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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 71

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M
Mr. Jay
from Delhi, Delhi
Oct 11, 2022
Resolved
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Insta loan call received from unknown number and amount deposited without any written consent.

Address: B1-203, GAIL TOWNSHIP BHARUCH

Respected Sir,

I have received a call from [protected] in the name of ICICI Bank Offering personal loan. as many such fraud calls coming in the name of such subject.

I thought it would be the same fraud call i am listing to the offer. after the call i found that they have deposited 3lakh Rs. in the name of personal loan to my saving account. This has happened without any written consent now there is no response...
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K
KIDHOOD EDUCATION
Oct 11, 2022
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Website: merchants.fiserv.com/india

Customer ID: [protected]

Date of incident : 11/10/2022
EDC Machine Service Provider: ICICI Merchant Service(FINSERV)
Merchant Name: KIDHOOD EDUCATIONAL SOCIETY

Unauthorised ECS debit for VAS Rs.6900 by ICICI merchant. This is the 2nd time deducted. This is illegal.

It is very annoying. I request the Consumer Forum to take this matter to the proper authority and get us the Refund.

My mobile no.[protected]
Nov 11, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    S
    sudhanshuk1219
    from Faridabad, Haryana
    Oct 11, 2022
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    I have paid my SIP's on net day. yet i was charged 7500+ for this. I've never faced this issue with Paytm Bank. never git any charges. When i asked to reverse these charges. Because, I already paid for it all. I was told we can't do that. that's a daylight robbery.
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 11, 2022
    ICICI Bank Customer Care's response
    Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5qv) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Oct 17, 2022
    Updated by sudhanshuk1219
    Can you send me a message or something on which mail id you want a mail from my side.
    Now, The amount is increased to 15000+ . When i tried to ask for help them. They clearly denied to help me in this.
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      I
      inamdar.shabbir
      from Mumbai, Maharashtra
      Oct 11, 2022
      Resolved
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      Resolved

      Address: ICICI Bank Ltd, G1, Ground Floor, Kondivita, Near Telephone Exchange, MIDC, Andheri (East), Mumbai, Maharashtra, 400093

      I am continuously getting calls from ICICI bank (with which I do not have an account) on my personal phone and on my work place enquiring about my sister and loan which she defaulted. I've provided them with the contact details of my sister which I had but they say its not reachable.

      They are continuously harassing my by calling me at my work place & I am not getting calls and emails from my HR department to resolve it. I tried explaining them that I do not have any information which I can provide and to stop calling me but they failed to avoid calls.
      Nov 11, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 11, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        P
        pallavi2026
        Oct 11, 2022
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        Address: Thubarahalli

        My name is Pallavi and i'm holding a salary account in icici bank. I just saw today when i checked my account online, that 2 times i have been charged posdec chg. I want to know why are they deducting my money without any intimation and there is no text message after the money deduction of this. The description says:
        11 Oct'22POSDEC CHG/[protected]/4102+GST - 29.50
        10 Oct'22
        POSDEC CHG/[protected]/4102+GST - 29.50

        Can I get the clarification on this.
        ICICI Bank customer support has been notified about the posted complaint.
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          C
          Oct 11, 2022
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          Through this mail, I want to highlight the fictitious debits imposed in my bank account for the health policy purchases from Icici Lombard.

          In the month of August, I purchased health policy for myself and daughter and paid premium of 50596/-This premium has to be deducted in 3 monthly instalments of 17317/- per month in Oct-22, Nov-22 and Dec-22.

          To my surprise on 3rd Oct and 4th Oct my account was debited three times instead of One EMI. I immediately lodged complaint to ICICI Lombard team and ICICI bank team on 3rd October but till date there has been no resolution. On further findings I came to know that ICICI bank has created 3 loan account for one health policy purchases instead of creating one loan account. Mention below:-

          1. lCFCHD[protected]
          2. lCFCHD[protected]
          3. lCFCHD[protected]
          This looks to me some fraud done by bank authorities and ICICI Lombard team where if there is no resolution in next 48 hours, I will force to lodge complaint in IRDA, consumer court and bank ombudsman.

          Request support and help to resolve this matter.

          Complaint SR Number

          ICICI Lombard- [protected]
          ICICI bank-SR[protected]

          ICICI bank account No in which this 3 debit imposed instead of one[protected]
          ICICI Bank customer support has been notified about the posted complaint.
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            A
            AJAY NAGWAN
            Oct 10, 2022
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            Hi team,
            I purchased vivo.monile offline on 7/7/2022, they said you will get the cashback after 90 days same thing they mentioned in the bill also. But I still not get anything please help
            ICICI Bank customer support has been notified about the posted complaint.
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              D
              Dhananjay1991
              Oct 10, 2022
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              Dear Team,
              Can I know in which type of money deduct from my Account day to day. Can I explain please I do not have any other EMI.Whatever loan this was auto dedicated on dated 05.10.2022 on every month .
              PFB of above Unauthorized transactions from Account

              Account Holder Name Account Name Value Date Transction Date Transaction Remarks Withdraw Amount
              Dhananjay Kumar [protected] 29.09.2022 29.09.2022 ECSRTNCHGS270922_SR[protected] 590
              Dhananjay Kumar [protected] [protected] [protected] ACH/TP ACH MEGMASOFT/[protected] 570
              Dhananjay Kumar [protected] [protected] [protected] ACH/TP ACH MEGMASOFT/[protected] 570
              Dhananjay Kumar [protected] [protected] [protected] ECSRTNCHG01_011022_SR[protected] 590
              Dhananjay Kumar [protected] [protected] [protected] ECSRTNCHGS011022_SR[protected] 590
              Dhananjay Kumar [protected] [protected] [protected] CMS/[protected]/ADINGEN__KEPRO ENTERPRISES 500
              Dhananjay Kumar [protected] [protected] [protected] CMS/[protected]/ADINGEN__KEPRO ENTERPRISES 90
              Dhananjay Kumar [protected] [protected] [protected] CMS/[protected]/ADINGEN__KEPRO ENTERPRISES 90
              Dhananjay Kumar [protected] [protected] [protected] CMS/[protected]/ADINGEN__KEPRO ENTERPRISES 500
              Dhananjay Kumar [protected] [protected] [protected] ECSRTNCHGS061022_SR[protected] 590
              Total 4680
              ICICI Bank customer support has been notified about the posted complaint.
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                G
                gaurimf
                Oct 10, 2022
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                Address: SHIVAJI NAGAR, AT POST FAIZPUR 425503

                Resprected Sir,
                I Bharti Naresh Chaudhari, had Deep Discount bond with SCICI limited drawn on 1st september 1996 with names of my husband and me.
                Folio No of bond is SBD029380,
                Allotment letter no 29385
                I had searched for the office but it seems that office had moved to another place.
                We had two such bonds and we have redemed one of them and one is presently with us.
                I want to redem the amount from this bond..
                Kindly guide regarding further procedure of redemption...
                Thanking you.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f55i) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  N
                  naresh nagunuri
                  Oct 8, 2022
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                  Address: Hyderabad icici bank

                  Hi my name is naresh from Hyderabad my number [protected] …my email id Ladu.[protected]@gmail.com on September I got per opproved loan against my credit card and I took 2.3lacs on September 1st week emi of 5500 for 60 months and after 20 days I got msg to pay full amount of 2.55 lacs with foreclosure charges included and asking me to pay full amount immediately..without knowing me without my permission how can they close my loan and ask to pay full amount I visit the home branch in Hyderabad panjagutta nagarjuna circle branch but no one helping me I tried to speak credit card department but they saying my card was close on 2020 October so they can’t help …this is the biggest cheating how can I pay 2.5 lacs in one month now they increasing amount to 2.7lacs …please check the attached file
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 09, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Oct 10, 2022
                  Updated by naresh nagunuri
                  This is not so simple who gave the right to close my loan without my permission and asking to full loan amount immediately or else every month they adding 13k I took personal loan on Aug 20 amount of 235000 now they asking me to pay 271000
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                    A
                    Ananthababu ganesan
                    Oct 7, 2022
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                    Resolved

                    To release my lien marked amount

                    Mobile No : +91 [protected]
                    Account No :[protected]
                    Name : ANANDHABABU GANESAN

                    I have paid the emi of Rs.853.00 against my Icici loan account LCSVRI[protected]. But they have marked lien amount of Rs.1325.00 in from my savings icici account.

                    Here is UTR Transaction Id :[protected]

                    I can also share the proof for the payment which i have already paid.

                    Kindly resolve...
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                    O
                    omkar mypati
                    Oct 7, 2022
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                    Need to update my international mobile number for OTP

                    Address: 20 Templars court, NG7 3GT

                    I am an ICICI customer for the last 7 years and I moved to the UK about 1 months ago, I cannot access my online banking or pay my bills because i cannot access my online account without the OTP number, my india mobile number is no longer exists. I need to update my UK mobile number, but i cannot do this online and talking to customer care has not helped at all.

                    Its depressing to see that customers at international locations...
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                    D
                    dkculcom
                    from Mumbai, Maharashtra
                    Oct 7, 2022
                    Resolved
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                    Resolved

                    Address: Panvel
                    Website: icicibank.com

                    HI,

                    This application is regarding ICICI merchant for Swipe machines having pathetic customer service MID 73119307 with ticket id [Ticket#[protected]] raised on 29.09.22 and [Ticket#[protected]] raised on 11.09.22

                    This is regarding the Two TID's
                    62877891
                    62877892

                    62877892 TID was replaced on 12.09.2022 after various mails and calls. Now the problem is same day we found that its battery is not working (because on charger its working and on battery its not once we pull off the charger from the pulg) and we intimated next day at toll free number but till date battery is not being changed

                    Also for TID 62877891 we mailed for surrender of machine on 11.09.22 but till date no collection of device had been done. (screenshot attached)

                    Have made various calls and mails, but all in vain. One or two times ICICI person call came that they will come and do the same but no one turns up.

                    We are facing irreparable loss more than 50000 rs in from days the said faulty services due to lost sales, as we cannot swipe properly due to faulty devices ad no one is coming to repair one machine and no one is coming to replace other machine despite various calls and reminders

                    So we request to look into this matter and do the needful

                    Regards

                    Solero Corporation
                    [protected]
                    Nov 11, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 09, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Mohit raj op
                      Oct 7, 2022
                      Resolved
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                      Resolved

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                      M
                      Mohit raj op
                      Oct 4, 2022
                      Oct 5, 2022
                      Mark as Resolved

                      Hello
                      I made a payment of 5000 Inr on 25th September via net banking citruspay to my college regarding some kind of councelling stuff in the college and my payment was deducted and transaction was successful but my college doesn’t get any payment and dosent show any kind of success receipt against the payment i made
                      So i checked my college site and there my transaction status showing failed
                      So please refund my hard earned money asap please
                      I attached transaction detail with this email

                      My account no [protected]
                      Bank name SBI
                      My name Mohit Rajpurohit
                      Mobile no [protected]
                      Nov 10, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 09, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,
                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f0eo) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Praveenkanjarla
                        from Warangal, Andhra Pradesh
                        Oct 7, 2022
                        Resolved
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                        I am kanjarla praveen and have applied for online NPS account. I paid my 1st contribution using the net banking services of ICICI bank. I had selected ICICI bank as one of bank for KYC verification since I have salary account . However, my NPS account is frozen with status as "PRAN frozen as KYC verification is pending/rejected by Bank " because it is waiting for approval or rejection from bank head office. Kindly help me in getting my NPS account unfreeze.
                        Nov 9, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 09, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f0ey) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          rahulagrawalkhs
                          from Bengaluru, Karnataka
                          Oct 7, 2022
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                          Resolved

                          An amount of Rs 590 has been charged(deducted) without any notification from my account on Oct 4th 20222 "NACH_AD_RTN_CHRG-IPRULI-29SEP22".

                          I cross checked with ICICI Prudential, they are saying check with your bank. Band say ICICI prudential has charged. I don't know how to bring both to a conclusion. Please refund my amount asap.
                          Nov 9, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 09, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f0f4) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            G
                            gthiyagarajan3006
                            Oct 7, 2022
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                            Resolved

                            Address: 500 PILLAIYAR KOIL ST,GOLDEN GEORGE NAGAR, NERKUNRAM

                            Herewith I am having a credit card with the limit of 5lakhs, which i am using for past 1.5 years without any payment bounced. but this month sep 22 i have missed the due date for 5 days due to unavoidable situation, i accept my mistake. but for this they have charged 37000 Rs as interest for 7 days, this is not fair at all, please do take action immediately
                            Nov 8, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 07, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0et0r) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Rohan Sengar
                              Oct 7, 2022
                              Resolved
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                              Resolved

                              My account is debited with the amount of 9063 and I am not aware for the same .when I called icici customer care they don't have any answer.
                              Nov 7, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 07, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0et0y) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Parva Desai
                                from Surat, Gujarat
                                Oct 6, 2022
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                                I suspected a fraudulent transaction, so I made a request via SMS to block it. Later on, it turned out to be a misunderstanding. Now my internet banking user ID has been disabled so I can't log in to my internet banking account, I can't make online transactions through UPI. Though I can do the online transaction through iMobile pay but not through UPI.
                                Please guide me on how I can enable/activate my internet banking user ID.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 07, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0et0h) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Oct 13, 2022
                                Updated by Parva Desai
                                I've contacted customer care through email, and in the reply I was informed to contact customer care on call. The number provided in the mail is even the old customer care, which is really irresponsible.

                                I've been trying to contact customer care already for 2 weeks through calls but the auto voice assistant isn't able to detect the exact problem and I'm unable to proceed further. I'm tired of contacting customer care call again and again, I've totally given up on it. Please, I request you to fix this as soon as possible directly through convenient and clear communication. I'm not able to make essential transactions because of the disability of my internet banking user ID since almost a month now.
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                                  A
                                  Amita jena
                                  Oct 5, 2022
                                  Resolved
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                                  Resolved

                                  From my account 590 rs deduction occurred last day
                                  Nov 8, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 07, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,
                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0et0l) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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