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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Jun 2, 2026

Complaints 23783

Resolved

14308

Unresolved

9475

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 70

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I had called ICICI customer care on their number[protected] to seek help regarding a transaction on my credit card. I attempted to get in touch with a service agent and the IVR asked me to input the Credit card PIN after taking the card number.

All banks including ICICI constantly remind us to never share OTP and PIN under any circumstance. So why is the customer care for ICICI asking me for the same.

This is...

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Address: A-1002, Proview Technocity Apartments Yamuna Express, Greater Noida

I'm unable to send/receive money thru upi in phonepe, gpay, Paytm and on imobile app as well. I reached out to customer care and they say nothing wrong with upi on my account. I reached out to my bank manager, relationship manager as well but no use.

It says for security reasons UPI transactions are blocked on this account. Please contact the bank.

My registered mobile number is +91-[protected]

Nov 21, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hi Team,
I have tried to recharge my mobile number on 14-oct-2022 and 15-oct-2022 using my icici bank account via airtel thanks app.
Recharge not completed but my got deducted from bank account.

Bank: ICICI
Date: 14-OCT-2022 and 15-OCT-2022
Amount: 149+69+69 = 287

ICICI Bank customer support has been notified about the posted complaint.

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On 15oct, icici bank deducted 3 amounts from my acc (rs. 590, 415 and 175) as ECSRTNCHG charges. Not sure what these charges are for as I have not initiated any payment. These charges were deducted without any sms or any other intimation. This seems to be a fraud. Kindly return my hard earned money.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 17, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fhtu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Your Base Branch: ICICI BANK LTD., D.NO-5-7-48, TELAR PETA,,WARD NO 12, JEWELLERY STREET, WEST GODAVARI,,530020

BANK BALANCE WAS DEDUCTED ON 10-OCT-2022, WITH RUPEES OF 75.28, IN MY ICICI BANK ACCOUNT, WHY IT WAS HAPPENED, I was contacted to customer care but not responding.

ICICI Bank customer support has been notified about the posted complaint.

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Respected Sir,

My father's name Anil Garg was a credit card holder of your bank with card number [protected]. He has used your card for a long time and never delayed any payment. He has expired on[protected]Death certificate copy attached).

You are requested to plz close all the cards on his name and do not harass us for any pending payment because we did not get asset from him so we are not bound to pay the dues. We are getting calls from different different numbers daily after eight years of death.

You are requested to close this account and stop the recovery activities with intimidate effect.

Thanks & Regards.
Garg.

ICICI Bank customer support has been notified about the posted complaint.

Oct 16, 2022

Updated by G. Garg death certificate copy..

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Hello sir/madam
I am having a saving account with icici bank for a while now. They have deducted ₹579.18 from my ₹1000 that I had in my account. When I am going through financial crisis myself and the bank itself consumes my balance then how will I manage. I don't know their way of calculating minimum balance charge but please look through it if they are following all the guidelines of rbi before charging any saving account.

Please help.

Regards

Nov 23, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0frme) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am holding an ICICI bank saving account since 2020. I have noticed that Rs. 1, 327.50 amount was debited from my account without any information. Kindly have a look and do the needful.

Thanks & Regards,
Nita Chetry

Nov 20, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0frmh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Is ICIC bank providing a job opportunities as a relationship manager to those who have graduated?

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 15, 2022

Verified Support

Hi,

for any queries relating to career opportunities, please email us at [protected]@icicibank.com.

Regards,
Team ICICI Bank

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Address: KOLLAM BRANCH, VAIDYA COMMERCIAL ARCADE NEXT TO HOTEL SHAH INTL RESIDENCY ROAD 691001

An amount of Rs.222.30 was deducted from my ICICI bank account on 13 October automatically and the transaction says vsi/amazon. It was not done by me. I havent given any OTP details but transaction got done and I received mail and message regarding that. Please help.I am attaching portion of my statement as image.

Nov 19, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fgo5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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My ICICI account got debited various charges in the month from June, July, Aug, Sept, Oct for ECSRTNCHGS. What are these charges and why it deducted from my account? please tell me the reason. They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.

Nov 20, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hi I did a transaction through IMPS of Rs 2, 30, 945 towards SBI bank account. The transaction did not succeed and is timed out at Beneficiary bank account. Please resolve ASAP as it is a huge amount

Nov 16, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Oct 14, 2022

Updated by Kynsai Iangrai The issue is not yet resolved

Verified Support

Oct 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fg0b) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi

My credit card is closed years back but it is still visible in cibil credit report as active. However on ICICI portal same is not there. Pl check nd fix the gap.

Thanks
Chirag

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fg06) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 20, 2022

Updated by Chirag11133 Hi ICICI Bank team

On mail still no getting any satisfactory respond. Pls lool into this and close.

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I tried making a payment using ICICI debit card online (Spotify) however the transaction failed. I tried multiple times but it failed each time. Later on I got the message that money had been debited from my account each time and customer care hasn't been very helpful. I want a refund of that amount.
Please help resolve it asap

Nov 16, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fg73) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi Team,

Account Number:[protected]
Transaction Date: 29 Sept '22 and 25 July '22

I am an ICICI account holder, 29 Sept '22 month my account got deducted as "CashTxnChgs-Branch-Aug22+GST" charges, and 25 July '22 as "CashTxnChgs-Branch-Jun22+GST" without my knowledge.

Rs 1008.90
Rs 413.00

I want you to refund the amount.
Without customer knowledge debiting the money is showing cheap behavior. And charges have been already deducted from my account this month. You are charging SMS alerts, but not receiving messages for this kind of scam. If you don't resolve this. I will go to your higher authority people and escalate it.

I didn't receive any message or alert from ICICI. When I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer and debiting the money. I am really worried about this deduction.

Nov 23, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fg68) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Sushant Lok, Gurgaon

I have updated my bank details for KYC. Nevertheless, it has not been verified since long and I am unable to claim my PF.

I don't know why ICICI Bank is not processing the kyc verification. I have read many complaints regarding the same in internet. Please take action and help us to complete the verification.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Oct 28, 2022

Updated by Pratikshya Das (PD) It's been quite some time since i posted the complaint. However, till date the issue remains unresolved and nobody from ICICI bank has reached out to me. I really fail to understand the customer service that is provided by ICICI bank: All words, no action!!!

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Pratikshya Das (PD)

Oct 28, 2022

It has been quite some time since i posted this complaint. Till now, nobody from ICICI bank has reached out to resolve the issue! i fail to understand the kind of customer service that ICICI bank is providing!

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Address: Ahmedabad

I am not able to to any UPI transaction.
It shows an error like you account is blocked an frozen.
I have tried customer care no. But the customer care no is also not working.

Nov 16, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ffxg) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I would like to inform you that I am getting continuous calls from ICICI Bank regarding personal loan. I do not need any loan, Hope you people understand and stop calling and disturbing me.

Kindly remove my number +91-[[protected]) from your database. I hope that I do not to get any call from ICICI Bank for personal loan in future.

ICICI Bank customer support has been notified about the posted complaint.

Oct 12, 2022

Updated by Manakshrag I have received the call from [protected] today at 12:56PM from ICICI Bank regarding Personal Loan.

Verified Support

Oct 12, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Oct 26, 2022

Updated by Manakshrag Hi ICICI Bank,

I got a call again from ICICI Bank regarding Personal Loan from [protected] on 24.10.2022 at 04:19 PM.
Kindly look into this and advice your team not to call me and disturb me henceforth for any such requirements.

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Hi,
I Didn't applied any Expression Debit card but I got mail from ICICI (Fee towards Expressions Debit Card will be debited from Account XX112 within 12 hrs. Please keep sufficient balance in your account.) I don't want This expression Debit card.
My Question is I didn't applied this, who applied this one.
Please cancel this and refund my amount

Nov 12, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f8bc) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have updated my bank details for kyc but after a long days still my bank account is not verified. Reason for KYC change is because my existing bank Citi Bank is closing its services in India.

I don't know why ICICI Bank is not processing the kyc verification. I have read many complaints regarding the same in internet. Please take action and help us to complete the verification.
My UAN no.:[protected]

Thanks,
Abhishek

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f8az) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 26, 2022

Updated by Abhishek_Jain am not able to resolve the email-id. The ICICI email id says [protected]@icicibank.com. can you please suggest what should I change [protected] to?

Thanks,
Abhishek

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