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ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 70

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P
Priyanka94970
from NOIDA, Uttar Pradesh
Sep 30, 2022
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Dmc/in30302895047468 dp c hgs till aug-22

Hi Priyanka Kumari here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till Aug-22) on 28-September-2022. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/[protected] dp chgs till Aug-22

We people are...
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A
akshay_28
Sep 30, 2022
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Iam a user of icic direct
I reffered icic direct to my friend.
He opened the account successfully, but i got the refferal amount of only 1 RS
But i should get 100RS on each successful refferal as per icic direct.
Please solve my issue as soon as possible.
I faced this issue with 2 refferals.
ICICI Bank customer support has been notified about the posted complaint.
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    E
    Expert09
    from Hyderabad, Telangana
    Sep 29, 2022
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    ICICI Merchant Services Fiserv POS Terminal unnecessary charges

    Address: Hyderabad

    I run a small business, Fiserv Merchant executive called me and explained about the swiping machine it looked good as they explained that it 1 time charge of RS.3500+ RS.590 GST which brings the total to RS.4190 for 1 year and rest would be credit card and debit card charges applicable on all transactions.
    It looked good, hence they arranged a POS Terminal. In the first 2 transactions the amount RS.4100 was deducted as a 1 year 1...
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    RAVI MEHROTRA
    from Indore, Madhya Pradesh
    Sep 29, 2022
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    Address: Pune-411061

    Dear ICICI,
    On 27th Sep, Rs 826 is deducted from saving saving bank account without my notice. Could you please explain the reason for this deduction.Also I am not using any additional service of Demat etc for which these money are charged.please share the email id to raise the concern and refund my money.

    Ravi Mehrotra
    [protected]
    Nov 3, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 01, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      F
      farazunicode
      Sep 29, 2022
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      ICICI Bank CashTxnChgs-Branch-Aug22+GST

      Address: THANE BELAPUR RD GHANSOLI, 400701

      Hi Team,

      Account Number:[protected]
      Transaction Date: 29 Sept '22

      I am ICICI account holder, 29 Sept '22 month my account got deducted as "CashTxnChgs-Branch-Aug22+GST" charges without my knowledge.

      Rs 4897

      I want you to refund the amount.
      Without customer knowledge debiting the money is showing the cheap behavior. And charges have been already deducted from my account...
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      M
      mangeshjadhav101
      from Sangli, Maharashtra
      Sep 29, 2022
      Resolved
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      Address: Sangli

      I. Have never used or active demate account. Without informing how did you dedicate change 826₹ .i want my money back as soon as possible.

      Note:- stop theses type of activation. Explain not received deduction massages. Refund money
      +1 photos
      Nov 5, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 01, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Shekhar Chandra lohani
        from Rudrapur, Uttar Pradesh
        Sep 29, 2022
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        Money deduct from my account without my permission

        Hi,

        I am ICICI account holder, Sep'22 month my account got deducted as "CashTxnChgs-Branch-AUG22+GST" charges.

        29 Sep'22 - Rs 1327.50

        I didn't receive any message or alert from ICICI. When I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.

        I want to refund...
        +1 photos
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        R
        Ricardo Leblond
        Sep 29, 2022
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        Hi Ricardo Shane Leblond here. 826.00 rupees has been deducted from my account as (DMC/[protected] DP CHGS TILL A
        UG-22) on 28-Sep-2019. I have neither subscribed nor used my demat account till now.

        Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

        Mentioned the transaction remark - DMC/[protected] DP CHGS TILL AUG-22

        We people are here because of trust towards . But this is totally an unacceptable behavior from ICICI. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

        Kindly refund my money at earliest.

        Contact number : [protected]
        Nov 1, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 01, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          R
          rpvyuga
          from Virudhunagar, Tamil Nadu
          Sep 29, 2022
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          I have submitted my kyc documents on 12th Sep. On the very next day i got a mail that KYC updated successfully and went to bank to unfreeze my account and they have raised new debit card service request and said that with in 4 working days it will received. But that request has been rejected and I have been to bank more than 2 times now it is told that kyc request is processed successfully but my account is still debit frozen. Because of this i could not able use icici net banking and i am not able to draw my own money. I went to branch again they said no idea of this frozen account.

          Need support from bank to unfreeze my account.
          Sep 30, 2022
          Complaint marked as Resolved 
          Issues are not resolved till time. No one contacted me, no one mail i have received regarding the issue.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0eewf) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Sagargurav07
            from Pune, Maharashtra
            Sep 28, 2022
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            Hi ICICI Bank,

            Sagar Gurav here. 826.00 rupees has been deducted from my account as (DMC/IN[protected] DP CHGS TILL AUG-22) on 28-Sept-2022. I have neither subscribed nor used my Demat account till now, not any other activities.

            Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

            Mentioned the transaction remark - DMC/IN[protected] DP CHGS TILL AUG-22 . Find attached snap for ref.

            We people are here because of trust towards icici. But this is totally an unacceptable behaviour from icici. Don't ever do this without a customer acceptance, otherwise we can lose the trust.

            Kindly refund my money at earliest

            Regards,
            Sagar
            Nov 1, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 01, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0eewo) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Hi ICICI Bank,

            Dammu Suresh here. 813.79 rupees has been deducted from my account as (DMC/IN[protected] DP CHGS TILL AUG-22) on 30-Sept-2022. I have neither subscribed nor used my Demat account till now, nor any other activities.

            Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

            Mentioned the transaction remark - [protected] DP CHGS TILL AUG-2

            Kindly refund my money at the earliest

            Regards,
            Dammu Suresh
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              S
              sujay nath
              Sep 28, 2022
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              Address: Kolkata

              I have made a transaction through icici imobile app for paying my credit card current outstanding bill amt of 6829. The amt got deducted o stantly from my Axis bank account. But from ICICI i did not get any status, message or email regarding my bill payment. I need to know whether the payment got failed or not. As the amt is deducted from myAxis account. If there is so mutch glitch while paying the credit card bill amount in advance, then there is no point ofusing ICICI credit card. Please help me with this issue.
              Nov 3, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Sep 28, 2022
              Updated by sujay nath
              Attached successful transaction status from Axis bank for icici credit card bill payment. Still no confirmation from Icici bank

              Verified Support
              Oct 03, 2022
              ICICI Bank Customer Care's response
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0eh6r) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Added transaction successfull message from my Axis account for the icici credit card bill payment. But still no confirmation from Icici bank end

              Credit card bill payment Failed - Comment #4057805 - Image #0
              Credit card bill payment Failed - Comment #4057805 - Image #1
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                S
                Satyabharti620
                from Delhi, Delhi
                Sep 28, 2022
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                Details of payment
                Payment to icici eazypay
                Pay for
                Payment done by phonepe
                Sbi ACCOUNT ₹16, 500
                UPI id : T2209221731389301757435
                Date :22/09/2022
                Sir, my issue is regarding to failure of payment. The amount was deducted from my account while making a payment for my college fee of ramanujan college Delhi university through eazypay icici gateway

                In brief,
                Actually the Matter is when I proceed to payment page after entering all the credentials o[censored]pi mode then the payment was transacted from phonepe and it was successful but the website shows an error message in which it is written that we regret the inconvenience and the payment was failed.
                I contacted phonepe several times but they said that since the payment was successful the fault was from your end.
                I want you to please refund my moneymoney that is incorrectly deducted from my account . I would be grateful if this would be resolved without any further delay . I am posting some snapshot of this incident that may help you to solve this problem.
                +1 photos
                Nov 3, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 03, 2022
                ICICI Bank Customer Care's response
                Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0eh6s) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  susheela choudhary
                  Sep 27, 2022
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                  Sir, I paid counselling fee through personal NetBanking of SBI to PTET JNVU Jodhpur. Total three transaction made on 17 septembar 2022 against chalan of PTET As first two transactions show fail in chalan and third one is shows success. The amount of first two transaction should be refunded but still not credited to my account.
                  Transaction referance no as follow
                  1. [protected]IGAOHXBW
                  2. [protected]IGAOHXKU
                  3. [protected]IGAOHXM003
                  ICICI Bank customer support has been notified about the posted complaint.
                  Sep 27, 2022
                  Updated by susheela choudhary
                  Yes
                  Verified Support
                  Sep 28, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0e5jr) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Oct 03, 2022
                  Updated by susheela choudhary
                  Still not responding
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                    V
                    Vaira1976
                    from Chennai, Tamil Nadu
                    Sep 27, 2022
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                    Address: Chennai

                    Today I have received Rs.1097/- as Credit from ICIC0000186-RAROG But not sure what is this Credit about. I have a PL with ICICI for which EMI is getting deducted on time. Is this Credit related to this.
                    Nov 5, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 28, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0e5k7) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      J
                      Jos7152
                      Sep 27, 2022
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                      One of the worst support I’ve ever seen in my life, there is no professional manner to handle a customer, I shared multiple mails regarding from mail id that I didn’t received my reward points from April to August which is nearly 3000 but only it shows 600 in my netbanking, yes I know you migrated from payback to icici rewards but why are you not creditiing my reward points
                      Mobile -[protected]
                      Oct 29, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 28, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Verified Support
                      Sep 28, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Maneswar Puthal
                        from Balasore, Odisha
                        Sep 27, 2022
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                        Amount Debited without any OTP or confirmation towards VSI Amazon

                        I would like to bring into Notice that, An amount of Rs 1499 has been deducted on 26th September 2022 from my ICICI Bank without any confirmation through OTP or any other means. The message shows a standing instructions of Rs 1499 has been paid to VSI Amazon successfully.

                        I am providing snapshots of the issue for your reference. Please Help me get my money back....
                        +4 photos
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                        naveen6660
                        from Hyderabad, Telangana
                        Sep 26, 2022
                        Jan 10, 2023
                        This thread was updated on Jan 10, 2023
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                        Amount got debited but not credited Back

                        Hi. My amount of Rs.12, 000 has got debited on 10th Aug'2022 with Ref no: [protected] but still not yet credited back to my account. Whenever I'm trying to reach ICICI, they are saying that amount has been transferred to Receiver. Receiver account was not credited with the amount....
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                        S
                        Sai Pallavi 123
                        from Visakhapatnam, Andhra Pradesh
                        Sep 26, 2022
                        Mar 3, 2023
                        This thread was updated on Mar 3, 2023
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                        ICICI Bank — Dcardfee

                        I have been an a/c holder of ICICI bank since 4 years.
                        I have noticed that they have charged Rs706.82 under this category DCardfee4102AUG22-JUL23+GS
                        I have never before formally/ informally communicated about these charges. After all these years I blindly believed all transactions are happening with my consent. I never expected that the a/c holder would be kept out of the loop from these hidden/uninformed charges.

                        Considering the lifestyle one has, not every one is in a position to keep track of such debits. Hence I request the authority to look into these charges over all these years since being an a/c holder and credit the amount as appropriate on priority.
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 29, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0e8om) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Oct 05, 2022
                        Updated by Sai Pallavi 123
                        I have tried sending an email to [protected]@icicibank.com, However, I am unable to send it.(It throws an error saying message cannot be sent)

                        Request you to please provide me with another email ID
                        Is this issue fixed? I am a salary account holder and they charged me a card fee without informing me. I am emailing to inquire if this issue has been resolved by ICICI.

                        Thank you
                        raja
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                          rahul T D
                          Sep 25, 2022
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                          Resolved

                          Address: Saoner Maharashtra
                          Website: infinity.icicibank.com/corp

                          Why all the time I need to pay these type of charges? Should I know exact reason for deduction
                          Similar transaction with amount and date:
                          ECSRTNCHGS050322_SR[protected].00 08/03/2022
                          ECSRTNCHGS050522_SR[protected].00 06/05/2022
                          ECSRTNCHGS240522_SR[protected].23 25/05/2022
                          ECSRTNCHGS240522_SR[protected]GST 157.73 08/06/2022
                          ECSRTNCHGS050922_SR[protected].30 09/09/2022
                          ECSRTNCHGS050922_SR[protected]GST 337.69 22/09/2022
                          Oct 28, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Sep 25, 2022
                          Updated by rahul T D
                          Total Deduction Rs. 2359.95/- in last 06 Months.
                          Verified Support
                          Sep 26, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duvl) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Satya swarup satpathy
                            Sep 25, 2022
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                            Resolved

                            My KYC for the EPFO account is being under verification since 2 weeks. It was rejected for the mis match of IFSC code(Since I changed the origin of my account). As I need some fund for emergency purpose. I’m unable to do any transaction. I tried with ICICI CUSTOMER CARE they didn’t help and I visited my branch they are clueless about it.Is there any way I can get help on this. I am helpless here. Please share a workaround as soon as possible.
                            Oct 27, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 26, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duu6) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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