rs.590
Date 24/11/2020-NACH_AD_RTN_CHRG~BAJAJFIN~08OCT20~ff43bb4~400SAF92 Rs.590
Date 24/11/2020-NACH_AD_RTN_CHRG~BAJAJFIN~03OCT20~09d75c4~400SAF92 Rs.590
Date 27/11/2020-NACH_AD_RTN_CHRG~Of Bnk BFLf~09NOV20~548a170~400SA Rs.590
Date 20/10/2022-NACH_AD_RTN_CHRG~Of Bnk BFLf~07OCT22~ddcb570~400SA Rs.590
Date 11/11/2022-NACH_AD_RTN_CHRG~Of Bnk BFLf~05NOV22~50ef7cf~400SA Rs.590
Date 11/11/2022-NACH_AD_RTN_CHRG~Of Bnk BFLf~05NOV22~3c2a9a0~400SA Rs.590
Date 11/11/2022-NACH_AD_RTN_CHRG~Of Bnk BFLf~03NOV22~89d2226~400SA Rs.590
Date 11/11/2022-NACH_AD_RTN_CHRG~Of Bnk BFLf~02NOV22~ea4afae~400SA Rs.255.97
Date 12/11/2022-NACH_AD_RTN_CHRG~Of Bnk BFLf~02NOV22~ea4afae~400SA Rs.334.03
Date 18/05/2023-NACH_AD_RTN_CHRG~Of Bnk BFLf~03MAY23~eb16f2d~400SA Rs.50.19
Date 26/05/2023-NACH_AD_RTN_CHRG~Of Bnk BFLf~02MAY23~f4abf92~400SA Rs.590
Date 27/06/2023-NACH_AD_RTN_CHRG~Of Bnk BFLf~03MAY23~eb16f2d~400SA Rs.539.81
Date 15/09/2023-NACH_AD_RTN_CHRG~Of Bnk BFLf~06SEP23~62f3970~400SA Rs.590
Date 15/09/2023-NACH_AD_RTN_CHRG~Of Bnk BFLf~04SEP23~8988e2b~400SA Rs.590
Date 15/09/2023-NACH_AD_RTN_CHRG~Of Bnk BFLf~02SEP23~9f4082f~400SA Rs.590

I find this situation extremely troubling. Not only have these deductions been made without my knowledge or consent, but the reasons provided by your bank have also been contradictory.

However, the frequency and magnitude of these deductions, along with the conflicting information I have been provided, lead me to believe that there has been a severe lapse or oversight.

I am requesting the following:

A thorough investigation into all these deductions.
A detailed statement explaining each deduction made.
Immediate reversal of all unwarranted deductions.
Assurance that such deductions will not occur in the future without my explicit knowledge and consent.

I hope ICICI Bank will treat this matter with the seriousness it deserves. I value my relationship with the bank, and it is crucial for me to trust the institution with my hard-earned money.

I anticipate your prompt response and action in resolving this issue.

Sincerely,
Shakti Prasad Moharana
+91 [protected]

Ear Sir,

My credit card payment due on 15th as due to continuous holidays, i was not able to do the payment of Rs. 982, they have raised late payment fee of Rs. 590 yesterday as it was Ganesh chathurthi holiday.

I have made the outstanding of Rs. 982 today and amount also credited to credit card account.

Please this late payment fee is much and kindly waive off the same,

Note my billing cycle was changed and so 15th was missed out and due to continuous holidays i missed this,

Kindly assist with my obligation.

Please check my record i have payed all my dues on time.

Thanks
Priya

Without notice and our concern auto debit done by bank what is that chargers
I need my money back

HI Team, I have submitted the EPFO KYC at EPFO portal with my ICICI Bank details 1 month back. Its been one month there is no update from bank to verify the details and give response back to EPFO portal.

Please help me how can i get it resolve this issue.

I have faced some unauthorized transaction on 11th of September 2023 at 10.30 to 11.30 am. On the same day, i have reported to the bank about the payment on the same day (SR[protected] amounted to CIF[protected] Rs.30, 000 and CIF[protected] Rs.56, 857.

I have raised police complaint on the same day (CSR 1587/2023). I didn't receive any feedback for this issue.

Please refund my amount asap under (RBI/2017-18/109 DCBR.BPD. (PCB/RCB). Cir.No.06/12.05.001/2017-18) regarding the Zero Liability of a Customer)

I did a payment of the huge amount of 79100 for my sister's college fee and the amount is deducted from my account yet the payment has failed.
Kindly look into this matter and return back the money as soon as possible.