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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 696

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S
samudrala saideep
from Sirsilla, Telangana
Jun 26, 2017
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Address: Hyderabad, Andhra Pradesh

I am saideep ac num: 230*547.
I got my debit card and check book and
I don't get debit card pin.
So i am requested to icici bank sr. Nagar branch, hyderabad to generate my atm debit card pin.
No employee is careing about my issue so that i have decided to close my account from your icici bank.
And i will tell for some other people who are opening account in your bank that don't open account in this icici bank.
Because these employees are not careing to customers. The icici bank employees are working for time pass and for monthly salary but they are not working for the people or customers of icici bank.
ICICI Bank customer support has been notified about the posted complaint.
Hi i had credited 5000 rs and the bank had debited 1092 from my account as ECS why????? can you give me the reasom why they had debited from my account !!!
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    P
    Pty
    from Hyderabad, Telangana
    Jun 26, 2017
    Resolved
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    Resolved

    Address: Hyderabad, Andhra Pradesh, 500047
    Website: ICICI.com

    Hi,
    Yesterday i have placed an order of 1976 in purple.com and noticed that the order hasn't been placed. I have made the payment via netbanking and could see my money has been deducted.
    It has not been refunded to my account till now. Please look into this and it would be appreciated if my money reverts into my account at the earliest possible.
    Jul 27, 2017
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 26, 2017
    ICICI Bank Customer Care's response
    Dear Customer(Pty),

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ag3w) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      suhasjha
      Jun 26, 2017
      Resolved
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      Resolved

      Address: Kolkata, West Bengal, 700052
      Website: www.icicibank.com

      I am noticing a bunch of transactions for which the transaction remarks are not clear enough and i am not able to recognize these transactions. Just wondering if my account is leaking money, without i even knowing about it. Following are some of those (Numerics changed) for sample.

      Bil/[protected]/nchgrs2.50strs0.38
      Bil/[protected]/nchgrs2.50strs0.38
      Bil/[protected]/nchgrs2.50strs0.38
      Bil/[protected]/nchgrs5.00strs0.75

      Request icici team's immediate attention. I am not a happy customer at this time.
      Jul 28, 2017
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 27, 2017
      ICICI Bank Customer Care's response
      Dear Customer(Sarfaraz Sayyed),

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4afzx_aaaa) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      I have not subscribed for Money Manager still my account got debited with annual charge of 345 Rupees. Please let me know the reason of the same and kindly reverse the transaction.

      Transaction Ref - BIL/[protected]/MM Annual Fee MAY17-APR
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        Address: Chennai, Tamil Nadu, 603002
        Website: www.consumercomplaints.in/new_complaint

        I have a demat account in icici bank for 6 years now. When i checked my bank transactions and i found that there is one debit transaction 'in[protected] dp chgs till may-17' — inr 805'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile...
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        saraswati140
        from Kalamb, Maharashtra
        Jun 25, 2017
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        Hello, i have applied for salary account and its around month the account has not been activated. we were promised that our account will be activated within days. the person through whom we have applied is making excuses daily. Its so shameful that icici being such a big brand is havins such poor facilities.I am from pune please help me!!!
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          J
          Jatin kotia
          from Delhi, Delhi
          Jun 25, 2017
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110005
          Website: eazypay.icicibank.com

          Pay for m. C. A programme. (Delhi university)

          Fees payment done by sbi internet banking. (250/- rs.)

          Transaction id - [protected]igabmvuli4

          Form ref. Number - 17csci1077278
          Date - 20/6/2017

          But fees not updated on delhi university website.

          Balance is deducted from account.
          Now i pay with another bank. Payment is done two times.

          Name - jatin
          E-mail - jatin. [protected]@yahoo.com
          Phone - [protected]
          Jul 26, 2017
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 25, 2017
          ICICI Bank Customer Care's response
          Dear Customer(Jatin),

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          I have not received the account statement for payment schedule for my loan. I want to make foreclosure but dont know what is the remaining amount i have to pay.
          ICICI Bank Customer Care's response, Jun 26, 2017
          Verified Support
          Dear Customer(hariprabu1985),

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4aeys_aaaa) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            srinadh goud
            from Hyderabad, Telangana
            Jun 25, 2017
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            Address: 500010
            Website: Icici bank

            hi.. My name is srinadh.. Last 4 digits of my icici credit card number is
            1005.. My registered mobile number is [protected].. Mail id is
            sri. [protected]@gmail.com..
            issue is i hv try add 10k to paytm wallet on 09 feb 17 but that transaction
            could not take place due to some reason but the amt was debited from my
            credit card.. And the same was not credited to my paytm wallet.. Later i hv
            complained the same issue to icici customer care & paytm care... Icici
            customer care raised the sr[protected] and 10000 was temporarily credited to
            my credit card...
            now after 2 months same amt of 10000 was debited again on 04 apr 17 stating
            that paytm was declined.. I don't understand wt type of verification was
            done by ur dispute team.. Am providing the paytm wallet summary of feb 17 &
            all ur transaction ids plz check it once again.. Bcz i didn't receive that
            10000 rupees from paytm in february...
            transaction id -[protected]
            order id[protected]
            arn-74766517040705047239692
            ICICI Bank customer support has been notified about the posted complaint.
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              M
              mp rs
              from Chennai, Tamil Nadu
              Jun 24, 2017
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              Address: Bangalore, Karnataka, 560087

              I have submitted form 15 for the 5 fds hold under my sb account. I was seeing tds deducted in different fds randomly each month

              For couple of fds, i see 0 tds deducted for the first month after opening fd. Second month tds is deducted at 10% for each fd.
              For one of the fd xxx6580 1007 rs tds is deducted for rs 547 credit.
              How is this possible??? Its almost double of interest credited.in the second month, for same fd tds is nil.
              But none of these tax is shown in tax credit certificate in banks even at the end of quarter. After raising complaint, first they said i didnt submit form 15.
              After showing the acknowledgment for the form 15 submitted., they were casually telling some system problem happened. How can system problem happen in calculation and that too randomly. If it is a problem it should be uniform pattern in deduction for all fd's.
              After asking for rectification, they were telling money cannot be refunded as the tax is paid already. When asked for tax credit certificate, one # was telling it will be available only at the end of year. But it should be reflecting in my form26as once the payment is made. When asked about that he could nt answer and telling he knows only about bank statement. Without knowing anything he was blabbering over call.
              They have hired all idiots in the bank and trained them.
              They are doing fraud and looting the money directly.
              Altogether rs 2000 has been deducted as tds for 2 months and nothing is refunded nor credited under my tds.
              ICICI Bank customer support has been notified about the posted complaint.
              Hi
              What is mean by ANW charges. I deposited Rs. 22000/- in my account but only Rs. 21857/- is credited in my account. Please give my money back.
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                R
                rizz12345
                from Delhi, Delhi
                Jun 24, 2017
                Resolved
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                I have made a delhi university form payment using internet banking which went through eazypay's site. Though the payment was successful at first instance and an amount of rs 250 was deducted from my j&k bank account but the payment was o hold and the delhi university site was showing a pending payment which i later on repaid using other account. Transaction id for the payment is ebil/eazyp[protected]-/[protected]. Such things have happened in the past as well where the amount is deducted for an unsuccessful attempt and i didnt get a refund. Please go through the flaws and direct a refund to my account as soon as possible.
                Jul 25, 2017
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 24, 2017
                ICICI Bank Customer Care's response
                Dear Sir, (rizz12345)

                We're sorry to hear about your experience. Please email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ad8t) in the subject line of your email. We will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  H
                  hemantkr2012
                  from Mumbai, Maharashtra
                  Jun 24, 2017
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                  Address: Gurgaon, Haryana, 122102
                  Website: ICICI BANK

                  Dear SIr, Madam,

                  I have an saving account in ICICI Bank, and I have deposited 10000 Rs. to clear my Cradit card bill, but ICICI BANK Has deducted 6000 Rs. against some ECS Return, but I have no information regarding the Any ECS present in my account.
                  As per process bank will intimate regarding the ECS Present in Account

                  Regards,
                  Hemant Kumar
                  Jul 25, 2017
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 24, 2017
                  ICICI Bank Customer Care's response
                  Dear Customer(Hemant Kumar),

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ad61) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    V
                    vinaydwi91
                    from Delhi, Delhi
                    Jun 24, 2017
                    Resolved
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                    Resolved

                    Address: 313001

                    My grand daughter (Purvi dwivedi d/o vinay dwivedi dsb ac 1927 / 42 sbbj chetak cir) icici safety bond refund (Cheque no. / micr no. 002021 dated 28/4/2017) received.
                    Sbi branch first credit the amount (41141) but after one day bank again debited that amount. They asked that name and fathers name is ok but account no. Given on cheque is of not purvi dwivedi. That is ture. They are asking that a letter from icici bank (From u) requir so that this amount is credited in her purvi dwivedi sb acount. Either yours amount is received by sbi but not credited in my doughter acount. Kindly issue letter or mail us.
                    Purvi dwivedi d/o vinay dwivedi, 3 g 2, sector 11, hiran magri,
                    Udaipur (Raj.) 313001. [protected]@gmail.com
                    Jul 25, 2017
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 24, 2017
                    ICICI Bank Customer Care's response
                    Dear Customer(vinaydwi91),

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ad5c) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      from Pune, Maharashtra
                      Jun 24, 2017
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                      Address: 411015
                      Website: www.icicibank.com

                      Dear Sir/ Madam,

                      I have my saving bank account in ICICI Bank which detail is as under. Yesterday When I was doing transaction than come to know that account is freezed without any information to me. As well got the SMS that your account is having insufficient fund for clearing of one cheque even though account was having required fund at the same time.

                      Name:- Suresh Chand Sharma
                      Branch :- Hazratganj Lucknow
                      Account No. :[protected]

                      I am salary paid employee in one private company and have only one account which is linked with Adhar and PAN Card. My Slaary also got credit in same account every month. I have issues ECS for liabilities of Housing Loan and others through account same account.
                      I have concern that tomorrow all other bank from where i took loan will put penalty on me for whom I should not be liable actually.

                      Request for your immediate support to avoid unwanted harassment.

                      Regards
                      Suresh Sharma
                      E -2, Lokpriya Nagari
                      Dhanori Road, Vishrantwadi
                      Pune - 411015
                      ICICI Bank customer support has been notified about the posted complaint.
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                        N
                        nityanand naik
                        Jun 24, 2017
                        Resolved
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                        Address: Raigad, Maharashtra, 410203

                        Complaint NO 1287462. in HDFC customer care on 5th april.

                        I was done ATM cash withdrawal translation on 04/04/2017 at 20:25hrs for withdrawal of Rs.6000/- But ATM cash not dispensed but amount debited.
                        Same day i was called HDFC customer care but not able to talk customer executive as they are only available 8 AM to 20 PM.
                        Hence next day 05/04/2017 i was called HDFC Customer care and registered the complaint, (complaint NO 1287462) they are informed me that cash will be credited with 7 working day.
                        I was tried ICIC Bank ATM and SBI bank ATM (All location-Arihant tower Khopoli) within 7-8 minutes.
                        then i was received message that 6, 000/- Amount is debited from my account so i was not conform from which bank ATM. BUT AFTER 2 Month HDFC replayed that it was from ICICI Bank ATM and transation was successful.
                        So same day i went to ICICI Baranch khopoli for CCTV fotage for verification Then ICICI Denied with reason that they don't have CCTV footage more than 1 Month so we cant do nothing.
                        Now for enquiry of complaint by HDFC and ICICI Bank taken almost 2month and now ICIC not providing any proof.
                        so please taken action on ICICi Bank.

                        NOTE
                        Nityanand Naik
                        91-[protected]
                        Jul 25, 2017
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 24, 2017
                        ICICI Bank Customer Care's response
                        Dear Customer(nityanand naik),

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Dear Customer,

                        I request you to share your account/customer Id details, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Bejoy
                        HDFC Bank Customer Assistance
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                          niraj kumar
                          from Samastipur, Bihar
                          Jun 23, 2017
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                          Address: Nawada, Bihar, 805122
                          Website: www.consumercomplaints.in

                          Dear sir/madam
                          I mr. Niraj kumar having a nre savings​ account in icici bank (Account. No.[protected] made two cash withdrawal from hdfc bank atm, nawada of rs.10000 each on 30th sept 2016. I received the amount of first withdrawal of rs.10000 and didn't receive the amount of second withdrawal of rs.10000 but the same was deducted from my account. I did complain to icici bank phone banking customer care, gave application to icici bank, nawada branch and also wrote mail to higher​ athourity. Still my problem is not solved. Please look into this matter.
                          Thanks and regards
                          Niraj kumar
                          Vill+p. O - khanwa
                          P. S - narahat
                          Dist-nawada
                          Bihar
                          Pin-805122
                          ICICI Bank customer support has been notified about the posted complaint.
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                            Shailesh Nandanwar
                            from Indore, Madhya Pradesh
                            Jun 23, 2017
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                            Address: Chhindwara, Madhya Pradesh, 480001

                            Respected sir,

                            My email account - shailesh. [protected]@india.com has been permanently got locked. Please unlock my e-mail account - shailesh. [protected]@india.com.

                            I cannot access my important mails. Please do the needful.

                            My alternate e-mail account [protected]@gmail.com. This account had to be created because of locked shailesh. [protected]@india.com e-mail account but i would like to operate from my shailesh. [protected]@india.com account.

                            Kindly do the needful.

                            Regards
                            Shailesh nandanwar
                            ICICI Bank customer support has been notified about the posted complaint.
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                              daya9845
                              Jun 23, 2017
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                              Address: Ranga Reddy, Andhra Pradesh, 500019
                              Website: ICICI Bank Personal Loan

                              Hi,

                              I have taken a personal loan from icici bank hyderabad - details are as below -

                              Date of loan execution: 1st april 2016.
                              Principal amount of the facility: rs. 11, 00, 000.00
                              Tenure: 60 months
                              Rate of interest: 12.99%
                              Product type: personal loan
                              1st installment date: 5th may 2016
                              Installment amount: rs. 25, 023.00
                              Principal outstanding as of 6th june 2017: rs. 9, 02, 893.50

                              When i was taken this p loan, icici bank told that there won't be any pre-closing charges applied on me
                              After successful completion of 12 emis as the p loan amount is rupees 11 lakhs, which is more
                              Than rupees 10 lakhs to eligible the zero pre-closing charges offer.

                              By 5th june 2017, i have completed 14 successful emis without any delays and late payments.

                              Now i sold out my house and got my own funds to pre-close this p loan.
                              I reached icici bank to pre-close my p loan. Now they are asking me to pay pre-closing charges of rs. 51, 917.00.

                              I reached to icici bank branch to resolve this issue. They are irresponsible and not giving proper answer.
                              I reached icici bank customer care many times to resolve this issue. They are irresponsible and not giving proper answer.

                              When there is an open market offer icic bank announcing that there won't be any preclosing charges aaplied after successful completion of 12 emis if the p loan amount is more than rupees 10 lakhs. Then why they are making a new rule for me to pay pre-closing charges?

                              This is not at all fair. Cheating the customers.

                              I am very serious on this issue of asking pre-closing charges from me.

                              I will go to consumer forum and file a suite against icici bank cheating to me and ask for the justice.
                              Meanwhile i have my ready funds in my icici bank sb a/c to repay the p loan amount. But they are not letting me to pre-close.
                              Every day an interest amount of rs. 326.00 accruing on the principal amount. Who will be going to pay this interest amount to me?

                              I will go to rbi and will complain against icici bank about this cheating to me.
                              I will go to union ministry of finance and lodge complaint against icici bank about this cheating to me.
                              I will go to media and reveal in front of the public about this cheating of icici bank to me.

                              Why icici bank is playing illegal games with customers?
                              Why icici bank is cheating the customers?
                              Why icici bank is unfair in its business?
                              Why icici bank is trapping the innocent customers with false business statements?

                              I am not going leave this issue until i get justice.

                              Kindly provide positive response to me.

                              Thanks & regards,
                              Dayakar adepu
                              +91 [protected]/[protected]
                              Hyderabad.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                Vibhuti Narayan Mishra
                                from Diphu, Assam
                                Jun 23, 2017
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                                Address: Jorhat, Assam, 785635
                                Website: ICICI

                                I had applied for icici credit card in the month of april 2017 & got a message on 8/5/17 "dear customer, your icici bank credit card application no[protected] is under process. The final status will be communicated to you within 15 days."
                                But regret to inform you that till date neither i have received the card nor any further correspondence.
                                Regards
                                Vibhuti narayan mishra
                                [protected]
                                [protected]@yahoo.co.in
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  shwetank ratnamber
                                  from Delhi, Delhi
                                  Jun 23, 2017
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                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                  Sir on march 2017 i send inr 20 to my another sbi account via your icici app. It shows sucessfully but not credited in to that account. I just wasnt to the status. Even wana know that my amount bring back in my icici saving acount no.[protected]
                                  Please do the needfull

                                  Enclosure: 2 screen shots about the same... As my sbi noida branch said that message has come but money inr 20 credited in to your sbi account. Please tell what to do and arrange a person in my home branch who can teach how to use icici bank app for better banking. Thank you

                                  Regards: shwetank ratnamber
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    sahil1785
                                    from Delhi, Delhi
                                    Jun 23, 2017
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                                    Address: 110015

                                    Hello sir,

                                    As per your order is cancelled as per your request and refund is already initiated in your account from our end

                                    I’ve checked your order[protected] and see that refund of rs.649 has been issued on 22 june 2017.

                                    [for nb payment:

                                    Since you’ve used net banking as a payment method, the refund should be credited to your net banking account by [4 business days from the date of refund].

                                    I kall k3310 dual sim mobile with money detector light and battery saver option with 1 year warranty - dark blue
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Jun 23, 2017
                                    Updated by sahil1785
                                    please refund my money as soon as possible in my icici bank account
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                                      dinesh_745
                                      from Delhi, Delhi
                                      Jun 23, 2017
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                                      Address: New Delhi, Delhi, 110018

                                      Hello sir/madam,

                                      I have bought hero honda splendor motor bike reg. No.: dl8s an 4154 in feb'2008. Initially, i have applied for bike loan and it was recorded on my bike registration certificate. However, my loan application was subsequently rejected.

                                      Icici bank issued me a noc letter along with requisite papers. However, the same were delivered/received by us very late and they are now not valid.

                                      You are therefore, requested to kindly facilitate re-issuance of the same.

                                      Regards
                                      Dinesh
                                      ICICI Bank customer support has been notified about the posted complaint.
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